Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 217 Posts
  • 442 Replies

217 Posts

J
JeremyHelper
asked in Dashboard & Tools

Android: Revenue reported not accurate

I was looking at the transaction overview dashboard in RevenueCat today and it listed a subscription purchase transaction at $69.99 USD, although, in Google Play Console that product sku is marked as being $24.99 USD (customer ID c89e4788/1a4ba4e5-37b3-4f44-bc27-3eed343e5c2f, transaction ID: GPA.3350-3906-4874-72666, product ID: bloomer2_25_mo:p1m). Could there be something wrong with my RevenueCat setup that is affecting the amount being reported?I’m not sure where in the Google Play Console I can view individual subscription transactions, so I haven’t been able to verify it there. But, if the subscription tier is set to $24.99, is there any reason the user would be charged a different amount?

2
Ryan Glanz
RevenueCat Staff
13 hours ago
M
Mumair99New Member
asked in Dashboard & Tools

Trying to purchase discounted offer price, but getting error. I have tried both SK1 and SK2 configuration

After tapping on purchase, I am getting this error. Currently, I am using TestFlight.ERROR:  The information associated with this PromotionalOffer is not valid. 

0
M
14 hours ago
M
MunkhbatNew Member
asked in Dashboard & Tools

Getting error when trying to fetch ProductDetails from Google Play store in Flutter

This is the error I am getting: W/[Purchases] - WARN(24005): There is a problem with your configuration in Play Store Developer Console. More info here: https://errors.rev.cat/configuring-products I am following the guide here:  Have not had the app published yet. But the interesting thing is in RevenueCat Dashboard, I can IMPORT my iNAPP products. RevenueCat can identify a new product created in my Play console, import it without any issues but can’t fetch ProductDetails! Is this normal? Again, have not published my app in Closed testing yet, waiting for review to finish. But since I’m a license tester on a physical phone, and RevenueCat can fetch the products themselves from the Dashboard, maybe there is something else I am missing?

4
M
1 day ago
A
addyNew Member
asked in Dashboard & Tools

None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

help how do i fix this error “  [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).  ”  here are my configurations  

10
M
1 day ago
E
Erdem SenolNew Member
asked in Dashboard & Tools

Charts dashboard rest API endpoints foe developers

You currently do not have analytics endpoints for developers. Do you have plans to add some endpoints for analytics data similar to your Chats dashboard in the future?

9
K
8 days ago
S
ShivMember
asked in Dashboard & Tools

Segmented Sales by Cohort

Hi. I’ve been playing with the different charts trying to figure this out. Here’s an example of what I am trying to see:For June’s new user Cohort, every paid/converted subscription (whether there is a trial or not), broken down by Product. Basically, right now, I can see how many new subscriptions of every type started in a given month which is great, but I have no idea which cohort they came from.It does seem like I can get this info if I do Conversion to Paying and then one by one filter for each Product and export the data, but this is a time consuming way to do it.Lastly, when filtering, it would be amazing that if after selecting to filter for a specific app you’d only seeing related products for that app when selecting the product filter. In my case I have to sift through 50+ products in a small window that doesn’t show the full name. Even just changing the css to show the full name of each product would help. Thanks for the help!

1
sharif
RevenueCat Staff
13 days ago
M
mr-0f76e5New Member
asked in Dashboard & Tools

How to grant promotional subscription in sandbox environment?

Is it possible to grant a promotional subscription in the sandbox environment, as opposed to the production environment? When using the dashboard to grant an entitlement to a user, it always says "environment": "PRODUCTION".I’ve read that users don’t relate to a particular environment, but transactions do. Isn’t granting an entitlement a transaction, and therefore wouldn’t it make sense to grant an entitlement in the sandbox environment?

1
kaitlin
RevenueCat Staff
14 days ago
S
spwintNew Member
asked in Dashboard & Tools

Can I use JWT token for Webhook Authentication?

I want to have token with expiry to be more robust. May be create webhook programatically or upload key file to generate JWT or use Firebase Auth. 

1
MarcosC
RevenueCat Staff
21 days ago
J
jeanne-2b2c08New Member
asked in Dashboard & Tools

Scheduled Data Export -

Hi there, I’m having trouble trying to match data from the scheduled csv exports to the data as displayed on revenueCat dashboard. Can someone please assist? I’m not sure where I’m going wrong with my querying. For instance, to count actives and actives lost for the month, I count the distinct user id grouped by start date, then for lost I group by unsubscribe_detected_at instead. However, my metrics do not match what is on the dashboard. I’m off by a few hundreds sometimes.

4
J
21 days ago
B
bear-usNew Member
asked in Dashboard & Tools

Issues with Product Import on RevenueCat Dashboard IOS

Hello everyone,I hope this post finds you well. I've run into a challenge with the RevenueCat platform and was hoping someone here might have encountered a similar issue and could provide some guidance. Situation:I've been trying to import my IOS in-app purchase products into the RevenueCat for dashboard. While I've followed the standard procedures and ensured that my product identifiers in Apple's App Store Connect match those I'm entering in RevenueCat, not all of my products are appearing on the dashboard, there are 20 products but only 10 products are showing up when import. The products are on IOS side is still not send to submission but I think it should show up on revenuecat regardless of their status. Steps I've Taken:Double-checked the product configurations in App Store Connect. Verified the integration of the RevenueCat SDK within my app. Refreshed the RevenueCat dashboard multiple times. Checked for any API errors (for those who might ask). Deleted all products from revenue

1
H
RevenueCat Staff
1 month ago
H
HugoNew Member
asked in Dashboard & Tools

Revenuecat attribution info by keyword

Hey Guys!Anyone knows if its possible to see apple search ads attribution information by keyword? I can see information by campaign and ad group but don’t see it by keyword.Having this information by keyword is extremely important for us to optimize, so if it’s not possible, I need to find another attribution platform.Looking forward to have some thoughts and feedback

1
H
RevenueCat Staff
1 month ago
B
BrentNew Member
posted in Dashboard & Tools

Can you change the currency shown in the RevenueCat dashboards from USD?

I understand that the currency of the product is handled by the App Store, but when viewing the RevenueCat dashboards, the prices are always converted to USD currently.Is there a way to set the currency displayed in RevenueCat? Thanks,Brent

16
edilson
1 month ago
A
aaditya-pathak-406bdeNew Member
asked in Dashboard & Tools

revenueCat portal Not showing recent transaction from last 3 days. Is this happening with any one else?

My revenue cat dashboard is not showing the in app purchases from last 3 days and all the purchases are getting refunded automatically. Is this happening with anyone else?

1
cody
RevenueCat Staff
1 month ago
renchap
renchapNew Member
asked in Dashboard & Tools

Is there an API to get dashboard statictics?

Hi, We have an internal statistics tools which collects various statistics each day, which are then used in various internal reports.I would like to add some data available in RC dashboard to those reports, for example the number of active subscription (ideally per app), and the MRR (ideally per app as well).Is it a way to easily get those informations from RevenueCat? I would probably use the API to get all subscriptions and compute those myself, but it would be much more efficient to use the data calculated by RC. Thanks,

3
V
2 months ago
L
LouisNew Member
asked in Dashboard & Tools

A/B test - Experiments - Different results on A/B test and on tables

How can we explain the fact that we observe different results in our data for each variant on Experiments and on RevenueCat tables when filtering for each offer? Example for the number of conversions : - On our RevenueCat dashboard, filtering by offer: 51 for the Control variable and 37 for the Treatment variable.- On Experiments: 106 for the Control variable and 123 for the Treatment variableHow can we explain these data differences?

1
H
RevenueCat Staff
2 months ago
L
lance-samariaHelper
asked in Dashboard & Tools

Where is Google-Play-Store Server Notification Forwarding URL?

To get an Apple Notification forwarded, in the console, in the iOS section there is a field Apple Server Notification Forwarding URL that I can forward incoming iOS notifications to: In the Android section of the console, I couldn't find a field I can forward incoming Google notifications to. How/where do I forward Google Server Notifications?  

2
L
2 months ago
F
FloNew Member
asked in Dashboard & Tools

How do I check if all payloads are successfully sent to Adjust?

Hey there, I would like to know how to check if all payloads are successfully sent to Adjust?I can see on the individual customer level, but would like to check if all payloads are successfully sent to debug a data discrepancy issue. Thanks!

2
A
2 months ago
N
nurdin-mwanileloNew Member
asked in Dashboard & Tools

RevenueCat not displaying iOS paid subscriptions in the Customer Dashboard

Hello Everyone!.I've implemented RevenueCat's subscription functionality in both my Android and iOS apps.The Customer Dashboard in RevenueCat is currently showing the paid subscription information for my Android users accurately. However, it's not displaying any paid subscriptions for my iOS users. I have verified that the paid subscriptions are working correctly for iOS users through the App Store and on their iPhones. The issue solely lies in the RevenueCat Customer Dashboard not showing the paid subscription information for iOS users. Has anyone faced a similar issue or have any suggestions on how to resolve this problem? Your advice and insights would be greatly appreciated! Thank you in advance!

1
Ryan Glanz
RevenueCat Staff
2 months ago
R
RasulbekNew Member
asked in Dashboard & Tools

Get Customers list with filtering by Last Seen App Version

Hi, How can I get customers list with filtering by Last Seen App Version? Regards

3
M
2 months ago
N
nico-hofMember
asked in Dashboard & Tools

Import Products from Google Play Store not (longer) possible?

When I initially set up my Google Play App I could import products automatically from Google Play with the “import” button:https://revenuecat.releasenotes.io/release/1eSGh-new-import-subscription-products-from-google-play-consoleProducts > new > Play Store > (no more button) but only the form to do it manually...So this worked a few days ago. Now I wanted to import some more (new) products from there but the button is just no longer available?Is this feature disabled now? 

3
N
2 months ago
C
cf4ed4New Member
asked in Dashboard & Tools

What is experiments "other" product ?

Hello, In my experiments results I have a product called “other”, what does it refer to ?Thanks,

1
sharif
RevenueCat Staff
2 months ago
P
pankaj-61eb8eNew Member
asked in Dashboard & Tools

In RevenueCat Dashboard in iOS

Hi,When i buy plan with different user but In RevenueCat Dashboard It show all user is same. It show current buy plan user.

5
MarcosC
RevenueCat Staff
3 months ago
V
VincentNew Member
asked in Dashboard & Tools

Chart for Last Seen Platform Version

It would be nice to have a chart for Last Seen Platform Version, such as a pie chart for all customer’s Last Seen Platform Version (like I don’t mind if I can’t see the trend of it, just a chart for current observations of all users is good enough)I am asking for this because Apple’s watchOS does not report app usage analytics at all, over at App Store Connect, so it’s hard to gauge whether most users are, for example, using watchOS 8 or watchOS 9, at present, which makes decisions like whether to drop a specific OS version, at a certain time, hard without this useful data.Also, as CSV exports don’t include this data, there really isn’t a good way to make use of it currently for my case.Please consider, thank you!

1
cody
RevenueCat Staff
3 months ago
W
W1D1New Member
asked in Dashboard & Tools

is there a setting for a week start day?

Dear all, when looking at graphs – RC starts weeks on sundays. Is there a setting to control that and switch to monday — as it causes discrepancies in our data throughout other services. Thanks a lot. 

3
T
3 months ago
Arnaud
ArnaudActive Member
asked in Dashboard & Tools

Experiment: build number in enrollment criteria

Hello,my existing paywall won’t support experiments because I constrained it to support only 2 packages (monthly/yearly), so I’ll have to wait for my upcoming app update to be adopted by enough people to trigger it. Wouldn’t it make sense for you to add the app’s build number as an enrollment criteria?This could also let us tie an experiment to a significant app update.Thanks

3
B
3 months ago

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