Get Help

I am using RevenueCat with Stripe for web payments. I am considering migrating to Paddle, as it seems to handle tax collection in a way that is understandable (Stripe's tax system is so confusing).How should I approach such a migration? What should I do with existing subscriptions? Is it possible to "cut" Stripe and have users' ongoing subscriptions remain active until the end of their period? When the end period arrives, I would just ask users to subscribe again via Paddle ? Or is there a better way?If you are like me and want to share how your migration is going, please use this thread :-)

I'm having the following problem in the sandbox.I configured 3 products one time.When purchasing the 3 products for the first time, the revenue cat executes the payment perfectly and the orders appear in the dashboard.But if I try to buy the same product again, from another supplier, the purchase is automatically validated, as if the sandbox were reusing the IDs of the old purchases in the new purchases; no new payment is made.Is this common behavior in the sandbox?What is the solution for this?

As the title says, I’d like to track paywall views in the experiment but I’m using a custom paywall of my own. Is this possible? I use RN SDK

I am able to display paywall that looks the same as the paywall on my ios app. But there is no way to close it. on the revenue cat console I can see that a close button is on the right top corner, but on web I do not see it

I originally started developing my app on an iPhone 13 and the paywall showed up fine. But, when I switched to testing the paywall on smaller devices such as the iPhone 13 mini, the formatting and responsiveness were not correct. A part of the paywall was cut off horizontally.In the RevenueCat editor itself, if I switch between device sizes, it works fine, but when I test locally on real physical devices, the responsiveness does not translate.I’m not sure if this is an issue on my side (I did check all my formatting and none of the hardcoded values seem to interfere with the responsiveness) or with a RevenueCat setting?Let me know if you need more information - I can upload screenshots if needed. Thanks

Hi, I’m wondering if there is any way around this confusing behavior I’m seeing on iOS regarding consumables and multiple App User IDs.For context, I offer both subscriptions and consumables in my app, and require all purchasers to be logged in (no anonymous purchases). I cannot prevent users from making multiple alt accounts in my app, and many do. I have “Transfer if there are no active subscriptions” configured in my RC project settings.On iOS, I’m seeing the following behavior when a user with the same Apple ID tries to make purchases under different App User IDs:user1 purchases a subscription user2 (same Apple ID) then purchases a consumable they receive the error “There is already another active subscriber using the same receipt” but the purchase goes through and the consumable is credited to user1(!)Alternatively, if I configure “Transfer to new App User ID” in RC, this is instead what happens (arguably

My paywall looks fine when I am looking at it in the Revenuecat web browser (in the Paywall Editor section of the website). But when I preview the paywall in the app, my stacks seem to overlap my carousel. Why do they overlap and how can I stop them from overlapping? As far as I can tell from the Paywall Editor, this shouldn't be happening.  

I want to enable the free trial switch only for the Monthly plan.Right now, when the user turns on the free trial switch, it correctly selects the package that includes the trial for the Monthly plan. So far, so good. However, if the user then changes the plan selection (for example, from Monthly to Yearly), the switch state stays the same, even though the Yearly plan should not allow a free trial. I couldn’t find clean way in the Paywall Editor to update or override the switch state when the user changes the selected plan, or to prevent the trial package from being applied to the Yearly option. How should I structure this logic?Does anyone have a recommended approach or a better way of handling this behavior? 

When I try to adjust my experiment enrolment percentage (to say 50%, or any other value down from 100%), on mobile (Safari or Chrome), it says “Failed to update price experiment”. Been happening for a few months.

I'm having a case where when calling the function (purchasePackage), my user's account was deducted but the revenue side reported an error. I only tried to catch this so I don't know what the error is. I don't know if anyone else has the same problem as me. I develop with flutter. I have to ask the user to click "restore purchase" so that it can receive the subscription.Can you tell me why this error occurs?

Hi everyone,I’m running into the following error with my Expo React Native project and can’t figure out the cause. I’ve created development builds and also deployed a production build on TestFlight. The error still appears in both environments. My in‑app products are approved on the App Store. The paywall is configured in RevenueCat. Despite all this, the issue persists. Has anyone experienced something similar or can suggest what I might be missing?Thanks in advance for any guidance! 

I had downloaded app from playstore in 2 different countries so in India its showing proper details and offering are also coming. but for germany its showing No package available. Configure offerings in revenuecat. Also checked the availability of subscription in different countries is available for all countries. Why is it happening ?

Hi,I’m using the direct integration between RC and Customerio. For the expiration_at parameter, RC sends an ISO timestamp. However! Customerio only uses Epoch (specifically in seconds–not milliseconds). Please change the integration such that the timestamp for expiration_at is an Epoch timestamp in seconds. Otherwise, this integration isn’t very useful (the most important piece of data that I need in Customerio is the user’s expiration date!).I mentioned this to ​@Jacob Eiting at RAGA and he was grateful for the feedback.cc ​@Brennan I’m #34 in the leaderboard here! Most people above me are RC staff. Thanks! Toby

In the charts I check my new trials by offering. I`m a bit confused. There are many new trials in row “No Offering”.How is “No Offering” possible in Revenuecat. Everything is an offering, correct? Could it be my web sals with stripe, where offering is not detected correctly or something like that?  

In our iOS app we want to achieve the following behavior of `restorePurchases()`:If the purchase was made on anonymous ID and user logged in - transfer subscription to the user ID. If the user credential switched but Apple Account stays the same - transfer to the new user. If subscription was associated with a user and then that user logged out - we want to show message “This subscription is already linked to another account. Please sign to that account to restore”.How to implement the user story 3? This is required to prevent double spent and subscription duplication - when the one subscription becomes available on multiple accounts. Is there any built-in checks allowing to tell if the subscription is already linked to a non-anon user?We use ‘Transfer to new App User ID’ setting for restoring.!--> 

Hi, my app keeps getting rejected from the iOS App Store due to issues with my subscriptions feature. They need the following things: an account that doesn’t have a subscription active an account that does have a subscription active an account with an expired subscription i can obviously create the first two accounts by just going in the app and either subscribing or not, but how in the world do I simply take a customer (by email) and set their subscription through the RC dashboard? Why is this not straightforward? If anyone knows, the help would be greatly appreciated. also, if there are any other cases that you’ve seen Apple reject surrounding paywall features, I’d love to hear them so I can plan ahead better as Apple seems to reject as soon as they find one problem rather than giving a report of all problems they found.

[RevenueCat] 🍎‼️ Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsManager.Error error 1.)There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could Warnings:  • Your products are configured in RevenueCat but aren't approved in App Store Connect yet. This prevents users from making purchases in production. Please ensure all products are approved and available for sale in App Store Connect.  • The offerings 'sale' have configuration issues that may prevent users from seeing product options or making purchases.Product Issues:  ⚠️ unlimted.monthly (Monthly): This product's status (READY_TO_SUBMIT) requires you to take action in App Store Connect before using it in production purchases.  ⚠️ unlimted.yearly (Yearly): This product's status (READY_TO_SUBMIT) requires you to take action in App Store Connect before using it in production purchases.  ⚠️ subscr

 Describe the bug I’m using custom fonts in my iOS app and in RevenueCat Paywalls. I’ve added these font files to my iOS target: Sequel Sans Bold Disp.ttf Sequel Sans Bold Obl Disp.ttf Sequel Sans Medium Disp.ttf Sequel Sans Roman Disp.ttf Sequel Sans Semi Bold Disp.ttf The same files were also uploaded to the RevenueCat Paywalls Dashboard under Fonts. On the Paywalls Dashboard they show up as: Font family: Sequel Sans Font weights: Sequel Sans w410 Sequel Sans w415 Sequel Sans w420 Sequel Sans w425 Sequel Sans w427  On the dashboard preview, everything renders correctly using the different weights.However, when I pre

This is my first time using RevenuCat moving away from native packages for IAP and I’ve been rejected from Apple (another first)It feels like I'm in a bit of a chicken and egg loop where the paywall modal isn't showing the products because apple haven't approved them yet and apple wont approve them until they show up in the paywall modal.Is there something from a RC perspective that I'm missing? I have two subs added (monthly and yearly) and one purchase added (lifetime) in App Store Connect. The first time they rejected and I went back in and changed a few things just to get them ready to submit again then resubmitted. These went to apple for approval when the prod version of the app did. They're saying they can't approve because pay wall isn't pulling in the products or prices, it's just showing blank but RC can see the products and prices in ASC, I can see that in the RC dashboard but they're not showing up in the production build -

Hi!I tried adding RevenueCat to an existing app, and RevenueCat is throwing a fatal error:[RevenueCat]: Test Store API key used in Release build. Please configure the App Store app on the RevenueCat dashboard and use its corresponding Apple API key before releasing. Visit https://rev.cat/sdk-test-store to learn more.This is happening in `Configuration.APIKeyValidationResult.checkForSimulatedStoreAPIKeyInRelease(systemInfo:)`I’m just building on a simulator, with a Staging build schema. It seems that RevenueCat expects the DEBUG variable to be defined, but AFAIK, these variables are not available in Swift packages.I’ve looked in the documentation it hasn’t been of much help. Any ideas?

Hi, i have deployed my app to testflight and got the error of wrong API key(Photo attached),On development build it was working fine and only got this issue when i pushed to testflightI have confirmed that i m using correct api keys not test api keys ( my api keys start with appl_)The Command i use to submit my build:eas build --profile production -p ios --auto-submit  

After adding RevenueCat, the IPA size has noticeably increased a lot. Screenshot as below: Is there any way to optimize the app size?

I have set up an subscription product in play console with the intention to evoke the offer with the revenuecat paywall in app. The paywall works correctly, but the problem is that the subscription must be bought before download. How to developers configure their apps to be free for download with in-app subscription purchases?

Hi,My React Native app is being rejected by Google Play due to Family Policy validation issues related to AD_ID sharing.Issue: According to your documentation, this AD_ID issue has been resolved in version 9.6.8+. However, when I check npm/GitHub, the latest published version is still 9.6.7.Questions:Is version 9.6.8 available yet? If not, when will it be released? Is there a release roadmap I can follow? Are there any workarounds I can implement in the meantime to pass the Family Policy validation? (Changing target group won't pass through Google review)Any guidance would be greatly appreciated as this is blocking our app release.Thanks!

Error: RevenueCat SDK cannot fetch products from StoreKit Configuration file, even though the file is properly configured and set in Xcode scheme. Current Setup- Platform: iOS (Flutter app)- RevenueCat SDK: `purchases_flutter: ^8.11.0`- API Key: Test Store API key (`test_###`)- StoreKit Configuration: `Products.storekit` file exists with products `premium_monthly_1` and `premium_yearly_1`- RevenueCat Configuration:- Offering: `default`- Products: `premium_monthly_1`, `premium_yearly_1`- Entitlement: `premium`- Package identifiers: `$rc_annual`, `$rc_monthly` Error MessageERROR: 🍎‼️ Error fetching offerings - The operation couldn't be completed. (RevenueCat.OfferingsManager.Error error 1.)There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (