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General Questions

Get help with anything related to RevenueCat.

  • 1,611 Posts
  • 4,061 Replies
1611 Posts
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lite-serviceNew Member
asked in General Questions
How can I receive notifications from Google subscriptions on my server at the same time

As shown in the picture, I have configured the subscription push in the Google backend, but I also want to synchronize the message to the server to update the user information.Can I do this by configuring the webhook, because revenuecat does not provide the Apple Server Notification Forwarding URL function like iOS?

131
wes_clark
RevenueCat Staff
3 hours ago
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abhinai-sai-b10e40New Member
asked in General Questions
Always show dollars on RC Paywalls

Hi, I want to show amount on revenue cat paywalls dollars always, for all regions i want to show dollars only how is it possible?

131
joan-cardona
RevenueCat Staff
3 hours ago
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MaelNew Member
asked in General Questions
IOS Code error : 23. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

Hello, I have this error from RevenueCat: code: 23, message: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty domain: RevenueCat.ErrorCode, userInfo: "readableErrorCode":"CONFIGURATION_ERROR","readable_error_code":"CONFIGURATION_ERROR","source_file":"RevenueCat/OfferingsManager.swift:237","source_function":"createErrorForEmptyResult(_:)","NSLocalizedDescription": There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-off

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7 hours ago
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cemckNew Member
asked in General Questions
Original App user id changes after a few reinstalls of my app on Android

Hello, im using the “Transfer to new app user id” method. I don't want to use a auth system in my app. Im using the Webhook to grant users 10 free credits on INITIAL_PURCHASE and tracking the original_app_user_id and aliases in my backend. There is a problem though, when I reinstall the app on Android, the original_app_user_id changes and the old one is not included in the aliases array. So basically I use the same google account on my device but revenuecat references a different user after reinstall of my app and after cancellation of the subscription. My expected behavior is that the userid is bound to one google account and I don’t want that entitlements get transferred if user logs in with another google account. The user should be able to restore purchase if logged in with the same google account the purchase was made on and it should not be bound to the device.how to handle this without creating a auth system in my app?thanks in advance 

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21 hours ago
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sander-a03c1bNew Member
asked in General Questions
Apple products are not showing in app

Dear community, Recently i added a paywall to my app. The app is still in testflight mode. I added products on both Play and App store, but the Apple products are not showing when pressing the purchase button on the paywall, but the Android items are working perfectly fine. Does anyone know why this is the case? Do i for example first need to submit the products, or is there something else i'm missing? I have checked all of these steps: https://community.revenuecat.com/sdks%2D51/why%2Dare%2Dofferings%2Dor%2Dproducts%2Dempty%2D124 All products are visible here, i also created Enititlements and offerings.  This is what the Apple products look like in RevenueCat The products show “Ready to Submit” in Apple Store Connect 

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S
23 hours ago
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caitlin-munoz-2ee577New Member
asked in General Questions
Issues with ServiceAccount Credentials

I’m not seeing any specific error codes to try and troubleshoot the issue. I’m building a Play Store (and eventually App Store) app and when I tried to upload my JSON, it just tells me Permissions to call (xyz) with an x. I’ve tried multiple times to adjust permissions in my cloud project and my play console. What am I missing? RC has monitoring viewer and Pub/Sub admin permissions, it’s in my service accounts, my in-app purchases are in the play store. Also, I’m an indie dev and this is my first time building an app at all. My app is currently undergoing internal testing and will soon move to closed testing and i want to have everything set up and ready to go before publishing. 

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1 day ago
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josephNew Member
asked in General Questions
App Rejected by Google Play – Broken Functionality Issue with RevenueCat PaywallFooter

Hi everyone,I'm facing an issue during the Google Play review process and could use some help. My app uses RevenueCat for subscriptions, and everything works fine in Brazil and the US (the only countries where the app is available). However, Google rejected my latest submission with the following message:Google’s Rejection Message:App Status: RejectedYour app contains content that isn’t compliant with the Broken Functionality policy.Reason: The app contains blank or empty pages that lack appropriate error messages.During the review, Google encountered the following message on the paywall:"Error 2: There was a problem with the store." I'm using RevenueCat's PaywallFooter component, and it seems that the error comes directly from the RevenueCat SDK when it can’t load the offerings.Questions:Is this a known issue when Google Play reviewers test the app from unsupported regions? Should I hide the paywall entirely if the offerings fail to load? What is the best way to handle this error to p

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1 day ago
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mustafa-ba3e1cNew Member
asked in General Questions
Android Paywall re-purchase does not work

I can buy consumable products over and over again on iOS, but I can only buy them once on Android. Paywall is displayed, I select the product, but when I press the button, nothing works.I tried everything but it doesn't work,what can I do?

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1 day ago
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yan-cheng-cheok-107847New Member
asked in General Questions
Handle CONSUMPTION_REQUEST?

Can RevenueCat currently handle CONSUMPTION_REQUEST on behalf of the developer to help reduce refund rates? Thank you. https://developer.apple.com/documentation/appstoreserverapi/consumptionrequest

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RevenueCat Staff
1 day ago
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logaqmNewcomer
asked in General Questions
Looking for guidance on integrating subscriptions in app without login

Hi there, I am currently looking into integrating monthly subscriptions into an app that was originally going to be a one-time-purchase. Im looking to have a short trial followed by a subscription. The key thing here is that I am trying to avoid integrating a login system for my users. I do not need to store any account data myself, and the app has no cross-platform functionality (nor would that be relevant), so ideally I can avoid the extra dev-time and bloat of a login system and rely on unique identifiers provided by the play/app store. Based off my reading so far, I believe I can do this by not passing any user id to the sdk upon initialization. In this case the sdk would rely on the apple app user id (and google equivalent?). I am just looking for some guidance on whether I am on the right track, in addition to any info that might be relevent here- or maybe pitfalls of this approach. Additionally, my understanding is that the subscriptions themselves are managed through the app an

171
sharif
RevenueCat Staff
4 days ago
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hasenMember
asked in General Questions
iOS App Store rejection again and again due to revenuecat loading failure

I keep getting rejected in the app store for the same thing - a black screen on load. I’m unable to reproduce the error on my end no matter what I do, whether in the simulator or on a real device, new install or whatever. All the review team give me is a screenshot of a black screen and tell me that’s what they get on launch. I can’t fix it because I can’t reproduce it, all I can do is add a time out on the revenue cat loading so it still gets past that point.I get barely any information out of them as you can image, so I have no further specifics and normally they approve it after the second or third time anyway because it probably manages to load or something. But every time I add a new update half the time they reject it again for this same black screen issue..There’s literally zero problems with the app, the subscriptions or how they are set up - everything works perfectly. Why do they have a problem with revenuecat loading in their review environment?

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4 days ago
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soscuisineNew Member
asked in General Questions
Customizing style for Paywall

Hi,Is there a way to edit the style of a Paywall beside the web editor? On an iPhone 7 we get a big blank space on the top of the screen and the feature section is really small. You can see a video of what it looks like in the attached file.

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4 days ago
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Chris-DevNew Member
asked in General Questions
Play Store refund not in data export

A user requested a refund direct from the Play Store.RevenueCat detected this refund, it is included in the customer history and the event was sent to our webhook.However this refund is not included in the Scheduled Data Export, or in the Charts.Furthermore, a refund made on Stripe does appear in the data export and the charts.Can someone explain what is the expected behaviour here and what can be done to include Play Store refunds in our charts and exports.Kind regardsChris

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Ryan Glanz
RevenueCat Staff
5 days ago
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collinsNew Member
asked in General Questions
Android Crash in Flutter: "No Singleton Instance" with RevenueCat Remote Paywall

I'm facing a crash on Android while using RevenueCat's Remote Paywall in my Flutter app. The error I’m getting is:com.revenuecat.purchases.Purchases$Companion.getSharedInstance kl.h0 - No singleton instance. Make sure you configure Purchases before getting the default instance. This doesn't happen on iOS, only on Android. I’ve followed the docs to initialize Purchases, but the issue persists and it’s causing a lot of crashes.Anyone else experienced this or know how to fix it?Thanks! 

132
jeffrey_bunn
RevenueCat Staff
6 days ago
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david-haw-0c6805New Member
asked in General Questions
Going 'live' question?

I have a revenue cat payment wall in my flutter app - all works fine in testing taking test subscriptions etc.. My question is - do I need to do anything to make it ready for ‘production’ ? want to make sure it can take real payments etc once I promote these releases to public production etc..Thank you in advance

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kaitlin
RevenueCat Staff
6 days ago
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mindful-ivfNewcomer
asked in General Questions
Trial Conversion info

Hi there, We have a meditation app, that has a 7 day free trial, initially we had the paywall after the initial login during onboarding, we noticed we were getting a 20% conversion from app download to trial, we recently updated the app, to remove the paywall during the signup and onboarding. So now users download app and automatically go into the trial, where they dont have to choose monthly or yearly plans until after the 7 day trial…Hope this is making sence…. :-)I have noticed now there are no metrics in the ‘Trial Conversion’ charts, is there a way I can monitor the download to conversion with the new version of the app? Thanks Gordon

121
Michael Fogel
RevenueCat Staff
7 days ago
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josephm5New Member
asked in General Questions
Error enumerating unfinished transactions: Error Domain=ASDErrorDomain Code=509 "No active account" UserInfo={NSLocalizedDescription=No active account}

i have a flutter app about daily horoscope and tarot cards i’ve done sandbox tester and all the other revenuecat settings when i try to test it in my iphone i come up to this error in my logs[configure] DEBUG: ℹ️ Configuring SDK using RevenueCat's UserDefaults suite.    [identity] DEBUG: 👤 Identifying App User ID    [configure] DEBUG: ℹ️ Debug logging enabled    [configure] DEBUG: ℹ️ SDK Version - 4.25.6    [configure] DEBUG: ℹ️ Bundle ID - com.josephmp5.seeryuso    [configure] DEBUG: ℹ️ System Version - Version 16.6 (Build 20G75)    [configure] DEBUG: ℹ️ Not using a simulator.    [configure] DEBUG: 👤 No initial App User ID    [configure] DEBUG: ℹ️ Purchases is configured with response verification disabled    [configure] DEBUG: ℹ️ Delegate set    [offering] DEBUG: ℹ️ Offerings cache is stale, updating from network in foreground    [network] DEBUG: ℹ️ GetOfferingsOperation: Started    [network] DEBUG: ℹ️ There are no requests currently running, starting request GET /v1/subscribers/$R

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Ryan Glanz
RevenueCat Staff
7 days ago
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steste95Helper
asked in General Questions
Publishing App in AppStore

Hi,i want to publish my App in the AppStore. There is everything set up and working in the simulator with the StoreKit (as descripted in https://www.revenuecat.com/docs/test-and-launch/sandbox/apple-app-store#ios-14-only-testing-on-the-simulator).When i give it in the AppStore Connect review and adding the subscription (1st time) then they getting an error - it can’t fetch a product. So thats obviously cause the subscription in AppStoreConnet are notactive now. I don’t get the logic… So, how can i set up my App for productivity so that they can test a subscription that not exists yet?The StoreKit is only for XCode, right? So i nedd to set it up for Sandbox?I Thought i better ask here befor getting rejected 20x times and waiting every time like 12 hours :)Thanks!

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sharif
RevenueCat Staff
7 days ago
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cube20ever20Dedicated Member
asked in General Questions
Google Play refund while benefits consumed

In EU it seems that Google allows refunds within 48 hours. This means that the user can technically consume the subscription and its benefits for two days and then request accidental purchase refund. Are there any workarounds around this kind of abuse and what should I do to block these users or their in-app benefits?

574
wes_clark
RevenueCat Staff
7 days ago
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yonomNew Member
asked in General Questions
User has not entitlement although subscription was paid

Hi, I recently see strange behavior on several accounts with purchase transfers to anonymous IDs.This one particular user has renewed his subscription which shows in the User Panel events, but was not given an entitlement. The event also shows couple transfers.Restore purchases does not work for the user as seemingly from the sdk response there is no purchase to restore to.Pictures shows several things that are off. Purchases made but no entitlement Total spend = 0 2 transfers back to back (I’m seeing this on several users)How can I fix this user and give him his entitlements? for context:not in the picture, but the user has an userId alias, not only the anonymous id I’m using the ‘transfer if no active subscriptions’ setting Within in the app I configure RC on app start, but only after a registration I call login with the dedicated userId.   Edit: I checked the other user which there has been the transfers, it’s the same user but with different anonymous IDs. I was able to transfer th

71
H
RevenueCat Staff
8 days ago
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artem-koniaev-1a6110New Member
asked in General Questions
I want to add a free trial to be displayed on my RevenueCat paywall for iOS

Do I need to create an introductory offer or a promotional offer in App Store Connect?

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Michael Fogel
RevenueCat Staff
10 days ago
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martar-fo00ONew Member
asked in General Questions
Do Stripe Web payments cause webhooks to be fired?

If I post a receipt to RevenueCat when a Stripe customer begins a subscription (as described here), will I receive webhooks from RevenueCat the same as for the App Store (i.e., trial start, payment made, subscription cancelled events)?

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Michael Fogel
RevenueCat Staff
10 days ago
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benjohnNew Member
asked in General Questions
Can my iOS app begin a free trial without a subscription flow?

Hi,On iOS (and eventually Mac)I would like my app to **immediately begin a free trial the first time it is used** without prompting the user to subscribe.  During the trial I would like the UI to show how long is left before the trial expires.  During and after the trial I would like the user to be able to purchase a subscription.(I want to do this because I believe there is a barrier to starting a free trial that rolls in to a subscription, even though it can be freely cancelled.) Is this use scenario possible? Or do I need the user to actively choose to start a trial?  If the user does have to start a trial, do trials have to automatically subscribe, or can they just run out, and then the user can choose to subscribe? If this is documented, I’d be very happy to be referred to a link, but I’ve not found a description of exactly which scenarios are and aren’t supported. Thanks!

446
B
11 days ago
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therealwalterwhiteNew Member
asked in General Questions
Multiple Monthly Subscriptions

Hello everyone, I am completely new to RevenueCat.I have an iOS-app, which has 2 different monthly subscriptions:    - The Silver Subscription (Monthly, a few premium features)    - The Gold Subscription (Monthly, all premium features).Fairly simple. Under Offerings → Default Offering, I created a package with the monthly Gold Subscription: I now want to add the Silver Subscription (which is also monthly). But when I try to add a new monthly package, it gives me an error saying: The package's display name or identifier already exists for this app.And if I try to attach the Silver Subscription to the already created package with the identifier $rc_monthly, it replaces the Gold Subscription, instead of “adding” the Silver Subscription to the Products. My Question: How do I add another monthly Silver Subscription in this offering? All online tutorials have 1 monthly and 1 yearly Subscription, but I need 2 monthly subscriptions. Thanks for all help in advance! 

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wes_clark
RevenueCat Staff
12 days ago
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Mamunur RahmanNew Member
asked in General Questions
Wanna apply discount code in yearly subscription ( Like 20% Discount)

Hello support team,I have setup yearly subscription in google play and getting that offer by revenue cat. I created yearly package for 60 usd. I usually offer discount code to users. So I want when user apply discount code in yearly package, they will get 20% discount on 60 USD. is it possible to do? Please let me know.

2322
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13 days ago

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