Hi team — I have a production iOS app launched 5 days ago, zero subscriptions
because Purchases.getOfferings() returns null current. Confirmed via REST API
V2 that subscription.duration is null in your database for our products
(project proj7ea33d78). Sent a detailed support ticket 12h ago, no response
yet. This is blocking revenue on a launched app. Can someone from engineering
take a look? Reference our support ticket about project proj7ea33d78.
Question
Help is needed
+4Hey there,
Matt from RevenueCat here! Just jumping in to tie up loose ends, we’ve moved the conversation and investigation over to the support ticket that was raised.
I know this is impacting a live app, and I’m looking forward to getting to the bottom of it with you there as quickly as possible!
Thanks!
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