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9,516 Replies
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Questions

shalaw-fatah-5f5d8eNew Member

General Questions

Sandbox (Expo) popup re-appears (loop) after I hit subscribe, no record in Revenuecat, why?

I created this app with Expo and made a couple of offerings with Revenuecat. Now I want to test it. The packages appear,I hit subscribe, The popup appears, I write password and hit subscribe, It says done (without the tick appearing, just a circle) and the whole popup disappears, but after 3 seconds, the purchase popup (Sandbox) reappears again and again. No matter how many times I hit subscribe, it says done and re-appears. There is no record of subscription in my Revenuecat account (yes the sandbox checkbox ticked), and I have registered a sandbox user (valid email with a password) on App Store users. I’m very new to Sandbox testing and I use iOS simulator (17). Does anyone know what to do form here? Checked the Internet and not much was found. By the way, the code does not seem to go through anything after the purchase, it does not show the `console.log` after the function: Here’s the purchase function: const subscribe = async(item) => { try { const {purchaserInfo} = aw

StorologyNew Member

Third-Party Integrations

Does RevenueCat Events on MixPanel change User Location to RevenueCat server location?

Hello all!It’s been more than a year since we notice that all the users that had a Profile Location of Ashburn, Virginia, US had a wrong location information. There is something that is changing our users location to Ashburn and is not us.We’ve reviewed this issue with our tech team and none of the events that we send from our server are changing the users location. We have also identified, with the help of MixPanel’s Support team that this location changes when a RevenueCat event is sent to our MixPanel.I’m using this channel because RevenueCat’s Support team takes weeks to answer and I wanted to know if there are more cases like us out there so that we can push together to get this fixed.We use MixPanel as our source of truth and we have many cases of with this issue, specially hurts because we are running a paid marketing campaign and we don’t really know if the new subscribed users are comming from the US or if they are more Ashburn cases. I know we can filter them, but that’s not

moby-bd2f2dNewcomer

General Questions

How to delete a sandbox user??

Hi All,We have all read the documents on how to delete a sandbox user, but couldn’t find an exact solution. We see 4 active users which are our tests https://prnt.sc/dxie0_1PhtCO , but cannot see or delete these users and cannot test our subscriptions from these devices. And stuck with it. :( Also cannot click and select this sandbox data https://prnt.sc/gMjo7P8ldX5z We also couldn’t find from the dashboard https://www.revenuecat.com/docs/dashboard-and-metrics/customer-history/manage-users where the manage users menu is 😥So if anyone can help it will be really appreciated 🙏

abdelmohcen-01c77cNew Member

Unable to fetch offering on real device when using Storekit file

Hello, I’m having really a weird problem that i cant seems to find a solution for it.So i followed the docs and i duplicated the scheme and and i use storekit for 1 scheme and the other no. when i use storekit file i can do purchases on simulator and the products are fetched but not on real device. but when i dont i can fetch the offering on my real device and make purchase but i cant make purchase on simulator. thats why our app got rejected i’m really confused. anyone can help please?

lorrieNew Member

General Questions

Data Export Timezone

Hi,What timezone is used in the data export, I am assuming it is UTC but I just wanted to check.

gh-developerNew Member

Always get USD when using package.storeProduct.currencyCode

Hi, experts,I have iOS app and would like to show currency by using RevenueCat SDK (package.storeProduct.currencyCode). I have set up currency and price in Apple Store such as below, product/entitlement/offering in RevenueCat and so on so forth. But I can only get USD instead of TWD.Do I need to set up or miss anything in Apple Store? Or that SDK is not the right one to use?Please advise. Thank you.Regards,Joey

SwiftedMindNew Member

General Questions

v1/subscribers endpoint returns empty entitlements - But iOS App SDK finds the entitlements

Hey,I am trying to access a user’s entitlements via the API (I am using the sandbox environment, i.e. I am using Xcode to simulate purchases).But I always get empty entitlements in the response and I’m not sure why. This is my call:curl --request GET \ --url https://api.revenuecat.com/v1/subscribers/<app_user_id> \ --header 'accept: application/json' \ --header 'authorization: Bearer <my_v1_token>'\ --header 'X-Is-Sandbox: true'And this is the answer{ "request_date": "2024-04-26T13:34:56Z", "request_date_ms": 1714138496699, "subscriber": { "entitlements": {}, "first_seen": "2024-04-26T11:24:56Z", "last_seen": "2024-04-26T11:24:56Z", "management_url": null, "non_subscriptions": {}, "original_app_user_id": "<original_app_user_id>", "original_application_version": null, "original_purchase_date": null, "other_purchases": {}, "subscriptions": {} }} However, the iOS app SDK makes t

amsdamsgramDedicated Member

General Questions

RevenueCat Billing with trial

Hi, We are interested in testing the new RevenueCat Billing feature, it looks super promising!One quick question though, do you plan to support trial and discounts at some point? If yes, do you have an estimated ETA? We are super interested by this feature but we would need to be able to have offers with trial to match what we have inside our apps. Thanks!

RC SupportRevenueCat Staff

React Native 7.27.0SDK

This release fixes support of react-native-purchases-ui for React Native 0.74 with any architecture. Bugfixes Fix Footer Paywall in new arch (#980) via Cesar de la Vega (@vegaro) To view new release, visit https://github.com/RevenueCat/react-native-purchases/releases/tag/7.27.0

crediswapMember

Empty list of products

Hey guys, I’m getting empty list of products after following all the quick start tutorial and also the thread below: Here is the logs I have:2022-08-30 20:44:24.710 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: ℹ️ Debug logging enabled2022-08-30 20:44:24.711 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: ℹ️ SDK Version - 4.6.12022-08-30 20:44:24.711 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: 👤 Initial App User ID - null2022-08-30 20:44:24.711 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: 👤 Identifying App User ID: $RCAnonymousID:36244bb505c14d0c8f5accb0d5a7f8a02022-08-30 20:44:24.713 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: ℹ️ Deleting old synced subscriber attributes that don't belong to $RCAnonymousID:36244bb505c14d0c8f5accb0d5a7f8a02022-08-30 20:44:24.714 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: ℹ️ Listener set2022-08-30 20:44:24.714 8209-8209/com.crediswap.crediswap D/[Purchases] - DEBUG: ℹ️ App f

shalaw-fatah-5f5d8eNew Member

General Questions

Sandbox (Expo) popup re-appears (loop) after I hit subscribe, no record in Revenuecat, why?

I created this app with Expo and made a couple of offerings with Revenuecat. Now I want to test it. The packages appear,I hit subscribe, The popup appears, I write password and hit subscribe, It says done (without the tick appearing, just a circle) and the whole popup disappears, but after 3 seconds, the purchase popup (Sandbox) reappears again and again. No matter how many times I hit subscribe, it says done and re-appears. There is no record of subscription in my Revenuecat account (yes the sandbox checkbox ticked), and I have registered a sandbox user (valid email with a password) on App Store users. I’m very new to Sandbox testing and I use iOS simulator (17). Does anyone know what to do form here? Checked the Internet and not much was found. By the way, the code does not seem to go through anything after the purchase, it does not show the `console.log` after the function: Here’s the purchase function: const subscribe = async(item) => { try { const {purchaserInfo} = aw

StorologyNew Member

Third-Party Integrations

Does RevenueCat Events on MixPanel change User Location to RevenueCat server location?

Hello all!It’s been more than a year since we notice that all the users that had a Profile Location of Ashburn, Virginia, US had a wrong location information. There is something that is changing our users location to Ashburn and is not us.We’ve reviewed this issue with our tech team and none of the events that we send from our server are changing the users location. We have also identified, with the help of MixPanel’s Support team that this location changes when a RevenueCat event is sent to our MixPanel.I’m using this channel because RevenueCat’s Support team takes weeks to answer and I wanted to know if there are more cases like us out there so that we can push together to get this fixed.We use MixPanel as our source of truth and we have many cases of with this issue, specially hurts because we are running a paid marketing campaign and we don’t really know if the new subscribed users are comming from the US or if they are more Ashburn cases. I know we can filter them, but that’s not

moby-bd2f2dNewcomer

General Questions

How to delete a sandbox user??

Hi All,We have all read the documents on how to delete a sandbox user, but couldn’t find an exact solution. We see 4 active users which are our tests https://prnt.sc/dxie0_1PhtCO , but cannot see or delete these users and cannot test our subscriptions from these devices. And stuck with it. :( Also cannot click and select this sandbox data https://prnt.sc/gMjo7P8ldX5z We also couldn’t find from the dashboard https://www.revenuecat.com/docs/dashboard-and-metrics/customer-history/manage-users where the manage users menu is 😥So if anyone can help it will be really appreciated 🙏

lorrieNew Member

General Questions

Data Export Timezone

Hi,What timezone is used in the data export, I am assuming it is UTC but I just wanted to check.

gh-developerNew Member

Always get USD when using package.storeProduct.currencyCode

Hi, experts,I have iOS app and would like to show currency by using RevenueCat SDK (package.storeProduct.currencyCode). I have set up currency and price in Apple Store such as below, product/entitlement/offering in RevenueCat and so on so forth. But I can only get USD instead of TWD.Do I need to set up or miss anything in Apple Store? Or that SDK is not the right one to use?Please advise. Thank you.Regards,Joey

SwiftedMindNew Member

General Questions

v1/subscribers endpoint returns empty entitlements - But iOS App SDK finds the entitlements

Hey,I am trying to access a user’s entitlements via the API (I am using the sandbox environment, i.e. I am using Xcode to simulate purchases).But I always get empty entitlements in the response and I’m not sure why. This is my call:curl --request GET \ --url https://api.revenuecat.com/v1/subscribers/<app_user_id> \ --header 'accept: application/json' \ --header 'authorization: Bearer <my_v1_token>'\ --header 'X-Is-Sandbox: true'And this is the answer{ "request_date": "2024-04-26T13:34:56Z", "request_date_ms": 1714138496699, "subscriber": { "entitlements": {}, "first_seen": "2024-04-26T11:24:56Z", "last_seen": "2024-04-26T11:24:56Z", "management_url": null, "non_subscriptions": {}, "original_app_user_id": "<original_app_user_id>", "original_application_version": null, "original_purchase_date": null, "other_purchases": {}, "subscriptions": {} }} However, the iOS app SDK makes t

crediswapMember

Empty list of products

Hey guys, I’m getting empty list of products after following all the quick start tutorial and also the thread below: Here is the logs I have:2022-08-30 20:44:24.710 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: ℹ️ Debug logging enabled2022-08-30 20:44:24.711 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: ℹ️ SDK Version - 4.6.12022-08-30 20:44:24.711 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: 👤 Initial App User ID - null2022-08-30 20:44:24.711 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: 👤 Identifying App User ID: $RCAnonymousID:36244bb505c14d0c8f5accb0d5a7f8a02022-08-30 20:44:24.713 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: ℹ️ Deleting old synced subscriber attributes that don't belong to $RCAnonymousID:36244bb505c14d0c8f5accb0d5a7f8a02022-08-30 20:44:24.714 8209-22767/com.crediswap.crediswap D/[Purchases] - DEBUG: ℹ️ Listener set2022-08-30 20:44:24.714 8209-8209/com.crediswap.crediswap D/[Purchases] - DEBUG: ℹ️ App f

jacksoRossNew Member

General Questions

[TypeError: Cannot read property 'identifier' of undefined]

I am setting up a one-time purchase with RevenuecatI have set up subscriptions before, but never a one-time purchase like the “coins” I am attempting to sell now. I am logging “currentOffering?.availablePackages and see the correct product I want to sell. When I run: const { customerInfo } = await Purchases.purchasePackage(currentOffering?.availablePackages?.coins); I get this error: [TypeError: Cannot read property 'identifier' of undefined] Please let me know if you can see what I am doing wrong. Please see the attached screenshot to see what is logging out for my currentOfferings

ep16New Member

How to check active entitlements using API

Is there any way using the v1 (or v2) API to check more directly whether an entitlement is active? The SDK has something like if !customerInfo!.entitlements.active.isEmpty but it seems like the API just returns something like: "entitlements" : { "premium" : { "expires_date" : "2024-04-23T14:43:37Z", "grace_period_expires_date" : null, "product_identifier" : "monthly", "purchase_date" : "2024-04-23T14:38:37Z" } when hitting the GET /subscriber endpoint. This means I have to check the expires_date against Date.now() or something like that which feels clunky rather than having the attribute calculated directly on the API.

oleksandr-musatkin-f076c5New Member

General Questions

Google Play Console Internal Testing

Hello community 👋 I have my app only in internal testing track in Google Play Console. Is it possible to start integration with RevenueCat at this stage? I.e. when my app at internal testing track at Google Play Console. For some reason FlutterFlow guide mentions closed track for Revenue Cat integration. But to promote my app to closed testing from internal testing Google now asks details about paid part of my app, also Google wants to review my app before promoting to closed track. Best regards,Oleksandr

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