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Question

Email support non responsive

  • May 14, 2026
  • 2 replies
  • 19 views

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I need help with some reports and the AI model here provide different answers everytime I ask some info.

I have sent multiple emails and unfortunately - no response yet.

Hoping to have someone from RevenueCat to help me, asap.

2 replies

jamessherlock
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I don’t work for RevenueCat, but from a forum and community perspective I’d urge you to share your full question here to ensure that folks can help you the best they can 😊

Lots of amazing people here with experience! I’m sorry you’re having a poor support experience, but the more information the easier.


erik-macinnis
RevenueCat Staff
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Hi Zaldy,

Sorry for any trouble here.

We received your latest email yesterday, and my coworker Hussain replied with a thoughtful message about using dashboard charts as the source of truth for exact reporting, plus some guidance on which charts can help with GRR/NRR-style calculations.

Please let me know if you didn’t receive that reply.

Cheers,
Erik – Developer Support Engineer