Dashboard & Tools

Hi there, is there a way to create a filtered customer list based on custom Attributes? We would want to use this in order to create a Customer List filtered through a list of “blacklisted” internal accounts we do not want to count towards our sales and user statistics. If there is another way to make this happen, I would love love to hear some tips and best practices. 

Is there a way to calculate LTV easily?Can you add an LTV parameter in the dashboard?

This is the error I am getting: W/[Purchases] - WARN(24005): There is a problem with your configuration in Play Store Developer Console. More info here: https://errors.rev.cat/configuring-products I am following the guide here:  Have not had the app published yet. But the interesting thing is in RevenueCat Dashboard, I can IMPORT my iNAPP products. RevenueCat can identify a new product created in my Play console, import it without any issues but can’t fetch ProductDetails! Is this normal? Again, have not published my app in Closed testing yet, waiting for review to finish. But since I’m a license tester on a physical phone, and RevenueCat can fetch the products themselves from the Dashboard, maybe there is something else I am missing?

We just created a Customer List Export. But after decompressing the file all time stamps and other numbers were converted into E+12 numbers. Unfortunately this help article (Viewing Customer Lists Exports | RevenueCat Community) does not help . It seems that the time stamps are already converted to E+12 before extracting the file.I am using Windows & Excel.How can this issue be solved?

Our charts are in UTC, all other dates in the dashboard (such as customer activity) are in your local timezone.

We want to integrate some of the dashboard/customer List data of revenue cat into our overall business KPI dashboard (using Klipfolio for this). So far the only way we found to export the data is through manually downloading the csv files through the “export buttons” on the Dashboard/Customer Lists.  Now I am wondering. Is there a way to access the same data via an API or have them automatically exported/send to a certain email address?This would help us a lot in integrating the data from RevenueCat as single source of truth into our business.  Thanks for any help or suggestions on how to make this work

Hi Folks,I really want to love RevenueCat since it comes so highly recommended by so many people, but I'm having a few issues that are making that hard. The first is that the Customers List page (https://app.revenuecat.com/lists/) is very slow - a fresh load takes ~6 seconds before any information is shown. Looks like there are 2-3 requests that are queuing in the backend to me (me, subscriber_lists and manifest).  These requests are taking nearly ~2s each.The `query` request can also be slow, around ~1s. Timing from Safari:

Hello everyone,After releasing my app with a subscription price of $5.99 and gaining a few subscribers, we decided to lower the price in a few countries on Apple and Google In-App Payments. Unfortunately, one of our subscribers was impacted by this change and reported that Apple charged them the updated price, but RevenueCat still showed the previous price of $5.99 in their last payment.Fortunately, the customer was charged correctly, but we're now concerned about the accuracy of the information shown in RevenueCat. Is there something we need to change in RevenueCat when we update the price on Apple and Google? What are we missing?Thank you in advance.

Hi there!Is there a way to change the app icon in the RevenueCat dashboard? One of the products that I am a collaborator does show an app icon, but the other project does not (even though it is published to both iOS and Android stores).Any help would be greatly appreciated! Thanks!

If you feel like a subscription or trial should have expired, but you see that it’s still active, then that subscription is likely in a grace period.For example, this user signed up for a 3-day free trial of the 1-month subscription on May 5, 2020 which should have converted on May 08, 2020. However, the dashboard shows the expiration date as May 24, 2020. This is because Apple applied a 16-day grace period due to some billing issue. Apple will continue attempting to bill the user until they successfully do so or reach the end of the 16-day grace period, at which point the trial will no longer be active.  

Hi,I’m debugging an issue with my billing integration and want to look into customer data in RevenueCat. In my setup I have individual builds (and application ids) for development, staging and production and am currently testing a sandbox purchase for a non-consumable product on iOS.Now I’m trying to find a specific user, but the Customer List doesn’t show the user. I know that the user exists, since I can get it from the api and could find it by manually editing the https://app.revenuecat.com/customers/… url.The “Find Customer” search box also does not give me the user.How can I view all customers in the Customer List?Thanks,Thomas

Is there any way to get the app store country of a user (not their IP-based country) in customer lists? Even in the exported CSV would be OK! I don’t see it anywhere right now.

I am building a Tip jar in my App which I have configured as a Consumable In App Purchase (IAP) on App Store Connect.At present I have added those consumable IAP as products in my Revenue Cat dashboard with associated product IDAfter going through the docs as well as online tutorials most of them focus on Subscriptions which should be packaged as offers.Even the API that I am using to fetch the products in my app points me in the direction to use offers instead.So I am a bit confused, should I be using offers with each IAP being a separate offer ? or should I continue using my current setup of 3 products with no offers & entitlement  ?

How often is data updated in the RevenueCat dashboard? Latency of data in the RevenueCat dashboard depends on what you're viewing and how you've set up your app. We can break down the data into three categories:Transactions Charts and metrics Customer ListsTransactions in RevenueCat are new purchases and renewals (including free trials). Transactions will be shown in real-time - this includes the Customer History timelines. For data points other than transactions, things like billing issues detected, auto-renew status changes, etc., will be automatically detected by RevenueCat every few hours, but can be sped up to near real-time by enabling platform server-notifications.Charts and metrics are c

Hello, In the recent months, I notice on my main dashboard that my MRR is higher than my revenue (last 28 days).How does that work? I thought MRR should never be higher than monthly revenue.Cheers! 

Hi RevenueCat Community,I'm working on a mobile app written in Flutter and I'm looking to implement a referral program to assign an influencer identifier to app users. The goal is to track purchases made by users assigned to specific influencers, allowing us to share the profit with those influencers each month (ex. 25% of sale).Here's what I've planned so far:Assign an influencer identifier to the RevenueCat/app user using the method below: Purchases.setAttributes({ "custom_group_id" : "influencer_A_id" }); Manually generate a raport in RevenueCat at the end of each month with sum of purchases made by users attached to a given influencer.I would like to attach a given influencer ID to a user by allowing the user to redeem a promo code (that user received from influencer) in the app that unlocks extra content. This will help in assigning the user to the influencer effectively.However, I'm uncertain about th

am new to revenue cat. am supposed to add play store financial report bucket id. i went to play to get it as described in the documentations but there is no transaction so i can’t the id. what do i do to get the id?

Hi there, I’m having trouble trying to match data from the scheduled csv exports to the data as displayed on revenueCat dashboard. Can someone please assist? I’m not sure where I’m going wrong with my querying. For instance, to count actives and actives lost for the month, I count the distinct user id grouped by start date, then for lost I group by unsubscribe_detected_at instead. However, my metrics do not match what is on the dashboard. I’m off by a few hundreds sometimes.

If you have an active subscription that should unlock an entitlement but it doesn't, make sure that subscription's product is added to the entitlement in your dashboard.

Hello! In the documentation, you mention that the cancellation webhook may be delayed up to 2 hours, but the rest of the webhooks typically deliver within 5-60 seconds.Let’s say that a user cancels a subscription, but then reenables it before the cancellation webhook gets sent. In that case, what types of webhooks would I get and in what order would they be in?e.g.would a cancel → resub result in a renewal → cancellation? Or does RC not send the Renewal, since as far is it knows the sub is still active?  

Hello everyone,I hope this post finds you well. I've run into a challenge with the RevenueCat platform and was hoping someone here might have encountered a similar issue and could provide some guidance. Situation:I've been trying to import my IOS in-app purchase products into the RevenueCat for dashboard. While I've followed the standard procedures and ensured that my product identifiers in Apple's App Store Connect match those I'm entering in RevenueCat, not all of my products are appearing on the dashboard, there are 20 products but only 10 products are showing up when import. The products are on IOS side is still not send to submission but I think it should show up on revenuecat regardless of their status. Steps I've Taken:Double-checked the product configurations in App Store Connect. Verified the integration of the RevenueCat SDK within my app. Refreshed the RevenueCat dashb

Hi, We have an internal statistics tools which collects various statistics each day, which are then used in various internal reports.I would like to add some data available in RC dashboard to those reports, for example the number of active subscription (ideally per app), and the MRR (ideally per app as well).Is it a way to easily get those informations from RevenueCat? I would probably use the API to get all subscriptions and compute those myself, but it would be much more efficient to use the data calculated by RC. Thanks,

We currently have an AB test running, but the results seem confusing. The tests shows the following numbers: Variant A has an annual price of $49.99 and Variant B $59.99. From this, it seems more intuitive to me that Variant A is outperforming because the price of B is only 20% higher than A’s, but there are more than double the amount of active subscriptions in Variant A. Yet, the results section suggests:“Based on our most recent run of the model, at 1 years, there is a 67% chance that Variant B has a higher LTV.”Can you explain to me where this result comes from? Maybe there’s just a lack of additional data in the dashboard that would show the real reason, but with the data available, it seems very off for us. Thanks

Hello,Is there a way for an administrator to manually assign an app user ID directly in the dashboard when it cannot be assigned in the app for subscription information? I would like to know if there is a way to assign the app user ID directly without going through the dashboard.Thank you.

My first app with subscriptions just went live!Are App Store purchases made with promo codes displayed in the RevenueCat dashboard?I see purchases for my new app, but I also sent out promo codes. When I click on the transaction details, it states that it is production environment and the takehome_percentage is 0.85.I do see a “offer_code” is null, but nothing else about if it is a promo code or not.If anyone could shed some light on the subject I would appreciate it.