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  • Should I post here or contact RevenueCat Support?

    Article by
    cody
    cody

  • What should I include when asking a question?

    Article by
    cody
    cody
2087 Posts
cody
RevenueCat Staff
codyRevenueCat Staff
posted in SDKs
iOS 'Receipt is invalid' Megathread

If you’re here, it’s probably because you’ve encountered an active issue related to Apple’s receipt verification. RevenueCat relies upon Apple’s `verifyReceipt` endpoint which is currently facing an outage: https://developer.apple.com/system-status/ This seems to be affecting sandbox and TestFlight purchases only at this time, although Apple’s status page doesn’t mention it explicitly. Encountering this issue? Post below ⬇️ RevenueCat isn’t able to resolve this at this time from our end, but it may help bring awareness and ease to other developers facing the same issue. Update 2/8/23 19:20 UTC: Customers (and me 😃) reporting things are working as expected again - post below if you’re still having trouble, seems like a slow rollout of a fix from Apple. Update 2/8/23 17:40 UTC: Apple’s reporting the issue is fixed, but we’re still encountering errors. Will provide another update as soon as possible.

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RevenueCat Staff
Andy
RevenueCat Staff
AndyRevenueCat Staff
posted in SDKs
React-Native / Expo Go: How to solve `TypeError: null is not an object (evaluating 'RNPurchases.setupPurchases')`

Expo Go doesn’t build native modules, so you may run into this error while trying to run your app with react-native-purchases in Expo Go. In order to use RevenueCat with Expo, you will have to create Development Builds, which can be done either by using EAS, or by making builds that are compatible with Xcode and Android Studio. There are detailed instructions for doing either one in this page: https://docs.expo.dev/development/build/ Easiest way to be able to debug is to just run either of the following: npx expo run:android -d npx expo run:ios -d We also have a blog post that goes step-by-step into how to make an app with Expo and RevenueCat using EAS: https://www.revenuecat.com/blog/in-app-puchase-expo-managed-workflow/ Let us know if you run into any issues!

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Andy
RevenueCat Staff
AndyRevenueCat Staff
posted in SDKs
Help wanted: StoreKit 2 beta testing

Hi! 👋🏻 We’re in the final stages of our testing of some StoreKit 2 features before fully calling it ready for production, and we’d love your help! Context: Starting with v4.0.0, our SDK already uses StoreKit 2 by default on compatible devices for some features where the StoreKit 1 functionality was problematic, buggy or unreliable, and StoreKit 2 is essentially guaranteed to be an improvement (like checkTrialOrIntroDiscountEligibility) . For devices that aren’t compatible with StoreKit 2, it defaults to a StoreKit 1 implementation. However, we haven’t enabled StoreKit 2 by default for making actual purchases. We’ve tested it extensively in Sandbox and StoreKit Test (see our blog post on how we test our SDKs) but we need to see how well StoreKit2 behaves in production before calling it ready. How to help: Our SDK includes an optional flag in the configure method, called useStoreKit2IfAvailable . In order to help, all you need to do is to set that flag to true! With this flag set, the

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Andy
RevenueCat Staff
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azertyNew Member
asked in SDKs
Help Needed: The device or user is not allowed to make the purchase.

I understand that this same question has been asked and answered many time and I want to assure you that having battled with this for over a month now, I have read all the other posts but nothing works. I asked a friend to try subscribing and it worked but for whatever reason, not a single user has been able to subscribe to my app for over 2 months now. I don’t beleive this is parental control because the age limit of my app is just 4 and the error is coming from users all around the world. For added context, I started experiencing this shortly after introducing a weekly subscription plan and upgrading react native to 0.78, and integrating a ota-update package that lets me push updates without going through the review pipeline (I am not pushing any changes that go against Play Policies. Just minor changes). It’s been months now with zero successful subscriptions. I haven’t also had any new subscribers from ios in all this time but I haven’t seen attempts from ios users. For some reason

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andrei-vazhenov-d85b38New Member
asked in SDKs
Paywall doesn't work

Hi! I created a custom paywall, published it, but the correct version is displayed only if the English localization is installed, in other languages ​​the default paywall is displayed There is localization in the application, I also added localization in the paywall constructor The problem appeared today, before that everything worked correctly

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BenoitDuvivierNew Member
asked in SDKs
Subscription product change issue

Hi community, I’m stuck with the subscription product change before expiration. How to implement it in my android app (preferably in java)? All other operations are well executed through the paywall, except the product change. Unfortunately, it charges the new chosen plan at full price (instead a calculated pro rata up to the expiration date) and does not cancel the prior one. I asked to chatGPT, but there were a lot of issues with their suggested codes. I gave up with AI after more than 6 hours trying their codes. Each of their corrections generate new issues. Is there someone here who can help me? Ben

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a-57e36bNew Member
asked in SDKs
ios SDK onPurchaseCompleted not getting called

I have two views in my app: HomeView and ResultsView.Both of them have a navigation bar button which opens Paywall using fullscreencover. Paywall uses RevenueCat PaywallFooter. Now when purchasing from HomeView onPurchaseCompleted is called, however when we purchase via ResultsView onPurchaseCompleted is never called even though purchase goes through. Im guessing it has something to do with the fact that ResultsView is further down the Navigation Stack. But its super odd.

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DankLSSNew Member
asked in SDKs
Paywall v2 with more than one Purchase Button

I recently realized I can use paywalls for consumables, the token packs in my game, which is great. But I can’t get the ideal config I’d like. My current home grown store has a buy button for each pack which I find more intuitive in this case than selecting a pack and one buy button for the whole group. I think that works great for subscriptions/lifetime where you just want one option, they all do the same thing, it’s just the terms that are different. In my paywall you can hit the buy button next to each pack or tap on the packs image (which would also be nice but would be fine if I couldn’t do that). As far as I can tell this isn’t possible but just making sure. If not would be great to have this. Attached is a screen of what my home grown paywall looks like. Additionally I have a badge showing % off compared to the base pack, I haven’t tried to generate that with the current tools, I’m not sure if it’s possible.. of course I can bake it into the images but ideally it’s dynamic as I

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umesh-shrestha-e90350New Member
asked in SDKs
Add an offer to an already existing user subscription [Android]

Similar post https://stackoverflow.com/questions/72245004/add-an-offer-to-an-already-existing-user-subscription-in-my-android-app-google We offer a monthly subscription and want to incentivize users who attempt to cancel by presenting them with a discounted renewal of the same plan. We use a developer-determined offer for the same monthly subscription, applying it to replace their existing subscription. And trying to apply offer like this. /// switch subscription Future<CustomerInfo> switchToOffer(SubscriptionOption option, String oldProductIdentifier) async { return Purchases.purchaseSubscriptionOption( option, googleProductChangeInfo: GoogleProductChangeInfo( oldProductIdentifier, prorationMode: GoogleProrationMode.deferred, ), ); } While attempting this switch, the store returns an error: “Something went wrong on our end. Please try again” I am trying to figure out whether this approach is even possible, and—if it is—what we might be doing incorrectly.

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joan-cardona
RevenueCat Staff
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xxxRichardxxxNew Member
asked in SDKs
Paywall Experiments with Paywall v2 not working in RN

Hello everyone, We recently launched a new paywall experiment designed to display our updated v2 paywalls. However, a subset of users were shown the legacy v1 paywall—which still advertises a trial we’ve discontinued—and were subsequently billed during what should have been their free trial. In an effort to stem support ticket volume amid our active marketing campaign, we removed the v1 paywall entirely. Now, we’re seeing users presented with a paywall configuration that doesn’t even exist in our dashboard (see attached image). Has anyone encountered this behavior on React Native with RevenueCat’s new v2 paywalls? We’d greatly appreciate any insights or urgent fixes, as this issue is impacting our current marketing efforts. We’re on: expo 52.0.36 react-native-purchases 8.9.1 react-native-purchases-ui 8.9.1 react-native 0.76.7 const handlePurchaseStarted = useCallback(({ packageBeingPurchased }: { packageBeingPurchased: PurchasesPackage }) => { posthog.capture("onboarding_paywall_purcha

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Jens
RevenueCat Staff
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Siampatowary121New Member
asked in SDKs
Email bypass

ssss

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MichaelPNew Member
posted in SDKs
I am seeing an increase in people being prompted to purchase after they have already subscribed

I am using the following code in RN to determine if a user is subscribed: const customerInfo = await Purchases.getCustomerInfo(); const isActive = Object.entries(customerInfo.entitlements.active).length > 0; I have received multiple emails recently about people saying they are subscribed but being prompted to subscribe again. No code has changed in this regard. I’ve received emails from iOS and Android users. Is there a better check or a bug in the SDK? The above code is run when the app boots and sets a global session state. It seems to have worked well for a year+.

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theJPNew Member
asked in SDKs
Capacitor SDK and Paywalls v2

Hi, are there any plans to make the Paywalls v2 feature available with the Capacitor SDK? Would be really nice if it was :) Thanks!

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kauan-cb3603New Member
posted in SDKs
Apple receipt generation in paywallscreen

Hello, I need help. My paywallscreen does not generate the Apple Store Connect purchase receipt in the Testflight environment and it is hindering the approval of my application on Apple. I thought it would be because the signature was in review status, but Apple support informed that the status is only approved when the application has the approved binary following the guidelines. However, our binary will never be approved because it does not generate the Revenue Cat receipt. What can we do? I need urgent support because I am thinking of removing the Revenue Cat implementation to resolve this error as soon as possible. And the following error appears: 'Unable to complete the purchase. Product ID not mapped'

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eldar-prylutskyiNew Member
asked in SDKs
RevenueCat hangs when trying to present Paywall on iOS

The last thing that I see in logs from RevenueCat is:`CustomerInfo cache is stale, updating from network in foreground.`Full log attached. SDK version: 5.21.0 (iOS) purchases_flutter: ^8.7.3purchases_ui_flutter: ^8.7.3 iOS version 18.4.1, not simulator. Not reproducible on all devices only on some. No code was changed, old version of the app stopped working but worked previously. This line `await RevenueCatUI.presentPaywallIfNeeded(value.entitlementId);` never finished. Waited 5+ minutes. No timeouts or other errors.

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abdurrahim-10cd7aNew Member
asked in SDKs
TypeError: Cannot read property 'setupPurchases' of null

Error Description:TypeError: Cannot read property 'setupPurchases' of null Environment Details: - Platform: React Native (Expo)- react-native-purchases version: 8.9.4- React Native version: 0.76.9- Expo version: ~52.0.42- OS: Android- Build type: Development Error Context: - Error occurs during RevenueCat SDK initialization- Android Manifest includes the billing permission (com.android.vending.BILLING)- Using Expo managed workflow with dev client (expo-dev-client ~5.0.19) Steps to Reproduce: 1. Initialize RevenueCat SDK in app startup2. Error occurs immediately during the Purchases.configure() call3. The native module appears to be null when the app tries to access it Additional Information:- The app is using Expo Router for navigation- RevenueCat configuration is attempted in the app root component- Billing permission is correctly declared in AndroidManifest.xml- Project is using the latest stable version of react-native-purchases Attempted Solutions: 1. Verified billing permission in

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adithyaNew Member
asked in SDKs
Weird in-app purchase issue. Will there be delay before we see sale data?

So it has been a couple of days since I launched an app and today I got a chance to get my friend to try it out. He even purchased it as it was solving his problem. Then I checked both AppStore Connect Analytics as well as Sales Reports, even the Revenuecat Dashboard - none of these show the actual purchase. Is this info realtime or does it take time to reflect? And just to be sure, I checked with him he mentioned the pro features are unlocked as well which means the purchase has gone through.

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SyitNew Member
posted in SDKs
Transfer webhook event handling

Dear RevenueCat Support, I'm encountering an issue where RevenueCat is automatically transferring entitlements between users, and I'd like to understand how to disable this behaviour. Preventing Entitlement Transfers In my use case, each user should retain their own subscription entitlements without automatic transfers happening when a subscription is detected on another App User ID (possibly due to device sharing or restored purchases). Is there a way to completely block entitlement transfers? I looked through the dashboard and documentation but couldn’t find a setting to control this. Is this something configurable per app or only through SDK behavior?

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SyitNew Member
posted in SDKs
Transfer back handling via API

Manually Transferring Entitlements There are scenarios where I want to manually transfer entitlements from one user to another (e.g., merging accounts or correcting mistaken user assignments). I couldn’t find any API to transfer an entitlement from user_a to user_b. Is there any API or other way using which i can intentionally transfer entitlement ??

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cube20ever20Dedicated Member
asked in SDKs
Discrepancy between webhook and dashboard events

Hi, I wanted to go through an example and understand the current state of a subscriber. The dashboard has “Subscription expired 11 days ago” and my database still has the user marked with the subscription as active and entitled.The way I manage the user database record with entitlements is only via webhooks (I listen to them and grand and remove entitlements accordingly). I think I have some logic issues since in this example the record is not in sync. Example is for user ID: eL9WN4QjQpZgB36ZCPnGhuIC2cq1 Customer History in the RC dashboard has these as last few events: My database has these records (event is central USA time): as you can see, the last events are a RENEWAL and then a CANCELLAION after 3 days (which is what my configured grace period is). I did not receive any “conclusion” event for this user. No BILLING_ISSUE, no EXPIRATION nothing like that. As you can see EXPIRATION came first and that is when I removed their entitlements. But then a RENEWAL came 8 days later so I ad

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aryan-chaurasia-b7d3eeNew Member
asked in SDKs
Electron SDK request.

Hi team is there any plan for releasing a sdk for electron in future? I know flutter does it however flutter team don’t focus much on macOS and web in general.It would be great if there is an electron sdk. Lot of popular apps are electron based.

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joan-cardona
RevenueCat Staff
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Mulder00New Member
asked in SDKs
Sandbox subscription cancellations for Google not showing

I’m busy testing my app and subscriptions are happily going to RevenueCat dashboard, no issue there. When I trigger a cancellation for the subscription from Google Pay, I see it going to the pub/sub without a problem, I see that in my setup screen, the pub/sub shows the time the cancellation went through ( Google Developer Notifications Topic ID Last received 2025-04-16 at 04:30 PM UTC) - yet, it doesn’t actually cancel from the dashboard or update in the SDK. Since subscriptions end after 30 minutes, there’s no way to test the “your subscription won’t renew functionality”. I’m fairly confident it generally works, but I’m worried that Google might reject it as they will be cancelling a subscription, but my app will happily show that it will renew. Am I missing something? (I’m yet to figure this out fully for Apple as I had a whole different nightmare with them). EDIT: Immediately after writing this, I decided to just go for it and send it for approval and saw the cancellation came thro

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cody
RevenueCat Staff
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locusMember
asked in SDKs
Offerings not loading on iOS 18.4 — works fine on older versions

I'm running into an issue where offerings are not loading only on iOS 18.4. All of my apps that use RevenueCat have been working fine for months, and they still work perfectly on iOS 18.2, and earlier versions. This is happening in all of my apps and I haven’t changed anything recently. I’ve gone through everything mentioned in this article multiple times to make sure my setup is correct. I’ve tested this on both a real device (using a sandbox account) and the simulator The issue is the same on both. I even created a brand new product just for testing, added it to App Store Connect and RevenueCat, but it still didn’t work. I’m not using a StoreKit configuration file. The SDK version is 5.20.2. Here is my debug log, with identifiers anonymized: DEBUG: ℹ️ Configuring SDK using RevenueCat's UserDefaults suite.DEBUG: 👤 Identifying App User IDDEBUG: ℹ️ Debug logging enabledDEBUG: ℹ️ SDK Version - 5.20.2DEBUG: ℹ️ Bundle ID - com.example.MyAppDEBUG: ℹ️ System Version - Version 18.4 (Build 22

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leon-hellqvistNew Member
asked in SDKs
Space above image at the top of paywall

Hi! I am using the new Paywall V2 with Flutter and on Android the image at the top of my paywall is not at the top of the screen. There is a space above the image that is as large as the notification bar, almost as if it was wrapped with a SafeArea but also had a offset of notification bar height. I use RevenueCatUI.presentPaywallIfNeeded(). I have set the background color of the paywall to red for these images to be as clear as possible. How it looks from Paywall editor The components How it looks on Android Edit: I have now also tried with text at the top, and that works with no problems. The editor updates the view so that the text is above the image. On the Android device the text appears on the red part and the image is not moved down any further (maybe some pixels)

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joan-cardona
RevenueCat Staff
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bruce_wayneNew Member
asked in SDKs
Does addCustomerInfoUpdatingListener support webbilling？

I'm using React Native to build an Android APK. Since I'm using addCustomerInfoUpdatingListener during app initialization, and within the app, I open WebBrowser to access Web Paywall Links (low code) for payment, will the CustomerInfo be updated after the payment is successful and the WebBrowser is closed? Because if I were to monitor CustomerInfo information

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RevenueCat Staff

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