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sebastian-2bd564New Member

asked in General Questions

How to do Apple monthly subscription grace period testing?

Hi there,I am testing a monthly renewing subscription and it’s going great with RevenueCat (thank you). I enabled the grace period on the subscription in the app store for sandbox only. I want to test it, to see what happens and what my app will do. I imagine, there will be one of these “Had a billing issue” events in the customer history and the subscription entitlement will remain active.But my question is, do I have to just wait for the sandbox to throw one of these billing issues into the mix and continually refresh the page waiting for it? It’s tedious to refresh the page because the sandbox data checkbox unticks itself also. Is there anyway to force a billing issue in order to force the grace period being triggered to be able to test this case?What I want to get out of the testing is:To see how long the grace period lasts in the sandbox environment. The one I set in the app store is for 16 days, but is the sandbox one also accelerated? To see with my own eyes, my app remaining in

NickANew Member

asked in General Questions

Web Payment Alternatives Methods

Hi,We are planning to integrate a payment gateway to our app’s web version however Stripe isn’t supported in our country (Philippines). I can’t find relevant documentation for the SDK for any sort of postback or equivalents.Since we are already using RevenueCat, is there a way we can proceed without switching to another IAP platform entirely?I’d love to hear from you if you have any suggestions (aside from opening a Stripe Atlas account).

dev99Helper

How to get the currency symbol from a product?

We can get the currency code (e.g. EUR) from product.priceCurrencyCodebut how do we get the currency symbol (e.g. €)?

Mike DavisNew Member

asked in General Questions

Can a User Purchase Two Things at Once?

Here’s my scenario:I would like for our users to be able to purchase a course (one-time, non-consumable purchase), and with their purchase they get a certain number of free months of a premium subscription for free. I’m sure that we can achieve the free months with a promo code. Ideally, the subscription would become auto-renewing after the free period has expired, but if that’s not possible, it would be okay to just have it expire, and then we could prompt users to renew it inside the app.The question is: how can we enable the user to essentially purchase both of these products with only one transaction?TIA!P.S. The app is being built in React Native for both iOS and Android, so solutions should ideally work with both the Apple and Google Play stores.

Armando JimenezMember

asked in General Questions

Prod Purchases in Android not getting reported to RC

I am seeing some purchases and trial that are not being reported to Revenuecat. For example, someone purchased the monthly option, and I can see it in Google Play, but not in RC, did not receive a webhook and I can’t see it in my customers by using the purchase ID. This also happened with a trial. Do this users have the entitlement? What is happening?Attached the images.

daonbNew Member

asked in General Questions

There's a cache that's slowing me to a grind

I’m working on integrating rc to my WebRTC signaling server and it’s hard. Last evening, I deleted all the users from revenuecat and flushed the server’s db. This morning I subscribed and got an event with the userId from yesterday 🪦 I’m using 💯capacitor-purchases 💯 but I don’t believe it has a cache.Are all caches disabled for sandbox users?

imthathNew Member

asked in Third-Party Integrations

Is it good to sync Stripe and RevenueCat entitlements via Firebase extensions?

I have an iOS app which uses the RevenueCat Swift SDK and an web app which uses Stripe. Both apps are powered by Firebase as the backend. I want to sync the subscriptions between them. I installed Firebase extensions for RevenueCat and Stripe. Both extensions set custom authentication claims in the user’s access token. Is that a good way to sync purchases?Are there any other easy ways to sync the purchases? (by easy I mean little or zero backend work).Another option I’m exploring is to setup a listener for user document in Firestore, which is updated by both the extensions (RevenueCat and Stripe). So when any changes happen to that document, I can update the subscription info in the apps. PS: Actually, having to write backend code to sync purchases between web and iOS makes me think the purpose of using RevenueCat is lost.

3DTOPONew Member

Receipt missing (Designed for iPad)

I’m getting a “The receipt is missing” purchase error when testing my app using the Designed for iPad target on my Mac.I signed in using my sandbox account, the dialog showed I was using the Sandbox server, it said I was all set, but the purchase fails.

Bank vaiidation step prevents purchase to complete

Some banks put an extra step in the purchase flow to verify the transaction with a banking app. We have had a report that our app doesn’t seem to work when unlocking content via an in-app purchase when this verification step happens. We use RevenueCat Purchases SDK v3 at the moment on iOS.The same issue was reported in this thread but there’s no public answer.This has been reported by a customer and I don’t know how to test or reproduce this.From the customer:I’ve been onto Apple twice and even purchased an iTunes voucher and it has still not resolved the issue. Apple have advised that it is a problem with the app and not Apple which I can agree with. All the payment information is fine, there is a credit on the account but when we go to purchase the app it takes us to the screen asking us to approve the purchase in the mobile banking app. The request is approved in the banking app but when we go back to the app screen it simply will not let us click on the button saying ‘I have approv

ManuelNew Member

asked in General Questions

Grey screen when try to launch Paywall

In my test track Android app, Every time I try for initiate the process of purchase I have a grey screen with no text or indication of what is happening. I cant execute a test purchase at all. Can someone help me?The image shows the status of my project.

lino-iten-e88904New Member

asked in Third-Party Integrations

Purchase Class is null

I’m using expo with EAS. Both in production and expo it throws errors saying the Purchase Class is null and thus no functions exist on it. My IDE says it the class is imported and i can call the functions. Typescript says everything is fine. Can someone help me?I installed the react-native-purchases package multiple times and cleared Caches as well.

kris-yuNew Member

asked in Dashboard & Tools

How to fetch monthly active users and active subscribers

I am building an iOS app, I use RevenueCat for my in-app-purchase feature. In RevenueCat dashboard, it shows my monthly active users and my active subscriber, I want to hit the same api and display these informations in my iOS app, dose RevenueCat provide such an API for us to use or we are not allowed to use these information outside of the dashborad?

pavel-nikolov-2048d2New Member

asked in General Questions

Duplicate sandbox transactions

The same sandbox transaction is sent to RevenueCat every time I close and open the app in the iOS simulator. Therefore I’m seeing it multiple times in the Overview:Is this normal when testing with the simulator?

Notorious DevNew Member

asked in General Questions

Whats the Best way to listen to an active Subscription

Hey RC community could someone please tell me the very Best way to check for an active subscription ?My Current implementation is customerInfo.entitlements.active.isNotEmptyat One Point my implementation was listening to the expiration datecustomerInfo.latestExpirationDate.then added 3 Days to it , which would give the user at least 3 days to have premium service, should in case there’s subscription verification delay from RC database, I implemented this because I have noticed that sometimes when I Hot Restart my App, 1 out of 50 times it loses Subscription and then it regain after another hot restart , this mostly happened when its time for the Sandbox to renew the subscription, by adding a Day or more to the current subscription latestExpirationDate. it give a lot of room for the server to correct itself and not make customer lose premium service.I don't know if this behavior only exist in debug mode. could someone please tell me, if I should be be worried about this in production

nxx-f59e3eNew Member

asked in General Questions

Credentials need attention in Android Project

I previously added and enabled the Google Play Android Developer API to a Google project I created. I also created a service account and correctly set the permissions for app and financial access. However, I'm experiencing errors related to the Purchase API, and I'm unable to proceed with my next steps.Has anybody else had issue like this and managed to resolve them?Thanks :)

Maria MezhovaMember

Issue with promotional period expiration date

I experience a problem when testing purchases on a physical iPhone. i.e. showing the user subscription status for subscriptions with promo offer. While testing on the simulator the expiration date for entitlement with promo period was as expected - 7 days plus from the date of purchase (1 week free trial). But when I switched to testing on a physical device I got some issues with my code not working correctly. I’ve managed to refactor methods for showing offering details on my Paywall and the purchase of subscriptions with promo period. in “Purchases.shared.getOfferings” method changed from package.storeProduct.introductoryDiscount to package.storeProduct.discounts.first because otherwise it was not showing this 1-week free trial period. in purchasing: before performing purchase, I check if there is a discount available or not, and if available - make purchase with this method: Purchases.shared.purchase(package: package, promotionalOffer: promoOffer) { (transaction, customerInfo, erro

tobysola1Member

asked in Third-Party Integrations

Customer.io Integration

Hi, I rely on RevenueCat to send start trial, trial converted, and other Track events to Customer.io (my CRM tool). Currently, I use RevenueCat’s Segment integration: RevenueCat sends the events to Segment, which forwards them to Customerio. I’m trying to cut out all Segment use cases in my tech stack because it doesn’t seem worth it (there are direct integrations in most cases). I made a post about this on SubClub. How do I replace this connection? Does RevenueCat have a direct integration with Customerio? I don’t see it in RevenueCat’s list of integrations. If RevenueCat doesn’t integrate directly with Customerio, can I use RevenueCat’s Webhooks to do this? So I could send the events via RevenueCat’s webhooks to my own webhook, then my webhook would integrate with Customerio? Does RevenueCat plan to release a direct integration with Customerio soon? If so, maybe I’ll leave the Segment connection in place for now, and replace it with the direct connection ASAP. Thanks! Toby

FGregoriNew Member

asked in General Questions

React Native Android still make test purchases on production release

Hi everyone, I put my app in Production yesterday and on every device I tested the sandbox purchase is still being presented.Is there something I need to change to enter production mode? From what I saw in the documentation it was supposed to be something automatic, but I would like to know if there is something I can do to fix this. Thanks!

kity-847e4fNew Member

asked in General Questions

How to get current app version in Webhook Event and GET /subscriber REST API?

How to get current app version in Webhook Event and GET /subscriber REST API?

Walter HolohanDedicated Member

Can I purchase a product with more than 1 quantity?

We have a problem where after applying a 20% / 30% discount on a product we do not fall within a price tier in Apple. For example we have 1 consumable product that is priced at £79.99. We offer 20% discount code’s to our users so we came up with a workaround to create a new product in Apple with a price of £63.99. i.e. 20% off £79.99. However we have come into an issue as Apple does not offer a price tier of £63.99. The solution we came up with, was to create a a new product with the value of £8.99 and allow the user to buy 8 of these products at the same time i.e. that would add up to £63.99. But from looking at the RevenueCat `purchaseProduct` API in React Native it does not allow you to set a quantity. Do you know if there is another way of achieving this using RevenueCat or even better, a way of using a custom price for a product in iOS?

Esteban MiñoNew Member

asked in Third-Party Integrations

Intermittent error while getting Offerings in Android - None of the products registered in the RevenueCat dashboard could be fetched from the Play Store

Hi, we are getting a lot of "None of the products registered in the RevenueCat dashboard could be fetched from the Play Store" errors being logged in our app, but they happen intermittently and with no visible pattern.We have checked our whole setup and everything is correctly configured, and it also works fine in all the devices we have tried on. All google products linked in RC console show Store Status Ok .Is it possible that this error gets triggered when something else happens besides a bad RC configuration? Can you convert it to a different one, like unknown error? We usually filter those out, because there is nothing we can do. But we can't ignore an error that may point to a config error.Thank you

spirikleActive Member

asked in General Questions

Flutter- Email attribute issue

I am using the subscriber attributes of the purchase request to know the email id of the user. I am using purchases_flutter: 4.12.0.At the start of my app i call this helper method :await Purchases.setEmail(mail);Here, the mail variable is a String.However, at my backend I am receiving the body as this:" subscriber_attributes: { '$email': [Object] },"Why?

Johan ForsellMember

Problem fetching StoreKit Configuration file offerings on physical device

I’ve set up a synced StoreKit Configuration file for my app. On simulators it fetches all the offerings without a hitch, but when running on device it doesn’t. Is this a known limitation or is there something I’ve missed?

Carlo SacchettiHelper

asked in General Questions

Flutter - Android error message: The requested item is not available for purchase

I am new and am testing this Framwork using weekly, monthly, yearly subscriptions.I have followed the whole document which in great detail indicates how to set up the Apple Store and Google Play.As code I am using the one from the example provided for Flutter developers.With Apple Store everything works, while (with the same code) with Google Play I get the error message: "The requested item is not available for purchase".But in the Google Play store are all "active" subscriptions.In RevenueCat the Entitlements, Offerings, Products are regularly configured.I just can't figure out where I may have gone wrong as I have followed all the steps and am using the code provided as an example. Debug Console:V/AudioManager( 3198): playSoundEffect effectType: 0 V/AudioManager( 3198): querySoundEffectsEnabled... I/flutter ( 3198): &&&&&&&&&&&&& purchase info are: Package{identifier: $rc_weekly, packageType: PackageType.weekly, product: Produc

Mohammed RadwanNew Member

asked in Third-Party Integrations

Google Play In-app Billing API version is less than 3

I followed all the steps in the documents and I am in the testing phase and I am testing on a real device with Android 12 and I get this error In-app billing API version 3 is not supported on this device.W/[Purchases] - WARN(25864): 🤖‼️ Billing is not available in this device. DebugMessage: Google Play In-app Billing API version is less than 3. ErrorCode: BILLING_UNAVAILABLE.

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