Start exploring

Find your answer

SDKs

Get help with your SDK implementation

Dashboards & Tools

Get help with charts, customer timelines, and anything related to the dashboard

Third party integrations

Get help with webhooks, third-party integrations, and attribution providers

General Questions

Find answers to general questions that don't fit other categories

Should I post here or contact RevenueCat Support?

Building apps can be tough, but we're here to help where we can!Our community is designed to be a place to discover and engage with other developers r...

Forum|Forum|4 years ago

41860

Why are offerings or products empty?

Check out our new and improved walkthrough guide! If you're still testing in sandbox, it's most likely a configuration issue that's preventing the pr...

Forum|Forum|4 years ago

1188140

About data discrepancies

It’s a common issue that comes up on every single analytics platform - in one system you have 3105 active trials, on another, 5046. What’s the deal?Th...

Forum|Forum|4 years ago

36780

Get started in the community

6,244 Posts
16,337 Replies
9,053 Members

Recently active
Questions

H

hattapogluNew Member

SDKs

Stripe products not appearing in getOfferings() in RevenueCat Web SDK

I’m building a web-based TV app where users scan a QR code on the TV to complete payment on their phone. I’m using purchases-js and calling getOfferings() to display products for the current offering.However, the packages array is coming back empty,

chuck-2b8203New Member

Third-Party Integrations

Does Apple Search Ads attribution appear in webhook payloads / Customer API attributes (subscriber_attributes)?

Hi, we are setting up server-side analytics forwarding and I need to confirm where Apple Search Ads (ASA) attribution is stored after RevenueCat collects it.Context- Our iOS app calls `Purchases.enableAdServicesAttributionTokenCollection()`, so Reven

AirDevsNew Member

Experiments with new_and_existing enrollment fail when using Placements

Hi there, for context I’ve already sent a support ticket regarding this issue but wanted to get better visibility here as it’s a pressing matter for us to be able to experiment in this manner. Our Setup:SDK: react-native-purchases 9.15.2 (iOS SDK 5.6

adib-zainiMember

What is the format for app_user_id?

Hello RC team,I have a question regarding the format for App User ID. From my understanding, the default app user id is prefixed with $RCAnonymousID However, on from my webhook log, I am seeing this value where the id is base64. This makes my backend

594

1 day ago

tobysola1Dedicated Member

Third-Party Integrations

Update on timestamps to Customer.io?

Hi, Any update on changing the timestamps you’re sending to Customer.io via the direct integration from ISO to Epoch? I asked in this post before: Customer.io doesn’t run on ISO, they use Epoch. As it stands, this integration isn’t very useful (the m

cbhNew Member

Web Billing config linked to live Stripe account — only rcb_sb_ key visible, no production rcb_ key

Hello,My Web Billing app config ("HOURRAIL App") is connected to a live Stripe account (verified in Account Settings, Mode: Live).Real transactions are going through with a “Web purchase link”.However, the config only shows a sandbox key (rcb_sb_...)

333

2 days ago

H

HealthyLucasNew Member

Dashboard & Tools

Tabs height set to Fill does not work

A title says, when trying to set height: Fill on Tabs component, it does not work. Seems like it’s not growing as expected. This bug is present on Tab component only, Stack works properly.

564

2 days ago

A

antti-keistinenNew Member

SDKs

Android Purchases SDK: Can you customize the Paywall Error Dialogs?

Seems the Android Paywalls show Material3 Alert Dialog. Are there plans to make these customizable or disable them so we can show the errors in style that matches the rest of our App? Only way we have found to do this, is to resume(false) in onPurcha

antti-keistinenNew Member

SDKs

Android Purchases SDK: Could pending product change info be exposed from SDK?

After a DEFERRED replacement (A → B), Google Play marks the active subscription as “Plan change”, but RevenueCat SDK for Android doesn’t seem to expose this state where the active subscription is pending a plan change.Could this be exposed from the R

amir-2735d8New Member

General Questions

Monthly subscription with 12-month commitment

Hey everyone,I came across this previous discussion about Apple’s new “monthly subscriptions with a 12-month commitment” feature:https://community.revenuecat.com/sdks-51/monthly-subscriptions-with-a-12-month-commitment-7629?tid=7629&fid=51Since t

hattapogluNew Member

Stripe products not appearing in getOfferings() in RevenueCat Web SDK

I’m building a web-based TV app where users scan a QR code on the TV to complete payment on their phone. I’m using purchases-js and calling getOfferings() to display products for the current offering.However, the packages array is coming back empty,

AirDevsNew Member

Experiments with new_and_existing enrollment fail when using Placements

Hi there, for context I’ve already sent a support ticket regarding this issue but wanted to get better visibility here as it’s a pressing matter for us to be able to experiment in this manner. Our Setup:SDK: react-native-purchases 9.15.2 (iOS SDK 5.6

adib-zainiMember

What is the format for app_user_id?

Hello RC team,I have a question regarding the format for App User ID. From my understanding, the default app user id is prefixed with $RCAnonymousID However, on from my webhook log, I am seeing this value where the id is base64. This makes my backend

594

1 day ago

H

HealthyLucasNew Member

Dashboard & Tools

Tabs height set to Fill does not work

A title says, when trying to set height: Fill on Tabs component, it does not work. Seems like it’s not growing as expected. This bug is present on Tab component only, Stack works properly.

564

2 days ago

A

antti-keistinenNew Member

SDKs

Android Purchases SDK: Can you customize the Paywall Error Dialogs?

Seems the Android Paywalls show Material3 Alert Dialog. Are there plans to make these customizable or disable them so we can show the errors in style that matches the rest of our App? Only way we have found to do this, is to resume(false) in onPurcha

antti-keistinenNew Member

SDKs

Android Purchases SDK: Could pending product change info be exposed from SDK?

After a DEFERRED replacement (A → B), Google Play marks the active subscription as “Plan change”, but RevenueCat SDK for Android doesn’t seem to expose this state where the active subscription is pending a plan change.Could this be exposed from the R

amir-2735d8New Member

General Questions

Monthly subscription with 12-month commitment

Hey everyone,I came across this previous discussion about Apple’s new “monthly subscriptions with a 12-month commitment” feature:https://community.revenuecat.com/sdks-51/monthly-subscriptions-with-a-12-month-commitment-7629?tid=7629&fid=51Since t

331

2 days ago

L

lior-sivan-1285a3New Member

General Questions

Google Play credentials "Authentication Error" – all 3 API permissions failing after full setup

13

sean-d203f1New Member

SDKs

Introductory Offer on One Time Products not working on Android 10.6.1

I have an introductory offer applied to a one time purchase on the google play console with legacy compatibility checked. Whilst the UI in the app shows the discounted price when I click to purchase it and the google billing bottom sheet surfaces, it

gsx5New Member

Feature request - Virtual Currency

I’d love to see more flexible credit distribution for subscriptions, especially for cases where the billing period and the credit refresh period are not the same. A common example would be an annual plan where the user pays once per year, but their i

261