General Questions

We are using the Keep with original App User ID option for the restore behaviour, as it seems to be the best option for our business logic. We are handling the RECEIPT_ALREADY_IN_USE error when the user tries to restore a purchase, which indicates that the subscription is already associated with another App User ID.If this error is thrown, we show a popup asking the user to log in with the email they were logged in with when they purchased the subscription. However, there doesn’t seem to be an easy way to tell the user which email that was, and it’s quite likely they might not remember.So my question is, how can I get the conflicting App User ID that’s causing the error? We use the RC Firebase extension, so I should have the account details (email) for any App User ID available to share with the user, but how can I get the relevant App User ID?My guess is that the original_transaction_id would be the correct identifier matching the two App User IDs, but that doesn’t seem to be exposed

Hi, I’m looking for a way to grant users of my app entitlements, such as one week of free premium access.The problem is that if a user has never interacted with Purchases, they don’t appear in the RevenueCat dashboard.I can get the user ID from Supabase, but I can’t find a way to manually add this user to the RevenueCat dashboard so I can grant them entitlements.I know there’s a way to do this through the API, but is there really no way to add a new user directly in the dashboard when I already have the user ID?

I’m using revenuecat for an app called Snap Tap Relax. I’ve doing a free trial and get over 130 free trials but more 85% results in billing errors. That doesn’t include people who cancel. Everything is set up correctly I still get some free trials converting so seems to be set up correctly. I hear others having similar problems.Just was curious if anyone ever solved this? This is on Google Play where it’s happening. I read on revenuecat yearly state of address billing errors for android are up to 29%.  Which is not adding up on my end or what I’m seeing others reporting even on IOS. And just so you know i’m running google app promotions campaigns and optimizing for people who do a free trial plus do a relaxation session.  So a better signal to send back to optimize for instead of just free trials. And get about 10 conversions per day. Any help would be greatly appreciated. 

Hello!I have added a RevenueCat paywall, and on iOS everything works correctly, I see the exact paywall I created in the dashboard.However, on Android the paywall looks completely different: it shows a gradient background, large logo, “Restore purchases” button which is removed, and is missing all the feature texts. But the offerings are correct.It seems that Android is loading the legacy or fallback paywall instead of the new Paywalls v2 design.Details: Paywall ID: default Offering ID: default react-native-purchases: 9.6.0 react-native-purchases-ui: 9.1.0 Using: (RevenueCatUI.presentPaywall({ offering: currentOffering }) Tried: Uninstalled and reinstalled the app Republished the paywall Confirmed products and entitlements are shared between iOS and Android Could you please help we figure out what is causing this issue?Thank you!

Hi RevenueCat team,I’m experiencing an issue where the Attribution dashboard no longer shows any Apple Search Ads (ASA) keyword data. All traffic is now being classified as “organic,” even though I can clearly see subscription conversions coming from Apple Search Ads in App Store Connect.The data displayed in RevenueCat seems incorrect or incomplete. My Apple Search Ads setup appears normal, and the app has shown successful conversions. However, RevenueCat has not shown any ASA attribution data for almost a month, and my app code has not changed during that time.Could you please help me troubleshoot this issue? Why is RevenueCat no longer receiving or displaying Apple Search Ads attribution data?Thank you!

I'm currently in the process of migrating from Stripe to Paddle for my web purchases. For the previous web checkout that was processed through Stripe, I would use redemption links so new customers (without an account) could purchase the product directly off our website. Now I have Paddle set up as a web payment option but the Web purchase links section does not include the option to enable redemption links. It does show up in the Stripe-powered web checkout settings. How can I enable redemption links for my new panel configuration? No place to activate Redemption Links on my Paddle settingsThe old web checkout has redemption links as an option.  

For our particular requirements, we need to render custom variables that are passed in at run time in the app, during the Paywall display call.Ideal Paywall Content:--------------------------------------------------------------------------------------------------RechargeBalance: 0 8 Coins short[20 coins] [★ 50 coins]  [100 coins] … etc  PURCHASE button  --------------------------------------------------------------------------------------------------Where the user’s current balance and how many coins short are displayed, and the ★ recommended token pack is auto selected.Will RevenueCat ever support this type of use case? Or is it possible to do that now in React Native?  

Hello, this is all about Android, iOS works fine.The title sums it all basically. Little code environment context - I do launch a new activity upon purchase under singleTop launchmode. So it’s separated from my singleTask Main Activity.Now the issue. When user gets a bank redirect to verify payment, it all goes well, everything works, they confirm. But once they go back via the hardware button, the purchase gets cancelled. If they background the bank verification and bring my app forward, it all works as expected. What should about it? Thank you. <activity android:name=".PurchaseActivity" android:theme="@style/AppTheme" android:launchMode="singleTop" android:taskAffinity="cz.erudita.app" android:excludeFromRecents="true" android:alwaysRetainTaskState="true" android:clearTaskOnLaunch="false" android:windowSoftInputMode="adjustResize" android:screenOrientation="portrait" andro

Hey everyone 👋We’ve recently moved to RevenueCat, and I’m trying to rebuild one of the key analytics workflows we used before- analyzing Trials, LTV, and Refunds broken down by Media Source.In our setup, the app sends attribution data using the $mediaSource field, following the RevenueCat documentation.I can see that this value (e.g. Traffic Source) is correctly displayed in each Customer Details page — so the attribution data is definitely being passed and received.However, I’m running into two issues: I don’t see a “New Chart” (+) button anywhere in the Charts section, even though I’m on the Pro plan and have the Admin role. I can’t find any way to filter or segment existing charts by $mediaSource.  I’ve already tried the usual troubleshooting steps (different dashboards, cleared cache, incognito mode, no ad blockers, different browsers, etc.), but no luck.So I’m wondering: Has anyone successfully created or filtered charts by $mediaSource attribution? Any idea why the New Chart

Hey,sorry but I can not wrap my head around how people manage to not exceed their rate-limit of the API v2 if they have a lot of users on their app?Imagine this:I have 10.000 Users, a VERY low user-base in terms of possibilities in Google Play Store AND Apple App Store. I also use the Currency Function of RC, so I not only need to update the Currency via API v2 but I also need to check sometimes if the user still has enough credits on his RC-Account to either stop him from accessing token-based functions or allowing him to do so.So 1 User does 2-3 API v2 Calls to RC for accessing a Tool in my App.You see the problem? 10.000 Users but only 30 of them can use the app per Minute, since the rate-limits exceeds otherwise. How should I manage a Delay-Function in my Backend, if 1000 Users try to API-Call and Update their currency on RC? It would take 30min, till the 1000. User has done his API call.For 2000 Requests it will take 60minWhat if I have a User-Base of 100.000 or even more? is ther

I have added localization through RevenueCat which has updated the text content. I would like to change the main image for each language to help improve conversions by country. Is it possible to “localize” the image in addition to the text copy?This question was from another user, but has been closed for comments.. I need to know also?!

Hi, I know that virtual currency is in beta, but needed this for my new app and I thought I’d give it a try. I saw three issues with it so far (as you can see from this user log). This is using App Store Sandbox user on a physical device with 5 min refreshes. Issues: User gets bot the trial credit (30) and monthly credit (50) before trial credit gets deducted Sometimes user might have double the monthly credit (100) because deduction seem to be delayed. When transferring to another user using Restore Purchases, credits do not seem to transfer.I could see 1 and 2 being the case just because of the accelerated Sandbox schedule, but would like a confirmation before I go ahead and publish this if possible. Thank you! ---Deducted 50 CRD2025-10-10 at 06:34 PM UTC • Via expirationDeducted 50 CRD2025-10-10 at 06:34 PM UTC • Via expiration2025-10-10 at 06:27 PM UTCRenewed their subscription of Monthly subscription (subscription_montly_basic) for USD 9.992025-10-10 at 06:27 PM UTCGranted 50 CRD2

Hi RevenueCat Team,I'd like to suggest an improvement to the feature request process.From what I've observed, new feature ideas are currently posted as regular forum topics. While the team is responsive in acknowledging them, the threads are often closed after the request is "forwarded to the team."This process can feel like a bit of a black box for users. We don't have a way to see if a feature is being actively considered, its priority, or an estimated timeline. I personally suggested two features about a year ago, and the lack of a clear status update makes it discouraging to contribute new ideas.I propose creating a dedicated feature request portal/page. A system like this would be a huge win-win: Prioritization: It would allow users to upvote and comment on requests, giving your team a clear signal of what the community needs most. Transparency: A status (e.g., "Planned," "In Progress," "Released," "Won't Do") would keep everyone informed and manage expectations. Centralizatio

Hello,We are currently utilizing the API to track purchased products and the total balance of virtual currencies.We have noticed that detailed virtual currency transaction history is not available through the API, only via the UI.Are there any plans on the roadmap to expose the full transaction log? Additionally, it would be extremely valuable to include a reference ID field for each virtual currency transaction made through the API, allowing us to connect the transaction directly to a specific action or event, rather than relying solely on timestamps for correlation.We look forward to hearing about your API development plans.Thank you.

Recently Google introduced one time products. Do we need to update any libraries? Asking for react-native purchases specifically.

I have a new-ish app that launched about 2 months ago. I launched the app without RevenueCat, but added it about a week later. I had done a few thousand installs and trial starts during that period. As a result of adding the RevenueCat SDK late, my early data on the platform is totally messed up (missing data, incorrect subscription retention metrics, etc).Can I simply import all of my purchases (server-side, using app store server notifications which I have stored) and expect RC to handle it seamlessly? This means creating the previously unseen customers, merging the seen customers with their newly received ASSNs, etc. Else, how can I fix the bad data I have for the first week of my app?

Hi I’d like to check whats the best practice / what are developers doing to figure out what people actually payed for after using the paywall.I have two products users can choose from.A one off payment to pay for “tokens” (Consumable)  A monthly subscriptionWhen a Customer pays for something, this triggers an event on  `addCustomerInfoUpdateListener` To figure out If they subscribed I check ‘activeSubscriptions’ .. If a subscription is in the array then I know thats what they bought  But if they choose a consumable, im looking at  `nonSubscriptionTransactions` I can see a purchaseDate for each one. Do I look at the date to figure out if they just made the purchase? Whats best practice here? Thanks  

Hello! I am trying to get my tabs to fill the width of their parent container. Everything in the stack is set to fill width, but it’s still not working. Can you please help?   

Hi there! I’m Jon. I’m building an app for the Play Store and I was wondering if it’s possible to set up a non-renewing free trial on Android. On iOS, it’s pretty straightforward since I can just create a $0 non-consumable as the free trial. However, I don’t think it’s possible to do the same in the Play Store.I want to post on here to see if anyone else is wondering the same thing as me and what are the different ways I can set up this kind of free trial on Android.Thanks and I look forward to hearing from everyone soon! :D

Please, help. We need the answer for android and IOS.  

The iOS sandbox is all messed up on my user/device - constantly hanging while getting offerings resulting in paywalls not being shown 99% of the time & if it does, should I try to subscribe it just hangs… So i try to work around this by granting entitlements from the RC dashboard.  I choose SANDBOX environment, grant a subscription, and after the success message, I reload the page.  Nothing there...if I toggle OFF the sandbox, the entitlement I granted is there!?  Is that expected?

In App Store Connect, I’ve set up one subscription group that contains the following four auto-renewable subscriptions: PREMIUM – Monthly PREMIUM – Weekly SIGNATURE – Monthly SIGNATURE – Weekly   im currently testing my application in Sandbox and Testflight but when user upgrade from one plan to another as long as its not the same plan the auto renew turns off automatically im confused is it just a sandbox and testflight thing? coz the autorenew keep working 5 6 times if its the same subscription but when user upgrade or downgrade to another plan it turns off   

I’ve recently migrated my React Native application from using react-native-iap for handling in-app subscriptions to RevenueCat.I’m wondering how this migration affects existing users who already purchased a subscription through the old react-native-iap setup. Specifically: Will those users automatically retain access to their premium features once I switch to RevenueCat? If not, what steps do I need to take to ensure their previously active subscriptions are recognized in RevenueCat? Do I need to do anything special (such as syncing historical purchases or importing users) for RevenueCat to detect their old subscriptions? Additionally, my app already includes a “Restore Purchases” button that previously worked with react-native-iap.If I now connect that button to RevenueCat’s restore method (Purchases.restorePurchases()), will it correctly detect and restore subscriptions that were originally made before the migration?Basically, I want to make sure that users who paid under the old

I have a couple of products that require Web Billing :Mobile App (Apple & Android) Mapped app store products for RC Web Billing with the Stripe integration, but using RevenueCat Web to handle the user flow. RevenueCat has the “Stripe Account” in my project ✅ The products “disappeared” from Stripe when I upgraded the stripe environment. As far as i can tell, everything is working…   I see the subscription active in my user’s sandbox details within RevenueCat NOW, I am adding a new tier of products - for WEB ONLY - there is no mobile app reference for this I did not setup products in Stripe because it seems to work without it. However, I noticed these docs expressing that i have to have products in Stripe In order for Stripe subscriptions to unlock entitlements, you must set a Product Identifier in the desired Offering to match a Stripe product ID exactly.So - what is the real answer?Yes you have to have products in stripe  No you don’t need them, but it’s a recommended

My paywall is displaying completely fine. The issue is that the images I used on the dashboard are not populating on the actual paywall on my device. The images are blank. Not sure how to fix… any help is appreciated.