The new customer metrics don't match reality.
Hello,
we recently switched to RevenueCat. After the switch, we started seeing different data.
As a mobile app, we usually pay close attention to both the number of downloads and the number of users, meaning the users who are active within the app.
However, there is a discrepancy between the new customer metric in RevenueCat and the new customer metrics in our own main dashboard.
When I read the explanations, phrases like “active” made me think, “It must be counting them as new users because it can't track those who registered earlier.”
Could this be the case?
Can a user who registered before switching to RevenueCat be recognized as a new user when they log in for the first time after switching to RevenueCat?
Or what could the issue be?
