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Question

iOS list of Products is empty after 1.5 year using them (Flutter SDK)

  • January 24, 2026
  • 1 reply
  • 22 views

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Hi there ! 

Our app "STRAP - BJJ" (Flutter) is experiencing an issue on iOS where the list of products returned by RevenueCat is empty ! 

We've been using the same products for more than a year now and never experienced this outage, it appeared yesterday (Friday 23. January).

People were able to successfully purchase them for more than a year until now … ! 

Our products seems to be well configured on RevenueCat and on the App Store Connect (status "verified") and no warning on the Apple Developer Portal ...

 When I try to get the list of Offerings using the Flutter SDK, I get the error: 
```
flutter: PlatformException(23, There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty, {code: 23, message: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty, readable_error_code: CONFIGURATION_ERROR, underlyingErrorMessage: , readableErrorCode: CONFIGURATION_ERROR}, null)
```

We don't have this issue on Android.

What can we do to solve this issue ?

Thanks a lot,

Vincent J

1 reply

matt-heaney
RevenueCat Staff
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  • RevenueCat Staff
  • January 25, 2026

Hey ​@STRAP,

Matt from RevenueCat here. I’m sorry to hear this has happened, and I can help get this resolved ASAP.

I’ve taken a look at your account, and your products all still look set up correctly, and nothing has changed there.

As this issue is only happening on iOS, this could be caused by new agreements in App Store Connect needing to be signed. Could you please check those? You can find them in the Business section in App Store Connect. If there is a new agreement, getting this accepted and signed should resolve the issue.

If there isn’t a new agreement to be signed there, please let me know and we’ll keep digging to get this resolved.