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Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

184 Posts
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184 Posts

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penlab_kumuNew Member

asked in Dashboard & Tools

Should In-App purchases be in an entitlement?

Our app implements renewable subscriptions for Monthly and Annual. We are also implementing a “Day Pass” where users can purchase this and have access to locked content for 24 hours. The user can repurchase after it expires. We manage the expiration on our own servers.I created the “Day Pass” products as in-app purchases and added them to their own entitlement in RevenueCat. After some thought, I think I shouldn’t have added them to an entitlement.What’s the recommended setup?

4 months ago

3DTOPONew Member

asked in Dashboard & Tools

Are promo code purchases displayed in dashboard?

My first app with subscriptions just went live!Are App Store purchases made with promo codes displayed in the RevenueCat dashboard?I see purchases for my new app, but I also sent out promo codes. When I click on the transaction details, it states that it is production environment and the takehome_percentage is 0.85.I do see a “offer_code” is null, but nothing else about if it is a promo code or not.If anyone could shed some light on the subject I would appreciate it.

5 months ago

Ian HayesNew Member

asked in Dashboard & Tools

testing Revenuecat without connecting to Playstore

It seems to me that the process of testing app integration with RevenueCat is unnecessarily complicated due to the underlying integration with Google Playstore et al. Have you thought about supporting a RevenueCat test mode that mocks the Playstore connection? That would at least allow me to test the app to RevenueCat links irrespective of what happens with Google Playstore.

5 months ago

Patrik SabolNew Member

asked in Dashboard & Tools

Grant promotional access

Hello guys, suddenly I cannot grant any promotional access, to be more specific, I cannot choose any entitlement, there is none, but was it available just one hour ago. Is there any limit or something? Cheers

5 months ago

Marc PalmerMember

asked in Dashboard & Tools

(I think it's possible 👉) Add support for detecting promo code purchases in App Store

Hey, I know it is “not possible to differentiate” between regular purchases and promo codes you give out for your app on the Apple App Store. I think there’s a way.This obviously only matters when your audience is small and/or your app is first released and you’re obsessing about your first 100 users, but I think it would help people who are starting out with RC to support this.I noticed on some transactions I can see in the history that they purchased and cancelled immediately. Like, 100% immediately and have the same `event_timestamp_ms`. This clearly indicates a promo code purchase as they do not renew. So surely these can be binned & flagged as promo code purchases when the purchase + unsubscribe happen within say 500ms of each other, and so filtered out from most of the reports? I’m sure it wouldn’t be perfect, but it’s got to be better than me having to go in and look at individual transactions or use App Store Connect to show only the true purchases. I’ll die of old aged bef

6 months ago

MiteshNew Member

asked in Dashboard & Tools

App User will get InAPp purchase status on downgrade to free plan and MTR limit exceed

Suppose I have Starter plan and My MTR more than $10k. For Purchase status I set key in customer entitlement using SDK. Now I downgrade my plan to free. In this case, My App user will get the InApp status in application using RevanueCat SDK?

6 months ago

rohovdmytroNew Member

asked in Dashboard & Tools

Revenue Report in Android in Regards to User Taxes

The revenue amount reported by RevenueCat did not equal the amount I expect, so I want to update my mental model. What am I missing? I’ve set the price to 24.99 USD. The Mr. Google set the price across the globe accordingly. The list price in Germany is 28.99 EUR including 19% VAT. So the price shown to user is 28.99 EUR. The 5.51 is deducted as a VAT. Then there was a purchase. List Price: OK Tax: 4.63… Weird, that it’s not 5.51 as stated about, but… Okay. Estimated Revenue: OK. This is how what I expect to get after setting the price to 24.99 USD and deducting 15% Google’s share. It’s not exactly 85%, and I guess that’s because of conversions from USD to EUR. Bacause this is fine: What looks really, really out of scope is this: I’m seeing a List Price with the User’s country tax. And the revenue which is reported by Revenue Cat for this transaction is this: 24.714 USD.(I’ve double checked the receipt id, it is the proper transaction). The questionsIs that the List Price I’m seeing i

6 months ago

Marc PalmerMember

asked in Dashboard & Tools

Why is the conversion to paying chart incorrect? Data lag/cohorts?

I’m testing my live purchases in the App Store before public announcement of the product. I’m probably misunderstanding but “Conversion to paying” chart shows zero conversion, even though I installed the app and paid for a real subscription myself yesterday. The subscription shows up correctly, but it shows zero conversions. Why?

6 months ago

JacquesNew Member

asked in Dashboard & Tools

renchapNew Member

asked in Dashboard & Tools

Is there an API to get dashboard statictics?

Hi, We have an internal statistics tools which collects various statistics each day, which are then used in various internal reports.I would like to add some data available in RC dashboard to those reports, for example the number of active subscription (ideally per app), and the MRR (ideally per app as well).Is it a way to easily get those informations from RevenueCat? I would probably use the API to get all subscriptions and compute those myself, but it would be much more efficient to use the data calculated by RC. Thanks,

7 months ago

Stephen kowalskiNew Member

asked in Dashboard & Tools

Cannt read dates from customer list .CSV export

I am unable to view dates when exporting the .CSV from customer lists. 1) .gz is a silly file type to use for compression 2)I have followed the directions in this for PC. I have tried the Excel import wizard. It works but dates are illegible. I have tried pasting from a text editor into both GooglSheets and Excel with the same issue. I am not an Excel nor Google sheets rookie by any means but this issue has stumped me. Extremely frustrated. .csv is an extremely simple format to use and export.

7 months ago

amsdamsgramActive Member

asked in Dashboard & Tools

New retention chart with user maturity

Hi, I just came across this article talking about the new segmentation support for the retention charts and also the consideration of user maturity now.I’m a little bit confused about the last point.From my understanding, it means that in the retention chart you don’t consider anymore that a user will renew until it has actually renewed, am I correct? When I look at a retention chart without any segment, it seems like you’re still considering that a user will renew unless it cancels its subscription:Retention chart for the last 90 daysOn the other hand, when I add a segment like country still for the last 90 days, I do only see the retention of the past 2 months, and no projection for the current month.Retention chart with a segment For me, the data dilemma you’re talking about in your article is occurring no matter if we add a segment or not. Would you have an explanation about these two different behaviors? Thank you,

7 months ago

UlyssesAlvesDedicated Member

posted in Dashboard & Tools

RevenueCat Dashboard not showing user attributes.

I would like to report a possible bug found on RevenueCat dashboard, like I wrote recently on another thread which is marked as resolved, even though the bug still persists:I am using this code to update user name and email, but the changes don’t show up on Customer Profile page for this user on RevenueCat dashboard.Purchases.setDisplayName(“John Doe”);Purchases.setEmail(“john@doe.com”); @goleary confirmed the bug also occurs in his project, and gave more information:Same here, I’m setting attributes via the REST API, and they show up when I hit the subscriber status endpoint, but they do not show up in the RevenueCat dashboard. Here’s a link to the other, related discussion:

7 months ago

Adam CooperNew Member

asked in Dashboard & Tools

How do I make a revenue export useful?

I’m exporting data to try and measure revenue performance of ASA campaigns to work out overall ROAS but the revenue export is unusable and just shows my ad groups as 357 columns. These can’t be added to a pivot table and can’t be aggregated without manually going through and manipulating the data.Is there a way to export only totals, or export it in a usable format, or does anyone have a ‘fix’ to allow the data to be used in Excel please?Ideally we’d have campaign/ad group name as column A, revenue total(s) as column B/C/D. This would allow us to easily aggregate the data, instead of having separate revenue columns for every single ad group or campaign.Thanks in advance!

7 months ago

ICaughtUNew Member

asked in Dashboard & Tools

Webhook problem

Hi everyone,I create a Webhook URL but when I try to receive real events but I don't see them in the “Webhook Events” list - is empty and also in my web hook server I didn't receive anything, but in “Recent Transactions” I see it why? “Refresh” - don't do anything.

7 months ago

mr.johnNew Member

asked in Dashboard & Tools

How to add 2 annual products to Annual package in an offering?

Maybe I didn’t fully understand the purpose of packages in offerings. I would like to have one offering, with 1 package, which contains 2 different products. Both should have annual renewal, but are linked to different entitlements, since one gives full access, and one only reduced (read-only). How to do this? When I try to add a second product, the first one is replaced.Do I have to create 2 offerings? I cannot have another package with “Annual” identifier...

7 months ago

MaruMember

asked in Dashboard & Tools

How to remove entitlement when lifetime purchase is refunded?

Your documentation has the following paragraph:If you wanted to add a 'Lifetime Unlock' purchase option to your app, it is recommended to create a new non-consumable IAP, add the product to your offering, and add the product to your entitlement. This works well in many contexts, such as alongside other subscription packages, or just as a standalone package in your offering. We noticed that this scenario breaks when a user requests a refund for this IAP, as RevenueCat treats the Entitlement as unlocked forever.It would be great when there was an option in the dashboard to at least manually remove an Entitlement (maybe I have missed it?)

7 months ago

Armando JimenezMember

asked in Dashboard & Tools

Double "New Customers" since July 15

Hi, I released a new version of my apps on July 14. Since July 15, RC is reporting double the new users (500 - 600), but the play console and apple connect is showing the same average users I get this days (200 - 300), I don’t know from where is RC reporting double. I did not change anything in my app logic or upgraded the sdk.

8 months ago

Matthieu RouifNew Member

asked in Dashboard & Tools

Retention Charts

Hello,I am using “active subscriptions” segmented by the first purchase month to look at blended retention (all product duration). I find it very convenient. What I realized recently is that if you compare:yearly retention chart active subscription chart filtered yearly and segmented by first purchase monthYou get a different result. In particular, the yearly retention chart initial value for a cohort is around 10% higher than the active subscription chart initial value. I am trying to understand why.

8 months ago

TimurNew Member

asked in Dashboard & Tools

Admin Panel doesn't show more than a 1000 products

When we open Products page app.revenuecat.com/projects/PROJECT_ID/products, it only reveals the first 1000 products.On this page this call to internal API happens api.revenuecat.com/internal/v1/developers/me/projects/PROJECT_ID/products. Seems like there is a limit (1000). In our case we have more than 1000 products across many of our apps (76) inside one project. Any suggestions on what we could do with this? Maybe there is a way to paginate the results of this API call?

8 months ago

tokoNew Member

asked in Dashboard & Tools

Best way to see new paying customers in a given time period?

I'd like to track the number of new paying customers we get each month (to calculate CAC). I’ve found two ways to do this, but am seeing large discrepancies between the two. Can someone help me understand the discrepancy, and recommend the best way to get this number?Here is what I’ve been looking at:Active Subscriptions Movement chart - # of “New Actives” for a given month. Customers list - filtered down (e.g. for May, first purchase date >= 2022-05-01, first purchase date < 2022-06-01, total spent > $0) I’m seeing a discrepancy of 13% for May, and 50% for June (numbers are in the low hundreds). My first guess is data lag. This comment suggests that the Customer list can take 2 hours to refresh, but that wouldn’t explain the magnitude of the difference.is there something I’m missing in terms of the definitions for “active subscriptions” and “first purchase date”?From the “Active Subscriptions” chart info on hover:Active Subscriptions shows the number of unexpired, paid subsc

8 months ago

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