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General Questions

Get help with anything related to RevenueCat.

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  • 5,175 Replies
2048 Posts
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judicodesNew Member
asked in General Questions
Could not validate subscription API permission

Been getting this error after adding the service account credential JSON, I’ve made sure that I followed the documentation: https://www.revenuecat.com/docs/creating-play-service-credentials but haven’t been able to resolve this.

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MaelNew Member
asked in General Questions
IOS Code error : 23. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

Hello, I have this error from RevenueCat: code: 23, message: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty domain: RevenueCat.ErrorCode, userInfo: "readableErrorCode":"CONFIGURATION_ERROR","readable_error_code":"CONFIGURATION_ERROR","source_file":"RevenueCat/OfferingsManager.swift:237","source_function":"createErrorForEmptyResult(_:)","NSLocalizedDescription": There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-off

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Carlo SacchettiHelper
asked in General Questions
Flutter - Android error message: The requested item is not available for purchase

I am new and am testing this Framwork using weekly, monthly, yearly subscriptions.I have followed the whole document which in great detail indicates how to set up the Apple Store and Google Play.As code I am using the one from the example provided for Flutter developers.With Apple Store everything works, while (with the same code) with Google Play I get the error message: "The requested item is not available for purchase".But in the Google Play store are all "active" subscriptions.In RevenueCat the Entitlements, Offerings, Products are regularly configured.I just can't figure out where I may have gone wrong as I have followed all the steps and am using the code provided as an example. Debug Console:V/AudioManager( 3198): playSoundEffect   effectType: 0  V/AudioManager( 3198): querySoundEffectsEnabled...  I/flutter ( 3198): &&&&&&&&&&&&& purchase info are: Package{identifier: $rc_weekly, packageType: PackageType.weekly, product: Produc

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Carlo SacchettiHelper
asked in General Questions
PurchasesHybridCommon required a higher minimum deployment target

I have updated the dependencies of purchases_ flutter from 3.4.5 to 3.9.2.But I have an error when I install the pod file.Error is:PurchasesHybridCommon required a higher minimum deployment targetThe error occurs when I try to install the pod files and then install to an iOS device.Can you help me?

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joan-cardona
RevenueCat Staff
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Karl HeupelNew Member
asked in General Questions
iOS Subscription Error - “This item is currently being modified. Please try again later.”

Hitoday we are experiencing problems with our billing on sandbox at least.Not sure about live payment but only renewals came through there as well. whenever we try a test subscription we get something like “This item is currently being modified. Please try again later.” We did not change config of our products tn the last days thoughCheersKarl 

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Kolekto
KolektoHelper
asked in General Questions
[Android] "The product is not available for purchase"

Sorry for asking this question here, but we haven’t had much luck over the SDK forum. We are still getting the “The product is not available for purchase” when attempting to subscribe on Android when using the React Native package. Initially I suspected there may be some kind of latency associated with the setup, but that doesn’t appear to be the case. Here’s a list of what we’ve checked and the current set up:The app is publicly rolled out on a production track The package name in RevenueCat matches that in our Gradle build The product identifiers match those in Google Play Console The subscriptions are active in Google Play ConsoleSet up on the Google side of things seems to be fine, as the Play Store listing is correctly pulling in our subscription packages. Here are screenshots to confirm the above:Subscriptions in GPC showing as activeApp is available and rolled out in productionPlay Store listing clearly recognises IAPsIdentifiers in RevenueCat match those in the Play ConsolePack

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Thomas AnderlHelper
asked in General Questions
Understanding "Restore Purchase"

So I understand the basic idea of how the restore functionality works, but I dont see how this could become a problem in my application and thus wanted to ask if I am missing something here. My users can only sign in with their phone number and alle purchases are only possible after a login.Let’s say that a user changes phone, the user will get a new phone and sign in with the new phone but the same phone number - As the purchases are attached to the Play/Apple account and the purchases are also saved on their accounts within their app, they could switch phone and not lose any functionality. Is there any scenario missing here where I would need “Restore Purchases” ? Apple rejected by production app due this functionality being missing, but I dont see, why I would need this.

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bergenrothnNew Member
asked in General Questions
Best way to allow a subscription for free

Do you know what the best way is to onboard a user and give them access to a subscription for free? I am using Firebase as a back end, fyi. I need a way to onboard clients and provide them access to subscription features without charging them.Thanks in advance for your help. 

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Tobin HarrisActive Member
posted in General Questions
Flutter Android app shows "Ask your parent" when buying a subscription

Hi We have an app with subscriptions sold using RevenueCat. When a child in a Google Family Plan try to purchase the subscription they see an “Ask your parent” popup, which I assume RevenueCat is showing? We have 4 parents who cannot find a way to authorise the subscription.Is there something we need to do in RevenueCat or on Google Play to enable them to authorise the subscription?

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fishlurk
fishlurkNew Member
asked in General Questions
I've cleared Sandbox tester purchase history on App Store Connect but subscription is still active in RevenueCat

I’ve successfully managed to make my first sandbox subscription purchase with an iPhone device, in a React Native app. Now I want to cancel this sandbox subscription to try my workflow again. According to App Store Connect:As you can see in the screenshot above, Apple writes: “To repeatedly test common in-app purchase scenarios for a sandbox tester, click Edit to clear their purchase history.”I have cleared their purchase history but the subscription remains in RevenueCat:Aren’t App Store and RevenueCat synced?How can I easily cancel a users subscription everywhere (in sandbox environment)? I’m basically trying to figure out the smoothest testing workflow for purchasing subscriptions, cancelling them and retrying the whole process, many times.

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Jared
asked in General Questions
Is there a way to know if a user previously had a free trial on iOS?

If a user subscribes to a free trial, cancels that free trial, and then later attempts to initiate a free trial again for the same product, they are immediately (and unexpectedly) charged by Apple. Our app has language around free trials, and we’d love to find a way to dynamically update this language to no longer mention the free trial once the user is no longer eligible under these conditions. Is there any way for us to know whether a user is, according to Apple, eligible for a free trial?

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Mike JonesDedicated Member
asked in General Questions
Can I test on iOS Simulator

I do not have a physical iPhone to test on. Can I tes on the iOS simulator on mac? Right now it keeps saying Purchases.getOfferings() is empty but it works fine on Android.  Any tips for a new guy excited to launch his app! :-) 

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Andy
RevenueCat Staff
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GuidoMember
asked in General Questions
test cancel subscription on physical device

Hi, I have a xamarin app and am testing on a physical device.I can make a purchase in the sandbox environment, and would like to test if the unsubscribedetected flag get’s correctly set.unfortunately after having made a succesfull purchase, and navigating to the subscriptions screen, I see no subscriptions are shown (and thus can’t be cancelled) is this scenario available for testing?Since I use xamarin I can’t test on the simulator (as far as i know)

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jp97Active Member
asked in General Questions
Service Account Credentials JSON - Credentials need attention

I made and remade this service account credentials JSON multiple times and it still won’t work. I even created a new google cloud project and made a new service account there. Did the whole process outlined in the docs to create the service account with pub/sub admin etc and it fails to work.  I keep getting an error that the “credentials need attention”. It doesn’t seem to have any problem accessing my subscription products in the google play console. However, in each product it also says beside “Store Status” - “Could not check” and “Connection issue - Make sure the service account credentials JSON is configured properly.” Has anybody else had issue like this and managed to resolve them?  Thanks,  Jay

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Mansour AlnasserNew Member
asked in General Questions
Apple "Your first subscription must be submitted with a new app version"

 How to solve this "Your first subscription must be submitted with a new app version", Submit for review always disable , and already submitted and published my app, the subscription plans is not fatch for the users because it's rejected it. now I cannot submit it with the app. When i search they asked to add the subscription on an In App Purchases section which it's not there any more, It was only at the first time, now not.    

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MaurizioNew Member
asked in General Questions
Free time-limited trials iOS

Hi,I need to implement a free trial period for a paid iOS app. How do I check if the trial period has expired with RevenueCat ?

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Diegocidm4Dedicated Member
asked in General Questions
Not able to connect RevenueCat to the Play Console - Credentials Issue

After having subscriptions working correctly in my apps on ios and android, since yesterday I have started receiving an error when connecting to the android play store and it is not possible to make a subscription on android. Anyone know what might be happening?

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salMember
asked in General Questions
[Flutter/iOS] "Platform Exception: Couldn't find product" cannot be resolved

 I get the error in the title when I run the followingawait Purchases.purchaseProduct(product.identifier);I have verified that the Product Id is the same as the one in App Store Connect.Bank account and taxes are already set up.What is the problem and how do I fix it?

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tina
RevenueCat Staff
tinaRevenueCat Staff
posted in General Questions
How do I issue a refund?

Refunds are issued differently depending if the subscriber purchased through the App Store or the Play Store.  App StoreApple does not allow developers to issue refunds on behalf of users. Users will need to contact Apple customer support directly for a refund. RevenueCat will automatically detect when a refund has been issued by Apple.If a user requests a refund, you can direct them to the Apple support page: https://support.apple.com/en-us/HT204084 Play StoreThere are multiple ways to refund a customer that purchased through the Play Store:(recommended) Active Android subscriptions may be refunded directly through the RevenueCat dashboard. Click on the respective transaction event on the customer page and hit "Refund" in the upper right. Documentation for reference. Refunds can also be granted programmatically through the RevenueCat REST API. It's also possible to refund users directly through the Google Play console. This is not recommended since RevenueCat cannot track refunds init

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tina
RevenueCat Staff
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AshNew Member
asked in General Questions
Purchases.getOfferings() returns blank object

{all: {}}The issue is occurring in iOS as well as Android.The product identifiers are same in the appstore as well as revenuecat. All agreements have been signed. There is a working version of RNIAP which we are replacing with revenuecat.I am not using any sandbox, directly testing on my device.How do I go about resolving this issue?

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JaceMember
asked in General Questions
Can't find Issuer ID on App Store Connect for implementing iOS Offer Codes

My view on App Store ConnectI am currently trying to implement Offer Codes in my application. I read here that in order for Offer Codes to work with RevenueCat, I would need to upload an In-App Purchase Key. I followed the steps to create and download an In-App Purchase Key, but when uploading it, RevenueCat needs an Issuer ID. The documentation here states that the Issuer ID can be found by going to Users and Access->Keys->App Store Connect API. I did that and requested to access the App Store Connect API (as instructed in the RC documentation) but after doing so, I still can’t see an Issuer ID (see image attached). Where can this be found? It seems that App Store Connect has maybe changed some things. Do I have to create an App Store Connect API as well as the In-App Purchase Key? If so, will this App Store Connect API Key only be used for RevenueCat? And, if I do need to create an App Store Connect API Key, what level of access should I give it (see image) ? Thanks in advance

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gasHelper
asked in General Questions
Notification of PLA violation from Apple

I received the following email from Apple this morning. Subject: Notification of Apple Developer Program License Agreement (PLA) violationWe are writing to inform you that your company is not in compliance with the Apple Developer Program License Agreement (PLA).Section 11.2 (Termination) states:(g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.).Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership.Please address this issue promptly. We carefully reviewed all our apps, metadata, etc and have not found anything in violation or non-compliant with the PLA. We are absolutely not engaged

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Harsh RaghuvanshiNew Member
asked in General Questions
Promo codes in android , implementation and validation

I have created around 5 promo codes for my in app product which is a one time purchase on Google Play console, and I want to redeem it through my app but I am not able to do that, as my app does not provide more options by which I can redeem it through, like the purchase dialogue comes to the screen and it only allows me to select the test card option for the purchases( as of now my app is in development stage), so my questions are :Is I have to create/ put some more code in my app to able to use promo code. Right now I am using react native IAP library to do so. If yes, than is there any specific link/ document which I have to follow to implement the promo codes. Can I redeem code outside my app, by putting it directly on play Store app ( in redeem & gift card section)for in app purchases(subscription and one time purchase) ,if yes ,so what all are the scenarios which I have to follow to validate the purchase, or whom can I give that redeem purchase through play store directly. Th

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waleedNew Member
asked in General Questions
Prevent bypass and hacking in-app purchase

My iOS/Android app was hacked by some users and now they can bypass the payment process and access all the pro content of my app.Does Revenuecat help to prevent that by double authenticate before unlocking the pro content? 

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0xDEV
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ArthurNew Member
asked in General Questions
Should I be worried about the error : There is an issue with your configuration. Check the underlying error for more details.

Hello, I am receiving this RC error into my error monitoring service : “There is an issue with your configuration. Check the underlying error for more details.” However, I cannot reproduce this problem, my app is live on both iOS and Android and everything seems to work fine, I have active subscriptions. Still a little number of my users (<1%) are receiving this error. I’ve read all posts about it and all of them are about configuration issues, however in my case, RC works fine for 99% of my users. I use “react-native-purchases”: “5.13.1”. This error only happens on Android. Should I be worried about this error ? Or is it harmless ? Thank you

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