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General Questions

Find answers to general questions that don't fit other categories

Should I post here or contact RevenueCat Support?

Building apps can be tough, but we're here to help where we can!Our community is designed to be a place to discover and engage with other developers r...

Forum|Forum|4 years ago

41660

Why are offerings or products empty?

Check out our new and improved walkthrough guide! If you're still testing in sandbox, it's most likely a configuration issue that's preventing the pr...

Forum|Forum|4 years ago

1186640

About data discrepancies

It’s a common issue that comes up on every single analytics platform - in one system you have 3105 active trials, on another, 5046. What’s the deal?Th...

Forum|Forum|4 years ago

36670

Get started in the community

6,236 Posts
16,321 Replies
9,038 Members

Recently active
Questions

J

jvpNew Member

General Questions

Dismissing paywall after restore purchases

I have 2 non-consumable entitlements for my app. In the paywall, I include a “restore purchases” button. I present the paywall with RevenuCatUI.presentPaywall(). When a user taps the “restore purchases” button, the paywall is not dismissed and no up

ole_berlinHelper

High Refund Rate: It looks like customers cannot cancel trials correctly

We run an app with a yearly and monthly subscription. We have a great initial conversion rate, but a very high refund rate (10th-20th percentile). People are in general very happy about the product and we have 4.9 stars on the App Store. We are iOS e

292

16 hours ago

C

chris-kasdn2137New Member

Dashboard & Tools

No local TimeZone in charts v3

Why has there been no progress in adding local time zone to the charts? Im in UTC + 10 so the default timezone is worthless to me.It means I have to export data if I want to actually correlate it with other sources.Why has RevenueCat ignored this iss

cbhNew Member

Web Billing config linked to live Stripe account — only rcb_sb_ key visible, no production rcb_ key

Hello,My Web Billing app config ("HOURRAIL App") is connected to a live Stripe account (verified in Account Settings, Mode: Live).Real transactions are going through with a “Web purchase link”.However, the config only shows a sandbox key (rcb_sb_...)

marco_restif-6b3105New Member

SDKs

[iOS] App Clip + RevenueCat

Hi RevenueCat community,I'm integrating RevenueCat into an iOS App Clip (targeting iOS 16+) and I'm running into credential validation issues. I'd love some clarity on the recommended setup.My setup:Main app bundle ID: com.mycompany.appname App Clip

alexandr_cizekNew Member

Tips & Discussion

Is a referral system that unlocks discounted IAP offerings (not direct premium access) allowed under App Store Guidelines?

I am building an iOS app using: SwiftUI Firebase backend RevenueCat Apple In-App Purchases The goal of the referral system is:“Invite a friend, they get 50% off a premium lifetime purchase, and once they successfully purchase, you also get acce

derek-richbell-e2d286New Member

Third-Party Integrations

Cannot import from stripe

Project: Heartwyse Issue: 3 Stripe products (2 recurring flat-rate subscriptions, 1 one-time flat-rate purchase) appear in the import list but fail on import with only the message "Import complete. 1 product failed." — no error code All products

ZBM2New Member

feature request: Easy tracking if renewals

Please add chart/easy tracking of renewals. It would be very helpful to know each days total subs - conversions and renewals.Currently you have to troll through the raw customer list ThanksNicolas

XiwiMember

Discount not displayed

I have these 4 subscriptions:In paywall the discounts are shown correctly but in the app, the monthly discount is not there: I'm using product.relative_discount for all of them.iOS works fine, just Android is the one with the issue

HealthyLucasNew Member

Dashboard & Tools

Tabs height set to Fill does not work

A title says, when trying to set height: Fill on Tabs component, it does not work. Seems like it’s not growing as expected. This bug is present on Tab component only, Stack works properly.

jvpNew Member

Dismissing paywall after restore purchases

I have 2 non-consumable entitlements for my app. In the paywall, I include a “restore purchases” button. I present the paywall with RevenuCatUI.presentPaywall(). When a user taps the “restore purchases” button, the paywall is not dismissed and no up

ole_berlinHelper

High Refund Rate: It looks like customers cannot cancel trials correctly

We run an app with a yearly and monthly subscription. We have a great initial conversion rate, but a very high refund rate (10th-20th percentile). People are in general very happy about the product and we have 4.9 stars on the App Store. We are iOS e

292

16 hours ago

C

chris-kasdn2137New Member

Dashboard & Tools

No local TimeZone in charts v3

Why has there been no progress in adding local time zone to the charts? Im in UTC + 10 so the default timezone is worthless to me.It means I have to export data if I want to actually correlate it with other sources.Why has RevenueCat ignored this iss

cbhNew Member

Web Billing config linked to live Stripe account — only rcb_sb_ key visible, no production rcb_ key

Hello,My Web Billing app config ("HOURRAIL App") is connected to a live Stripe account (verified in Account Settings, Mode: Live).Real transactions are going through with a “Web purchase link”.However, the config only shows a sandbox key (rcb_sb_...)

marco_restif-6b3105New Member

SDKs

[iOS] App Clip + RevenueCat

Hi RevenueCat community,I'm integrating RevenueCat into an iOS App Clip (targeting iOS 16+) and I'm running into credential validation issues. I'd love some clarity on the recommended setup.My setup:Main app bundle ID: com.mycompany.appname App Clip

alexandr_cizekNew Member

Tips & Discussion

Is a referral system that unlocks discounted IAP offerings (not direct premium access) allowed under App Store Guidelines?

I am building an iOS app using: SwiftUI Firebase backend RevenueCat Apple In-App Purchases The goal of the referral system is:“Invite a friend, they get 50% off a premium lifetime purchase, and once they successfully purchase, you also get acce

derek-richbell-e2d286New Member

Third-Party Integrations

Cannot import from stripe

Project: Heartwyse Issue: 3 Stripe products (2 recurring flat-rate subscriptions, 1 one-time flat-rate purchase) appear in the import list but fail on import with only the message "Import complete. 1 product failed." — no error code All products

XiwiMember

Discount not displayed

I have these 4 subscriptions:In paywall the discounts are shown correctly but in the app, the monthly discount is not there: I'm using product.relative_discount for all of them.iOS works fine, just Android is the one with the issue

HealthyLucasNew Member

Dashboard & Tools

Tabs height set to Fill does not work

A title says, when trying to set height: Fill on Tabs component, it does not work. Seems like it’s not growing as expected. This bug is present on Tab component only, Stack works properly.

SertyNew Member

Purchases stuck on "Pending" in TestFlight and internal Android beta (RevenueCat)

Hi everyone,I'm having major issues with RevenueCat in my beta app (built with Replit).When I try to make a purchase (both subscriptions and consumables), it gets stuck showing “Plans are loading, try again in a moment”.On top of that, on Android (in

251