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Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 426 Posts
  • 912 Replies
426 Posts
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brad-elin-a91e28New Member
asked in Dashboard & Tools
migrating users from an existing app

im trying to migrate over to Revenue Cat and have followed the steps. I noticed that my previous subscriptions have not pulled through so I cant see all my existing users, only new ones since setting up the various accounts and connecting to apple and google I keep getting told that the Secret key api is too short but its exactly what I have under secret keys in the api keys section my products already exist and have been bought numerous times over the last 5 months as well as Product Configuration Error: PlatformException(23, There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty, {message: There is an issue with your configuration. Check the underlying error for more details. There's a problem wi

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guilherme
RevenueCat Staff
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SangsomNew Member
asked in Dashboard & Tools
Yearly discount text

Perhaps this is already answered, couldn’t find it. It’s my first time I’m setting up a paywall for the app, and I very often see how people are designing yearly payment for example:How do I get the striped out yearly price tag? I can’t figure out is that whole sum created somehow with in App Store subscription and in RevenueCat paywall editor it’s received through variable or is it hardcoded? Thanks in advance.

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guilherme
RevenueCat Staff
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NickA2BNew Member
asked in Dashboard & Tools
Duplicate paywall to another project does not work

Hello, nothing happens when I click “Duplicate to another project” menu item in paywalls section. Please fix it.

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alejandra-wetsch
RevenueCat Staff
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blockflow_olesiaNew Member
asked in Dashboard & Tools
Purchases visible in Customers tab but missing from Charts

Hi all,We’ve noticed a strange issue and wonder if anyone has experienced the same:Some INITIAL_PURCHASE events show up correctly in the Customers tab — we can see them in the user’s event list and also receive them via webhook. However, these same purchases do not appear in the Charts.We're using anonymous IDs only (no custom user IDs or aliasing at this point), and these are real production purchases, not sandbox.Has anyone faced similar discrepancies?Any tips on how to debug why a purchase would be visible in a customer’s profile but not reflected in revenue charts?Thanks in advance!

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milkywayrushNew Member
asked in Dashboard & Tools
Paywall: How to change link color inside text field?

Im trying to change the link color of a text field. By default, its a purple/blue color but I want to change it to something else. I dont see an option in the text properties panel.  Is this something thats doable? If not, any recommended alternatives?  Thank you

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Todd HoffHelper
asked in Dashboard & Tools
How do you move components around in the paywall editor?

I don’t care for the spacing in the paywall template I’m using. I’d like to move a component up, but I can’t figure out how to do it. Is there a way?

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Todd HoffHelper
asked in Dashboard & Tools
Can I test paywalls while the in-app purchase is waiting for review?

Getting in-app purchases can take a long time to get approved, but I’d like to test my paywall before it’s approved. I don’t see my new product in the offering. Is there a way to force it? All I see is the default. thanks

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guilherme
RevenueCat Staff
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inout-4dd00cNew Member
asked in Dashboard & Tools
How are charges handled for purchases that were not made through RevenueCat?

We have already built our own purchase system for non-subscription products.Recently, we decided to integrate RevenueCat for our new subscription system, and the implementation has been completed successfully.However, it seems that previous Android purchases (non-subscriptions) are also being managed through RevenueCat.We would like to know if this is also included in the Pro model MTR of $2,500.

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MarcioNew Member
asked in Dashboard & Tools
Handling of refunds "greyed out"

Hello there, I can't seem to change the "Handle of refund requests" in any of my iOS apps anymore - not event the ones I did change in the past - they are all "greyed out"  Does anybody notice this as well? I would appreciate any pointersCheers

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Florian TNew Member
asked in Dashboard & Tools
[FEATURE REQUEST] Search function in Entitlements and Offerings

In the list of Entitlements and Offerings I’d like to be able to search. We have 300+. It is a pain to scroll down the list to edit the newest one.Easy alternative would be to show the latest on top instead of at the bottom.Or to be able to sort the table.Thanks in advance!

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LocksleyMember
asked in Dashboard & Tools
New subscription not showing in google playstore but shows in RC Overview Production Dashboard.

I have just recently launched my app on playstore and gained my first sub (hurray!).However, I’ve noticed that revenue cat is reporting the new sub as expected.  Yet the play store doesn’t show this subscription.The only thing on my end I haven’t done yet due to a new build being released soon is update to:But I wouldn’t of thought that would effect reporting of subscriptions?Any suggestions or advice as to why the playstore isn’t showing this subscription? The user purchased around midnight yesterday.

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alexandrebNew Member
asked in Dashboard & Tools
Paywall text not updating

Looks like this issue was raised before, but I am unable to update any strings in the paywall builder tool at all…Tried using Firefox and Safari, but no luck

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angel-azcNew Member
asked in Dashboard & Tools
Can you disable font scaling for your paywall? (iOS)

If the system font scale on iOS is ratcheted up far enough, my paywall becomes unusable. I have control of this throughout my app, but I can’t find a way to disable font scaling in my RevenueCat paywall. Is there a setting or workaround anywhere to do this? We’re getting customer reports with busted paywalls due to font scale settings.

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joan-cardona
RevenueCat Staff
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ChaoNew Member
asked in Dashboard & Tools
Issue with Experiments Not Recognizing New Users Without Anonymous IDs

Hi RevenueCat team, I wanted to share an issue we’ve encountered with experiments and get your guidance on it. Summary We’re testing A/B experiments with our app and noticed that RevenueCat only seems to treat users as “new” (for experiment enrollment) if their original app user ID is in the $RCAnonymousID:xxxxxx format. In our setup, we intentionally avoid using anonymous IDs because they cause issues with subscription transfers, generate transfer events we can’t handle, and make it harder to link subscriptions to known user accounts. Instead, we always create new users with explicit original IDs (for example: {appName}_prod.2283035).  Steps to reproduce 1️⃣ Launch the app and configure RevenueCat directly with a custom user ID (e.g., an internal user ID format) as the initial app user ID, without first creating an anonymous user.2️⃣ Observe that experiment variants are not shown in the current offering as expected. ✅ Note: If you start by using an anonymous user (default behavior) an

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pnklabappsNew Member
asked in Dashboard & Tools
Why there's no 'per_period' variables for secondary offer?

 There are ‘price_per_period’ options for original & 1st offer price,but not for secondary offer. It is really needed, because I set my offerings in Google Play like this:7-day Free Trial (1st offer) 1st Year 50% discount (2nd offer) And then original price In this case, 1st offer price is of course Free ($0), which is unnecessary.But for 2nd offer, there’s no variable for ‘price_per_month’, so the price in blue rectangle could not be presented with 2nd offer's ‘price_per_month’ price normally. Please fix this issue and implement the new variables as soon as possible.Thanks. 

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RevenueCat Staff
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simo-f5702cNew Member
asked in Dashboard & Tools
How can I save my custom paywall as a Template? for use across multiple apps

Hello, is there a way i can save my own paywalls as a template that I can use across multiple apps. i'm not talking about default paywalls. But a paywall that i made myself. Thank you 

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joan-cardona
RevenueCat Staff
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gurkangNew Member
asked in Dashboard & Tools
Is there no way to do local testing with webhooks?

I’m looking to test my webhook implementation but I don’t seem to be able to find a way to do it?Stripe has tools that let you proxy the webhook to a local server running, which is great. Iterating faster and fixing small issues and testing edge cases with a deployed web server isn’t really feasible imo for developing payment integrations.Does RC not support anything similar? Do I need to to setup something like ngrok myself to do this? 

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hussain
RevenueCat Staff
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janaugNew Member
asked in Dashboard & Tools
Filter out procutct from the revenue chart

Is there a way to filter out specific product from the revenue chart? Basically I want to see the revenue from all my projects and products excluding only product x.

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chris_perriam
RevenueCat Staff
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voytezNew Member
asked in Dashboard & Tools
Paywalls are not responsive UI, no vertical centering, no adjusting to different screen heights

Tbh im super super paywall editor won't support centering vertically and surprised example paywalls are basically hardcoded heights and won't look good when switched to tablet screen preview. The paywall editor is lacking option to centre element in available screen height. Take any example of the paywall, switch to tablet screen preview and you'll see everything anchored to top of the screen instead centred vertically to take full available screen height...Reproduce easily: create empty paywall → add features element and try to center it vertically in available space - theres no way to do it as element spacing cannot be set to fill height because “can't fill width - parent element set to Fit”. But parent element is simply paywall element without option to adjust this setting. Setting height to pixels. Without feature of entering element in available space its not possible to build properly reactive UI adapting to different screen heights

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harun-5528a7New Member
asked in Dashboard & Tools
Experimets

In my app I sell subscription and consumable in-app purchase packages. In the app my default offer includes subscription packages. I’m fetching my in-app purchase packages with hardcoded offer id like “default_credit_offer” and I want to make experiments for default_credit_offer but I haven’t found the solution for that issue can you help me for that. Is revenue cat support this situation?

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RevenueCat Staff
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EthanNew Member
asked in Dashboard & Tools
No local timezones is a joke right?

It’s kinda of a joke to me that I can’t put the charts in my timezone. Image that I want to compare my Ad Spend in Google Ads, to acquired users in RevenueCat for a particular day. Since Google Ads has the engineering talent to put charts in my timezone, it becomes rather difficult to compare it to RevenueCat charts that can only handle UTC. 

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hussain
RevenueCat Staff
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femialiuNew Member
asked in Dashboard & Tools
Difficulty getting the V2 paywall up and running in my app

Hi, stepped away from this particular app I’m working on and just got back to it again. I’m still having difficulties getting the new paywall to show in the app. I had posted a question sometime ago but didn't get to try the proffered suggestions earlier as I stepped away from the app.  when I try to duplicate or create a new offering, and attach the newly created paywall to it, it still displays with errors.how do I detach the current V1 paywall from the offerings?​@guilherme 

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yanko-bdcae8New Member
asked in Dashboard & Tools
App with bundle id xxxxx.xxx.xxx was not found in the store.

Since I already have subscription products in App Store trying to use the feature “Import Products automatically” but all I get is an error message “App with bundle id xxxxx.xxx.xxx was not found in the store.”. The support seems busy based on their message so I decided to post here.  

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joan-cardona
RevenueCat Staff
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ahmetozkanioNew Member
asked in Dashboard & Tools
PaywallV2 Components Are Not Updating as Expected

While using RevenueCat’s PaywallView (PaywallV2), I’ve noticed that some UI customizations do not reflect on the live preview or actual device.For example: Changes to a text component (e.g., color, content) don’t persist or appear on screen. Similar issues occur with other component edits — it’s as if certain elements are locked or cached Any insights would be appreciated!

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alejandra-wetsch
RevenueCat Staff
Andy Dent
Andy DentHelper
asked in Dashboard & Tools
Paywall v1 converter to v2?

I have a moderately complex paywall with tabbed panel showing subs vs lifetime.Just to save my lazy ass some time, was looking to see if you have some kind of conversion option but I cannot see one. Is this likely to happen by September 2025?I’m concentrating on adding features and rolling out a Mac (SwiftUI) version, for which I have to code my own paywall anyway, so it’s not a priority. I’m pretty happy with the existing paywall.    

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Jens
RevenueCat Staff

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