Unanswered questions

Hello RC team,I have a question regarding the format for App User ID. From my understanding, the default app user id is prefixed with $RCAnonymousID However, on from my webhook log, I am seeing this value where the id is base64. This makes my backend code not working because this value doesn’t exist in my database and I am only using UUID v4 as the id.app_user_id :"na68yjrqU3LzQbk6h4Cwchw8l4pgILy5id9LAAGCaW4="aliases: ["na68yjrqU3LzQbk6h4Cwchw8l4pgILy5id9LAAGCaW4="]original_app_user_id: "na68yjrqU3LzQbk6h4Cwchw8l4pgILy5id9LAAGCaW4=" My dart code looks something like this.configuration.appUserID = appUserId;await Purchases.configure(configuration);From RC dashboard, I can identify the correct customer after user provided their email address and I have to transfer the entitlement to the correct customer if this issue happen.This issue happened once in a while and has happened for a few months. So far, only happened on Play Store purchases. Is there any docs talking about this base64 id?T

Hi Together, I really love RevenueCat, but I sometimes run into limitations especially in the RevenueCat Paywall Editor.For example in Google Play Console (Android) I have 2 Subscriptions setup (3 Month and 1 year). For both subscriptions I have setup a Multiphase-Offer like this: 7 days Free-Trial 40% Percent Discount on the first Subscription-Cycle (3 Month, 1 Year) Then after Auto-Renew it is the normal price without discountNow the issue is that, the customer wants to display the Monthly-Price for (3 Month and 1 Year), which is possible with the normal variable without any active offers:Normal:product.price_per_month14.99$ But in the Paywall-Logic section the variable is not working like this:~{{ product.price_per_month }}~ **{{ product.offer_price_per_month }} per Month**which results in this~~14.99$~~ 14.99$ So I read the documentation and found out that you have too use the Secondary Offer for Multiphase-offer setups:https://www.revenuecat.com/docs/tools/paywalls/creating-paywal

I’m trying to set up an integration with the v2 API. I will need to create a RevCat customer if one does not already exist for this person, so I will need to search for a customer by app user id (and create a new customer if one is not found).  But I can’t find any API that allows me to find customers by app user id (which is the only thing we have on our backend).  How can I do this?

Hi,I'm getting NOELIGIBLEOFFER (statusCode 4) for all 4 subscription products on Android. SDK version 10.1.2, Capacitor plugin.Logs show:- RC API returns 200 for offerings ✅- Products requested: elitemonthly, eliteyearly, promonthly, proyearly- All return: Product Type subs, Reason NOELIGIBLEOFFER, statusCode 4- Error: "None of the products registered in the RevenueCat dashboard   could be fetched from the Play Store"What I've confirmed is correctly set up:- Products created May 5 (6 days ago, not a propagation issue)- Base plans are Active- Prices set for CA and US- Internal Testing track has a published APK- Test accounts added as Internal Testers AND in License Testing- Device restarted, Play Store cache cleared- No recent changes to base plansPackage name: com.mi4labs.carnivorexAny idea what I'm missing?

Trying to update an IAP price on Google Play Store and I'm locked from making any changes because I need to migrate to wards the OneTimeProduct REST API (away from the current InAppProduct resource).Taking a look at the RevenueCat Google Play Store configuration docs, it looks like it still uses the inappproducts API.Is there any plans to migrate to the new OneTimeProduct API so that we can migrate away from the old and be unblocked to manage our prices?

I'm trying to use RevenueCat Customer Center (purchases_ui_flutter ^9.9.5) with FlutterFlow's built-in RevenueCat integration. Getting 'Action not defined' error and the action doesn't run. Has anyone got this working?

I registered three subscriptions in the Google Play Console: monthly, 3-month, and yearly.However, in the app I only receive one subscription — the monthly one. What could be causing this issue? 

Hi everyone,My yearly subscription is not appearing in the production paywall, while monthly works correctly. Both products work as expected in TestFlight. The app has been live for ~40 hours since approval and the issue persists.Products:Working in production: monthly subscription Missing in production: yearly subscription Both products: Status "Approved" in App Store Connect, "Approved" in RevenueCat, Cleared for Sale, all countries selected, in the same subscription groupRevenueCat config:Both products are attached to the current offering as $rc_monthly and $rc_annual Both share the same entitlement Using the components-based PaywallWhat I've verified:Live API key (not sandbox) is in the production build — confirmed because monthly works Paywall renders both packages correctly in TestFlight using the same build Pricing is set on both products in App Store Connect Console.app on a production device shows the app is hitting Apple's production storefront for the correct bundle IDHas an

I went through the whole Troubleshooting checklist. I haven’t even submitted a new release since December, so nothing has changed. I have only one Offering, one Entitlement, and 3 Products, 2 of which I’m using. It’s a SwiftUI app in XCode. It’s as simple a configuration as possible. And it started randomly giving me Error #23 recently. The only thing I can think of is that my Apple Dev Subscription did renew during that period. But all the numbers stayed the same. I even re-generated the API and In-App keys in the store. I've tried updating all the client libraries and running it from XCode as well. Nothing gets rid of the error. Any ideas?

I have an existing app called RedBird: Cycle Nutrition and need help setting up and testing RevenueCat with Apple subscriptions. The app is already built, but the paywall is not appearing correctly and RevenueCat is showing iOS Error 23 / empty offerings. I need someone experienced with: - RevenueCat- App Store Connect subscriptions- iOS in-app purchases- TestFlight / sandbox testing- React Native / Capacitor mobile apps Scope: 1. Review App Store Connect subscription setup2. Review RevenueCat products, entitlements, offerings, and API keys3. Fix the app flow so the paywall appears after onboarding4. Make sure products load correctly5. Test on iPad/TestFlight6. Confirm purchase, restore purchases, and premium entitlement unlock7. Help prepare the app for Apple review This is a small urgent launch-blocking task. Please only apply if you have successfully set up RevenueCat for iOS subscriptions before.

Why has there been no progress in adding local time zone to the charts? Im in UTC + 10 so the default timezone is worthless to me.It means I have to export data if I want to actually correlate it with other sources.Why has RevenueCat ignored this issue for over a year? Yet I see adds everyday bragging about how many features they are supposedly shipping...

I’m looking at making an implementation for .NET MAUI to support rendering Paywalls at the MAUI layer instead of trying to wrap the native Android/iOS SDKs to do it (the dependency graph is a bit of a nightmare to sort out for it unfortunately - the core SDKs aren’t too bad and I have working nicely).Is there a spec or schema somewhere that I can get the details for the data returned when requesting paywalls?I see the v2 api has an openapi spec which defines some parts, but there’s stuff like additionalProperties which seems like it could be platform specific.Could you post specs for android/iOS at the very least, to understand more what the api might return? Alternatively, if you actually have a true unified version of the object model for web or flutter or some other framework, a comprehensive and complete spec for that would also be helpful.Thanks

Hi guys/gals, Does anyone know if I have to have a mobile app in order to use RevenueCat? I have a React/Node web app that I want to use RevenueCat has my paywall provider but I dont’ have a mobile app at the moment. Please advise or ask more questions about my situation. Thanks!-Colin

Hello, I’d appreciate some advice about adding another subscription duration to a released app.The app currently has a published paywall that contains only 1 package for an approved monthly subscription. I'd like to submit a weekly subscription to Apple for review and add the weekly option to the paywall alongside the monthly one.I’ve done the following so far:added the weekly subscription in App Store Connect to the subscription group with the same level as the monthly subscription it's now in "Ready to Submit" status imported the new weekly subscription as a product in RevenueCat attached the same entitlement as the monthly subscriptionThe app uses the “current” offering from the SDK to display the paywall, so the released version should be able to show the new subscription with an updated offering/package/paywall.I’m not sure whether I should modify the existing offering and paywall or create new ones.Can I modify the existing offering and paywall in place to add the weekly option w

i have lost my authenticator app, and i want to enable authentication on my official app, how to change it, i need urgent help

Hello, I am currently testing my app on Testflight and cannot get past the subscription/paywall stage as I am getting this error when attempting to Start free trial / subscription after signing in with Apple ID.Store unavailable Could not load subscription options.I am using iOS 26. Code snippet of how I am loading offerings/products: https://github.com/nelsonng2002/dump-repo/blob/main/purchases.service.tsI added some debugging to my screen and here it is:RevenueCat Initialized: yes, Configured: yes, Key present: yes, Key preview: appl_f...Last action: offerings:fetch _error Current offering: none Offering IDs: none Package IDs: none Last error code: 23 Last error: There is an issue with your configuration. Check the underlying error for more details. More information: https://rev.cat/sdk- troubleshooting There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect. For info, I have products set up on App

I'm having an issue where my monthly and annual products are displayed with weekly attributes in my paywall.I already have other products with annual and monthly types, so I have to use custom type for these.How do I display the proper periods in the paywall?

Hi, google play - I have a subscription called premium, under that 3 base plans, premium7days, premium30days, premium90days. On the app the 3 products all show up as: Premium Access (myapp) $xx.xx. the only difference being the price. I have figured out the value that is shown comes from google play Subscription, Name field.  How is this supposed to work, do I just need to manipulate it in code? Or have I missed something somewhere.

Hello,I have 2 subscription options, a monthly and a yearly.I'm running an iOS app with auto-renewable subscriptions managed through RevenueCat (SDK 5.67.1, StoreKit 2, default config — Purchases.configure(withAPIKey:) with no builder options). I have two products in the same subscription group: wingman_yearly and wingman_monthly, both with a 3-day free trial. Yearly trial conversions are debiting users normally and showing as posted charges in Apple's Purchase History. Monthly trial conversions are not — the in-app purchase modal returns success, RevenueCat marks the entitlement Active and emits a RENEWAL event with is_trial_conversion: true, period_type: NORMAL, expiration_at_ms correctly set to +31 days, AUD 19.99 in price_in_purchased_currency, and no expirationIntent / is_in_billing_retry_period / cancellation_reason flags — but Apple's iOS Purchase History (Settings → Media & Purchases → View Account → Purchase History) shows the same transaction as Pending, and no debit has

I’m running into a RevenueCat/App Store setup issue and wanted to see if anyone has seen this before.Scenario:- iOS app using RevenueCat with App Store subscriptions.- Subscriptions are created in App Store Connect and currently in `Ready to Submit`.- RevenueCat dashboard shows a `default` offering with multiple packages configured.- Each package has the correct App Store product attached.- Products are also attached to entitlements.- App Store Connect API key and In-App Purchase key both validate successfully in RevenueCat.- Bundle ID and RevenueCat public SDK key match the app configuration.However, when the app calls `getOfferings`, RevenueCat returns the current offering with **zero packages**.SDK error is essentially:```textOffering 'default' has no packages configuredYou have configured the SDK with an App Store API key, but there are no App Store products registered in the RevenueCat dashboard for your offerings.```I also tested direct StoreKit 2 product lookup from a TestFlight

I’m at the point where I don’t even know what I’m missing anymore.I’ve been trying to get this working for over three weeks now, and I just keep running into the exact same wall. I’ve rebuilt parts of this multiple times, gone through the docs over and over, and I feel like I’m so close — but something is still off and I can’t see it.What I’m trying to do is allow multiple users in my app (each with their own account) to subscribe, even if they’re using the same Apple ID. Basically like how YouTube lets you have different accounts each with their own subscription, but all under one Apple account.So I set things up the way it’s supposed to work. I created multiple subscription groups in App Store Connect (A through H), each with their own products. Everything is approved, live, and has been for weeks. Then in RevenueCat, I created matching offerings for each group and wired them all up properly with entitlements.On the app side, I’m logging users into RevenueCat using their own user ID

We are using RevenueCat SDK with Capacitor on iOS. Our 4 auto-renewable subscription products are in "Waiting for Review" status in App Store Connect (submitted together with the binary).The SDK returns this error: "None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect"StoreKit returns DownloadFailed error and cannot fetch product metadata. RevenueCat logs show WAITING_FOR_REVIEW state for all 4 products.All configuration is correct:Bundle ID matches ✅ Product IDs match ✅ In-App Purchase Key valid ✅ Shared Secret added ✅ StoreKit Configuration: None ✅ Sandbox account configured ✅Is it possible to test purchases while products are in WAITING_FOR_REVIEW status? Or do we need to wait for Apple to approve them first?

Hi team,Great work on shipping the new charts for Paywalls 🚀For macOS we use RevenueCat paywalls, but can only see macOS data for chart type “Paywall Encounter”, not Paywall Conversion, Paywall LTV, or Paywall Abandonment.Questions:Is there a timeline for these chart types support macOS? If so, will these charts provide historical data for SDK 5.51.1+ users once they are functional? 

``` mcp Error: Error calling create-product: Unknown error. HTTP status: 422 Full response: object: error type: parameter_error message: A duration is required to create a Test Store subscription product retryable: false doc_url: "https://errors.rev.cat/parameter-error" param: simulated_store_durations Expected parameters:   project_id (string) *required* - ID of the project   store_identifier (string) *required* - The store identifier of the product. - For Apple App Store products this is the product ID of the subscription or in-app product. - For Google's Play Store, it should follow the format 'productId:basePlanId' for subscription products and SKU for one-time purchase products. - For Stripe, the product identifier that always starts with "prod_" - For Amazon, if it's a subscription, the term SKU of the subscription. If it's a one-time purchase, the SKU of the product. - For Roku, this is the product identifier of the subscription or one-time purchase product.  Example: com.revenu

Our paywall looks broken if the user has increased the iOS accessibility dynamic type sizes for fonts to the largest values. Adding the .dynamicTypeSize modified to the RevenuCat Paywall SwiftUI view does not seem to have any effect. Any way to set this to specify the allowable ranges of font sizes?