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General Questions

Find answers to general questions that don't fit other categories

Should I post here or contact RevenueCat Support?

Building apps can be tough, but we're here to help where we can!Our community is designed to be a place to discover and engage with other developers r...

Forum|Forum|5 years ago

43390

Why are offerings or products empty?

Check out our new and improved walkthrough guide! If you're still testing in sandbox, it's most likely a configuration issue that's preventing the pr...

Forum|Forum|5 years ago

1201740

About data discrepancies

It’s a common issue that comes up on every single analytics platform - in one system you have 3105 active trials, on another, 5046. What’s the deal?Th...

Forum|Forum|5 years ago

37630

Get started in the community

6,323 Posts
16,669 Replies
9,236 Members

Recently active
Questions

C

city-plans-246266New Member

General Questions

In -app promo code from google play not working

Hi there - grateful for help!Issue: promo codes created read as ‘not valid for this purchase’ when redeeming in app. I want to create a 30 day trial code. I have a fresh account registered as a tester, in the correct region, with payment information,

lw-trscNew Member

KMP SDK Warning: Could not resolve remote config blob(s) for 4 of 4 requested item(s) in topic 'ui_config'

Our users' devices report A LOT of these warnings after we updated to the latest KMP SDK:[Purchases] - WARN: Could not resolve remote config blob(s) for 4 of 4 requested item(s) in topic 'ui_config': [app, localizations, variable_config, custom_varia

AlmoptNew Member

V2 paywall keeps downloading custom fonts that are already bundled via UIAppFonts, and registration then fails on iOS

On iOS, my Paywalls V2 paywall downloads its custom fonts from fonts.pawwalls.com on every launch, even though the exact same font files are bundled in the app and registered through UIAppFonts. The subsequent registration then fails, and the downloa

324

1 day ago

T

tanya-zhechevaNew Member

SDKs

Problem after upgrading to version 9.0.0

Recently, we upgraded both our libraries (purchases and purchases-ui) to version 9.0.0 because Google Play required apps to use Play Billing Library (PBL) version 8 or later.Before that we had no issues with our app, purchases worked fine in locall a

garvit-arora-3d6952New Member

Third-Party Integrations

Next steps for organising the shipathon

I got the mail from Adam about holding the event of shipathon at my campus and I replied on that mail the same day, but I didn't get any further updates on that. Our campus would be grateful to accept you as the hackathon in our college. Please reply

abhi-tyagiNew Member

Test store renewals - API returns empty entitlements momentarily in between renewals

Hi, I am integrating RevenueCat in my app and currently testing monthly subscriptions using the Test Store.I tried using the REST V2 api to get the customer’s active entitlements on my backend server. It gives proper response most of the time but dur

flowNew Member

Intro-offer condition unresolved in first paywall render (eligibility cached)

Components-based paywall: conditional intro-offer row is missing in the firstrender, even though eligibility is already cached## Setup- purchases-ios 5.70.0, SwiftUI, iOS 18- Components-based paywall built in the editor, presented with RevenueCatUI.

526

2 days ago

A

Alperen AcikgozNew Member

SDKs

Paywalls v2: Icon components (e.g. close button) have no accessibility label — unlike Image components

Following up on Tarek's answer in the closed thread "Accessibility configuration support in Paywalls?" (community.revenuecat.com/sdks-51/accessibility-configuration-support-in-paywalls-7709) - that thread is closed for comments, so filing the concret

hank-huangNew Member

Could not delete virtual currency

I have removed and deleted all products associated to the virtual currency, and deleted all users. Yet it still won’t let me to delete virtual currency.The error message is: `The virtual currency has transactions and cannot be deleted.`

AdamSelfUpNew Member

Paywall video localization

HiI recently started adding more language localizations to my paywall, and I ran into an issue.Is there currently any way to localize the video used in the paywall?Right now, it seems that the video is shared globally across all localizations. The pr

AlmoptNew Member

V2 paywall keeps downloading custom fonts that are already bundled via UIAppFonts, and registration then fails on iOS

On iOS, my Paywalls V2 paywall downloads its custom fonts from fonts.pawwalls.com on every launch, even though the exact same font files are bundled in the app and registered through UIAppFonts. The subsequent registration then fails, and the downloa

324

1 day ago

T

tanya-zhechevaNew Member

SDKs

Problem after upgrading to version 9.0.0

Recently, we upgraded both our libraries (purchases and purchases-ui) to version 9.0.0 because Google Play required apps to use Play Billing Library (PBL) version 8 or later.Before that we had no issues with our app, purchases worked fine in locall a

abhi-tyagiNew Member

Test store renewals - API returns empty entitlements momentarily in between renewals

Hi, I am integrating RevenueCat in my app and currently testing monthly subscriptions using the Test Store.I tried using the REST V2 api to get the customer’s active entitlements on my backend server. It gives proper response most of the time but dur

flowNew Member

Intro-offer condition unresolved in first paywall render (eligibility cached)

Components-based paywall: conditional intro-offer row is missing in the firstrender, even though eligibility is already cached## Setup- purchases-ios 5.70.0, SwiftUI, iOS 18- Components-based paywall built in the editor, presented with RevenueCatUI.

526

2 days ago

A

Alperen AcikgozNew Member

SDKs

Paywalls v2: Icon components (e.g. close button) have no accessibility label — unlike Image components

Following up on Tarek's answer in the closed thread "Accessibility configuration support in Paywalls?" (community.revenuecat.com/sdks-51/accessibility-configuration-support-in-paywalls-7709) - that thread is closed for comments, so filing the concret

hank-huangNew Member

Could not delete virtual currency

I have removed and deleted all products associated to the virtual currency, and deleted all users. Yet it still won’t let me to delete virtual currency.The error message is: `The virtual currency has transactions and cannot be deleted.`

AdamSelfUpNew Member

Paywall video localization

HiI recently started adding more language localizations to my paywall, and I ran into an issue.Is there currently any way to localize the video used in the paywall?Right now, it seems that the video is shared globally across all localizations. The pr

343

3 days ago

S

siaNew Member

Third-Party Integrations

Google Play Review Refund API

Google Play recently sent an email announcing the new Review Refund API:“We are excited to share that the Review Refund API is now available to help you take an active role in managing chargebacks. This optional API enables you to share key transacti

luckspHelper

Customer Center: Custom User ID/Alias

in the customer center > account details > User ID, it only shows the RC anon user ID, not my custom ID. Can we allow showing our ID/alias?

luckspHelper

active subscription + sign up for promotional offering

I have a user with an active subscription originally purchased via mobile app; they already opted-out of renewal, but they're prepaid for another ~9.5 monthsAs part of a in-person event, I created a new web product & paywall for a promotional pri

331

H

14 days ago