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Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

200 Posts
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200 Posts

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Develop and FixHelper

asked in Dashboard & Tools

Why the MRR discrepancy between overview and charts?

Hi folks,We launched our first mobile app with subscriptions recently, and I’ve been keeping an eye the RevenueCat summary and reports to see how we’re doing. But I’m a little confused about how MRR is calculated, and which number to use for daily reporting.First, I’ve noticed that the MRR number in “Overview” is lower than the current MRR in the MRR chart. In our case, MRR in Overview is currently 6.5% lower than the latest MRR shown in Charts. Is there a reason these numbers don’t agree?Second, your older docs talk about MRR being calculated over a 28-day period, but the current docs no longer say this, and ARR is described as being MRR * 12. Our numbers in Charts confirm this: MRR = ARR * 12. So is MRR now calculated over a period of 365/12=30.42 days? Or is MRR fixed to a whole number of days (maybe 30?) and ARR is just a bit imprecise?Thanks for clarifying!-Abe

3 hours ago

evgreNew Member

asked in Dashboard & Tools

Interpreting A/B experiment results

Hello everyone, we’ve been running various experiments with revenuecat for some time and finally I found myself quite confused as to how to interpret the results.Setup:Control: tier5 - has monthly and yearly subscription offeringsTreatment: tier6 - has a different monthly and yearly subscription offerings QuestionsWhy are all offerings mixed into both Control and Treatment arms? We clearly separate and would like to test tier5 vs tier6. Follow up: Why totals include offerings from a competing arm? E.g. Treatment arm (tier 6) is 820 in total and includes 14 yearly offerings from tier5?I’ve read through all the articles and discussions, but can’t really get it. Would really appreciate any insight here.

2 days ago

kris-yuNew Member

asked in Dashboard & Tools

How to fetch monthly active users and active subscribers

I am building an iOS app, I use RevenueCat for my in-app-purchase feature. In RevenueCat dashboard, it shows my monthly active users and my active subscriber, I want to hit the same api and display these informations in my iOS app, dose RevenueCat provide such an API for us to use or we are not allowed to use these information outside of the dashborad?

2 days ago

rapbot38New Member

asked in Dashboard & Tools

Seeing a large amount of BILLING_ERROR or BILLING_ISSUE events

I’ve been seeing a ton of these events come through and they often lead to cancelation and lost revenue. How can I make sure this isn’t due to some misconfiguration in RC or Apple, or my code set up?

7 days ago

TobiasMIklNew Member

asked in Dashboard & Tools

Filtering Customer List with custom attributes

Hi there, is there a way to create a filtered customer list based on custom Attributes? We would want to use this in order to create a Customer List filtered through a list of “blacklisted” internal accounts we do not want to count towards our sales and user statistics. If there is another way to make this happen, I would love love to hear some tips and best practices.

8 days ago

TimurNew Member

asked in Dashboard & Tools

Matt GNew Member

posted in Dashboard & Tools

What are Starter plan customers doing, that I’m not ?

Hey all, I have a question for the wider community, as well as RevenueCat mods & contributors. I, like most people, who lean heavily on RC .. absolutely love the service. Not to mention it’s support, its amazing SDK and the hours/days/weeks it has saved me. As soon as I realised how important RC was for the development of my indie-app developer journey, I opted for the Starter plan.If I’m completely honest, I didn’t really know the difference between the Free and Starter .. it just felt like the obvious choice, and I was also sooooo far away from $1,000 MTR 😃 ** STOP PRESS **I’ve never reached the MTR threshold to require a RC payment .. but in the next month or two, I hope to do exactly that 🎉 back to my questionWhat are Starter plan customers doing, that I’m not ?Everything in Free plus charts, customer lists, webhooks, Slack integration, and up to 5 seats for your team I look at the Charts every now and again .. but most of the time the line looks the same as any other charts

22 days ago

jeanne-2b2c08New Member

asked in Dashboard & Tools

Scheduled Data Export -

Hi there, I’m having trouble trying to match data from the scheduled csv exports to the data as displayed on revenueCat dashboard. Can someone please assist? I’m not sure where I’m going wrong with my querying. For instance, to count actives and actives lost for the month, I count the distinct user id grouped by start date, then for lost I group by unsubscribe_detected_at instead. However, my metrics do not match what is on the dashboard. I’m off by a few hundreds sometimes.

24 days ago

MarcosNew Member

asked in Dashboard & Tools

How to get a list of subscription events within a given period of time?

Hey all! I’m researching different ways to do our next feature and I have some doubts about if RevenueCat can handle the following use case: We want to build a cashback feature with certain rules based on the app usage of the user in a given period of time. To be able to do that we need to know all the payments received in a given period of time to be able to calculate the amount of money to cashback and to whom.Is there a way to easily do that with RevenueCat? An example flow that might be enough: Every first of the month, we can download a .csv file with a list of events occurred in a given period (past month) including: userId - amount ($) - event (renewal/initial_purchase) - timestamp - duration (monthly, annual) - productId

29 days ago

ArnaudActive Member

asked in Dashboard & Tools

Experiment: build number in enrollment criteria

Hello,my existing paywall won’t support experiments because I constrained it to support only 2 packages (monthly/yearly), so I’ll have to wait for my upcoming app update to be adopted by enough people to trigger it. Wouldn’t it make sense for you to add the app’s build number as an enrollment criteria?This could also let us tie an experiment to a significant app update.Thanks

1 month ago

asindhuHelper

asked in Dashboard & Tools

Dashboard user account appears to be doubled

First off, I have read everything in this thread and was not able to resolve my issue.My user count (both “Active Users” and “New Customers”) counts on the RevenueCat dashboard appear to be roughly double the actual count as I am tracking it internally within my app. I am using anonymous user IDs. My app is pretty basic and all I do is call Purchases.configure once on app launch -- my understanding is that this is where the unique customer is either created or retrieved but I’m not exactly clear on the logic here or how it happens.Anyway I’m using React Native and so I call .configure() in the export default function App() { … } function. I have also added logs and searched my entire code base to confirm that this is the only call and that it only gets called once during usage of the app.I don’t ever call reset(), identify(), or any other such RevenueCat methods. The only other calls to the RevenueCat SDK after a thorough scrub of my code base are Purchases.getOfferings, Purchases.getC

1 month ago

BergiNew Member

asked in Dashboard & Tools

Json Key

1 month ago

Eoin HamiltonNew Member

asked in Dashboard & Tools

Reporting on Billing errors

I am trying to find a way to delve into billing errors for our customers. While there is a way to filter these in the customer panel, this only shows current billing errors and not those that moved to cancellation due to a previous billing error. Is there a way to find this information?

1 month ago

MaksHNew Member

asked in Dashboard & Tools

Country and other data disappeared from Customer Details

I noticed that fields like User country, Last seen app version, Last seen platform and several others recently disappeared from Customer Details page.Any reason for this?Any way to get it back?Saved me a lot of time and effort

1 month ago

StorologyNew Member

asked in Dashboard & Tools

Issue related to changing Price

Hello everyone,After releasing my app with a subscription price of $5.99 and gaining a few subscribers, we decided to lower the price in a few countries on Apple and Google In-App Payments. Unfortunately, one of our subscribers was impacted by this change and reported that Apple charged them the updated price, but RevenueCat still showed the previous price of $5.99 in their last payment.Fortunately, the customer was charged correctly, but we're now concerned about the accuracy of the information shown in RevenueCat. Is there something we need to change in RevenueCat when we update the price on Apple and Google? What are we missing?Thank you in advance.

1 month ago

BrentNew Member

posted in Dashboard & Tools

Can you change the currency shown in the RevenueCat dashboards from USD?

I understand that the currency of the product is handled by the App Store, but when viewing the RevenueCat dashboards, the prices are always converted to USD currently.Is there a way to set the currency displayed in RevenueCat? Thanks,Brent

1 month ago

JoshuaNew Member

asked in Dashboard & Tools

How to delete product with transactions?

When I try and delete a product it says “There are transactions in the system using this product.”I’m not sure how to find and remove these transactions. I’m on the free Revenuecat tier at the moment. Do I need to upgrade?

1 month ago

RachelTLMHNew Member

asked in Dashboard & Tools

New App: Difference between New Customers (High) and Active Subscriptions (Low) on dashboard

Any help truly appreciated - a new app has launched today and the dashboard is looking a little strange. All of the figures don’t match, but mainly the New Customers number is 216 and the Active Subscriptions is only 31… any suggestions as to why? TIA

2 months ago

Eric DHNew Member

asked in Dashboard & Tools

Customers have no subscriptions or entitlements after using RevenueCat UI Transfer Button

Hello! First off, we were very excited to see the new “transfer” button in the RevenueCat customer view. This allows us to reverse unwanted subscription transfers for accounts.I recently used this button to help an account regain access after an unwanted transfer. I noticed that calling the RevenueCat API after doing this showed that both the “transferred from” account and “transferred to” account returned no entitlements. However, within the RevenueCat UI, everything looked correct.After a few minutes, the API call now shows the proper entitlement access for each account. Is this because the account logged in to their device and the receipt re-synced with RevenueCat?Is there any way to make it so that the RevenueCat API returns the correct entitlements after using the RevenueCat UI to perform a transfer? This would really help us. Thank you!

2 months ago

Rick JarrellNew Member

asked in Dashboard & Tools

How are people handling tracking apple offer codes?

Apple limits the data they share with their offer codes, so the customers appear with $0 revenue in RevenueCat.How are people working around this? Wondering if we should set up a webhook for the data, or just rely on Apple’s reports, or something else?

2 months ago

RenziNew Member

asked in Dashboard & Tools

Best environments strategy

Hey RC team,I work in a company that has more than 100 engineers. We usually have two isolated 3rd party environments for security purposes: one for our production and another for our non-production environments. Do you see any negative trade-offs in this approach?PS: This thread is almost about that, but using different projects instead of different accounts.

2 months ago

lukemtNew Member

asked in Dashboard & Tools

Tracking LTV for users who upgrade from monthly to annual

My iOS app has a monthly and annual subscription offering, with the monthly price set to $8/month and the annual set to a much more affordable $30/year ($2.5/month). As such, I expect my “retention” for the monthly product to be low, with users deciding within a couple months whether they either want to “Upgrade to Annual” or “Cancel” their subscription.I know from RevenueCat’s charts that my retention rate for the Monthly product is roughly 2 months; is it possible to understand what percent of these “churned monthly subscribers” are cancelling their subscriptions completely, and what percent are upgrading to annual?Ultimately I am trying to assess what the true “LTV per paying customer” is for users who initially sign up for the monthly IAP but then upgrade to the annual.

2 months ago

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