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Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

131 Posts
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131 Posts

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FrancyNew Member

asked in Dashboard & Tools

Discrepancies between customers number in overview panel vs the one in customers panel

In the overview panel I see a number of customer ( 398) that does not correspond to the one reported in panel customers (9) . Why there is such a difference? Thanks in advance to anyone that could provide support

3 days ago

AdamNew Member

asked in Dashboard & Tools

RENEWAL webhooks sent every 5 minutes and automatically cancel

Hello and thanks for providing any insight. I am trying to setup a webhooks to my AWS dynamodb to store all events so I can keep them as a backup. I noticed that after resubscribing, multiple of the same webhook is being sent. The only thing that changes is the transaction_id. So in this case, I keep getting the same type “RENEWAL” webhooks every 5 or so minutes. Most recently I counted 7 webhooks including the last one which was type “CANCELLATION” before they stopped. Is there anything I missed? Is it because it is in a Sandbox environment that I get multiple renewal actions from Apple? All webhooks are getting the correct response code 200 and there is a green check mark next to them.

3 days ago

ParkNew Member

asked in Dashboard & Tools

Is there a way to know the revenue by market?

Hello,I would like to know how many in-app purchases have occurred on each Android and iOS markets.Is there a way in RevenueCat?

3 days ago

Prabhat RanjanNew Member

asked in Dashboard & Tools

Same app used for different users

Steps:User A logged in with App User Id A. User A make purchase and a transaction created against user Id A on revenue cat. User A logged out from the app. User B logged in to the same app with the User Id B. User B make purchase and a transaction created against user Id B, But User A’s transaction app user Id updated to B.My issue is I want both the transactions with separate App User Id and to updated with latest one.Where and What I am missing here? Is there any configuration I need to do?

4 days ago

KevinNew Member

asked in Dashboard & Tools

Number of renewals for Yearly plan happening each month

Hello, I’m trying to see the number of renewals for our Yearly plan happening each month but can't find this in the Charts section. When I look at our Yearly renewal revenue in a given month and divide it by the Yearly renewals in that month from the Subscription Retention chart, I see a subscription price that is much higher what it should be. This suggests that there are Yearly renewals happening each month that are not contained within the Subscription Retention chart. My guess is these are upgrades from our monthly plan or other non-standard renewals? Is it possible to see the all Yearly renewals happening each month in RevenueCat? Thanks!

5 days ago

8devsNew Member

asked in Dashboard & Tools

How can I use filters for users with offer codes used in the In-App Purchases?

Hello Revenue-Cat Community, I’m looking to solve the following challenge:We created several different Offer-Codes for our In-App Purchases, which are used for different Sales Chanels, for ex. Influencers or Websites, etc. That is working great.How can I filter my Charts in Revenue Cat to see which OfferCode is used?I’m seeing the OfferCode used for the sale when tapping on the Transaction, but I can't find a way to filter for specific offer codes. Do you have any suggestion for that challenge?

5 days ago

2StableNew Member

posted in Dashboard & Tools

Is there a way to change the Overview Dashboard?

Hi,Is there a way to change the Overview to be more informative? I would prefer this one: instead of:

9 days ago

David ENew Member

asked in Dashboard & Tools

Olle LindNew Member

asked in Dashboard & Tools

MRR calculation with promotional offer

Hi, I’m wondering how my app's MRR is affected by purchases made using an iOS promotional offer.I have a subscription that I sell discounted for $17, which after one year renews into a $35 subscription.During the first year of the subscription - is my MRR increased with the subscription's full price ($35/12), or by the discounted amount ($17/12)?Is there any view where I can visualize (prove) how the MRR is increased from a purchase?

15 days ago

QQQNew Member

asked in Dashboard & Tools

Eevenuecat dashboard timezone

Hi, how to align the dashboard timezone to my timezone? Thank you.

24 days ago

Matt HammersleyNew Member

asked in Dashboard & Tools

Churn greater then 100%

Why might I be seeing churn greater than 100% when I look at annual churn?

25 days ago

Tobin HarrisMember

asked in Dashboard & Tools

View revenue forecast based on active trials?

Hi thereI can see charts for our Active Trials and would like to see a future projected revenue forecast based on when those trials are due to convert.Even better if it accounts for our trial conversion rate based on product, but no problem if I need to guesstimate that myself.How might I do this?Tobin

27 days ago

Will NNew Member

asked in Dashboard & Tools

Why is the app_user_id column blank for the majority of users in my exported customer list?

I am trying to export a list of all customers with an promotional purchase however most (over half) of the users that are export do not have the app_user_id column set.I know for a fact that all these users have an app_user_id as this is used to grant their promotions. It also looks fine for the sample of most recently active users that display in the customer list on the website as they all display their app_user_id under the customers column.I have compared the list of most recently active from the website to what was exported and there are ids on the website that don’t appear in the export.Can anyone provide insight into why this columnmight not be populated for majority of my users on the customer list export? Any help is very much appreciated.

29 days ago

IvaNew Member

asked in Dashboard & Tools

How to report on crossgrading?

Hello,How can I report on % of users crossgrading?For context we have a product that has a monthly, quarterly and an annual subscription. I can report on monthly churn, but what I am not sure about is how to calculate how many of those monthly users have not really churned but moved to a a quarterly or annual subscription. Thank you!!!

29 days ago

Saagar BainsNew Member

asked in Dashboard & Tools

Price in purchased currency

Hi, When filtering in the customer view, can we please add a filter for price in purchased currency. We’re trying to identify customers who have redeemed a promotional offer, and are currently using a range on total spent. This leads to lots of false positives in our reporting. Additionally if this field could also be sent as part of the Amplitude integration that would be super helpful for our reporting. Thanks

1 month ago

RitvikNew Member

asked in Dashboard & Tools

MRR Movement - Question about Churned MRR

These questions are about how churned MRR is calculated in the MRR Movement charts. QUESTION 1 - Billing Retry and Grace PeriodsHow are users who go into billing retry/grace periods categorized during the billing retry and grace periods? Are they placed into the churned MRR bucket, and then back into new MRR when and if their subscription is recovered?Or are they only placed into the churned MRR bucket when the subscription actually cancelled?QUESTION 2 - Reactivation after expirationIf a user’s subscription expires and they then joins again later, is this this considered New MRR?

1 month ago

TristanHelper

asked in Dashboard & Tools

Do Experiments include Lifetime products value in their LTV calculations?

If running an experiment between two offerings – each containing a subscription product and a lifetime subscription product – do the results of the experiment consider the value of the lifetime product in the calculation of LTV?I see no mention of lifetime product metrics in the table of data and so it’s unclear to me if Lifetime products are factored in to the LTV equation. Therefore, it’s difficult to know if the results of the experiment consider any uptake in sales of a Lifetime product.

1 month ago

Jon PassNew Member

asked in Dashboard & Tools

Reporting on offerings

Hi i am looking for some help with a few questions. The first is that we will be using offerings to manage discount codes across iOS and Android and then tracking the use of those codes throughout the user lifecycle. I have two main questionsAre we able to export the data broken down by offering (I have had a look at the reports and can see that I can segment by offering but as we don’t have any data in there yet i cant see if that data would then be segmented when exported to CSV?? What happens if I remove an offering? I would like to be able to remove an offering so that it doesn’t get returned in the future to the app (and therefore isn’t a valid code) but then also still be able to report on users that are a part of that offering? is this possible? Regards Jon

1 month ago

Adir KolMember

asked in Dashboard & Tools

How is MRR calculated using Upfront product?

How MRR is calculated for Upfront based products?For example, I have a product (iOS) of 1 month upfront for $1 and then after the first month $49.99 yearly. Just want to make sure I have the right insights on dashboard.

1 month ago

KristenMember

asked in Dashboard & Tools

No Data Displaying In Charts on Sandbox

Hello,We have not launched/ pushed to production yet, but I had regarding the Charts. We are not seeing any data come through at all from our testing, is this normal in the Sandbox environment? We do see some data come through on the Overview, just nothing in charts. Any ideas?

1 month ago

FewlapsNew Member

posted in Dashboard & Tools

It would be great to be able to search customers by name instead of by email

In the backoffice, it’s nice to be able to look for customers for UserID and email, but as the official documetnation says that the UserID shouldn’t be something easy to guess because security reasons, being able to look for customers by display name would be handy.Right now, we have to look for the user name in our own database, find the email, and then look for the customer by email in your database. But you already have a displayName value for it. Make it searchable please.

1 month ago

Kivanc TanrikuluHelper

asked in Dashboard & Tools

MRR Movement chart date range problem

Hi there!The date range selection in the MRR movement chart does not seem to work correctly. Even if I select all times, the data of the last month is displayed.Am I doing something wrong? :)

1 month ago

Felix BHelper

asked in Dashboard & Tools

2 active subscriptions if subscription was transfered from one user to another

Hei there.I am a bit confused by the number of active subscriptions in the dashboard.There are currently 7 active subscribers, but the dashboard shows 8.It seams that this is because one of the subscribers got their subscription transfered from another subscriber.(Probably because the user logged out from his account and restored the subscription anonimously)I would expect that there are currently only 7 active subscriptions, and not 8, as the subscription was transfered from one user to another.Is this just a bug in the dashboard or are there now really 8 active subscriptions or am I just misunderstanding something? Note: What I am actually trying to do is to refund everybody that purchased the subscription as we are still in a beta test and those user accidentally did the subscription. I was able to refund 7 users, but the dashboard shows that there are 8 active subscription. Thats why I am confused… Thanks,Felix

2 months ago

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