Should I post here or contact RevenueCat Support?

  • 3 June 2021
  • 0 replies
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  • RevenueCat Staff
  • 299 replies

Building apps can be tough, but we're here to help where we can!

Our community is designed to be a place to discover and engage with other developers regarding questions and best practices around using building apps and using RevenueCat, but we understand it’s not always clear when to reach out directly to our support team.
 

What’s best suited for the RevenueCat Community?

The RevenueCat Community is ideal for questions that:

  • Are outside the scope of our Support team, including questions about code, general app development, and design. 
  • Could benefit from having a variety of suggestions/input from a group of people (app architecture questions, for example).
  • You don’t mind having public, for anyone online to see. There may be times when you need to share personally identifiable information or screenshots of your account/apps. You’ll want to contact Support in that case :)

 

Which questions should go to RevenueCat Support?

Our support team is always available to answer any of your RevenueCat questions. You can submit a support request through revenuecat.com/support when logged in to your account. While some topics, like writing non-RevenueCat code, may be best suited for a broader developer community, when in doubt feel free to reach out!

You’ll definitely want to contact RevenueCat support with any of the following:

  • Questions that are specific to your app that other developers would unlikely be able to help. 
  • Questions about your RevenueCat account, billing, and refunds


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