Unanswered questions

Hi everyone,I’m testing subscriptions in my iOS app through TestFlight, but opening the subscription screen produces this error:There’s a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).Setup• Expo / React Native with react-native-purchases.• EAS production build distributed through TestFlight.• The build uses the public iOS RevenueCat SDK key (appl_…), not the Test Store key. The same key was configured in the EAS production environment before building.• RevenueCat Test Store is enabled only in development builds.• The app is currently in App Review.What I’ve checked• The Paid Applications Agreement is active, and tax/banking information is complete (Purchases worked for another app of mine in the past).• The bundle ID matches between the app, App Store Connect, and RevenueCat.• Apple product IDs match exactly between App Store Connect and Reve

Hi everyone,I'm using one of RevenueCat's pre-built Web Purchase Funnel templates and would like to customize the user input experience.Instead of having users manually type in their height and weight, I'd like to display scroll wheel pickers (similar to the native iOS wheel picker), allowing users to scroll up and down to select their height and weight.Is this type of input component supported in RevenueCat's Web Funnel templates? If so, how can I implement it?I've attached a screenshot of the current height input step for reference.Thanks in advance! 

In Mexico, 513 users started a purchase in our app and only 1 completed. The Google Play purchase sheet opens, and buyers close it within 2-6 seconds, again and again. We can't see from inside the app what stops them, so we're asking for help. Setup- Android only, Google Play, react-native-purchases 10.16.0 (Expo SDK 57).- Kids' education app. Products: a one-time "lifetime" product (the one most people pick) plus subscriptions (monthly, quarterly and annual base plans). What we see in Mexico (Oct 10 - Nov 7)- 513 users started a purchase, in 927 attempts. Only 1 purchase completed, and it later ended in a chargeback.- The Google Play purchase sheet DOES open, and the user closes it within 2-6 seconds. The SDK returns: Error updating purchases. DebugMessage: . ErrorCode: USER_CANCELED. SubResponseCode: NO_APPLICABLE_SUB_RESPONSE_CODE. (424 times since Oct 15). The DebugMessage is always empty and no order is created.- People clearly want to buy: the same users retry minutes or days lat

Hi.On one of my app, I noticed a pattern of some kind of attack: Every few days, a bunch of new trials start. Between 8-16 at once, all at the exact same time, all from the same Chinese or Vietnam IP (sometimes it’s also a VPS IP like DigitalOcean), but all with different anonymous RC IDs. They never convert. I then started manually deleting those customers, and a bit later a smaller bunch reappears (again from the same IP, but with new different RC IDs and a fresh trial start time). Since I check trial eligibility, those must all be different/new Apple IDs.Did anyone notice the same? What can be done about it? And I wonder what they’re actually trying to achieve?Thanks

  Hey everyone!I've been working on a problem I kept running into as an indie developer: keeping track of subscription revenue across multiple RevenueCat projects and Stripe accounts without constantly switching between dashboards.I wanted a single place where I could quickly see what's happening across all my projects, especially when it comes to revenue, MRR, subscribers, churn, and recent purchases.That's why I built OtterTally, a native macOS menu-bar app that brings multiple RevenueCat projects and Stripe accounts together in one dashboard.It also includes menu-bar widgets and purchase notifications, so you can keep an eye on things without constantly opening dashboards.I'm curious about how other developers here handle this: Do you monitor multiple RevenueCat projects? Do you use Stripe alongside RevenueCat? What's the one metric or piece of information you wish you could see without opening your dashboard? I'm currently looking for honest feedback from developers who use the

Hi RevenueCat team 👋We run a subscription app (iOS + Android via RevenueCat) and also sell subscriptions on the web through Asaas, a Brazilian payment provider (credit card, Pix, boleto). It is not one of the supported Web billing engines, and switching to Stripe/Paddle isn't an option for us right now because of local payment methods and our partner-pricing setup.What we do today: when an Asaas payment is confirmed, our backend grants a promotional entitlement via POST /v1/subscribers/{id}/entitlements/{entitlement}/promotional and stamps plan attributes on the customer. Access works, but web revenue doesn't show up in Charts (MRR, churn, trial conversion, LTV), so RevenueCat only covers half of our business.We read the External Purchases API thread for Airwallex and would like to request access as well, for our production project and our staging project (we'd like to validate there first with environment: sandbox). Happy to share both project IDs privately via DM, just let me know w

Hi everyone,I am using the RevenueCat Flutter SDK (purchases_flutter) on Android (Google Play Store) in my game. I am encountering an intermittent issue where purchases are occasionally attributed to a newly generated $RCAnonymousID at the moment of purchase, even though Purchases.logIn("2585") is executed during app initialization.Important Context: In my game architecture, users cannot access or open the shop page unless they are fully signed in. Therefore, an anonymous purchase flow should theoretically be impossible under normal user operation.Additionally, right before a user selects a product to pay, I explicitly call Purchases.setEmail(). However, when this bug occurs and the purchase is unexpectedly assigned to an anonymous ID, subscriber_attributes in the webhook payload remains completely empty (no $email present).This issue happens rarely; in most cases, the Flutter SDK works as expected and attaches purchases to the logged-in app_user_id.Timeline of Events (from Dashboard L

Hi everyone,I'm an independent developer building a health companion app with Expo/React Native and RevenueCat.My Android update has been rejected by Google Play because reviewers cannot access the full app without going through the subscription paywall.Here's my setup: RevenueCat SDK 10.4.4 No user accounts or login Anonymous RevenueCat customer IDs Google Play subscriptions with a 14-day free trial Premium features behind a mandatory paywall The app already supports RevenueCat promotional entitlements Google requires reviewers to access all premium features without entering payment details or making a purchase.I'm looking for the simplest solution that doesn't require maintaining a separate backend, ideally using RevenueCat itself.My questions: Is there a RevenueCat-native way to provide Google reviewers with complimentary Pro access when their anonymous customer ID isn't known beforehand? Could RevenueCat Offering Metadata be used to enable/disable reviewer access remote

Hi,I have several apps under the same RevenueCat project, and the project icon currently mirrors the icon of one of my apps. This gets confusing when I use RevenueCat from my Android device: on the Transactions screen I can only see the project image, so I can't tell which app a transaction belongs to unless I rename each product.Would it be possible to add an option to upload a custom project image? That way I could set a neutral icon that isn't tied to any single app.Thanks!

Does using Stripe’s new Global Payouts and Treasury features impact RevenueCat billing?

According to rico it seems the cohort explorer does not include ads revenue, will it be possible to add it? or to create a chart that can shows revenue progression day by day by install date which includes purchases + ads?

We are experiencing inconsistent currency display during testing in TestFlight. All subscription prices are already correctly configured in App Store Connect for all countries and regions. Custom Paywall UI / RevenueCat Paywall: Prices retrieved from RevenueCat offerings are displayed in USD ($). Apple In-App Purchase Sheet: Prices are correctly displayed in INR (₹). I came across a similar post discussing this issue that was published around seven months ago. I would like to confirm whether there have been any updates or changes since then, and whether this behavior is still expected or if there is now a recommended solution.

There is no production public key for our RevenueCat Billing app — only asandbox key (rcb_sb_...). Checkout renders correctly but shows the yellowSANDBOX banner, so no real payments are possible.DiagnosisOur two web apps point at different Stripe accounts:  [App Name] (RevenueCat Billing)  type rc_billing  acct_...(sandbox)  created Aug 22  [App Name] (Stripe)              type stripe      acct_...(live)    created Aug 27The live Stripe account is fully verified (KYB complete, live mode accessible).Because the acct_ IDs differ, the Billing config appears to be tied to aseparate Stripe sandbox account, which by design only exposes a sandbox key.The Billing config was created 5 days before our live Stripe account wasconnected.Setup we want to preserve- 42 RevenueCat Billing products- each attached to its entitlement- each in the "default" offering's packages alongside the App Store productsQuestions1. Can the existing Billing config's Stripe account be switched to our live   account in p