Skip to main content

Home
- - Knowledge base
Developer Docs
Changelog

Start exploring

Find your answer

SDKs

Get help with your SDK implementation

Dashboards & Tools

Get help with charts, customer timelines, and anything related to the dashboard

Third party integrations

Get help with webhooks, third-party integrations, and attribution providers

General Questions

Find answers to general questions that don't fit other categories

Get started in the community

4,171 Posts
11,360 Replies
6,193 Members

Recently active
Questions

yan-cheng-cheok-107847New Member

General Questions

Handle CONSUMPTION_REQUEST?

Can RevenueCat currently handle CONSUMPTION_REQUEST on behalf of the developer to help reduce refund rates? Thank you. https://developer.apple.com/documentation/appstoreserverapi/consumptionrequest

soscuisineNew Member

General Questions

Localizing footer links of Paywall

When editing a paywall, it seems the footer links of a paywall (Terms of service URL and Privacy policy URL) aren’t dependent of the current localization. For example, if we edit the Terms of service URL in English (Canada), we can see the modification in French (France). We should be able to specify different URLs depending of locale.

allan-uy-b37a8aMember

General Questions

React Native - Amazon - Cannot get Produc

I have a react-native app that uses "react-native-purchases": "^8.2.3". I have followed the steps in the docs but I still can’t get it to work.iOS and Google works fine. This is how I initialize IAP:Purchases.configure({ apiKey: <key>, useAmazon: true})when I callconst products = await Purchases.getProducts([Subscriptions.MONTHLY, Subscriptions.ANNUALY], PRODUCT_CATEGORY.SUBSCRIPTION)I always get `Timeout error trying to get Amazon user data`

cemckNew Member

Is there any way to get an event trigger when logging in with a custom app user id?

Hello, my user flow is like this:- user purchases subscription (not logging in with Purchases.logIn() )→ Revenuecat generates an anonymous id → INITIAL_PURCHASE event is triggered- after purchase: the user logs in with Firebase auth (logging in with Purchases.logIn() after account creation) → No event triggerI’m grating users credits on INITIAL_PURCHASE. My issue is now that there is no event triggered when logging in with custom app user id. I don’t have any reference to between the anonymous id and custom user id. Is there any way to get aliases with the custom user id as a query from the backend, or am I missing something?

muhammad-amaan-f71839New Member

General Questions

Slow Test Card Causes Issues with User Logout or Uninstall After Purchase

Hi folks,I'm experiencing some issues with handling pending purchases in our app. Let me first outline the scenario:We have a consumable product that users can purchase repeatedly. Each time a user makes a purchase, we store tokens in Firestore collection associated with their Firebase Auth userId. We've also integrated RevenueCat with Firestore to log purchase events and we are using the same AppUserID in revenue cat as the Firebase Auth userId to keep data in sync.The issue arises when I test purchases using the “Slow test card (approved after a few minutes)” option. With this, the purchase initially goes into a "pending" state. I know that reopening the app later will register the purchase under the correct AppUserID in both the RevenueCat dashboard and our Firestore collection tracking RevenueCat events.I've read articles suggesting solutions, such as setting up a listener or periodically calling getCustomerInfo() to monitor for updates. The goal would be to automate this so that i

TonyDedicated Member

Prices off by 1 cent (ish)

When I use the price string from the API, we see 12.99 like we have in the Apple app store. However, when I access the price itself in the Flutter client library, I see 12.989999771118164. I am not manipulating this price at all, I am printing it directly from Flutter lib. Do you think this is: 1) Apple weirdness 2) RevenueCat API bug OR 3) Flutter bug?

david-qsde5f660New Member

Does RevenueCat support Flutter web?

We have a Flutter web app (not mobile). Our payment provider is Stripe. Does the RevenueCat SDK support Flutter web?

KrashSoftNew Member

General Questions

Amazon IAP doesn't work

Hi,In my Flutter app I am using ‘purchases_flutter’ (6.2.0) for IAP and everything is working fine with Google or Apple stores. However Amazon IAP is not working - getting following error when call ‘offerings = await Purchases.getOfferings();’:‘Timeout error trying to get Amazon user data’It seems that error returned from server side, any chance to clarify what can cause this error? I reviewed all configuration on both, RevenueCat and Amazon, everything seems according to docs.

orcunNew Member

Third-Party Integrations

Firebase Extension on a Project with Multiple Firestores

Hey folks! I have a Firebase setup where I have multiple Firestores in one project. I have enabled RevenueCat’s Firebase extension, but I’m not seeing the events being written to the DB. I presume this is due to the fact that I have multiple of these DBs. Handler function is being called but erroring with this below: FAILED_PRECONDITION: The Cloud Firestore API is not available for Firestore in Datastore Mode database projects/{my_project}/databases/(default). I’m not using the (default) DB to begin with. Is there any way to pass in my DB name here somehow?

whisk-developerActive Member

Third-Party Integrations

SUBSCRIPTION_EXTENDED: Expiration date in REST API and Webhook event

Hi there!We encountered a peculiar situation with the SUBSCRIPTION_EXTENDED event (PlayStore). Here's the user flow:2024/03/15: The user subscribes (INITIAL_PURCHASE) with an expiration date of 2024/03/22. 2024/03/22: The subscription is extended (SUBSCRIPTION_EXTENDED) to a new expiration date of 2024/03/23. 2024/03/23: A grace period begins due to a BILLING_ISSUE/CANCELLATION, with a new expiration date set for 2024/04/06. 2024/03/25: The subscription expires (EXPIRATION), with an expiration date of 2024/03/22.However, the /subscribers/${userId} REST API method began returning an expiration date of 2024/04/06 after the third step and didn't update beyond that. Given these events, when did the user lose their entitlement?Was it on 2024/03/25, after the EXPIRATION event? Or on 2024/04/06, after the grace period ended?If the entitlement was lost after the EXPIRATION event, why does the REST API continue to report 2024/04/06 as the expiration date?

yan-cheng-cheok-107847New Member

General Questions

Handle CONSUMPTION_REQUEST?

Can RevenueCat currently handle CONSUMPTION_REQUEST on behalf of the developer to help reduce refund rates? Thank you. https://developer.apple.com/documentation/appstoreserverapi/consumptionrequest

soscuisineNew Member

General Questions

Localizing footer links of Paywall

When editing a paywall, it seems the footer links of a paywall (Terms of service URL and Privacy policy URL) aren’t dependent of the current localization. For example, if we edit the Terms of service URL in English (Canada), we can see the modification in French (France). We should be able to specify different URLs depending of locale.

allan-uy-b37a8aMember

General Questions

React Native - Amazon - Cannot get Produc

I have a react-native app that uses "react-native-purchases": "^8.2.3". I have followed the steps in the docs but I still can’t get it to work.iOS and Google works fine. This is how I initialize IAP:Purchases.configure({ apiKey: <key>, useAmazon: true})when I callconst products = await Purchases.getProducts([Subscriptions.MONTHLY, Subscriptions.ANNUALY], PRODUCT_CATEGORY.SUBSCRIPTION)I always get `Timeout error trying to get Amazon user data`

cemckNew Member

Is there any way to get an event trigger when logging in with a custom app user id?

Hello, my user flow is like this:- user purchases subscription (not logging in with Purchases.logIn() )→ Revenuecat generates an anonymous id → INITIAL_PURCHASE event is triggered- after purchase: the user logs in with Firebase auth (logging in with Purchases.logIn() after account creation) → No event triggerI’m grating users credits on INITIAL_PURCHASE. My issue is now that there is no event triggered when logging in with custom app user id. I don’t have any reference to between the anonymous id and custom user id. Is there any way to get aliases with the custom user id as a query from the backend, or am I missing something?

muhammad-amaan-f71839New Member

General Questions

Slow Test Card Causes Issues with User Logout or Uninstall After Purchase

Hi folks,I'm experiencing some issues with handling pending purchases in our app. Let me first outline the scenario:We have a consumable product that users can purchase repeatedly. Each time a user makes a purchase, we store tokens in Firestore collection associated with their Firebase Auth userId. We've also integrated RevenueCat with Firestore to log purchase events and we are using the same AppUserID in revenue cat as the Firebase Auth userId to keep data in sync.The issue arises when I test purchases using the “Slow test card (approved after a few minutes)” option. With this, the purchase initially goes into a "pending" state. I know that reopening the app later will register the purchase under the correct AppUserID in both the RevenueCat dashboard and our Firestore collection tracking RevenueCat events.I've read articles suggesting solutions, such as setting up a listener or periodically calling getCustomerInfo() to monitor for updates. The goal would be to automate this so that i

david-qsde5f660New Member

Does RevenueCat support Flutter web?

We have a Flutter web app (not mobile). Our payment provider is Stripe. Does the RevenueCat SDK support Flutter web?

KrashSoftNew Member

General Questions

Amazon IAP doesn't work

Hi,In my Flutter app I am using ‘purchases_flutter’ (6.2.0) for IAP and everything is working fine with Google or Apple stores. However Amazon IAP is not working - getting following error when call ‘offerings = await Purchases.getOfferings();’:‘Timeout error trying to get Amazon user data’It seems that error returned from server side, any chance to clarify what can cause this error? I reviewed all configuration on both, RevenueCat and Amazon, everything seems according to docs.

orcunNew Member

Third-Party Integrations

Firebase Extension on a Project with Multiple Firestores

Hey folks! I have a Firebase setup where I have multiple Firestores in one project. I have enabled RevenueCat’s Firebase extension, but I’m not seeing the events being written to the DB. I presume this is due to the fact that I have multiple of these DBs. Handler function is being called but erroring with this below: FAILED_PRECONDITION: The Cloud Firestore API is not available for Firestore in Datastore Mode database projects/{my_project}/databases/(default). I’m not using the (default) DB to begin with. Is there any way to pass in my DB name here somehow?

whisk-developerActive Member

Third-Party Integrations

SUBSCRIPTION_EXTENDED: Expiration date in REST API and Webhook event

Hi there!We encountered a peculiar situation with the SUBSCRIPTION_EXTENDED event (PlayStore). Here's the user flow:2024/03/15: The user subscribes (INITIAL_PURCHASE) with an expiration date of 2024/03/22. 2024/03/22: The subscription is extended (SUBSCRIPTION_EXTENDED) to a new expiration date of 2024/03/23. 2024/03/23: A grace period begins due to a BILLING_ISSUE/CANCELLATION, with a new expiration date set for 2024/04/06. 2024/03/25: The subscription expires (EXPIRATION), with an expiration date of 2024/03/22.However, the /subscribers/${userId} REST API method began returning an expiration date of 2024/04/06 after the third step and didn't update beyond that. Given these events, when did the user lose their entitlement?Was it on 2024/03/25, after the EXPIRATION event? Or on 2024/04/06, after the grace period ended?If the entitlement was lost after the EXPIRATION event, why does the REST API continue to report 2024/04/06 as the expiration date?

book-swap-09e73aNew Member

General Questions

Not able to get proper introductory offers

I've set a 30-day trial for the annual plan and a 7-day trial for the monthly plan in Apple Store Connect. However, the paywall is not displaying the correct trial periods. it shows 7 days for annual and 14 days for monthly, How can I resolve this issue?

System Status

Check our status page for current and historical uptime for our API and dashboard.

View the status page

User leaderboard

Show full leaderboard

Questions about the community

Should I post here or contact RevenueCat support?

Building apps can be tough, but we're here to help where we can!

Read more

What should I include when asking a question?

For the community to be effective in resolving your issue, it's important that you provide relevant information.

Read more

What does RevenueCat do?

RevenueCat handles your in-app purchase infrastructure, so you can focus on building your app.

Read developer docs

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

‏‏‎ ‎

Authenticate with RevenueCat

Log in to the Community

‏‏‎ ‎

Authenticate with RevenueCat

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK