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89 Posts

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gamer_29New Member
posted in Tips & Discussion

Problem in integrating revenue cat in unity

 Hi, I'm currently working on implementing RevenueCat in my Unity game. I used the Subtester Project as a reference, modified my code, and simplified the options. I'm currently running the Subtester Project with my modified code, but I encountered an error stating, "There is an issue with your configuration." I have shared screenshots of the error message and the modified script. I would appreciate it if someone in the community could guide me through this issue.Screen Shot of my Modified Ui and Error messagebelow is my modified script

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G
11 days ago
cody
RevenueCat Staff
codyRevenueCat Staff
published in Featured Articles

Do I need a 'Restore Purchases' button?

Restoring purchases is a mechanism by which your user can restore their in-app purchases, re-activating any content that had previously been purchased from the same store account (Apple’s App Store or Google Play).By not including a method to restore purchases, users could lose access to existing purchases to which they are entitled. This isn’t ideal, so it is strongly recommended that you include some way for users to trigger the restoreTransactions method, even if you require all customers to create accounts.What happens when a user restores purchases?When a user restores purchases, the Purchases SDK syncs the user’s device receipt with the RevenueCat backend. The device receipt contains unique information about the user’s transactions so that RevenueCat is able to pair the transactions to an app user ID and then subsequently unlock the appropriate entitlements.RevenueCat offers a configurable option in an app’s settings to change the restore behavior in the event that a receipt has

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14 days ago
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fmlluisHelper
asked in Tips & Discussion

Determining if subscription change is upgrade or downgrade

I am developing a Google Play application which has multiple subscription tiers and multiple subscription periods:[Tier A - Annual] [Tier A - Monthly][Tier B - Annual] [Tier B - Monthly][Tier C - Annual] [Tier C - Monthly]I would like to apply different proration methods depending on if the user upgrades/downgrades their subscription.What is the most sensible method to determine if a subscription change is an upgrade or downgrade in this scenario?In this guide an upgrade is described as a change where the ‘price per unit of time increases’. I’m confused about how to compare two subscriptions which use different time units (e.g. moving from [Tier A - Annual] to [Tier B - Monthly]) Many thanks

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16 days ago
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FlorianNew Member
posted in Tips & Discussion

Billing Issue message sheet on iOS

Hi, Do we have a release date for the Billing Issue message sheet on iOS? I haven’t found anything better than “this summer”.https://developer.apple.com/documentation/storekit/message/reason/4123328-billingissue Also, has anybody already tested it in Sandbox? Thanks!

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Seth Miller
24 days ago
sharif
RevenueCat Staff
sharifRevenueCat Staff
posted in Featured Articles

Handling sandbox webhooks

RevenueCat can send webhook notifications to your backend any time an event happens in your app. Events include initial purchases, cancellations, renewals and more. Sandbox purchases also generate webhooks. This post is a deep dive into how to handle webhook events for sandbox purchases.What are sandbox webhook events?Sandbox webhook events are generated from sandbox transactions. Sandbox events have environment=sandbox and they contain data about sandbox transactions, like expiration date, trial period, etc. We send them when you make sandbox purchases so that you can test your backend code to make sure it handles webhook events properly.To learn more about what’s included in a webhook event, see our webhooks guide.Note that some events, like transfers, aren't production or sandbox, and so don't have an environment property.The following user webhook events don't have an environment property: TRANSFER SUBSCRIBER_ALIAS This is because these events are user events, not transaction eve

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29 days ago
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luckspActive Member
asked in Tips & Discussion

Is there a way to change how fast a Sandbox purchase becomes inactive?

I would like to test the full flow, without waiting, up to an hour?, for the sandbox purchase to be reset.  Is there a way to change how quickly this works? Even manually cancelling the subscription in the App Store sandbox user settings doesn’t change the expiration date.

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wes_clark
RevenueCat Staff
1 month ago
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robert-agaveNew Member
posted in Tips & Discussion

Offerings or products empty

Hi! Just want to share our experience with App Store and app review team not able to fetch products.So we got rejected several times because product prices were not showing up for app review team, while local testing on device and also TestFlight consistently worked ok. So we decided to hardcode our subscription prices and it helped, app got released to App Store. But unfortunately payment wasn’t working, as products were coming still empty. We planned several strategies how to debug it, but I really wanted to give it a time, because a lot of users were posting that it took up to 24 hours for payments to propagate. In our case it took ~72 hours! But it works now! So guys don’t loose hope and just give it a time. P.S. while waiting for payments to propagate, on Approved subscriptions page we fixed typo in our subscription Localization and it turned into waiting for review status. Payments started working as our localization got approved. So not sure at all but maybe it helped payments t

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1 month ago
Brennan
RevenueCat Staff
BrennanRevenueCat Staff
published in Featured Articles

RevenueCat and Ad BlockersNews

First of all, thank you to everyone who reached out to let us know RevenueCat was added to a popular ad block list! Because of your messages, we were able to quickly make sense of some customer support questions and start taking action. So, what’s the situation?The RevenueCat domain was added to a community-shared list of domains that are imported by popular ad blocking tools like AdAway and Pi-hole. This means anyone using these tools is unable to access RevenueCat functionality. More specifically, developers and teams using RevenueCat won’t be able to access the RevenueCat dashboard. And with regards to app end users, app purchases can’t sync with RevenueCat and thus won’t allow for entitlements to unlock or for purchases to be properly reflected in dashboard metrics.In other words, RevenueCat won’t work at all for these users. Why was RevenueCat added to this list?The short answer is “we don’t know.” It seems to be a misunderstanding of what RevenueCat does, although we’ve explained

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Carlo Zottmann
1 month ago
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Ahmet Aziz BesliNew Member
asked in Tips & Discussion

Live Daily Sales Report

Hi,  I have a feature request which is going to help I think most of the developers who uses RC.  I want to see my daily sales whenever I want like, There must be box on the main page which will show, for example:  TodayTotal new subs: 122 Total renewed sub: 213 We are able to see new subs in chart of Active Subscriptions Movement, but it is not live. It doesn’t show the updated units at that moment and also it doesn’t show renewed ones. The chart also mentions the data as (incomplete). To sum up, I wonder when we can have a feature like this, or do we already have it?

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Michael Fogel
RevenueCat Staff
1 month ago
Ryan Glanz
RevenueCat Staff
Ryan GlanzRevenueCat Staff
posted in Featured Articles

Enabling Team Subscriptions with RevenueCat

💫  OverviewIt’s common for developers to offer subscriptions that unlock entitlements for more than one user at a time. This is usually seen in B2B business models where one person (an administrator) can purchase multiple licenses for a product and then distribute those licenses to workers within their company.While the app stores don’t support this behavior out of the box, this article explores how developers can implement such a subscription model with RevenueCat. 📖  Definitions One-to-Many Subscription: A subscription purchased by one user that unlocks entitlements for one or more distinct users. Managing User: The user who purchases and manages a one-to-many subscription. Receiving User: A user who receives an entitlement from a one-to-many subscription.  🔐  PrerequisitesYou have non-anonymous user IDs for all users involved in a one-to-many subscription (i.e., the managing and receiving users). You are using RevenueCat as the source of truth for entitlements in your apps. Y

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Ryan Glanz
RevenueCat Staff
2 months ago
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cf4ed4New Member
posted in Tips & Discussion

Experiments should have the concept of "placement"

Hello,I feel like it is hard to have clean data of our experiments with revenueCat. The main reasons being:Almost every new experiment implies an app update which the user may not have done We have a paywall where the user can change his subscription that we do not want to include in the A/B testAs a result we always have “other” products in our experiment results and globally I am not at ease with the data returned.Is there something we are doing wrong ?It would be great to have the concept of “placement” so that we can do an A/B Test only in certain part of the app and also compare the revenues from differents places in the app.Best regards,

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2 months ago
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novelapproachesNew Member
asked in Tips & Discussion

What are best practises for handling events?

I’ve integrated RevenueCat (Capacitor) and enabled the Firebase extension. Test purchases are coming through and the Firebase Extension seems to be working. It saves information in two collections and events in EventArc, though I’m not so familiar with that.I understand that for consumable non-renewable products my own database (FireStore) is the single source of truth.I guess i can figure out how to read that data and do “something” with it, but i was wondering what best practices were. Surely this is a common situation, are there any available solutions / libraries that handle the standard events? In my case initially it would be

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Michael Fogel
RevenueCat Staff
3 months ago
H
RevenueCat Staff
Haley PaceRevenueCat Staff
posted in Tips & Discussion

Offline App Guidance

If you plan to have an app that is offline, then there is some information on RevenueCat’s end that you should be aware of.A network connection is required to make a purchase and communicate with RevenueCat, but the subscription status is cached on the device as long as needed via CustomerInfo. This way you can still check for a user’s entitlements so they can continue to access your app’s content. When offline, the current state of the subscription will be preserved until it can be re-synced with RevenueCat (e.g. if they're subscribed, they'll remain subscribed).The app user id and CustomerInfo are cached, and CustomerInfo will be returned while offline forever if the user never goes online, unless something happens that invalidates the cache. The offerings do not persist between app launches, so you will need to cache this data and display them yourself when the app is offline. See our caching docs here for more information.If you do not want users to have access to their subscriptio

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3 months ago
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JuliaNew Member
posted in Tips & Discussion

About the worst support ever!

We’re on a pro plan and because of RevenueCat’s unstable system we’re unable to track some of the events and I reached their support 2 times but still no response for days. We’re going to replace you guys ASAP. No thanks for your bad services

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sharif
RevenueCat Staff
4 months ago
J
jacklinNew Member
asked in Tips & Discussion

Are delayed webhook notification sent immediately after calling REST API?

We are testing sync mechanism of REST API (PLAY_STORE, SANDBOX). We found that if a renewal webhook is not sent, and when we GET https://api.revenuecat.com/v1/subscribers/{app_user_id}, the same renewal webhook notificaiton is sent immediately. I can’t find any information about whether delayed webhooks would be sent after calling REST API. Is this coincidence or a normal behavior of RevenueCat? 

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J
4 months ago
H
RevenueCat Staff
Haley PaceRevenueCat Staff
posted in Featured Articles

Transfer Events

What are Transfer Events?Transfer events are when a transfer of transactions and entitlements was initiated between one App User ID(s) to another. This event is from RevenueCat to inform you of purchases being transferred between users of your app. Why do Transfers Happen?Transfer events occur if a user claims the purchases of another user, which will happen if both users are logged into the same underlying store account, and if the user attempts to restore purchases. This is because RevenueCat will detect that the purchases belong to that app store account and will then transfer the purchases to the new user so they can access their purchases. RevenueCat is able to detect this because transactions are associated to the underlying store account. FAQsCan I have multiple RevenueCat users for the same Apple/Android account?You cannot have multiple users with the same underlying store account as they will always share purchases. How do I prevent transfers?To prevent all transfers, you’ll w

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RevenueCat Staff
4 months ago
0xDEV
0xDEVNew Member
asked in Tips & Discussion

Tracking/Viewing Monthly Earnings from New vs. Existing Customers on RevenueCat

Hello everyone,I was wondering if anyone could share their methods or strategies for monitoring revenue on RevenueCat. Specifically, I'm interested in how to break down monthly earnings between new customers and existing ones.Any advice or insights would be greatly appreciated! Thank you.

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Michael Fogel
RevenueCat Staff
5 months ago
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mamadou-dia-67fa4aNew Member
asked in Tips & Discussion

Offering not appearing on Android

I am using RevenueCat for my subscriptions, but on Android, the offerings only include the monthly subscription plan and not the annual one. Could you please check to determine whether the issue lies in our setup or with RevenueCat

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S
5 months ago
ryan
RevenueCat Staff
ryanRevenueCat Staff
published in Featured Articles

iOS Product Setup Video (in App Store Connect)

Hi! We put together a video on the RevenueCat Youtube channel that walks through how to setup auto-renewing subscription products through App Store Connect.This may be helpful if you’re getting started with iOS subscriptions, or having trouble fetching products from Apple due to some configuration issue.Let me know if this is useful and if there’s other content you’d like to see!  

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5 months ago
Q
quentinhytNew Member
posted in Tips & Discussion

Allow to filter experiment results by country

As of today, if I want to run the same experiment in different countries and have separate data for each country, I have to run it as many time as there is countries. RevenueCat only allows one experiment per project at a time.So of I want to try the same 5 months experiment in 5 countries, it will take 25 months in total.Why not allow to filter a global experiment’s data by country on display?

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Michael Fogel
RevenueCat Staff
6 months ago
C
Charlie-pageNew Member
asked in Tips & Discussion

RevenueCat for Offline Only Apps

Hey Revenue Cat users - I’m new to RevenueCat, but I’m creating an app that is all local storage, and currently doesn’t have any authentication. I want users to be able to try the app, but then pay a one-time flat fee to keep using it.Has anyone else built apps with this kind of use case for payment? It’s a flutter app, so it should be cross-platform. I want to have as minimal as possible of work for users.Are there any great docs on the revenue cat website (or elsewhere) detailing this kind of use case?

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H
RevenueCat Staff
6 months ago
D
dz1200New Member
posted in Tips & Discussion

Feedback

Include refunds / refund info. Refunds should also appear in transactions Paginate transactions page so we can view more

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H
RevenueCat Staff
6 months ago
A
Anonymous
posted in Tips & Discussion

Google I/O 22 Announcements - RC Product Priorities

What features are you the most excited about?What would you like to learn more about?Many updates and changes have been introduced during Google I/O 22 and our team is busy deep diving into these topics and prioritizing them according to your needs. We would love to hear your thoughts and needs on these features. New Subscription Model - is it all clear what that means or would you rather we just take care of it?  Play Console – how does your setup look after the changes? does this create an opportunity for your app? Flexible Offers - would you see yourself making a use of this?  Prepaid plans - does this solve an issue for you? would you like to learn more about the payment landscape of recurring payments?  Play Index - do you see yourself using the index moving forwards? If so, what kinds of communications would you expect from RevenueCat?Excited to hear from you!

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7 months ago
Peter Brockmann
Peter BrockmannNew Member
asked in Tips & Discussion

😿‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.

So I had this error message on my Android testing of my Flutter app (iOS worked like a champ) and worked through the troubleshooting steps provided by RevenueCat support, (https://community.revenuecat.com/sdks-51/why-are-offerings-or-products-empty-124), (BTW some of these screens need updating please, particularly because this is a popular post), I even got Google Play Store support involved (the portal is soooo convoluted) and after about two weeks of getting one email response per day, at my wits end, I engaged the chat service. A chat support person in Google told me in five minutes that I could only make my app release ‘ACTIVE’ in the Closed Testing if … my Managed Publishing state was ON!I didn’t know what that was, then they explained:them: Kindly go to your app's Publishing Overview section on you Play Consoleme: kthem: Then, click the "Turn off Managed Publishing" button.them: Once you've turned it off, kindly wait for the changes to be reflected on your Play Console.and then,

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Peter Brockmann
7 months ago
E
ezebecke.devNew Member
asked in Tips & Discussion

Privacy Policy

Got an email from Google Play asking me to disclose more information regarding RevenueCat:Your app is uploading users' Primary Account information to https://api.revenuecat.com without disclosing it in the privacy policy in Play Console. My app currently offers In-app purchases. I’m looking for Privacy Policies examples. Thanks!

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8 months ago

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