Unanswered questions

When I export my Figma file to RevenueCat the line spacing is much larger than it is in Figma. I’ve also tried building this natively in RevenueCat, but I don’t see any controls for linespacing. And if I just use two blocks next to each other with no space, the line spacing is still too large. Is there anyway to address this so the linespacing for the paywall in RevenueCat matches the design as created in Figma? 

Hello, I’m using react native (react-native-purchases and react-native-purchases-ui both at 9.7.0) for my iOS-only app. I’m displaying a paywall to my users via const result = await RevenueCatUI.presentPaywall({ offering });I have a video in my paywall, specifically, the offering “Aziz with video”. You can clearly see that the video has audio if you click on the “eye” icon, which will play the video: I’m testing this on my iPhone by clicking on the “Preview in app” button, scanning a QR code, and having the paywall display in the RevenueCat mobile app.

Is it possible to force the orientation of a paywall/offering using the metadata JSON object? I want to force portrait mode for the paywall if possible. Cheers! 

Hello, I’m using react native (react-native-purchases and react-native-purchases-ui both at 9.7.0) for my iOS-only app. I’m displaying a paywall to my users via const result = await RevenueCatUI.presentPaywall({ offering });The paywall renders correctly. I have a restore button that restore the purchase correctly, but it does not dismiss the paywall. The user is often left confused as to whether the restore worked or not. How can I get the paywall to dismiss automatically after a restore? There’s no `dismiss()` method on `RevenueCatUI` either, and I would like to not use `<RevenueCatUI.Paywall />` component as that has several scroll issues when used in a bottom sheet to mimic similar behavior of `RevenueCatUI.presentPaywall()`

Hello,I am currently using two subscription plans in my app: Plus and Pro. Following the guidance in the RevenueCat documentation, I have implemented a custom PurchaseLogic that creates a new PurchaseParams containing the GoogleReplacementMode (for upgrading/downgrading plans).To handle this logic manually, I have also set purchasesAreCompletedBy to MY_APP.Based on the documentation for MY_APP, it states that the app is responsible for acknowledging the purchase. To confirm my understanding: after calling Purchases.sharedInstance.awaitPurchase(purchaseParams), should I then proceed to handle the acknowledgment and the remaining transaction steps directly using the Google BillingClient?Thank you.

I am facing issue in configuration where I have added all things properly but then also I am getting the error “[RevenueCat] 😿‼️ There is an issue with your configuration. Check the underlying error for more details.”. I am using react version “19.1.0” and react-native version “0.81.5” and react-native-purchases version “^9.7.6”. 

Hi RevenueCat Team / Community,I am encountering a persistent account_invalid error while testing RevenueCat Web Billing with Stripe. It appears that RevenueCat is attempting to use a Production API Key to access a Stripe Sandbox Account, which results in the following error:JSON { "error": { "code": "account_invalid", "message": "The provided key 'pk_live_******************' does not have access to account 'acct_1SZWXNDHtgf1OqUX'...", "type": "invalid_request_error" }}What I have already tried: Stripe Side: Revoked/Deleted the RevenueCat app from my Stripe Production dashboard and re-connected it only to the Test Mode environment. RevenueCat Side: Deleted the main Stripe account under Account Settings -> Project -> Stripe. App Configuration: Verified that the "Web Billing" app provider in the RevenueCat dashboard is correctly linked to the Stripe Sandbox account. Product IDs: Confirmed that all Product Identifiers match correctly between Stripe and RevenueCat. O

Hi,I am trying to integrate Meta Conversion API using the steps in the documentation. I have said up everything on Metas side and see general install data flowing in. I am currently still in development of my app and using the Test Store for subscriptions.I see the requests coming back Response 400 in the RevenueCat dashboard with the following error: Response body{"error":{"message":"Invalid parameter","type":"OAuthException","code":100,"error_subcode":2804043,"is_transient":false,"error_user_title":"Invalid extended device info parameter","error_user_msg":"You are sending a device information with wrong 'extinfo version' or 'OS version'. Please refer to https:\/\/developers.facebook.com\/docs\/graph-api\/reference\/application\/activities\/#parameters for more details.","fbtrace_id":"AvGtc5A3lYjP9sqP7guRLhh"}}Since you are the ones handling the payload I can’t do anything about this.Request: {"access_token": "EAAa1ZAw...krOJf...","data": [{"action_source": "app","app_data": {"adverti

Everything should be good to go and yet it isn’t.  The app has subscriptions set up both in app store connect and revenue cat and it seems everything matches. The app is also our default app in revenue cat so it is not hitting the wrong app.  The screenshot is from testflight so no its not a storekit issue or sandbox issue (both of which are presumably fixed just by being on test flight. In the past for a different app I’m pretty sure I had this working on a regular dev client on my phone no test flight no storekit config no nothing. What is causing the issue? We had done very little set up we hadn’t set up a bank acc then so why would that be the issue now and why would that matter for fake money. 

Hey Everyone, I have a customer that not exist on my backend at all, does not exist on the dashboard at all (neither production or sandbox) but he is still able to login into my paid app… Can someone please tell me what on earth is going on? Any help would be super appreciated. Customer ID: 7f62a3e2-7f3b-4f9a-9d82-f472584ffbee

Hello - wanted to clarify something I saw discussed in documentation and other questions. It seems that there shouldn’t be a big concern exposing a customer’s user ID to the customer themselves. Is there an issue with other people being able to discover a customer’s ID? For example, we have IDs for our application users. These users may (in the future) interact with each other, for example user A might send a message to user B. Would it be a problem if the IDs that we use to enable identifying the target of the message are the same IDs we use to identify a user to RC? In other words, what would user A be able to do if they knew the customer ID for user B? Or: given our public API key (which is compiled into the app) and a customer’s ID, what information and operations are exposed? It would be great if there was a RC security whitepaper or something like that which went over all the security considerations for implementation somewhere in the doc hub...maybe i’m missing it?

I'm trying to setup retention offers in the Customer Center with this logic:If customer is canceling Active Product X, then offer Product Y Where each product is a different subscription in the App Store with different price points. However, when trying to save this configuration in the Customer Center editor I get the error “Store offer identifier is required for Product Y offer.” I’m not clear on why RC is requiring that I use a promotional offer when all I’m trying to do is offer the customer an entirely different product (subscription) as that is the offer itself. What am I missing here? Is what I’m trying to do bad and not a best practice? My rational is that we already offer Product Y as the back-up offer in our new user onboarding in the Exit Offer, when the user declines our primary product, and so I’d like to do the same here. FWIW, My Product Y, the fallback offer is an annual subscription price at $41.99 that is discounted relative to the default Product X. I understand that

Hello! I have enabled the integration from RC to Meta using the App events api. When in development and testing in sandbox mode, any test purchase shows up instantly in the events feed and later gets forwarded to metas event manager as expected. I have tested 2 real production purchases and it's been almost 24 hrs. RC correctly shows the purchases and customers, but no events in the meta integration as well as meta, both have not received these events. Is this normal or due to volume, or is something set up incorrectly? Thank you.

Hi,I’m experiencing an issue I can’t seem to fix.The text color on my paywall appears differently in the iOS simulator compared to what I see on the RevenueCat dashboard. Some text elements don’t have the same color as configured in the dashboard.I’ve tried switching the device appearance between light and dark mode, but it doesn’t change anything.Has anyone experienced this before or knows what could cause this discrepancy?Environment:Flutter: 3.38.7purchases_flutter: ^9.11.0purchases_ui_flutter: ^9.11.0iOS: 17.2Thanks in advance!  

Hi there. I have a carousel contained within a stack and want to set the Size/Height of the stack to “Fill”, but it’s just showing a “Fill disabled: parents height is set to fit” message. However the parent is the main Paywall component which has no option to change its size? 

Trying to use this endpoint to get the product details, but the trial_length field in the subscription model is not returned (null) even though the product does have a trial period.What’s going on? How do I get this information?

Hello RevenueCat Support Team,We are investigating an attribution issue related to AppsFlyer integration on Android and would appreciate your assistance.ContextIn some cases, purchase events (af_purchase) sent to AppsFlyer via S2S are attributed to an old appsflyer_id, which appears to belong to a previous installation of the app. According to AppsFlyer documentation, a new appsflyer_id should be generated on every fresh install.AppsFlyer support confirmed that these purchase events are received via S2S and advised us to ensure that the latest appsflyer_id is correctly extracted from the AppsFlyer SDK and used in the S2S request.Our implementation We obtain the AppsFlyer ID via:AppsFlyer.getAppsFlyerId() We pass it to RevenueCat after SDK initialization using:purchases.SetAppsflyerID(AppsFlyer.getAppsFlyerId()); RevenueCat then forwards purchase events to AppsFlyer via S2S.  Questions Does RevenueCat update the AppsFlyer ID used for S2S events, or is the first provided value persis

How do I add a Footer to my Paywall. When not using a template I don’t see the option as it’s not included by default and it’s none of the components. 

The Paywall doesn’t show the price (although all other UI are shown correctly) and pressing the purchase button doesn’t have any effect. It shows the price and the button works in Test Store.I have added myself to Google Play Internal Testing and have the correct product ID and base plan Id from Play Console. I have also linked the offer and entitlement correctly. The Google Play API key is also correct in the client code.

Per https://www.revenuecat.com/docs/tools/experiments-v1/creating-offerings-to-test, we created different subscription groups: https://i.imgur.com/9eIRy0Y.jpegWe’re only using “Asr All Acces” pricing, but we want to experiment with the “Asr All Access ($3/mo $30/yr)” and “Asr All Access ($4/mo $40/yr)” subscription group pricing. Apple rejected this 😐 Any suggestions on working around this? Is different subscription groups still the best way to experiment with pricing?See below for Apple’s reason: Guideline 2.1 - Performance - App CompletenessIssue DescriptionIn-app purchase products associated with the app version submitted for review, such as All Access (1 month) ($3), All Access (1 month) ($4), All Access (1 year) ($30), All Access (lifetime) ($50), All Access (1 year) ($40), and All access lifetime ($49.99), could not be found in the submitted binary.Next StepsIf you do not want to make these in-app purchase products available at this time, remove the unused in-app purchase produc

RevenueCat Support Inquiry: Detecting Active Subscriptions on Shared Store account Before PurchaseContextWe have multiple users with separate accounts in our app using the same device and Store account. We're encountering an issue with subscription management when users share the same Store account.Current Setup- Platform: React Native- SDK: react-native-purchases- RevenueCat Setting: "Keep with original App User ID"- Use Case: Scenario where:  - Device has one Store account configured  - Multiple users have separate accounts in our app  - Each user needs their own subscription, but they share the device (and Store account)The ProblemScenario:1. User A logs into our app with credentials: userA@example.com2. We call Purchases.logIn('userA_12345')3. User A purchases Product X (e.g., Monthly Plan) using Store account: M4. User A logs out5. User B logs into our app with different credentials: userB@example.com6. We call Purchases.logIn('userB_67890')7. User B's customerInfo shows no active

How are we supposed to determine which roles are required for which endpoints? The descriptions for configuring roles via the dashboard are vague and do not match the apis whatsoever.

Which most of the apps are showing app icons correctly, but my https://verified.revenuecat.com/vahanpro, doesn’t show app icon at all. I have configured App store and Play Store creds correctly, like other apps, but still it wont come up.Even my verified link(above) doesn’t show App Store link, when App store app is live and working correctly.Please Help!Thanks in advance.

I am currently not receiving any push notifications on my iphone when a user is purchasing something in my app.I confirmed in the IPhone settings as well as within the RevenueCat app that RevenueCat is allowed to send notifications. Any idea why I wouldn’t be notified about a transaction?Thanks!

I am testing a "No-Login" app (Anonymous IDs only) using RevenueCat in the Apple Sandbox environment. My project also uses Firebase and AppsFlyer. I am trying to simulate two completely different users, but RevenueCat is automatically aliasing them into a single Customer Profile.The Workflow I Followed:User A: Installed the app → Generated $RCAnonymousID_1 → Purchased Weekly Plan using Sandbox Account A.Cleanup: Uninstalled the app from the device.Switch: Signed out of Sandbox Account A in developer Settings and signed into Sandbox Account B.User B: Freshly installed the app → Generated $RCAnonymousID_2 → Purchased Monthly Plan using Sandbox Account B. The Issue: Instead of creating a second Customer Profile for $RCAnonymousID_2, RevenueCat added $RCAnonymousID_2 as an alias to the first profile.Integrations in Use: Firebase: I use the Firebase integration. (Are Firebase Instance IDs or UIDs being used by RevenueCat to link these sessions?) AppsFlyer: I have the AppsFlyer integration