General Questions

Get help with anything related to RevenueCat.

  • 691 Posts
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691 Posts

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RockStarNew Member
asked in General Questions

Is it possible to get a store account(email/id)?

Hi everyone, when a user creates / restores a subscription in the application - how can I get his store account (mail)? or any other identifier associated with the store acount/subscrition id. which will be the same on another device. is it possible? I didn't find it in documentation/examples. 

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1 month ago
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Can BalkayaNew Member
asked in General Questions

RevenueCat does not show payment popup when try to purchase a consumable product again.

I tried to purchase consumable products at Test Flight and Xcode. When I try to purchase a consumable product that I’ve just purchased, RevenueCat does automatically purchase the product but does not show the payment popup, and I’m not seeing this transaction at RevenueCat dashboard. I’m concerned that it’ll be same at production environment. Any help?

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1 month ago
Kolekto
KolektoHelper
asked in General Questions

[Android] "The product is not available for purchase"

Sorry for asking this question here, but we haven’t had much luck over the SDK forum. We are still getting the “The product is not available for purchase” when attempting to subscribe on Android when using the React Native package. Initially I suspected there may be some kind of latency associated with the setup, but that doesn’t appear to be the case. Here’s a list of what we’ve checked and the current set up:The app is publicly rolled out on a production track The package name in RevenueCat matches that in our Gradle build The product identifiers match those in Google Play Console The subscriptions are active in Google Play ConsoleSet up on the Google side of things seems to be fine, as the Play Store listing is correctly pulling in our subscription packages. Here are screenshots to confirm the above:Subscriptions in GPC showing as activeApp is available and rolled out in productionPlay Store listing clearly recognises IAPsIdentifiers in RevenueCat match those in the Play ConsolePack

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1 month ago
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IANUSTEC s.r.l.New Member
asked in General Questions

Manually trigger webhook events

Hi,We tried to simulate a communication failure with our webhook endpoint and we noticed that failed events are no longer resent.How can we handle this case correctly? Is there a way to manually send a failed event?Also we not found in the documentation if there is an api rest that allows us to recover failed events. There isn't, is that correct? Thanks   

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1 month ago
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Carlo SacchettiHelper
asked in General Questions

Problem with xCode building - using version 3.9.2

My problem is this. I have an app that gives me an unknown error (error build: Command PhaseScriptExecution failed with a nonzero exit code) during the build in Xcode. The only plugin I have not updated - my current version is 3.9.2 - is purchase_flutter.I would like to know if the error could depend on the plugin. If it is necessary to upgrade to the latest version.I ask this because I would like to avoid it for this interim release and implement it in the new version next yearThanksThis is my configuration.Translated with DeepL [✓] Flutter (Channel stable, 3.0.5, on macOS 12.6 21G115 darwin-x64, locale it-IT)    • Flutter version 3.0.5 at /Users/carlosacchetti/Developer/flutter    • Upstream repository https://github.com/flutter/flutter.git    • Framework revision f1875d570e (3 months ago), 2022-07-13 11:24:16 -0700    • Engine revision e85ea0e79c    • Dart version 2.17.6    • DevTools version 2.12.2[✓] Android toolchain - develop for Android devices (Android SDK version 30.0.3)    •

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1 month ago
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Joshua SardinhaNew Member
asked in General Questions

Flutter - Consumable Purchase Validation on Server

Our Flutter app has subscriptions and consumables that are wired through RevenueCat.For this specific new feature, after a consumable purchase, some entries must be updated on the server-side. We do have endpoints to inform the back-end that a purchase was made, however, this purchase needs to be validated in the server so that malicious users won't abuse that endpoint.I found another thread with a similar issue, mostly described in this comment. We do have differences, however, which are that we need to send specific parameters (related to the purchase) to that endpoint and also that the Client must see the results with little to no delay, so using webhooks does not look like a good solution.We require some sort of purchase/transaction ID that is received by the client right after the purchase and that can be sent to the server for validation. What would be the best way to achieve this?Thank you in advance.

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1 month ago
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Abey ShiferawNew Member
asked in General Questions

how to buy consumable products again and again

hi, i was trying to set up a consumable products based on Non-Subscription Purchases doc recommendations from revenue cat https://docs.revenuecat.com/docs/non-subscriptions.but after calling purchaseProduct for a consumable product  i can't seem to purchase this product again because it was bought as a non-consumable the flutter in_app_purchase package has two methods to buy product (buyConsumables or buyNonConsumables) does revenue cat have similar way or other to make sure a product can be bought again

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2 months ago
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HemangNew Member
asked in General Questions

How to use receiveUpdated when "Offer codes" is applied

Hello! I’m trying to implement iOS Offer Codes in my app and I’m stuck.The documentation says that Apple does not provide a callback to determine if the code redemption was successful. Since the Purchases SDK will automatically pick up on new transactions that enter the underlying transaction queue, you should implement the receivedUpdated delegate or listener to respond to changes in CustomerInfo. Once we sync the Offer Code transaction, we'll automatically refresh CustomerInfo. The following things are not clear to me as I plan to implement the receivedUpdate listener,What changes would happen in CustomerInfo? Will I be able to see which offer code was applied inside this listener? Can you please share how? Is there any way the CustomerInfo can retrieve the discounted price which was set on AppStore for this offer?TIA

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2 months ago
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JockoNew Member
asked in General Questions

User gets "Currency not supported" when trying to buy the premium version of my app

I'm using revenuecat + google play with purchases_flutter.I got a mail from a user saying that they can't buy the premium version of my app due to currency issues. They get an error saying that the "currency is not supported".Apparently it's only a problem for my app, he also says that the price-tag they get is in dollars, when it should be in their own currency for their country.What could the problem be?

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J
2 months ago
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B.K.New Member
asked in General Questions

iOs App Rejected: There was a problem with the App Store Exception

Hey, before anything else I just want to clarify that I have checked the previous topics about this issue and tried to apply (if there were any) the fixes. So my problem basically is as the title says, my iOS app gets rejected from AppStore with the following issue; There was a problem with the App Store ExceptionRejection due to exception; There was a problem with the App Store.But the interesting part is that I can make test subscription purchases successfully on my iOs device while running through Xcode or Android studio;Sandbox (ios device) subscription purchase successfulIt is a Flutter cross-platform application, so the code-base is the exactly same as Android and here are Android vs iOs debug logs;Android debug log, runs 100% fineiOs debug log, runs fine on testing but gets rejected by Apple for previously mentioned exception.Are the debug logs telling me something I fail to see or understand? I have noticed that on Android I got skuDetailsList debug that it isn’t nowhere to see

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2 months ago
vvil_hvn
vvil_hvnNew Member
asked in General Questions

Why do I get WARNING "Unknown subscription length for package"

I am trying to get rid of 9 warnings from debug logs but I don’t know why I am getting them nor how/where to fix it.I have 9, one month - auto-renewing subscriptions configured in AppStore.The 9 warnings occur right after SKProductsRequest, but don’t seem to causing any real problems??It seems that it doesn’t know that my subscriptions are all 1 month subscription length? But when sandbox testing it shows that they renew and my configured products in the AppStore are definitely setup for 1 month.This is how I have my Offerings setup with the identifier “subscriptions” as seen in the 9 warnings…  Any idea why I am getting these warnings?? “WARN: ⚠️ Unknown subscription length for package 'subscriptions': PackageType.custom. Ignoring.” 2022-06-14 08:49:20.589599-0400 App [Purchases] - DEBUG: 😻 SKProductsRequest request received response2022-06-14 08:49:20.589598-0400 App [Purchases] - DEBUG: 😻 SKProductsRequest did finish2022-06-14 08:49:34.082998-0400 App [Purchases] - WARN: ⚠️ Unknow

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2 months ago
G
gasHelper
asked in General Questions

Why are all my free trials resulting in BILLING_ERROR?

Something strange has been happening over this last week. Each user who starts a free trial has it automatically cancelled due to a billing error. Event data reported by RC contains "cancel_reason": "BILLING_ERROR".The app currently looks for billing issues (via billingIssueDetectedAt  in RCEntitlementInfo) and guides the user to update their App Store billing. Beyond this, to prevent revenue loss, I’ve switched to a discounted offering without a free trial while I figure out what’s going on.For context, it’s an iOS app using Purchases v3.11.1 (although this is probably not an SDK issue).Any ideas as to what’s happening here?

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K
2 months ago
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electriappNew Member
asked in General Questions

The iOS SDK has become impossible to mock in v4

The new revenue cat v4 SDK for iOS is very difficult if not impossible to mock for unit testing purposes. Some of the contributing factors that make mocking difficult are:The majority of classes like Offerings, Offering, Package, etc are marked as final so they can’t be subclassed. So something like class MockOfferings: Offerings {} cannot be done. The majority of initializers for classes like Offerings, Offering, Package are internal so they cannot be called from outside the packageThese issues are blocking upgrading to v4 since it breaks all the existing unit tests without a new way to fix them. Is there any sample code available that successfully mocks the RevenueCat SDK?

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2 months ago
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Roberto MartinezNew Member
asked in General Questions

Should subscriptions need to be linked to stores ids or to emails?

HiI have set the RC id linked to my users accounts’ unique identifiers and I thought that was ok. So the RC accounts are linked to my app accounts (a user, theoretically could have one account with subscription and another without it, imagine like a user having a professional Dropbox subscriptions and a personal one accessed via the same device)But after an Apple rejection when they asked me to make possible that users conserve their subscriptions even if they upgrade phone, then I’m questioning myself if this is the right approach. It seems that, as subscriptions can only be cancelled via the stores menu, then all the accounts accessed via the same device would act the same.Is this the “standard” way to make it work? Subscriptions linked to Stores accounts and not to my-app accounts?I don’t have a preference, 99.9% of the cases my users will have just one account. I just want to make my app compliant and to make it work in the standard way.

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2 months ago
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KathrinNew Member
asked in General Questions

I have two RevenueCat projects? Can I connect two separate stripe account to each one?

Hi everyone, I have two projects on one RevenueCat account. I don’t want to have products for the two websites on one Stripe account. So I created two Stripe accounts.I couldn’t find a way to add separate stripe accounts to each RevenueCat project, but Sharif wrote in this post: “we can manually connect one or two additional accounts”Did I understand it correctly? RevenueCat can manually connect a second Stripe account? If yes, what would you recommend?Let RevenueCat manually connect second Stripe account  or create a new RevenueCat account for the second Stripe account. So each one RC account would have one Stripe account. I hope you understand my problem description. 

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Jens
RevenueCat Staff
2 months ago
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IANUSTEC s.r.l.New Member
asked in General Questions

products not fetched on iOS

Hi,We are trying to implement in-app subscription on android and iOS. On Android it work but on iOS app return the errorPlatformException(23, There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used) We checked the Apple Store Connect console and it seems all ok:RevenueCat Apple config is filled out with all fields We use In-app certificate and Apple Store Connect Key as credential the subscriptions plan is in “Ready to submit” and “In review” status We also have tried with StoreKit cert file for testing on simulator what is missing? Thanks

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2 months ago
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IANUSTEC s.r.l.New Member
asked in General Questions

User case of CANCELLATION event

Hi everybody!we are new if revenueCat community 👋We don't understand the correct use case of CANCELLATION event.We handle the EXPIRATION event with user's subscription deletion for all cancellation_reason values.We are testing with sandbox environment and Google Play test subscription with auto-renew every 5 min and unsubscribe automatically at the 3th period.We’ve seen that the are this history for every subscription we’ve created:INITIAL_PURCHASE RENEWAL RENEWAL RENEWAL CANCELLATION ("cancel_reason": "BILLING_ERROR") EXPIRATION ("expiration_reason": "BILLING_ERROR")So, what should we do with the CANCELLATION event?Thank in advance

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Jens
RevenueCat Staff
2 months ago
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GCCNew Member
asked in General Questions

watchOS 9 cannot fetch products with StoreKit 2 enabled

Coming from https://stackoverflow.com/questions/73762555/storekit-2-try-await-product-products-does-not-finish-and-does-not-throw-can I am unable to fetch any products with RevenueCat on watchOS 9 if I set the useStoreKit2IfAvailable flag in TestFlight. The call isPurchases.shared.getProducts …. { result in // this never gets called}I have also tried this with the native StoreKit 2 call (described in the StackOverflow thread) and I see a very similar behavior; essentially it doesn’t continue past the try await Product.productscall. This is all in TestFlight, I’m now afraid to push to production because I’m uncertain whether it will work in a public release. Now 2 things:is there any way for me to further debug this? RC, can you tell whether this issue will be lifted in production release? In both cases I think you really need to put a depreciation warning there for watchOS if you can reproduce the issue

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2 months ago
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Matt12New Member
asked in General Questions

A standard routine for handling getCustomerInfo?

Currently,  one of my apps calls `getCustomerInfo` on app launch and after any purchase has been successfully processed. Is this sufficient or should it be called more frequently? I do not understand how it works, but if a user is not connected to the internet, does it assume that the entitlement (if one existed) is still valid? If that is the case, should we be worried that some users may simply disconnect from the internet whenever they launch our app?  Furthermore, in the event that an error is thrown, how should we handle it in terms of whether or not an entitlement should be granted? Should we just inform the user to try again later? Thanks in advance!

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imougy
2 months ago
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GCCNew Member
asked in General Questions

"The receipt is missing" when purchasing via TestFlight on watchOS 9

Now this is the same that’s happened with (also watchOS) except that their problem has been solved. The documentation says that TestFlight installations won’t have a receipt until a purchase is made so you shouldn’t hit “Restore purchases” before making a purchase. However, we have seen this message now after trying to purchase an auto-renewing subscription. There isn’t much to read into the code, we basically only call Purchases.shared.purchase(product: subscriptionProduct) { storeTransaction, customerInfo, error, userCancelled in and `error.localizedDescription` says "The receipt is missing". Trying to purchase again loads for 3 seconds, then says “The receipt is missing” again. How likely is this an issue on our side, vs on RevenueCat’s side, vs on Apple’s (watchOS 9, Sandbox, TestFlight) side? I’d trust RC blindly if it wasn’t for the recent watchOS issue in their code discussed above because other than that you have a fairly well reputation among developers.

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imougy
2 months ago
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Ahmet Aziz BesliNew Member
asked in General Questions

App Transfer to New Developer Accounts

Hi all, I am planning to transfer my apps to the new developer accounts(Google&Apple)I will use the same RevenueCat account. I want to know which issues I have to handle after the transfer. 1-) Can my subscribers use the premium features that I provide with their purchases?2-) To be able to sell subscriptions again, do I need to create the credentials from the new developer accounts?3-) Is there anything else which I need to handle before, during or after the transfer? Thanks.

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imougy
2 months ago
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MorpheusNew Member
asked in General Questions

Fetch product with development bundle id (iOS)

I’m trying to have 2 versions of my app on my iOS test device: one for development and one that is the production (released) version. To do that, I use a different product bundle ID when in development (source). But changing the bundle ID seems to prevent RevenueCat from syncing and getting products. Is there any way to connect to the same app with a different bundle ID? Thanks!

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imougy
2 months ago
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Zachary ShakkedNew Member
asked in General Questions

How to handle web subscriptions sync?

We are using Paddle for web subscriptions and aren’t sure how to link userIDs and sync status with RevenueCat. Is there a way we can post userIDs and subscription status to RevenueCat so that when the user logs in on iOS we know if they are subscribed or not. The reason I want to do it this way is because otherwise we’ll have to create a new layer on our backend that tracks subscription status for all users and we will need to check that instead of the RevenueCat SDK which kind of defeats the purpose.  Otherwise, we could first check if they are RevenueCat subscribed then check our backend too - which would work I think. But isn’t there some web sdk for subscriptions?

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2 months ago
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PeterNew Member
asked in General Questions

Stripe payment issue leads to cancellation? And missing payment success events?

Hi, I have a very similar issue to  However, my issue is with Stripe, not Apple, so I created a new post. This user https://app.revenuecat.com/activity/4f1862c1/event/3f78f0bd-5bed-4de8-8772-8e4be182707d had a billing issue and cancellation on 2/1. While on Stripe, they had several more events and no cancellation event.payment failed on 2/1. This matches with revcat payment failed again on 2/8. Not found in revcat payment succeeded on 2/12. Not found in revcatNo cancellation event is found in Stripe. Can you clarify if there was an error on Revcat’s side, or if this is intended behavior? If it’s intended, what’s the recommended way to handle this scenario?

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2 months ago
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Karl HeupelNew Member
asked in General Questions

iOS Subscription Error - “This item is currently being modified. Please try again later.”

Hitoday we are experiencing problems with our billing on sandbox at least.Not sure about live payment but only renewals came through there as well. whenever we try a test subscription we get something like “This item is currently being modified. Please try again later.” We did not change config of our products tn the last days thoughCheersKarl 

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2 months ago

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