Skip to main content

Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 375 Posts
  • 828 Replies
375 Posts
R
reto-a26599New Member
asked in Dashboard & Tools
deleted sandbox customers still appearing in dashboard

When i delete a sandbox customer in the dashboard, by selecting the the customer and click on “delete customer”, the customer still appears in the dashboard customer list.Also when i call customers with the api,https://api.revenuecat.com/v2/projects/{project_id}/customersthe deleted customer is still in there. However when i want to open one of the deleted customers in the dashboard customer list, i get a little popup saying:“No customer found with that App User ID. Please note that it's an exact search” However when i delete a sandbox customer with the api,https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}the customer still appears in the dashboard, but it is gone when i call customers in the api. I don’t  know if the problem has anything todo with the customer email.In the dashboard customer list, they are all listed by email.If have used the same email when i created those customers through the weblink, but with different appUserID’s.  

20
R
S
suhani-5f73b4New Member
asked in Dashboard & Tools
Trial purchase and cancellations not reflecting

I tried purchasing a trial from the google playstore for my sandbox app.The trial purchase reflected in app history on revenuecat. It did not reflect in any of the dashboards on revenuecat.Then, I cancelled the trial, and it did not reflect in the customer history section for the same customer on revenuecat. 

61
kaitlin
RevenueCat Staff
N
nejcNew Member
asked in Dashboard & Tools
Missing Slovenian Localization Option for Paywall

Hi everyone,I'm in the process of setting up a Paywall and noticed that the Slovenian language (Slovene) is not available as a localization option. I do see other regional languages like Slovak, Croatian, and Italian, but unfortunately, Slovene seems to be missing from the list.Is there any way to request the addition of Slovenian as a supported language for Paywall localization? Or is there a workaround I can use in the meantime?Thanks in advance for any guidance!Best regards,Nejc

213
joan-cardona
RevenueCat Staff
A
addyNew Member
asked in Dashboard & Tools
None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

help how do i fix this error “  [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).  ”  here are my configurations  

913427
T
J
James AllenMember
asked in Dashboard & Tools
How to run a custom data export query?

Apologies if this is a basic question.I’m recording a custom subscriber attribute called 'charity’ against my customers, which stores the name of a charity they have chosen, to which I am going to donate 10% of the subscription revenue I get. So now, I’m trying to create a report of total revenue subscription in the past year, grouped by the charity, so I know how much to donate to who.I figured based on this forum question that I can achieve this using scheduled data exports. So, I have just finished setting up a scheduled data export integration to a Google Cloud bucket.I see in the documentation lots of examples of custom queries in Postgres, which looks ideal. But this is where I’m stuck. I assume these queries can be used to modify the data I get in the scheduled data export - but where do I enter the query SQL? eg I can’t see anywhere in the query integration settings where it says something like 'run this query’. I must be misunderstanding how this works.

233
J
O
OnurNew Member
asked in Dashboard & Tools
Disappearing MRR since April 1st

Hello everyone,We've been experiencing a decline in MRR since 1st of April, despite a normal rate of cancellations.On 20th of March, we introduced an upsell option in our paywall, allowing users to upgrade their subscriptions.While we haven’t made any changes on the Stripe side, we’ve noticed that the price value in Product Change events is now appearing as $0. As a result, these upgraded subscriptions are not being counted toward our MRR and ARR.Any insights on why this might be happening would be greatly appreciated.

90
O
P
paace-app-71ddddNew Member
asked in Dashboard & Tools
New paywall templates don't show valid products

When using the new paywall editor (not the v1 ones) and new templates, when I try to edit the product button I see an $rc_monthly and $rc_annual product but I only have an $rc_weekly and $rc_annual product set up, not a monthly one. These products are currently live and being sold via a v1 paywall so we’re fairly confident they are set up correctly.I am also unable to publish the paywall because no offering is selected, the offering drop-down is grayed out and says “no available offerings” in the sidebar under “General paywall properties”.Separately I’m wondering if there is a way to take a template which is designed for a single product, and add the product toggle (i.e weekly vs annual) there does not seem to be a button for this in the paywall editor.

421
hussain
RevenueCat Staff
K
KimMember
asked in Dashboard & Tools
Conversion charts segmented by Product ID

I’m trying to answer the question using RevenueCat charts and data. At what price point is optimal for install to paying conversion that results in higher LTV?We done some A/B price testing, but not across all prices, and also had different prices at different types.I can look at retention charts and segment by Product ID (which we use to distinguish between pricing).But I can’t segment any conversion charts by product ID. So I can’t tell when and at what price we saw higher install to paying conversion, to determine what is the optimal price for conversion and revenue. Maybe I'm looking at this the wrong way. Any help is appreciated!

60
K
A
anmol-kulshreshtha-30ad74New Member
asked in Dashboard & Tools
Issue with RevenueCat Incorrectly Tracking Promo Code Redemptions as Real Purchases

I generated promo codes for a one-year annual subscription in my app and used them for promotion. However, RevenueCat tracked the revenue from these promo codes as real purchases, displayed it on the dashboard, and generated an invoice of $110, which is incorrect.Here’s some background:On December 24, I generated some in-app purchases and subscriptions, then configured and uploaded the In-App Purchase Key following the guide. However, after that, I created new subscriptions and in-app purchases for promotion, which RevenueCat mistakenly tracked as real revenue.Today, I generated a new In-App Purchase Key Configuration and uploaded it again. Please help me resolve this issue.

80
A
A
avoa_kaunNew Member
asked in Dashboard & Tools
Paywallv2 Editor: How do I do tiered products?

I have 3 tiers of products, individual (monthly, annual), team (monthly, annual), and enterprise (monthly, annual) So I want my paywall to have a tabbar which allows viewing each tier of subscription and letting the user select the relevant package. This seems to have been possible with in paywallsv1, but I can’t figure out how to get the v2 editor to do the same thing. Is this currently possible via the editor? 

162
J
C
cesar-derey-roberty-687868New Member
asked in Dashboard & Tools
App Icon on projects

Hey how do I display an icon on the app project? Do I need the app to be published? or how does that work? 

160
C
P
pablomorroNew Member
posted in Dashboard & Tools
General UI and Components improvements

Hi everyone! 👋First of all, I really appreciate the work the RevenueCat team has put into the Paywall Editor—it’s a great tool with a lot of potential! However, after using it extensively, I’ve noticed a few areas where the UX/UI could be improved to make the experience even smoother. I wanted to share some thoughts and open the discussion for others who might have additional suggestions.1. Editing & Usability EnhancementsThere’s no way to undo an action (neither Ctrl + Z nor a dedicated button). You can’t double-click a component to rename it. The Delete or Backspace keys don’t work to remove a component. There’s no option to hide/show components while editing.2. UI Layout ImprovementsThe language selection, dark/light mode toggle, and preview settings currently overlap the phone preview window, making it harder to work on designs. The same happens with the orientation and phone size options—they appear on top of the editing area. A possible fix: Placing these options above the P

282
P
S
sameer-rehman-0475efNew Member
asked in Dashboard & Tools
Released on Playstore showing basic paywall

Hi,My app is showing basic paywall on playstore but in debug which i tested its showing me designed paywall. why its showing basic paywall once it uploaded. In basic paywall my offering are good and working just not showing design which i created.

91
H
RevenueCat Staff
E
EdTechyNew Member
asked in Dashboard & Tools
Loved the 2025 SOSA report - but a straight up figure for sub retention after the first month?

Hello RevenueCat staff!I’ve gone quickly over the 2025 SOSA report and it looks very good. But I was wondering if you could provide a simple “dollar retention after 1 month for monthly subscriptions” figure by Category.I see page 69 has one 6 months in, but I was wonderng the % of a second monthly payment after a first one.Thanks!

60
E
S
sagar-523873New Member
asked in Dashboard & Tools
iPad Paywall Not Displaying Properly Until Device is Rotated #358

On iPads, the RevenueCat paywall does not always appear correctly when presented but only displayed correctly after the device is rotatedVideo link - https://drive.google.com/file/d/1shYacXNDFWckFQVSv3fDHkMT7buKt4aX/view?usp=sharing And in the paywall v2 editor it looks correctly, but not on iPad 

230
S
B
bvrltNew Member
asked in Dashboard & Tools
Is it possible to use presentPaywallIfNeeded with a footer paywall?

I’m using a footer paywall:struct Paywall: View { var body: some View { ScrollView { VStack { … } } .paywallFooter() }}However, by doing so, it seems that there is no way to use the “presentPaywallIfNeeded” method, and that I would have to re-implement the logic myself. Is this correct?

651
H
RevenueCat Staff
H
hanying-c1f56bNew Member
asked in Dashboard & Tools
Can I create a "Horizontal Scrollable Component" in Paywall Beta Editor?

Can I create a horizontally moving component?Right now, it can only scroll up and down.Is it possible to add horizontally scrollable cards between these lists?

211
jeffrey_bunn
RevenueCat Staff
Andy Dent
Andy DentHelper
asked in Dashboard & Tools
V1 paywall editor only accepts jpeg

I’ve been finalising my paywall and after too much time stewing over the hero image, finally tried to upload it. I followed the guide that the image should be below 5MB and 2:1 ratio for Siamese template.No image appeared.I then tried it in my app, just in case it was a Preview bug - still nothing, just solid black.Different bit depths and original image sizes made no difference - I wasn’t seeing any errors in the web editor.Finally tried exporting a jpeg and it’s accepted. Failing png Bigger failing png Working jpeg 

161
joan-cardona
RevenueCat Staff
3
3DTOPONew Member
asked in Dashboard & Tools
Are promo code purchases displayed in dashboard?

My first app with subscriptions just went live!Are App Store purchases made with promo codes displayed in the RevenueCat dashboard?I see purchases for my new app, but I also sent out promo codes. When I click on the transaction details, it states that it is production environment and the takehome_percentage is 0.85.I do see a “offer_code” is null, but nothing else about if it is a promo code or not.If anyone could shed some light on the subject I would appreciate it.

3524
kaitlin
RevenueCat Staff
D
d6f026New Member
asked in Dashboard & Tools
Does Revenue Cat show paywall rate %?

Does revenue cat, display the statistics for paywall rate % (% of users that viewed the paywall)

171
H
RevenueCat Staff
N
nikzNew Member
asked in Dashboard & Tools
Customer List is very slow to load and doesn't appear to reflect new customers or changes to state?

Hi Folks,I really want to love RevenueCat since it comes so highly recommended by so many people, but I'm having a few issues that are making that hard. The first is that the Customers List page (https://app.revenuecat.com/lists/) is very slow - a fresh load takes ~6 seconds before any information is shown. Looks like there are 2-3 requests that are queuing in the backend to me (me, subscriber_lists and manifest).  These requests are taking nearly ~2s each.The `query` request can also be slow, around ~1s. Timing from Safari: And query:Note that I have less than 10 customers, I am a little worried about what might happen when I (hopefully) have hundreds.The second problem is that (unless I’m doing something wrong, which is very possible) even after I’ve waited for the list to load it doesn’t appear to accurately reflect the state of my subscribers. For instance, if I register a new customer via AnonymousID it doesn’t appear in any of the lists, I need to search specifically for that ID

6314
D
N
nicholas-hunt-2243New Member
asked in Dashboard & Tools
API v2 Get Customers Attributes

Hello RevCat team :)I have seen a couple of posts related to this issue on this forum but just wanted further clarification on the commitment to an action. If I am misinformed and there is a service for obtaining the desired data then feel free to inform me and close the article.The question is when calling the /v2/projects/{project_id}/customers endpoint. The documentation states the return responses provides: active_entitlements, experiment, attributes objects, of which are not actually returned.Two Workarounds: Obtaining a list of users and then polling their attributes one by one via the endpoint: /v2/projects/{project_id}/customers/{customer_id}/attributes. The issue is that we have hundreds of thousands of users daily and we would need to call this endpoint for every user. Another work around is to export the list of customers from Customers List table. The issue with that is it is manual and the exports tend to be very large, containing all user information.   Viable solutions

332
N
B
berkNew Member
asked in Dashboard & Tools
PaywallFontProvider doesn't work in iOS

PaywallFontProvider does not have any affect on iOS v2 paywalls. I’ve implemeted a custom PaywallFooterProvider as below: class MyPaywallFontProvider: PaywallFontProvider {    func font(for textStyle: Font.TextStyle) -> Font {        switch textStyle {        case .largeTitle:                .custom("PlayfairDisplay-Regular", size: 34, relativeTo: .largeTitle)        case .title:                .custom("PlayfairDisplay-Regular", size: 28, relativeTo: .title)        case .title2:                .custom("PlayfairDisplay-Regular", size: 22, relativeTo: .title2)        case .title3:                .custom("PlayfairDisplay-Regular", size: 20, relativeTo: .title3)        case .headline:                .custom("Jost-Semibold", size: 17, relativeTo: .headline)        case .subheadline:                .custom("Jost-Regular", size: 15, relativeTo: .subheadline)        case .body:                .custom("Jost-Regular", size: 17, relativeTo: .body)        case .callout:                .custom("

161
joan-cardona
RevenueCat Staff
R
rocxteadyNew Member
asked in Dashboard & Tools
Where do I set product.relative_discount?

HiI have 3 packages in a paywall. I wanted to add badges two of them and I am guessing I am supposed to use product.relative_discount for this. But in the app I can’t see the value. Badge appears empty. Do I need to set it somewhere?Cheers,Ulaş

624
R
E
EdTechyNew Member
asked in Dashboard & Tools
Refunds: are they shown reliably on RC dashboards? Do they affect past months' revenue?

Hello againI was wondering what are people’s experiences of refunds on the RC dashboards.I haven’t catered for them in any particular way in my sub-based app.If I look at Charts>Refund Rate, All Time, Monthly, I can count 6 refund transactions in the 18 months of life of my app. Considering at least a couple were openly malicious from a user, I’d sign with blood for that to be the actual number… But I guess I can investigate further in App Store Connect and Google Play Dev Console!Secondarily, if a refund is requested in November for say a yearly sub that was bought in September, would this refund retroactively change the stats about September?Thanks! 

111
kaitlin
RevenueCat Staff

Badge winners

Show all badges
Terms & ConditionsCookie settings