General Questions

I’ve done everything I found online, I made sure all configurations are configured properly, checked app store connect etc. I even signed all the agreements on app store connect (saw this on another post). Still getting Package Not Available.

I can’t seem to find any way to test the refund flow for simple one time consumable non-subscription purchases (no entitlements).  This is mission critical because my backend needs to deduct tokens from a user’s account if they refund.  I understand I should expect a CANCELLATION webhook event, but if I call GET /subscribers/{app_user_id} in response to the webhook, what will be the change to their user info object? Will the purchase entry be removed from their list of purchases in the non-subscriptions json node?  Is there really no way to test refunds from the sandbox?

I created a purchase in production, which includes a trial period.  Using the automated email to manage the subscription, I cancelled the subscription, but the trial is still active. This is a revenuecat web billing product, so the product & transaction are not in Stripe.How can I immediately cancel the trial also?   

Hi, At RAGA 2025, you mentioned that your new Funnels product would be in Beta around the end of the year. Can I try it? Also: You frame it as “web-to-app”. But I’m more interested in having my normal app onboarding be remotely configurable, A/B testable, etc. So will I be able to use your Funnels product as my normal app onboarding flow (user downloads app, launches app, goes through RC funnel, finally lands on my apps home screen)?Thanks, Toby

 HelloI have linked the entitlement with the product and configured it properly. but when the user purchases the entitlement is not given in code and also not displayed in the dashboard saying “unattached products”. i am building for iOS using flutter. what should i do to fix it?

Hello,I am using RevenueCat Paywalls for Google Play Subscriptions in my App. I can successfully set up and start trial periods in my Paywall, but the price displayed for introductory offers is still the standard price, not the price after conclusion of the trial (which is discounted by X% in my case).In the Paywall editor, using Text field for an introductory offer with {{ product.price }} shows the default price and  {{ product.offer_price }}  simply shows “free”, not the discounted price after the trial period. ( {{ product.secondary_offer_price }} doesn’t show anything, but I think that’s because I only have one intro offer active )The goal is to show something like “{{ discounted price }} for {{ discounted period }} then {{regular price}} {{period}}}”. How can I achieve this?I am using the latest SDK inside Dart/Flutter.

Is there a way to configure Revenue cat to revoke entitlements immediately when billing fails and the subscritpion enters a billing retry or grace period? I’m using stripe. I noticed that my past_due stripe account have an active entitlement that doesn’t expire until end of next billing cycle!  I currently have code like this but it feels ugly and I prefer revenue cat handle it:  // Check if all subscriptions are either not active or not trialing const hasActiveOrTrialingSub = subscriptionData?.some( (sub) => sub.status === 'active' || sub.status === 'trialing' ); // Check if any subscription is past_due const hasPastDueSub = subscriptionData?.some( (sub) => sub.status === 'past_due' ); // Step 3: Fetch active entitlements for the owner const activeEntitlements = await getActiveEntitlements(ownerProfileId); console.log("activeEntitlements", activeEntitlements);

Today I am trying to create another entitlement for my project. However, popup is not clickable, yet seems to be disabled. Is there any bug preventing me to create it? Can you check it?

We are on iOS and have figured out that `checkTrialOrIntroDiscountEligibility` exists for dynamically determining if a user is eligible for an introductory offer.That lets us update the UI appropriately. However, we’d like to go a step further and start the free trial without showing the native sheet that requires a credit card. Is there a way to start the trial for the user without showing the paywall? We plan to show RC’s paywall after the introductory offer.

I’ve just realised that calling the new subscription Paywall when the user is seeking account status info and maybe modify the subscription level probably isn’t wise. Is it best practice to create Paywalls specific for this subscription change task?

 My app has been rejected multiple times during the last few weeks because Apple reviewer is unable to complete the purchase on paywall. They gave this error message: Guideline 2.1 - Performance - App CompletenessWe were still unable to purchase the subscription successfully.Review device details:- Device type: iPad Air 11-inch (M2)- OS version: iPadOS 26.1Next StepsWhen validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead.Resources- Note that in-app purchases

The paywall in my Flutter app is being flagged as non-compliant by Google Play store because it does not conform to this policy:Unclear or invisible dismiss button: Ensure that the dismiss button in your app is clearly visible and the size and color of the dismiss button is easy for users to find. If users are not able to access any content of your app without paid subscriptions, make clear indication to the user that a subscription is required to use the app. Here is my paywall, which was constructed with the RevenueCat paywall editor:  Here is the code I use to display it, which has “displayCloseButton” set to true: @override  Widget build(BuildContext context, WidgetRef ref) {    return GgcScaffold(      body: PaywallView(        offering: users.cur

Hello Everyone,in my app i have 2 subscriptions plans 1 month and 3 months. i am using revenuecat paywall.for 1 month the variable is {{ product.price_per_period }} its showig correct currency € symbol after price.for 3 months when i add {{ product.price }} it shows price of total 3 months with correct position in currency symbol means after price but when i add {{ product.price_per_month }}/mo to see price per month in that case the currency symbol € is showing before price

Hi RevenueCat team,I’m using the Paywalls feature to sell renewing subscriptions and everything has been working well. I recently added a new non-consumable product to both app stores, imported it into RevenueCat, and created a new offering + package + paywall for it.However, when I try to show this new paywall in my app, I get an offering_not_found error, and the paywall does not load. What I’ve checked so far The product is Approved in both App Store and Google Play. The RC product type is Non-consumable. Each store product is linked to one entitlement. The entitlement is linked to the new offering. The offering contains one package, and the paywall is set to use that exact package. When I switch the paywall to a pre-existing s

We are selling non renewable (non subscription) consumable products. All of our products are using offerings, however sometimes (rarely) a customer will purchase a product and the webhook event will have:"presented_offering_context": null,"presented_offering_id": null,This doesn’t make any sense because there is no place they can purchase a product within our app that doesn’t use an offering/paywall. Please advise

I would like to issue prorated refunds on App Store and Google Play accounts. Within the RC documentation, I noticed refunds can be issued on RevenueCat via the user’s profile but I assume these would be full refunds?If that is the case, I assume I would have to make the partial refunds manually via Google Play Console as described in their docs: https://support.google.com/googleplay/android-developer/answer/2741495?hl=en#zippy=If I do this, would my user profiles be updated and synced on my RC dashboard as well?  

I’m trying to display a crossed-out “full price” on our paywall to frame a discount on our checkout abandonment paywall. I was able to achieve this by adding a second package that shows the full price with a strikethrough.However, the issue is that tapping this crossed-out price selects it as the active product, which means users could accidentally try to purchase the wrong package when they press the subscribe button.Is there any solution other than hardcoding the text?Hardcoding the full price is not ideal since we support multiple currencies and pricing varies per storefront.For example:Is there a way to display a package purely as informational — like the full price with strikethrough — but make it non-selectable so users can’t tap it?Any workaround or recommended approach would be hugely appreciated. Thanks!Example of the full price with a strikethrough would be the 399,00kr in the image

I have set up an subscription product in play console with the intention to evoke the offer with the revenuecat paywall in app. The paywall works correctly, but the problem is that the subscription must be bought before download. How to developers configure their apps to be free for download with in-app subscription purchases?

Background: New to RC, iOS product has not yet been published, Android version is lagging behind in development. I’m using RC Paywall in the onboarding process and for subscription changes, with no backend services needed for my app.Subscriptions are sold on a monthly or annual basis. There are 3 pricing tiers, all delivering full access to app functionality and based on the user’s time in the app / session count. I need to support upgrades, downgrades and term changes without restriction. So my understanding is that all 6 subscriptions need to be in the same offering. So for example:  baby_monthly, baby_annual, mom_monthly, mom_annual, dad_monthly, dad_annual.It seems that I need to create custom package identifiers, and maybe use one or two of the defaults? So the mom level should be the default.Do I expand the existing id format like so:$rc_annual_baby (Annual Baby)$rc_monthly_baby (Monthly Baby)and use this for mom:

I originally started developing my app on an iPhone 13 and the paywall showed up fine. But, when I switched to testing the paywall on smaller devices such as the iPhone 13 mini, the formatting and responsiveness were not correct. A part of the paywall was cut off horizontally.In the RevenueCat editor itself, if I switch between device sizes, it works fine, but when I test locally on real physical devices, the responsiveness does not translate.I’m not sure if this is an issue on my side (I did check all my formatting and none of the hardcoded values seem to interfere with the responsiveness) or with a RevenueCat setting?Let me know if you need more information - I can upload screenshots if needed. Thanks

We’re trying to set up Google Play service credentials for our Android app, strictly following the steps in this guide:https://www.revenuecat.com/docs/service-credentials/creating-play-service-credentialsHowever, we are running into issues (see attached screenshot). We’re unsure whether this is caused by missing console permissions, a setup sequence issue, or something else in the Play Console UI (which looks different from the screenshots in the documentation).We need urgent help to resolve this so we can move forward with in-app purchases.Thank you!  

I have issues with setting up my play store app provider, two issues, not sure if unrelated. Issue 1: Service account credentials: Credentials need attentionTried following the guide 3 times now, one with the manual setup, and two times with the automated script. Every time waiting more thn 36 hours to pass, but “Credentials need attention” would not change. After doing it three times with the last time completely starting over I think I followed everything correctly and gave the correct permissions. Not sure what I am missing at this point, and because of that, not sure what other information I can provide, other than that I followed the guide word for word. Issue 2: Google developer notificationsEven though I am “Connected to Google”, test notifications are not being shown. In google play conso

Hi everyone,I’m running into the following error with my Expo React Native project and can’t figure out the cause. I’ve created development builds and also deployed a production build on TestFlight. The error still appears in both environments. My in‑app products are approved on the App Store. The paywall is configured in RevenueCat. Despite all this, the issue persists. Has anyone experienced something similar or can suggest what I might be missing?Thanks in advance for any guidance! 

Hey folks! 👋One of my macOS app customers noticed the app connecting to api-production.8-lives-cat.io and got a bit worried because a security scanner (Gridinsoft) flagged it as potentially suspicious: https://gridinsoft.com/online-virus-scanner/url/api_production-8_lives_cat-ioI traced it back to your SDK here: https://github.com/RevenueCat/purchases-ios/blob/bf85f138ab066ed20ec866a5cbedc1e25085e692/Sources/Networking/HTTPClient/HTTPRequestPath.swift#L143Could you confirm this is a legitimate RevenueCat domain? It would be great to have official confirmation so I can reassure my customer.

I want to enable the free trial switch only for the Monthly plan.Right now, when the user turns on the free trial switch, it correctly selects the package that includes the trial for the Monthly plan. So far, so good. However, if the user then changes the plan selection (for example, from Monthly to Yearly), the switch state stays the same, even though the Yearly plan should not allow a free trial. I couldn’t find clean way in the Paywall Editor to update or override the switch state when the user changes the selected plan, or to prevent the trial package from being applied to the Yearly option. How should I structure this logic?Does anyone have a recommended approach or a better way of handling this behavior?