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Get help with anything related to RevenueCat.

  • 2,018 Posts
  • 5,128 Replies
2019 Posts
Ben
BenNew Member
asked in General Questions
🚨 Apple just dropped something new: AppTransactionID!

Every app download now gets a unique ID tied to the user’s Apple ID — perfect for things like offering one-time deals, detecting reinstalls, or even blocking repeat offenders. Will RevenueCat support this, or do we need to pull it directly from the device? Available starting iOS 16+More info: https://developer.apple.com/documentation/storekit/apptransaction/apptransactionid

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joan-cardona
RevenueCat Staff
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YoucefDev47Member
asked in General Questions
How to dynamically show a free trial text on the Paywall in React Native ?

Hello,On the Paywall is there a way to dynamically show the free trial text according to whether the customer is subscribing for the first time or has already subscribed before ?

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chris_perriam
RevenueCat Staff
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amit-suneja-732b16New Member
asked in General Questions
TestFlight iOS 18.5 - UI Shows USD but Purchase Sheet Shows INR

Hi RevenueCat Team,I’m seeing a currency mismatch in my TestFlight build on iOS 18.4 and 18.5: Tester’s Apple ID region is set to India. In-app UI shows prices in USD. Purchase sheet shows prices correctly in INR. I’ve tried uninstalling, reinstalling but no change. This started happening after updating to iOS 18.4 and 18.5, and IOS 18.3 is worked fine Is this a known sandbox/TestFlight issue or something with my RevenueCat setup? Any advice?Thanks

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joan-cardona
RevenueCat Staff
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gs-otrNew Member
asked in General Questions
Multiple Apps - One Subscription. How?

This has been partially addressed in previous posts, but I think it’s worth brining up again because there are aspects of solving for this that are not straightforward.I’m an indie iOS developer with limited resources, and my requirements are that a user is able to subscribe within one of my apps, and get access to all my other apps as well (3 in total). In RevenueCat I understand how to link products across multiple apps within the same project with a single entitlement, that part is straightforward. The parts that aren’t relate to user management.Apple doesn't provide for this, and recommends user management with my own server. RevenueCat creates anonymized user IDs, but they are not useful for my case since they’re linked to an app instance on a particular device. RevenueCat recommends custom App User IDs, but that still requires that I use my own backend for user management.I want to spend my energy bringing features to my users, and not spend it maintaining subscription infrastruc

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Jerry SeigleNew Member
asked in General Questions
Using RevenueCat with Pure C++

I would like to know do RevenueCat support the c++ language? I'm currently using react native and their new architecture supports C++. Also I have some other projects that are not react native but they are Juce projects, which is a framework written completely on C++. I would like to know if there are any plans to release a C++ SDK.Juce allow us to create cross platform music applications. It's written in c++. I am trying my best to not need to write platforms specific code for  iOS, macOS and android. I just like to use C++

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RevenueCat Staff
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theGameAppNew Member
asked in General Questions
Item not available in your country (Urgent)

Hi everyone,I'm running into an issue when testing the subscription flow in my Android app. After installing the app and reaching the paywall, I get the following error message:"Item not available in your country"This only happens on Android, and it prevents me from completing the flow to test the subscriptions properly.Here are a few details:The app is currently in closed alpha on the Play Store.Both the app and the subscription product are marked as available in my region (I've double-checked the Play Console settings), I am using flutter.The issue doesn't happen on iOS – only Android.I'm located in a supported region, and the Google account I'm using should meet all the criteria.Has anyone experienced this before or know how to fix it? Any help would be greatly appreciated – I’m stuck and really need to test the flow end-to-end.Thanks in advance!

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RevenueCat Staff
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soscuisineHelper
asked in General Questions
Missing discounts on iPhone but not on emulator

Hi,We encounter a problem when integrating RevenueCat with promotional offers on iOS. We’re using the same App User ID on all device, but we get different results on iOS emulator, on an iPhone plugged on a Mac and on an iPhone with Testflight. We were able to integrate “Developer Determined Offer” on Android with no issues.On the iOS emulator, when we use the RC function Purchases.getProducts, we correctly see the promotional offer full_access_fidelity in the returning JSON:{  "currencyCode":"USD",  "discounts":[   {     "cycles":12,     "identifier":"full_access_fidelity",     "period":"P1M",     "periodNumberOfUnits":1,     "periodUnit":"MONTH",     "price":2.9,     "priceString":"2.90 $"   }  ],  "identifier":"sfw_full",  "introPrice":{   "cycles":1,   "period":"P1W",   "periodNumberOfUnits":1,   "periodUnit":"WEEK",   "price":0,   "priceString":"0.00 $"  },  "price":29,  "priceString":"29.00 $",  "productCategory":"SUBSCRIPTION",  "productType":"NON_CONSUMABLE",  "subscriptionPerio

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joan-cardona
RevenueCat Staff
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unaryopsNew Member
asked in General Questions
Switching apple users for testing Paywall

I’m trying to test the paywall in my app on a physical iPhone. The first time I tapped a subscription option, I was prompted to sign in with my Apple ID. After signing in, I received an error saying the user isn’t allowed to make in-app purchases in the sandbox environment. I later realized I needed to create a dedicated sandbox test user for this. I’ve since created the correct test users in App Store Connect. However, the issue I’m facing now is that the app seems to remember the original (non-sandbox) Apple ID I used, and I’m no longer prompted to log in when attempting a purchase. I’ve tried deleting and reinstalling the app, and signing out of iCloud on the device, but it still doesn’t trigger a login prompt when I tap the purchase button. Has anyone run into this? Is there a reliable way to reset or clear the previously cached Apple ID used for sandbox testing?

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zeedubNew Member
asked in General Questions
Deleted user on accident

Hello,I deleted a user on accident. I have the RevenueCat id, is there any way to restore this user and their entitlement? Will it restore when the subscription bills again? Im hoping there is some deleted db that RevenueCat persists for a bit or some solution. Thanks!

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fatih-304859New Member
asked in General Questions
Users are subscribing but I cannot see them.

How can I solve this problem? 

171
wes_clark
RevenueCat Staff
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GabrielNew Member
asked in General Questions
Lifetime products with Experiments and Paywall

Hi, I'm struggling to handle lifetime products with experiments and paywall v2.I have a flutter app that has some free and paid items. All paid items are lifetime/non consumable and each one unlock a different entitlement related only to that item. Let's say I have 2 offerings for each item to do some A/B testing. 1: The only way that I thought of using this 2 offerings for each different item is putting in the metadata the entitlement identifier for the offering and a boolean to say which one is the one active. Is that the only way to do it? As only one offering can be marked as default/current I couldn't see other way. Besides that I couldn't get offerings by its entitlement using the api in Flutter. 2: Now, let's say that I want to run Experiments for each item with this 2 offerings in the experiment. Will I get many offerings that are "current", each one with a different entitlement on the metadata? Or will I get only one as current? Having trouble figuring out this. Thanks for the

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skytakerNew Member
asked in General Questions
Error listing Revenuecat offers Flutterflow Google Play

I'm using Flutterflow with native integration. I've made all the necessary settings. My app is from Google and is in closed testing, all the subscriptions are configured correctly. I've already redone the project, recreated the products and the error is still the same.  

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chris_perriam
RevenueCat Staff
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Ian KnappNew Member
asked in General Questions
Unpausing a Google Play Subscription (Webhook Question)

I have a webhook set up and working. A user recently paused their subscription, and we received the relevant SUBSCRIPTION_PAUSED event through, which includes the date the subscription will auto-resume.But now the user says they have unpaused the subscription. We have not received any new event though, so from our end, in our customer database, their subscription status is still paused, meaning they are unable to use our app properly.Should we be receiving an event through when they unpause a subscription? And if so, what event type is it? I can’t find anything in the docs, so how are we meant to handle this situation?Thanks,Ian

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wes_clark
RevenueCat Staff
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fridrik-omarsson-cbac1aNew Member
asked in General Questions
Purchases.getProducts takes a long time to return the products

My react native application takes around 30s to return data from the Purchases.getProducts() function call. There has been no issues until now regarding this and we haven’t changed anything regarding initialization. I am using react-native-purchases@7.28.1 which should be stable according to documentation.

242
guilherme
RevenueCat Staff
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paschal-3b3398New Member
asked in General Questions
Failed to build iOS app - Swift Compiler Error (Xcode): 'SubscriptionPeriod' is ambiguous for type lookup in this context

Failed to build iOS app - Swift Compiler Error (Xcode): 'SubscriptionPeriod' is ambiguous for type lookup in this context, also on IOS emulator; already built apps cannot load subscription products, it keeps load indefinitely.    Launching lib/main.dart on iPhone 16 Plus in debug mode...Xcode build done. 26.7sFailed to build iOS appSwift Compiler Error (Xcode): 'SubscriptionPeriod' is ambiguous for type lookup in this context...Pods/PurchasesHybridCommon/ios/PurchasesHybridCommon/PurchasesHybridCommon/StoreProduct+HybridAdditions.swift:47:50Swift Compiler Error (Xcode): 'SubscriptionPeriod' is ambiguous for type lookup in this context...ios/Pods/PurchasesHybridCommon/ios/PurchasesHybridCommon/PurchasesHybridCommon/StoreProduct+HybridAdditions.swift:64:54Could not build the application for the simulator.Error launching application on iPhone 16 Plus. Please i need assistance on this Thank You!  

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joan-cardona
RevenueCat Staff
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jordan-b72f22New Member
asked in General Questions
Determining free trial eligibility (ios + android)

My paywall has dynamic terminology for if the user has access to a 7 day free trial or not and I want to determine if the user is eligible for the free trial offer I have setup for my subscription on ios and android.My app is built in react native and I’m using the react-native-purchases library from RevenueCat.I know for IOS I can use the const eligibility = await Purchases.checkTrialOrIntroductoryPriceEligibility(["myPackage"]);but for Android this isn’t available/doesn’t work.For Android can I fetch the offerings and check the introPrice field in the product and if it isn’t null I can assume that they’re eligible to use the free trial ? const offerings = await Purchases.getOfferings();const annualPackage = offerings.all["myPackage"]?.availablePackages.find(pkg => pkg.packageType === "ANNUAL");if (annualPackage && annualPackage.product.introPrice != null) { setFreeTrial(true);}  

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joan-cardona
RevenueCat Staff
I
imran-khanNew Member
asked in General Questions
Unable to Read Discounted Price from Promotional Offer on Paywall

We've configured our subscription in App Store Connect with the following setup: Introductory Offer: 2-week free trial Promotional Offer (Offer Code): 20% discount for the first year While the paywall correctly reflects the free trial via RevenueCat, we're unable to read or display the discounted price from the promotional offer using any of the available variables or fields in the paywall.Is there a way to retrieve or display the discounted price from the offer code directly in the paywall? Or does RevenueCat currently not support surfacing this data?Any guidance would be appreciated.

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H
RevenueCat Staff
H
hammad-nasirNew Member
asked in General Questions
[FLUTTER] Live Paywall not showing variable values

Variables like ‘{{ product.offer_period_in_days }}’ & ‘{{ product.offer_price_per_month }}/month’ are showing the values in the Editor but not upon being loaded in the app.

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jeffrey_bunn
RevenueCat Staff
R
redain-28c3e6New Member
asked in General Questions
Type error when Setting a customer's attributes.

export const setAttributes = async(  req: Request,  res: Response,  next: NextFunction) => {  try {  const {customer_id} = req.params;  const attributeUrl = `https://api.revenuecat.com/v2/projects/${project_id}/customers/${customer_id}/attributes`;  const url = new URL(attributeUrl);  const attributes = [    {      name: "jhon"    }  ];  const response = await fetch(url.toString(), {    method: "POST",    headers: {      Authorization: `Bearer ${process.env.REVENUE_CAT_API_KEY}`,      "Content-Type": "application/json",    },    body: JSON.stringify(attributes),  });  if (!response.ok) {    const errorData = await response.json();    const status = response.status;    console.error(`Error from RevenueCat: ${status}`, errorData);    switch (status) {      case 401:        return res.status(401).json({ error: "Invalid API key" });      case 403:        return res.status(403).json({ error: "Access denied. Insufficient permissions" });      case 429:        const retryAfter = response.h

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kaitlin
RevenueCat Staff
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theappcrafterNew Member
asked in General Questions
Paddle Paywall Integration

I’m close to releasing a flutter app. I would like to handle payments using your paddle integration for web (and possibly show a button for mobile checkout because of the recent ruling against Apple). It seems that paywalls don’t support paddle and you can’t customize a paywall button to link to a url hosting paddle checkout.  I don’t think I have an option but to create my own implementation of a paywall on web that looks like the revenuecat paywall for mobile which seems like a lot of effort and is not ideal..Are there plans to add a native Paddle integration or at least allow customization of that buttons action with revenuecat paywalls?  

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guilherme
RevenueCat Staff
J
Jared RadaNew Member
asked in General Questions
Renewal receipt emails prompt is triggering RC error even though purchase is successful

I have an iOS app, using SwiftUI, and effectively latest version of everything. I am using RevenueCat 5.23.0, minimum deployment iOS 18.1, XCode 16.3. I am facing an error which appears to only happen in production - not the sandbox. It’s extremely frustrating because it results in an RC error, even though the credit card transaction or trial start was successful. The user will tap my payment button, double click on the iOS native payment sheet to confirm w/ Face ID. The credit card payment or the trial start will succeed, and then iOS shows another prompt with the title “Turn off renewal receipt emails?” with the body “Get fewer emails by turning off renewals receipts for subscriptions. Your receipts will still be available in App Store settings > Purchase Hisotry” with two options to either turn on or off renewal emails.  No matter which option is being selected, RevenueCat is populating the error object in the completion callback! This is happening even though my user is being bi

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J
syed-bilal-shah-5be249
syed-bilal-shah-5be249New Member
asked in General Questions
REVENUECAT MY PROJECT APP

what is revnew cat appplease guide me THANKS 

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hussain
RevenueCat Staff
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joshua-mularella-21a83eNew Member
asked in General Questions
Change in subscription prices not reflected in recent renewals

This is more of an apple app store question as opposed to any issue with RevenueCat…I recently changed the annual subscription price for my iOS app from $4.99/year to $9.99/year. This change went into effect approximately 4-5 days ago. If I look in the app store, it shows the correct price. However, when I view my transactions in RevenueCat, all of my renewals continue to show $4.99. All new annual subscriptions come with a 30 day free trial so I won’t know what price they will be charged until the end of their trial. Can someone please explain to me why this is happening? Thanks!

371
hussain
RevenueCat Staff
A
awareai-devNew Member
asked in General Questions
App Store Rejection - Subscription Info Missing from Binary

Has anyone else’s app been rejected because: Apps offering auto-renewable subscriptions must include all of the following required information in the binary: - Title of auto-renewing subscription (this may be the same as the in-app purchase product name)- Length of subscription- Price of subscription, and price per unit if appropriate- Functional links to the privacy policy and Terms of Use (EULA)Our app admittedly doesn’t include links to our PP nor our EULA but thats a separate issue. I’m worried that we are getting rejected because we are using the React Native Paywall UI package to pull our paywall from RevenueCat to display it which probably means the things apple is rejecting our app for are not included in the binary.

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chris_perriam
RevenueCat Staff
D
DevTecNew Member
asked in General Questions
Safely Enabling External Payment Links for U.S. Users in My App

Hello,I have a custom paywall and I would like to programmatically open a web browser from my app to direct users to the revenue cat external checkout page. Given the recent changes allowing external payments for U.S. users, I want to confirm the safest way to implement this.What is the recommended approach to determine whether I can open an external payment link—particularly to ensure compliance with Apple’s guidelines and avoid any risk of App Store rejection?Thank you for your help.Best regards

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guilherme
RevenueCat Staff

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