Dashboard & Tools
Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.
- 184 Posts
- 360 Replies
Can you change the currency shown in the RevenueCat dashboards from USD?
I understand that the currency of the product is handled by the App Store, but when viewing the RevenueCat dashboards, the prices are always converted to USD currently.Is there a way to set the currency displayed in RevenueCat? Thanks,Brent
How are people handling tracking apple offer codes?
Apple limits the data they share with their offer codes, so the customers appear with $0 revenue in RevenueCat.How are people working around this? Wondering if we should set up a webhook for the data, or just rely on Apple’s reports, or something else?
Best environments strategy
Hey RC team,I work in a company that has more than 100 engineers. We usually have two isolated 3rd party environments for security purposes: one for our production and another for our non-production environments. Do you see any negative trade-offs in this approach?PS: This thread is almost about that, but using different projects instead of different accounts.
Tracking LTV for users who upgrade from monthly to annual
My iOS app has a monthly and annual subscription offering, with the monthly price set to $8/month and the annual set to a much more affordable $30/year ($2.5/month). As such, I expect my “retention” for the monthly product to be low, with users deciding within a couple months whether they either want to “Upgrade to Annual” or “Cancel” their subscription.I know from RevenueCat’s charts that my retention rate for the Monthly product is roughly 2 months; is it possible to understand what percent of these “churned monthly subscribers” are cancelling their subscriptions completely, and what percent are upgrading to annual?Ultimately I am trying to assess what the true “LTV per paying customer” is for users who initially sign up for the monthly IAP but then upgrade to the annual.
None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect
help how do i fix this error “ [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). ” here are my configurations
Facebook Ads - App Events Setup
It is suggested to turn off isAutoLogAppEventsEnabled from Facebook in code. ttps://www.revenuecat.com/docs/facebook-ads#2-send-device-data-to-revenuecatFor Facebook Ads integration to work, should I turn off the “Log in-app events automatically” for both IOS and Android on the Facebook app dashboard?
Can you directly modify the App User ID in the Customer on the Dashboard?
Hello,Is there a way for an administrator to manually assign an app user ID directly in the dashboard when it cannot be assigned in the app for subscription information? I would like to know if there is a way to assign the app user ID directly without going through the dashboard.Thank you.
Number of Customers are way off
Hello! In my DB I have around 600 new Users and in RevenueCat I have over 1800 new Customers, both numbers are from only January 2023. The difference is way out and I can’t figure out why.Is there any advice on the correct way to filter de Customers so that I can match my DB users with the RC customers?Also, when I export the data there is some weird information like:has_made_sandbox_purchase has 3 different values: t (true), f (false), empty is_rc_promo has 3 different values: TRUE, FALSE, empty The empty parameter appears in many results in many attributes and its confusing.Hope you can help me understand why is this and how can I get the correct number of Customers.Thanks in advance!
Is it possible to differentiate macOS (catalyst) app from iOS device?
Hi,We Would like to see the differences on the graph (trials, revenue, churn, etc) for our App that’s on the AppStore for iOS/iPad and AppStore for macOS.The bundle id are the same and the in app purchases are also the same.Revenuecat already report Last Seen Platform Version but of course this is the last, it changes and is nor possible to make reports.How to know where the leads are being originated?
Revenue info hasn't been increasing at RevenueCat Dashboard.
Hi,Some of the users refunded our app’s subscription. Now, I'm not sure the RevenueCat dashboard is showing the correct revenue info, because revenue is not increasing despite new sales.We haven't had much refund-related Slack notifications in the past few hours, but revenue continues to drop: For example, we got two refund notifications, but revenue decreased more than that like 10 or more. I don’t know why.
Merge Users Via Dashboard or REST API
Hello All, How can i identify a user so that the user gets merged with another one? I Have a case in my app that the user made a purchase and for reasons that we already don't know yet, kept Anonymous. We already identified both users in RC and we would like to merge them so i want to identify RCAnonymousIDxxxxx (The one that has the Entitlement active) to 123456XYZ(his actual user). Doing that he will be able to be premium in our app. Didn't find anything in the Dashboard nor the REST API. How can i do this? Thanks!
Search for user using attributes
Hi!I decided to use the anonymous App User ID and add some reference into attributesThat way I can have IAP without a userlogin demand.In some cases end user want to just have a “nick” or other attribute. But it is impossible to search for the user using attributes. Could I suggest that search get a “attr” keyword addon?For example, if you search for; attr:secretstuff:infoaboutsomeone it will search for only attrib “secretstuff” and “infoaboutsomeone” as search text. I wonder also if it is not possible to search for order numbers, google for instances use GPA.3348-7181-1798-xxxxx number, that exists in the “transaction_id” for each event detail. Apple in same way too. Since the data exists, it could be straight forward adding that? Last feature request:I miss a “read attribute” feature in the SDK, so I can read these parameters without using a webhook and another third party to store that again.
Customer Details show multiple events one subscribed once
Hi,I have created a subscription and test it on device. I subscribed using my developer account as TestFlight what I see in customer history page is, multiple subscription after every few minutes. Please explain is it normal or I did something wrong in code or not setup properly ?. Look at the screenshot I hope you understand what I mean. I only done purchase once and close the app on device.
How to get a list of subscription events within a given period of time?
Hey all! I’m researching different ways to do our next feature and I have some doubts about if RevenueCat can handle the following use case: We want to build a cashback feature with certain rules based on the app usage of the user in a given period of time. To be able to do that we need to know all the payments received in a given period of time to be able to calculate the amount of money to cashback and to whom.Is there a way to easily do that with RevenueCat? An example flow that might be enough: Every first of the month, we can download a .csv file with a list of events occurred in a given period (past month) including: userId - amount ($) - event (renewal/initial_purchase) - timestamp - duration (monthly, annual) - productId
When is the right time to conclude an experiment?
I’ve read the article Experiments: Debugging and best Practices for A/B Testing that was probably written when Experiments were still in beta. The documentation mentions an “LTV Chart” with a gauge to determine when you can conclude an experiment.. However, I can’t find that my RevenueCat dashboard. My case: I have two subscription groups that both contain a monthly and yearly subscription. The trial length for the subscriptions between the groups are identical. The only difference is price.I’ve been running the experiment for around two weeks now, and see positive results. However, it’s still unclear for me when I can finish the experiment.
Cleaning up customers from Google's & Apple's automated tests
I am wondering how do others handle cleaning up customers that are created when Google and Apple run their automated tests during a new app version’s approval process. They definitely skew the dashboard numbers in RevenueCat.My app is using a defined App User Id so I am thinking of exporting all customers and deleting all customers with an Anonymous App User ID (starting with “$RCAnonymousID:”).Thoughts? Any issues with deleting customers with an Anonymous App User ID?
Create a `staging` project for staging versions of our apps and test subscriptions, offerings etc
@ryan You mentioned in this thread : Some developers choose to create multiple RevenueCat apps for different environments of the same bundle ID as well.I just wanted to check - if we want to have a staging setup to go with our apps staging environment that means we can test new products/entitlements/ offerings etc without affecting our Production apps - given the above detail we could effectively just :- Create a new Project (and suffix it’s name with STAGING for example) - Define our apps again using the same bundleids/package names - Setup products/entitlements/ offerings etc and test them independently of our Prod apps because we would have a new unique API keyIs that a valid way to essentially duplicate what we have for a staging setup?Are there any settings we should not re-use from our Prod Project or can it essentially be duplicated?Hope that makes sense, if you need more detail please let me know
Problems with customer's dashboard and page
Hello everyone, I am having some troubles concerning RevenueCat.First one is the list of customers which do not appear many users that is already created in RC and we can access by id. (Even filtering directly by an email that exists)Second problem regards to importing old android receipts to RC. It worked with most of cases IOS and android, however, I do not know why, there is two users that have subscriptions and RC do not track it. They have a valid receipt and subscription. When migrating them, RC always responds with status 200. Thanks in advance for your help.
Webhooks only triggers on client interaction
Hey! Im using webhooks triggers when testing data (sandbox). The webhooks only trigger when i have the app open or interact with the app. Why is that? Is this the behaviour of webhooks? Does it not trigger and send notification to my server if the user don’t interact with the client?
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