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Get help with anything related to RevenueCat.

  • 1,616 Posts
  • 4,068 Replies
1616 Posts
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glen-bentley-97ffacNew Member
asked in General Questions
Presenting Paywall on every n launches

I want to present the Paywall, if needed, on every 4th launch of the app. I can track the launch count, but can’t seem to figure out how to couple this with .presentPaywallIfNeeded in the ContentView. // Show paywall every 4th launch if launchCount % 4 == 0 { // Present RevenueCat Paywall presentPaywall() }import Foundationimport RevenueCatclass SubscriptionManager: ObservableObject { @Published var hasPro: Bool = false init() { checkSubscriptionStatus() } func checkSubscriptionStatus() { Purchases.shared.getCustomerInfo { (customerInfo, error) in if let error = error { print("Error fetching customer info: \(error.localizedDescription)") return } print("checkSubscriptionStatus") DispatchQueue.main.async { self.hasPro = customerInfo?.entitlements["pro"]?.isActive == true print("hasPro: \(self.hasPro))") } }

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1 month ago
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kgaidisMember
asked in General Questions
Experiments: what happens with offers?

Similar to this post I have a iOS RevenueCat pricing experiment.  Separate from that, I have offer codes that users can use to purchase the subscription (standard Apple offer codes).  Will the experiment accurately exclude purchases made through offer codes? 

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K
1 month ago
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bbiscoe0218New Member
asked in General Questions
App Store in-app purchases not pulling correctly with promotional offer (free trial)

Summary: App Store in-app purchases not pulling correctly with promotional offer (free trial)Description:I am trying to offer users a free trial using RevenueCat and in-app purchases. The line of code throwing the error is:const selectedPackage = offering.availablePackages[0]; // This is the package objectconst product = selectedPackage.product; // Extract the product from the packagelet discount: any = null;if (product.discounts) {await Purchases.restorePurchases().then((res) => {console.log('Restore purchases:', res);});discount = await Purchases.getPromotionalOffer(product, product.discounts[0]).catch((error) => {Alert.alert('Error','An error occurred while fetching the subscription details. Please try again.');console.log('Error getting discount:', error);setLoading(false);return null;});}Specifically, the Purchases.getPromotionalOffer() is throwing the error:Possible Unhandled Promise Rejection (id: 0): Error: The receipt is not valid.The debug logs are showing the following

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jeffrey_bunn
RevenueCat Staff
1 month ago
karemelsayed
karemelsayedNew Member
posted in General Questions
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karemelsayed
1 month ago
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RKHNew Member
asked in General Questions
Can you use iOS In-App Purchase Key for multiple apps, not just multiple offers?

When adding an iOS In-App Purchase key to prepare for StoreKit 2 support, I see that in the docs it says You can use the same in-app purchase key for all of your offers. Can someone confirm that you can also use the same IAP Key for all of our RevenueCat Projects? We have multiple apps in the App Store, and each is configured with a different RevenueCat project. Can we use the same IAP key for all of these projects, or do we need to create one for each Project? The key is created in App Store Connect at the account level, not tied to any specific app, so it seems plausible that we are intended to use the same key for multiple projects / apps within RevenueCat.

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1 month ago
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JonGabNew Member
asked in General Questions
Can not delete customers

I have two customers showing up in my sandbox customer list but I can’t delete them.When I click on them, they don’t pull up but they still show up in the list.How do I contact support to help me delete these customers that refuse to go away?Another post says it could take up to an hour but it’s been over a day.   

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peter-lum-81a79b
1 month ago
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Eoin HamiltonNew Member
asked in General Questions
Targeting users that don't convert in timeframe with discount

We want to be able to offer a free trial to our new users when they onboard. If they don’t convert in a timeframe, we want to offer a discount to convert them. I thought targeting would help us to achieve this, but apparently not! What would you recommend? 

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joan-cardona
RevenueCat Staff
1 month ago
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Markus WolffHelper
asked in General Questions
Incoming IP addresses for webhooks?

Hi,we have internal test servers where we would also like to develop our webhook endpoints on so we can test receiving events from the RevenueCat API. Those servers are obviously only accessible from our internal network by default.To make the webhook URLs accessible for RevenueCat, I’d like to know what IP range the requests would be coming from, so I can configure our firewall accordingly.Thanks a lot,Markus

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H
1 month ago
SwiftedMind
SwiftedMindMember
asked in General Questions
How to verify a user subscription in the backend without user accounts/authentication

Hey,I am very new to everything involving in-app purchases, so sorry if this is a somewhat confused question. I am building an app (iOS/macOS only) that involves making calls to some AI tools through a custom backend that I am building as well.  I would love to not force users to create accounts at all, since purchases are done and identified through the user’s Apple ID anyways, so there’s no immediate need to. I could just let them use the app as anonymous users. However, I need some way for the backend to know if an incoming request is made by a user with an active subscription. I searched online for quite a bit, but haven’t found this exact problem yet.  From what I read in the documentation, there might be a way to do this, by sending the users App ID (generated by the RC SDK) to the backend on each request and have the backend call the RC API with that App ID to check the subscription status. I have not tested this because I am not at the stage of development yet.  I just wanted t

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SwiftedMind
1 month ago
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KimMember
asked in General Questions
Way to bulk apply RevCat entitlements?

Hi allLooking at potentially doing a campaign where group of users get X days free access to app. Many of these are previous subscribers or trials that no longer have an active subscription. I know on the customer level we can manually apply a single entitlement. Is there a way in the RevCat console to do this in bulk? e.g. all customers in a list (from RevCat customer list) get an entitlement applied? Thanks 

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2 months ago
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brandonhNew Member
asked in General Questions
Paywall comes up but no offerings. Live On Apple APP Store

Offerings are working when I submit to the App Store on test flight and real device. , but once they are approved by apple and ready for distribution, the offering do not show. Are they changing some code? This makes no sense to me why this is happening.  This is the 1st time submitting an in-app purchases for me.  I feel like I'm doing something wrong but how would Apple approve this if it was not working for them. It's like once it goes into production something changes.  The lay out is the user has 3 Searches (credits) once the 3 searches (credits) are used on the 4th search the paywall with offerings pop up. This works perfect in testing but once apple approves it, it just shows Loading  which is my default when the offering do not load. Paywall comes up but no offerings Any help is appreciated. Thank you.  

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wes_clark
RevenueCat Staff
2 months ago
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julia-835be2New Member
asked in General Questions
Feature request: Placements metadata

Hello,The new Placements feature looks great although I’m missing having metadata defined per Placement that I could read in the app. Currently metadata are only available on offerings.Imagine that you have 3 Placements, with different offerings eachPlacement1 → Offering1Placement2 → Offering2Placement3 → Offering3For each placement I’d like to dynamically define some behaviour using metadata, e.g. whether to show a success screen or subsequent better offer paywall. I could add such logic to the app by checking Placement, but it requires a new app release each time I want to change such behaviour. I could also add metadata to offering, but keep in mind the offering may be assigned to various Placements while the behaviour should be defined per place.What do you think?

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joan-cardona
RevenueCat Staff
2 months ago
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my-username-d75411New Member
asked in General Questions
If we only use Custom App User ID's how can we delete a user if we have to log them out?

I want to use only custom app user id’s in my iOS SwiftUI app, but also delete users. Per the documentation, logging out will cause creation of anonymous app_user_id: To only use custom App User IDs, you must take care not to generate any anonymous App User IDs in the SDK. Anonymous App User IDs are generated when the SDK is configured without a provided custom App User ID, and are also created on logOut() as mentioned above.https://www.revenuecat.com/docs/customers/user-ids#how-to-only-use-custom-app-user-ids But in order to delete users in RevenueCat programmatically to comply with Apple’s User Deletion Policies, I must log out the user in addition to deleting them:There are two ways to delete a customer in RevenueCat – manually through the customer dashboard or programmatically via the REST API. With either approach, you should make sure that the customer is also logged out through the RevenueCat SDK in addition to being deleted or they’ll get recreated on the next app launch.https:

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sharif
RevenueCat Staff
2 months ago
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umeryaseenNew Member
asked in General Questions
How to allow google play app reviewers to access premium features of my app without buying subscription.

My app don’t have any login or registration. User can simply come and use my app. My app is a chat bot and user can use it for free 3 times and after that user have to buy the subscription to keep using the app. Now the issue is that google is asking for login credentials to access to premium features of the app. How can I allow them to bypass this to access to features for free to test my app.  

341
jeffrey_bunn
RevenueCat Staff
2 months ago
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vishal-vats-6bdc33New Member
posted in General Questions
No favicon for the RevenueCat Main Website

I am new to RevenueCat and just learning the basics of how to integrate it in Android app. As of now, I am continuosly navigating back and forth between various revenue cat webpages and I am facing this weird UI anamoly: RevenueCat has a great looking RC fabicon attached to its docs, and community pages. But on the app.revenuecat.com page, there is no favicon. Why is that happening? Is it just an issue at my end or anyone else is facing that?  

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joan-cardona
RevenueCat Staff
2 months ago
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sgruhier-d8436fNew Member
asked in General Questions
Could not validate subscriptions API permissions

HiI watched the video, I read many post but I didn’t find a solution and I’m still blocked Could not validate subscriptions API permissions  My RevenueCat App ID: apped8cbf6a6e if someone from Revenuecat can help me please 🙏

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2 months ago
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Abhishek-adora-inc-b08226New Member
posted in General Questions
Expiration is not received immediately after grace period ends

Hi @Michael Fogel @Jens @kristineT ,As mentioned in the in this thread and also in this doc (https://www.revenuecat.com/docs/event-flows) in the billing issue flow section that if a billing issue is encountered, then the following events happen:-1. If grace period is enabled, then billing issue and cancellation event is dispatched simultaneously and when the grace period ends, then expiration event is dispatched immediately.2. If grace period is not enabled, then billing issue, cancellation and expiration is dispatched immediately.I have been testing the events in the sandbox environment for two products I created in play console in which I enabled grace period in one of them and disabled in the other one and I bought the subscription successfully and then I chose the test card always decline option before renewal to test the billing issue events. I observe that billing issue and cancellation event is dispatched in both scenarios but the expiration event is dispatched exactly after 10

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2 months ago
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ESpace -media-91bdc1Newcomer
asked in General Questions
I want to upgrade my subscriptions when I release the 2nd phase of my website? What happens?

I have a two phase website that I am building… Say I launch my website and I start charging $3.99 a month - 6 months later I roll out the second phase of my website and want to start charging $6.99 only to those who want to access the Phase two section of my site. Could this work?

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kaitlin
RevenueCat Staff
2 months ago
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GymCloudNew Member
asked in General Questions
Credentials need attention for iOS In-App Purchase Key

I want to implement offer codes in my app. This requires using In-App Purchase Key for ios app. I added that key during app setup some time ago and everything was fine, no warnings. 2 months ago I received email regarding that api key should be updated. I generated new key and added to ios app, but had Credentials need attention warning. I tried to do this one more time today and have the same issue. I followed the same steps as previously (during initial setup that was successful). I added P8 key file from App Store Connect, Key ID and Issuer ID and the only issue I have is that warning.  

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2 months ago
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RouuugeActive Member
asked in General Questions
Offering has no configured Paywall

hi, i use flutter with the latest packages versions. I get the following message: but i have configured a paywall:  what could be wrong? i already run flutter clean and reinstalled the app.   

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2 months ago
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judicodesNew Member
asked in General Questions
Could not validate subscription API permission

Been getting this error after adding the service account credential JSON, I’ve made sure that I followed the documentation: https://www.revenuecat.com/docs/creating-play-service-credentials but haven’t been able to resolve this.

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2 months ago
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jake lynchMember
asked in General Questions
Handling subscribed users who complain they do not have access to their benefits.

We get a fair number customer support messages that state something along the lines of “The app forgot that I have premium access and I had to click restore purchases.” We store subscription status to a persistent state in redux so it is confusing to us where they may be losing access to their subscriber benefits. Have other apps dealt with this? Are there common race conditions on startup that can lead to this. Anecdotally it seems to happen a lot with family sharing. Sometimes it’s user error (user signs in once, and then accidentally creates a new anonymous account). Looking for common patterns we may be handling incorrectly.Is it common for apps to get customer support requests like these?

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sharif
RevenueCat Staff
2 months ago
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sanam-shrestha-d5675aNew Member
asked in General Questions
How to handle purchases.

Hi,I’m currently using PaywallActivityLauncher to display the paywall in my Android application. I need to manage both the purchase state and the restoration of previous purchases. While I’ve come across methods to handle the purchase state, I haven’t found any options for managing the restoration of state.Could you provide guidance on how to handle restoring the state of purchases with PaywallActivityLauncherwhen user click the restore button.override fun onActivityResult(result: PaywallResult) { when(result){ PaywallResult.Cancelled -> Log.d("revenuecat ","Cancelled") is PaywallResult.Error -> Log.d("revenuecat ","Error") is PaywallResult.Purchased -> Log.d("revenuecat ","Purchased") }} Thank you!

261
Ryan Glanz
RevenueCat Staff
2 months ago
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priyadharshini-a32700New Member
asked in General Questions
V1 get customer API not returning subscription info

I would like to know that, is there any case I could not get the subscription details through api even if I have an active entitlement.It was working fine this morning. Since 2pm IST, I am not receiving their entitlements in the revenuecat subscribers response 

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wes_clark
RevenueCat Staff
2 months ago
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kaan-aydemir-356f20New Member
asked in General Questions
Can I Customize Text in RevenueCat Paywalls, or Do I Need a Custom Paywall?

Hi,I want to change the text based on Product. Atleast some part.To be more clearWeekly users have 100 credits.Monthly users have 400 credits.Yearly users have 10,000 credits  Is that possible with built-in paywalls or Do I need to create my custom Paywall? 

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joan-cardona
RevenueCat Staff
2 months ago

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