Skip to main content
Question

deleted sandbox customers still appearing in dashboard


Forum|alt.badge.img

When i delete a sandbox customer in the dashboard, by selecting the the customer and click on “delete customer”, the customer still appears in the dashboard customer list.
Also when i call customers with the api,
https://api.revenuecat.com/v2/projects/{project_id}/customers

the deleted customer is still in there.

 

However when i want to open one of the deleted customers in the dashboard customer list, i get a little popup saying:

“No customer found with that App User ID. Please note that it's an exact search”

 

However when i delete a sandbox customer with the api,

https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}

the customer still appears in the dashboard, but it is gone when i call customers in the api.

 

I don’t  know if the problem has anything todo with the customer email.
In the dashboard customer list, they are all listed by email.
If have used the same email when i created those customers through the weblink, but with different appUserID’s. 

 

This post has been closed for comments

2 replies

kaitlin
RevenueCat Staff
Forum|alt.badge.img+6
  • RevenueCat Staff
  • 401 replies
  • April 24, 2025

Hi ​@reto-a26599,

This is likely due to the refresh rate of the Customers Lists - while the data that the API is returning is updated immediately, the Customer Lists typically update every 2 hours or so. Are you able to see that the customer is gone from the list now?


Forum|alt.badge.img
  • Author
  • New Member
  • 1 reply
  • April 24, 2025

Ok good to know.
Thanks Kaitlin


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings