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Question

Entitlement is not given to user after a successful purchase. says "unattached products" even though attached to an entitlement.

  • December 10, 2025
  • 1 reply
  • 17 views

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Hello

I have linked the entitlement with the product and configured it properly. but when the user purchases the entitlement is not given in code and also not displayed in the dashboard saying “unattached products”. i am building for iOS using flutter. what should i do to fix it?

1 reply

alejandra-wetsch
RevenueCat Staff
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Hey ​@natitad

Thank you for reaching out!

I believe this was answered through a support ticket, but I want to answer it here so that other developers can see it as well. 

When the “unattached product” is displayed on the Customer Profile for Sandbox or Test Store purchases, it is because Sandbox Testing access has not yet been configured for the Project. This configuration allows developers to control which users are granted an entitlement when purchasing in a Sandbox environment. You may not want to limit this by users and may wish to allow all Sandbox purchases to get processed; in that case, then setting it up to "Anybody" will have that effect.

This configuration is only available for the Test Store and Sandbox environments. This means that in production environments, entitlements will be automatically associated and granted as soon as users make a purchase, provided the product purchased has an entitlement associated with it.