Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.
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I have an Android app that I created years ago with a non-consumable one-time in-app purchase. In 2024 I converted it to start using RevenueCat. I realized I can see proceeds in the yearly charts for the years I didn’t have RevenueCat, which I assume are users who are still using it and re-established their purchase in the new version of the app.Is there a way to backfill all the missing data, even for those former users who haven’t yet opened the new app, such that the charts will be retroactively correct for revenue or proceeds would be accurate.Perhaps this is documented somewhere but my searches have come up empty.
Hello,We have not launched/ pushed to production yet, but I had regarding the Charts. We are not seeing any data come through at all from our testing, is this normal in the Sandbox environment? We do see some data come through on the Overview, just nothing in charts. Any ideas?
User events in the dashboardWhy is this user and one like it shown with status Expired in the Customers tab in Dashboard? I got a successful renewal event from the conversion, no expiration event was received nor sent according to logs, this is what the user history shows, yet I see these two with the status “expired” … ?
Went to transfer a subscription and I’m not seeing the button on the dashboard anymore. I checked some other customers and don’t see it there either. Did this get removed? Or is there something about this specific customer that might cause it to not show?
RevenueCat portal missing some transactions although transaction are completed and showing in play console.
I’ve seen several postings here saying that failure to save a paywall template is due to not filling out all the fields. I have checked and double checked and somehow cannot find the missing empty field that is apparently causing the dreaded yellow “There are validation errors that need to be fixed before submitting”. I attach screen shots of each section. What am I failing to see? Thanks so much.
help how do i fix this error “ [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). ” here are my configurations
Permissions to call subscriptions API is checked as validated, but not the other two.I have gone over the configuration for the service account several times, following your documentation instructions, but never the less I’m stuck. I have also waited several days before refreshing the status again, but it’s the same. I simply don’t know what else to do know except reaching out to you.I’m creating an app for Android with package name biz.codepower.echonotes and RevenueCat App ID app4742cd71c6.
Hi, I have 2 packages to offer: Starter, Premium.I have multiple offering that I’d like to display, based on the user sub.Free User will get Offering A, which has Starter Plan or Premium Plan.Starter Users will get Offering B, which has Starter->Premium special offer. I have a few placements in my app, where I want to display the right offering based on the user’s current subscription, but I don’t see any attribute in the Targeting which I can relay on as user entitlement/subscription. What’s the best way to do it, if possible at all?
Hi there, seems like the Payments that are made from the RevenueCat that are shown in the Dashboard are in the UTC timezone, which makes the whole process seemingly annoying as I’ve to check it each time. Is there any way in the account settings where I could change the timezone atleast during development purposes?
I’m trying to design my first paywall and I may have made life a bit too complicated by also having Offer Codes for about a 50% discount on launch.What I can’t see how to do is customise paywall content if the user has an offer code.I’ve setup offers$7.99 for first year (vs $14.99 normal), or $0.99 per month for first 6 months (vs $1.99 normal) Am I obliged in some way to put those reduced figures on the paywall?Or am I overthinking this and I can just ignore the offer code discounts in my paywall pricing? I’m using the Siamese Content paywall template which generates (sample) content such as “Try 7 days for free, then $1.99 for your first month, and just $3.33/mo thereafter.” which I think is rendered from the Play store suggested Try ( sub_offer_duration )) for free, then ( sub_offer_price_2 }) for your first ( sub_offer_duration_2]), and just {{ price_per_period }} thereafter.
I get this error when deleting my products. “There are transactions in the system using this product.”Currently the products are not in any entitlemnts or offerings. I saw in the community that I need to delete sandbox customers, but when I press the delete sandbox customers button, no sandbox customers are deleted.
Hey folks,how is it possible to set up the condensed footer for my iOS app? Im using the Bengal paywall and I can see in den preview settings that there is a possibility to set it up as fullscreen, footer and condensed footer. I can't get it to be the condensed footer version. Do I have to put this into my code? Thanks for any help. Best,George
English (United States), Catalan, and English (Canada) have errors.I’m facing an issue while saving changes to my paywall template in RevenueCat. An error message appears:"English (United States), Catalan, and English (Canada) have errors." I’ve tried the following steps:Clearing cache. Testing in incognito mode.The issue persists. Console log highlights this specific error: An invalid form control with name='localized_strings_by_tier.en_US.gRcPHXRzvt.tier_name' is not focusable.
I’m currently facing an issue where there’s a noticeable difference between the data displayed in my dashboard and the RevenueCat dashboard. Specifically, the metrics (e.g., revenue, subscriptions, subscriber) don’t seem to align, and I’m unsure what might be causing this discrepancy.I used the RevenueCat API to create my dashboard
Hi everyone,I manage several white-label apps, and when I first set up RevenueCat, I bundled some apps into the same project—looking back, I realize that might not have been the best choice.Now I’m trying to dig into data like LTV, or conversion to paying users and others for individual apps, but it seems like I can only see this data at the project level. I can’t find a way to break it down by app, and I’m wondering if I’m missing something.A couple of questions:Is there a reason we can’t segment charts by app? Is there any workaround to this? Is there any way to move my apps into separate projects without losing historical data?I’d really appreciate any advice or insights from the community. Thanks so much for your help!
