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128 Posts
Brennan
RevenueCat Staff
BrennanRevenueCat Staff
published in Featured Articles
RevenueCat and Ad BlockersNews

First of all, thank you to everyone who reached out to let us know RevenueCat was added to a popular ad block list! Because of your messages, we were able to quickly make sense of some customer support questions and start taking action. So, what’s the situation?The RevenueCat domain was added to a community-shared list of domains that are imported by popular ad blocking tools like AdAway and Pi-hole. This means anyone using these tools is unable to access RevenueCat functionality. More specifically, developers and teams using RevenueCat won’t be able to access the RevenueCat dashboard. And with regards to app end users, app purchases can’t sync with RevenueCat and thus won’t allow for entitlements to unlock or for purchases to be properly reflected in dashboard metrics.In other words, RevenueCat won’t work at all for these users. Why was RevenueCat added to this list?The short answer is “we don’t know.” It seems to be a misunderstanding of what RevenueCat does, although we’ve explained

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Carlo Zottmann
Jacob Eiting
RevenueCat Staff
Jacob EitingRevenueCat Staff
posted in Tips & Discussion
RevenueCat CEO checking in

Hi! I’m Jacob, recovering iOS engineer and CEO of RevenueCat.  It’s still a bit mind boggling how many folks are using our little SDK these days, and I’m excited that we have an open community to chat about it. I’d love to hear your product and company feedback. I don’t get to spend nearly enough time with developers using our product day-to-day and would love to hear what direction you think we should take the SDK, the dashboard, and ultimately the company. We are here to help you make more money with your apps, so tell us what you need! P.S. I’m thinking about making an app. Can you still make apps in Objective-C?

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RETECHNew Member
posted in Tips & Discussion
How I solved getOfferings failing on Android

I too encountered the issue with getOfferings not working on Android. It was baffling because the revenuecat configuration (offering > product > entitlement)  was correct, and standalone api calls worked ok. All iOS tests worked fine, yet in Android I got errors. "There is an issue with your configuration. Check the underlying error for more details."and upon digging deeper into that message:“None of the products registered in the revenuecat dashboard can be found in the google play store” For me, the issue was that I was using the WRONG API KEY when initiating revenuecat in a given function. I was trying to be “too agnostic”.  // I was feeding the iOS api key when initiating revcat, thinking it was a global API key. await Purchases.configure({ apiKey: revenueCatApiKey }); // Then of course the rest of code worked fine on iOS....const offerings = await Purchases.getOfferings();// But what I needed to do was initiate revenue cat with the platform specific API keys, found under Pla

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alejandra-wetsch
RevenueCat Staff
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TalicomDedicated Member
asked in Tips & Discussion
Error #23: There is an issue with your configuration iOS deployment target 18.0

Hello. I have read all the existing posts on this issue, but am still stuck.My Flutter app has been successfully processing purchases via RevCat for over a year, but following publishing the latest version of the app, iOS users are getting Error #23 when trying to purchase: “There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect”I have changed nothing in the app in the latest version relevant to this issue except increased the iOS deployment target version to 18.0.I have checked all the suggestions mentioned in this form posts (signed agreements, financial setup, correct API keys, etc.), all looks fine and has not changed.purchases_flutter version is 8.7.1The code that produces this error is: offerings = await Purchases.getOfferings();Please help me diagnose and solve this -- my users can no longer make purchases

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joan-cardona
RevenueCat Staff
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ConsciousWarriorNew Member
asked in Tips & Discussion
Reverse Trial Strategy: Anybody of you got experience/data on that?

Basically it works like this: When a user downloads the app, he immediately is given 7 days of premium access, for free without opt-in into a subscription or anything, just by default. Then after 7 days, you show him the paywall where the user can choose a a monthly or yearly offer, if he doesn't choose a subscription, he loses the premium access. You communicate all of this clearly upfront (the user also sees a banner in the app saying "5 days left"), so the users knows that he is in the "trial" period. Of course the advantage is that basically all users "enter" the trial phase, but the trial to paid conversion will obviously be lower. But in total the paid users should be more hopefully, if product-market fit is great.Anyone tried this out yet? You have data on how your download to paid conversion rate improved? By how much? Can someone recommend this strategy and back it up with data? That would help a lot! Thank you very much!!

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ot-db8279New Member
posted in Tips & Discussion
[SERVICE_UNAVAILABLE] Fixed by logging back into Google Play

I was getting this error when trying to fetch products: SERVICE_UNAVAILABLE: Error fetching products. An internal error occurred. Nothing happened when trying to initiate a purchase. After checking everything in the code and console, the fix was simple:🔑 The device was logged out of Google Play. Once I logged back into a Google account in the Play Store app, everything worked. Just sharing in case it helps someone else save time

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aniket-retrytechNew Member
asked in Tips & Discussion
Feature Request - Verification in Backend

Hello,We are currently utilizing a coin wallet system within our app. When a user makes a purchase from either Android or iOS, coins are added to their wallet. However, we have recently noticed some unauthorized or unexpected purchases. To address this, we aim to verify purchases directly from the backend.We have explored the following APIs for this purpose: Purchases List API: https://api.revenuecat.com/v2/projects/{project_id}/customers/{user_id}/purchases While this API provides a list of purchases, it lacks the option to sort the results to obtain the most recent purchase. Single Purchase API: https://api.revenuecat.com/v2/projects/{project_id}/purchases/{purchase_id} The purchase_id required for this API can only be retrieved through the previous API, making it impractical to directly verify purchases from Android and iOS. After thorough investigation, we found that there is no API available to directly verify a purchase using the transaction ID. Additionally, there is no dire

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Stevdza-San
Stevdza-SanNew Member
posted in Tips & Discussion
Promo/Discount Codes feature in the Revenuecat roadmap?

Implementing a promo/discounted codes feature, where we can track purchases with various codes that we generate on our own, can be hard to implement if we need to track all these things on our own.We already have amazing Paywalls. Imagine having an option to add the promo code field in it as well. And being able to include different offerings based on the code.I think it would be a hell of a feature if RevenueCat could include it in the roadmap.What do you think about it?

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jeffrey_bunn
RevenueCat Staff
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emmanuel-aguilar-0dba13New Member
asked in Tips & Discussion
Ipad

Hi, do you think you can help me with anything, please?Look, I'm working on a project in Flutter. In this project, I have what will be subscriptions, and I'm managing them with Revenucat. We already have the implementation done, and it works perfectly on iPhone, but the problem we're having is that when we emulate the app on an Air Pod, it's giving us problems in that area.Let me give you a little more important context:This same problem we're experiencing right now with Air Pod emulators previously occurred on iPhone emulators, but it was solved by creating a "StoreKit 1 Configuration File." This file allowed us to set up our subscriptions in Xcode, and this way, the problem was eradicated. However, now the problem persists on the iPad. I don't know if additional adjustments need to be made for the iPad. I've already tried to create an iPad emulator with iOS 17.5, thinking it might be the iOS version, but it still doesn't work.Thank you very much for your time.Console error:DEBUG: ℹ️

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chris_perriam
RevenueCat Staff
feliz-philip-8b67d4
feliz-philip-8b67d4New Member
asked in Tips & Discussion
Subscription Status Delay in Sandbox – Normal?

Hey folks,I’m testing subscriptions in the iOS sandbox using RevenueCat, but noticing delays in status updates—like renewals or expirations not showing up right away in the dashboard.Is this normal in sandbox? Also, is there a way to manually trigger a sync or refresh from the app side?Would love to hear how others are handling this during development. Trying to keep everything smooth before going live.Also, if anyone’s visualizing this kind of data, what are the best data visualization tools you’re using with RevenueCat?Thanks!

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guilherme
RevenueCat Staff
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thomasf-23432fNew Member
asked in Tips & Discussion
The webhook documentattion for subscriber_attributes is not consistent with examples

https://www.revenuecat.com/docs/integrations/webhooks/event-types-and-fieldsThe fields table says  that subscriber_attributes is an ArrayIn the example below it is an Object

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wes_clark
RevenueCat Staff
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robert-agaveNew Member
posted in Tips & Discussion
Offerings or products empty

Hi! Just want to share our experience with App Store and app review team not able to fetch products.So we got rejected several times because product prices were not showing up for app review team, while local testing on device and also TestFlight consistently worked ok. So we decided to hardcode our subscription prices and it helped, app got released to App Store. But unfortunately payment wasn’t working, as products were coming still empty. We planned several strategies how to debug it, but I really wanted to give it a time, because a lot of users were posting that it took up to 24 hours for payments to propagate. In our case it took ~72 hours! But it works now! So guys don’t loose hope and just give it a time. P.S. while waiting for payments to propagate, on Approved subscriptions page we fixed typo in our subscription Localization and it turned into waiting for review status. Payments started working as our localization got approved. So not sure at all but maybe it helped payments t

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jeffrey_bunn
RevenueCat Staff
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aaaHelper
posted in Tips & Discussion
Option to Change Notification Sounds in the Official iOS App

Hello.The RevenueCat iOS app is very well-made.The notifications from this app bring a different level of dopamine compared to others.The only unfortunate thing is that the notification sound cannot be changed to a custom one.If we could differentiate the notification sound from other apps, we would be able to know about purchases without looking at the screen.It would work well enough to just be able to select from sounds built into the iOS system, without having to create custom sounds.Thank you for your consideration.

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wes_clark
RevenueCat Staff
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ksog66New Member
asked in Tips & Discussion
Can't see the free trial offer for my monthly subscription inside paywall.

I have created paywall with three product, one is single time purchase iap and other two are subscription based, (monthly, yearly, and lifetime)after configuring the paywall using the documentation, i am able to add these 3 products in the paywall, but then i created a new offer under monthly plan subscription for 7 days free trial. i am unable to add these offer in the paywall, as it is not received by revenuecat inside their packages or product

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joan-cardona
RevenueCat Staff
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leroyice111New Member
asked in Tips & Discussion
Struggling with RevenueCat + Flutter (Riverpod, Firebase, GoRouter) Integration

Hi everyone! I’m trying to integrate RevenueCat into my Flutter app, which already uses Riverpod for state management, Firebase for auth/onboarding status, and GoRouter for navigation. I’m running into issues with routing redirects, linking Firebase users to RevenueCat, and handling subscription states. Would appreciate guidance or examples!My Setup: Authentication: Firebase Auth (users marked as "completed onboarding" in Firestore). Routing: GoRouter with redirect logic to handle onboarding/auth flows. RevenueCat: Configured, but struggling to link Firebase users and prevent paywall errors. Key Issues: Routing Conflicts: Using redirect in GoRouter, but async checks (onboarding status, subscription) cause race conditions. Example: Sometimes the app shows the paywall even if the user has an active subscription, or redirects incorrectly. Linking Firebase ↔ RevenueCat: How do I ensure the Firebase user ID is synced with RevenueCat’s user ID after login? State Manageme

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jeffrey_bunn
RevenueCat Staff
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goodbenyaNew Member
asked in Tips & Discussion
Extend time of subscription for user

I would like to provide extra time of the subscription for user.For example service was not able during 2 days and I would like to grand 2 days to user.Is it possible to do with RevenueCat?

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wes_clark
RevenueCat Staff
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luis-b70ca8New Member
asked in Tips & Discussion
Documentation typo

I did not know where to report this, rather silly, thing. This documentation:https://www.revenuecat.com/docs/tools/customer-center/customer-center-flutter States that we need at least version 8.7.0 Well, the latest release of that package in pub.dev in 8.6.1 at the time of writing and the changelog:https://pub.dev/packages/purchases_ui_flutter/changelogsays you introduced the customer center at 8.6.0 Great product guys, thanks!!

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joan-cardona
RevenueCat Staff
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pruppertjrNew Member
asked in Tips & Discussion
Can I create a way to unlock an entitlement outside of an In-App Purchase?

I have an app with an optional subscription for additional features. I have a company that wants to offer these features to it’s employees via a partnership. Basically they will pay a one time fee for 1 year access on behalf of their employees who download the app. On the app store, I can create a promo code that grants a 1 year free trial, but this will auto renew on the individual users Apple ID’s, which is not what I want. It’s not possible to do this with the other subscription option (Non-renewing subscriptions) which I thought would be the ideal solution for this case.  Would it be possible to create a section in my app, where the users can enter a custom code which will unlock a certain entitlement? Thank you!  

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RevenueCat Staff
Haley PaceRevenueCat Staff
posted in Featured Articles
Transfer Events

What are Transfer Events?Transfer events are when a transfer of transactions and entitlements was initiated between one App User ID(s) to another. This event is from RevenueCat to inform you of purchases being transferred between users of your app. Why do Transfers Happen?Transfer events occur if a user claims the purchases of another user, which will happen if both users are logged into the same underlying store account, and if the user attempts to restore purchases. This is because RevenueCat will detect that the purchases belong to that app store account and will then transfer the purchases to the new user so they can access their purchases. RevenueCat is able to detect this because transactions are associated to the underlying store account. FAQsCan I have multiple RevenueCat users for the same Apple/Android account?You cannot have multiple users with the same underlying store account as they will always share purchases. How do I prevent transfers?To prevent all transfers, you’ll w

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Ryan Glanz
RevenueCat Staff
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syed-hamid-cf6ec5New Member
asked in Tips & Discussion
REST API Environment issue

I have setup an API in bubble, which shows environment: sandbox in production as well.How to resolve this issue?

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wes_clark
RevenueCat Staff
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wang-zhilin-617149New Member
asked in Tips & Discussion
Lost a lot of orders, give up RevenueCat

Lost a lot of orders, give up RevenueCat, intend to buy their own server to do order verification, fortunately, there is no user to give bad reviews 

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kaitlin
RevenueCat Staff
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alfonso-bricenoNew Member
asked in Tips & Discussion
Unable to Fetch Subscription Products During App Store Review

I’m currently facing an issue with my app during the App Store review process, and I need some guidance.Problem Overview:The App Store Review team has rejected my submission because they encountered an error when attempting to purchase subscriptions. Specifically, the error occurs when the app tries to fetch subscription products from the App Store.Details:The subscriptions are still in a "Pending Approval" state in App Store Connect. When the app calls getProducts() or fetches entitlements, it returns no products, likely because the subscriptions haven’t been approved yet. This leads to an error when the App Review team tries to initiate a purchase.What I’ve Done So Far: Receipt Validation: My server is configured to validate both production and sandbox receipts as per Apple’s guidelines. Testing in the sandbox environment works fine, and the app handles receipts correctly in that context. StoreKit Testing: I’ve included a StoreKit configuration file in my Xcode project to simulate

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joan-cardona
RevenueCat Staff
tina
RevenueCat Staff
tinaRevenueCat Staff
posted in Tips & Discussion
Accessing transactionIdentifier

If your app is using the native iOS SDK with Swift, you can access the transactionIdentifier field through the transaction object when purchasing the product. You can see more details about this in our 'Making Purchases' docs and RCTransaction object in the iOS SDK. This field is not accessible through RevenueCat's other SDKs, however, can be accessed through webhooks and ETL exports. Typically the information included with PurchaserInfo and EntitlementInfo objects is enough data for most implementations of our SDK.If you're looking for the transactionIdentifier to track consumption of consumable products, consider using RevenueCat's GET /subscribers endpoint instead. You can utilize RevenueCat's unique identifier, id, in the non-subscription object to track consumption of all your consumable products.If there are any additional use cases for utilizing the transactionIdentifier, we'd be happy to share the feedback with our team and/or find another way to help you solve what you're tryi

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RgrgNew Member
asked in Tips & Discussion
All recent Transactions

Hi RevenueCat community, my favorite view is the “Recent transaction” view on the dashboard. But it only shows the last 10 transactions. I would like to view much more. But I have no idea how to get that “last subscription” sorting e.g. in the customer list. Any idea?Thank you!

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jeffrey_bunn
RevenueCat Staff
Ryan Glanz
RevenueCat Staff
Ryan GlanzRevenueCat Staff
posted in Featured Articles
Is RevenueCat Supported In My Country?

Does RevenueCat Support Purchases in (X) Country?RevenueCat supports subscriptions and in-app purchases for any country that is supported by the app stores (Apple, Google, Amazon) and Stripe. What if my country is only partially supported?If you want to support in-app purchases in Bermuda, for example, RevenueCat will work for all users in Bermuda, and they can make purchases in the Apple App Store and Amazon Appstore, but not in the Google Play Store.If a Bermudian user purchases a subscription on an Apple device, they can still access their subscription on an Android device if you properly support cross-platform usage of RevenueCat. Stripe purchasesStripe works differently from the app stores. If you as a developer have a bank account in a supported country, then you can collect payments globally. So, in the table below, if a country does not have a √ for Stripe, that does not mean you cannot collect Stripe payments from users in that country. It simply means your bank account/busine

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Ryan Glanz
RevenueCat Staff

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