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Discussion and help from anything related to RevenueCat.

4740 Posts
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Matt1CoreyHelper
asked in SDKs
Simulator has slow load times for Paywalls and Purchases.shared.customerInfo?

I’m sometimes seeing that the initial view of the RC Paywall or calling `Purchases.shared.customerInfo()` can be super slow - sometimes over 90 seconds. This even happens after I’ve loaded the offerings successfully. For Paywalls, this results in the view showing the ‘loading’ screen (where it has the skeleton of a paywall, with the ‘shine’ reflecting over the top) for an extended period of time. For calling `customerInfo()`, it means my app takes a significant amount of time before the function returns a value, or it means I don’t get any values from the `customerInfoStream` for that same duration after app launch. As mentioned, this happens even if I call `Purchases.shared.offerings()`, which always seems to return quickly. This seems to only be a problem on the first launch of the app, and it mainly seems to be an issue when running in the simulator - running from Xcode onto a real device seems to be ok, although this has me nervous. Primarily, I want to know if this behavior is exp

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joan-cardona
RevenueCat Staff
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timo-huennebeck-352032New Member
asked in General Questions
Granted Entitlement Not Reflected in getCustomerInfo() Response

I just added an entitlement to a user, but it doesn't appear in the object returned from RevenueCat. In the RevenueCat UI, it shows that the entitlement has been granted. I understand that RevenueCat caches data for around 5 minutes, but even after 30 minutes, I'm still getting null for the subscription. Here’s how I’m checking for active subscriptions in the app: ```await Purchases.invalidateCustomerInfoCache(); const customerInfo = await Purchases.getCustomerInfo(); return Object.keys(customerInfo.entitlements.active).length > 0;``` Am I missing something? I have both monthly and yearly subscriptions set up, but in this case, I granted the user a 3-month entitlement.

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Zhou HaiboNew Member
asked in SDKs
iOS Paywall - uploaded image is not fit to the screen

Hi team, I created the paywall as below and upload a custom image on it. However, the image scale is not consistent on RevenueCat and iOS app. I’ve switch it to ‘Fit’ but seems it still be ‘Fill’. Could you help on this problem? What image ratio and resolution I should used?

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dylan-morgan-179bf4New Member
asked in Third-Party Integrations
Built in Affiliate Platform

PLEASE PLEASE PLEASE RevenueCat. It would be so amazing if you guys could have your own in house affiliate program. You already track all my subscriptions and sales through the paywall, so adding in affiliate codes and payouts accordingly to affiliates would be so so awesome. I haven’t figured out a good way to do this myself. I would love advice on it.

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alex583853003New Member
asked in General Questions
Upload App Icon Issue

Hey guys, in my web billing app, the icon I upload doesn’t get saved although I get a “File uploaded successfully”. When I refresh the page it disappears as if it wasn’t uploaded. No matter the image or image size. Would love some help! 🙏 Best regards, Alex

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seyhunakNew Member
asked in General Questions
Apple Store Rejection - Guideline 2.1 - Performance - App Completeness

Hi For the one of the app, I am implemented RevenueCat, all the steps are completed so far. What I have done. AppStore > Business > Agreements are filled out and no pending action on this point. Purchasing working fine in Sandbox and collected screenshots for Apple Team. Tested paywall and subscription done in test user. Correct build sent to the App team to review. Questions: Do I need to use for StoreKit for product listing , currently listing my entities and offering using RevenueCat already. Do I need to put Configuration.storekit file and configure, actually I dont think if it is related. So The result is getting rejected, after first submission. Here is the Apple Review team report: Guideline 2.1 - Performance - App Completeness Issue Description In-app purchase products associated with the app version submitted for review, such as Pro Plan Monthly, could not be found in the submitted binary (consumable). Next Steps If you do not want to make these in-app purchase products availa

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RevenueCat Staff
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soscuisineMember
asked in General Questions
Follow up on Customizing style for Paywall

Hello, this is a follow up on a problem we have on iPhone 7 that is still unresolved: It’s been over 4 months that the issue has been escalated to the engineering team and the issue still persists. Can-we have a status update?

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HoumanNew Member
asked in Third-Party Integrations
Credentials for Pub/Sub not working

Hello, Despite deleting everything and trying it twice from scratch following this doc, we keep getting this error: Your Google service account credentials do not have permission to create a Google Cloud Pub/Sub topic. We have done everything by the books, I have no idea, why this doesn’t work. Any ideas, please? Thanks,

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SyitNew Member
posted in SDKs
Transfer back handling via API

Manually Transferring Entitlements There are scenarios where I want to manually transfer entitlements from one user to another (e.g., merging accounts or correcting mistaken user assignments). I couldn’t find any API to transfer an entitlement from user_a to user_b. Is there any API or other way using which i can intentionally transfer entitlement ??

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kaitlin
RevenueCat Staff
space-jake
space-jakeNew Member
asked in General Questions
Is sharing App Store Connect private keys a violation of Apple policy?

I’m using RevenueCat to add subscriptions to an existing app on the App Store. The recommended path is to generate an App Store Connect API key and share it with RC. When you first enable this API, Apple requires you to agree never to share the secret keys outside your team. Uploading them to RevenueCat seems like a violation. I’m assuming that in practice Apple doesn’t care. But is there any official word on this?

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space-jake
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kiddoMember
asked in General Questions
Continue button does not work in Paywall V2

When clicking on the Continue button in Paywall V2 nothing happens. I think it worked once but after canceled the subscription and removed the customer from revenuecat dashboard I can’t get a new subscription. I have made sure my sandbox user (ios) does not have any active subscription as well. What have I missed?

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joan-cardona
RevenueCat Staff
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datauniverse-e1b329New Member
asked in SDKs
testtest123123

testtest123123

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david1982New Member
asked in SDKs
Customizing Paywall to Display Specific Offers Based on Tags or Promo Redemption

Hi team, I’d like to know how I can control which offers are shown on the paywall, depending on my own logic. Specifically: • On Google Play, if I create an offer with the eligibility set to “Developer Determined” and tag it with something like offerX, how can I make sure that the paywall only shows that specific offer if I choose to, based on logic in my code? • On iOS, if I create a promotional offer, is it possible to display the paywall with that promo shown as “redeemed” (active) or not, also based on code logic? In other words, I’d like to programmatically control which prices and offers are shown on the paywall: either the standard prices or the prices from a specific promotional or introductory offer I’ve created and selected. Is this currently supported using your Paywall API / SDK, or do I need to build a custom paywall to have that level of control? Thanks in advance! Best regards, David

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higNew Member
posted in General Questions
Please introduce a new Restore Behavior that disables transfers completely

Hello, I am using RevenueCat for many years and I am very satisfied with your service. However, I have a new app with a licensing model that does not work with the currently available restore behaviors. Example use case: For a cross-platform email app the licensing should not be tied to a device or app store account. It should be tied to the email address. Therefore, the AppUserId is set to the email address. Furthermore, an app store account should be able to buy the license (one time or subscription) for multiple email addresses. Current state: RevenueCat does not support multiple AppUserIds for one app store account. It also does not support the prevention of transfers of purchases. The option “Keep with original App User ID” does not work because the new purchase should be added to the current App User ID. Even when never using the restorePurchases() method of the RevenueCat, purchases are transferred when making a purchase. Example workflow: 1. User logins to app with email addres

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surlo-4d2e48New Member
asked in General Questions
Subscription on iOS plateform doens't appear on AppStore

Hello, In an attempt to test the revenueCat implementation in our iOS application, we’ve been facing an understanding issues.Currently, our app is in test flight, and despite seeing our subscription on revenueCat monitoring console, we are not always able to see this subscription/purchase on the client side of the App store. For somes of our test users, the subscription is visible on their app store, and for some others it’s not visible.Besides, on our android device it seems to be working as intended. Also, we do not understand well how revenueCat categorize the transaction to be “sandbox”. Is it related to the state the app is in the store (test flight, in testing...)?Can we be sure that when our app will be released, the subscription wiil stop be labelled as “sandbox’? Thanks

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joan-cardona
RevenueCat Staff
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nejcNew Member
asked in Dashboard & Tools
Missing Slovenian Localization Option for Paywall

Hi everyone, I'm in the process of setting up a Paywall and noticed that the Slovenian language (Slovene) is not available as a localization option. I do see other regional languages like Slovak, Croatian, and Italian, but unfortunately, Slovene seems to be missing from the list. Is there any way to request the addition of Slovenian as a supported language for Paywall localization? Or is there a workaround I can use in the meantime? Thanks in advance for any guidance! Best regards,Nejc

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joan-cardona
RevenueCat Staff
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conexxxion-6c9557New Member
asked in SDKs
Paywall composable crash app

My app is crashing with these error after purchase an item in Paywall and open the paywall again “java.lang.IllegalStateException: Unsupported concurrent change during composition. A state object was modified by composition as well as being modified outside composition.” I load the Offers in my ViewModel, setting it into Paywall composable setOffering(viewModel.offering.value) and when Paywall get Recomposed the app crash with that error.

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RevenueCat Staff
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simo-f5702cNew Member
asked in General Questions
All Renewals Failing Due to Billing Error (Including Sandbox Users)

Hello, I’m experiencing an issue where all subscription renewals fail due to a billing error, including for sandbox users. This started two weeks ago after I made some changes to my offerings. Specifically, I: • Added multiple offerings. • Added another entitlement to the existing entitlements. However, my product IDs have remained the same throughout these changes. At first, I didn’t think much of it, but now multiple real users’ renewals are failing due to a billing error. I tested this with new sandbox accounts, and the issue persists there as well. Issue Details: I'm using flutter and building for ios and I'm not using StoreKit Configuration, this wasn't an issue before. • Previously, users could subscribe successfully with a free trial, and after the trial period (3 days), the renewal would always go through. • However, since making these changes, all renewals now fail with: • “Entered a grace period due to a billing error” • “Subscription canceled due to a billing error” • “Subsc

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cody
RevenueCat Staff
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michael-f34007New Member
asked in General Questions
Stripe payment links

How do I link stripe payments through their payment links to a revenuecat user? I tried using the client_reference_id url param and link that in the revenuecat ui using the metadata field option but I do not think it is working.

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guilherme
RevenueCat Staff
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SyitNew Member
posted in SDKs
Transfer webhook event handling

Dear RevenueCat Support, I'm encountering an issue where RevenueCat is automatically transferring entitlements between users, and I'd like to understand how to disable this behaviour. Preventing Entitlement Transfers In my use case, each user should retain their own subscription entitlements without automatic transfers happening when a subscription is detected on another App User ID (possibly due to device sharing or restored purchases). Is there a way to completely block entitlement transfers? I looked through the dashboard and documentation but couldn’t find a setting to control this. Is this something configurable per app or only through SDK behavior?

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hussain
RevenueCat Staff
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syed-haris-simplestudyNew Member
asked in Third-Party Integrations
Apple Server Notification Forwarding for unknown users

Context: I have a custom payments backend that is hooked up directly with Apple. I now want to migrate to Revenue cat so I have setup Apple server to server notifications and have linked Apple to RevenueCat. I have also setup the Apple Server Notification Forwarding towards my own backend so my backend continues to function properly. My question is this: When RevenueCat receives a renewal event or a cancellation event for a customer that does not exist yet on RevenueCat it will ignore that request (As specified at the end of this section). Will it also not forward the request to my custom backend?

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hussain
RevenueCat Staff
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Owen BennettHelper
asked in SDKs
Transferring subscription to a different project

I currently have two RevenueCat projects, one containing an older version of my iOS app, and one containing Android. I’m currently working on an iOS update, and I’d like to amalgamate both of these apps into one project, but I can’t see how to do this. I can set up a new iOS app in the same project as the Android one, which means that all new subscribers will end up there, but is there some way of moving existing subscribers?

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Rob BrooksActive Member
asked in General Questions
Do I ever need to use Purchases.logIn() if I'm using Purchases.configure() including the appUserId ?

I always have a known user ID before I get to my paywall, so do I ever need to use Purchases.logIn() ? If I sign out, I don’t call Purchases.logOut() because I don’t want to generate an anonymous ID, but when I get another user coming through and hitting the paywall, is it sufficient just to call Purchases.configure() again integrating the new appUserId? I’m just concerned that I’m using a ‘configure’ function for setting the apiKey which should only really be done once per session but I’m doing that every time I sign in a new user when it seems more sensible to use a logIn function. Are there any downsides (apart from a wasted resetting of the apiKey) with the way I’m doing this? I mean, it seems to be working….. Many thanks.

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tobbeActive Member
asked in SDKs
Purchases.shared undefined

Reading this section of the docs: https://www.revenuecat.com/docs/customers/identifying-customers#supporting-your-customers Is says > You can retrieve the currently identified App User ID via the Purchases.shared.appUserID property. Unfortunately that doesn’t work for me. `Purchases.shared` is `undefined` even after calling `Purchases.configure({ … })`. Are the docs outdated? Or am I doing something wrong?

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joan-cardona
RevenueCat Staff
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james-New Member
asked in Third-Party Integrations
Missing Subscription ID in RevenueCat Webhook Response

I have integrated RevenueCat webhooks with my backend. However, when I receive a webhook event, the response does not include the subscription ID. This makes it difficult to fetch subscription details using the API. Even in RevenueCat’s documentation, the sample webhook response does not contain a subscription ID. How can I reliably obtain the subscription ID from the webhook response to make an API call for subscription details? Any guidance or best practices would be appreciated!

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