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jp97Active Member

asked in General Questions

Service Account Credentials JSON - Credentials need attention

I made and remade this service account credentials JSON multiple times and it still won’t work. I even created a new google cloud project and made a new service account there. Did the whole process outlined in the docs to create the service account with pub/sub admin etc and it fails to work. I keep getting an error that the “credentials need attention”. It doesn’t seem to have any problem accessing my subscription products in the google play console. However, in each product it also says beside “Store Status” - “Could not check” and “Connection issue - Make sure the service account credentials JSON is configured properly.” Has anybody else had issue like this and managed to resolve them? Thanks, Jay

hasenNew Member

Error enumerating unfinished transactions for first transaction listener

Error enumerating unfinished transactions for first transaction listener: Error Domain=ASDErrorDomain Code=500 "(null)" UserInfo={client-environment-type=Sandbox, storefront-country-code=GBR, NSUnderlyingError=0x600000c02dc0 {Error Domain=AMSErrorDomain Code=2 "Finance Authentication Error" UserInfo={NSLocalizedDescription=Finance Authentication Error, AMSURL=https://mzstorekit-sb.itunes.apple.com/inApps/v1/history?guid=7666DF87F208&reason=initial, AMSStatusCode=401, NSLocalizedFailureReason=No delegate to perform authentication: <AMSAuthenticateRequest: 0x600000c0f4b0> { account = jerichomiles6@gmail.com (78985344-F6FD-42AD-BCEB-DF36B39D9837), logKey = 1379CD2F, options = <AMSAuthenticateOptions: 0x600003b408c0> { AMSAuthenticateOptionsAllowPasswordGeneration = 0, AMSAuthenticateOptionsAllowSecondaryCredentialSource = 0, AMSAuthenticateOptionsAllowServerDialogs = 0, AMSAuthenticateOptionsAuthenticationTypeKey = 1, AMSAuthenticateOptionsCanMakeAccountActiveKey =

piers-575de8New Member

Image Aspect Ratio for Template 4 - Persian Paywall

The image aspect ratio recommended for the Template 4 - Persian Paywall is stated as 19.5:9 - https://www.revenuecat.com/docs/tools/paywalls/creating-paywalls#uploading-images Is this correct? the image width is over twice as big as the height?

giovanni-bruno-167da7New Member

asked in General Questions

subscriptions still in sandbox after published app in store

I have just published on stores my Flutter app with the new subscriptions, but it is still on sandbox, and when i try to make a purchase, the bottom modal has the Testflight text.How to switch to release env?thanks

emilio-66c117New Member

Present specific offering Paywall not working properly

// or if you need to present a specific offering:const paywallResult: PAYWALL_RESULT = await RevenueCatUI.presentPaywall({offering: offering // Optional Offering object obtained through getOfferings});This code is not working properly , always return the default offering

kim-hae-bum-c065eaNew Member

asked in General Questions

Question Regarding the 1% MTR

I want to further clarity on my understanding. I hope to get a response.My question is regarding the 1% commission when sales are above 2500 USD. Does this revenue sum only apply to the products i link to revenue cat? I have only linked my subscriptions and not my one time payments where I handle them myself.any help and clarification on this will really be appreciated. Thank you!

JonghwanActive Member

asked in General Questions

I can't see refund in dashboard

I'm trying to refund a user's subscription, but I can't seem to find such an option. What could be the reason for this?Of course, it’s from Play Store

luckspDedicated Member

Get Offerings Errors randomly in Production: better to hardcode offering details?

I am getting another random error in Production when I fetch my products. Is it better to hardcode my 2 offerings: Monthly & Annual instead of relying on RevenueCat `getOffering()` API which is resulting in errors too often? None of the errors happen locally, only in production. Logging is useless.

bruce-4d6408New Member

Error « trying to validate the receipt »

While I’ve previously (as of February?) been able to make sandbox purchases in my iOS app, they are now all failing. I initially get a “purchase was successful” message but then get: There was a problem with the App Store. Problem communicating with the Store when trying to validate the receipt. After the initial purchase attempt, these receipts get cached on the device and the verification is re-attempted on each start-up, with the same error. In addition, I’ll then see: Error computing offline CustomerInfo. Will return original error.Creation error: Unable to compute offline CustomerInfo when purchasing consumable products. I am testing on multiple devices (iOS 16 & 17). I am using Xcode 15.3. I’ve updated to the latest purchases-ios package (4.40.0 -- was previously 4.34.0). I’ve created new sandbox accounts. (This is the only way to get rid of the “cached receipts” above.) I’ve tried with the device logged into my Apple ID and App Store logged into sandbox (this is how it worke

VR93New Member

asked in General Questions

How to present a paywall for a specific offering on React Native?

Using RevenueCatUI.presentPaywall() how do I present a specific paywall for a particular offering identifier? Can’t find this anywhere int he docs. For RN. Thank. you.

emilio-66c117New Member

App crashes when i try to show a pay wall in react native (Android)

When i try to open a paywall the apps crashes without returning any error.With Flipper Crash Reporter i can see the error :FATAL EXCEPTION: mainProcess: com.dev12br.coupleGame, PID: 19923java.lang.IllegalStateException: ViewTreeLifecycleOwner not found from android.widget.FrameLayout{b1c81c V.E...... ......I. 0,0-0,0} at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer(WindowRecomposer.android.kt:352) at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default(WindowRecomposer.android.kt:325) at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer(WindowRecomposer.android.kt:168) at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release(WindowRecomposer.android.kt:224) at androidx.compose.ui.platform.WindowRecomposer_androidKt.getWindowRecomposer(WindowRecomposer.android.kt:300) at androidx.compose.ui.platform.Abstr

hayata-sueNew Member

asked in Dashboard & Tools

Paywall localization error

I’m trying to create a Paywall from the RevenueCat dashboard for an existing offering. For the Localization field, I keep getting the following error: Paywall content is required for at least one language. When I select other languages, for example, Japanese, I get the following error: Japanese has an error. Is anyone experiencing the same issue? I cannot create a paywall because of this error.

gasHelper

asked in General Questions

Why are all my free trials resulting in BILLING_ERROR?

Something strange has been happening over this last week. Each user who starts a free trial has it automatically cancelled due to a billing error. Event data reported by RC contains "cancel_reason": "BILLING_ERROR".The app currently looks for billing issues (via billingIssueDetectedAt in RCEntitlementInfo) and guides the user to update their App Store billing. Beyond this, to prevent revenue loss, I’ve switched to a discounted offering without a free trial while I figure out what’s going on.For context, it’s an iOS app using Purchases v3.11.1 (although this is probably not an SDK issue).Any ideas as to what’s happening here?

JaneNew Member

asked in Third-Party Integrations

Missing method in react native sdk (react-native-purchases

Hello! There is no method to set the protected attribute $firebaseAppInstanceId in react native, so the 3. of this tutorial for the revenueCat ↔ firebase analytics integration can’t be completed. Setting it with Purchases.setAttributes({$firebaseAppInstanceId: THE_ID }) doesn’t work. How can I do it?

abhinai-sai-b10e40New Member

asked in General Questions

[Error: There was an unknown backend error.] while fetching offerings

When trying to fetch the offering from revenue cat [Error: There was an unknown backend error.]. I am getting this error suddenly. I even purchased some products. Suddenly I got this error. Any idea what to do?

Goktug GumusNew Member

restoreCompleted/restoreFailure doesn't trigger in PaywallFooter

I have added a `paywallFooter` to my SwiftUI screen and it seems to be working fine.However, I have noticed that the `restoreCompleted` and `restoreFailure` callbacks are not getting triggered. I have observed that the `restoreStarted` callback is getting triggered when the user clicks on the "Restore Purchase" button, but the other callbacks do not seem to be working..paywallFooter( fonts: CustomPaywallFontProvider(fontName: FontFamily.ZenMaruGothic.medium.name), purchaseCompleted: { customerInfo in // Triggers as expected }, restoreStarted: { // Triggers as expected }, restoreCompleted: { _ in // Doesn't work }, restoreFailure: { _ in // Doesn't work } ) I can see that the restore logic is successful based on the console log, but nothing appears on the screen upon completion, resulting in a poor experience for customers.Could you please help me?

dksdNew Member

asked in General Questions

Error Fetching Offerings Post-Flutter Upgrade: Null Type Cast Exception

After upgrading our Flutter environment from version 3.13.8 to 3.19.3, we encountered a persistent error when fetching offerings from RevenueCat using the purchases_flutter plugin. The application throws a type cast exception, specifically type 'Null' is not a subtype of type 'Map<dynamic, dynamic>' in type cast, during the offerings fetch operation. DetailsFlutter Version: Upgraded from 3.13.8 to 3.19.3. purchases_flutter Version: Initially encountered on version 6.21.0; upgraded to 6.24.0 in an attempt to resolve the issue, but the error persists. Error Message: type 'Null' is not a subtype of type 'Map<dynamic, dynamic>' in type cast Error Location: The error occurs within the try-catch block around the Purchases.getOfferings() call, indicating an issue with handling the fetched offerings data. Observations: The debug logs indicate that the getOfferings call successfully contacts RevenueCat and receives a response, but fails during JSON deserialization or handling within

ankitNew Member

Unable to fetch Offerings error only for some users

Hi RevenueCat Team,I am getting the below error while fetching offerings only for some users and for most of users it’s working fine and payments are going through, “PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store. More information: https://rev.cat/why-are-offerings….”We did fetched some details from the devices it is happening.They are completely valid model with latest Android versions.And also they do have Play Store installed with latest version.Also checked if they are eligible for a payment using callback provided by RevenueCat and it’s showing true.Any help would be greatly appreciated

michelangelo-231d13New Member

asked in General Questions

Any recommended approach when you have to disable a subscription and migrate all the existing customers?

Due to a mistaken configuration, we currently have 9 subscriptions for each store. Except for duration, products are similar in terms of benefits offered, while in some cases price can change in a 5% of the overall regions. We would like to disable all the useless subscriptions we are offering and maintain only one annual plan and one monthly plan. I know that current iOS subscribers of the disabled plans won’t have the possibility to renew anymore, while for Android users it depends from a renewal setting. Is there any suggested (and legal) process to follow in order to migrate these customers to one of the existing plans we want to maintain? I am thinking of a communication that their plan will convert in legacy and that they can subscribe to one of the available options. I read about price changes that can work for the 5% mentioned above, but in many cases the price will be maintained so this is not our case. I am interested in both App Store and Play Console approaches, thanks!

webworkerNew Member

asked in General Questions

Is `Restore Purchases` linked to the account that buys the In-App Product?

Good day, This is my first time using RevenueCat. I wanted to use it to allow anonymous users to buy 1 all access package for a fixed price. Currently my app supports android only and I am assigning a device bound unique Id in my configuration (see snippet). This is a hexadecimal string unique to each combination of app-signing key, user, and devicePurchases.configure({ apiKey: APIKeys.google, appUserID: Application.getAndroidId(),})My question on the matter is that I was wondering what prompts the Restore Purchases functionality. Is it the google play account that completes the purchase initially? If so what happens if a user is logged into multiple accounts. I’ve tested it for myself by buying the package on an emulator using my GmailA account. Then on my real device press the restore purchase button with GmailA logged in. This worked. even though the appUserId Is not the same (since it’s a different device). Hence the question if it is managed by RevenueCat’s backend using t

W1D1New Member

asked in Dashboard & Tools

is there a setting for a week start day?

Dear all, when looking at graphs – RC starts weeks on sundays. Is there a setting to control that and switch to monday — as it causes discrepancies in our data throughout other services. Thanks a lot.

ktoksoyNew Member

asked in General Questions

Paywall localization

I have successfully setup paywall in my app. Pricing etc. everything is in place.I can see the localized versions of the paywall as a preview in paywall setup screen of revenuecat website. However in my own smartphone I can only experience english version.

douglas-w-palmeNew Member

Getting Paywall results

I am good so far up to the point of being able to display the paywall, however, I don’t see any examples of how to handle the results once the user makes a selection.

Vivek KhatriNew Member

Not able to fetch subscriptions from Google Play

I have followed all the steps for integration with react native to fetch subscription from google play. However the getOfferings method always returns the following{"current":null,"all":{}}Would appreciate some help. P.S. I have created subscription in Google Play Store and Revenuecat both

bruikenNew Member

asked in General Questions

State of API results vs webhook events

Hi!We’ve recently starting using RevenueCat and everything seems to be working fine!We have a backend-focused approach, where we query the REST API to get subscription information server-side. Something we have noticed is that the API returns old data when immediately querying it after receiving a webhook event or purchase. This happens with both server webhooks or webhooks to the SDK. We have noticed that this can take longer than 2 seconds before querying the API delivers the new data.The question then is, when can we expect querying the API to return the same state of the data as in the webhook event? Kind regards,Bob

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