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Get help with anything related to RevenueCat.

  • 1,603 Posts
  • 4,040 Replies
1603 Posts
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david-haw-0c6805New Member
asked in General Questions
Going 'live' question?

I have a revenue cat payment wall in my flutter app - all works fine in testing taking test subscriptions etc.. My question is - do I need to do anything to make it ready for ‘production’ ? want to make sure it can take real payments etc once I promote these releases to public production etc..Thank you in advance

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kaitlin
RevenueCat Staff
50 minutes ago
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logaqmNewcomer
asked in General Questions
Looking for guidance on integrating subscriptions in app without login

Hi there, I am currently looking into integrating monthly subscriptions into an app that was originally going to be a one-time-purchase. Im looking to have a short trial followed by a subscription. The key thing here is that I am trying to avoid integrating a login system for my users. I do not need to store any account data myself, and the app has no cross-platform functionality (nor would that be relevant), so ideally I can avoid the extra dev-time and bloat of a login system and rely on unique identifiers provided by the play/app store. Based off my reading so far, I believe I can do this by not passing any user id to the sdk upon initialization. In this case the sdk would rely on the apple app user id (and google equivalent?). I am just looking for some guidance on whether I am on the right track, in addition to any info that might be relevent here- or maybe pitfalls of this approach. Additionally, my understanding is that the subscriptions themselves are managed through the app an

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13 hours ago
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mindful-ivfNewcomer
asked in General Questions
Trial Conversion info

Hi there, We have a meditation app, that has a 7 day free trial, initially we had the paywall after the initial login during onboarding, we noticed we were getting a 20% conversion from app download to trial, we recently updated the app, to remove the paywall during the signup and onboarding. So now users download app and automatically go into the trial, where they dont have to choose monthly or yearly plans until after the 7 day trial…Hope this is making sence…. :-)I have noticed now there are no metrics in the ‘Trial Conversion’ charts, is there a way I can monitor the download to conversion with the new version of the app? Thanks Gordon

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Michael Fogel
RevenueCat Staff
23 hours ago
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josephm5New Member
asked in General Questions
Error enumerating unfinished transactions: Error Domain=ASDErrorDomain Code=509 "No active account" UserInfo={NSLocalizedDescription=No active account}

i have a flutter app about daily horoscope and tarot cards i’ve done sandbox tester and all the other revenuecat settings when i try to test it in my iphone i come up to this error in my logs[configure] DEBUG: ℹ️ Configuring SDK using RevenueCat's UserDefaults suite.    [identity] DEBUG: 👤 Identifying App User ID    [configure] DEBUG: ℹ️ Debug logging enabled    [configure] DEBUG: ℹ️ SDK Version - 4.25.6    [configure] DEBUG: ℹ️ Bundle ID - com.josephmp5.seeryuso    [configure] DEBUG: ℹ️ System Version - Version 16.6 (Build 20G75)    [configure] DEBUG: ℹ️ Not using a simulator.    [configure] DEBUG: 👤 No initial App User ID    [configure] DEBUG: ℹ️ Purchases is configured with response verification disabled    [configure] DEBUG: ℹ️ Delegate set    [offering] DEBUG: ℹ️ Offerings cache is stale, updating from network in foreground    [network] DEBUG: ℹ️ GetOfferingsOperation: Started    [network] DEBUG: ℹ️ There are no requests currently running, starting request GET /v1/subscribers/$R

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Ryan Glanz
RevenueCat Staff
23 hours ago
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Chris-DevNew Member
asked in General Questions
Play Store refund not in data export

A user requested a refund direct from the Play Store.RevenueCat detected this refund, it is included in the customer history and the event was sent to our webhook.However this refund is not included in the Scheduled Data Export, or in the Charts.Furthermore, a refund made on Stripe does appear in the data export and the charts.Can someone explain what is the expected behaviour here and what can be done to include Play Store refunds in our charts and exports.Kind regardsChris

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1 day ago
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steste95Helper
asked in General Questions
Publishing App in AppStore

Hi,i want to publish my App in the AppStore. There is everything set up and working in the simulator with the StoreKit (as descripted in https://www.revenuecat.com/docs/test-and-launch/sandbox/apple-app-store#ios-14-only-testing-on-the-simulator).When i give it in the AppStore Connect review and adding the subscription (1st time) then they getting an error - it can’t fetch a product. So thats obviously cause the subscription in AppStoreConnet are notactive now. I don’t get the logic… So, how can i set up my App for productivity so that they can test a subscription that not exists yet?The StoreKit is only for XCode, right? So i nedd to set it up for Sandbox?I Thought i better ask here befor getting rejected 20x times and waiting every time like 12 hours :)Thanks!

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sharif
RevenueCat Staff
1 day ago
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cube20ever20Dedicated Member
asked in General Questions
Google Play refund while benefits consumed

In EU it seems that Google allows refunds within 48 hours. This means that the user can technically consume the subscription and its benefits for two days and then request accidental purchase refund. Are there any workarounds around this kind of abuse and what should I do to block these users or their in-app benefits?

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wes_clark
RevenueCat Staff
1 day ago
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soscuisineNew Member
asked in General Questions
Customizing style for Paywall

Hi,Is there a way to edit the style of a Paywall beside the web editor? On an iPhone 7 we get a big blank space on the top of the screen and the feature section is really small. You can see a video of what it looks like in the attached file.

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wes_clark
RevenueCat Staff
1 day ago
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collinsNew Member
asked in General Questions
Android Crash in Flutter: "No Singleton Instance" with RevenueCat Remote Paywall

I'm facing a crash on Android while using RevenueCat's Remote Paywall in my Flutter app. The error I’m getting is:com.revenuecat.purchases.Purchases$Companion.getSharedInstance kl.h0 - No singleton instance. Make sure you configure Purchases before getting the default instance. This doesn't happen on iOS, only on Android. I’ve followed the docs to initialize Purchases, but the issue persists and it’s causing a lot of crashes.Anyone else experienced this or know how to fix it?Thanks! 

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1 day ago
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MaelNew Member
asked in General Questions
IOS Code error : 23. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

Hello, I have this error from RevenueCat: code: 23, message: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty domain: RevenueCat.ErrorCode, userInfo: "readableErrorCode":"CONFIGURATION_ERROR","readable_error_code":"CONFIGURATION_ERROR","source_file":"RevenueCat/OfferingsManager.swift:237","source_function":"createErrorForEmptyResult(_:)","NSLocalizedDescription": There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-off

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kaitlin
RevenueCat Staff
1 day ago
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yonomNew Member
asked in General Questions
User has not entitlement although subscription was paid

Hi, I recently see strange behavior on several accounts with purchase transfers to anonymous IDs.This one particular user has renewed his subscription which shows in the User Panel events, but was not given an entitlement. The event also shows couple transfers.Restore purchases does not work for the user as seemingly from the sdk response there is no purchase to restore to.Pictures shows several things that are off. Purchases made but no entitlement Total spend = 0 2 transfers back to back (I’m seeing this on several users)How can I fix this user and give him his entitlements? for context:not in the picture, but the user has an userId alias, not only the anonymous id I’m using the ‘transfer if no active subscriptions’ setting Within in the app I configure RC on app start, but only after a registration I call login with the dedicated userId.   Edit: I checked the other user which there has been the transfers, it’s the same user but with different anonymous IDs. I was able to transfer th

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RevenueCat Staff
2 days ago
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artem-koniaev-1a6110New Member
asked in General Questions
I want to add a free trial to be displayed on my RevenueCat paywall for iOS

Do I need to create an introductory offer or a promotional offer in App Store Connect?

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Michael Fogel
RevenueCat Staff
4 days ago
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hasenNew Member
asked in General Questions
iOS App Store rejection again and again due to revenuecat loading failure

I keep getting rejected in the app store for the same thing - a black screen on load. I’m unable to reproduce the error on my end no matter what I do, whether in the simulator or on a real device, new install or whatever. All the review team give me is a screenshot of a black screen and tell me that’s what they get on launch. I can’t fix it because I can’t reproduce it, all I can do is add a time out on the revenue cat loading so it still gets past that point.I get barely any information out of them as you can image, so I have no further specifics and normally they approve it after the second or third time anyway because it probably manages to load or something. But every time I add a new update half the time they reject it again for this same black screen issue..There’s literally zero problems with the app, the subscriptions or how they are set up - everything works perfectly. Why do they have a problem with revenuecat loading in their review environment?

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4 days ago
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martar-fo00ONew Member
asked in General Questions
Do Stripe Web payments cause webhooks to be fired?

If I post a receipt to RevenueCat when a Stripe customer begins a subscription (as described here), will I receive webhooks from RevenueCat the same as for the App Store (i.e., trial start, payment made, subscription cancelled events)?

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Michael Fogel
RevenueCat Staff
4 days ago
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benjohnNew Member
asked in General Questions
Can my iOS app begin a free trial without a subscription flow?

Hi,On iOS (and eventually Mac)I would like my app to **immediately begin a free trial the first time it is used** without prompting the user to subscribe.  During the trial I would like the UI to show how long is left before the trial expires.  During and after the trial I would like the user to be able to purchase a subscription.(I want to do this because I believe there is a barrier to starting a free trial that rolls in to a subscription, even though it can be freely cancelled.) Is this use scenario possible? Or do I need the user to actively choose to start a trial?  If the user does have to start a trial, do trials have to automatically subscribe, or can they just run out, and then the user can choose to subscribe? If this is documented, I’d be very happy to be referred to a link, but I’ve not found a description of exactly which scenarios are and aren’t supported. Thanks!

406
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5 days ago
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therealwalterwhiteNew Member
asked in General Questions
Multiple Monthly Subscriptions

Hello everyone, I am completely new to RevenueCat.I have an iOS-app, which has 2 different monthly subscriptions:    - The Silver Subscription (Monthly, a few premium features)    - The Gold Subscription (Monthly, all premium features).Fairly simple. Under Offerings → Default Offering, I created a package with the monthly Gold Subscription: I now want to add the Silver Subscription (which is also monthly). But when I try to add a new monthly package, it gives me an error saying: The package's display name or identifier already exists for this app.And if I try to attach the Silver Subscription to the already created package with the identifier $rc_monthly, it replaces the Gold Subscription, instead of “adding” the Silver Subscription to the Products. My Question: How do I add another monthly Silver Subscription in this offering? All online tutorials have 1 monthly and 1 yearly Subscription, but I need 2 monthly subscriptions. Thanks for all help in advance! 

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wes_clark
RevenueCat Staff
5 days ago
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Mamunur RahmanNew Member
asked in General Questions
Wanna apply discount code in yearly subscription ( Like 20% Discount)

Hello support team,I have setup yearly subscription in google play and getting that offer by revenue cat. I created yearly package for 60 usd. I usually offer discount code to users. So I want when user apply discount code in yearly package, they will get 20% discount on 60 USD. is it possible to do? Please let me know.

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7 days ago
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Enrique MendezNew Member
asked in General Questions
Need help with implementing promo codes for subscription discounts

I'm currently facing an issue with implementing promo codes in my app. Currently, my app has only one subscription, but we would like to provide different "promo codes" that offer discounts on the subscription based on the code entered. After reading the documentation on promo codes for Android, I discovered that the Play Console promo codes don't exactly meet our requirements. They only allow for providing free trials to users and don't directly support subscription discounts. However, I came across the "subscription offers" feature and had an idea of creating a subscription offer with the criteria "developer determined." This way, I could create an offer with a discount and maintain a list of valid codes within the app. When a user enters a valid code on the app paywall, the offer with the discounted price should be applied to their purchase. With this plan in mind, I created a developer-determined offer yesterday. Today, I'm trying to find a way to retrieve that offer within the app

7784
wes_clark
RevenueCat Staff
7 days ago
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say_pobyNew Member
asked in General Questions
or-fgemf-20 error .,..

If I submit a payment profile in the Google Play Console and it is declined, will the payment not go through?It works fine in the sandbox test, but when I try to make a real payment, it returns an OR-FGEMF-20 error.

191
jeffrey_bunn
RevenueCat Staff
7 days ago
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brohemianNew Member
asked in General Questions
RevenueCat's Open Source SDK vs paid features

I’d like to use RevenueCat’s open source SDK for handling subscriptions in a React Native expo app. It’s not clear to me from the docs which features are paid or free. My goal is to use RevenueCat for two reasons: To avoid creating a bridge for both Apple and Google without having to use native code To have the above with a single API for both platforms within a React Native Expo appI would like to start by implementing free features first, and then slowly add paid features on top when needed. Could you point me to any relevant resources that may explain these differences? 

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jeffrey_bunn
RevenueCat Staff
8 days ago
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shalaw-fatah-5f5d8eNew Member
asked in General Questions
Sandbox (Expo) popup re-appears (loop) after I hit subscribe, no record in Revenuecat, why?

I created this app with Expo and made a couple of offerings with Revenuecat. Now I want to test it. The packages appear,I hit subscribe, The popup appears, I write password and hit subscribe, It says done (without the tick appearing, just a circle) and the whole popup disappears, but after 3 seconds, the purchase popup (Sandbox) reappears again and again. No matter how many times I hit subscribe, it says done and re-appears. There is no record of subscription in my Revenuecat account (yes the sandbox checkbox ticked), and I have registered a sandbox user (valid email with a password) on App Store users. I’m very new to Sandbox testing and I use iOS simulator (17). Does anyone know what to do form here? Checked the Internet and not much was found. By the way, the code does not seem to go through anything after the purchase, it does not show the `console.log` after the function: Here’s the purchase function:  const subscribe = async(item) => { try { const {purchaserInfo} = aw

162328
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8 days ago
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Uchenna OkaforNew Member
asked in General Questions
How do I validate purchases on the backend?

So I am able to use RC to complete purchases of a product.Here’s what happens once a user has purchased a product. → I grab their Revenue Cat ID, and extract their latest transactionIdentifier→ An API request is made with this info to our backend server to process their order. Here is a code snippet of how I am using the React-Native SDK to get their transaction Id. On the backend I want to verify their Revenue Cat ID has indeed made the purchase based on the provided transactionIdentifier. What’s the best way to do this?

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10 days ago
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Jerry SeigleNew Member
asked in General Questions
prevent multiple users sharing subscription access

I have React Native project. How do we prevent a user from creating multiple accounts and sharing the logins with different users Example: Someone subscribe to the app. The have a monthly subscription and access to entitlement ALets say I have a login process that the user create and sign into an account (Account A). Now lets say that account A purchases an in app purchase and I am using the id of Account A as the sign in user for RevenueCat. If Account A purchase a subscription they will have access to content with Entitlement Pro. Now lets say that this same user logout. From my understand is that RevenueCat create an anonymous user and also create alias between the Account A and anonymous user. Now let say from the same device register a new account (Account B) if they press the restore purchase button RevenueCat will give access to this user and create an Amuse between the accountsNow if a person share the login information of account B  to someone else with different device what i

3954
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11 days ago
zappy
zappyNewcomer
posted in General Questions
Revenue Cat web payment links feature request

I feel like a simple, but valuable update to the web paywall links would be the ability to change the subscribe button colors. The black is universal, but kind of flat and unappealing. Being able to set the hex code for those buttons ourselves would be a simple way to enhance the checkout experience. 

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jeffrey_bunn
RevenueCat Staff
11 days ago
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Felix TienNew Member
asked in General Questions
Android Paywall Not Shown

I have set up the RevenueCat Paywall. The Paywall works correctly on my iOS app but Android app does not show the paywall.No matter what paywall I choose in RevenueCat, it only show the one below. Do I miss any setup process? 

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sharif
RevenueCat Staff
11 days ago

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