General Questions

Looking into the RC Privacy Policy, I found the following snippet:If you are using our products or services as a developer, the following information regarding your end users may be received and processed by us: “End User Technical Information”: This refers to technical information related to an end user’s mobile device or computer, such as: device type, operating system,  “End User Transaction Information”: This refers to transaction information related to an end user’s activities with respect to your app or other digital product, and may include: Last seen time that the end user used your app or digital product; Apple receipt file; and Google purchase token, “Optional End User Information”: This refers to information that we may receive if you select or enable this option in our products, which

We just launched an app with IOS and REvenue Cat. We are doing subscriptions. No in app, just subscriptions. we are getting prodcut details via api, so i am sure that matches up.  the business agreements, etc are all active the subscriptions are active.  the app is ready for distribution.  We have checked API and seems to match up.  Product ID matches. Any other bright ideas out there? I feel like we have tried everything. 

My custom paywall was showing for a couple of days in TestFlight, but for some reason its reverted to the Apple default paywall...which is causing my app to be rejected. HELP!!

We're using RC Billing (Web Billing) with the RevenueCat JS SDK. During the purchase flow, we pass the customer's email via the `customerEmail` parameter in `Purchases.purchase()`.Due to a bug on our side, some subscribers had an incorrect email passed as `customerEmail` at checkout time. We've since fixed the bug, but for the affected subscribers, all lifecycle emails (subscription confirmation, renewal reminders, billing issue notices, etc.) are still being sent to the old incorrect email.What we've already tried:1. Updated the `$email` subscriber attribute in the RevenueCat dashboard — lifecycle emails still go to the old address.2. Updated the email on the corresponding Stripe Customer — lifecycle emails still go to the old address.It appears that RC Billing stores the checkout email internally, separate from both the `$email` subscriber attribute and the Stripe Customer email, and uses that internal email for lifecycle emails.

I have a scenario where I would like to have one Offering and Paywall general design, but be able to customize the text and header imagery depending on some user chosen option or paywall trigger.Examples:The user has chosen a preference (favorite type of sport). I would like to display an image related to that specific sport for him. The Paywall trigger is specific to a feature. User clicks a locked feature (ie. offline-mode, dark-mode, etc). I would like to display a specific image and text header for each of these.In this example, the header differs for those cases, but the rest of the Paywall visual and structure is the same. Offering/Package choices, Feature list, boutons in the footer, etc.All these options also share the same offering for example.In my understanding, right now, with the 1:1 Offering/Paywall model, it seems that I would need to have a dozen different Offerings and Paywalls for this. Meaning t

Credentials need attention Valid key format The key is not valid or is not compatible with the Bundle ID of your app.  

Hey, I’m in the process of selling my app to someone. It’s on iOS + Web. I use RevenueCat for both.  As far as I’m aware, when I transfer the app on App Store Connect, all the secrets/keys remain the same? How does it work on RevenueCat web billing? I can’t transfer my Stripe account as I’ve got other apps running through there, but I also don’t want any disruption to existing subscribers.  What would be the best way going about moving web purchases over to a new Stripe Account? Thanks!

I deleted a development project. it did not seem to work so I deleted it again. after an hour I noticed that I deleted a PRODUCTION Project. some huge bug that I discovered and I cant seem to find a solution to restore it. I need support ASAP I cant wait 2 days for a ticket answer I get a bunch of downloads and this will result in revenue loss and 100% bad ratings since its a hard paywall app!

Hi everyone, We’ve been stuck on this issue for a while and would really appreciate some guidance. We are integrating RevenueCat in a React Native / Expo app and using our own custom paywall UI (we are not using RevenueCat Paywalls). Our app is already in App Store Connect → Ready to Submit, and our subscriptions are configured, but the SDK is still returning empty offerings. Setup Products in App Store Connect babysoothe_monthly (auto-renewable) babysoothe_yearly (auto-renewable)  Both products currently show:Status: Ready to SubmitThey also have: localization pricing screenshot for review subscription group configured  

Hello,I am encountering the well-known readable_error_code: CONFIGURATION_ERROR (code: 23) while implementing subscriptions on iOS.I have already performed several checks to identify the cause of the issue, and so far all configurations appear to be correct: All contracts in App Store Connect have been properly signed. The product identifiers match exactly between App Store Connect and RevenueCat. All required metadata and configurations have been completed. The backend integration has been finalized and appears to be working as expected. We also performed tests on physical devices (iPad and iPhone) running iOS 26.2.1, and the error still occurs when attempting to fetch the products.The only potential issue I can identify is the subscription status. The products are currently liste

I have added localization through RevenueCat which has updated the text content. I would like to change the main image for each language to help improve conversions by country. Is it possible to “localize” the image in addition to the text copy? I’ve been seeing more requests for this (> 9 months ago)Thanks!

Hi RevenueCat team, I’d like to request a new built-in event (similar to Superwall’s new “Trial Qualified”). The goal is to send a signal to MMPs when, after a short qualification window (e.g., 30 minutes post trial start), a user has either a subscription or an active trial, indicating higher intent/quality than a raw trial start (which often gets cancelled within minutes).Proposed definition:Event name: Qualified Initial Conversion or Qualified Conversion Trigger: 30 minutes after Initial Purchase or Trial Started, if the trial is still active and the user hasn’t opted out/cancelled. Suppression: Do not fire if the user cancels or refunds before the 30-minute mark.   Why this is useful:Many MMPs and growth teams use early qualification events to improve campaign optimization signals, reduce noise from very short-lived trials, and better predict conver

I have read many posts about this but still don't know what's going on. I can't figure out why I can show my subscriptions but not the non-consumable product. Starting from Google Play, these are my subscriptions (again, no problem with them):The no-consumable product:(no country restrictions, set price...) And now comes RC. This is my product catalog:

Hi everyone 👋I’m using the new RevenueCat Paywall Builder and I have a question about dynamic text.At the top of my paywall, I currently have a text layer that says “2 Months Free.”I want this text to change automatically when the user selects a different package.For example: If Monthly/Yearly is selected → show “2 Months Free” If Lifetime (Pioneer) is selected → show “Lifetime Access” I couldn’t find any “conditional visibility” or “selected package” logic in the builder.Is it possible to dynamically change text based on the selected package inside the Paywall Builder?Or is this only possible with a fully custom paywall implemented via SDK?

I experienced the “paywall validation error” as some others have mentioned. I checked the network tab in the browser console and still can’t figure it out. It’s related to missing required fields, but can’t make sense of which one from the long field names here: {    "code": 7862,    "errors": [        {            "field": "config.base.sticky_footer.stack.components.0.stack.components.0.package.stack.components.0.stack.components.0.stack.components.1.text.color.dark.hex.value",            "message": "Field required",            "type": "missing"        },        {            "field": "config.base.sticky_footer.stack.components.0.stack.components.0.package.stack.components.0.stack.components.0.stack.components.2.text.color.dark.hex.value",            "message": "Field required",            "type": "missing"        },        {            "field": "config.base.sticky_footer.stack.componen

Hey everyone, I was lucky enough to get one of the RevenueCat T-shirts a while ago.Today, ny wife nearly ripped it to pieces, but i begged and pleaded for her to show mercy... I cant hold her off forever... How can i get a new shirt, please?! Desperately seeking help... Michael   

I keep getting the error: “Error fetching offerings - The operation couldn’t be completed” after setting up the Test store with products. I have the message “RevenueCat SDK is configured correctly”Does Test Store work at all in the iOS simulator or do I still need to use StoreKit set-up?

Hi,I was testing the offering override feature in the dashboard for my android app.First, I changed the current offering from the default to “offering_a” for a sandbox user, and it worked as expected.However, about an hour later, I tried to change the offering back to the default, but the change didn’t take effect. I checked the offerings JSON response on the android sdk. (it might be cached, but i’m not certain).Is there any caching behavior on either the server-side or sdk-side that could affect updates to the current offering? Or once a non-default offering is assigned to a user, is it possible to change it again? Thanks!

editing price, i used a pre made template and i can't find where to edit the price, can anybody help?

I have enabled all the necessary settings, including “Google Play Android Developer API”, “Google Play Developer Reporting API”. Is there a solution to this problem? I'm new to this, so please explain in simple terms where to go and what to do.  

Hi,I am having an issue on my Android Google Pixel 6a device where I am testing a paywall that works completely fine on iOS. I have attached a video showing the bug.On my paywall there is a switch to allow the user to see more subscription options, but when I tap to enable, the footer slides up and blocks the rest of the paywall content completely. The continue button also disappears.Hoping to get this issue resolved. Let me know if any more information is needed.Thanks! 

Is there a way of granting virtual currencies for yearly subscriptions on a monthly basis? Right now, credit renewals are only possible with their price renewal intervals, as I can see in the dashboard.I want the yearly subscriptions’ credits to renew monthly. If this feature doesn’t exist, it’ll be a good addition since this is the best way of handling yearly subscriptions.Thank you!

I don’t know why i keep getting these weird backgrounds on my button but only on IOS, ive made sure over 10 times in the paywall editor that none of the buttons stack or anything have a shadow or border and it still only happens, the purchase stack are in the footer btw and i tried it outside the footer and faced the same issues. any help would be great <3For reference:react-native-purchases: ^9.10.1react-native-purchases-ui: ^9.10.1

I have two bundle ids in my App Store Connect account: com.example.prod and com.example.dev.In RevenueCat if I use com.example.prod in RevenueCat App Configuration, the validation under ”P8 key file from App Store Connect” went through. However, if I use com.example.dev, I’ve got “The key is not valid or is not compatible with the Bundle ID of your app.”I believe the in-app purchase key (.p8 file) can be used for any bundle ids under the same App Store Connect account. Why in RevenueCat, one works while the other doesn’t.