Skip to main content

Get Help

Discussion and help from anything related to RevenueCat.

4739 Posts
K
kleverNew Member
asked in SDKs
There is already another active subscriber using the same receipt - RECEIPT_ALREADY_IN_USE

Hello, To briefly describe, similar to Instagram, where users can subscribe to multiple content creators, our application follows the same approach. We conducted an experiment by creating 2 Subscription Groups on App Store Connect: subs_offer_1 includes two Renewable Subscription plans: A and B subs_offer_2 includes two Renewable Subscription plans: C and D On the same device (meaning the same Apple ID), I performed the following steps: Created a new account X1 in our system with user_id = X1_id, then called the function: Purchases.logIn(X1_id). Successfully purchased plan A in subs_offer_1. Logged out and called the function: Purchases.logOut() Created another new account X2 in our system with user_id = X2_id, then called: Purchases.logIn(X2_id). Tried to purchase plan D in subs_offer_2 but encountered the following error: PlatformException(7, There is already another active subscriber using the same receipt., {readableErrorCode: RECEIPT_ALREADY_IN_USE, code: 7, message: There is alre

402
K
S
sam-thomas-5a7387New Member
asked in SDKs
Error 23 - Android. Works in Debug but not release

Hi, I have setup revenue cat for my flutter app. I have double checked product IDs aligned to play store and my revenue cat paywall works for debug mode on my Android emulator. It also works for my iOS device without any issues. However, when I try testing the subscription through (Android) play store closed beta testing link and download the app, I get the error indicating a configuration issue. This is strange because if I run the app in debug mode in my android emulator it still works, and I can make test transactions. Error 23: There is an issue with your underlying configuration. Check the underlying error for more details. Any issue why this could be happening?

151
S
A
andrew23New Member
asked in SDKs
How do handle product.relative_discount for non-subs paywalls

I’m using the new beta paywalls. How do I get {{ product.relative_discount }} to render correctly for paywalls showing non-subscription packages? This question... indicates that this doesn’t seem to be supported? Surely this isn’t the case? Showing relative discounts is a pretty big deal for any paywall with multiple packages. Can someone point me in the correct direction to resolve this?

71
A
T
tobbeMember
asked in SDKs
Expo managed app: Testing IAP in iOS simulator

How can I test IAPs in my Expo managed app in the iOS Simulator? I’m getting PURCHASE_CANCELED when I try to purchase a subscription in my app using an Apple Sandbox account. The app is running on the Apple Simulator with iOS 16.4 installed. Looking through the messages in Console.app I see this: Purchase did not return a transaction: Error Domain=ASDErrorDomain Code=500 "(null)" UserInfo={client-environment-type=Sandbox, storefront-country-code=USA, NSUnderlyingError=0x60000212cae0 {Error Domain=AMSErrorDomain Code=100 "Authentication Failed" UserInfo={NSMultipleUnderlyingErrorsKey=( "Error Domain=AMSErrorDomain Code=2 \"An unknown error occurred. Please try again.\" UserInfo={NSLocalizedDescription=An unknown error occurred. Please try again.}", "Error Domain=com.apple.accounts Code=4 \"No auth plugin to verify credentials for accounts of type com.apple.account.iTunesStore.sandbox\" UserInfo={NSLocalizedDescription=No auth plugin to verify credentials for accounts of type com.apple.a

504
O
E
Eric LamNew Member
asked in SDKs
Kotlin Multi Platform iOS Paywall UI

I’m building an app using KMP (Kotlin Multiplatform) with a shared UI (Compose Multiplatform). When I test my iOS app via a TestFlight build, the paywall looks completely different from what I designed on the dashboard—it appears very primitive. However, when I test the Android version, it matches the dashboard design perfectly. How can I ensure the iOS version aligns with my intended paywall design? library version:purchases-kmp = "1.7.2+13.26.0"purchases-core = { module = "com.revenuecat.purchases:purchases-kmp-core", version.ref = "purchases-kmp" }purchases-ui = { module = "com.revenuecat.purchases:purchases-kmp-ui", version.ref = "purchases-kmp" } on my ios Podfile:pod 'PurchasesHybridCommon', '13.26.0'pod 'PurchasesHybridCommonUI', '13.26.0' iOS version: 18.3.1 the ios paywall my design on dashboard

201
E
D
dohyung-joo-692363
posted in General Questions
Best way to send email for trial ending

I am trying to integrate with SDK to automate free trial ending reminders and more. And I read this post - But I also notice that RevenueCat allows various SDKs including customer.io and Firebase, which I am using currently. OneSignal seems great, but I am just wondering if customer.io might be better in the long-term. How are you guys doing it? I would like to learn from those who has implemented similar features.

90
D
C
Carlo SacchettiHelper
asked in General Questions
PurchasesHybridCommon required a higher minimum deployment target

I have updated the dependencies of purchases_ flutter from 3.4.5 to 3.9.2.But I have an error when I install the pod file.Error is:PurchasesHybridCommon required a higher minimum deployment target The error occurs when I try to install the pod files and then install to an iOS device. Can you help me?

619813
joan-cardona
RevenueCat Staff
S
Sean OuimetHelper
asked in SDKs
Getting "The device or user is not allowed to make the purchase."

I realize this is similar to the post here, but was hoping to dig into it a bit more on why we are seeing this failure. We are seeing “The device or user is not allowed to make the purchase.” when attempting to call Purchases.getProducts() or Purchases.getOfferings() from our React Native app. A few notes: We’re on React Native 0.63. (I realize that the docs recommend 0.64 or newer, but it was my understanding that it should still work on this version). We’ve ensured that the emulator we are running has the Google Play Services SDK installed. According to the AVD Manager, we’re using a fairly new Android version: Android 11.0 (Google Play Services) We are logged into an account on the emulator that is registered as a license tester on the Google Play Console. The emulator has been rebooted several times. This error happens in both our main app and a simple test app that we put together for the sake of testing. Is there something else that we are missing in our testing process that coul

880816
H
RevenueCat Staff
S
SophieNew Member
asked in General Questions
Are charts not refreshing for anyone else?

The data for all of my charts says “Last Updated: 9 hours ago”. I’ve tried refreshing the page, different browser, logging out/back in, etc., but nothing helped. The RevenueCat status page isn’t reporting any issues with dashboards, so I’m not sure if this is happening to others as well?

946
Jens
RevenueCat Staff
C
candle-appNew Member
asked in SDKs
Unable to get custom fonts to load for Paywall V2 on Expo app

We tried implementing a custom font for the paywall screen using Expo React Native, but couldn’t get it to work on iOS despite multiple attempts (trying on simulator just to see if the fonts show). I followed both the Expo documentation and the standard React Native approach for custom fonts, but nothing seemed to work. Is there a reliable way to do this using Expo? Followed the instructions here as well (https://www.revenuecat.com/docs/tools/paywalls/displaying-paywalls#how-to-use-custom-fonts-2), along with the naming conventions. Still seeing the error that my custom font couldn’t be loaded - falling back to system font. For reference, I’m loading in fonts into my app using the `useFont` hook in Expo - https://docs.expo.dev/develop/user-interface/fonts/. Would really appreciate some help here!

261
chris_perriam
RevenueCat Staff
R
rtn17New Member
asked in SDKs
RevenueCat returns $RCAnonymousID despite passing custom App User ID in configure()

I'm experiencing unexpected behavior when using a custom App User ID with react-native-purchases. At app start, I call Purchases.configure exactly once (on every login) and immediately provide the Cognito sub as appUserID: const cognitoSub = await Storage.getUser(); Purchases.configure({ apiKey: ..., appUserID: cognitoSub, }); However, when calling await Purchases.logIn(cognitoSub) shortly after, the customerInfo.originalAppUserIdstill returns an anonymous ID ($RCAnonymousID...). Even when purchases are restored, the originalAppUserId is still the anonymous ID, not the custom one passed to configure(). This leads to purchases being restorable across multiple user accounts on the same device, which should not be possible. What’s strange is that in TestFlight restoring purchases with a different account on the same device failed, as intended. But in production, any user on the same device can restore the purchase, even with a different Cognito ID. I’m using the latest libraries: "react-n

222
joan-cardona
RevenueCat Staff
L
Luis VargasNew Member
asked in SDKs
Is it safe to call Purchases.configure() multiple times.

Hello, I am working with no anonymous Id’s on Flutter App. Once the user logs in for the first time I call Purchases.configure(PurchasesConfiguration(‘Key’)..appUserId = ‘id’); If a user logs out and another logs back in I call Purchases.login(‘newId’); I have a flag to know when I have called Purchases configuration for the first time in my business logic. However, I do not know if the persistance is going to be the same as with the Revenue Cat package when app is closed, reset, etc. Will it be safe to call Purchases.configure anytime a user logs in regardless if it has been already called? If not, is there a method to validate if Revenue Cat package has been loaded? Thanks

2656
T
F
FCuserappNew Member
asked in General Questions
Uncontrolled App User ID issue

Hello there! During the initial implementation of RevenueCat into our react-native app, we attempted to set the app user ID as the user's first and last name stored in the app context, to facilitate easier contact later on. This led to a bug that caused a custom App User ID to be assigned to users who created accounts through external providers that do not supply this data. As a result, some users were assigned an "app user ID: undefined undefined". This bug was quickly fixed and the affected users were removed from the database. Since then, the app user ID has been assigned anonymously, in accordance with the documentation, and we identify users using assigned attributes. The issue arose later, as despite having no such users and no code in the app assigning a custom app user ID, we started seeing more users with the ID "undefined undefined", and their accounts were being merged during purchase into a single "undefined undefined" user account. I'm convinced the issue lies within the R

142
F
Z
zzzbenonNew Member
asked in Third-Party Integrations
Diferent environments in superwall?

Hello, I want to integrate Superwall Paywalls in my app, but use revenuecat for the subscription logic. In this case, I have 2 APPS, <bundle-app> and <bundle-app>.dev, one for production and the other one for DEV. I configured Superwall like revenuecat, with this 2 bundles, but, in revenuecat, I can't connect diferent superwall environment, I can only configure 1 key. Is possible configure superwall for each APP in revenue cat? Thanks.

203
joan-cardona
RevenueCat Staff
A
andrew-hull-d57cdbNew Member
posted in SDKs
Godot game engine port of the Unity SDK

Hi All, I’ve made a very quick and dirty GDScript port of the Purchases Unity SDK to Godot Game Engine here: https://github.com/werdnahull/purchases-godot. Only Android works so far, but iOS is in the works. As I said, it was done quick, so quite a few things are not done the “Godot” way, such as function names and variables. Callback functions were converted to signals, however.

1091
E
A
AMTMNew Member
posted in SDKs
RevenueCat/Godot integration

Considering the latest events around Unity, and the community’s backlash, many are exploring OSS alternatives like Godot. Unfortunately non of the alternatives provide stable IAP solutions. Would RevenueCat explore the opportunity to port the SDK to Godot, or provide some guidance how this can be accomplished? I’m particularly interested in a C# port, however GDScript seems better supported. Godot 4 doesn’t build C# to iOS/Android, yet.

4164
E
N
NickANew Member
asked in General Questions
Web Payment Alternatives Methods

Hi, We are planning to integrate a payment gateway to our app’s web version however Stripe isn’t supported in our country (Philippines). I can’t find relevant documentation for the SDK for any sort of postback or equivalents. Since we are already using RevenueCat, is there a way we can proceed without switching to another IAP platform entirely? I’d love to hear from you if you have any suggestions (aside from opening a Stripe Atlas account).

2823
H
RevenueCat Staff
N
Nick MelnykNew Member
asked in General Questions
Subscription per Application User

My App supports premium only model. Each new App User have to buy subscription. I select transfer behaviour “Keep with original App User ID”. 1. I sign-up with MyUserA and bought the subscription2. Then I sign-up with MyUserB and want to buy the subscription, but get the error `There is already another active subscriber using the same receipt`. (presumably from MyUserA)In a paywall I see an error “The product is already active for the user”. Before RC error modal I see PlayStore bottom sheet error modal “Error. You’ve already subscribed to {MY_PLAN}...” So question, how can I achieve behavior when every new My App user have to buy subscription, while being login into single PlayStore account?e.gMyUserA → SubscriptionInstanceA → PlayStoreUserGlobalMyUserB → SubscriptionInstanceB → PlayStoreUserGlobal Is this possible? I do not want to share the same bought subscription between my app accounts, but also I do not want users to overcomplicate/bother with their PlayStore user change/relatio

231
joan-cardona
RevenueCat Staff
Y
YoucefDev47New Member
asked in General Questions
How to test production flow on Xcode or TestFlight ?

Hello, We have implemented RevenueCat in our React Native app. We want to use it only with Apple app store. We have been testing in the SandBox and now we want to test the real production flow before submitting an update for the app. We always get the sandbox test purchase even after switching the SandBox switch off in the RevenueCat website.

151
joan-cardona
RevenueCat Staff
T
tim-cirksena-499c4aNew Member
asked in SDKs
Capacitor + RevenueCat: Bridge to Android broken?

Hey everyone,I’ve been working on an Android app using Next.js 13 (with SSR), wrapped in a Capacitor container. I integrated RevenueCat (@revenuecat/purchases-capacitor) to handle subscriptions. The native logs show that the plugin registers successfully and I can fetch product offerings just fine—RevenueCat pulls the subscription details from Google Play (e.g., monthly, annual). However, whenever I tap my “purchase” button, the actual Google Play purchase dialog never shows up. Here’s what I do see in the logs: Capacitor is recognized as running on Android. RevenueCat logs: “Retrieved productDetailsList…” for my monthly/annual SKUs. CustomerInfo gets fetched repeatedly from the cache (no active subscription found). No sign of purchasePackage(...) or the “Launching billing flow” logs from BillingClient. I also tried: Uploading a signed release AAB to the Play Console in an Internal Test track and installing the app from the Play Store with my tester account. Opt-in link is opened; I’m

30
T
F
finn-lawrenceNew Member
asked in SDKs
Android Error: Software rendering doesn't support hardware bitmaps

Hi, I’m working on an Expo/React Native project which is nearly completed. On iOS, everything has been working perfectly - I’m using a V2 paywall. On Android, opening the paywall crashes the app, with the following error: java.lang.IllegalArgumentException: Software rendering doesn't support hardware bitmaps android.graphics.BaseCanvas.throwIfHwBitmapInSwMode(BaseCanvas.java:726) android.graphics.BaseCanvas.throwIfCannotDraw(BaseCanvas.java:81) android.graphics.BaseCanvas.drawBitmap(BaseCanvas.java:139) android.graphics.Canvas.drawBitmap(Canvas.java:1604) androidx.compose.ui.graphics.AndroidCanvas.drawImageRect-HPBpro0(AndroidCanvas.android.kt:275) androidx.compose.ui.graphics.drawscope.CanvasDrawScope.drawImage-AZ2fEMs(CanvasDrawScope.kt:260) androidx.compose.ui.node.LayoutNodeDrawScope.drawImage-AZ2fEMs(Unknown Source:24) androidx.compose.ui.graphics.drawscope.DrawScope.drawImage-AZ2fEMs$default(DrawScope.kt:587) androidx.compose.ui.graphics.painter.BitmapPainter.onDraw(BitmapPainter

221
H
RevenueCat Staff
D
dakshil-kanakiaNew Member
asked in Third-Party Integrations
Update User records on subscription renewal

Hello, I am using Revenue Cat for subscriptions in my flutter app. I have integrated it directly to firebase and Revenue Cat successfully sends all transactions to a firebase collection named revenuecat_events. I have a separate collection users which has all data of the respective users. My query is if and when a subscription gets renewed can revenue cat update the specific user records with the new subscription end date? If yes then how? Thank you for example. IN the image below, this user had his subscription auto-renewed on February 25th. So how do I update this document when revenue cat sends a new transaction.

160
D
tobysola1
tobysola1Dedicated Member
asked in General Questions
Can RC Web Billing Handle Promos?

Hi, Can I use your web billing / low code web app to let users redeem free access / trigger RC Promotions, so the user doesn’t have to enter a credit card? If so, would this work for first-time users? So could I send people a link that always them to redeem a Promotion, then the user downloads my app, and the promotion is somehow recognized when the user opens app and creates an account? Thanks, Toby

121
H
RevenueCat Staff
C
coyotiv-gmbh-bdcbc5Newcomer
asked in General Questions
Purchases.getProducts returns empty array

I believe I have configured everything correctly, but I am unable to purchase on Android. I have followed everything shown in this link 'https://community.revenuecat.com/sdks%2D51/why%2Dare%2Dofferings%2Dor%2Dproducts%2Dempty%2D124' but it still doesn't work. Configure if (Platform.OS === 'ios') { try { Purchases.configure({ apiKey: REVENUE_CAT_IOS_API_KEY, appUserID: user?.uid, }) } catch (error) { console.error('error configuring revenuecat for iOS', error) await analytics().logEvent('error_configuring_revenuecat_for_ios') } } else if (Platform.OS === 'android') { try { Purchases.configure({ apiKey: REVENUE_CAT_ANDROID_API_KEY, appUserID: user?.uid, }) } catch (error) { console.error('error configuring revenuecat for Android', error) await analytics().logEvent('error_configuring_revenuecat_for_android') } } This is where I am trying to fetch the products. const purchaseStoryToken = async () => { try { useSetLoading(true) const products = await Purchases.getProducts(['dk_story_token']

7388
A
D
dstypNew Member
asked in SDKs
iOS SwiftUI Paywall v2 how select offering and paywall type

Got a default paywall that is working well with a state for showing a sheet and a sheet modifier .sheet(isPresented: self.$displayPaywall) { PaywallView(displayCloseButton: true) } But I would like to have another paywall in select places. I’m unable to find documentation on this. The params available include “offering” for PaywallView and I’ve tried setting it with a string matching my other paywall offering id and also tried declaring it prior to the view. Does not work at all and makes the project not build. Is there any documentation available on this for paywall v2? This page has nothing on how to use the offering parameter - https://www.revenuecat.com/docs/tools/paywalls-v2/displaying-paywalls

192
joan-cardona
RevenueCat Staff

Most helpful members this week

Badge winners

  • Join the Fray
    manghas earned the badge Join the Fray
  • One Year Wiser
    Jakob Prossingerhas earned the badge One Year Wiser
  • One Year Wiser
    fath.karaahas earned the badge One Year Wiser
  • Shipped It
    nizarohas earned the badge Shipped It
  • Strength In Numbers
    vipulexhas earned the badge Strength In Numbers
Show all badges

Popular tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings