General Questions

Hi RevenueCat team,We have multiple subscription products and multiple dynamically configured paywallsPaywalls are implemented using custom UI.Users can reach paywalls both via:In-app navigation CRM-triggered deeplinks from marketing campaigns  We want to offer subscription discounts to users segmented by marketing.Basically if marketing needs to offer a discount to a cohort of users, they should see the correct paywall with correct discount price and be able to purchase it.Is there an official recommended approach using RC and Apple Introductory or Promotional offers ?NB: Asking only for Apple because on Google Play Console, it looks ok with the subscription + offer mechanism combined with “developer determined” eligibility and “rc-ignore-offer” tag to fully handle it on our side.Thanks for you help. 

Well, this is something annoying...Suppose you are using placements to show different paywalls throughout your app. In our case we have around 20 different placements. For all sorts of various products and different intent triggers.Now, if you want to run an a/b test (experiment) for ONLY one of these placements, like “onboarding” paywall. You end up in a world of shit…1. First you must create your experiment with all the placements, or paywalls would start getting wrong offerings.2. Then, your data will be polluted by ALL purchases done from every placement in the app.So, its virtually impossible to get any reliable data for your “onboarding” placement test.You would like to create an experiment for ONE particular placement ONLY.As it is now, as your app grows and you get more than a single paywall, the experiments are getting worthless.Is there going to be a better RevenueCat experiment upda

There’s other posts about this. Tried everything I have read up on - but I continue to get this error. Everything in the business section is filled out on app store connect. I have tried and regenerated this a few times. Any help? Thank you! 

Hello friends!I have an app that is accompanied by physical products.Today the user buys the physical product (~4USD) from our Shopify store and adds it to their account in app when received via serial number to be used with app functionalities.I would LOVE to offer the physical products as one time in app purchases. No more Shopify and a much better user experience. Dream onboarding would be to download the app, pick monthly subscription for app, pick number of physical items and pay (adds ~4USD/item), then add your postal address in next step of onboarding.Or pick yearly subscription and get physical items for free, then add your postal address in next step of onboarding.And of course have a in app ”Store” where users can order physical items ad hoc. Is this possible with RC?

Hi RevenueCat team and community! I would like to animate Buy Now button like its breathing. I saw that it encourages users to buy to product but couldn’t find any method. Can you help me with that? Thanks in advance!Have a great day,Han

Hello, we’re tracking our daily total revenue in the Transactions page in RC mobile app.However, we recently noticed that even when new subscriptions are added, the total revenue in that day decreases. It might have been because of refunds, which can reduce the sum, but after we checked that wasn’t the case.We tried to see if there’s a pattern in the change of sum number, but couldn’t find any. Sometimes the number goes up, and sometimes the number goes down, regardless of how many new subscriptions are added.Are we missing something here, or is this a bug?Thank you. 

Hi, Is is possible to create a Web Billing product with the API?I saw in the documentation that the create product endpoint doesn’t allow it but maybe there is another way to do it? Also, could you give me more details on the push a product to the store endpoint please?Is it creating a product on the AppStore Connect for example if we’ve created a product on RevenueCat? Thank you for your help! Damien

I have an app with a few subscriptions that I imported into RC. Then my paywall is shown in the app and you can pay through it. Everything working fine. I also have a website for this app where I have a section talking about the subscription but I can’t show the prices since each country has a specific price. How could I solve this? I don’t want user to pay from website, just check the prices.Right now I’m saying “go to the app to check prices” but that’s awful from a marketing PoV.

As mentioned in the documentation https://www.revenuecat.com/docs/projects/restore-behavior#share-between-app-user-ids-legacy. I am unable to find any configurations available on RC; dashboard. We can choose between other Transfer Options available but not the legacy one.if I use anonymous login it provide new user without any active subscriptions.

Hey folks - hope you’re well. Wondering if anyone else has run into the issue where apparently the app is giving the ask to buy modal to the user but the parent never receives the notification? From what the parent tells me: other apps seem to notify them just fine so doesn’t appear to be an ios version mismatch.As far as I understand holding the payment is the correct step but unsure if in-app purchases (not subscriptions) need a specific set up in app store connect to get this to work? Unsure if I’m missing something obvious here Thanks!

I would like to display yearly price next to the monthly price x12 with strikethrough. E.g.:~59.99~ 29.99 RevenueCat is already doing the math for `relative_discount`. Seems like it should be easy to expose the value used in the calculation. Could call it something like `price_before_discount`. This is very common on paywalls and seems like an oversight on RC’s part. There are many other community posts asking for this. E.g. this one

I understand that, as a developer, we should refund via RC dashboard, not Play Console. However, what about when the customer triggers a refund on the Play Store? How can my app detect this? Or will it actually be reflected somehow in the entitlements?

Hi everyone,I'm using RevenueCat Flutter SDK v9.15.1 and having issues with subscription upgrades and downgrades on Android (Google Play).Setup:- Single subscription ID: `pro_access`- Base plans: `starter_monthly`, `starter_yearly`, `premium_monthly`, `premium_yearly`, `professional_monthly`, `professional_yearly` if (Platform.isAndroid && oldProductId != null && oldProductId.isNotEmpty) { params = PurchaseParams.storeProduct( newProduct, googleProductChangeInfo: GoogleProductChangeInfo( oldProductId, prorationMode: GoogleProrationMode.immediateWithTimeProration, ), );} else { params = PurchaseParams.storeProduct(newProduct);}Questions:1. Should `oldProductId` be passed as `pro_access:starter_monthly` or just `starter_monthly`?2. Is `GoogleReplacementMode.deferred` the

Hi,I'm experiencing an issue where purchases are completing successfully but entitlements are not being automatically granted. All purchases show as "Unattached products" in the customer profile, even though the product is correctly attached to the entitlement in the dashboard. Purchase completes successfully, appears in both Play Console and RevenueCat customer history. However, the product appears under "Unattached products" in the customer profile. This happens for every user and every purchase. What I've verifiedProduct identifiers in RevenueCat match exactly with Google Play Console (subscription ID + base plan ID) Product is attached to the entitlement Service Account Credentials JSON is uploaded Store Status shows Published Purchases are coming through the correct store (Play Store) App User ID is set correctly in code and matches the dashboard Google Play Order ID is valid and matches Pl

Hello everyone,I have a monthly subscription for my Flutter app. Just a single subscription plan.I faced an issue with at least two customers have an issue with their premium subscription because I am relying on the webhook for their subscription status.There is a pattern here:1. Subscribe2. Opt-out3. Force resubscribe (?)4. Subscription expiredFrom the images below, You can see that the customers manage to subscribe to the same subscription before it expired. I do Both of the customers are from Italy and using Android if that matter. Hope to hear any explanation on this. Thanks!   

I have seen some other posts about this, and tried everything I have read up on - but I continue to get this error. Everything in the business section is filled out on app store connect. I have tried and regenerated this a few times. Any suggestions how to fix this is welcomed! 

 was trying to integrate, My App store connect with my RC but getting this issue:“The key is not valid or is not compatible with the bundle id of your app.”Even though my Bundle ID is valid on both xcode and appstore connect i just copy pasted from that,   

I am experiencing an issue with the "Transfer if there are no active subscriptions" restoration strategy. This behavior works as expected on iOS but appears to be bypassed on Android.The Scenario: Both User A and User B are identified (non-anonymous App User IDs). User A has an active subscription linked to a specific Google Play / Apple ID. I log out User A and log in as User B on the same device. User B calls Purchases.restorePurchases(). Expected Behavior (observed on iOS): On iOS, RevenueCat correctly blocks the transfer (there won’t be any transfer event) and returns the RECEIPT_ALREADY_IN_USE_ERROR because User A still has an active subscription.Actual Behavior (observed on Android): On Android, the rest

My custom paywall was showing for a couple of days in TestFlight, but for some reason its reverted to the Apple default paywall...which is causing my app to be rejected. HELP!!

Credentials need attention Valid key format The key is not valid or is not compatible with the Bundle ID of your app.  

Looking into the RC Privacy Policy, I found the following snippet:If you are using our products or services as a developer, the following information regarding your end users may be received and processed by us: “End User Technical Information”: This refers to technical information related to an end user’s mobile device or computer, such as: device type, operating system,  “End User Transaction Information”: This refers to transaction information related to an end user’s activities with respect to your app or other digital product, and may include: Last seen time that the end user used your app or digital product; Apple receipt file; and Google purchase token, “Optional End User Information”: This refers to information that we may receive if you select or enable this option in our products, which

I deleted a development project. it did not seem to work so I deleted it again. after an hour I noticed that I deleted a PRODUCTION Project. some huge bug that I discovered and I cant seem to find a solution to restore it. I need support ASAP I cant wait 2 days for a ticket answer I get a bunch of downloads and this will result in revenue loss and 100% bad ratings since its a hard paywall app!

We just launched an app with IOS and REvenue Cat. We are doing subscriptions. No in app, just subscriptions. we are getting prodcut details via api, so i am sure that matches up.  the business agreements, etc are all active the subscriptions are active.  the app is ready for distribution.  We have checked API and seems to match up.  Product ID matches. Any other bright ideas out there? I feel like we have tried everything.