Skip to main content

Home
- - Knowledge base
  - Welcome Guide
  - About the Community3
Developer Docs
Changelog

Start exploring

Find your answer

SDKs

Get help with your SDK implementation

Dashboards & Tools

Get help with charts, customer timelines, and anything related to the dashboard

Third party integrations

Get help with webhooks, third-party integrations, and attribution providers

General Questions

Find answers to general questions that don't fit other categories

Get started in the community

5,055 Posts
13,709 Replies
7,496 Members

Recently active
Questions

phil_bykNew Member

RevenueCatUI.PaywallError 3 Issue

I have set an offering as default offering. When starting the app for the first time the default offering is loading correctly. After this I always get this error. The new default paywall I use is Paywalls v2. I do not try to load different offerings in my code just the standard default one. In Xcode I get the following warning WARN: ⚠️ Failed looking up localization, using fallback: en_DEWARN: Could not determine price format because price string is incompatible.

eugene-df32d5New Member

Android offering in getOfferings() reports fewer packages than set up and thus paywall is not being displayed

Hi, We are using Flutter SDK which utilizes Android SDK under the hood. We have an Offering set up with 6 packages.When requested through Purchases.getOfferings(), this offering has only 5 packages. As you can see, 2nd_monthly is missing in actionThis results in basic RevenueCat paywall being shown (which also contains only 5 packages) instead of our paywall. iOS app works just fine.

hicham-ELNew Member

I can't get back the user who modified his app user id, and instead Rc generates a new one for me.

Hello everyone,When a user registers in my app, I create an account for them on the Revenue Cat platform with a POST call to this url https://api.revenuecat.com/v2/projects/projxxxxxx/customers. I ask for the creation of a new customer and I also ask for app_user_id RevenueCat to be the unique identifier that my user has in my app so that I can find him easily when he is in RC.When I go to “customers” in R C, my customer is there, with the app_user_id set to the unique identifier in the app. So so far so good!Except that when my user takes out a subscription on app, Revenue cat creates a new Revenue Cat identifier for him, whereas I want the customer to keep his app_user_id identical to the unique identifier in my app.

Mulder00New Member

Metrics API - currencies

I tried out the metrics API and I noticed something strange:All my revenue is in GBP, yet for the item “Monthly Recurring Revenue in GBP”, the value is returned as 0 and the unit still shows as $. Only the “Monthly Recurring Revenue” item returns a value, but it’s in $.My account “Date and Region” set up also has GBP selected, but I’m getting £0 as my MRR. Is there a way to get the actual value of GBP back? I don’t really want to do a conversion as it will be inaccurate due to currency fluctuations (and that means a conversion to USD and back to GBP which can cause even bigger discrepancies).As an example, if I had £100 in revenue and RevenueCat uses a rate of 1.31 to convert it to USD (Monday’s rate), it would show in the API as $131. If I convert it back to GBP using a rate of 1.35 (today’s rate), the value of $131 would convert to £97. As I will be receiving my funds in GBP, this is quite inaccurate and I want to find something that can tell me my actual revenue instead of a do

MAWNew Member

Paywall (Sphynx) missing bottom padding without no restore button

I am showing a PaywallViewController (iOS, UIKit) without a “Restore” button in my app (I am showing it in my own UI in a step before). Unfortunately, the “Continue” button now sits just at the top edge of the view which looks a bit unprofessional. I see no way to change this myself. Please see the attached screenshot (taken in the Catalyst version of our app). Thanks!

victor25New Member

I've integrate Paywall v2 with template Complete Recipe Book, It shows correctly on Android, But on iOS it is cut off from Right.

On Android devices, it appears fine; however, on iOS devices, it pushes the UI off the screen to the right. I have attached the Screen shot.

yuri-47921cNew Member

Purchases.restorePurchases() not working for promo entitlements on Android

Hello,The steps I perform:1. Create a new user (the user appears in RevenueCat Dashboard).2. Grant entitlement to the user in the Dashboard.3. Run Purchases.restorePurchases() in the app (Flutter)4. Then Purchases.getCustomerInfo()The steps work perfectly in iOS: the customer info contains the entitlement.They doesn’t work on Android though. restorePurchase does not seem to account for the promo account given in the Dashboard: D/[Purchases] - DEBUG( 5926): ℹ️ Restoring purchasesW/[Purchases] - WARN( 5926): ⚠️ allowSharingPlayStoreAccount is set to false and restorePurchases has been called. This will 'alias' any app user id's sharing the same receipt. Are you sure you want to do this? More info here: https://errors.rev.cat/allowsSharingPlayStoreAccountD/[Purchases] - DEBUG( 5926): ℹ️ Querying purchase history for type subsE/libEGL ( 5926): called unimplemented OpenGL ES APID/EGL_emulation( 5926): app_time_stats: avg=1898.39ms min=4.90ms max=16965.74ms count=9D/[Purchases] - DEBUG( 592

helpy-26f4bcNew Member

Third-Party Integrations

How to let users pick between monthly and yearly plans in FlutterFlow’s RevenueCat integration

I’m using FlutterFlow’s built-in RevenueCat integration to create a custom paywall UI with two cards: one for the monthly plan and one for the yearly plan. The official docs only show how to configure a single subscription option (hard-coded) in the Purchase action. I need to: Let the user tap either the monthly or yearly card to select that plan. Then tap a single “Buy” button that initiates the RevenueCat purchase for the plan they selected. But in the Purchase action’s Package ID field I only see a way to bind one static package or choose “Package by Identifier,” and I don’t see how to point that at a dynamic App State or Action Output variable. I can’t figure out how to wire up my selectedPlan string (e.g. "myapp.monthly" or "myapp.yearly") into the Purchase action so it charges the correct plan.What have you tried so far? Created two tappable cards, each updating an App State selectedPlan string to either the monthly or yearly package identifier. Added a “Buy” button with Reve

TalicomDedicated Member

Tips & Discussion

Error #23: There is an issue with your configuration iOS deployment target 18.0

Hello. I have read all the existing posts on this issue, but am still stuck.My Flutter app has been successfully processing purchases via RevCat for over a year, but following publishing the latest version of the app, iOS users are getting Error #23 when trying to purchase: “There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect”I have changed nothing in the app in the latest version relevant to this issue except increased the iOS deployment target version to 18.0.I have checked all the suggestions mentioned in this form posts (signed agreements, financial setup, correct API keys, etc.), all looks fine and has not changed.purchases_flutter version is 8.7.1The code that produces this error is: offerings = await Purchases.getOfferings();Please help me diagnose and solve this -- my users can no longer make purchases

shivani-287449New Member

app store connect offering issue timeout

I'm experiencing a timeout error (Error 32) from RevenueCat on iOS devices during app launch. The log says:“StoreKit 1 product request took longer than expected (30.17 seconds)”, and the app hangs or fails to load products.I've verified the product identifiers, my setup in App Store Connect, and that I'm using the latest SDK.Can you help confirm if this is a known issue, or if there's a specific best practice for fallback behavior?

phil_bykNew Member

RevenueCatUI.PaywallError 3 Issue

I have set an offering as default offering. When starting the app for the first time the default offering is loading correctly. After this I always get this error. The new default paywall I use is Paywalls v2. I do not try to load different offerings in my code just the standard default one. In Xcode I get the following warning WARN: ⚠️ Failed looking up localization, using fallback: en_DEWARN: Could not determine price format because price string is incompatible.

eugene-df32d5New Member

Android offering in getOfferings() reports fewer packages than set up and thus paywall is not being displayed

Hi, We are using Flutter SDK which utilizes Android SDK under the hood. We have an Offering set up with 6 packages.When requested through Purchases.getOfferings(), this offering has only 5 packages. As you can see, 2nd_monthly is missing in actionThis results in basic RevenueCat paywall being shown (which also contains only 5 packages) instead of our paywall. iOS app works just fine.

hicham-ELNew Member

I can't get back the user who modified his app user id, and instead Rc generates a new one for me.

Hello everyone,When a user registers in my app, I create an account for them on the Revenue Cat platform with a POST call to this url https://api.revenuecat.com/v2/projects/projxxxxxx/customers. I ask for the creation of a new customer and I also ask for app_user_id RevenueCat to be the unique identifier that my user has in my app so that I can find him easily when he is in RC.When I go to “customers” in R C, my customer is there, with the app_user_id set to the unique identifier in the app. So so far so good!Except that when my user takes out a subscription on app, Revenue cat creates a new Revenue Cat identifier for him, whereas I want the customer to keep his app_user_id identical to the unique identifier in my app.

Mulder00New Member

Metrics API - currencies

I tried out the metrics API and I noticed something strange:All my revenue is in GBP, yet for the item “Monthly Recurring Revenue in GBP”, the value is returned as 0 and the unit still shows as $. Only the “Monthly Recurring Revenue” item returns a value, but it’s in $.My account “Date and Region” set up also has GBP selected, but I’m getting £0 as my MRR. Is there a way to get the actual value of GBP back? I don’t really want to do a conversion as it will be inaccurate due to currency fluctuations (and that means a conversion to USD and back to GBP which can cause even bigger discrepancies).As an example, if I had £100 in revenue and RevenueCat uses a rate of 1.31 to convert it to USD (Monday’s rate), it would show in the API as $131. If I convert it back to GBP using a rate of 1.35 (today’s rate), the value of $131 would convert to £97. As I will be receiving my funds in GBP, this is quite inaccurate and I want to find something that can tell me my actual revenue instead of a do

MAWNew Member

Paywall (Sphynx) missing bottom padding without no restore button

I am showing a PaywallViewController (iOS, UIKit) without a “Restore” button in my app (I am showing it in my own UI in a step before). Unfortunately, the “Continue” button now sits just at the top edge of the view which looks a bit unprofessional. I see no way to change this myself. Please see the attached screenshot (taken in the Catalyst version of our app). Thanks!

victor25New Member

I've integrate Paywall v2 with template Complete Recipe Book, It shows correctly on Android, But on iOS it is cut off from Right.

On Android devices, it appears fine; however, on iOS devices, it pushes the UI off the screen to the right. I have attached the Screen shot.

yuri-47921cNew Member

Purchases.restorePurchases() not working for promo entitlements on Android

Hello,The steps I perform:1. Create a new user (the user appears in RevenueCat Dashboard).2. Grant entitlement to the user in the Dashboard.3. Run Purchases.restorePurchases() in the app (Flutter)4. Then Purchases.getCustomerInfo()The steps work perfectly in iOS: the customer info contains the entitlement.They doesn’t work on Android though. restorePurchase does not seem to account for the promo account given in the Dashboard: D/[Purchases] - DEBUG( 5926): ℹ️ Restoring purchasesW/[Purchases] - WARN( 5926): ⚠️ allowSharingPlayStoreAccount is set to false and restorePurchases has been called. This will 'alias' any app user id's sharing the same receipt. Are you sure you want to do this? More info here: https://errors.rev.cat/allowsSharingPlayStoreAccountD/[Purchases] - DEBUG( 5926): ℹ️ Querying purchase history for type subsE/libEGL ( 5926): called unimplemented OpenGL ES APID/EGL_emulation( 5926): app_time_stats: avg=1898.39ms min=4.90ms max=16965.74ms count=9D/[Purchases] - DEBUG( 592

helpy-26f4bcNew Member

Third-Party Integrations

How to let users pick between monthly and yearly plans in FlutterFlow’s RevenueCat integration

I’m using FlutterFlow’s built-in RevenueCat integration to create a custom paywall UI with two cards: one for the monthly plan and one for the yearly plan. The official docs only show how to configure a single subscription option (hard-coded) in the Purchase action. I need to: Let the user tap either the monthly or yearly card to select that plan. Then tap a single “Buy” button that initiates the RevenueCat purchase for the plan they selected. But in the Purchase action’s Package ID field I only see a way to bind one static package or choose “Package by Identifier,” and I don’t see how to point that at a dynamic App State or Action Output variable. I can’t figure out how to wire up my selectedPlan string (e.g. "myapp.monthly" or "myapp.yearly") into the Purchase action so it charges the correct plan.What have you tried so far? Created two tappable cards, each updating an App State selectedPlan string to either the monthly or yearly package identifier. Added a “Buy” button with Reve

TalicomDedicated Member

Tips & Discussion

Error #23: There is an issue with your configuration iOS deployment target 18.0

Hello. I have read all the existing posts on this issue, but am still stuck.My Flutter app has been successfully processing purchases via RevCat for over a year, but following publishing the latest version of the app, iOS users are getting Error #23 when trying to purchase: “There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect”I have changed nothing in the app in the latest version relevant to this issue except increased the iOS deployment target version to 18.0.I have checked all the suggestions mentioned in this form posts (signed agreements, financial setup, correct API keys, etc.), all looks fine and has not changed.purchases_flutter version is 8.7.1The code that produces this error is: offerings = await Purchases.getOfferings();Please help me diagnose and solve this -- my users can no longer make purchases

shivani-287449New Member

app store connect offering issue timeout

I'm experiencing a timeout error (Error 32) from RevenueCat on iOS devices during app launch. The log says:“StoreKit 1 product request took longer than expected (30.17 seconds)”, and the app hangs or fails to load products.I've verified the product identifiers, my setup in App Store Connect, and that I'm using the latest SDK.Can you help confirm if this is a known issue, or if there's a specific best practice for fallback behavior?

System Status

Check our status page for current and historical uptime for our API and dashboard.

View the status page

User leaderboard

Show full leaderboard

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

‏‏‎ ‎

Authenticate with RevenueCat

Log in to the Community

‏‏‎ ‎

Authenticate with RevenueCat

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK