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General Questions

Get help with anything related to RevenueCat.

  • 1,590 Posts
  • 3,998 Replies
1590 Posts
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Uchenna OkaforNew Member
asked in General Questions
How do I validate purchases on the backend?

So I am able to use RC to complete purchases of a product.Here’s what happens once a user has purchased a product. → I grab their Revenue Cat ID, and extract their latest transactionIdentifier→ An API request is made with this info to our backend server to process their order. Here is a code snippet of how I am using the React-Native SDK to get their transaction Id. On the backend I want to verify their Revenue Cat ID has indeed made the purchase based on the provided transactionIdentifier. What’s the best way to do this?

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1 hour ago
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DoughBoyNew Member
asked in General Questions
how to dynamically configure when the paywall is shown?

I want to experiment when I show the paywall to users. For example, I want to start with 3 experiments - show it immediately after they sign up, or one week later, or one month later. Making the game free completly without a trial period or subscription until that moment. I already setup 6 offerings with different price points and presentations of price options. I suppose I can create 18 offerings which are the same 6 offerings but on the 3 different time delays, but that seems like a lot. Is there a simpler way to experiment with when to show the user the paywall?

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kaitlin
RevenueCat Staff
1 hour ago
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reuberNewcomer
asked in General Questions
How to receive alternative payment from Google Play?

I have some apps in Brazil and I'm starting the process to receive payments with payment methods outside of Google Play, but in the RevenueCat documentation I didn't find any way to receive payments with Google Play's Alternative Billing, with the help of RevenueCat.  Is it possible or will I need to use Google's official means for this. Using flutter.

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wes_clark
RevenueCat Staff
4 hours ago
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say_pobyNew Member
asked in General Questions
or-fgemf-20 error .,..

If I submit a payment profile in the Google Play Console and it is declined, will the payment not go through?It works fine in the sandbox test, but when I try to make a real payment, it returns an OR-FGEMF-20 error.

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8 hours ago
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cube20ever20Dedicated Member
asked in General Questions
Google Play refund while benefits consumed

In EU it seems that Google allows refunds within 48 hours. This means that the user can technically consume the subscription and its benefits for two days and then request accidental purchase refund. Are there any workarounds around this kind of abuse and what should I do to block these users or their in-app benefits?

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12 hours ago
zappy
zappyNewcomer
posted in General Questions
Revenue Cat web payment links feature request

I feel like a simple, but valuable update to the web paywall links would be the ability to change the subscribe button colors. The black is universal, but kind of flat and unappealing. Being able to set the hex code for those buttons ourselves would be a simple way to enhance the checkout experience. 

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zappy
23 hours ago
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mregnauldNew Member
asked in General Questions
Stripe public API key not working when calling REST API endpoints

In my desktop app, I use Stripe, connected to my RevenueCat account, to display a web page with a Stripe paywall (I use a Payment Link to keep it simple), and then call the RevenueCat REST API to:list my offerings purchase a product through Stripe check if a user has purchased my one-time payment product or not recover a one-time payment purchaseI want to interact with those APIs directly from my app, since I don’t have any back-end.So in order to test that, I tried for example to call the following endpoint, in order to get my offerings, using Postman:https://api.revenuecat.com/v2/projects/{project_id}/offeringsAs described in the documentation, I use the “Authorization” header.And here is my problem:if I use my secret API key (that I created with the right authorization) as a value, it works but if I use my Stripe public API key, I got an error: “Invalid API key”Which I don’t understand since I can use the public API keys in a mobile app to achieve the same actions above.So I have tw

1
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RevenueCat Staff
1 day ago
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bvrltNew Member
asked in General Questions
What strategy to use to notify the backend when an anonymous user becomes a logged in user?

Hi guys, We have the following scenario : - User is anonymous in the app, purchase subscription.- RevenueCat associates subscription with that anonymous user ID.- Our backend receives webhooks for the INITIAL_PURCHASE associated with the anonymous user id.- User signs up with our backend. User is attributed a unique user ID.- Our backend is unaware that the user has a subscription.- When the mobile apps tries to access some features (let's say GET /documents), they get an unauthorized error. Currently, the strategy we plan to use is to explicitly refresh a user subscription when the user tries to access the feature (GET /documents) and has no associated subscription. This means the feature is not paywalled in the mobile app, so the mobile app is aware of a subscription but not the server. Do you have any other strategies to deal with this? 

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Ryan Glanz
RevenueCat Staff
1 day ago
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david-qsde5f660Newcomer
asked in General Questions
How to implement a RevenueCat checkout process for Flutter web?

I understand that RevenueCat Flutter SDK does not support web, only mobile devices.  Our payment provider is Stripe.  I see you do have a REST API that I can use in Flutter.  So my question is how do I design a complete checkout process with Stripe and RevenueCat?  I don’t see any examples of this online.

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Ryan Glanz
RevenueCat Staff
1 day ago
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FlorianNew Member
asked in General Questions
Does RevenueCat handle Apple's new win-back offers?

Hi Does RevenueCat already handle Apple’s Win-back offers on React native? I can’t find any information about this new type of offer. https://developer.apple.com/news/?id=8utnewzk Thanks!   

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MarcosC
RevenueCat Staff
1 day ago
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basic-human-movement-bhmNewcomer
asked in General Questions
iPhone: issues viewing sandbox subscriptions and deleting them

We’re currently at the testing phase for subscriptions, and are running into some challenges. We’ve made sandbox user accounts on our devices, but when we test subscriptions in our apps, the default apple ID is used. It’s not billing us, but it throws the subscription into a weird state of limbo where it’s not a real subscription that shows up on my personal apple ID, and it’s not a sandbox purchase which shows up under that subscription listing. We do see the sandbox purchases in Revenue Cat, but we’re unclear how to delete a subscription that doesn’t appear under our personal apple ID or the sandbox ID?I’m seeing one work around is to logout with the personal Apple ID, and then make a sandbox purchase, logging in with the sandbox ID. However, logging out of an iPhone totally jacks up the device as that’s connected to like everything -- not an ideal solution.The real #1 question is how to delete subscriptions so we can retest, ideally without having to log out of our devices with our

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2 days ago
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julia-835be2New Member
asked in General Questions
Feature request: Add a possibility to add the OR operator to Targeting rules

Hello,I’d like to request for a possibility to add the OR operator when defining rules in Targeting.Currently it is only possibly to add the AND operator for matchers.It’s really cumbersome to create a single rule that can match Android app versions 2.2+ and iOS app version 2.3+ and in the same time adding a test versions of the app regardless the version.We’d need to create 3 rules in order to achieve that, duplicating all the placements we have in each rule.Adding the OR logical operator would allow us to do this in a single rule.Here’s an exampleAny chance for that soon?

1
joan-cardona
RevenueCat Staff
2 days ago
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Fredrik DNew Member
asked in General Questions
Export Compliance Information

Does RevenueCat use https when communicating with the backend?In the Export Compliance Information in Apple app store connect, I must provide information about encryption, and https is listed as internal encryption, hence I need to know if RevenueCat SDK is using https.ThanksFredrik

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2 days ago
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AstoraGrayNew Member
asked in General Questions
Does revenuecat support Unity on Vision Pro

Hi, our team is currently planning to use Unity-Polyspatial to develop apps to Vision Pro devices, and I would like to know if the SDK for unity currently supports Unity apps on Vision OS!

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T
RevenueCat Staff
2 days ago
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Sondre SørbyeNew Member
asked in General Questions
How to get a users total spent from REST API?

I want to be able to find the sum of the total amount spent among some users. I see that total spent is available in the dashboard, but I don't see it in the rest API. I would really appreciate some suggestions.  Sondre Sørbye

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A
2 days ago
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sizestream-devNew Member
asked in General Questions
Experiment and Control pricing both displayed in App store

Hi community, We started an in-app subscription pricing experiment following Revenue Cat’s best practices.  All is going smoothly except we see that the control and experiment subscription group pricing are both visible in the App Store under “in-app purchase”.  Some similar apps with subscriptions also have duplication in the price listing like we do, but not all of them. Is this unavoidable?  Are there other best practices around experiments to manage display of experimental and control pricing in the App Store?   Advice appreciated!

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sharif
RevenueCat Staff
3 days ago
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basic-human-movement-bhmNewcomer
asked in General Questions
Is a free trial of say 3 days recommended for a monthly subscription?

In the Apple App Store, we’re currently offering a 1-week free trial for our annual subscription, and I was wondering what is the best practice for monthly? Perhaps a 3-day trial, or no trial for monthly in order to encourage annual? Thanks!

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Ryan Glanz
RevenueCat Staff
3 days ago
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Marcio Luiz OtaNew Member
asked in General Questions
package.storeProduct.subscriptionPeriod on Android emulator always P1M

On Android emulator, subscriptionPeriod always return P1M. IOS is correct.Offerings constains 3 packages: - $rc_monthly (Monthly): 2 products (Android, IOS) identifier myapp.mensal - $rc_six_month (Six Month): 2 products (Android, IOS) identifier myapp.semestral - $rc_annual (Annual): 2 products (Android, IOS) identifier myapp.anualAlready recreated all products and offerings….  Flutter version 3.24.3 on channel stable at /Users/marcio/bin/flutter    • Dart version 3.5.3Android toolchain - develop for Android devices (Android SDK version 34.0.0)

3
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3 days ago
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soscuisineNewcomer
asked in General Questions
Error handling in React Native

Hi,We’re developing an app for iOS and Android with React Native. We want to use RevenueCat as payment provider. Our test with Android works fine. But on iOS an error occurred:Error 23 on iOSWe understand that something in our configuration is causing an issue. But we can’t get the error handling correctly on React Native. We looked at:https://www.revenuecat.com/docs/test-and-launch/errorshttps://www.revenuecat.com/docs/test-and-launch/debuggingBut both of these pages doesn’t show React Native examples.Can someone show us an example of error handling (or Debug Menu) on React Native?Thank you.

1
kaitlin
RevenueCat Staff
5 days ago
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arman-d720f5New Member
asked in General Questions
[BUG] Template 7 - Siamese Content : Unable to create paywall

When I choose Template 7 and add packaging with the 'Custom Settings per Package' option, I fill in all the fields and press the 'Create' button, but it shows a warning: 'There are validation errors that need to be fixed before submitting.' A red highlight appears on the packaging section, but no specific error is shown.

7
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5 days ago
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Felix TienNew Member
asked in General Questions
Android Paywall Not Shown

I have set up the RevenueCat Paywall. The Paywall works correctly on my iOS app but Android app does not show the paywall.No matter what paywall I choose in RevenueCat, it only show the one below. Do I miss any setup process? 

2
F
5 days ago
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yh-8aec12New Member
asked in General Questions
Regarding cross-platform support and control of duplicate purchases of the same plan for multiple accounts

We are considering using Revenuecat for cross-platform support, but our service, is designed so that the same user can have multiple accounts, and the system does not keep track of which users have which accounts. We are told that cross-platform support requires the use of a custom App User ID to track users across platforms, but if our app's user_id is set to a custom App User ID, they will be treated as different users, and we will not be able to track users if the platform changes. How can we achieve cross-platform support while preventing duplicate purchases of the same subscription plan when the same user currently has multiple accounts? Would we need to build a separate system to have users decide on a parent user_id and integrate them even if they have multiple accounts, so that Revenuecat sees a one-to-one relationship?

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sharif
RevenueCat Staff
6 days ago
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basic-human-movement-bhmNewcomer
asked in General Questions
Should we make our app subscriptions available in just US & Canada, or all regions?

Can anyone point us to recommended best practices for regional availability? Our app is in English, so should we just release it to US & Canada, or better to have it available in all regions? What are the considerations there? Like should you only expand to other regions once you’re ready to offer i18n there, have consulted an accountant on any unique financial / tax practices, or does the Apple App Store handle most of that? Thanks!

2
A
6 days ago
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pawplaylove-0fd6baNewcomer
asked in General Questions
Purchases.getProducts is returning an empty array

if (Platform.isAndroid) { print('android haui'); kProductIds = { googleGoldSubscription, googlePlatinumSubscription }; Purchases.setup(googleApiKey);} else { kProductIds = { appleGoldSubscription, applePlatinumSubscription }; Purchases.setup(appleApiKey);}List<StoreProduct> storeProducts = await Purchases.getProducts( kProductIds.toList());if (storeProducts.isNotEmpty) { setState(() { for (var product in storeProducts) { subscriptionPrices[product.title] = SubscriptionInfo( price: product.price, currencyCode: product.currencyCode, ); } }); String jsonString = jsonEncode(subscriptionPrices.map((key, value) => MapEntry(key, value.toJson()))); await prefs.setString('subscriptionPrices', jsonString);} else { if (kDebugMode) { print('No products found.'); }}i have verified the api keys and the product identifiers they are matchingit works fine for ios but when i run it on android it return“No products found.”any idea why

2
sharif
RevenueCat Staff
6 days ago
D
danilo-damasceno-sabino-fcb73cNewcomer
asked in General Questions
In-App Purchase Key - fail to fetch

Cannot generate integrate In-App Purchase Key - I followed all the steps up to the part of integrating the subscription.p8 into the app. After credential validation, a 'fail to fetch' error occurs when I try to save the change.Help?!

1
sharif
RevenueCat Staff
6 days ago

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