Should I post here or contact RevenueCat Support?

  • 3 June 2021
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  • Developer Support Engineer
  • 15 replies

Building apps can be tough, but we're here to help where we can!

Our community is designed to be a place to discover and engage with other developers regarding questions and best practices around using RevenueCat, but we understand it’s not always clear when to reach out directly to our support team.
 

What’s best suited for the RevenueCat Community?

The RevenueCat Community is ideal for questions that:

  • Are outside the scope of our Support team, including questions about code, integrations, or interpreting your app-specific data. 
  • Could benefit from having a variety of suggestions/input from a group of people (app architecture questions, for example).
  • You don’t mind having public, for anyone online to see. There may be times when you need to share personally identifiable information or screenshots of your account/apps. You’ll want to contact Support in that case :)

Bug Reports

If you have a clearly defined bug (with a Minimal, Complete, and Verifiable example) that is not specific to your project, go ahead and post it in the community. We’ll try to reproduce and confirm the bug, and others can follow-along with updates. Make sure you provide enough information for anybody in the community to reproduce the bug.

For SDK related bugs, make sure they can be reproduced on a physical device, not a simulator (there are simulator specific problems that prevent purchases from working).

There are certain project specific issues that are commonly misinterpreted as bugs:

Typically, an error message does not indicate a bug. Check out our developer docs on error handling if you’re seeing an error.


Help with specific code, syntax, etc.

For help with general coding questions for your project, you may post in the RevenueCat Community, or you can try the awesome community on Stack Overflow. There may be non-RevenueCat code experts there that may be able to provide more thorough answers.

Our engineers regularly monitor the revenuecat tag on Stack Overflow and jump in whenever they can help.

 

Which questions should go to RevenueCat Support?

If you’ve made it this far, you likely need help with something like account billing, or a community post doesn’t seem like a good fit for your question. If that’s the case, you can submit a ticket from your RevenueCat dashboard at: app.revenuecat.com/settings/support

Our support team is uniquely equipped to handle questions related to:

  • Your RevenueCat account, billing, and refunds

  • Sales, procurement, and security questions

  • Feature requests

Feature Requests

We love to hear feature requests, so you shouldn’t hesitate to send your thoughts over. All features and ideas get reviewed and triaged by our product team. They'll follow-up with you directly only if they need more information. 

 

Still not sure?

If you’re still not sure whether you should post here or get in touch with our Support team, then you may as well post to Community (since you’re already here). Better to ask here than to not get in touch with us at all!


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