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4,882 Posts
13,359 Replies
7,289 Members

Recently active
Questions

soscuisineMember

General Questions

Follow up on Customizing style for Paywall

Hello, this is a follow up on a problem we have on iPhone 7 that is still unresolved: It’s been over 4 months that the issue has been escalated to the engineering team and the issue still persists. Can-we have a status update?

alex583853003New Member

General Questions

Upload App Icon Issue

Hey guys, in my web billing app, the icon I upload doesn’t get saved although I get a “File uploaded successfully”. When I refresh the page it disappears as if it wasn’t uploaded. No matter the image or image size.Would love some help! 🙏Best regards,Alex

james-New Member

Third-Party Integrations

Missing Subscription ID in RevenueCat Webhook Response

I have integrated RevenueCat webhooks with my backend. However, when I receive a webhook event, the response does not include the subscription ID. This makes it difficult to fetch subscription details using the API.Even in RevenueCat’s documentation, the sample webhook response does not contain a subscription ID. How can I reliably obtain the subscription ID from the webhook response to make an API call for subscription details?Any guidance or best practices would be appreciated!

ajouveNew Member

NoClassDefFoundError crash in Crashlytics related to BillingWrapper.buildSubscriptionPurchaseParams

Hi everyone,I'm encountering a crash in my React Native app that appears to be coming from the react-native-purchases package. The error is showing up in Crashlytics and looks like this:```BillingWrapper.buildSubscriptionPurchaseParamsjava.lang.NoClassDefFoundError - com.android.billingclient.api.zzcecom.revenuecat.purchases.googleBillingWrapper.kt:885```My react-native-purchase version is 8.9.1Doing some search I can see this is related to `com.android.billingclient:billing` but the module should manage this dependence I should not add it Thanks for the help :)

batu-a4014cNew Member

Custom purchase logic triggers unexpected “Confirm Plan” prompt and failed subscription

When I was originally developing using the PurchasesAreCompletedBy.REVENUECAT mode, everything worked fine.However, since I needed to change the GoogleReplacementMode to DEFERRED, I had to switch to the PurchasesAreCompletedBy.MY_APP mode.To support this, I passed a custom purchaseLogic to PaywallOptions via PaywallOptions.Builder.But after switching to this approach, my subscription purchases started showing a “Confirm Plan” prompt, and the subscription would end up being automatically canceled.Even after I manually called Purchases.sharedInstance.syncPurchases(), the issue still persisted.Is there something wrong with my setup? // Implementation of PurchaseLogicoverride suspend fun performPurchase( activity: Activity, rcPackage: Package,): PurchaseLogicResult { onPurchaseStarted(rcPackage) val purchaseParams = PurchaseParams.Builder(activity, rcPackage) .googleReplacementMode(GoogleReplacementMode.WITHOUT_PRORATION) .build() return try { val resul

aj aj ajNew Member

EAS Metro error: react-native-packages-ui linking

Hi guys, pardon my ignorance but I was wondering why I get this error when doing a production build for ios via eas? There may have been a chance I skipped over a step but I am unsure what it could be. It works fine in eas dev builds and local.

adithyaNew Member

Shows "No Packages Available" on the app that is installed through Testflight. Please help

Hi team, This issue has been there for over week and I tried all possible solutions based on my search and asking around, the in-app one-time purchase flow seems to work absolutely fine if the app is installed on my device through XCode Build process or even in simulator but when installed through Testflight, it shows “No Packages Available”. This is my first app so it is getting even tricker, and just a few hours ago Apple rejected for the same reason saying in-app purchase is not loading. Because it shows “No Packages Available”, in “Upgrade Now” button is not visible. I checked the Revenuecat details as well as Apple Store Connect details and I see it seems to be correct. Any help please?

timo-huennebeck-352032New Member

General Questions

Granted Entitlement Not Reflected in getCustomerInfo() Response

I just added an entitlement to a user, but it doesn't appear in the object returned from RevenueCat.In the RevenueCat UI, it shows that the entitlement has been granted. I understand that RevenueCat caches data for around 5 minutes, but even after 30 minutes, I'm still getting null for the subscription.Here’s how I’m checking for active subscriptions in the app:```await Purchases.invalidateCustomerInfoCache();const customerInfo = await Purchases.getCustomerInfo();return Object.keys(customerInfo.entitlements.active).length > 0;```Am I missing something? I have both monthly and yearly subscriptions set up, but in this case, I granted the user a 3-month entitlement.

Artem10919New Member

Seems like a Text in Paywalls V2 have problems with newline in texts

If I paste string with newline in paywall editor and display paywall in UIKit app it will behave like this:Notice the “\” symbol, that is added.If I try to add newline via enter key, and use UIKit to display paywall: If I paste string with newline and use SwiftUI app to display paywall: If I enter newline via enter key and use SwiftUI app, it will show it like this: Seems like there is inconsistency in paywalls behaviour, what should I do? Now I use UIKit mainly, and I just want to add newline without extra symbols.

kleverNew Member

There is already another active subscriber using the same receipt - RECEIPT_ALREADY_IN_USE

Hello,To briefly describe, similar to Instagram, where users can subscribe to multiple content creators, our application follows the same approach.We conducted an experiment by creating 2 Subscription Groups on App Store Connect:subs_offer_1 includes two Renewable Subscription plans: A and B subs_offer_2 includes two Renewable Subscription plans: C and DOn the same device (meaning the same Apple ID), I performed the following steps:Created a new account X1 in our system with user_id = X1_id, then called the function: Purchases.logIn(X1_id). Successfully purchased plan A in subs_offer_1. Logged out and called the function: Purchases.logOut() Created another new account X2 in our system with user_id = X2_id, then called: Purchases.logIn(X2_id). Tried to purchase plan D in subs_offer_2 but encountered the following error:PlatformException(7, There is already another active subscriber using the same receipt., {readableErrorCode: RECEIPT_ALREADY_IN_USE, code: 7, message: There is already an

soscuisineMember

General Questions

Follow up on Customizing style for Paywall

Hello, this is a follow up on a problem we have on iPhone 7 that is still unresolved: It’s been over 4 months that the issue has been escalated to the engineering team and the issue still persists. Can-we have a status update?

james-New Member

Third-Party Integrations

Missing Subscription ID in RevenueCat Webhook Response

I have integrated RevenueCat webhooks with my backend. However, when I receive a webhook event, the response does not include the subscription ID. This makes it difficult to fetch subscription details using the API.Even in RevenueCat’s documentation, the sample webhook response does not contain a subscription ID. How can I reliably obtain the subscription ID from the webhook response to make an API call for subscription details?Any guidance or best practices would be appreciated!

ajouveNew Member

NoClassDefFoundError crash in Crashlytics related to BillingWrapper.buildSubscriptionPurchaseParams

Hi everyone,I'm encountering a crash in my React Native app that appears to be coming from the react-native-purchases package. The error is showing up in Crashlytics and looks like this:```BillingWrapper.buildSubscriptionPurchaseParamsjava.lang.NoClassDefFoundError - com.android.billingclient.api.zzcecom.revenuecat.purchases.googleBillingWrapper.kt:885```My react-native-purchase version is 8.9.1Doing some search I can see this is related to `com.android.billingclient:billing` but the module should manage this dependence I should not add it Thanks for the help :)

batu-a4014cNew Member

Custom purchase logic triggers unexpected “Confirm Plan” prompt and failed subscription

When I was originally developing using the PurchasesAreCompletedBy.REVENUECAT mode, everything worked fine.However, since I needed to change the GoogleReplacementMode to DEFERRED, I had to switch to the PurchasesAreCompletedBy.MY_APP mode.To support this, I passed a custom purchaseLogic to PaywallOptions via PaywallOptions.Builder.But after switching to this approach, my subscription purchases started showing a “Confirm Plan” prompt, and the subscription would end up being automatically canceled.Even after I manually called Purchases.sharedInstance.syncPurchases(), the issue still persisted.Is there something wrong with my setup? // Implementation of PurchaseLogicoverride suspend fun performPurchase( activity: Activity, rcPackage: Package,): PurchaseLogicResult { onPurchaseStarted(rcPackage) val purchaseParams = PurchaseParams.Builder(activity, rcPackage) .googleReplacementMode(GoogleReplacementMode.WITHOUT_PRORATION) .build() return try { val resul

aj aj ajNew Member

EAS Metro error: react-native-packages-ui linking

Hi guys, pardon my ignorance but I was wondering why I get this error when doing a production build for ios via eas? There may have been a chance I skipped over a step but I am unsure what it could be. It works fine in eas dev builds and local.

adithyaNew Member

Shows "No Packages Available" on the app that is installed through Testflight. Please help

Hi team, This issue has been there for over week and I tried all possible solutions based on my search and asking around, the in-app one-time purchase flow seems to work absolutely fine if the app is installed on my device through XCode Build process or even in simulator but when installed through Testflight, it shows “No Packages Available”. This is my first app so it is getting even tricker, and just a few hours ago Apple rejected for the same reason saying in-app purchase is not loading. Because it shows “No Packages Available”, in “Upgrade Now” button is not visible. I checked the Revenuecat details as well as Apple Store Connect details and I see it seems to be correct. Any help please?

timo-huennebeck-352032New Member

General Questions

Granted Entitlement Not Reflected in getCustomerInfo() Response

I just added an entitlement to a user, but it doesn't appear in the object returned from RevenueCat.In the RevenueCat UI, it shows that the entitlement has been granted. I understand that RevenueCat caches data for around 5 minutes, but even after 30 minutes, I'm still getting null for the subscription.Here’s how I’m checking for active subscriptions in the app:```await Purchases.invalidateCustomerInfoCache();const customerInfo = await Purchases.getCustomerInfo();return Object.keys(customerInfo.entitlements.active).length > 0;```Am I missing something? I have both monthly and yearly subscriptions set up, but in this case, I granted the user a 3-month entitlement.

Artem10919New Member

Seems like a Text in Paywalls V2 have problems with newline in texts

If I paste string with newline in paywall editor and display paywall in UIKit app it will behave like this:Notice the “\” symbol, that is added.If I try to add newline via enter key, and use UIKit to display paywall: If I paste string with newline and use SwiftUI app to display paywall: If I enter newline via enter key and use SwiftUI app, it will show it like this: Seems like there is inconsistency in paywalls behaviour, what should I do? Now I use UIKit mainly, and I just want to add newline without extra symbols.

kleverNew Member

There is already another active subscriber using the same receipt - RECEIPT_ALREADY_IN_USE

Hello,To briefly describe, similar to Instagram, where users can subscribe to multiple content creators, our application follows the same approach.We conducted an experiment by creating 2 Subscription Groups on App Store Connect:subs_offer_1 includes two Renewable Subscription plans: A and B subs_offer_2 includes two Renewable Subscription plans: C and DOn the same device (meaning the same Apple ID), I performed the following steps:Created a new account X1 in our system with user_id = X1_id, then called the function: Purchases.logIn(X1_id). Successfully purchased plan A in subs_offer_1. Logged out and called the function: Purchases.logOut() Created another new account X2 in our system with user_id = X2_id, then called: Purchases.logIn(X2_id). Tried to purchase plan D in subs_offer_2 but encountered the following error:PlatformException(7, There is already another active subscriber using the same receipt., {readableErrorCode: RECEIPT_ALREADY_IN_USE, code: 7, message: There is already an

DustexoNew Member

General Questions

IOS keeps rejecting due to paywall not loading? is the issue on my end?

First time submitting an app to the app store.. so i got it rejected to due RevenueCat paywall not working properly only displaying a white loading screen. Ive tested it on testflight and i get the same results, a white loading screen.my question is, did i mess up on the code, or is a white loading screen normal till they approve my “subscription” products? ORIs the paywall suppose to load without products till they approve them? im only pushing it to IOS store for now, so i havnt tested anything on GOOGLE. Ive attached an image of what i see when i reach the “paywall”

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