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Question

Chart Numbers for Paywalls are far off - is that a common issue?

  • April 21, 2026
  • 1 reply
  • 20 views

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Hi there - I know that some of the charts features are still Beta. But we put a lot of work into a exit paywall cascade and right now I can’t even see if people vsiting the paywalls at all.

Firebase doesn’t count events. Our devs say that’s just not working for exit paywalls.

So I hoped the paywall charts within RC give me numbers. But when I a look at Paywalls where I have firebase data AND rc paywall chart data I see that the numbers of the rc paywall charts (“paywall encounter”) are way off compared to firebase.

Like: Firebase says 90 visits and RC paywall chart says 3.

So if numbers that I can doublecheck with a second source are way off I don’t have much trust in the rc numbers for the exit paywalls, for which I don’t have a second source.

I just wanted to know: Is that a common issue? Are others experiencing the same: firebase data and rc paywall charts not matching at all?

Thanks a lot for any responses. So I can try to figure out if there is a solution for this issue.

1 reply

chris_perriam
RevenueCat Staff
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  • RevenueCat Staff
  • April 23, 2026

Hi ​@Cookie, we’d be happy to investigate this for you. Could you please create a support request via your RevenueCat dashboard here: https://app.revenuecat.com/settings/support?tab=contact

This will allow us to view the events associated with your specific project. When creating the support request, share a link to this Community post and mention that Chris asked you to reach out.

Thanks!