Dashboard & Tools

Hi there,  I’m trying to integrate customer center because we’ve been getting a lot of customers on our stripe subscriptions having issues. I built a version with it integrated and I’m getting it to pop up but I only see the follow options. I would expect to see something around helping users cancel subscription. Is that supported? or is it only once the trial has started. Note that this is on testflight so maybe that’s the issue? Best, Jake 

Is there any way to include a gradient overlay to text within the paywall builder within revenuecat? or does this mean I have to manually create my paywall since text gradients are crucial for me. I tried looking around and even finding alternative solutions like importing it as a png but the issue was the resolution and also no way of importing the text as an svg either.Please do let me know if there are any solutions/workarounds.

Hello RevenueCat Support Team,I created Android apps in my RevenueCat account, but they are not visible in my dashboard, and the app icons are also missing.Details: Platform: Android Package Name(s): [com.artworkidentifier] I have already published the apps on Google Play, but even after waiting, they do not appear in my RevenueCat dashboard. Could you please check if there is an issue with my account or project setup? Do I need to link the Play Store URL manually to display the icons?Thank you for your assistance.Best regards,

When I try to update my experiment enrollment % to, say 65%, I get an error saying “Could not update experiment”. Same for 50, 55%.  I think something changed with the slider because before you could only increment the slider in 5 percentage increments (if I remember correctly). Now we can adjust it every 1% but most values it doesn’t seem to accept.

For the love of God….. Please stop changing the UI of the dashboard - EVERY 6 MONTHS!I was used to the previous design - it was totally usable and clear. Now - it is a regression! I cannot find ANYTHING in it, it is totally misleading and counter-intuitive!STOPCHANGINGTHEUIEVERYSIXMONTHS

I have seen similar questions but all of them outdates.Dear RevenueCat Team!Can you support creating customer list based on custom attribute. if only 1 attribute possible thats already good, then its scalable enough.We want to make seperate dashboard charts based on custom attribute (in our case its which city has the user registered for initially but of course any other usecase) It would be a great help, this feature is really needed for our revenue distribution based on customer attribute.Let me know!Link old forum post

Hi,Sorry if this has been asked before, I did a quick search and I think all prior conversations are not exactly what I’m looking for. So:For my app, i have 3 (1mo/3mo/1yr) non-auto renewing subscription products, acting as unlock to “pro” version of the app. I’ve generated some promo code to distribute for promotional purposes. In RC’s dashboard those promo code usages are indistinguishable from real purchases.I know it’s apple IAP’s design limitation but crucially, these seem to count towards the threshold of 2500 usd MTR. obviously i’m willing to pay the 1% fee for RC’s wonderful features but it doesn’t feel good when these promo codes, which are not real revenue for me, are also counted.Is there any way to mitigate this? Or do I need to implement my own promo code system to get around this?Thanks,Jack Hsu 

It’s not the text and it’s not in the paywall preview, but there’s a slash in the paywall displayed on my app. See attached.Here’s the template entry:One-time purchase. Own forever. For just {{product.price_per_period}}. No subscriptions. Just you & your daily practice. Any idea how to fix it?

In the in-app purchase key configuration section, I am uploading files from a previous app and I keep getting this error. Why is it a problem in this app while it is not a problem in any other app? Please help. “The key is not valid or is not compatible with the bundle id of your app.” 

Apple offers a new web service (pre-release): Retention Messaging API.When a customer goes to cancel a subscription, they are shown a message and/or a discounted offer right within the system iOS cancellation flow.This is a powerful mechanism to protect revenueCan RC offer drop-in support for this such that a developer can configure text, images and Products similar to the Paywall builder.If this is not already on your short-list, I’d strongly request it. 

When I refer to the Google RTDN documentation to do the relevant setup, I encountered a problem when proceeding to the second step. Immediately after I selected the preset theme, an error message appeared in the web page's console, at which point the Connect to Google button remained disabled, and I'll post an image of the error below. Of course, I'm sure that each step has been set up correctly according to the documentation. all But I didn't find any answers about it in search engines and community, so any help there? 

i have deleted the iap from app connect and in revenuecat in offerings added the new package in default but earlier packages are showing why also the product not able to delete they are associated with the some sandbox transaction i have added new packages in offerings but not showing why is ther any limit for that but old one are showing it is reflcting in my app 

I don’t care for the spacing in the paywall template I’m using. I’d like to move a component up, but I can’t figure out how to do it. Is there a way?

We have already built our own purchase system for non-subscription products.Recently, we decided to integrate RevenueCat for our new subscription system, and the implementation has been completed successfully.However, it seems that previous Android purchases (non-subscriptions) are also being managed through RevenueCat.We would like to know if this is also included in the Pro model MTR of $2,500.

In the list of Entitlements and Offerings I’d like to be able to search. We have 300+. It is a pain to scroll down the list to edit the newest one.Easy alternative would be to show the latest on top instead of at the bottom.Or to be able to sort the table.Thanks in advance!

Hi all,We’ve noticed a strange issue and wonder if anyone has experienced the same:Some INITIAL_PURCHASE events show up correctly in the Customers tab — we can see them in the user’s event list and also receive them via webhook. However, these same purchases do not appear in the Charts.We're using anonymous IDs only (no custom user IDs or aliasing at this point), and these are real production purchases, not sandbox.Has anyone faced similar discrepancies?Any tips on how to debug why a purchase would be visible in a customer’s profile but not reflected in revenue charts?Thanks in advance!

I have just recently launched my app on playstore and gained my first sub (hurray!).However, I’ve noticed that revenue cat is reporting the new sub as expected.  Yet the play store doesn’t show this subscription.The only thing on my end I haven’t done yet due to a new build being released soon is update to:But I wouldn’t of thought that would effect reporting of subscriptions?Any suggestions or advice as to why the playstore isn’t showing this subscription? The user purchased around midnight yesterday.

Hello there, I can't seem to change the "Handle of refund requests" in any of my iOS apps anymore - not event the ones I did change in the past - they are all "greyed out"  Does anybody notice this as well? I would appreciate any pointersCheers

Im trying to change the link color of a text field. By default, its a purple/blue color but I want to change it to something else. I dont see an option in the text properties panel.  Is this something thats doable? If not, any recommended alternatives?  Thank you

Looks like this issue was raised before, but I am unable to update any strings in the paywall builder tool at all…Tried using Firefox and Safari, but no luck

Perhaps this is already answered, couldn’t find it. It’s my first time I’m setting up a paywall for the app, and I very often see how people are designing yearly payment for example:How do I get the striped out yearly price tag? I can’t figure out is that whole sum created somehow with in App Store subscription and in RevenueCat paywall editor it’s received through variable or is it hardcoded? Thanks in advance.

im trying to migrate over to Revenue Cat and have followed the steps. I noticed that my previous subscriptions have not pulled through so I cant see all my existing users, only new ones since setting up the various accounts and connecting to apple and google I keep getting told that the Secret key api is too short but its exactly what I have under secret keys in the api keys section my products already exist and have been bought numerous times over the last 5 months as well as Product Configuration Error: PlatformException(23, There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty, {message: There is an issue with your configuration. Check the underlying error for more details. There's a problem wi

Hello, nothing happens when I click “Duplicate to another project” menu item in paywalls section. Please fix it.

Getting in-app purchases can take a long time to get approved, but I’d like to test my paywall before it’s approved. I don’t see my new product in the offering. Is there a way to force it? All I see is the default. thanks

If the system font scale on iOS is ratcheted up far enough, my paywall becomes unusable. I have control of this throughout my app, but I can’t find a way to disable font scaling in my RevenueCat paywall. Is there a setting or workaround anywhere to do this? We’re getting customer reports with busted paywalls due to font scale settings.