General Questions

Get help with anything related to RevenueCat.

  • 786 Posts
  • 1,933 Replies

786 Posts

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sereisogluMember
asked in General Questions

Difference in number of Active Subscriptions

Hi.Why is the number of “Active Subscriptions" on the "Overview" page different from the number of "Active Subscriptions" on the "Customers" page? I checked, no customer has more than one subscription. How can this be possible?

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5 minutes ago
whuang
whuangHelper
asked in General Questions

Restore Purchases required after updating app version for iOS users?

Hi everyone,I just released a new version of my app on the App Store. When users who are already subscribed download and update to the new version, they’re getting my “Subscribe Now” paywall.If they tap “Restore Purchases”, then it correctly restores the purchase and shows that they are now subscribed. My app doesn’t have user authentication, so I’m relying on RevenueCat to generate a random App User ID. This is how I’m instantiating the RevenueCat SDK:Swift: // *** Configure RevenueCat in-app purchases *** //Purchases.logLevel = .debugPurchases.configure(withAPIKey: API_KEY_HERE, appUserID: nil, observerMode: false, userDefaults: UserDefaults(suiteName: "NAME HERE"))Purchases.shared.delegate = selfI’m guessing what’s happening is when a user updates the app and opens it, the app instantiates the RevenueCat SDK and generates a new anonymous ID, which isn’t aliased back to the original subscription unless they tap “Restore Purchase” first.   My question is--- is there any way to do this

4
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7 hours ago
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Stevie CliftonNew Member
posted in General Questions

Please fix the IOS Product Setup guide

I dropped a full day on the “could not get offerings” issue that a lot of other people have experienced. The main cause of this was misleading/lacking documentation in the IOS Product Setup guide here.At the top of the document, it says:  Make sure Paid Applications Agreement is signedBefore you set up your products, make sure you have the latest Paid Applications Agreement signed in in the "Agreements, Tax, and Banking" module in App Store Connect. You will not be able to test in-app purchases until the latest version of this agreement is signed with Apple. This is partially correct, which, in many people’s cases, means that it’s incorrect. You must also 1) fill out all the tax documentation, and 2) submit a bank account and have it approved. This was not clear to me, so I spent forever tracking down the error.Later in the guide it says: If you don't see the Subscriptions option, ensure your developer account has accepted all applicable contracts and have provided tax and banking info

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20 hours ago
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Grana ServiçosNew Member
asked in General Questions

Missing discount price in redemption sheet

Hello, i searched for a similiar bug, but did not encounter anyone else posting. Here’s what happened, my offer code redemption sheet was working as expected for months, but recently, it stopped showing the price. I don’t know if it helps, but my currency is configured in Brazilian reais ( R$ ). The offer code is recognized but the text says: ( translated )“1 year per offerPrice, then R$ 239,90/year. ”offerPrice is in bold because it was supposed to be the final price the user would pay

1
Michael Fogel
RevenueCat Staff
1 day ago
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Rafael SouzaNew Member
asked in General Questions

iOS Test without StoreKit Configuration File

Hey guys,I would like some help.I implemented RevCat in my project, I did all the necessary steps, I used the StoreKit Configuration File. In addition, I created another scheme and linked this StoreKit Configuration File.Tests worked perfectly.Modifying to the scheme that does not have the storekit configuration file, it does not find the plans when trying to contract.Now comes my question, I would like to test with an APPLE ID account, I am using an iPhone 7 physical device that does not show the Sandbox Tester anywhere, and I already have 3 accounts registered in the apple store connect.I wanted to understand what process to test the purchase without using the store kit configuration file, to simulate a monthly subscription.Thanks

1
Michael Fogel
RevenueCat Staff
1 day ago
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AndreaNew Member
asked in General Questions

Restore purchase issues in test environment (iOS)

Sorry this is a duplicated entry by accident.

0
A
1 day ago
A
AndreaNew Member
asked in General Questions

Restore purchase is not working in test environment (iOS)

Hi Everyone!I am new to RevenueCat, but I´m struggling with an issue for 3 weeks now. I am trying to create a subscription model for my app and it seems to work fine when I do the purchase, but when I try to restore said purchase the subscription is not found (“free version found” gets printed from the code below). I did try this with a physical device and using various sandbox testers. I also contacted support about two weeks ago, but their answers were not helpful so far (remove and add again the storekit config file, create new sandbox tester, make sure all ID-s are an exact match between XCode and RevenueCat...). When I make a test purchase it does appear in the Overview as New Customer, it has an expiration date date as well (for a monthly purchase I see one month instead of the test setup of 5 minutes), but I do not see an Active Subscription appearing. This is the code I use to manage the purchase: And this is what I used for restoring the purchase: 

0
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1 day ago
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FarhadNew Member
asked in General Questions

Anyway to attach custom metadata to a user's payment

We need to add some metadata (key-values) to user’s payments. As an example, we’d like to send workspaceId and other key-value parameters along with a payment that user is creating.I understand that there is a Subscriber attributes which offers capturing custom metadata on the user object, however what we need is to attach metadata to individual payments and not users.Anyway to acheive this functionality with RevenueCat APIs?

2
I
1 day ago
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Zachary ShakkedNew Member
asked in General Questions

How to handle web subscriptions sync?

We are using Paddle for web subscriptions and aren’t sure how to link userIDs and sync status with RevenueCat. Is there a way we can post userIDs and subscription status to RevenueCat so that when the user logs in on iOS we know if they are subscribed or not. The reason I want to do it this way is because otherwise we’ll have to create a new layer on our backend that tracks subscription status for all users and we will need to check that instead of the RevenueCat SDK which kind of defeats the purpose.  Otherwise, we could first check if they are RevenueCat subscribed then check our backend too - which would work I think. But isn’t there some web sdk for subscriptions?

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2 days ago
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EduardoNew Member
asked in General Questions

Subscription changes with consumable rights

I want to make a subscription similar to this example:I want a person to subscribe to a purchase of 10 monthly apples, but if he eats all 10, the first day the user can pay for a subscription of 20 monthly apples.Do I have to cancel the old subscription and create a new one?In the example above, as I tell the stores and RevenueCat, that the 30-day subscription is no longer valid because its apples have already been consumed and that a new subscription of 20 additional monthly apples will have to be created.

1
Ryan Glanz
RevenueCat Staff
3 days ago
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Rachel_3New Member
asked in General Questions

Having trouble initiating payment UI for monthly subscription

I am trying to implement a monthly subscription as part of an in-app purchase. I am using a combination of xcode/swift and RevenueCat to implement this feature. In implementing the code that runs when the user clicks the purchase button i get the error saying "Fatal error: NSArray element failed to match the Swift Array Element typeExpected Package but found RCPackage". Where the code for the purchase button click is highlighted. Code is "guard let package = offerings.all.first?.value.availablePackages.first ".I am not sure what to do to fix this issue.  

2
D
3 days ago
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MaruMember
asked in General Questions

How to share RC accounts between Mobile and Windows standalone

My team is currently looking into porting our Android and iOS app to a Windows standalone version (eg. for Steam), and I was wondering what the options are for communication between mobile and standalone. For example, a user would download our app on Android and start a subscription. Later, the user would download our port for Windows (logging back into his original account) and now wants to continue accessing his subscription features.

2
M
3 days ago
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Chris1New Member
asked in General Questions

Worldwide availability of RevenueCat (China, Russia, etc.)

I’m considering using RevenueCat for my iOS app for subscriptions.However, my customers are coming from all over the world - a lot from Asia.I’ve read on the forum that api.revenuecat.com isn’t reachable from China (and eventually other countries as well). Is this still the case? - If so, what’s the solution for it?Also, is there a list of areas where RevenueCat is not working/operating?

3
D
7 days ago
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Shyam JKNew Member
asked in General Questions

Subscription Active on playstore but subscription is not activated on the App.

Hey friends! I have recently released an app on open testing (beta). When my users purchase a subscription, the google play initiates the purchase, the payment gets processed and the money gets deducted. After successful payment, it gets redirected to the app and the subscription is not seen active on the app. When i try to pay again for the subscription the playstore says you already have an active subscription. The transaction is shown on the play console dashboard also. But there is no update in the revenue cat. The customers list remains zero on my revenue cart dashboard. What should I do now? 

1
sharif
RevenueCat Staff
8 days ago
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skuskeMember
asked in General Questions

Empty products after enabling new 'Base price' feature in App Store Connect

After receiving an email from Apple about their new ‘Base price’ functionality for In App products I have adopted prices accordingly and set the base prices. However...Now ‘getOfferingsWithCompletion’ no longer delivers those products to my app in Sandbox mode, but it (still) does in Production mode at the moment. I have not changed any IDs, all contracts are signed, I checked that everything is fine, but still no luck.All I have changed in App Store Connect is: enabled Base Price functionality for the products, adopted prices accordingly. Absolutely no other changes, neither in my code, nor on App Store Connect.Anybody else seeing this? Any help is much appreciated.Console output:2023-03-10 14:02:20.935490+0100 my3E[16682:3200389] [Purchases] - DEBUG: ℹ️ No existing products cached, starting store products request for: ["my3e_tip_2", "my3e_hide_nag", "my3e_01months_ar_nfs", "my3e_12months_ar", "my3e_tip_1", "my3e_12months_ar_nfs", "my3e_tip_4", "my3e_tip_3", "my3e_01week_ar_nfs", "my3

7
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8 days ago
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Paul JannsMember
asked in General Questions

I can't get IAP - only subscriptions

I have the problem that I can’t get a product that is configured as non-consumable IAP in App Store Connect. I don’t have any issues with getting the subscription products though. The error is “Could not find products with identifiers: [“lifetime_2499”]. There is a problem with your configuration in App Store Connect.”My process for setting up the IAP is the same as for the subscription products. And since that works it is not an issue with the Paid Apps agreement (?). Status is “Ready for submit” which is the same for the subscription products. I am using Capacitor and the unofficial @capgo/capacitor-purchases plugin. Any ideas what I might be missing? I am testing on a real device. 

9
P
8 days ago
Nathan Zabaldo
Nathan ZabaldoNew Member
asked in General Questions

Caching offerings - how to update offerings

I’ve updated my subscriptions/products in Google Play and restarted my app, but RevenueCat Purchases.getOfferings() never updates with updated titles, descriptions, or pricing. How do I bust the cache to get subscription/product updates?I have a Flutter app and am running the purchases_flutter: ^3.6.0 package.

3
A
8 days ago
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Mufaddal MakatiNew Member
asked in General Questions

How to share entitlements between various platforms?

I want to have a system like netflix where I ask users to log in with email and using my custom auth backend, store the user info. So user logs in on iOS device and purchases the subscriptions, and now can login to android device and get access to pro features (or vice versa). Achieving this so far is not the problem. The problem comes with the discrepancy where the source of truth of purchases is linked to the android or iOS account and not my app’s login.So imagine, customer A logins in android device with email - abc@email.com, and is also logged in his android id with the same email id, which is fine. But now if he logs out of my app and then log back in with another email id, say xyz@email.com, technically he should not have pro subscription. and since RC also stores both these users as separate account, the data I get from RC treats the user with xyz@email.com as a non-pro user.But now if the xyz@email.com tries to purchase the subscription, he will get an error saying - You’re a

1
sharif
RevenueCat Staff
9 days ago
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FanisaNew Member
asked in General Questions

RevenueCat StoreKit Testing

Hi, I’m getting an error when trying to retrieve offerings from my StoreKit config file when running my unit tests. Current Setup: Tests scheme with a Unit test host app as the executable. RevenueCat Error: [Purchases] - ERROR: 😿‼️ There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-emptyUnderlying Storekit Error:[Default] [StoreKit] Failed to get products through appstored in simulator, will try using appstoreagent on host mac: Error Domain=ASDErrorDomain Code=950 "Unhandled exception" UserInfo={NSLocalizedDescription=Unhandled exception, NSLocalizedFailureReason=An unknown error occurred}Please can someone advise what might be going wrong here? Thanks! 

1
sharif
RevenueCat Staff
9 days ago
A
AbhijeetNew Member
asked in General Questions

Does play store console or revenueCat sends notification on IAP (Consumable) to developer?

If yes do I need to configure it somewhere in Play Store Console ? 

3
Michael Fogel
RevenueCat Staff
9 days ago
B
BG37Member
asked in General Questions

How could I get alias for a purchased user

Hello,How could I get alias for a purchased user from CustomInfo model class? I looked it up and just found `originalAppUserId` and cannot find any alias fields.I invoked Purchases.getCustomerInfo(), but I can’t find alias here.Please help me! 

1
Y
RevenueCat Staff
10 days ago
R
Roberto MartinezNew Member
asked in General Questions

Should subscriptions need to be linked to stores ids or to emails?

HiI have set the RC id linked to my users accounts’ unique identifiers and I thought that was ok. So the RC accounts are linked to my app accounts (a user, theoretically could have one account with subscription and another without it, imagine like a user having a professional Dropbox subscriptions and a personal one accessed via the same device)But after an Apple rejection when they asked me to make possible that users conserve their subscriptions even if they upgrade phone, then I’m questioning myself if this is the right approach. It seems that, as subscriptions can only be cancelled via the stores menu, then all the accounts accessed via the same device would act the same.Is this the “standard” way to make it work? Subscriptions linked to Stores accounts and not to my-app accounts?I don’t have a preference, 99.9% of the cases my users will have just one account. I just want to make my app compliant and to make it work in the standard way.

5
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10 days ago
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tim gMember
asked in General Questions

Does restorePurchases transfer purchases across platforms (iOS / Android)?

I’ve got a react native project that has an auth system. The user must be logged into to purchase our monthly or yearly premium subscription. He must also be logged in to restore purchases (Not sure if this is allowed by the App Store). I created an account in my Android app, purchased the premium subscription. However, when I logged into the same account in my iOS app and tried restoring purchases, I received an error because the user has no active entitlements which makes sense, but I do see the play store entitlement under all entitlements - not sure what to do with that information exactly. I was under the impression that the user could buy my premium subscription on one platform (Android), and then not have to pay for the same premium subscription on the other platform (iOS). Maybe I am misunderstanding something? I’ve read most of the docs, including the part under Restoring Purchases which says:Restoring purchases is a mechanism by which your user can restore their in-app purcha

4
T
12 days ago
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Robert RyanNew Member
asked in General Questions

How to download entitlements for backend?

We’ve been using RevenueCat entitlements client-side with some success. That’s great.We’re now trying to integrate this with our backend to control the nature of the push notifications we do and do not send (and/or what the content of that push notification is).Yes, we have the webhook set up, and that works fine. But how do we sync our backend with the RevenueCat entitlements to, effectively, catch up on which users are already entitled? (I don’t really want to know the individual subscription/product for which people have signed up, just who is entitled to what.)There are endpoints to query a particular user, but that seems horribly inefficient to say “hey, we want to do a push for these thousands of members, so let’s query them, one at a time, to see if they still have that entitlement.” There is a CSV download for customers, but that does not appear to have all the entitlements in it. (Also, that “CSV” is actually semicolon delimited. What’s up with that?)So, bottom line, is there

1
Y
RevenueCat Staff
15 days ago
A
Abdul Khalique AnsariNew Member
asked in General Questions

error fetching offerings occasionally

Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used) I get this error sometimes and it fails to fetch offerings. But it resolves on its own after sometime. Please help resolve this as I would be going for production soon.

1
cody
RevenueCat Staff
15 days ago

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