General Questions

Get help with anything related to RevenueCat.

  • 557 Posts
  • 1,303 Replies

557 Posts

J
james-doc-journeyHelper
asked in General Questions

How to get around "Google Service Account credentials JSON is invalid"?

I have been following the instructions here https://docs.revenuecat.com/docs/creating-play-service-credentials and downloaded the the .json file in step 2. I am attempting to “Enter the Credentials JSON in RevenueCat” in step 4, though I’m concerned I’m doing it wrong.  The UI seems to expect a single line of text, and the .json that Google Cloud generates is quite large.  If this is the proper way to use Revenue Cat, this is janky as all hell. Anyway, I have taken the .json contents into a plain text editor, joined all lines, and removed all spaces (as per recommendations in other community posts), but when I attempt to upload the .json, I see this error message:  (Image reads: “The provided Google Service Account credentials JSON is invalid.”) This seems to be an immediate failure (many community posts seem to involve long wait times for credentials to become active or something).  There is no help for figuring out if I’m adding the json contents incorrectly, or if so, what’s wrong f

2
N
24 days ago
R
Ramiro EscamillaNew Member
asked in General Questions

Best way to identify first purchase?

I’m storing the “point of entry” that turned in a purchase. If entitlements changed I log the point of entryThis approach worked fine for months, but as the app ages, it seems more paid users are returning, and instead of using the restore option, they are actually buying the non-consumable again, so I’m getting more and more false flagsI looked at the entitlement properties, and I expected that checking equals for originalPurchaseDate and latestPurchaseDate might have been the solution. But at least in the sandbox, no changes occur to any of those dates after a repurchase  I see purchasePackage returns an SKPaymentTransaction, which has a transactionDate and an “original” property with a transactionDate. So I could probably delay the storing and cancel if I see both of those dates not matching, but I was hoping to keep all the logic in the delegate when purchaseInfo changed

0
R
25 days ago
G
Gravy DeveloperMember
asked in General Questions

Provide free month to an existing subscriber

We have a few subscribers who have had minor issues with the subscription product in our app. As a sign of good faith, we’d like to proactively offer them a free month so they stick around. We’ve seen articles for providing an introductory offer, but our use case seems to be a little different. Month 1: User starts an active monthly subscription (user pays)Month 2: We provide a “free month” so that the user is NOT billed on renewal (user does not pay)Month 3: User is automatically billed again moving forward (user pays) Is there a way to do this while keeping the subscriber active throughout the entire process, and all behind the scenes so no action is needed from their end? Any feedback is appreciated. Thanks!

4
G
27 days ago
K
Kaur KorjusNew Member
asked in General Questions

Is it normal that 90% of customers cancel their purchases before making the payment?

I have a Flutter app with $0.99 one-time consumable product. Customers start the purchase and cancel it about half a minute later when the Google payment bottom sheet appears. RevenueCat returns:PurchasesErrorCode.purchaseCancelledErrorIt's my first app with revenue, so I have nothing to compare it with. Is it normal that most of the time users start and cancel their payments?

0
K
27 days ago
A
amsdamsgramMember
asked in General Questions

User match when having multiple aliases

Hi, If we set id “A” as a user app id in RC and set id “B” as a user alias for the same user, is RC will be able to match a user with the id “B” knowing that it is not the user app id?To give you more context, we need id “A” to be set as a user app id as we need this id to be sent to Amplitude. But we also need id “B” to be set for the user as we need to it to match user between different platforms (iOS and MacOS).Could you confirm that it is the order that determine which id is set as the app user id?According to this question, it is the case so it means we should first set id B then id A then. Hope my question is clear, Thank you, Damien

0
A
27 days ago
S
SidneyNew Member
asked in General Questions

Different information

In the image it shows a renewed subscription, right after it shows payment error, but on Google Play it is renewed.The problem is that the user is getting a billing_issues_detected_at warningIt's been two days and there's no equality in the datacould someone help 

0
S
28 days ago
C
Chris1New Member
asked in General Questions

Worldwide availability of RevenueCat (China, Russia, etc.)

I’m considering using RevenueCat for my iOS app for subscriptions.However, my customers are coming from all over the world - a lot from Asia.I’ve read on the forum that api.revenuecat.com isn’t reachable from China (and eventually other countries as well). Is this still the case? - If so, what’s the solution for it?Also, is there a list of areas where RevenueCat is not working/operating?

1
C
1 month ago
A
Adi WibowoNew Member
asked in General Questions

App Store Rejected because review Restore Purchase

Hello guys, im working on apps that use flutterMy apps got rejected like thisThe issues we previously identified still need your attention. Guideline 2.1 - Performance - App CompletenessWe continued to discover one or more bugs in your app. Specifically, subscription was still not restored after purchasing. Please review the details below and complete the next steps.Steps to reproduce:1. Launched app2. Purchased subscription3. Uninstalled and reinstalled app4. Tapped “Restore Purchase”5. Nothing happenedMy code is like thisPurchaserInfo restoredInfo = await Purchases.restoreTransactions();appData.isPro = restoredInfo.entitlements.all["premium_member"]!.isActive;im already tested on real device iphone and ipad all working fine with this build, but the app reviewer said that the button Restore Purchase not working. How do i can fix this? I’m already follow the reviewer step but still cannot reproduce the error because the button worked as it should do.

1
A
1 month ago
P
Pete ChristiansonNew Member
asked in General Questions

Best way to support a single auto-renewable subscription across multiple apps?

I’d like to Bundle 9 of my iOS apps and offer users a monthly subscription to unlock the premium features on all of them as Apple now allows: https://developer.apple.com/documentation/storekit/original_api_for_in-app_purchase/subscriptions_and_offers/offering_a_subscription_across_multiple_appsAll 9 of these apps are currently in separate RC projects in my account.Is there a recommended way to enable this?Other than the article below, I couldn’t find anything about it on the RC blog or help center.Thanks!Pete

0
P
1 month ago
K
Karl HeupelNew Member
asked in General Questions

Changed Google Playstore Subscription management

When trying to edit pricing i saw the changed sub management of Google, including a warning that editing legacy subs could cause problems with API access. Does that applay to revenucat or can i go ahead and edit make the subs editable an change the pricing? CheersKarl

2
B
1 month ago
G
GuidoNew Member
asked in General Questions

Do you plan to add UWP support?

I have created a xamarin.forms app and am trying to replace the library i’m currently using for RevenueCat.My app runs on iOS, Android and UWP.I was wondering if RevenueCat has plans to support the UWP platform in the (near) future? 

0
G
1 month ago
N
nobadiNew Member
asked in General Questions

How can I view sandbox entitlements directly in my app while testing/debugging? (iOS/Swift)

I have a product linked to an entitlement. When making the purchase in sandbox mode, the entitlement only appears in the RevenueCat Dashboard when the ViewSandbox toggle is on. That’s fine as it is expected behavior.My question is how I can view those sandbox entitlements on the app?I’m assuming the best way to verify a user’s subscription status is to check their entitlements, which I believe is done with getCustomerInfo(). However, despite having the appropriate sandbox entitlement, the CustomerInfo.entitlements ALWAYS comes back empty in the app. I understand that the entitlements are in the sandbox, but I’d like to see the app’s behavior when fetching the entitlements.Is it possible to fetch sandbox entitlements without having to go through the purchase/restore purchase sequence?

0
N
1 month ago
K
Karl HeupelNew Member
asked in General Questions

iOS Subscription Error - “This item is currently being modified. Please try again later.”

Hitoday we are experiencing problems with our billing on sandbox at least.Not sure about live payment but only renewals came through there as well. whenever we try a test subscription we get something like “This item is currently being modified. Please try again later.” We did not change config of our products tn the last days thoughCheersKarl 

7
K
1 month ago
R
Roberto MartinezNew Member
asked in General Questions

Firebase extension is not working with Flutter/iOS

I have a Flutter app, using the Firebase extension and it works for Android, but on iOS, nothing happens (nothing gets updated in Firebase) after the purchase has been made. Tested on real devices, with testing card credits.

0
R
1 month ago
L
LydiaMember
asked in General Questions

event_timestamp_ms and purchased_at_ms very different

Hi there,We have an initial_purchase_event webhook where the event_timestamp is roughly 25th May but the purchased_at timestamp is roughly 2nd May. Do you have any insight as to how this can happen and whether it is a common thing? For some extra context they didn’t open the app between 2nd May and 25th May so it looks like them opening the app on 25th somehow triggered the webhook that for some reason failed to fire when they made the purchase on the 2nd. Thanks,Lydia { "api_version": "1.0", "event": { "aliases": [ "XXX" ], "app_id": "XXX", "app_user_id": "XXX", "country_code": "US", "currency": "USD", "entitlement_id": null, "entitlement_ids": [ "premium" ], "environment": "PRODUCTION", "event_timestamp_ms": 1653492042121, "expiration_at_ms": 1683048830000, "id": "XXX", "is_family_share": false, "offer_code": null, "original_app_user_id": "XXX", "original_transaction_id": "XXX", "period_type": "INTRO", "presented_of

0
L
1 month ago
K
KaldaNew Member
asked in General Questions

How do I edit the Project Settings page with my 'Service Account credentials JSON'

 Hello - does anyone know how to actually edit this? The app was previously created, and I can’t see on this page how to actually edit this. I have the JSON file ready to put in.Thanks in advanceEDIT: I have now figured it out. Just needed to click ‘view’. Sometimes the simpliest!

1
K
1 month ago
S
Saagar BainsNew Member
asked in General Questions

Understanding promo code redemption in RevenueCat

Hello - I’ve tried to summarise our problem as concisely as possible below: Problem: How do we understand promotion code redemption & user behaviour using RevenueCat?Context: We recently ran a promotion using codes generated in App Store Connect. Users who redeemed these codes received two months free on our product. The promotion is now complete and we want to understand what behaviour was like for this cohort. e.g. How many of these users continued with us or did they churn? What’s their LTV? etc.  Details: Within App Store Connect Reporting we can identify users who redeemed a code and see their ‘Subscriber ID’. Within RevenueCat we then have no method of tying users together i.e. there appears to be no common identifier across the two systems for a given user. Additionally it doesn’t appear that promotion codes sync across the two platforms i.e. when viewing an individual customer in RC, I can’t see within their history if they have utilised a promo code. Any advice appreciated

9
C
1 month ago
M
Michael EovineNew Member
asked in General Questions

First time user trying to make test purchase.

Hello community,I am new to RevenueCat and to swift programming. I am trying to get my first app up and running on the store but am having trouble with making a test purchase.  Wondering if someone can help by looking at the debug log.CN_235_Monthly2992022-05-29 18:24:59.214531+0300 CASAFlightData[56957:3007853] [Purchases] - DEBUG: ℹ️ No existing requests and products not cached, starting SKProducts request for: ["CN_235_Monthly299"]2022-05-29 18:24:59.253793+0300 CASAFlightData[56957:3007853] [Purchases] - DEBUG: 😻 SKProductsRequest did finish2022-05-29 18:24:59.253996+0300 CASAFlightData[56957:3008278] [Purchases] - DEBUG: 😻 SKProductsRequest request received responseThe code I’m running is here:class PurchaseService {        static func purchase(productId: String?, successfulPurchase: @escaping () -> Void) {                guard productId != nil else {            return        }        print(productId!)        //Perform purchase        //Get the SKProduct        Purchases.shar

0
M
1 month ago
R
RockStarNew Member
asked in General Questions

restoring a subscription for an anonymous user on another device

What happens to an anonymous user’s ID if he buys a subscription on device A, then restores on device B.Will device A still be logged in?I found it in the documentation:Transfer - If a user buys a subscription with an anonymous ID ( account A) and then restores with an identified user (account B) as long as they are logged in with the same underlying store account the store receipt will transfer to account B and only account B will have access to the subscription. how to understand it for different devices?Will the subscription be available for deviceA and deviceB or only for deviceB?

0
R
1 month ago
R
RockStarNew Member
asked in General Questions

Is it possible to get a store account(email/id)?

Hi everyone, when a user creates / restores a subscription in the application - how can I get his store account (mail)? or any other identifier associated with the store acount/subscrition id. which will be the same on another device. is it possible? I didn't find it in documentation/examples. 

0
R
1 month ago
J
JaceNew Member
asked in General Questions

What to put for base plan ID? (New Google Play Console Update)

I am trying to create some new subscriptions on Google Play console and have created a new product with a matching product ID on RevenueCat and in the Google Play console. After creating the new product on the Play Console, I have to add a “Base Plan” and give it a unique “Base Plan ID”. What should I put for the “Base Plan ID”? Should I put the product ID as the base plan ID as well? I know these are new changes to the Play Console, so appreciate any guidance I can get on this.

0
J
1 month ago
Z
ZakMember
asked in General Questions

Small percentage of users lose entitlements

My purchasing code seems to work fine for the majority of users, but I have a small portion of them who for whatever reason either have entitlements for a period of time and then lose them, or for whom the entitlements are seemingly never granted, even though the purchase was successful.When checking their customer info in the RC dashboard, it shows no entitlements.Any ideas for how to troubleshoot this? Here’s my code for completing a purchase:if let package = self.offering?.availablePackages[1] {                Purchases.shared.purchase(package: package) { [self] (transaction, purchaserInfo, error, userCancelled) in                    if let error = error {                        self.present(errorAlert(message: error.localizedDescription), animated: true, completion: nil)                    } else {                        if purchaserInfo?.entitlements["Lifetime Access"]?.isActive == true {                            entitlementsGranted = true                            saveUserData

0
Z
1 month ago
G
Gravy DeveloperMember
asked in General Questions

Are Android subscribers required to pay sales tax in some states?

We have noticed that Android subscribers in certain states are being charged sales tax on their subscription. For example, our monthly set price is $6.99, but the subscriber is being charged $7.48 ($.49 in tax). Does anyone know if this is related to us setting up business/tax documents wrong, or if Android users need to pay sales tax based on their state laws? We are providing a basic subscription app service and not selling digital goods. I have tried editing the tax settings in Google Play, but some states are uneditable so Google’s preset is taking priority. Thanks for any assistance here!  

2
G
1 month ago
S
Simon KravisNew Member
asked in General Questions

Is it possible to run the RevenueCat demo project on Cataline using XCode 12.3

I would like to run the Revenue Cat demo project on a 2013 Mac running Catalina but receive the error that the nimble package requires Swift tools 5.4.0 and the installed version for Xcode 12.3 (which is the highest version supportable on my hardware) is 5.3.0. XCode 12.5 includes Swift tools 5.4.0 but will not run on Catalina. Is there a workaround for my current hardware?

0
S
1 month ago
W
wizzardNew Member
asked in General Questions

Can I set CustomerInfo manually?

I have a requirement that I want to set a temporary entitlement for the user, (not through in-app purchase), like this cutomerInfo.entitlements[@"temp_access"].isActive = YES

1
cody
RevenueCat Staff
1 month ago

Badge winners

Show all badges
Terms & ConditionsCookie settings