General Questions

Hi everyone,I'm an independent developer building a health companion app with Expo/React Native and RevenueCat.My Android update has been rejected by Google Play because reviewers cannot access the full app without going through the subscription paywall.Here's my setup: RevenueCat SDK 10.4.4 No user accounts or login Anonymous RevenueCat customer IDs Google Play subscriptions with a 14-day free trial Premium features behind a mandatory paywall The app already supports RevenueCat promotional entitlements Google requires reviewers to access all premium features without entering payment details or making a purchase.I'm looking for the simplest solution that doesn't require maintaining a separate backend, ideally using RevenueCat itself.My questions: Is there a RevenueCat-native way to provide Google reviewers with complimentary Pro access when their anonymous customer ID isn't known beforehand? Could RevenueCat Offering Metadata be used to enable/disable reviewer access remote

Hi,I have several apps under the same RevenueCat project, and the project icon currently mirrors the icon of one of my apps. This gets confusing when I use RevenueCat from my Android device: on the Transactions screen I can only see the project image, so I can't tell which app a transaction belongs to unless I rename each product.Would it be possible to add an option to upload a custom project image? That way I could set a neutral icon that isn't tied to any single app.Thanks!

Hi Shipaton team,I submitted "Hector Miller", a 2D stealth game built solo in Godot 4.7, for the Next Gen Award (demo video + public GitHub repository). It was my first game ever.I understand no individual feedback is available. If possible, I'd love to know which judging stage my project reached.Devpost project: [incolla qui il link del tuo progetto]Thanks for running Shipaton 2026, and congratulations to all the winners!

According to rico it seems the cohort explorer does not include ads revenue, will it be possible to add it? or to create a chart that can shows revenue progression day by day by install date which includes purchases + ads?

Hi, We are in the process of integrating RevenueCat into our project. On the desktop version of our app, we use web checkout for purchases. The purchase is always made with our generated appUserId. The problem is that on web, the purchase is not linked to the anonymous appUserId created by the app when it first launches, leaving an orphan anonymous customer. Calling the /v1/subscribers/identify endpoint makes the link and unifies the behaviour across mobile and desktop versions of the app, The /v1/subscribers/identify endpoint is not documented however. Is it still safe to use, or is there another recommended way to solve this issue? 

Hi everyone, I submitted Paparcar: ¿dónde aparcaste?, a community app for finding and sharing parking spots in real time in Madrid. Today I got the email saying it wasn't selected. That's fine, there were thousands of great apps and limited prizes. What bothers me is something else. Since the submission deadline, I haven't seen any sign of judges using the app: no new accounts or activity during the review window. I know judges could have reviewed it in ways that don't show up in my analytics (the video, the store listing, testing without signing up), so I'm not claiming nobody looked. But I can't tell either way, and the rejection email says no individual feedback will be given. So I'm curious: Did any of you see clear judge activity (sign-ups, sandbox purchases, reviews) in your apps? Does anyone know how the judging pipeline works? For example, is there a first screening before hands-on testing? A suggestion for future editions: even a simple "your app was tested hands-on" or "your

Hi,I would like to store as little identifying information about my users as possible for privacy purposes.When making a web purchase through Paddle, the payment screen asks the user for their email in order to send their receipt after the purchase. This email later shows up in the “E-mail” attribute for the customer on the RC dashboard.I do not need this attribute populated, is there any way to avoid it?

I am new to revenue cat and would appreciate some help here. I see that revenue cat supports monthly grant cadence for in-app virtual currencies attached to subscription products (monthly, annual etc). I am wondering if that functionality extends to lifetime products (non-consumable types).In my app, i would like to provide a lifetime purchase that will grant a certain currency indefinitely per month with auto-expiry at the end of a month duration.Is this possible with revenue cat?

Hello. I’m really upset today because I found out that my friend received a link to get a free T-shirt. Meanwhile, I am proud and loyal to RevenueCats and I never received that T-shirt. And as you know, life is tough. And it’s true that wearing that soft cotton against my skin would do me a world of good and keep me nice and warm (and increase conv.). I hope my message in a bottle finds a kind soul and that I can finally wear the T-shirt I deserve.Have a good day

Small iOS app, live for about a month. Annual plan with a 3-day free trial. 22 of the last 29 trial charges failed and went into billing retry. I've already added a grace period, but it still feels really off and it's killing our revenue. Anyone know what actually helps?

Hey I have my app in Revenant and most things are done right on my end, but I haven't gotten any email or updates on how to get access to perks like Mobbin and few other things that are gated by "need to have app added to Revenuecat", What am I doing wrong or how do I get access to the perks?

Hi all,I'm hoping someone, ideally from the RevenueCat team, can help me work out where this is breaking. Every paid conversion on our Android app has failed for three weeks, and Google Play support hasn't been able to explain it.SetupFlutter app, purchases_flutter 10.0.2, default configuration (RevenueCat completes and acknowledges purchases), Google Play Billing via RevenueCat Two base plans (monthly and annual), both with a 7-day free trial Grace periods and account hold enabled; base plans active in all markets with regional pricing Service account credentials valid and RTDN flowing (events arrive in RevenueCat as expected)What's happeningOnly one trial conversion has ever succeeded, on 28 August. All 13 since then have failed. Trial starts process normally at zero. Seven days later the renewal order appears in Play Console as Pending, then goes to Canceled with the total zeroed. None show as Declined.In RevenueCat, a typical chain is: trial started → subscription extended (24h pay

 Hi RevenueCat team,I'm participating in Shipaton 2026 in the non-Next Gen category. My app (TRDS — Educational Virtual Trading Simulator) is not yet published on any app store. I noticed the Devpost submission form does not have a field for a store URL.My questions:1. Is a published app store link required for non-Next Gen submissions? 2. If required, where should I submit it since the form doesn't ask for it? 3. If the app is not yet published, will my submission be disqualified? ~Thank you.

 Using purchases_ui_flutter with Paywalls V2 configured with a Google Font (e.g. Newsreader). On a fresh install, the first time RevenueCatUI.presentPaywall() opens, the paywall renders using the default system fallback font. The native UI does not recompose once the font download finishes in the background. If the user closes and reopens the paywall, the correct font displays immediately because the font file is now cached locally. How can we trigger or guarantee font preloading on the first render?

Hello,We're using a commercial font called "Campton" in our RevenueCat paywall. We're occasionally seeing characters in certain languages render incorrectly (please see the attached screenshot).One thing we found odd is that if we change the device's system language to that language and reopen the paywall, the characters that were previously broken now display correctly.For example, with the device language set to Korean, some characters were broken when viewing the Vietnamese paywall. After changing the device language to Vietnamese, those same characters rendered properly.Because of this, we'd like to understand how fonts are applied to paywalls. For instance, when the configured font doesn't support certain characters, is there any fallback logic — such as falling back to the system font?Thanks in advance for your help.  

Hi, just wanted to give a heads up that I’ve started to see a read-after-write gap between webhook emission and /v1/subscribers, dating to ~Sept 1 14:30 UTC. My server responds to all webhook events by requesting and updating entitlements from /v1/subscribers (as recommended), and after every INITIAL_PURCHASE event I’ve received since then (all from Google Play purchases), the response has had unexpectedly empty entitlements. No code changes on my end and I’ve not seen similar issues previously.I’ve updated my server to be resilient to this issue, and I’ve also filed a ticket through support with more detailed info on my specific case, but wanted to post this here for a higher chance of visibility as I doubt I’m the only customer seeing this.

On android, in a .aab internal testing build, sometimes the paywall will show and sometimes it won’t. When it doesn’t show, just the loading skeletons display indefinitely. At other times the paywall will show. Restarting the app doesn’t help, and reinstalling doesn’t either. Then at other times the paywall will work perfectly. Another app (installed through the Play store) on my phone that uses revenuecat seems to be out at the same times, and working at the same times. 

Hi, just recently added revenue cat in my app,The app is already live without revenue cat, I adjusted prices for one country.Now testing my revenue cat integration in TestFlight and I see the non adjusted price is displayed in my Paywall but then the native subscription sheet shows the adjusted smaller price. I am reading price from `storeProduct.localizedTitle`

 Hello,I’m building an iOS app that is not live yet. I want to offer fixed-duration Premium access for 1 month and 3 months, without automatic renewal.In App Store Connect, I can create Non-Renewing Subscriptions, but in the RevenueCat Test Store product selector I only see: Auto-renewing subscription Consumable Non-consumable There is no Non-Renewing Subscription option.Am I missing something, or are iOS Non-Renewing Subscriptions not officially supported in the RevenueCat Test Store/dashboard?I’m specifically looking for the official, supported RevenueCat configuration—not  some custom workaround.If they are officially supported, what is the correct way to create, import, map, test, and associate them with an entitlement and offering? If they are not supported, what is the recommended product type for fixed-duration access without automatic renewal (and what product should I make in App Store Connect)?

Hi Team,I am writing to inquire about the eligibility requirements for the "Next Gen" category in the Shipaton 2026 Hackathon.I am currently an active student in Pakistan, studying at a public government school. In our region, government schools do not provide students with official academic email addresses (such as .edu or school-specific domains). We only have our personal Gmail/Yahoo accounts for online registration.Since having a student email is a requirement for verification, is there an alternative way for me to prove my student status? I can provide my official School ID card, B-Form (Government-issued child registration certificate), or current academic enrollment documents as proof.I am highly enthusiastic about participating in the Next Gen category and built an innovative app for this hackathon. Please let me know if I can submit my alternative documents to verify my account manually.Thank you for your time and assistance.Best regards,[Mahad Ismail][Pakistan]

When I try to “Change Plans” using the Customer Center in my ios app, it shows 2 previously deleted App Store Connect subscriptions in addition to the 2 active ones. How can I prevent this from happening? This would be fine if I could configure the subset of options in the RCs “Customer Center” configuration page, but it says I only have 2 subscriptions so I can’t customize it. So there’s a disconnect between how many RC thinks there are and how many options are shown.Also, those two deleted ones were not added to RevenueCat initially when syncing for App Store Connect, but when my app (which was updated from an older version which referenced the deleted plan) connected to RevenueCat for the first time, the deleted plan also populated into RevenueCat’s list of Products.I’m using SDK 5.85.0.

Dear Revenuecat community, I’m running into an issue with Google Play not supporting my national payment method for subscriptions. This causes quite some friction with my users and I can clearly see the difference between the amount of iOS users that convert compared to the very limited Android users. I’ve been looking for a solution and came across RC’s app-to-web checkout: https://www.revenuecat.com/app-to-web I’m curious if there are people that have implemented this app-to-web checkout and could share their experience with friction (does it actually become easier?). Before quickly deciding and implementing I want to ensure that this is a concrete decision and will actually help my users and app in the long run. We could also skip app store fees, thus making the app a bit cheaper to involve a broader user base.In short; does anyone have experience with app-to-web checkouts, and if so did it help your app/does it bring any friction? 

We use a RevenueCat Web Purchase Link with Paddle Billing as the payment provider.In Paddle Sandbox, our discount is active, has a customer-facing code, and enabled_for_checkout is on. We also enabled “Display discount field on the checkout” in Paddle’s Checkout settings.However, the embedded Paddle checkout opened through our pay.rev.cat Purchase Link shows no “Add discount” / promo-code field.Paddle’s docs say customer code entry is controlled by showAddDiscounts. Inspecting the RevenueCat-hosted checkout bundle, it appears to initialize Paddle with showAddDiscounts: false by default.Is customer-entered Paddle discount-code redemption currently unsupported for RevenueCat Web Purchase Links? If it is supported, where can we enable or override showAddDiscounts for a Paddle web config or individual Purchase Link?We are specifically asking about a user manually entering a Paddle discount code—not RevenueCat Billing discounts, which do not apply to our Paddle-backed products.

Hi, I am integrating RevenueCat in my app and currently testing monthly subscriptions using the Test Store.I tried using the REST V2 api to get the customer’s active entitlements on my backend server. It gives proper response most of the time but during the process of renewal, for about a minute, I get an empty response for active entitlements.“items”: []So let’s say I made a purchase at 10:00AM, here is the series of observations:First purchase → 10:00AM to about 10:04AM - active entitlements presentAt around 10:04AM → Set for renewal → Active entitlements empty~10:05AM → Renewal → active entitlements presentThis repeats until the subscription is cancelled automatically after 5 times.I am using this endpoint:https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}/active_entitlementsIs this an expected behaviour? If yes, then, is the REST api a reliable source of active entitlements?Thanks,Abhi

Hi there - grateful for help!Issue: promo codes created read as ‘not valid for this purchase’ when redeeming in app. I want to create a 30 day trial code. I have a fresh account registered as a tester, in the correct region, with payment information, although I cannot get a code for a free trial to a subscription to work in app. It recognises the code, as putting in an incorrect code produces a different error. I have a monthly base plan + a 3 day trial offering. The same for a yearly.Really at a dead end here, any suggestions/advice appreciated - thank you! 😁