General Questions

Get help with anything related to RevenueCat.

  • 1,321 Posts
  • 3,392 Replies

1321 Posts

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pgk1216New Member
asked in General Questions

purchasePackage() works properly on iPhone, but not iPad

I have RevenueCat fully set up in my React Native application, and the purchasePackage() function seems to be fully functional when testing on an iPhone. In Sandbox, the popup that prompts the user to sign in with their Apple ID to pay works and has no issues aside from slight delay in between the prompt popup and the “success” alert. However, when I test the exact same build on my iPad, purchasePackage() doesn’t do anything. No errors are thrown, and the only indication that I see the purchasePackage() doing anything at all is the addCustomerInfoUpdateListener() being fired. Other than that, no popups show up, no errors show up, nothing. I would like to note I am testing these on real devices. Any help would be greatly appreciated!

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19 days ago
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m0resleepNew Member
asked in General Questions

Two separate paywall footers for separate entitlements/offerings

I am thinking about configuring two separate entitlements in my app. One for “Premium” (access to GPT-3.5 among other features) users and another tier for “Plus” users who will have access to GPT-4 on top of premium features. Premium users should be the only users that can upgrade to Plus. GPT-4 API costs are expensive which is the reason to separate things out.I’m struggling a bit to implement the syntax in SwiftUI. I have two separate entitlements so naturally I would like to implement two separate paywall footers on two paywall screens, but the only way to configure them separately is to give them an “Offering”. I’m not sure how to initialize this offering without introducing an optional into the equation..paywallFooter(offering: *initializedOffering*, condensed: true)Writing things this way seems like hardcoding which would not allow me to change things remotely after each paywall has an offering fed to it. I would appreciate some insight into how I should proceed here.My code in p

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Ryan Glanz
RevenueCat Staff
20 days ago
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mikheil-468325New Member
asked in General Questions

Logging in/Out for subscriptions

Why do I need to log in/out to do a subscription? In real life you just choose a subscription, double click and pay with Apple Pay, it never asks for your email. I followed this video which requires the user to log in to make a purchase, which I tested and asks for an email & password. Am I going to be able to just double tap and pay for the subscription in production with the same code?

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RevenueCat Staff
20 days ago
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mikheil-468325New Member
asked in General Questions

No log in required?

The functionality I am looking for is the user does not have to log in, they can just choose a subscription plan, double click and pay with Apple Pay. Why are we logging in manually with our email and password in this tutorial?Here’s how the user logs in:logIn(BuildContext context, String newAppUserID) async { try { await Purchases.logIn(newAppUserID); // user types in newAppUserId manually String appUserID = await Purchases.appUserID; // And we get an id of the user ... } on PlatformException catch (e) { ... }} 

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kaitlin
RevenueCat Staff
21 days ago
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FirstlogicHelper
asked in General Questions

iOS: question about sandbox opt-out behavior for auto-renewal subscription.

Hi. Thanks in advance.I have simple question regarding apple sandbox behavior via revenuecat.I have monthly subscription and when I makePurchase monthly subscription, I can see it will auto-renew for 11 month then opted-outs (probably cancelled from apple)then expires.After expiration, when I re-purchase monthly again, then it opted-outs by 1 month.Is this as expected? Is there any this opted-out rules? thank you 

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21 days ago
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BambaHelper
asked in General Questions

"Function execution took 6730 ms, finished with status code: 200"

 function_name: "ext-firestore-revenuecat-purchases-handler"severity: "DEBUG""Function execution took 6730 ms, finished with status code: 200" Logs are taken from Google Cloud Console, Revenue Cat extension 0.1.12.I have only 1 “Sandbox” customer, why RC function execution takes such an extremely long time?!!  AppStore TestFlight / Sandbox auto-extends subscription each 5 minutes, and I have similar logs in Firestore (with RC Extension); in average, time varies from 800ms to 1200ms, and sometimes almost 7 seconds?Could you help please, is there any bugs / bottlenecks with this implementation? And how to disable “Debug”? Right now I am just testing, but I expect about 10,000 concurrent users and it can become really bad… thanks

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21 days ago
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DylanNew Member
asked in General Questions

How to sync subscription status of a user using the REST API

Hi, I have a mobile app (iOS/Android) and the backend is built with Django+MySQL. My app offers a monthly/yearly “premium user” subscription and we’re using RevenueCat to handle IAPs. But we also want to keep the subscription status (isPremiumUser or not) of a user in our own database’s user records as well. I read through the documentation for RevenueCat webhooks and came across this excerpt.Webhooks are commonly used to keep a subscribers status in sync with RevenueCat across multiple systems. To simplify the logic of handling different webhook types, we recommend creating a polling system using the GET /subscribers REST API to sync the subscription status of the customer from RevenueCat to your database. Then, each webhook event can simply be a trigger to call this sync function. This approach has a few benefits and can make your system more robust and scalable. The way I understand is, below are the steps to implement such a system.1. Register URL to receive webhook events.  1.1. S

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22 days ago
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soigan-raducu-florentin-bcb652New Member
asked in General Questions

How to handle subscription when deleting a user

Hello,I saw that google play requires you to have the option in the app and also through a separate webpage for users to delete their account. I was wondering what is the go to approach in terms of managing the subscription? Do we have to cancel the user subscription before deleting the account and then also delete the customer from the revenuecat side, or de we just delete the customer and that’s it? What would be the order in which we execute this operations?Thank you,Radu.

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RevenueCat Staff
22 days ago
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samskinnerNew Member
asked in General Questions

Receiving "Active" Entitlement ONCE after Expiration every time, disappears upon next reload

Hi, sorry if the title is confusing, hard to explain in one line. I am using the React Native SDK and testing on an iOS device in sandbox.The problem I’m having is that Purchases.getCustomerInfo() seems to be returning an expired entitlement in the active list on the first app run after it’s expired. On all subsequent runs, it disappears as expected because it’s expired. But it means the app thinks the user still has an active entitlement for that first run when they should not.To try and explain the steps to reproduce:User purchases a subscription, which activates the entitlement. User uses the app during the subscription and all works as expected. User closes the app. Subscription expires (dashboard reports it is expired and entitlement is expired). User opens the app, which fetches customerInfo. The entitlement still comes back in customerInfo.entitlements.active at this time. User reloads the app or closes and reopens, which refetches customerInfo. The entitlement is no longer in c

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RevenueCat Staff
22 days ago
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lawrence-e2e55cNew Member
asked in General Questions

How do I supress products (packages) already purchased when displaying an offering?

Hi all,I hope I am not asking a question that has already been answered, if so I couldn’t find the answer. My app has multiple one off in-app purchases. I would like to display these for purchase. If I add them all to an offering is there some way to exclude products (packages) that have already been purchased from the paywall when displaying the offering? Thanks L

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22 days ago
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KaseyDevNew Member
asked in General Questions

Double Tap to Pay

How to enable double tap to pay feature for users? We have integrated RevenueCat into our flutter app and configured the products successfully. We are still pre-launch so our testing is currently in Sandbox mode. Currently when testing the pay flow the user sees the paywall successfully, but there is no option to allow the user to double tap to pay. Instead there is a password field that the user must enter to authenticate their purchase. Is the double tap feature just not visible due to the Sandbox mode or is there something we’re missing? I’d rather use RevenueCat for managing user subscriptions than have another provider in front of RevenueCat that handles taking payments for users. Thanks in advance!

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23 days ago
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qamariitNew Member
asked in General Questions

Wrong Paywall Showing

I have default paywall selected but I can see wrong paywall design on ios and android app. Alot of text is missing and not according to selected paywall as default.What can be the reason? please help, thanks

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25 days ago
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JonGabNew Member
asked in General Questions

Can not delete customers

I have two customers showing up in my sandbox customer list but I can’t delete them.When I click on them, they don’t pull up but they still show up in the list.How do I contact support to help me delete these customers that refuse to go away?Another post says it could take up to an hour but it’s been over a day.   

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25 days ago
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Blueskies21New Member
asked in General Questions

Free Trial ending reminders

We're building an iOS and an Android app that uses RevenueCat to manage the subscriptions.There's a free trial period and we'd like to send users an email 2 days before their free trial period ends.  It sounded like maybe one of the webhooks could do that, but we weren't sure.  Is it possible with a webhook or is there another method you suggest? 

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26 days ago
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joe-crabtree-e82723New Member
asked in General Questions

Pay wall Call To Action button not showing trial

I’m trying to migrate to the RevenueCat paywall.I’m having an issue where I’m only seeing the “call to action” text on the button and not the “Call to action for an introductory offer”.Here’s my pay wall settings: And here’s what I’m seeing in the app when I test:If I tap the action button, I can see that it presents me with a free trial. Am I doing something wrong?

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27 days ago
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ClemensNew Member
asked in General Questions

Best way to handle downloaded content for inApp purchase?

We are selling Tour descriptions in our App, that are like ebook chapters plus files for the actual track. Currently, we include all ebooks in the app bundle. Now we want to move it to be downloadable content that is downloaded after the purchase and on a restore purchases event. Are there recommendations or best practices on how to handle the downloads? Can we place download URLs into some meta data that are only visible after the purchase?

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Ryan Glanz
RevenueCat Staff
27 days ago
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jagmcn1209New Member
asked in General Questions

Subscriptions - Creating Customer Without Knowing App

I have a React Native application using RevenueCat, so there are two apps - 1 for Android and 1 for iOS, and therefore two public API keys. I’m wanting to use the endpoint for creating a new subscriber/customer on my backend server (https://api.revenuecat.com/v1/subscribers/{app_user_id}) rather than doing it on the front end, but the issue I’m having is I don’t know which platform the user is/will be using and so not sure which API key to use with the endpoint. Does this matter or am I able to use whichever endpoint and the subscription be acceptable on either platform? (I’m specifically granting the customer an entitlement after creating them, if that makes any difference.) Thanks so much in advance!

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Michael Fogel
RevenueCat Staff
27 days ago
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infinilNew Member
asked in General Questions

Should I show paywall or restore purchases button after user has done a successful purchase?

Let’s suppose there is a subscription group with monthly and yearly product. Now a user purchases my monthly plan then should I allow users to view the paywall? Currently my approach is to let users know they already own the “Pro” package which doesn’t let them redirect to a paywall and because of that they can’t also see restore purchases button. So should i still separately show the restore puchases button? or keep following my current approach?

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28 days ago
james-de16b9
james-de16b9Member
asked in General Questions

how to add a disclaimer

Hello how to add a disclaimer message to the paywall generated remotely? 

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Ryan Glanz
RevenueCat Staff
28 days ago
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amit-biswas-933e3fNew Member
asked in General Questions

Transfar native google Pay subscription in revenueCat flutter

i want to replace native android apps by flutter android...  but i have some confution i have some google pay subscription in my native android apps.. in flutter android apps i have integrate  google pay subscription using revenueCat.. So if i replace previous android apps by flutter app, revenueCat  can manage previous native subscription

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Ryan Glanz
RevenueCat Staff
28 days ago
mariusbolik
mariusbolikNew Member
asked in General Questions

Do I need to create a new subscription or a base plan for a custom offer?

Hello community, we currently have an offering for pro subscription for $9.99. Now we want to create a special offering for the easter holidays for $7.99 (lifetime), that should not effect the users that bought for the normal price.On Apple, I created a new subscription group with the new subscription for $7.99 in it, so users that bought for $9.99 can not switch to the $7.99 subscription in the icloud settings.On google I’m not sure whats the corrent way? Should I create a whole new subscription with a new base plan, or is a new base plan in the existing subscription enough? I want to prevent that users that bought for $9.99 can switch to the $7.99 offering. Kind regards,Marius

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Michael Fogel
RevenueCat Staff
28 days ago
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raycarllei-361502New Member
asked in General Questions

Where can I see debug logging on flutterflow?

Hi everyone, I'm integrating RevenueCat into my FlutterFlow app and have enabled debug logging. I'm seeking your expertise on a few points: Accessing Logs: After enabling debug logging in FlutterFlow, where and how do you recommend accessing and interpreting these logs? Common Issues: Any common pitfalls during this integration process I should watch out for? Appreciate any insights or resources you can share. Thanks! 

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sharif
RevenueCat Staff
28 days ago
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samskinnerNew Member
asked in General Questions

Stripe Integration: should we POST on `customer.subscription.created` or `customer.subscription.updated`? (BILLING/CANCELLATION events currently firing on .created)

For our Stripe integration, we are currently sending the token over to RevenueCat (RC) when we receive the customer.subscription.created event, as instructed in the documentation here.However, as far as we can tell, when this event fires, Stripe hasn't necessarily completed processing the transaction/payment and therefore RC immediately receives a BILLING_ISSUE and CANCELLATION event from Stripe, which is what we are seeing in the "Customer History" for users. From a quick test, if we delay the POST to RC with the token by even a couple of seconds, we successfully receive the subscription and do not receive the issues mentioned above because (presumably) Stripe has finished the processing on its side by that point.Example user: My question is, should we instead be listening for the customer.subscription.updated and POSTing to RC at this time? It seems like customer.subscription.updated fires a couple of seconds after .created once Stripe has done a bit more processing, which I believe

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29 days ago
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mgsNew Member
asked in General Questions

Grant Promotional updates correctly CustomInfo on iOS not Android (using Flutter)

Hi everyone,I’m using flutter to develop a feature that grant promotion access to an entitlement.The process is :1 - Client send it’s original_app_user_id to the backend server2 - The backend server perform an API call to "https://api.revenuecat.com/v1/subscribers/#{user_id}/entitlements/#{entitlement_id}/promotional"3 - RevenueCat send status 201 response back4 - The backend send success to the Client5 - The client should refresh the customInfo (through restore purchase)This process works fine on iOS, the subscription to the entitlement is active. But on Android, it does not seems to work. Even after 5 minutes (which should clear the cache) the customInfo does not show the new subscription, even after killing and launching the app.I’m pretty sure it should work as it is, because it works on iOS. Can someone help me out ?

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wes_clark
RevenueCat Staff
29 days ago
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Harsh RaghuvanshiNew Member
asked in General Questions

Promo codes in android , implementation and validation

I have created around 5 promo codes for my in app product which is a one time purchase on Google Play console, and I want to redeem it through my app but I am not able to do that, as my app does not provide more options by which I can redeem it through, like the purchase dialogue comes to the screen and it only allows me to select the test card option for the purchases( as of now my app is in development stage), so my questions are :Is I have to create/ put some more code in my app to able to use promo code. Right now I am using react native IAP library to do so. If yes, than is there any specific link/ document which I have to follow to implement the promo codes. Can I redeem code outside my app, by putting it directly on play Store app ( in redeem & gift card section)for in app purchases(subscription and one time purchase) ,if yes ,so what all are the scenarios which I have to follow to validate the purchase, or whom can I give that redeem purchase through play store directly. Th

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29 days ago

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