Home
- - Knowledge base
  - Welcome Guide
  - About the Community4
Developer Docs
Changelog

Community
Get Help
Dashboard & Tools

Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

200 Posts
397 Replies

When you subscribe we will email you when there is a new topic in this category

200 Posts

Recently active

Most replies Most views Newest first

DanielNew Member

asked in Dashboard & Tools

LuffyNew Member

asked in Dashboard & Tools

How to configure Tip Jar In App Purchase with Offers on iOS

I am building a Tip jar in my App which I have configured as a Consumable In App Purchase (IAP) on App Store Connect.At present I have added those consumable IAP as products in my Revenue Cat dashboard with associated product IDAfter going through the docs as well as online tutorials most of them focus on Subscriptions which should be packaged as offers.Even the API that I am using to fetch the products in my app points me in the direction to use offers instead.So I am a bit confused, should I be using offers with each IAP being a separate offer ? or should I continue using my current setup of 3 products with no offers & entitlement ?

1 year ago

michaelfrNew Member

posted in Dashboard & Tools

Calculating subscription LTV

Is there a way to calculate LTV easily?Can you add an LTV parameter in the dashboard?

1 year ago

MOJO TechNew Member

asked in Dashboard & Tools

Stripe Product with multiple price options

The RC dashboard appears to be able to filter based on products, product duration, etc. However, a Stripe product may have multiple prices. How are we able to determine what stripe product was purchased and the associated price (and duration)? Should we separate out each price into it’s own product in Stripe?

1 year ago

aumioNew Member

asked in Dashboard & Tools

AB experiment favoring variants with actual renewal data?

Hi there, we’ve been running an experiment with two different annual prices for over a month now:Variation A: $12/mth and $50/year Variation B: $12/mth and $60/yearWe noticed the following behavior:The test has always been close, but slightly favoring Variation B for the first 4 weeks Then after the first month was over and the first set of monthly subscriptions were renewing / churning the test completely shifted towards favoring Variation ASo now we are wondering what happened and whether we’d need to wait for 11 months more and once the annual subscriptions start to renew, the picture would look completely different again.How confident can we be that these results are reliable and we should get rid of Variant B now?Also is it possible to get some more insights into the breakdown of the collected data for the tests? Since those tests are very important and the prediction model is somewhat of a black box, it would be very nice to see how many monthly vs annual subscriptions were start

1 year ago

Jake ShelleyNew Member

asked in Dashboard & Tools

How to handle cancellation, then quick uncancellation?

Hello! In the documentation, you mention that the cancellation webhook may be delayed up to 2 hours, but the rest of the webhooks typically deliver within 5-60 seconds.Let’s say that a user cancels a subscription, but then reenables it before the cancellation webhook gets sent. In that case, what types of webhooks would I get and in what order would they be in?e.g.would a cancel → resub result in a renewal → cancellation? Or does RC not send the Renewal, since as far is it knows the sub is still active?

1 year ago

lertsekNew Member

asked in Dashboard & Tools

How to calculate churn from the transaction data in S3?

The documentation includes sample queries for revenue, active trials, and active subscriptions but there are no sample query for churn. How to determine churn as shown in charts? And how to determine the active subscriptions per day that shows a deduction when a user unsubscribes?

1 year ago

ShervinNew Member

asked in Dashboard & Tools

How to determine the date from 13 digit number timestamp from customer data

We exported all our customer data from the revenue cat customer tab. However under the sections first_seen_at, first_purchase, trial_start_at, etc it lists 13 digit numbers such as 1638562638000. How would we go about converting these timestamps into the date of the day?

1 year ago

FloNew Member

asked in Dashboard & Tools

How do I check if all payloads are successfully sent to Adjust?

Hey there, I would like to know how to check if all payloads are successfully sent to Adjust?I can see on the individual customer level, but would like to check if all payloads are successfully sent to debug a data discrepancy issue. Thanks!

1 year ago

Jeff BoyerNew Member

asked in Dashboard & Tools

Unable to process refunds for recent Android subscription purchases

Hi!In the last week or so, we've been unable to process refunds for recent Android subscription purchases.Example 1:—android user charged for yearly sub a few days ago, requesting refund.—when clicking into the charge line, there is no option to refund. i’ve never seen this with such a recent purchase.—shows user as ‘trial expired’ and is currently not subscribed… but was charged —when clicking on the purchase line, it shows a failure for webhooks… not sure if that has anything to do with not being able to see / process refund?Example 2:—yearly sub purchased 29 Nov 2021, but shows as 'Subscription expired on 2021-12-07'—seems timing logic for cancelling trials has overridden the yearly subscription logic If we refer users to Google Play help, they are referred back to us.Anyone have any thoughts or advice on this? Thanks!

1 year ago

StasNew Member

asked in Dashboard & Tools

Can't find the "App Store configuration section"

Hi!The docs (https://docs.revenuecat.com/docs/apple-server-notifications) mention the step “Scroll to the App Store configuration section, and copy the entire URL provided under Apple Server Notification URL [in the RevenueCat dashboard]”. However, I don’t see that section at all. Is there anything I can do to make this section show up?

1 year ago

Connor FreemanNew Member

asked in Dashboard & Tools

Why does the Active Subscriptions Chart reflect the total of actives and cancelled in the chart tooltip and summary table below? This overstates actives by including cancelleds in that sum.

Why does the Active Subscriptions Chart reflect the total of actives, billing_issue, cancelled, cancelled_trial, free_trial and intro_period in the chart tooltip and summary table below? This overstates the active subscriptions count.The actual active subscriptions count can only be found by exporting customer lists and pivoting or filtering for ‘active’ status.Shouldn’t the tooltip and table filter for active status as well? So as not to overstate active subscriptions.

1 year ago

Dani WaxmanNew Member

posted in Dashboard & Tools

Chart showing Avg days to Trial start

Is there a way to chart the avg number of days between an app install and trial start?

1 year ago

EspenNew Member

asked in Dashboard & Tools

How can I get the data from an experiment?

Hi,I recently ran an experiment to test a 3-day vs. a 7-day trial. I would like to see some numbers that are currently missing from the report (like trial conversion rate), so I’m wondering if there is any way to export the data from an experiment?Thanks in advance!

1 year ago

JoeAllenNew Member

asked in Dashboard & Tools

How can my merge my existing projects so they can chare subscriptions?

Really exciting news about the new subscription sharing between apps feature.I had already set this up using RevenueCat and some custom server and client side code to enable users to access their subscriptions across multiple apps.Now that our apps have been auto migrated to projects, I’d like to have them all exist as one project with several apps. Is there a process to do this? In my specific case, I have 2x iOS and 1x macOS app, each with their own subscriptions at identical prices with my custom logic unlocking the entitlements across the apps when users sign in. It would be much easier to have RevenueCat handle this.Thanks in advance!

1 year ago

Étienne TremblayNew Member

asked in Dashboard & Tools

How can Active Subscriptions be calculated from Transactions data?

I am unable to replicate the Active Subscriptions number from the dashboard chart.From the transactions data obtained through the ETL exports, I have tried the SQL example found here, as well as variations of it, but the result always differs from what’s in the chart.What are the calculation details for Active Subscriptions?

1 year ago

School ReboundHelper

asked in Dashboard & Tools

Searching a user by email on the web console does not work

Hello,We are currently testing RevenueCat.On iOS, we are setting the user email with:Purchases.shared.setEmail(email)It works as intended:[Purchases] - DEBUG: 😻 Subscriber attributes synced successfully for App User ID: ZDOuNi1VLxWfXSJtdrO6eMbYe3H2On the customer profile we can see that the email attribute has been set correctly:https://app.revenuecat.com/customers/...But searching the user by email on the web console does not work (we checked several times for typos).Searching by user id works as intended.Thank you for your help.

1 year ago

W1D1New Member

asked in Dashboard & Tools

is there a setting for a week start day?

Dear all, when looking at graphs – RC starts weeks on sundays. Is there a setting to control that and switch to monday — as it causes discrepancies in our data throughout other services. Thanks a lot.

1 year ago

DaveNew Member

posted in Dashboard & Tools

Analytics: Average days of subscriber retention before voluntary churn

Is there a way in revenue cat to see how long (days, weeks, months) an users are premium paid subscribers before they voluntarily churn? Ideally this would be a cohort chart. I see there is a cohort chart, but I am trying to see this in days. On average how many days before someone churns. Is there already a way to see that that I am missing?

1 year ago

aumioNew Member

asked in Dashboard & Tools

AB results wrong?

We currently have an AB test running, but the results seem confusing. The tests shows the following numbers: Variant A has an annual price of $49.99 and Variant B $59.99. From this, it seems more intuitive to me that Variant A is outperforming because the price of B is only 20% higher than A’s, but there are more than double the amount of active subscriptions in Variant A. Yet, the results section suggests:“Based on our most recent run of the model, at 1 years, there is a 67% chance that Variant B has a higher LTV.”Can you explain to me where this result comes from? Maybe there’s just a lack of additional data in the dashboard that would show the real reason, but with the data available, it seems very off for us. Thanks

1 year ago

AudiomackNew Member

asked in Dashboard & Tools

Eligible Conversions in New UI

I want to calculate the trial conversion rate with data in the new UI. In the old UI, I took the ratio of total trial conversions to Eligible Trial conversion. I cannot seem to find their analogs. Where should I be looking?

1 year ago

LenaNew Member

asked in Dashboard & Tools

Chart showing the number of renewed subscriptions

Is there any chart that shows the number of renewed subscriptions per month? I know that I can see the renewal revenue and the total number of active subscriptions, but I am trying to find a way to also find out about the number of renewals.Thanks!

1 year ago

Uri

asked in Dashboard & Tools

Expected Revene Chart

Is there a way to define a report (list) or a chart that shows the expected revenue in some time period?For example, I can get a report of all the current active customers with a positive auto renew intent, which are expected to renew next month. However I’d like to calculate also the expected revenue of those customers, based on the current status of auto-renew. Is that possible? Thanks

1 year ago

Page 6 / 8

Badge winners

DC-26df0ahas earned the badge Case Closed
MarketWolfshas earned the badge One Year Wiser
Joshhas earned the badge Why Not Both?
FGregorihas earned the badge Strength In Numbers
FGregorihas earned the badge Why Not Both?

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

‏‏‎ ‎

Authenticate with RevenueCat

Log in to the Community

‏‏‎ ‎

Authenticate with RevenueCat

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.