Get Help

I've asked a question here but it never got answered (probably because the original post got answered and I asked after) so here's a new post to try to get my answer on this topic.  If we want to only override "promo" placement with an experiment, we still have to re-define every other placements in the experiment? Or if we just keep the "All Other Case" to "No Offering" it will fallback on the targeting? Not so long ago we used to have this, which was creating a fallback on targeting-defined placements. Re-defining all of them (not only the tested placements) seems very error-prone and cumbersome.  

Im extremely stuck on submitting my app to the app store.I tried to submit my app to the app store - but it got rejected based on the paywall screen erroring.Im using a custom screen. I have a few questions.Do I have to submit the app and the subscriptions together?Surely this leads to a catch 22 - where the paywall screen will not ever serve the subscriptions since they are still in review…Ive been waiting for my subscriptions to get reviewed now for like 4 days - I’m wondering if i need to submit the whole APP again for review - to get them to review the whole app again and therefore review the subscriptions (?).If I use my prod revenue cat key - i get a similar error appearing…@app/mobile:dev:  WARN  [RevenueCat] ⚠️ RevenueCat SDK is config

Hi all, we’ve integrated Mixpanel, and are sending events such as initial purchase.We also have implemented our own Mixpanel events for each purchase, which means there are two (supposed-to-be) identical events being sent to our Mixpanel when a user makes their purchase, like below:purchase_subscription (our own Mixpanel event, sent via Mixpanel SDK) rc_initial_purchase (event from RevenueCat integration) The problem is, the number of two events never match. Sometimes the number of events from RevenueCat integration is higher, and sometimes not. I do understand that there may be some (slight) discrepancies, but the gap sometimes is as large as 20%. (viewed daily) What could be the cause? We’ve been trying to find if there’s any pattern in the discrepancies, but couldn’t find any.  Thanks in advance! P.S. If this info could help: We’ve counted the numbe

I get this error when trying to create my second targeting rule: 

Hi,See attached. How is it possible that this user has two active subscriptions for the same entitlement? Wouldn’t Apple flag this as “you’re already subscribed”?My project ID is: proj173c3791The userID is: firebase:DFdWBg4eukQtSZkzmMMSNDp82YC2Thanks,Toby

I’ve seen these two threads:  and  And the blog post announcing the availability of paywall support for (non-flutter) web sdk here: https://www.revenuecat.com/blog/company/paywalls-on-the-web/ It would be very helpful to know if you have specific plans to add paywalls for web to the flutter SDK, and if so what the timeline might look like, so I can figure out whether I need to roll my own ahead of time or wait for a supported version.

For a lot of users, we’re seeing the following in the dashboard at the end of their trial:Had their subscription of Weekly Premium With Trial (weekly_subscription_499_with_trial) expire2026-01-03 at 07:03 AM UTC Had their subscription of Weekly Premium With Trial (weekly_subscription_499_with_trial) cancelled due to not agreeing to a price increase2026-01-03 at 07:03 AM UTC Last opened the app2025-12-31 at 06:23 AM UTC Created a new alias (...)2025-12-31 at 06:23 AM UTC Started a trial of Weekly Premium With Trial (weekly_subscription_499_with_trial) from offering premium_wmy_with_trial_offering2025-12-31 at 06:21 AM UTC First seen using the app

RevenueCat’s existing integrations send real-time subscription events out to supported platforms like OneSignal or Customer.io automatically via their integration UI, without needing your own webhook backend. A native Sendbird integration would let you: Sync subscription lifecycle events directly into Sendbird Trigger messaging flows without your own glue code Push events into chat/notification workflows in Sendbird Since it’s not currently listed, it’s not yet supported - so please consider this as a feature request.

Hello, I'm currently trying to set up my app with Rev Cat and set up the subscription. I'm currently not able to see the subscription when I move over to the official API key from the official app store.  I attached screenshots, and the code that I'm using. In the screenshot, it's showing that developer action is needed because I submitted it, and it didn't show correctly. Which is why when I got my developer's profile to the project, on the comments it said it's fine, and that it still should be visible.  // expo-app/components/Paywall.tsx{loading ? (    // ... loading spinner ...) : !currentOffering || currentOffering.length === 0 ? (    // This is what you see if RevenueCat returns nothing    <View style={{ padding: 20, alignItems: 'center' }}>        <Text style={styles.loadingText}>No subscriptions available.</Text>        <TouchableOpacity onPress={onClose} style={{ marginTop

Can we change the close button color in Flutter  await RevenueCatUI.presentPaywall(displayCloseButton: true); 

Is it possible to log in users anonymously?Currently we are facing an issue. We user Firebase in our apps and in order to send notifications we need to store push tokens in our database. So, we sign in users anonymously to Firebase, and then we can store this info under their user ID.The problem arises when we then call Revenuecat’s login function. We do this so that if a user contact’s us we can match them between Firebase ID abd Revenuecat.However, the problem arises in that now Revenuecat treats the user as signed in. So, same user trying to access the app on two devices will not be able to do so, as the purchase is constantly transferred from one user to the other.Hence a question - is there a way to provide anonymous alias? So that we can search users by their firebase id, but tell Revenuecat “this one is not signed in, so apply anonymous behavior to purchases transfers”.Alternatively, this could be sorted by allowing us to search customer by

Hi everyone,we are using RevenueCat’s new paywall UI feature in Unity on iOS. To present different paywalls under different conditions, we take use of the custom attribute system and the targeting feature. This works well except a once triggered paywall only changes after restarting the app. In other words, there is always the same paywall presented (using PaywallsPresenter.Present) even when the conditions for the targeting rules changes. A change is only applied after restarting the app. So it is impossible to show one paywall and then show a different paywall (i.e. with reduced prices) afterwards in one session. Again, this only works if we completely close and restart the app in between.Is there a way to manually refresh the paywall? Or can I somehow invalidate the cache?Thanks in advance!

My paywall has a big gap in the text when displayed on a max device. Is it possible to set the header image to enlarge to take up this space? Screenshots of iPhone 17 vs 17 max below:  

Hello,Currently, the Customer Center only supports plan changes on iOS and doesn't seem to offer this functionality on Android.Is this something that is planned or possible? Since we already have subscription groups configured, could we potentially implement this using pure Flutter code by leveraging the official API?The tool is great, but having to use the Customer Center for iOS while maintaining a separate custom page for Android plan changes is difficult to justify and explain to our end-users.Thank you in advance for your help!

I am setting up two tiers of subscription “Plus” and “Pro” I have followed threads from other posts on the forums such as: iOS its 1 Subscription group, with 2 service levels Android its 2 separate subscriptions RevenueCat its 2 separate entitlementsUsers are successfully able to purchase either tier with thisI am now trying to figure out how best to handle allowing a user to upgrade their entitlement from plus to pro in react-nativeThe issue with presenting the paywall again is that the user sees the same tier they already have (plus), which seems confusing and I wouldn’t want them to re-pay for the same subscriptionIs it possible to re-use the existing paywall I use for upgrading to either plus or pro hiding the plus option condi

Hello,I have created a paywall in revenuecat’s designer. I have an issue with scroll and carousels: having a carousel in a scrolling screen prevent user from scrolling vertically (impossible on iOS, extremly hard on Android). I thinks it’s a gesture detection issue, trying to scroll vertically make an horizontal scroll on the carousel instead.If you have any tips ! 

I’m attempting to determine a users Subscription monthly window by using https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}/subscriptions current_period_starts_at & current_period_ends_at in conjunction with gives_access & status. However I have seen this data become corrupted in the Test Store where a subscription never gets updated with Expired status or gives_access false. Furthermore this corrupted sub data shows active entitlements forever.  This means multiple subscriptions in the array will appear active at the same time even thought one or more are in a corrupted state.Is this just a known issue in Test Store or should I protect myself by ignoring Gives Access and Status If the current_period_ends_at is exceed? Is there a better way to determine period start and end

Hi ,I’m experiencing an issue with my RevenueCat configuration. When trying to fetch offerings / getProducts in my iOS app, I receive the following error:“😿‼️ There is an issue with your configuration. Check the underlying error for more details. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).”This issue happened suddenly on production, packages where loading tell yestreday. I downloaded the test project and run it, and found the following error WARN: ⚠️ RevenueCat SDK is configured correctly, but contains some issues you might want to addressWarnings:  • Your products are configured in RevenueCat but aren't approved in App Store Connect yet. This prevents users from making purchases in production. Please ensure all products are approved

HI folks, Ive deployed my app to production for apple review. But my paywall doesn't seem to work in TestFlight, I made the integration with RC and AppStore connect and all other things linked. But when you click Start Free trail nothing happens. Im using replit to build the app , which included the paywall, so I don't have a separate paywall in RC. Any thoughts on what can cause the issue?

Hi everyone,I recently changed my setup in the google play store so that both my basic and pro plan are part of the same subscription so that users can switch easy between them, before i had them as separate subscriptions. Now they are part of the same subscription as 2 different base plans.This solved the issue of being able to purchase a new plan and keep the old one, now when you upgrade/downgrade you only keep your new plan.However, im noticing that allPurchaseDates in customerInfo on react native now returns only the latest purchased product, even if i switch 3-4 times it always just keeps the last one. Is this expected? On ios seems to be fine, ie i get all made purchases. I primarily use this for my free trial eligibility, so if theres a better way to determine this that might help too.

 I frequently refresh both RevenueCat and Google Play Console to check for new subscriptions or renewals. I often notice subscription renewals appearing in RevenueCat transactions that do not show up in the Google Play Console.Please note that the product ID com.hnib.premium_version_trial:premium-yearly-trial is a legacy product created several years ago.Please refer to the image below. On the RevenueCat Dashboard, the first transaction is a renewal for the Yearly plan; however, it does not appear in the Google Play Console.   

Hi,  We're using RevenueCat Web Billing and noticed that the managementURL from the SDK/API returns a URL like:  https://api.revenuecat.com/rcbilling/v1/customerportal/{tx_id}/portal  This redirects to a page that asks users to check their email for the management link. The email then contains a tokenized URL like:  https://billing.revenuecat.com/{app_id}/{sub_id}?token=xxx  This adds an extra step for users. Is there any way to get the tokenized URL directly via SDK or REST API (v1/v2) so users can access the customer portal immediately?  Thanks! 

Hello, I’m currently trying to setup a Play Store global discount on my one time purchase using the new “Offers” system.This is talked about in this thread:  In your first reply you state “This is currently supported” but in the last one you state “Unfortunately I don’t have an ETA for one-time product offers yet but they are in our roadmap”, although you seem to be only talking about RevenueCat generated paywalls and not custom ones using the standard Purchases.getOfferings.My question is thus: are the new Play Store discounts supported in any way by the RevenueCat SDK? and if not does this mean there is currently no way to provide a global time-gated discount on one store products? (other than manually editing the curr

the new unity paywalls is nice, but my game is locked in landscape mode (very common in Unity games).The RevenueCat paywalls pop up in portrait mode. It’s very weird, and feels unnatural.Is there any hack to fix this? can I modify the open source code to fix this for myself somehow, if you can give me some ideas?Right now, Unity paywalls isnt usable because of this, and I think its very common problem since many games lock to landscape mode

I am experiencing a persistent issue where Purchases.getOfferings() and sometimes getProducts() hangs indefinitely on Android. No error is thrown, and no response is returned, even after waiting for several minutes. This prevents the paywall from being presented. iOS is working as expected. Environment:Framework: React Native / Expo (SDK 54) Build Tool: EAS Build (Development Client) SDKs: react-native-purchases and react-native-purchases-ui (v8.12.0) Platform: Android (Testing on physical device)What I have verified and configured:RevenueCat Dashboard: Google Play credentials show as "Valid credentials" with green checkmarks for Subscriptions, InAppProducts, and Monetization APIs. Account-level permissions (including "View app information and download bu