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4,114 Posts
11,165 Replies
6,079 Members

Recently active
Questions

Sean OuimetHelper

Getting "The device or user is not allowed to make the purchase."

I realize this is similar to the post here, but was hoping to dig into it a bit more on why we are seeing this failure.We are seeing “The device or user is not allowed to make the purchase.” when attempting to call Purchases.getProducts() or Purchases.getOfferings() from our React Native app. A few notes:We’re on React Native 0.63. (I realize that the docs recommend 0.64 or newer, but it was my understanding that it should still work on this version). We’ve ensured that the emulator we are running has the Google Play Services SDK installed. According to the AVD Manager, we’re using a fairly new Android version: Android 11.0 (Google Play Services) We are logged into an account on the emulator that is registered as a license tester on the Google Play Console. The emulator has been rebooted several times.This error happens in both our main app and a simple test app that we put together for the sake of testing. Is there something else that we are missing in our testing process that cou

jeffrey-connell-7489c5New Member

customerInfo not returning from Purchases.purchasePackage(package) - but purchase goes through

Hi all, I have implemented RevenueCat with my expo / react native project however I am running into a reoccurring issue where ‘customerInfo’ is not returning from my Purchases call. I am testing in sandbox and only on IOS (using my iphone on a dev server through expo). Maybe 1 in 20 attempts ‘customerInfo’ is returned from my purchase function. Otherwise the purchase function runs, makes the purchase (I receive all of the typical IOS messages regarding the purchase being successful and can see it listed in my sandbox account on the phone) but the customerInfo object is never returned, and the rest of my code just hangs. I have tested the purchases by removing the async call - obviously not ideal allowing access to the user before the purchase is made, but for testing everything works. The purchase is made and the user is logged in.. so I am not sure why I am not receiving the customerInfo object. Hoping for some assistance or an idea if I am handling the config or purchase incorrectl

ArnaudActive Member

Previews & checkTrialOrIntroDiscountEligibility

I’m using TestStoreProduct to create Packages for my Previews, but I’d like to filter the packages based on the intro discount eligibility. These TestStoreProduct have their introductoryDiscount set to a TestStoreProductDiscount, but when using Purchases.shared.checkTrialOrIntroDiscountEligibility I get .unknown. What does it take to get it to return .eligible in my Previews?Thanks

benjohnNew Member

General Questions

Can my iOS app begin a free trial without a subscription flow?

Hi,On iOS (and eventually Mac)I would like my app to **immediately begin a free trial the first time it is used** without prompting the user to subscribe. During the trial I would like the UI to show how long is left before the trial expires. During and after the trial I would like the user to be able to purchase a subscription.(I want to do this because I believe there is a barrier to starting a free trial that rolls in to a subscription, even though it can be freely cancelled.) Is this use scenario possible? Or do I need the user to actively choose to start a trial? If the user does have to start a trial, do trials have to automatically subscribe, or can they just run out, and then the user can choose to subscribe? If this is documented, I’d be very happy to be referred to a link, but I’ve not found a description of exactly which scenarios are and aren’t supported. Thanks!

soscuisineNew Member

General Questions

Customizing style for Paywall

Hi,Is there a way to edit the style of a Paywall beside the web editor? On an iPhone 7 we get a big blank space on the top of the screen and the feature section is really small. You can see a video of what it looks like in the attached file.

andyallenNew Member

Callback on tier toggle in Paywall

I’d love a way to get a callback on the tier toggle in the Paywalls to know which tier was currently selected and when it changed. We use the paywall footer with our own custom content behind it, so a callback would be valuable to be able to display content that reflects the current tier selection. Any idea if this is something the RC team is considering or planning in a future Paywall 2.0 update? Thanks, -O^O-

SergNewcomer

Is it possible / advisable to use SubscriptionStoreView alongside RevenueCat?

Hi, I left the StoreKit APIs alone and just signed up for RevenueCat today for my iOS app.However, there was one feature from StoreKit APIs that I really liked. Their StoreViews (specifically the subscription store view) is really nice and intuitive. But I’m confused about one thing. Looking at the RevCat docs, it looks like I should be making all purchase calls through their API. If I use a StoreView, then Apple will be handling the payment and I’m not sure if I’m following best practices here. It kind of feels like I need to choose a side. Either, use RevCat fully, or StoreKit fully, and not try to mix and match. Any thoughts?

Alexandre GuidetNew Member

Dashboard & Tools

Scheduling seasonal offers

Hello,I am trying to create a targeting rule to schedule a seasonal offer that would be available in the future, the rule should target any audience and enable the seasonal sale offering between two dates. I am getting confused on why the placement is mandatory for these type of schedules.Can I just ignore the placement and set the same offering for both the placement (which I could name default) and the default placement? I do not have the concept of placement yet in my app.What would be the best way to schedule these seasonal sales?Thank you again for this fantastic platform.

zpope-cf682aNewcomer

Third-Party Integrations

iOS New Subscribers Calculation

Does anyone know what the exact login is in the backend for determining new subscribers in a given month for iOS? We’re migrating from Tableau / App Store API and have about a 10% gap to understand. We have a simple annual subscription with a free 7-day trial and occasional intro price offers which complicate the event type math for doing new subs. So I’m wondering if the exact RC logic for calculating new subs in a period for iOS is available to better understand the differences we’re seeing. For example, it takes the SUM of events “Conversions to Standard Price” and “Reactivations” and “Activations {where duration = 1yr”} something like that?

talkkitNew Member

No webhook event for deferring a subscription

Hi all, I’m testing the possibility of extending a subscription.For Apple I managed to get it work by using the https://api.storekit.itunes.apple.com/inApps/v1/subscriptions/extend/ endpoint. This also produced a webhook event. For google I used the https://api.revenuecat.com/v1/subscribers/{app_user_id}/subscriptions/{product_identifier}/defer endpoint. Now, the subscription correctly got extended by the amount specified; using the https://api.revenuecat.com/v1/subscribers/{app_user_id} endpoint to fetch subscriber data I can see the updated expires_date, but I did not received any webhook events. I would like to receive that event so that the user transaction list is updated as well. Since I integrated ETL export so i can fetch all user transaction data and pour it in my database, missing this event information can produce inconsistent data. Is this normal?

jeffrey-connell-7489c5New Member

customerInfo not returning from Purchases.purchasePackage(package) - but purchase goes through

Hi all, I have implemented RevenueCat with my expo / react native project however I am running into a reoccurring issue where ‘customerInfo’ is not returning from my Purchases call. I am testing in sandbox and only on IOS (using my iphone on a dev server through expo). Maybe 1 in 20 attempts ‘customerInfo’ is returned from my purchase function. Otherwise the purchase function runs, makes the purchase (I receive all of the typical IOS messages regarding the purchase being successful and can see it listed in my sandbox account on the phone) but the customerInfo object is never returned, and the rest of my code just hangs. I have tested the purchases by removing the async call - obviously not ideal allowing access to the user before the purchase is made, but for testing everything works. The purchase is made and the user is logged in.. so I am not sure why I am not receiving the customerInfo object. Hoping for some assistance or an idea if I am handling the config or purchase incorrectl

ArnaudActive Member

Previews & checkTrialOrIntroDiscountEligibility

I’m using TestStoreProduct to create Packages for my Previews, but I’d like to filter the packages based on the intro discount eligibility. These TestStoreProduct have their introductoryDiscount set to a TestStoreProductDiscount, but when using Purchases.shared.checkTrialOrIntroDiscountEligibility I get .unknown. What does it take to get it to return .eligible in my Previews?Thanks

benjohnNew Member

General Questions

Can my iOS app begin a free trial without a subscription flow?

Hi,On iOS (and eventually Mac)I would like my app to **immediately begin a free trial the first time it is used** without prompting the user to subscribe. During the trial I would like the UI to show how long is left before the trial expires. During and after the trial I would like the user to be able to purchase a subscription.(I want to do this because I believe there is a barrier to starting a free trial that rolls in to a subscription, even though it can be freely cancelled.) Is this use scenario possible? Or do I need the user to actively choose to start a trial? If the user does have to start a trial, do trials have to automatically subscribe, or can they just run out, and then the user can choose to subscribe? If this is documented, I’d be very happy to be referred to a link, but I’ve not found a description of exactly which scenarios are and aren’t supported. Thanks!

soscuisineNew Member

General Questions

Customizing style for Paywall

Hi,Is there a way to edit the style of a Paywall beside the web editor? On an iPhone 7 we get a big blank space on the top of the screen and the feature section is really small. You can see a video of what it looks like in the attached file.

andyallenNew Member

Callback on tier toggle in Paywall

I’d love a way to get a callback on the tier toggle in the Paywalls to know which tier was currently selected and when it changed. We use the paywall footer with our own custom content behind it, so a callback would be valuable to be able to display content that reflects the current tier selection. Any idea if this is something the RC team is considering or planning in a future Paywall 2.0 update? Thanks, -O^O-

SergNewcomer

Is it possible / advisable to use SubscriptionStoreView alongside RevenueCat?

Hi, I left the StoreKit APIs alone and just signed up for RevenueCat today for my iOS app.However, there was one feature from StoreKit APIs that I really liked. Their StoreViews (specifically the subscription store view) is really nice and intuitive. But I’m confused about one thing. Looking at the RevCat docs, it looks like I should be making all purchase calls through their API. If I use a StoreView, then Apple will be handling the payment and I’m not sure if I’m following best practices here. It kind of feels like I need to choose a side. Either, use RevCat fully, or StoreKit fully, and not try to mix and match. Any thoughts?

Alexandre GuidetNew Member

Dashboard & Tools

Scheduling seasonal offers

Hello,I am trying to create a targeting rule to schedule a seasonal offer that would be available in the future, the rule should target any audience and enable the seasonal sale offering between two dates. I am getting confused on why the placement is mandatory for these type of schedules.Can I just ignore the placement and set the same offering for both the placement (which I could name default) and the default placement? I do not have the concept of placement yet in my app.What would be the best way to schedule these seasonal sales?Thank you again for this fantastic platform.

zpope-cf682aNewcomer

Third-Party Integrations

iOS New Subscribers Calculation

Does anyone know what the exact login is in the backend for determining new subscribers in a given month for iOS? We’re migrating from Tableau / App Store API and have about a 10% gap to understand. We have a simple annual subscription with a free 7-day trial and occasional intro price offers which complicate the event type math for doing new subs. So I’m wondering if the exact RC logic for calculating new subs in a period for iOS is available to better understand the differences we’re seeing. For example, it takes the SUM of events “Conversions to Standard Price” and “Reactivations” and “Activations {where duration = 1yr”} something like that?

talkkitNew Member

No webhook event for deferring a subscription

Hi all, I’m testing the possibility of extending a subscription.For Apple I managed to get it work by using the https://api.storekit.itunes.apple.com/inApps/v1/subscriptions/extend/ endpoint. This also produced a webhook event. For google I used the https://api.revenuecat.com/v1/subscribers/{app_user_id}/subscriptions/{product_identifier}/defer endpoint. Now, the subscription correctly got extended by the amount specified; using the https://api.revenuecat.com/v1/subscribers/{app_user_id} endpoint to fetch subscriber data I can see the updated expires_date, but I did not received any webhook events. I would like to receive that event so that the user transaction list is updated as well. Since I integrated ETL export so i can fetch all user transaction data and pour it in my database, missing this event information can produce inconsistent data. Is this normal?

bang9Newcomer

Third-Party Integrations

Question Regarding the Type and Period_Type of Webhook Events

Hello, I am currently developing a feature that sends push notifications before the free trial expires and the subscription begins, using webhooks. The logic is as follows:if (event.type === 'INITIAL_PURCHASE' && event.period_type === 'TRIAL') { // Schedule push notification} else if (event.type === 'CANCELLATION' && event.period_type === 'TRIAL') { // Cancel scheduled push notification}Will the above logic work as intended? I am curious if the `period_type` is correctly transmitted as the current subscribed product, regardless of the event type.

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