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Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 374 Posts
  • 828 Replies

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374 Posts
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IvaNew Member
asked in Dashboard & Tools
How to report on crossgrading?

Hello, How can I report on % of users crossgrading? For context we have a product that has a monthly, quarterly and an annual subscription. I can report on monthly churn, but what I am not sure about is how to calculate how many of those monthly users have not really churned but moved to a a quarterly or annual subscription. Thank you!!!

1164
kaitlin
RevenueCat Staff
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EdTechyNew Member
asked in Dashboard & Tools
"older" button on https://app.revenuecat.com/activity takes me to Overview?

Hello! Since a couple of days, the very useful bhttps://app.revenuecat.com/activity screen I could always use to see a few screens worth of transactions doesn’t work anymore?I can get it do display, but if I click on “older” to see the previous pages, the URL changes to what it should be (i.e. /activity+timestamp) but then it goes back to /overview? I’ve tried a couple of different browsers but no luck...

383
antonio
RevenueCat Staff
J
Jump_JayNew Member
asked in Dashboard & Tools
Need a little help. Credentials need attention

I have no idea where to go or what I’m even really looking at? Thanks for your help in advance.

211
H
RevenueCat Staff
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Sebastien LaurentNew Member
asked in Dashboard & Tools
Increasing proportion of "new customer" without attributed platform

Hey, my app is available only on iOS and android. I’m using unity SDK. Since a few days now, I have a increasing number of users (up to 30% some days and some of them are paying users) that are flagged “other” when looking at the new customer chart in the revenue cat dashboard when segmented by “platform”. When looking at some these users data, they seem to be actually using an iOS or android device. This absence of attributed platform is also seen in the extracts. Not sure why this is happening more and more these days.

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tech-user-72cc58New Member
asked in Dashboard & Tools
Unable to onboard new iOS app, "Invalid authorization token." error code 7224

Hello there, I’m attempting to set up a new RevenueCat account, and am unable to get past step 7/8 of the onboarding phase for an existing iOS app with existing consumable IAP and subscription products. After creating my App Store Connect API Team Key (w/ App Manager permissions) and IAP keys, I’m able to upload both of those to the onboarding flow. RevenueCat appears to be able to import my existing products into Step 7 of 8, “Define your products”, where I see my existing products accurately listed. However, when I attempt to advance to the next step of onboarding, I see a “Invalid authorization token.” error at the top of the page. This appears to be coming from the following URL: https://api.revenuecat.com/internal/v1/developers/me/onboarding/projects/{project_id}/apps/{app_id}/setup Which returns: { "code": 7224, "message": "Invalid authorization token."} I have attempted this on multiple browsers (Chrome and Safari) on MacOS, no extensions, and have regenerated keys to no avail.

881
G
RevenueCat Staff
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SilverthorneNew Member
asked in Dashboard & Tools
Could not fetched from App Store Connect

I'm not sure what to do with this point. When I look at the configuration of my apps, they all have Store Status OK with a green dot. I have set both the APIkey and the entitlementsID in the app and I know they are correct. Running on iOS. I'm testing with an app that I've had on the App Store for quite awhile so I'm sure it's in-app purchase is set up correctly. I've got the P8 key file from App Store Connect set up. I'm still getting this message when I try and run the MagicwWeather app to test. ERROR: 😿‼️ There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty

1595
joan-cardona
RevenueCat Staff
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BárbaraNew Member
asked in Dashboard & Tools
Identifying Real Retention After a Promotional Offer in RevenueCat

Hi everyone, We ran a promotion offering fixed-term subscription plans (4, 3, and 2 months). After the promo period ended, RevenueCat reports 100% churn, but we know some users continued as regular monthly subscribers—meaning they changed offer categories. What’s the best way to accurately track real churn and retention for this type of transition? Currently, we’re manually filtering customer lists by status, latest store, and latest offer, but is there a more direct way to analyze this in the charts? Appreciate any insights! Thanks!

110
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vinhNew Member
asked in Dashboard & Tools
Prediction Explorer: Realized revenue for ARR products

Let’s say 1000 users start in November 2024 and 15 of them purchased an annual subscription at $50. Will the reported realized revenue for Month 0 (completed beginning of December) be 15*$50 = $750 or are annual subscriptions prorated and I would be getting $62.50 reported as realized revenue on Month 0?

751
kaitlin
RevenueCat Staff
R
richard-yao-donkor-osah-76c000New Member
asked in Dashboard & Tools
Play Store Financial Reports Bucket ID

am new to revenue cat. am supposed to add play store financial report bucket id. i went to play to get it as described in the documentations but there is no transaction so i can’t the id. what do i do to get the id?

571
H
RevenueCat Staff
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SilverthorneNew Member
asked in Dashboard & Tools
Deleted app is still there

I deleted an app because I had the wrong Identifier. I think I must have left the entitlement and the offering attached because when I go to offerings and look at the packages attached, it’s still there, kind of. It shows up in the list but it’s greyed out and not selectable. I think that somebody at the system level of RevenueCat needs to look at this.

132
joan-cardona
RevenueCat Staff
Paul Finlay
Paul FinlayNew Member
posted in Dashboard & Tools
Up to date revenue for today

Adding a simple “revenue for today” stat would massively improve revenue cat. I am able to get up to date 28 day revenue, so I don’t see why up to date revenue for today cannot be there. This feature could be a very valuable metric to have for marketing, particularly when you are trying to drive a team around targets. This simple feature would increase the value I can get from revenue cat quite significantly, and it seems ti me it would be an easy to add feature! Most of the time, the “charts” feature is 6 hours out of date, but very often when it says that it can be more like 9-10 hours out of date.

161
wes_clark
RevenueCat Staff
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Nic DeaneHelper
asked in Dashboard & Tools
How to localize customer center cancellation offer button?

In the customer center cancellation option we offer a promotional offer as a winback after they select a feedback survey response. We have localized every string via Customer Center > Localization but can not work out how to localize the actual CTA button, it does not appear to have an option but I know it can be done as I have seen variations of it. Thanks so much :)

473
joan-cardona
RevenueCat Staff
R
rapbot38New Member
asked in Dashboard & Tools
Seeing a large amount of BILLING_ERROR or BILLING_ISSUE events

I’ve been seeing a ton of these events come through and they often lead to cancelation and lost revenue. How can I make sure this isn’t due to some misconfiguration in RC or Apple, or my code set up?

120018
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K
KimMember
posted in Dashboard & Tools
Feature Request - Prediction Explorer charts beyond 24 months

We have been using RevenueCat for close to 5 years now, so really would love to know what LTV/paying customer is over that period but the prediction explorer currently limited to 24 months of data.

71
wes_clark
RevenueCat Staff
A
andynadalNew Member
asked in Dashboard & Tools
MRR Keeps going down, despite increasing number of subscriptions

As we continue to promote and market our app, we’ve been seeing an increasing number of subscribers, yet the MRR seems to be going down slightly. Our churn rate is low, we’ve had days without any churn, and increasing subscriptions, yet MRR went down We have both monthly and annual offerings Our main market is not based in USD, are exchange rates taken into consideration at any point? We want to clarify this calculation so our marketing and growth team have better tools to make decisions.

81
wes_clark
RevenueCat Staff
P
philip-johnson-4e5f09Helper
asked in Dashboard & Tools
"Don't set emails as App User IDs"

So, I am following the recommendation to “Don’t set emails as App User IDs” in: https://www.revenuecat.com/docs/customers/identifying-customers#tips-for-setting-custom-app-user-ids and instead am setting the App User ID to their UID. But this means in my RevenueCat dashboard, the users are identified by strings like “McXAayHL1qVtFLSm74phQAqZNGx1”. Is there a way to follow your recommendation but still display users via their email in the dashboard?

594
joan-cardona
RevenueCat Staff
P
philip-johnson-4e5f09Helper
asked in Dashboard & Tools
Paywall template not saving. I think I've filled out all the fields!

I’ve seen several postings here saying that failure to save a paywall template is due to not filling out all the fields. I have checked and double checked and somehow cannot find the missing empty field that is apparently causing the dreaded yellow “There are validation errors that need to be fixed before submitting”. I attach screen shots of each section. What am I failing to see? Thanks so much.

764
joan-cardona
RevenueCat Staff
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nagramMember
asked in Dashboard & Tools
Active sub shown as expired?

User events in the dashboard Why is this user and one like it shown with status Expired in the Customers tab in Dashboard? I got a successful renewal event from the conversion, no expiration event was received nor sent according to logs, this is what the user history shows, yet I see these two with the status “expired” … ?

172
N
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stadium-290504New Member
asked in Dashboard & Tools
Not seeing transfer button on the dashboard

Went to transfer a subscription and I’m not seeing the button on the dashboard anymore. I checked some other customers and don’t see it there either. Did this get removed? Or is there something about this specific customer that might cause it to not show?

121
wes_clark
RevenueCat Staff
J
jeffsallthewaydownNew Member
asked in Dashboard & Tools
Backfill old in-app purchase history into RevenueCat

I have an Android app that I created years ago with a non-consumable one-time in-app purchase. In 2024 I converted it to start using RevenueCat. I realized I can see proceeds in the yearly charts for the years I didn’t have RevenueCat, which I assume are users who are still using it and re-established their purchase in the new version of the app. Is there a way to backfill all the missing data, even for those former users who haven’t yet opened the new app, such that the charts will be retroactively correct for revenue or proceeds would be accurate. Perhaps this is documented somewhere but my searches have come up empty.

650
J
K
KristenMember
asked in Dashboard & Tools
No Data Displaying In Charts on Sandbox

Hello, We have not launched/ pushed to production yet, but I had regarding the Charts. We are not seeing any data come through at all from our testing, is this normal in the Sandbox environment? We do see some data come through on the Overview, just nothing in charts. Any ideas?

1546
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A
avadh-05c5e8New Member
asked in Dashboard & Tools
Dashboard not showing some transaction

RevenueCat portal missing some transactions although transaction are completed and showing in play console.

111
wes_clark
RevenueCat Staff
claus-lysholm-a1b7f0
claus-lysholm-a1b7f0New Member
asked in Dashboard & Tools
Could not validate inappproducts and monetization API permissions

Permissions to call subscriptions API is checked as validated, but not the other two. I have gone over the configuration for the service account several times, following your documentation instructions, but never the less I’m stuck. I have also waited several days before refreshing the status again, but it’s the same. I simply don’t know what else to do know except reaching out to you. I’m creating an app for Android with package name biz.codepower.echonotes and RevenueCat App ID app4742cd71c6.

166710
C
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idan-gozlan-91a42aNew Member
asked in Dashboard & Tools
User's current subscription entitlement as customer attribution for Targeting

Hi, I have 2 packages to offer: Starter, Premium. I have multiple offering that I’d like to display, based on the user sub. Free User will get Offering A, which has Starter Plan or Premium Plan. Starter Users will get Offering B, which has Starter->Premium special offer. I have a few placements in my app, where I want to display the right offering based on the user’s current subscription, but I don’t see any attribute in the Targeting which I can relay on as user entitlement/subscription. What’s the best way to do it, if possible at all?

101
jeffrey_bunn
RevenueCat Staff
A
ali-wajdan-45dfbbNew Member
asked in Dashboard & Tools
How to change RevenueCat Dashboard Timezone from UTC to Local one?

Hi there, seems like the Payments that are made from the RevenueCat that are shown in the Dashboard are in the UTC timezone, which makes the whole process seemingly annoying as I’ve to check it each time. Is there any way in the account settings where I could change the timezone atleast during development purposes?

1271
joan-cardona
RevenueCat Staff

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