My app offers a subscription that awards in-app credits on a recurring basis. These credits when used in the app cost me operational costs, with a relatively low profit margin. Occasionally a user will subscribe, use most or all of their credits incurring me significant charges, then request a refund which so far has been granted in full every single time by Apple.
I have enabled sending consumption data to Apple, as well as tried setting the refund preference to decline refunds to avoid incurring further cash loss. I then contacted Apple, and they directly told me there is nothing I can do, and they do not have any suggestions.
Perhaps this abuse is allowed by Apple, and we just have to price it in to our service cost, but I was wondering if anyone else has experienced something similar or if you have any genuine suggestions Apple isn’t sharing with me?
