Unanswered questions

Hello,I have a problem with the Retention Message API. The default message is not displayed to users when they try to cancel their subscription in the device's Settings app.The request to use this API was approved by Apple for our account. After configuring it for the Sandbox environment, everything worked as expected the image and text were displayed to users.Later, I applied the same configuration to the Production environment. I received the Approved status for the message, but after purchasing the subscription from the App Store, although I can see the subscription in Settings, the retention message is not displayed when I attempt to cancel it.I have tried different Apple accounts from different regions (both EU and non-EU) and tested from physical locations without using a VPN.Also, for clarification, we do not use real-time communication only the default retention message. For additional information:I also tried configuring this message from App Store Connect, as shown in WWDC 20

Hi, we both have a Live Targeting and a running Experiment at the same time. So the expected behavior would be the Experiment to override Live Targeting, since we’ve set the audience of both the Experiment and Targeting as all new users. However, we found out that the new users -- who signed up after the Experiment was set live -- are still seeing offerings assigned in Live Targeting. Their history clearly says they’ve been enrolled to the Experiment. (please see the screenshot below) Two findings in case it helps:According to the details, the ‘offering_id’ of a user enrolled in the new Experiment is “null” According to the details, the ‘experiment_id’ starts with “exp”, while all the past experiments’ started with “prexp”. <Things we can confirm>We’ve already run numerous Experiments in the past and this never happened. We just simply duplicated a past Experiment to start the new one. We’ve tried re-installing the app, restarting the Experiment, but the issue still remains. Ther

Hello,When users send me support e-mails, RCID is also included in the e-mail - so that i can check users status. Is there any way to deeplink to check users details in revenucat app? To elaborate, is it possible to use like revenuecat://projects/{id}/customer/{id}. 

I'm using RevenueCatUI.presentPaywall() (Flutter, purchases_flutter 9.x) to show a hosted paywall. I want to show a "last chance" discounted offering the moment a user cancels — specifically when they open the native StoreKit purchase/confirmation sheet and then close it without buying.What I'm seeing: presentPaywall() only returns a PaywallResult (e.g. cancelled) when the entire paywall is dismissed. When the user closes just the StoreKit sheet, the SDK simply returns them to the paywall and no result/callback is surfaced, so I can't react to that specific event.Question: Currently we have the exit paywall implemented when user closes the paywall,Is there any way to detect the StoreKit sheet dismissal while using the hosted paywall UI? Screenshot attached for refernce. 

It’s possible to change the language of the paywall? The user can select an specific language so its strange the the entire app is one one language and the paywall in another, I saw that there’s iOS and Android implementations for this but I have not seen a implementation in Unity, have this been implemented yet? Or it’s currently not possible in Unity?

Hi RevenueCat team,We are seeing what looks like the same offering_id: null experiment issue reported here, but our setup does not use live targeting rules or placements:https://community.revenuecat.com/dashboard-tools-52/why-does-my-experiment-not-override-live-targeting-7732Setup:React Native / Expo app react-native-purchases: 10.3.0 react-native-purchases-ui: 10.3.0 RevenueCat Paywalls via RevenueCatUI.Paywall App fetches Purchases.getOfferings() and renders offerings.current Design experiment Enrollment: New customers Audience: 100% Criteria: Any audience No placements in the experiment No targeting rules imported or active on the experiment Two variant offerings:   - Variant A: PW Basic Weekly + Yearly 2   - Variant B: PW Basic Weekly + YearlyObserved:Customer history shows EXPERIMENT_ENROLLMENT experiment_variant is present offering_id is null The customer profile’s Current Offering still shows the default offering, not an experiment override We know from screen recordings that t

Inconsistencies in Webhooks documentationThere appear to be several discrepancies between the descriptions in the following two documentation pages:Webhooks > Event Types and Fields Webhooks > Sample EventsThe following JSON fields listed in the "Sample Event" example are missing from the "Event Types and Fields" documentation:Refund Reversed: `event.metadata` Not defined in Subscription Lifecycle Events Fields. Invoice Issued: `event.metadata` Not defined in Subscription Lifecycle Events Fields. Virtual Currency: `event.country_code` Not defined in Virtual Currency Transaction Fields. Experiment Enrollment: `event.experiment_enrolled_at_ms` Not defined in Experiment Enrollment Event Fields. Purchase Redeemed: `event.store`, `event.environment` Not defined in Purchase Redemption Event Fields. Could you please clarify which documentation—whether the Sample Page or the Event Types and Fields section—contains the correct information? 

Hi team, is it possible to localize the Change Plans screen inside Customer Center on iOS?The main Customer Center screen is localized automatically, but after tapping Change Plans, all of the text and plan details on that page still appear in English. I couldn’t find anywhere to add translations for that screen.Is this currently supported?Thanks!

HiI am getting this error and struck at the app submission. I have created the subscriptions in the appstore but they are not approved. When it try by using storekit in simulatot it’s working and to test it on my own iPhone via testflight it’s not working so app approval rejected: Issue DescriptionThe In-App Purchase products in the app exhibited one or more bugs which create a poor user experience. Specifically, IAP product page did not load its content.. Review the details and resources below to troubleshoot this issue.Review device details:Hello,Thank you for your resubmission. Upon further review, we identified additional issues that need your attention. See below for more information.If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know.Review EnvironmentReview date: June 22, 2026Review Device: iPad Air 11-inch (M3)Guideline 2.1(b) - Performance - App Completeness

I’m using the RevenueCatUI package in Unity to display the paywall created in the RC dashboard, which works perfectly on Android, but when I build for iOS, I get the following error when calling the method to present the paywall:`RevenueCatUI/resource_bundle_accessor.swift:44: Fatal error: unable to find bundle named RevenueCat_RevenueCatUI`I’m using RevenueCat 5.76.0. Any ideas?

Google released new version of Next Gen AdMob SDK. Does RevenueCat support that?

Hi, currently the Web Customer Portal accessed via the management URL is always displayed in English. Is there any way to support additional languages, such as Spanish?For our use case, this is a critical requirement. Thank you.

Hi team,I’m using RevenueCat experiments to test pricing and offerings, and I’d love the ability for an assistant/automation tool to create experiments for me, not just read the results.Right now, an assistant can help analyze my data, compare offerings, and even help prepare the right test setup. But when it’s time to actually create the experiment, I still need to do it manually in the dashboard.It would be very helpful if the RevenueCat MCP/API could support creating and starting experiments, including choosing the control and test offerings, setting the audience, enrollment percentage, metrics, and notes.The ideal flow would be:Assistant analyzes the account and recommends an experiment. Assistant creates the experiment as a draft. I review it in RevenueCat. I approve/start it.This would reduce setup mistakes and make it much easier to run well-designed pricing and LTV experiments. Thanks!

I believe I have followed the documentation correctly, but I must have missed something since restore is not working.  Purchase works fine in my testing, thus far all on simulator, iOS and Android.On my first page I do the following:  @override void initState() { super.initState(); SettingsRepository().addLaunchCount(); WidgetsBinding.instance.addObserver(this); handlePaywall(); } void handlePaywall() async { presentPaywallIfNeeded().then((result) { print('Paywall result: $result'); if (mounted) { if (result == PaywallResult.notPresented && kDebugMode) { Purchases.getCustomerInfo().then((customerInfo) { if (mounted) { setState(() { _debugCustomerInfo = customerInfo; _paywallResult = result; }); } }); } else { setState(() { _paywallResult = result; }); } } }); } Then in the page I handle the result.

Every paywall I duplicate shows up in the dashboard but not in the RevenueCat mobile app for preview. Then when I go to actually deeplink into the paywall in my app, I get a fallback paywall. When I ask Rico about these duplicated paywalls he doesn’t know they exist (they don’t return in the API).Has anyone had this problem? Is there another way to duplicate easily?

Hi RevenueCat team,we are seeing an iOS offer-code redemption issue with account switching and would like to confirm the expected behavior.Our RevenueCat restore behavior is configured as:Transfer if there are no active subscriptionsScenario: User logs into account A. User purchases an Apple subscription. The subscription expires. User logs out of account A. User logs into account B on the same device / Apple account. User redeems an Apple offer code. Observed behavior:The offer code is redeemed while account B is logged in, but the entitlement is assigned to account A instead of account B.Expected behavior:Since account A no longer has an active subscription, we would expect the redeemed offer-code subscription to transfer / attach to the currently logged-in RevenueCat App User ID, account B.We saw that RevenueCat recommends avoiding Apple’s in-app offer-code redemption sheet and instead opening the App Store redemption URL, then calling syncPurchases when the user returns t

After a DEFERRED replacement (A → B), Google Play marks the active subscription as “Plan change”, but RevenueCat SDK for Android doesn’t seem to expose this state where the active subscription is pending a plan change.Could this be exposed from the RevenueCat SDK for the active subscriptions? I don’t seem to get any information from the RevenueCat Android SDK that the plan is about to change and to where the plan is going to change to. The backend does receive the “PRODUCT_CHANGE” webhook, but client side isn’t able to access the same information.Seems to me also that the Paywall’s ProductChangeCalculator  purchases-android/ui/revenuecatui/src/main/kotlin/com/revenuecat/purchases/ui/revenuecatui/data/ProductChangeCalculator.kt at main · RevenueCat/purchases-android is not doing any logic to handle the pending case, so if you attempt a second downgrade from the Paywall while the previous is pending you get.“Paywall purchase error: One or more of the arguments provided are invalid.”, whi

I got the following error:  Guideline 2.1(b) - Performance - App CompletenessIssue DescriptionThe In-App Purchase products in the app exhibited one or more bugs which create a poor user experience. Specifically, "upgrade to premium" button led to an error page. Review the details and resources below to troubleshoot this issue.Review device details:- Device type: iPhone 17 Pro Max- OS version: iOS 26.5 I have created the subscriptions in the appstore but they are not approved. When it try to test it on my own iPhone via testflight i get:  Could not load subscription options PlatformException(23, There is an issue with your configuration. Check the underlving error for more details. More information: https://rev.cat/sdk-troubleshooting There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-em

Hi RevenueCat team,My app has been integrated with Apple Search Ads (Advanced integration) for months and attribution data was coming through normally. However, for roughly the last 10 days no ASA data is being returned — all traffic is now showing as Organic in Charts, even though I can see conversions clearly coming from Apple Search Ads in the Apple Ads dashboard. No app-side code was changed during this period.This app uses the OAuth ("Sign in with Apple") authentication method, and its Advanced integration appears to have dropped. I already tried re-doing the integration by signing in with Apple again, but data still does not come back.For comparison: another one of my apps still uses the legacy method (Client ID / Team ID / Key ID) and that one is unaffected — ASA data is still flowing normally.Could you please check the server logs for my account to see whether RevenueCat is hitting an auth/token error when fetching attribution from Apple for the affected app? And is there a kno

Hi guys, this is maybe a little weird request but I just came to think about this cute button you guys had on your website. I think it was the “Book a demo” or something like that. When hovered, a cats paw appeared from right behind it and tried to hit your cursor. Is this still in place somewhere or did you remove it?  BestMoritz

Hi,I have a published v2 Components-based paywall that is not serving correctly. Both my app and the RevenueCat Preview in App (official RevenueCat iOS app) are showing the default fallback template instead of my custom design.Setup details:Project ID: projfb81dd09 Offering ID: promo_lifetime Paywall status: Active & Published Built entirely with built-in v2 components onlyWhat I've already tried:Confirmed paywall is Active and Published Confirmed Offering is correctly assigned Used RevenueCat AI editor to clean up legacy fallback header structure and normalize carousel config Published changes after each fix Duplicated the paywall, attached the duplicate to the offering, and republished Tested all of the above via Preview in App every timeNone of the above worked. The fact that Preview in App also shows the fallback confirms this is not an app-side or SDK issue — it is a RevenueCat backend serving issue.Has anyone experienced this? Any suggestions would be appreciated.

When I tried adding revenuecat  into base44 I am getting several errors and the above image is one of them. How do I make revenuecat  for in app purchases as apple does not allow stripe and Base44 only integrates with stripe. What steps do I need to do to integrate it into base44 to accept payments as I know I’m not doing something right. Could someone give me a prompt for base44 to integrate revenuecat. 

Hey, we ran into small issue when testing our integration. If user cancels the current subscription from Play Store, it gets to a state where it is “isActive = true” and “willRenew = false”.It seems the Paywall doesn’t check for the “willRenew” state when deciding to trigger the upgrade/downgrade flow when user tries to purchase the same subscription from Paywall. Instead of dealing it as a new purchase the Paywall seems to attempt to do a Upgrade/Downgrade to that product. Which then errors out from play store.I would expect the Paywall to allow user to renew the current subscription, instead of attempting to do a upgrade to the same purchase and then erroring out.In this flow the Upgrade/Downgrade to an other product did work as expected, so no issues with those. 🤖‼️ BillingWrapper purchases failed to update: DebugMessage: Account identifiers don't match the previous subscription.. ErrorCode: DEVELOPER_ERROR. SubResponseCode: NO_APPLICABLE_SUB_RESPONSE_CODE. No purchases received🤖‼

I have`Purchases.shared.attribution.enableAdServicesAttributionTokenCollection()`which according to https://www.revenuecat.com/docs/integrations/attribution/apple-search-ads should give me the following fields:https://cln.sh/41P1JJ7THowever these are the fields that I see:https://cln.sh/dPCvFb77 I have used ASA Basic in the past, but have been using advanced for months.Is there anything else that I’m missing?

Hi.I just installed macOS 27 and Xcode 27. I can’t run my app because there’s a compile error with RevenueCat. Invalid redeclaration of synthesized memberwise 'init(stringRepresentation:)'I’m not using Paywalls at the moment (no macOS support as far as I know). I know that macOS 27 was JUST released, but I thought I’d post this here anyway to make you aware of this issue, if you don’t already know about it. I did update my swift package to RevenueCat 5.75.0 Thanks, Brendan