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We transfer our mobile application datas from Revenuecat to Adjust. When we checked our datas:

 

  • There were no inconsistency on events such as trial_started and trial_cancelled etc.
  • On the other hand, we detected that Adjust shows more user than Revenuecat on renewal events in install_date.
  • But, Adjust loses many customers on event_date.

 

We suspected that there may be loss on old customers while investigating event_date. Yet, it is quite awkward that install_date duplication. Anyone who faced that problem and any suggestions to solve that issue?

 

Many thanks

Hi! I am sorry to hear that you are encountering this issue. Could you share some examples of data where you are seeing this issue? It may also be helpful for you to share an app user ID where it is occurring. If you would rather not share specific data publicly, you can start a private support ticket through the Dashboard.

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