Get Help

 My app has been rejected multiple times during the last few weeks because Apple reviewer is unable to complete the purchase on paywall. They gave this error message: Guideline 2.1 - Performance - App CompletenessWe were still unable to purchase the subscription successfully.Review device details:- Device type: iPad Air 11-inch (M2)- OS version: iPadOS 26.1Next StepsWhen validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead.Resources- Note that in-app purchases

The paywall in my Flutter app is being flagged as non-compliant by Google Play store because it does not conform to this policy:Unclear or invisible dismiss button: Ensure that the dismiss button in your app is clearly visible and the size and color of the dismiss button is easy for users to find. If users are not able to access any content of your app without paid subscriptions, make clear indication to the user that a subscription is required to use the app. Here is my paywall, which was constructed with the RevenueCat paywall editor:  Here is the code I use to display it, which has “displayCloseButton” set to true: @override  Widget build(BuildContext context, WidgetRef ref) {    return GgcScaffold(      body: PaywallView(        offering: users.cur

When editing a paywall package, if I set a custom color for the package border, say #e17728, and then scroll down to the badge fill background color and also set it to #e17728, the package border color is reverted to the original value, in this case, #cccccc.Steps to reproduce:Open V2 Editor  Select package Set a custom Border: Border color (i.e #cccccc → #e17728) Set a custom Badge Fill: Background color (i.e #cccccc → #e17728) (Step 3’s color is reverted to the default.)Steps 3 & 4 can be reversed with the result being the former color is always reverted to the default value.

Hello RevenueCat Support Team,We are experiencing an issue with the getOfferings() function in our expo app.Details: In our RevenueCat dashboard, we have created two packages within the same Offering: 3-month package (subscription) Lifetime package (non-consumable) Both products are properly registered and published in the App Store and Google Play, and we have confirmed their status in RevenueCat. Both packages are included in the Offering in RevenueCat. However, when we call getOfferings() in the app on both iOS and Android, only the 3-month package is returned. The Lifetime package is missing from the returned Offerings data. We have ensured that: Store product IDs match exactly with RevenueCat product IDs

Hello Everyone,in my app i have 2 subscriptions plans 1 month and 3 months. i am using revenuecat paywall.for 1 month the variable is {{ product.price_per_period }} its showig correct currency € symbol after price.for 3 months when i add {{ product.price }} it shows price of total 3 months with correct position in currency symbol means after price but when i add {{ product.price_per_month }}/mo to see price per month in that case the currency symbol € is showing before price

Im using the v2 Paywall. If I offer two packages, Annual and Monthly,the Annual plan includes a 7-day free trial while the Monthly plan does not.Because of that, I want the CTA button (purchase button) to say “Start FREE week” when the user chooses the Annual plan, and simply “Continue” when they choose the Monthly plan. How is this possible?

Tried different simulator, tried real device. The product status is “ready to submit”, now I am guessing it’s an Apple’s issue

I’m currently implementing the RevenueCat Web SDK in a React application, and I’m encountering an issue during the configuration step. When I initialize Purchases.configure(), I receive the following error:Error configuring RevenueCat: _me: Invalid API key. Use your Web Billing API key.I have confirmed that I am using what should be the correct Web Billing API Key, but the SDK continues to throw this error. I’m unable to pinpoint what might be causing it.Below is the relevant code snippet from my implementation: import { Purchases } from '@revenuecat/purchases-js'; useEffect(() => { if (hasConfiguredPurchases.current) return; if (!userInfo && !userDetails) return; try { let appUserId = userInfo?.user_uuid || userDetails?.user_id; if (!appUserId) { appUserId = typeof Purchases.generateRevenueCatAnonymousAppUserId === 'function' ? Purchases.generateRevenueCat

Hi RevenueCat team,I’m using the Paywalls feature to sell renewing subscriptions and everything has been working well. I recently added a new non-consumable product to both app stores, imported it into RevenueCat, and created a new offering + package + paywall for it.However, when I try to show this new paywall in my app, I get an offering_not_found error, and the paywall does not load. What I’ve checked so far The product is Approved in both App Store and Google Play. The RC product type is Non-consumable. Each store product is linked to one entitlement. The entitlement is linked to the new offering. The offering contains one package, and the paywall is set to use that exact package. When I switch the paywall to a pre-existing s

We are selling non renewable (non subscription) consumable products. All of our products are using offerings, however sometimes (rarely) a customer will purchase a product and the webhook event will have:"presented_offering_context": null,"presented_offering_id": null,This doesn’t make any sense because there is no place they can purchase a product within our app that doesn’t use an offering/paywall. Please advise

Hi,I’m using the direct integration between RC and Customerio. For the expiration_at parameter, RC sends an ISO timestamp. However! Customerio only uses Epoch (specifically in seconds–not milliseconds). Please change the integration such that the timestamp for expiration_at is an Epoch timestamp in seconds. Otherwise, this integration isn’t very useful (the most important piece of data that I need in Customerio is the user’s expiration date!).I mentioned this to ​@Jacob Eiting at RAGA and he was grateful for the feedback.cc ​@Brennan I’m #34 in the leaderboard here! Most people above me are RC staff. Thanks! Toby

Hi, not sure why, but in my flutter app even in --release mode, when i click to open the PaywallView it kind of freezing a little bit…Demo with --release:https://drive.google.com/file/d/1RAyQG2awd1Q1bKXJYh3G9GLryo0pcYU8/view?usp=sharingP.s. with `await RevenueCatUI.presentPaywallIfNeeded` is working awesome and there is no freeze. The single issue there is that i want to not have it in a `showCupertinoSheet`…Here’s my code:import 'package:flutter/material.dart';import 'package:purchases_ui_flutter/purchases_ui_flutter.dart';class PremiumButtonLime extends StatelessWidget { const PremiumButtonLime({super.key}); @override Widget build(BuildContext context) { return ElevatedButton( style: ElevatedButton.styleFr

I noticed that Paywall Web is now available.Is there any plan to add support for Flutter Web too? 

I am able to display paywall that looks the same as the paywall on my ios app. But there is no way to close it. on the revenue cat console I can see that a close button is on the right top corner, but on web I do not see it

I have a 3-day free trial configured in the App Store Connect, and the Paywall Builder automatically shows "free for 3 days" correctly when running the app. However, when I try to customize the template using variables, {{ product.price_per_period }} shows "1 week" instead of "3 days" (my trial period).The automatic "free for 3 days" text seems to override my custom template changes. Is there a way to:Disable the automatic trial text display? Use a variable that shows the trial period (3 days)? Fully customize the trial period display format and not letting RC override with the ‘free for 3 days’ text?Using iOS, React Native, and RevenueCatUI.Paywall.

I continue to get these warning along with my paywall purchase button not showing. I even have the storekit enabled in my xcode scheme with the correct subscriptions in them and I made sure everything matched along with my sandbox developer account signed in. It seems like revenue cat is still trying to use production env even though I have everything setup to use storekit file. Can someone help me?Warnings:  • Your products are configured in RevenueCat but aren't approved in App Store Connect yet. This prevents users from making purchases in production. Please ensure all products are approved and available for sale in App Store Connect.  • The offerings 'default' have configuration issues that may prevent users from seeing product options or making purchases.Product Issues:  ⚠️ premium_sub (Premium Sub): This product's status (READY_TO_SUBMIT) requires you to take action in App Store Connect before using it in production purchases.Offering Iss

https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}what is the id this end point is expecting ?I have a scenario , that i m passing orginalApUserId form my flutter sdk response to fetch the customer via my back end, i m passing something like $RCAnonymousID:476441ddabf3406e865d7cc14c8bduuiyas the customer. but API response give me error response saying no customer found. why?

Hi everyone,I’m trying to connect my Apple App Store Connect API key to RevenueCat , but I keep getting these errors:“The App Store Connect API credentials are not valid or do not have sufficient permissions to list apps.”“The App Store Connect API credentials are not valid or do not have sufficient permissions to collect information about your subscriptions.Any help would be greatly appreciated!Thanks.​​​ 

I would like to issue prorated refunds on App Store and Google Play accounts. Within the RC documentation, I noticed refunds can be issued on RevenueCat via the user’s profile but I assume these would be full refunds?If that is the case, I assume I would have to make the partial refunds manually via Google Play Console as described in their docs: https://support.google.com/googleplay/android-developer/answer/2741495?hl=en#zippy=If I do this, would my user profiles be updated and synced on my RC dashboard as well?  

I’m trying to display a crossed-out “full price” on our paywall to frame a discount on our checkout abandonment paywall. I was able to achieve this by adding a second package that shows the full price with a strikethrough.However, the issue is that tapping this crossed-out price selects it as the active product, which means users could accidentally try to purchase the wrong package when they press the subscribe button.Is there any solution other than hardcoding the text?Hardcoding the full price is not ideal since we support multiple currencies and pricing varies per storefront.For example:Is there a way to display a package purely as informational — like the full price with strikethrough — but make it non-selectable so users can’t tap it?Any workaround or recommended approach would be hugely appreciated. Thanks!Example of the full price with a strikethrough would be the 399,00kr in the image

I’m not doing anything fancy. Yesterday I was able to create 3 products just fine and they all show up, but this fourth one I created cannot be found. Even though I’m importing the Products directly from App Store Connect yet I still get these two errors WARN: 🍎‼️ Could not find products with identifiers: ["extension_atlassian_monthly"].There is a problem with your configuration in App Store Connect. More info here: https://errors.rev.cat/configuring-productsWARN: ⚠️ There's a problem with your configuration. No packages could be found for offering with  identifier extension_atlassian_monthly. This could be due to Products not being configured correctly in the RevenueCat dashboard, App Store Connect (or the StoreKit Configuration file if one is being used). To configure products, follow the instructions in https://rev.cat/how-to-configure-offerings. More information:

when i am adding a sale countdown timer then if i set the target date then i am getting error paywall validation failed. 

Hi, i have deployed my app to testflight and got the error of wrong API key(Photo attached),On development build it was working fine and only got this issue when i pushed to testflightI have confirmed that i m using correct api keys not test api keys ( my api keys start with appl_)The Command i use to submit my build:eas build --profile production -p ios --auto-submit  

Hi RevenueCat Support Team,I have several Android apps in my RevenueCat account. Since they are all Android apps and some of them start with the same letter, it’s difficult to differentiate them in the dashboard. The only way to know which app it is, is by hovering over it, which is very inconvenient.It would be very helpful to have a custom logo for each RevenueCat project, or to automatically pull the app icon from the Google Play Store as well. This doesn’t seem like it would be a big challenge, and I would really appreciate having this kind of personalization - or at least feature parity with iOS app projects, which already benefit from app icons! :DThank you for your assistance.

We’re using Placements for multiple areas in our app, to call different offerings that accord with the placements.  And now we’re trying to run experiment for one of the placements, say “onboarding”. When setting the experiment up, I see “All other cases” section, which says :The selected offerings will be the ones delivered:For any placements other than the one(s) aboveFor any new placements added in the future when getting the 'current' offering without using placements Now I’m concerned if this experiment overrides the Targeting(Placements) I set up, other than onboarding.I want the experiment to only affect “onboarding” placements, not the other ones. But in the console it seems like I have to set variants to all other placements, too, and the experiment overrides all my placement settings. Could you please explain how this works? Will the experiment settings specific