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4,899 Posts
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Questions

olamide-owolabi-8New Member

General Questions

Test notification couldn't be sent

Followed the instructions on setting up for google play store, Created a closed release, with one active subscription, and added a testerIAM, service accounts, got all three validations(Note, when I tried to redo the steps with a different json, I couldn't get a single validation). But from Google Play Store “Test notification couldn't be sentMake sure that you've entered the topic name in the correct format, Google Cloud is set up correctly and that you have the required permissions”

James GroteNew Member

General Questions

Disable Purchase for current plan

I have a Standard and Premium plan. If a user is sub’d to the Standard plan, how can I show the Standard plan as active and current without the purchase button? I want the user to see all plans, including their current plan. I’m trying to avoid hard-coding a current plan screen in the app.

SwiftMageNew Member

General Questions

Appstore Rejection AppTrackingTransparency Kids app.

I'm getting rejected from the App Store for my kids app that's using the latest revenue cat API version 5.21.2 due to the inclusion of the AppTrackingTransparency framework. my app 100% does not import this framework, the only place that does is the RevenueCat package. here is the comments from apple: - Your app implements the App Tracking Transparency framework, which is used when apps collect data about users and share it with third-parties for tracking purposes. Since Kids Category apps are not allowed to collect, transmit or share identifiable information with third-parties, you should not implement App Tracking Transparency in your app. Next Steps To resolve this issue, please remove this functionality or revise your app so that no personally identifiable information or device information is sent to third parties.

umesh-shrestha-e90350New Member

Add an offer to an already existing user subscription [Android]

Similar post https://stackoverflow.com/questions/72245004/add-an-offer-to-an-already-existing-user-subscription-in-my-android-app-google We offer a monthly subscription and want to incentivize users who attempt to cancel by presenting them with a discounted renewal of the same plan. We use a developer-determined offer for the same monthly subscription, applying it to replace their existing subscription.And trying to apply offer like this. /// switch subscription Future<CustomerInfo> switchToOffer(SubscriptionOption option, String oldProductIdentifier) async { return Purchases.purchaseSubscriptionOption( option, googleProductChangeInfo: GoogleProductChangeInfo( oldProductIdentifier, prorationMode: GoogleProrationMode.deferred, ), ); }While attempting this switch, the store returns an error: “Something went wrong on our end. Please try again”I am trying to figure out whether this approach is even possible, and—if it is—what we might be doing i

yitoNew Member

Dashboard & Tools

Can't create a new iOS app in projects

Hi,When I tried to create a new App Store app, I’m getting “Account permissions are invalid for this request.” when I tap “Save Changes” button. This account is owner of the project.Anyone else encountered the same problem?

florian-nistorNew Member

Dashboard & Tools

Cancel subscription from RevenueCat Dashboard

Hi there!Is there a way to cancel subscriptions from the RevenueCat Dashboard?I tried navigating to Customers → Tap on a customer and under Entitlements, the three dots have only the “Refund” option.We removed a certain feature from our mobile app and we need to cancel the subscription for those who opted in for that feature. Regards, Florian Nistor

SyitNew Member

Transfer webhook event handling

Dear RevenueCat Support,I'm encountering an issue where RevenueCat is automatically transferring entitlements between users, and I'd like to understand how to disable this behaviour.Preventing Entitlement Transfers In my use case, each user should retain their own subscription entitlements without automatic transfers happening when a subscription is detected on another App User ID (possibly due to device sharing or restored purchases). Is there a way to completely block entitlement transfers? I looked through the dashboard and documentation but couldn’t find a setting to control this. Is this something configurable per app or only through SDK behavior?

SyitNew Member

Transfer back handling via API

Manually Transferring Entitlements There are scenarios where I want to manually transfer entitlements from one user to another (e.g., merging accounts or correcting mistaken user assignments). I couldn’t find any API to transfer an entitlement from user_a to user_b. Is there any API or other way using which i can intentionally transfer entitlement ??

cube20ever20Dedicated Member

Discrepancy between webhook and dashboard events

Hi, I wanted to go through an example and understand the current state of a subscriber. The dashboard has “Subscription expired 11 days ago” and my database still has the user marked with the subscription as active and entitled.The way I manage the user database record with entitlements is only via webhooks (I listen to them and grand and remove entitlements accordingly). I think I have some logic issues since in this example the record is not in sync. Example is for user ID: eL9WN4QjQpZgB36ZCPnGhuIC2cq1Customer History in the RC dashboard has these as last few events:My database has these records (event is central USA time): as you can see, the last events are a RENEWAL and then a CANCELLAION after 3 days (which is what my configured grace period is). I did not receive any “conclusion” event for this user. No BILLING_ISSUE, no EXPIRATION nothing like that.As you can see EXPIRATION came first and that is when I removed their entitlements. But then a RENEWAL came 8 days later so I added

aryan-chaurasia-b7d3eeNew Member

Electron SDK request.

Hi team is there any plan for releasing a sdk for electron in future? I know flutter does it however flutter team don’t focus much on macOS and web in general.It would be great if there is an electron sdk. Lot of popular apps are electron based.

olamide-owolabi-8New Member

General Questions

Test notification couldn't be sent

Followed the instructions on setting up for google play store, Created a closed release, with one active subscription, and added a testerIAM, service accounts, got all three validations(Note, when I tried to redo the steps with a different json, I couldn't get a single validation). But from Google Play Store “Test notification couldn't be sentMake sure that you've entered the topic name in the correct format, Google Cloud is set up correctly and that you have the required permissions”

James GroteNew Member

General Questions

Disable Purchase for current plan

I have a Standard and Premium plan. If a user is sub’d to the Standard plan, how can I show the Standard plan as active and current without the purchase button? I want the user to see all plans, including their current plan. I’m trying to avoid hard-coding a current plan screen in the app.

SwiftMageNew Member

General Questions

Appstore Rejection AppTrackingTransparency Kids app.

I'm getting rejected from the App Store for my kids app that's using the latest revenue cat API version 5.21.2 due to the inclusion of the AppTrackingTransparency framework. my app 100% does not import this framework, the only place that does is the RevenueCat package. here is the comments from apple: - Your app implements the App Tracking Transparency framework, which is used when apps collect data about users and share it with third-parties for tracking purposes. Since Kids Category apps are not allowed to collect, transmit or share identifiable information with third-parties, you should not implement App Tracking Transparency in your app. Next Steps To resolve this issue, please remove this functionality or revise your app so that no personally identifiable information or device information is sent to third parties.

umesh-shrestha-e90350New Member

Add an offer to an already existing user subscription [Android]

Similar post https://stackoverflow.com/questions/72245004/add-an-offer-to-an-already-existing-user-subscription-in-my-android-app-google We offer a monthly subscription and want to incentivize users who attempt to cancel by presenting them with a discounted renewal of the same plan. We use a developer-determined offer for the same monthly subscription, applying it to replace their existing subscription.And trying to apply offer like this. /// switch subscription Future<CustomerInfo> switchToOffer(SubscriptionOption option, String oldProductIdentifier) async { return Purchases.purchaseSubscriptionOption( option, googleProductChangeInfo: GoogleProductChangeInfo( oldProductIdentifier, prorationMode: GoogleProrationMode.deferred, ), ); }While attempting this switch, the store returns an error: “Something went wrong on our end. Please try again”I am trying to figure out whether this approach is even possible, and—if it is—what we might be doing i

yitoNew Member

Dashboard & Tools

Can't create a new iOS app in projects

Hi,When I tried to create a new App Store app, I’m getting “Account permissions are invalid for this request.” when I tap “Save Changes” button. This account is owner of the project.Anyone else encountered the same problem?

florian-nistorNew Member

Dashboard & Tools

Cancel subscription from RevenueCat Dashboard

Hi there!Is there a way to cancel subscriptions from the RevenueCat Dashboard?I tried navigating to Customers → Tap on a customer and under Entitlements, the three dots have only the “Refund” option.We removed a certain feature from our mobile app and we need to cancel the subscription for those who opted in for that feature. Regards, Florian Nistor

cube20ever20Dedicated Member

Discrepancy between webhook and dashboard events

Hi, I wanted to go through an example and understand the current state of a subscriber. The dashboard has “Subscription expired 11 days ago” and my database still has the user marked with the subscription as active and entitled.The way I manage the user database record with entitlements is only via webhooks (I listen to them and grand and remove entitlements accordingly). I think I have some logic issues since in this example the record is not in sync. Example is for user ID: eL9WN4QjQpZgB36ZCPnGhuIC2cq1Customer History in the RC dashboard has these as last few events:My database has these records (event is central USA time): as you can see, the last events are a RENEWAL and then a CANCELLAION after 3 days (which is what my configured grace period is). I did not receive any “conclusion” event for this user. No BILLING_ISSUE, no EXPIRATION nothing like that.As you can see EXPIRATION came first and that is when I removed their entitlements. But then a RENEWAL came 8 days later so I added

aryan-chaurasia-b7d3eeNew Member

Electron SDK request.

Hi team is there any plan for releasing a sdk for electron in future? I know flutter does it however flutter team don’t focus much on macOS and web in general.It would be great if there is an electron sdk. Lot of popular apps are electron based.

jer8af701New Member

Third-Party Integrations

Meta events not being sent

My purchase events dont seem to be being sent from revenue cat. I have been monitoring when new purchases happen and never seeing any events populated in the integration view on my project dashboard…

Mulder00New Member

Sandbox subscription cancellations for Google not showing

I’m busy testing my app and subscriptions are happily going to RevenueCat dashboard, no issue there. When I trigger a cancellation for the subscription from Google Pay, I see it going to the pub/sub without a problem, I see that in my setup screen, the pub/sub shows the time the cancellation went through (Google Developer Notifications Topic IDLast received 2025-04-16 at 04:30 PM UTC) - yet, it doesn’t actually cancel from the dashboard or update in the SDK. Since subscriptions end after 30 minutes, there’s no way to test the “your subscription won’t renew functionality”. I’m fairly confident it generally works, but I’m worried that Google might reject it as they will be cancelling a subscription, but my app will happily show that it will renew.Am I missing something? (I’m yet to figure this out fully for Apple as I had a whole different nightmare with them).EDIT: Immediately after writing this, I decided to just go for it and send it for approval and saw the cancellation came thr

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