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4,230 Posts
11,516 Replies
6,265 Members

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Questions

Jordan PetersonMember

General Questions

Why are some of my subscriptions canceled due to a billing error?

Why are some of my subscriptions canceled due to a billing error? Am I doing something wrong on my end or does that mean the user’s credit card isn’t working or something? Some of the transactions are going through and others aren’t so I’m not sure why this is happening.

HugoNew Member

Dashboard & Tools

Revenuecat attribution info by keyword

Hey Guys!Anyone knows if its possible to see apple search ads attribution information by keyword? I can see information by campaign and ad group but don’t see it by keyword.Having this information by keyword is extremely important for us to optimize, so if it’s not possible, I need to find another attribution platform.Looking forward to have some thoughts and feedback

volodymyr-138bdbNew Member

General Questions

My app was rejected due to Broken Functionality Plocy Violation with "The item that you were attempting to purchase could not be found"

Hi RevenueCat team,My app has been rejected multiple times due to an error in the Google Play Console: “The item that you were attempting to purchase could not be found.” This error appears for the Google app reviewers, but the app successfully passed review on the App Store and has been released.I tested the app by adding my email to the license testing section in Google Play Console. However, it seems that the Google reviewer is not on this list, which may be causing the error. Are there any specific steps I should follow to ensure the app passes the review process?I also came across a discussion mentioning the same issue, but I’m not sure what changes I need to make to resolve this. Any guidance would be appreciated!Thank you!

cemckNew Member

Is there any way to get an event trigger when logging in with a custom app user id?

Hello, my user flow is like this:- user purchases subscription (not logging in with Purchases.logIn() )→ Revenuecat generates an anonymous id → INITIAL_PURCHASE event is triggered- after purchase: the user logs in with Firebase auth (logging in with Purchases.logIn() after account creation) → No event triggerI’m grating users credits on INITIAL_PURCHASE. My issue is now that there is no event triggered when logging in with custom app user id. I don’t have any reference to between the anonymous id and custom user id. Is there any way to get aliases with the custom user id as a query from the backend, or am I missing something?

soscuisineMember

General Questions

Localizing footer links of Paywall

When editing a paywall, it seems the footer links of a paywall (Terms of service URL and Privacy policy URL) aren’t dependent of the current localization. For example, if we edit the Terms of service URL in English (Canada), we can see the modification in French (France). We should be able to specify different URLs depending of locale.

cloudslayerNew Member

General Questions

Call to Action button not working

I’m using the paywall. I made some changes to my paywall and now when you click the call to action button on a real phone nothing happens. I don’t even know where to start lol. This happened before and i just recreated my paywall but this seems like maybe not a good long term fix.

dakshil-kanakiaNew Member

General Questions

Trial activation ETA

Hello all,I am very new to Revenue Cat, I have integrated subscriptions in both Android and iOS and it is working fine. I now want to provide users a 3 day trial to use the app and then purchase the subscription.I have setup the promotional offer in App Store connect and Google Play console.Does Revenue Cat automatically detect the trial from respective stores or should I follow some additional steps to set it up? If automatic then How long does it take so the trial to be reflected in Revenue Cat and how to verify that? A little hint on how to test the trial in Android and iOS?Thank you

vishesh-kakar-18b078New Member

Third-Party Integrations

Revenuecat is not working and showing gray screen, PLEASE HELP

my app is almost done, the big problem that i am facing is Revenuecat is not working and showing gray screen when i have adding the pricing string and when i am not adding the pricing string the page is loading but is still not executes the purchase, i am unable to find the problem , please HELPi have tried the flutterflow document on revenuecat, i have tried youtube videos on it and revenuecat documents on checklist for errors and i have checked playstore for any missing or wrong entries.

Mykyta 0xNew Member

[NOT WORKING] - Purchases.setMockWebResults({ shouldMockWebResults: true })

TL:DR - Purchases.setMockWebResults({ shouldMockWebResults: true }) - is not working.Since RevenueCat only works on a real device or an emulator - it is a real pain in the ass to test functionality and run Android Studio, it is lagging so much.If RevenueCat was at least “mocking” data in the browser - that would be so cool and useful to quickly iterate on the tasks related to it. And after reading documentation - I found that this method exists - but it literally does nothing, it still logs “Web is not supported”. Calling that method before or after “await Purchases.configure()” - is to no avail.Apparently nobody on the team knows how to fix or wants to fix it, since previous topics were ignored or evaded:firstsecond So either remove it entirely from the API, or fix it - because I consider that functionality is CRUCIAL.

maartenNew Member

Dashboard & Tools

No hard paywall in swiftui

I’m using the .presentPaywallIfNeeded(requiredEntitlementIdentifier: "Premium", presentationMode: .fullScreen) in SwiftUI. I like to use a hard paywall. yet I don’t see the option in anything else then React Native. Why isn’t this option available for SwiftUI

HugoNew Member

Dashboard & Tools

Revenuecat attribution info by keyword

Hey Guys!Anyone knows if its possible to see apple search ads attribution information by keyword? I can see information by campaign and ad group but don’t see it by keyword.Having this information by keyword is extremely important for us to optimize, so if it’s not possible, I need to find another attribution platform.Looking forward to have some thoughts and feedback

volodymyr-138bdbNew Member

General Questions

My app was rejected due to Broken Functionality Plocy Violation with "The item that you were attempting to purchase could not be found"

Hi RevenueCat team,My app has been rejected multiple times due to an error in the Google Play Console: “The item that you were attempting to purchase could not be found.” This error appears for the Google app reviewers, but the app successfully passed review on the App Store and has been released.I tested the app by adding my email to the license testing section in Google Play Console. However, it seems that the Google reviewer is not on this list, which may be causing the error. Are there any specific steps I should follow to ensure the app passes the review process?I also came across a discussion mentioning the same issue, but I’m not sure what changes I need to make to resolve this. Any guidance would be appreciated!Thank you!

cemckNew Member

Is there any way to get an event trigger when logging in with a custom app user id?

Hello, my user flow is like this:- user purchases subscription (not logging in with Purchases.logIn() )→ Revenuecat generates an anonymous id → INITIAL_PURCHASE event is triggered- after purchase: the user logs in with Firebase auth (logging in with Purchases.logIn() after account creation) → No event triggerI’m grating users credits on INITIAL_PURCHASE. My issue is now that there is no event triggered when logging in with custom app user id. I don’t have any reference to between the anonymous id and custom user id. Is there any way to get aliases with the custom user id as a query from the backend, or am I missing something?

soscuisineMember

General Questions

Localizing footer links of Paywall

When editing a paywall, it seems the footer links of a paywall (Terms of service URL and Privacy policy URL) aren’t dependent of the current localization. For example, if we edit the Terms of service URL in English (Canada), we can see the modification in French (France). We should be able to specify different URLs depending of locale.

cloudslayerNew Member

General Questions

Call to Action button not working

I’m using the paywall. I made some changes to my paywall and now when you click the call to action button on a real phone nothing happens. I don’t even know where to start lol. This happened before and i just recreated my paywall but this seems like maybe not a good long term fix.

dakshil-kanakiaNew Member

General Questions

Trial activation ETA

Hello all,I am very new to Revenue Cat, I have integrated subscriptions in both Android and iOS and it is working fine. I now want to provide users a 3 day trial to use the app and then purchase the subscription.I have setup the promotional offer in App Store connect and Google Play console.Does Revenue Cat automatically detect the trial from respective stores or should I follow some additional steps to set it up? If automatic then How long does it take so the trial to be reflected in Revenue Cat and how to verify that? A little hint on how to test the trial in Android and iOS?Thank you

vishesh-kakar-18b078New Member

Third-Party Integrations

Revenuecat is not working and showing gray screen, PLEASE HELP

my app is almost done, the big problem that i am facing is Revenuecat is not working and showing gray screen when i have adding the pricing string and when i am not adding the pricing string the page is loading but is still not executes the purchase, i am unable to find the problem , please HELPi have tried the flutterflow document on revenuecat, i have tried youtube videos on it and revenuecat documents on checklist for errors and i have checked playstore for any missing or wrong entries.

Mykyta 0xNew Member

[NOT WORKING] - Purchases.setMockWebResults({ shouldMockWebResults: true })

TL:DR - Purchases.setMockWebResults({ shouldMockWebResults: true }) - is not working.Since RevenueCat only works on a real device or an emulator - it is a real pain in the ass to test functionality and run Android Studio, it is lagging so much.If RevenueCat was at least “mocking” data in the browser - that would be so cool and useful to quickly iterate on the tasks related to it. And after reading documentation - I found that this method exists - but it literally does nothing, it still logs “Web is not supported”. Calling that method before or after “await Purchases.configure()” - is to no avail.Apparently nobody on the team knows how to fix or wants to fix it, since previous topics were ignored or evaded:firstsecond So either remove it entirely from the API, or fix it - because I consider that functionality is CRUCIAL.

maartenNew Member

Dashboard & Tools

No hard paywall in swiftui

I’m using the .presentPaywallIfNeeded(requiredEntitlementIdentifier: "Premium", presentationMode: .fullScreen) in SwiftUI. I like to use a hard paywall. yet I don’t see the option in anything else then React Native. Why isn’t this option available for SwiftUI

david-qsde5f660New Member

Does RevenueCat support Flutter web?

We have a Flutter web app (not mobile). Our payment provider is Stripe. Does the RevenueCat SDK support Flutter web?

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