Get Help

Users located in Russia (RU) report that RevenueCat paywall assets are not loading – specifically images and icons. The paywall UI renders, but asset requests fail or never resolve, resulting in missing visuals (empty placeholders / broken images) and a degraded purchase experience I already tried configuring an alternative proxyUrl (https://api.rc-backup.com/) in the RevenueCat SDK. However this did not solve the issue, because paywall images and icons are loaded from a different asset domain which is still inaccessible from Russia  

Hello, I’m using react native (react-native-purchases and react-native-purchases-ui both at 9.7.0) for my iOS-only app. I’m displaying a paywall to my users via const result = await RevenueCatUI.presentPaywall({ offering });The paywall renders correctly. I have a restore button that restore the purchase correctly, but it does not dismiss the paywall. The user is often left confused as to whether the restore worked or not. How can I get the paywall to dismiss automatically after a restore? There’s no `dismiss()` method on `RevenueCatUI` either, and I would like to not use `<RevenueCatUI.Paywall />` component as that has several scroll issues when used in a bottom sheet to mimic similar behavior of `RevenueCatUI.presentPaywall()`

I’ve been getting warnings about an old unused offering which does not let me delete.How can I get rid of these warnings?The sometimes hang the simulator / emulator tests ( not on real device ).I can not seem to delete this offering even though they are deleted from the app store.If I can delete it from the app store, revenuecat should let me delete it as well. Am I wrong?What am I missing? 

Good Evening, I have been working with Revenue cat’s flutter SDK, this is my code:  var configuration = PurchasesConfiguration('goog_**********');configuration.entitlementVerificationMode = EntitlementVerificationMode.informational;await Purchases.configure(configuration); After configuring the SDK, I think it fetches the products automatically which I don’t want. I have only one product (infinity) which is a non-consumable product. However what I see in logs:I/[Purchases] - INFO( 3470): ℹ️ Missing productDetails: UnfetchedProduct{productId='infinity', productType='subs', statusCode=3}I/[Purchases] - INFO( 3470): ℹ️ Product not found: infinity - Product Type: subs, Reason: PRODUCT_NOT_FOUND, Serialized doc ID:  I dont have any subscription product, yet it fetches a subs type product and could not find it.What is the solution for this error? Or am I making some mist

Hi! I am using an app that has 2 parts: a web part and a mobile part (for Android and iOS). Both are generated using the same codebase with Quasar, which in turn uses Capacitor to generate the mobile apps.To allow users subscribe on the mobile part, I use the Capacitor SDK. I want users to be able to see their customer information (current plan, renewal dates...) in the app, be it the mobile or web version.Obtaining this information on the mobile version is easy using the Capacitor SDK. However, I’m not sure about the recommended way to obtain this info on the web part. My first idea was to use the Web SDK. However, there is no way to get a “web” API key, aside from setting up the RC Billing with Stripe, which I don’t intend to use. So I plan to use the Android key.Here are my questions:Is it OK to use public API key for Android store, as in theory the customer info is shared amongst every platform? Is it the idio

I want to backup configuration as code. With help of rest APIs, I've got JSONs for products, offerings, etc. But I failed doing so for paywalls. https://www.revenuecat.com/docs/api-v2#tag/Paywall/operation/create-paywallIt mentions the endpointPOST https://api.revenuecat.com/v2/projects/{project_id}/paywalls But I find no way to get a paywall. Am I missing something?

Hello,We’re planning to compare the transaction data from our service with RevenueCat’s transaction data in order to identify: missing orders mismatched subscription renewal status discrepancies in refund status Our plan is to run this as a batch job once a day during off-peak hours.From what I’ve seen, Scheduled Data Exports seems to be the most suitable RevenueCat feature for this purpose.Do you think this is the right choice? If there's a better alternative, I’d really appreciate your input.

Events are arriving in Meta Events Manager, but Eligibility results Subscribe and Start trial (App Promotion) as Integration = Conversions API and Ineligible (“Not enough signals from last 30 days”)If I set app-level integration to SDK, eligibility flips everything to SDK. And it WORKS.  How should Subscribe/StartTrial be configured with RevenueCat so they’re eligible for App Promotion optimization (while avoiding mixed-integration issues / double counting)?ATT is enabled. The events are arriving fine and only from Conversions API. The App level for receiving events is switched to Conversions API. Almost the same issue as referenced here (around 7th minute): Same issue as discussed here: https://youtu.be/goI-oAn8KYU

I'm using custom fonts in my iOS app. They're provided via a Design System Swift Package and registered programmatically using `CTFontManagerRegisterFontsForURL`: private static func registerFonts() { guard let fontURLs = Bundle.module.urls(forResourcesWithExtension: "ttf", subdirectory: nil) else { return } for url in fontURLs { var error: Unmanaged<CFError>? let success = CTFontManagerRegisterFontsForURL( url as CFURL, .process, &error ) // ... error handling }}The fonts are registered at app launch before Revenue Cat Paywall is displayed. However, when the Paywall tries to use these fonts, the SDK appears to not detect that they're already registered and attempts to download them from the Revenue Cat CDN, resulting in this error:GSFont: "NewSp

how can we dynamically set the value of free trial duration in our paywall , like i have a 7 day free trial introductory offer in appstore connect , and in revenuecat paywall introductory offer , i show Start your 7-day free trial , now I want to switch to 3-day free trial in appstore connect so how can I set it dynamically in revenuecat paywall so as not to misrepresentation of free trail duration and face appstore rejection 

What is the recommended way to set up separate Terms and Conditions links for App Store and Google Play Store? I couldn’t find a way in either the component API or the Paywall editor to make it dynamic. Should I set up separate offerings and paywalls for both platforms or is there an easier way?

Hi there ! Our app "STRAP - BJJ" (Flutter) is experiencing an issue on iOS where the list of products returned by RevenueCat is empty ! We've been using the same products for more than a year now and never experienced this outage, it appeared yesterday (Friday 23. January).People were able to successfully purchase them for more than a year until now … ! Our products seems to be well configured on RevenueCat and on the App Store Connect (status "verified") and no warning on the Apple Developer Portal ... When I try to get the list of Offerings using the Flutter SDK, I get the error: ```flutter: PlatformException(23, There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.ca

I just got rejected because I have 2 yearly IAP where only one is shown in the paywall. The reviewer complained he cant find the second one. I kept it for AB tests later.How to deal with this? Telling this to Apple straight?

Hi can I get access to the beta for paywall analytics?

Currently I’m reviewing my access flow with API V2. Right now I am using list subscriptions https://www.revenuecat.com/docs/api-v2#tag/Customer/operation/list-subscriptions to capture current_period_starts_at and current_period_ends_at. I use these currently along with gives_access, and status to determine used monthly usage quotas and access. The process seems to work well and line up with what I’m seeing in the docs. However, my issue come in when status = in_grace_period. Its unclear to me how I can determine the access period range if grace period is active. I read about grace_period_expires_date being used for this in the docs and older community posts, but this field doesn’t seem to exist in API V2 (only in the docs for v1).What approach is proper using the V2 API? 

Hi RevenueCat Team,We’re looking for guidance on implementing the following offers using RevenueCat:25% discount for all new users (triggered from any event/source)Extra 3 months free on the annual plan for Dreamforce attendeesLifetime access at $149 for AppSumo customers (one-time purchase)Could you please advise:The recommended RevenueCat approach for each (intro offers, promo offers, custom entitlements, non-consumables, etc.)How to limit these offers to specific audiences/eventsAny Apple/Google constraints we should be aware of

 Hello,I’m having an issue with Android purchases in my app and would appreciate guidance.Current status: Subscriptions are fully configured in RevenueCat and Google Play. Offerings are fetched successfully on both platforms. Purchases work correctly on: iOS production Test environments both on ios/android On Android production, the app successfully retrieves offerings and packages, but attempting to purchase always fails with: “subscription plan not available”What I have already confirmed: Android app is installed directly from Google Play (closed testing track). Tester Google account is properly added and opted into the test track. Correct Android public SDK key is used. Products are published in Googl

Hello! Apart from mobile app purchase flow we also have webapp purchase. In case of mobile app we collect all the necessary identifiers within the app. But what about the webapp? We do create RC customer before the purchase and provide `client_id` from gtag.js as `$firebaseAppInstanceId` and `$fbAnonId` from `_fbp` cookie. Is this correct? Will the meta conversions api specifically correctly send the purchase considering that there is no mobile platform yet and only `$fbAnonId` which as I understand works for iOS only in app terms as said here -  

Hi I think Exit offer does not work with PaywallView any solution for it ? sdk: flutter 9.10.7

I get the error 'SubscriptionPeriod' is ambiguous for type lookup in this context. during a ReactNative iOS build in DraftBit since version 9.7 of react-native-purchases. I reverted to 9.6.15 and the error disappeared. The error appeared in this line:static func rc_normalized(subscriptionPeriod: SubscriptionPeriod) -> StringIs there something I can do to fix this?

Hey guysI have a problem with my paywall, when testing on a physical device, the paywall does not fit entirely on the screen, but it’s not vertically scrollable only horizontally scrollable. The paywall was designed on Figma and imported to Revenuecat . If a paywall doesn’t fit entirely on the screen, it should be scrollable right ? I tested on an iphone 12 and on the paywall editor I used an iphone 17 screen.  Look at the attached images. I’m also using Flutter

Is there an option to configure multiple Slack integrations?