General Questions

Get help with anything related to RevenueCat.

  • 784 Posts
  • 1,925 Replies

784 Posts

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Bence DezsoNew Member
asked in General Questions

Synchronize purchases with own backend best practices

We have a special business/premium model, and we need help migrating our model to a flutter app which uses IAP.Currently, our system works as follows:Users can purchase "packages" through Stripe. Each package contains one or more "digital accesses" and we send a package redemption ID via email. On our site, users can redeem the package (once they receive the email), and we credit the digital accesses to their account.Digital access has the following properties:moduleName - The user gets access to this moduledurationInDay - From the redemption, this will be the duration. I think the following would be the best way to extend our business model with IAP:We consider every successful subscription-related transaction as a package purchase, but this time the user does not need to redeem the package. Instead, we directly credit the package to their account. We set the appUserId to our user's unique identifier (UUID) for every user.There should be a Revenue Cat endpoint where we can query all p

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1 month ago
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AlbertNew Member
asked in General Questions

Free trial on Android is empty (Flutter)

Hey, i have configured android base plan with just 1 offer to be trial 7 days but purchase package does not have introductoryPrice information on app store purchases everything works. I have backward compatible base plan but looks like trial is not, why ? I created it last week, is it because of that? In this case how to fix it ? Thanks

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1 month ago
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OddCirclesNew Member
asked in General Questions

How do I setup a product so that user could subscribe to same product multiple times.

We have a service where user could purchase multiple subscriptions.How do I set up a product so that a user could subscribe to the same product multiple times.Let me give you an example.When a user subscribe to one subscription which is for $100 a year.That user could create a group on our platform and use the pro features.Now, the same user could create multiple groups by subscribing to the same product multiple times. How do I achieve this with revenue cat on iOS? 

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1 month ago
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Bence DezsoNew Member
asked in General Questions

Missing field in transfer webhook event (sandbox)

I got the following event through webhook: {    "event_timestamp_ms" : 1674239936328.0,    "store" : "APP_STORE",    "transferred_from" : [         "84c2523f-2f06-49af-886c-a151cc630232"    ],    "transferred_to" : [         "48f3ab7f-86fd-45a3-9bf6-db8edeea0904"    ],    "type" : "TRANSFER",    "id" : "00DC5B1C-3166-47FB-8F19-AB2B406F8484",    "app_id" : "app9a300b6a91"} Is it expected? There is no product_id, so I don’t know what should I transfer.

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RevenueCat Staff
1 month ago
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frmPXPNew Member
asked in General Questions

Offer code accepted by the App Store but Revenuecat did't see it and the user has no entitlement

My app is built in Flutter. As suggested by the revenuecat documentation, I’m redirecting the users to the app store to redeem offer code.In some tests I made, the offer code was accepted by the app store but revenuecat didn’t recognize it and the user is seen as not paying.I’ve setup all the settings required bu revenuecat, including the “In-app purchase key configuration”.Not even “addPurchaserInfoUpdateListener” is called after the redemption of the offer code.

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Michael Fogel
RevenueCat Staff
1 month ago
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JacquesNew Member
asked in General Questions

The subscription has been migrated from a legacy subscription

Hi there,We are trying to asses if would be possible to make price changes to our subscription products for our Flutter app. We’ve noticed that currently the Google Play Console warns us with the following message:Would it be safe for us to proceed to make this subscription editable to update the price? In the past we have been warned not to do so, but I’m seeing other users being told that it is safe to do so?Your help is greatly appreciated!Kind regards,Jacques

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Miguel Carranza
RevenueCat Staff
2 months ago
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GolfifyMember
asked in General Questions

 allowSharingPlayStoreAccount

 Hey,  Just got the following warning while debugging restore purchase method: allowSharingPlayStoreAccount is set to false and restorePurchases has been called. This will 'alias' any app user id's sharing the same receipt. Are you sure you want to do this? Just wondering what the allowSharingPlayStoreAccount is and if we need to do anything with it? Doesn’t seem to be any mention on the restore purchases docs page.  cheers James 

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SendGroupSMS
2 months ago
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Suresh WickremasingheMember
asked in General Questions

Migration iOS app to Revenuecat without server? Current receipts are validated inside the app.

If you have a current app that does not use a server to validate receipts (Yes I know this is not reccomended), how can iOS purchases be migrated to revenuecat?  If the user initiates a restore purchase would this happen: App checks revenuecat > sees no customer data > revenuecat checks apple > sees purchase > revenuecat creates customer info > sends info back to app.

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Miguel Carranza
RevenueCat Staff
2 months ago
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operator.intercomNew Member
asked in General Questions

Offerings are empty in developer build on ios but work fine in sandbox on testflight

I’ve done everything described here and it’s working fine in sandbox but when we published application into app store, the app store version didn’t work, in the logs we got this error:Could not find SKProduct for ( "subscription_30", "subscription_360", "subscription_180") There is a problem with your configuration in App Store Connect. More info here: https://errors.rev.cat/configuring-productsIs there a way to debug or fix it?

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2 months ago
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LydiaMember
asked in General Questions

Is there any plan for a "subscription expiring soon" webhook

Hi, I was wondering if there were any plans to build a webhook that triggers when a subscription is coming to an end. Maybe around the same time as the app stores trigger their subscription expiring emails. Our business would find this really useful for sending our own comms. Thanks, Lydia

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Miguel Carranza
RevenueCat Staff
2 months ago
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Tomas MNew Member
asked in General Questions

Restore Purchase programatically?

Hello,I have a question about restoring purchases. I have an app using anonymous user ids. App starts with an intro slider, the last slider page is a pre-paywall view where the user can choose to either restore purchase or goto subscriptions ( hence the paywall). Restore purchase works as intended if the user has an ongoing subscription.  I also saw that if a user with an ongoing subscription by misstake continued to the paywall view and tried to buy another subscription this was detected by the call to Purchases.shared.purchase… and a relevant alert in Swedish was presented, perfect!But my question is there a way to programatically check if a user is eligible to restore a purchase when the user has made a new installation of the app? Then I could disable the goto subscription button on the pre-paywall view. Best Regards, Tomas

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2 months ago
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philippe levieuxNew Member
asked in General Questions

"Unsubscribe Detected At" better documentation

Good afternoonWe would like to understand better what you consider “Unsubscribe Detected At” in the documentation here: https://www.revenuecat.com/docs/customer-info If a user turn-off auto-renew, does that property gets enable with the date when the user turned it off? Thank you 

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2 months ago
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Martin SchultzNew Member
asked in General Questions

Webhook Timeout too short for AWS Lambda cold start

I’m using the Webhook integration together with a AWS Lambda to receive updates about subscriptions. I found out that, if the Lambda is not warmed up, the RevCat test call times out after 3 seconds. That is not enough to fire up the Lambda from cold start, although I’m using NodeJS which is probably one of the fastest Lambda options. Would it be possible to increase the timeout for your webhook integration?

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2 months ago
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dev99Helper
asked in General Questions

How to include more data in product?

If I want to show a custom string inside my app, when displaying the product, how can I do this? In other words, how can I set a string in my RevenueCat project, which I can display on the client side?

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RevenueCat Staff
2 months ago
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BogdastotelNew Member
asked in General Questions

Test redeem offer codes in sandbox environment

Hello, I’ve managed to invoke presentCodeRedemptionSheet() inside the react native app, and did successfully setup the subscription offer codes in the app store. However when we try to redeem the code, native modal says that the offer has already expired even though expiration date is in the future. Is it possible to test the subscription offer codes in the sandbox? thanks

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2 months ago
vvil_hvn
vvil_hvnNew Member
asked in General Questions

Why do I get WARNING "Unknown subscription length for package"

I am trying to get rid of 9 warnings from debug logs but I don’t know why I am getting them nor how/where to fix it.I have 9, one month - auto-renewing subscriptions configured in AppStore.The 9 warnings occur right after SKProductsRequest, but don’t seem to causing any real problems??It seems that it doesn’t know that my subscriptions are all 1 month subscription length? But when sandbox testing it shows that they renew and my configured products in the AppStore are definitely setup for 1 month.This is how I have my Offerings setup with the identifier “subscriptions” as seen in the 9 warnings…  Any idea why I am getting these warnings?? “WARN: ⚠️ Unknown subscription length for package 'subscriptions': PackageType.custom. Ignoring.” 2022-06-14 08:49:20.589599-0400 App [Purchases] - DEBUG: 😻 SKProductsRequest request received response2022-06-14 08:49:20.589598-0400 App [Purchases] - DEBUG: 😻 SKProductsRequest did finish2022-06-14 08:49:34.082998-0400 App [Purchases] - WARN: ⚠️ Unknow

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2 months ago
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jrifaeyNew Member
asked in General Questions

How to get notified when I make a new sale?

Hi, I would like to get notified when I make a new sale. Does RevanueCat support this type of automated notification/alert out of the box?

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cody
RevenueCat Staff
2 months ago
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BogdastotelNew Member
asked in General Questions

How to connect offer from Google play console to RC offer?

Hello, How to connect offer from Google play console to RC offer in order to include free trial in getOfferings method?

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Michael Fogel
RevenueCat Staff
2 months ago
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jake lynchNew Member
asked in General Questions

App Store rejection due to offer codes

Our app was recently rejected from the app store due to violated term 3.1.1 around in-app purchases. With the rejection the explanation was that we enable promotional codes outside of the app, but the screen shot attached is of the in-app purchase modal - which we trigger using `Purchase.presentCodeRedemptionSheet()`. On Android, we have a custom built promotional code sheet that triggers and we think they may be rejecting our app because of this, but we are unsure how they would know.  Has anyone experienced this before? Any advice? 

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cody
RevenueCat Staff
2 months ago
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josephmNew Member
asked in General Questions

QuickStart guide step 8: got error "RevenueCat.OfferingsManager.Error error 1"

I’m trying to set up RevenueCat, following the QuickStart guide.My IAP on App Store Connect has the status “Ready to Submit”. I’ve reached step 8: https://docs.revenuecat.com/docs/getting-started#8-displaying-available-products But I get the following error. I’ve searched for the error (RevenueCat.OfferingsManager.Error error 1.) but can’t find any info. I’m unsure as to what to do next. 2022-06-29 11:59:12.291881+0100 [AppName][85775:6775520] [Purchases] - DEBUG: ℹ️ No cached Offerings, fetching from network2022-06-29 11:59:12.292502+0100 [AppName][85775:6775645] [Purchases] - DEBUG: ℹ️ GetOfferingsOperation: Started2022-06-29 11:59:12.292787+0100 [AppName][85775:6775645] [Purchases] - DEBUG: ℹ️ There are no requests currently running, starting request GET subscribers/$RCAnonymousID%3A2ca8a9a49a8748b190059cf3dc1297fd/offerings2022-06-29 11:59:12.295060+0100 [AppName][85775:6775645] [Purchases] - DEBUG: ℹ️ API request started: GET /v1/subscribers/$RCAnonymousID:2ca8a9a49a8748b190059cf3

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2 months ago
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mark147New Member
asked in General Questions

Rationale behind non-consumable purchases on Google Play?

I’m new to RevenueCat and am looking into how I can migrate my existing app’s non-consumable in-app purchases to RevenueCat.I know this type of question has been asked several times, but none of the answers really answered my questionSo far, I’ve looked at using syncPurchases() but as stated in the documentation:Google Play Store does not provide an option to mark IAPs as consumable or non-consumable. RevenueCat's SDK will consume all Android IAPs upon purchase.To replicate the behavior of a non-consumable IAP for Android users, you must ensure your user will not offered the IAP after the initial purchase. Failure to do so will enable the user to re-purchase the IAP. ...and sure enough, in initial testing, as soon as I call syncPurchases() all of the user’s in-app products are consumed and the Google Play Billing client no longer sees the purchases.Regarding the first paragraph, when using the Google Play Billing API, we have the option to consume, or not consume the in-app purchase. A

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2 months ago
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AnhelNew Member
asked in General Questions

Does StoreKit 2 support Promoted in-app?

Hello!Could you please answer me if there is possibility to support Promoted in-apps in StoreKit 2 or we need still implement Original StoreKit observer https://developer.apple.com/documentation/storekit/skpaymenttransactionobserver/2877502-paymentqueue?On Apple Developer forums there is information, that we have to support both API https://developer.apple.com/forums/thread/706538?answerId=714432022#714432022Sorry that I ask question not about SDK :( But I think that you can help me with this question, because you SDK is very popular for purchases

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2 months ago
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mark147New Member
asked in General Questions

App user id

What is to stop someone sharing their app user id with a friend and so gaining the entitlements? In other words, how do we know whether it’s the same user legitimately using the app on a second device, or a different user illegitimately user the app on their device?

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2 months ago
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dkobiaNew Member
asked in General Questions

Import Decoded App Store Receipt

We would like to import old receipts. Unfortunately they are not raw base64 but have been decoded into JSON. How would we import these into RevenueCat?

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kaitlin
RevenueCat Staff
2 months ago
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amsdamsgramActive Member
asked in General Questions

Issue with Google Play Store setup

Hi, We are having issue with the Google Play Store setup.We’re seeing the following error: Invalid Play Store credentials.We’ve checked all the posts already regarding the issue.But we’ve also noticed that the RevenueCat Service Account doesn’t seem to be correctly linked to Google Cloud. We’ve followed the documentation and already granted access to the service account on the Play Store but it is still not appearing in the permission section of the service account on Google Cloud. Do you know where this issue could come from? Thank you,Damien

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RevenueCat Staff
2 months ago

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