Discussion and help from anything related to RevenueCat.
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I want to display the amount based on the Product information obtained from Offerings. However, when I check it on the actual iOS device, "Price String" is displayed as "XXX 120.0" etc., and the currency part is not displayed well. Andorid's device will display "¥ 120" without any problem.AppStoreConnect information is set at ¥120 as shown in the screenshot.
I’m using the RevenueCat V2 API to retrieve customer information with the https://api.revenuecat.com/v2/projects/{project_id}/customers . According to the documentation, the response should include the active_entitlements field, but it is not present in the data I receive. only Response{ experiment: null, first_seen_at: 123, id: 'XXXXX', last_seen_at: 123, object: 'customer', project_id: 'XXX'}
I followed all instructions here: https://www.revenuecat.com/docs/service-credentials/creating-play-service-credentialsHowever subscriptions API is not connecting on revenue cat side after >48 hours.is there something missing from these instructions?if anyone can hop on a call to help fix I can pay a good consulting rate
When a user first enters our app, they are setup as an anonymous user and get RevCat’s anonymous ID. This happens via using `Purchases.configure(revcat key)`. Later should they login with a named account from our system, we use `Purchases.shared.logIn(customID)` to update the RevCat user with our customer identifier. The issue is that after doing this and checking `Purchases.shared.customerInfo()` for the ID, the initial anonymous ID is returned rather than the custom ID supplied at login. Should the login method not change the user’s ID when checking their `customerInfo`?
Preface: Not sure if this is from the recent corrupt index issue. I’m running into an issue where when testing in testflight sandbox, when I go an purchase an in app subscription it says that I already have a subscription when I I don’t.The account/phone i’m testing with did have previous subscriptions of the same plan on both prod and test flight however, they are both expired, and previous testing, I would get a prompt to repurchase again. Would love some insight on this, and love to provide more information if needed. Thanks!
I’m testing my iOS app (designed for iPhone/iPad) on Apple Silicon, and when trying to purchase a subscription I get the next error:ERROR: 💰 Product purchase for 'pro_plan_subscription' failed with error: PurchasesError(error: There was an unknown backend error., userInfo: ["NSLocalizedDescription": "There was an unknown backend error. The API key is not intended for the Platform. (7810)", "NSUnderlyingError": Error Domain=RevenueCat.BackendErrorCode Code=-1 "The API key is not intended for the Platform. (7810)" UserInfo={rc_backend_error_code=7810, NSLocalizedDescription=The API key is not intended for the Platform. (7810)}, "rc_backend_error_code": 7810, "readable_error_code": "UNKNOWN_BACKEND_ERROR", "source_file": "RevenueCat/HTTPClient.swift:886", "rc_response_status_code": 403, "source_function": "parseUnsuccessfulResponse()"]) I’ve checked the RevenueCat admin dashboard and ensured there’s no separate option for Mac App Store. There’s only one unified AppStore option for iOS, m
RevenueCat portal missing some transactions although transaction are completed and showing in play console.
Hello everyone, has anyone ever had this problem? Why does it work in my simulator and not in my TestFlight? I've looked several times, but I don't know what the problem is. And what do I have to do but cordon off bank and tax?? Or nothing to do?
Hi, We have two stripe flows we want to support, one via web onboarding and one via winback. We would love to be able to split out these sources in revenue cat charts, but use the same stripe account to manage both. In one case, we are working with a third party to support stripe payments and they have set the app user id in metadata in a custom field. We would like to set our field to a different metadata property “app_user_id” and “partner_app_user_id”. Is it possible to route some webhooks to one revenue cat endpoint and others to another? Best, Jake
Hey my app keeps crashing on some clients. Flutter:purchases_flutter: 8.2.1purchases_ui_flutter: 8.2.1User android version: Android 14 (SDK 34)Crash log: Exception java.lang.RuntimeException: at android.app.ActivityThread.performLaunchActivity (ActivityThread.java:4164) at android.app.ActivityThread.handleLaunchActivity (ActivityThread.java:4322) at android.app.servertransaction.LaunchActivityItem.execute (LaunchActivityItem.java:103) at android.app.servertransaction.TransactionExecutor.executeCallbacks (TransactionExecutor.java:139) at android.app.servertransaction.TransactionExecutor.execute (TransactionExecutor.java:96) at android.app.ActivityThread$H.handleMessage (ActivityThread.java:2685) at android.os.Handler.dispatchMessage (Handler.java:106) at android.os.Looper.loopOnce (Looper.java:230) at android.os.Looper.loop (Looper.java:319) at android.app.ActivityThread.main (ActivityThread.java:8919) at java.lang.reflect.Method.invoke at com.android.internal.os.RuntimeInit
Hope someone can help.In my Android app (which I’m still developing, so in test / sandbox mode etc), RevenueCat purchases seem to work okay. However, after a purchase, in onCompleted, I’m trying to get EntitlementInfo from provided CustomerInfo, and it’s (EntitlementInfo) always null.I’ve also attempted to get EntitlementInfo from CustomerInfo using the RecieveCustomerInfoCallback, a few moments after the purchase completed (so, not immediately after), and EntitlementInfo is still null.Also, just to add, it’s a non-consumable product.Any suggestions?
I just got my first app approved in the App Store (thank you RevenueCat for all your help with this!) My goal is a subscription-based model: people should subscribe for $4.99/month with a six month free introductory period. I set that up in App Store Connect and it looks right: But in the App Store, it shows up with a price of $4.99, not as a subscription: Upon further inspection, I see that on the “Pricing and Availability” page, I set a price for the app of $4.99: At the bottom of this screen, there is a “remove app from sale” link. But I think that removes it from the App store entirely?I now notice that I can also change the price from $4.99 to $0.00. Is that the right way to go?Thanks for your help. I am navigating this stuff for the first time and it is confusing to me.
I’ve seen several postings here saying that failure to save a paywall template is due to not filling out all the fields. I have checked and double checked and somehow cannot find the missing empty field that is apparently causing the dreaded yellow “There are validation errors that need to be fixed before submitting”. I attach screen shots of each section. What am I failing to see? Thanks so much.
I'm using Flutter to develop my application, but I ran into a problem when I tried to incorporate a revenue cat subscription feature into my Android app. This problem is specific to Android, not iOS, so the error message I'm seeing in the debug log is “Error loading offerings info: PlatformException(3, The device or user is not allowed to make the purchase., {code: 3, message: The device or user is not allowed to make the purchase., readableErrorCode: PurchaseNotAllowedError, readable_error_code: PurchaseNotAllowedError, underlyingErrorMessage: Error when fetching products. DebugMessage: Billing Unavailable. ErrorCode: BILLING_UNAVAILABLE.}, null)”I have followed all the instructions they have given me, and I have made sure to do so, but I'm still having trouble. If someone could assist me, I would be very grateful.
I’ve integrated Firebase with RevenueCat and can see RevenueCat’s analytics events, including rc_trial_start, in Firebase. However, when I import these events into Google Ads as conversion events, no data appears.I’ve been running a Google iOS campaign and want to track rc_trial_start as a conversion event. Despite users starting a free trial from the campaign (validated through SKAdNetwork), the conversion count for this event remains at zero in Google Ads.Here’s what I’ve already checked:rc_trial_start is visible in Firebase and marked as a conversion event. Firebase is properly linked with Google Ads. The campaign is successfully tracking SKAdNetwork events.Has anyone experienced a similar issue or have insights into what might be causing this problem? Any suggestions or guidance would be greatly appreciated.
Can someone please give me some clarification on the following scenario regarding anonymous users and the restorePurchases method. I’ve been chasing my tail on this for a week.Here’s the scenario:My app lets users use and subscribe to the app anonymously. RevenueCat creates an anonymous App User ID, when the user first opens the app. When the user subscribes, that anonymous ID is linked to the purchase. Webhook events list this anonymous ID in both the app_user_id and original_app_user_id fields.Now, let's assume the user gets a new phone:They download and open the app, generating a new anonymous App User ID for the new device. The user clicks "Restore Purchases," and I call restorePurchases() from the SDK. The restorePurchases() method returns a CustomerInfo object containing an originalAppUserId field.My questions are:What value will be in the originalAppUserId field of the CustomerInfo object after the restore? The anonymous App User ID from the first device that originally purchase
We’re looking for the price the trial will convert into in both webhooks payloads and export rows. It just shows as $0. I can understand the rationale but as far as I know the StoreKit client is aware of the value of the offering before the free trial is applied and this data is very difficult to join after the fact due to the fact that these store SKUs are subject to price changes. Without this data we cannot estimate unregretted projected MRR. Is there any way for me to resolve this today or is this a feature request?
I'm stuck with this issue for 2days without any luck in solving it…## Environment- React Native (Expo)- iOS/App Store Connect- Development environment- Real-device “iPhone”## IssueGetting configuration error when fetching offerings:“There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect” What additional configuration steps might I be missing? Looking for a checklist to verify my setup.please check the attachments
