General Questions

Hi, I am trying to dynamically display the trial duration of my annual product. I have found `trialDuration` on RC framework but I don’t know to use it? I am getting products like this:private var offering: Offering? = SubscriptionManager.shared.offerings?.currentand then need to access trial duration to display it via a text label. some thing like getting localizedPriceString.Any help would be great!

Hi everyone,for the transparency in our privacy policy, we need to know how long the user related data is stored in the systems of RevenueCat. Of course, this depends on how long a subscription is, so I could imagine something like “12 months after a subscription has ended”.Unfortunately, I haven’t found anything in RevenueCats privacy policy, so I’m asking here for a helpful note :)Best,Ben

Hello, I have multiple subscription offers, but only need to see if a user is subscribed to at least one to give them access to premium features. Since I’ve started using RevenueCat years ago, I check `purchaserInfo.activeSubscriptions.isEmpty` but RevenueCat’s documentation says to use `purchaserInfo.entitlements.active.isEmpty`.  What’s the difference between the two methods?

Since you can have multiple apps inside one project, I’m wondering what the structure should look like?If I have two different apps, one game “Fighter”, and another unrelated app “MySocial”.Do I make these under the same project, or do I put them in seperate projects? Is the multiple-app thing meant for iOS & Android version of the same app?

This only happens to one of my apps, my first app persist entitlements until it’s uninstalled, however my new app that has an one-time-purchase, grants the entitlements after payment but when the app is restarted, the entitlements are all gone despite the payment going  through, I can re-purchase it too. Is it cause im using the same service account json for both apps? The code shouldnt be wrong cause im using the same on both apps and the first one works.What could be wrong? I DID notice that I forgot to put the new app in the service account permissions, which i thought would fix the problem, but I still have the same problem.

For what I could understand from reading the docs, RevenueCat has two different methods by which we can identify the user.One method is by calling Purchases.login(). The other method is by calling Purchases.setup().What are the differences between these two methods of identifying the user?At first I thought I should call Purchases.setup() in my app initialization, and the login() method should be user right after I authenticate my user in my application, but it looks like I misundersdood it, because I am having some weird errors of unexpected transfers between anonymous and authenticated UIDs.The correct way then is to use both of these two methods but only after I know which UID to apply to the user? And the setup() method should be called only once, and after it has been called then I should only call the login method?

I don’t understand in practice what this part of the documentation really mean:https://docs.revenuecat.com/docs/restoring-purchases#google-play-on-androidGoogle Play on AndroidDue to platform limitations, purchases will be transferred as soon as you call configure if a user's purchases are already associated with another app user ID.This may cause unexpected transfers of purchases between app user IDs, especially for apps with optional logins or users with multiple devices. To prevent this behavior, you should wait to call configure until you have the appropriate app user ID for your customer. My app is developed in Flutter, and I couldn’t find a “configure” method on the RevenueCat SDK for Flutter. Is it referring to the “setup” method? If that’s so, then should I first login the user before calling setup/configure? Won’t RevenueCat throw an error when I try to login the user before calling the setup/configure method?In short, how can I set the user UID before I call the setup/configu

I have a customer that converted from a trial for $0, and it’s renewing at $0, and just got a billing error but still the subscription will renew next month? what is going on here? 

I am attempting to get a number of units of each product we have sold on a daily/weekly/monthly basis but it doesn’t seem to be clear. 

ContextFlutter base app with Revenue Cat support for store in-app items payments. Developed for Android and iOS. Currently in beta access on Play Store for mainly use in Singapore area.ProblemWhen a user attempts to buy a one-time in-app item on Android devices. We catch the following exception.PlatformException(3, The device or user is not allowed to make the purchase., {code: 3,message: The device or user is not allowed to make the purchase., readableErrorCode:PurchaseNotAllowedError, readable_error_code: PurchaseNotAllowedError,underlyingErrorMessage: Error updating purchases. DebugMessage: . ErrorCode: 3.,userCancelled: false}, null)Although we have our in-app item active in Play Store Console, Ids are synced between Play Store and Revenue Cat, our Play Store profile is set to receive payments, and, we already had payments succeed before. On iOS we have no issues on this matter. Every purchase completes normally.Example of a refused payment : Based on our search, and after a respon

Hello, We have a subscription-based, multi-platform product that’s available on Web, Android, and iOS.Last week we set up Google Play and Apple Store integration with RC for our product and it’s finally working. We just started doing Stripe integration for our Web users, and it seems to be a lot more complicated and confusing than we expected.  We feel that Strip integration is a 3rd-class citizen of RC, since there are only one vague doc, and a 2 year old sample code and a lot of required manual work. Here are our thoughts and questions.  1) Any use of SDK for Stripe at all?!When we first evaluated RC, we thought the Purchases SDK of RC would give us a hand on all platforms. (See the first paragraph below) However, it seems like the Client Side SDK of RC should be completely discarded on Web/Stripe, as it cannot do basic tasks like getPurchaserInfo (Source) even when we pass the strip_xxx Public API Key and app_user_id to the setup() method of SDK.  It throws cordova_not_available err

Hi,I am making an app where users can purchase the same subscription multiple times. Is this possible?

I have implemented consumable in-app purchases with revenue cat and wanted to use the anonymous ID (“$RCAnonymousID:…) to keep track of the purchases a user has made. This seems to work fine until a user reinstalls the app or I upload a new version of the app. I call the restore function to get previous purchases but if I check the ID with the originalRevenueCatID method I get a different ID if I reinstall the appI tested this with TestFlight (iOs) and reinstalled the same version of the app after I purchased something but the purchase is gone and also the ID is something else. Is this because of TestFlight maybe and it should work if I publish the app? Or is this generally not possible?I basically wanted to not force the user to create an account and still be able to keep track of in-app purchases across multiple versions of the same app and of course re installationsHope this is the right place to ask. Would appreciate any kind of advice!

Hello there,I’m creating multiple whitelabel apps for several platforms, clients etc and would love to use RevenueCat for everything subscription-related. I was checking out the RevenueCat Rest API but it doesn’t seem like I can (fully) create projects, apps and basically everything programatically through the API. Did I look into the wrong place or is there just no support for this? And maybe somebody knows if this is on the roadmap? All the best and thanks!

Hey guys. Apparently there has been an update to the Google Play Developer Program Policy where customers “must be able to easily cancel their subscription from within the app.”I was wondering what the best approach for this was. I’m under the impression that cancelling a subscription in-app isn't possible yet? If I’m wrong could someone point me in the right direction?I did come across this thread that says how redirect the user manage their subscription? Does any one know if this method would suffice?

Hello:We have subscriptions setup in our app, but we want to add a consumable product to give the user the same entitlement that he will get when subscription for 1 month, but this time it will be for 1 day only.is there a way to do this in Revenuecat, and is there a place in the documentation that we can follow to setup this kind of process?Our app uses Firebase as backend, and Revenuecat Firbase extension is added to the projectThank you

I am using the webhook system to keep my user's subscription up to date and if there is a BILLING_ERROR I need to set some properties on the User object in my database so that the user is reminded when they sign into the app to fix the billing error.If there is a billing issue the webhook "CANCELLATION" webhook event is sent with the cancel_reason of "BILLING_ERROR".This is all working fine for helping me to alert the user when they have a billing issue but how does my server get notified when the user fixes their billing issue so that I can update my database accordingly?I was looking at the webhooks and it looks like it would be the UNCANCELLATION webhook event but I don't see anywhere in the documentation confirming this??Also would there be a UNCANCELLATION.reason on the event object?Does anyone know if this is the case?

Services like Stripe require a secret key and a server to make a purchase. If it was possible to do entirely client-side, wouldn’t Stripe do it be default? 

Hi! I’m noticing weird behavior in my subscriptions (in sandbox, my paywall isn’t in production yet), where if a user subscribes on an iPhone, and then disconnects, then i create a new account for my app when I get to the paywall, if i try to make a subscription i get a native alert saying “you already have an active subscription”, and then the paywall closes and I can access the paying features: that is not a behavior I want, because I don’t want a user to be able to create several accounts only paying once. Furthermore, in revenueCat, the sandbox transactions done with the old account then have the userId of the new user (the linked userId changes!)How can I fix this? For information, I usePurchases.setup(MY_KEY, USER_ID) and right afterPurchases.logIn(USER_ID) in my app’s main navigator. Best,Jane 

I am not seeing all sandbox data in revenueCat : if I subscribe a user on a build of my app (and I can see the subscription worked in the Iphone’s sandbox accounts info), sometimes I still can’t see the customer in RevenueCat in Customers > Sandbox Any idea how I can fix this? Best,Jane

My ionic cordova project can no longer run on IoS since last Thursday and I have no idea why this is happening.When testing the Xcode, the code no longer processes the PurchasesCoreSwift-Info.plist, with results that the entire Purchase folder remains empty and it fails as it can not import from the Purchases.h file. We have a podfile that installs the PurchasesHybridCommon as usual (it might have something to do with that, as we were upgrading the Cocoapods when the error occured, unfortunatelly setting it back to previous versions hasn’t solved the issue.) Is there anyone else who experiences this problem? Or can offer advice where to look?

We have a monthly subscription in Apple and Google which has 1 introductory offer (i.e. 1 week free trial). Is it possible to create a second introductory offer (e.g. 2 week free trial) on the same product? Ive noticed its possible the create the offer on app store connect but how does the app know which introductory offer to display to the user? We do not want to offer the 2 week free trial to everyone.

Currently we have 6 active monthly subscriptions products on Apple and Google, however we want to reduce this down to 2. If we disable/delete the other 4 what will happen to the users that are on those subscription products? Will their subscriptions renew at the end of the month?

My android app is already published in production track and I still cant manage to retrieve offerings. The ids on RevenueCat are identical to the ids in Play Store, they acre active and i’ve waited more than 36 hours. Here is the log:D/[Purchases] - DEBUG(14514): ℹ️ Vending Offerings from cacheD/[Purchases] - DEBUG(14514): ℹ️ Checking if cache is stale AppInBackground falseD/[Purchases] - DEBUG(14514): ℹ️ Offerings cache is stale, updating from network in foregroundD/[Purchases] - DEBUG(14514): 😻 Offerings updated from network.D/[Purchases] - DEBUG(14514): ℹ️ API request started: GET /subscribers/%24RCAnonymousID%3A2ac7bf44a8bd48f192ec7584b895dcab/offeringsD/[Purchases] - DEBUG(14514): ℹ️ API request completed with status: GET /subscribers/%24RCAnonymousID%3A2ac7bf44a8bd48f192ec7584b895dcab/offerings 200D/[Purchases] - DEBUG(14514): ℹ️ Requesting products from the store with identifiers: prazosprocessuais-planobasico-teste1, teste_10_coinsD/[Purchases] - DEBUG(14514): ℹ️ Products requ

ContextI’m building a referrals feature that gives users 30 days free access to our subscription. If they’re currently on a trial, it’ll extend it by 30 days. For example, if you have a 7 day trial, it’ll extend to 37 days. ProblemWhen I extend someone’s trial, I don’t see a Revenue cat event for that subscription update. Stripe sends a customer.subscription.updated event, so everything’s fine there.My hunch is Revenuecat doesn’t support this edge case, which would be very unfortunate :/ Any recommended solutions or workarounds? Seems like a core use case to update users when anything on the subscription changes.