General Questions

Get help with anything related to RevenueCat.

  • 872 Posts
  • 2,184 Replies

872 Posts

E
EduardoNew Member
asked in General Questions

Subscription changes with consumable rights

I want to make a subscription similar to this example:I want a person to subscribe to a purchase of 10 monthly apples, but if he eats all 10, the first day the user can pay for a subscription of 20 monthly apples.Do I have to cancel the old subscription and create a new one?In the example above, as I tell the stores and RevenueCat, that the 30-day subscription is no longer valid because its apples have already been consumed and that a new subscription of 20 additional monthly apples will have to be created.

1
Ryan Glanz
RevenueCat Staff
2 months ago
R
Rachel_3New Member
asked in General Questions

Having trouble initiating payment UI for monthly subscription

I am trying to implement a monthly subscription as part of an in-app purchase. I am using a combination of xcode/swift and RevenueCat to implement this feature. In implementing the code that runs when the user clicks the purchase button i get the error saying "Fatal error: NSArray element failed to match the Swift Array Element typeExpected Package but found RCPackage". Where the code for the purchase button click is highlighted. Code is "guard let package = offerings.all.first?.value.availablePackages.first ".I am not sure what to do to fix this issue.  

2
D
2 months ago
M
MaruMember
asked in General Questions

How to share RC accounts between Mobile and Windows standalone

My team is currently looking into porting our Android and iOS app to a Windows standalone version (eg. for Steam), and I was wondering what the options are for communication between mobile and standalone. For example, a user would download our app on Android and start a subscription. Later, the user would download our port for Windows (logging back into his original account) and now wants to continue accessing his subscription features.

2
M
2 months ago
S
Shyam JKNew Member
asked in General Questions

Subscription Active on playstore but subscription is not activated on the App.

Hey friends! I have recently released an app on open testing (beta). When my users purchase a subscription, the google play initiates the purchase, the payment gets processed and the money gets deducted. After successful payment, it gets redirected to the app and the subscription is not seen active on the app. When i try to pay again for the subscription the playstore says you already have an active subscription. The transaction is shown on the play console dashboard also. But there is no update in the revenue cat. The customers list remains zero on my revenue cart dashboard. What should I do now? 

1
sharif
RevenueCat Staff
2 months ago
S
skuskeMember
asked in General Questions

Empty products after enabling new 'Base price' feature in App Store Connect

After receiving an email from Apple about their new ‘Base price’ functionality for In App products I have adopted prices accordingly and set the base prices. However...Now ‘getOfferingsWithCompletion’ no longer delivers those products to my app in Sandbox mode, but it (still) does in Production mode at the moment. I have not changed any IDs, all contracts are signed, I checked that everything is fine, but still no luck.All I have changed in App Store Connect is: enabled Base Price functionality for the products, adopted prices accordingly. Absolutely no other changes, neither in my code, nor on App Store Connect.Anybody else seeing this? Any help is much appreciated.Console output:2023-03-10 14:02:20.935490+0100 my3E[16682:3200389] [Purchases] - DEBUG: ℹ️ No existing products cached, starting store products request for: ["my3e_tip_2", "my3e_hide_nag", "my3e_01months_ar_nfs", "my3e_12months_ar", "my3e_tip_1", "my3e_12months_ar_nfs", "my3e_tip_4", "my3e_tip_3", "my3e_01week_ar_nfs", "my3

7
S
2 months ago
Nathan Zabaldo
Nathan ZabaldoNew Member
asked in General Questions

Caching offerings - how to update offerings

I’ve updated my subscriptions/products in Google Play and restarted my app, but RevenueCat Purchases.getOfferings() never updates with updated titles, descriptions, or pricing. How do I bust the cache to get subscription/product updates?I have a Flutter app and am running the purchases_flutter: ^3.6.0 package.

3
A
2 months ago
M
Mufaddal MakatiNew Member
asked in General Questions

How to share entitlements between various platforms?

I want to have a system like netflix where I ask users to log in with email and using my custom auth backend, store the user info. So user logs in on iOS device and purchases the subscriptions, and now can login to android device and get access to pro features (or vice versa). Achieving this so far is not the problem. The problem comes with the discrepancy where the source of truth of purchases is linked to the android or iOS account and not my app’s login.So imagine, customer A logins in android device with email - abc@email.com, and is also logged in his android id with the same email id, which is fine. But now if he logs out of my app and then log back in with another email id, say xyz@email.com, technically he should not have pro subscription. and since RC also stores both these users as separate account, the data I get from RC treats the user with xyz@email.com as a non-pro user.But now if the xyz@email.com tries to purchase the subscription, he will get an error saying - You’re a

1
sharif
RevenueCat Staff
2 months ago
F
FanisaNew Member
asked in General Questions

RevenueCat StoreKit Testing

Hi, I’m getting an error when trying to retrieve offerings from my StoreKit config file when running my unit tests. Current Setup: Tests scheme with a Unit test host app as the executable. RevenueCat Error: [Purchases] - ERROR: 😿‼️ There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-emptyUnderlying Storekit Error:[Default] [StoreKit] Failed to get products through appstored in simulator, will try using appstoreagent on host mac: Error Domain=ASDErrorDomain Code=950 "Unhandled exception" UserInfo={NSLocalizedDescription=Unhandled exception, NSLocalizedFailureReason=An unknown error occurred}Please can someone advise what might be going wrong here? Thanks! 

1
sharif
RevenueCat Staff
2 months ago
A
AbhijeetNew Member
asked in General Questions

Does play store console or revenueCat sends notification on IAP (Consumable) to developer?

If yes do I need to configure it somewhere in Play Store Console ? 

3
Michael Fogel
RevenueCat Staff
2 months ago
B
BG37Member
asked in General Questions

How could I get alias for a purchased user

Hello,How could I get alias for a purchased user from CustomInfo model class? I looked it up and just found `originalAppUserId` and cannot find any alias fields.I invoked Purchases.getCustomerInfo(), but I can’t find alias here.Please help me! 

1
Y
2 months ago
R
Roberto MartinezNew Member
asked in General Questions

Should subscriptions need to be linked to stores ids or to emails?

HiI have set the RC id linked to my users accounts’ unique identifiers and I thought that was ok. So the RC accounts are linked to my app accounts (a user, theoretically could have one account with subscription and another without it, imagine like a user having a professional Dropbox subscriptions and a personal one accessed via the same device)But after an Apple rejection when they asked me to make possible that users conserve their subscriptions even if they upgrade phone, then I’m questioning myself if this is the right approach. It seems that, as subscriptions can only be cancelled via the stores menu, then all the accounts accessed via the same device would act the same.Is this the “standard” way to make it work? Subscriptions linked to Stores accounts and not to my-app accounts?I don’t have a preference, 99.9% of the cases my users will have just one account. I just want to make my app compliant and to make it work in the standard way.

5
M
2 months ago
T
tim gMember
asked in General Questions

Does restorePurchases transfer purchases across platforms (iOS / Android)?

I’ve got a react native project that has an auth system. The user must be logged into to purchase our monthly or yearly premium subscription. He must also be logged in to restore purchases (Not sure if this is allowed by the App Store). I created an account in my Android app, purchased the premium subscription. However, when I logged into the same account in my iOS app and tried restoring purchases, I received an error because the user has no active entitlements which makes sense, but I do see the play store entitlement under all entitlements - not sure what to do with that information exactly. I was under the impression that the user could buy my premium subscription on one platform (Android), and then not have to pay for the same premium subscription on the other platform (iOS). Maybe I am misunderstanding something? I’ve read most of the docs, including the part under Restoring Purchases which says:Restoring purchases is a mechanism by which your user can restore their in-app purcha

4
T
2 months ago
R
Robert RyanNew Member
asked in General Questions

How to download entitlements for backend?

We’ve been using RevenueCat entitlements client-side with some success. That’s great.We’re now trying to integrate this with our backend to control the nature of the push notifications we do and do not send (and/or what the content of that push notification is).Yes, we have the webhook set up, and that works fine. But how do we sync our backend with the RevenueCat entitlements to, effectively, catch up on which users are already entitled? (I don’t really want to know the individual subscription/product for which people have signed up, just who is entitled to what.)There are endpoints to query a particular user, but that seems horribly inefficient to say “hey, we want to do a push for these thousands of members, so let’s query them, one at a time, to see if they still have that entitlement.” There is a CSV download for customers, but that does not appear to have all the entitlements in it. (Also, that “CSV” is actually semicolon delimited. What’s up with that?)So, bottom line, is there

1
Y
2 months ago
A
Abdul Khalique AnsariNew Member
asked in General Questions

error fetching offerings occasionally

Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used) I get this error sometimes and it fails to fetch offerings. But it resolves on its own after sometime. Please help resolve this as I would be going for production soon.

1
cody
RevenueCat Staff
2 months ago
P
Ping HsuNew Member
asked in General Questions

When to show restore button if no login credentials?

So currently, I need to implement restore purchases if the user was previously subscribed.  I understand Revenue Cat’s API in which it checks entitlements -- (Does this work for offerings btw?) I was going to show a restore button to the user if they qualify (as suggested by apple) which would trigger the function on click. However, my app has NO login credentials. Given this, I only have info such as device id, how can I make a conditional that shows whether the restore button is shown to the user or not? 

1
H
RevenueCat Staff
2 months ago
R
Rafael NicdaoNew Member
asked in General Questions

Can errors contain sensitive information like Payment Details?

To make diagnosing issues as easy as possible, we are thinking of logging errors (as documented in https://www.revenuecat.com/docs/errors) into Sentry.Our main concern is potentially storing sensitive info like Payment Details, etc. Is this a valid concern? Or are errors guaranteed to be safe to log?

0
R
2 months ago
S
SlawekNew Member
asked in General Questions

Action Needed: Apple Pay Payment Processing Certificate Expires - any changes in configuration?

Hello, I have got this e-mail from Apple:“ Your Apple Pay Payment Processing Certificate is set to expire on January 5, 2023. This certificate is required to encrypt the Apple Pay Token. If you don’t update the certificate before January 5, 2023, customers will be unable to use Apple Pay listed under merchant.<my app>.To successfully update this certificate, please reach out to your Payment Service Provider or, if the payment token is decrypted by you, follow these instructions" Do I need to perform any actions in my RevenueCat configuration?I can not find any documentation for this situation.Thanks for helpSlawek

3
S
2 months ago
Enrique Cardona
Enrique CardonaNew Member
asked in General Questions

[Flutter] Wrong prices on iOS App Store in Spain

Hi folks.I’m developing a iOS Flutter app that is available, among others, in USA and Spain.TL;DR: I’m having correct/incorrect prices on my Consumable purchases depending on the Region The long story: I have a paywall for my PRO subscription that it’s working well, showing the same prices I’m configuring in the App Store Connect UI for the different subscription options (depending on subscription duration). AFAIK this is true for all regions I’ve tested.But now I’m developing a new paywall with three consumable purchases that essentially represents bulk PRO license packages (25 PRO licenses, 50 PRO licenses and so on).The main issue here is that when I’m showing the new paywall using Spain region (the main one) the configured prices doesn’t corresponds to the ones configured in App Store Connect. More precisely, all prices are incremented by a nearly ~10% percent. The currency (EUR) looks good.But the same code & config on the iOS simulator (an “stock” iPhone 13 with iOS 15, I hav

3
Carlo Zottmann
2 months ago
P
Ping HsuNew Member
asked in General Questions

Easiest way to add a month free

I want to create a feature in my app that g9ves a user a free month for free “unlocking premium” if the user invites 3 “friends”. How can I make this happen? When I got on Apple Store Connect It only lets me add a free month at the start of their subscription

1
Jens
RevenueCat Staff
2 months ago
G
gasHelper
asked in General Questions

Notification of PLA violation from Apple

I received the following email from Apple this morning. Subject: Notification of Apple Developer Program License Agreement (PLA) violationWe are writing to inform you that your company is not in compliance with the Apple Developer Program License Agreement (PLA).Section 11.2 (Termination) states:(g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.).Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership.Please address this issue promptly. We carefully reviewed all our apps, metadata, etc and have not found anything in violation or non-compliant with the PLA. We are absolutely not engaged

4
P
2 months ago
C
chandrahasan1Member
asked in General Questions

Adding Offline Transactions into RevenueCat

Hey, we wanted to add some customers with subscriptions that are neither from Stripe nor App/Play Stores. Does revenue cat support this? Please advice if case there is a feasibility. Thank you.

6
C
2 months ago
H
halluxHelper
posted in General Questions

How do I ensure entitlements.isActive is false when the user cancels transaction?

Good day… I am trying to ensure that when a user cancels their transaction (ie. is shown the iOS wallet / purchase sceen, clicks cancel) they are not provided with benefits of a subscribed user. At this time, I am following the suggestion of the example weather app which uses the below method… @Published var customerInfo: CustomerInfo? { didSet subscriptionActive = customerInfo?.entitlements[entitlementID]?.isActive == true }}How is a subscription active if they have cancelled the transaction and the transaction is nil? (lldb) po customerInfo?.entitlements["hb-2022-premium"]?.isActive▿ Optional<Bool>  - some : true (lldb) po transactionCancelledtrue (lldb) po transactionnil

1
A
2 months ago
A
AdrianNew Member
posted in General Questions

Single API GET request for the current full list of subscribers

Hi all,After checking several questions in the community and the API documentation, it is my understanding that https://api.revenuecat.com/v1/subscribers/{app_user_id} will only get the latest purchase information for the single app_user_id provided.Is there a way to GET all the current purchase and user_id info from the users actually subscribed or in trial at once?Thanks,A.

2
M
2 months ago
I
Insense Health
asked in General Questions

User issue with Flutter Revenuecat providing free trial with promo code

I have promo codes that I created on google play for my user. With this code, the user can use 3 months free of charge. When the user logs in on another device, I can't get the information that the user is in the trial period. Therefore, the purchase screen appears again. how can i solve this. I understand from the code below that the user is a premium member. Future updatePurchaseStatus() async {final purchaserInfo = await Purchases.getCustomerInfo();final entitlements = purchaserInfo.entitlements.active.values.toList();_entitlement = entitlements.isEmpty ? Entitlement.free : Entitlement.premium;if (entitlements.isNotEmpty) { _entitlementInfo = purchaserInfo.entitlements.active.values.last;}notifyListeners();}

1
H
RevenueCat Staff
2 months ago
S
SharpRockNew Member
asked in General Questions

iOS Product Offering Issue After Price Change

I was testing my app tonight making sure changes were working and I went to test my subscription button in iOS. When I click it, it pops up an error that I have a problem with my configuration. I haven’t changed anything in the code. I did, however, set my prices to increase today (March 1st). Does this cause problems with RevenueCat? Is it something that will resolve on its own? I have found nothing to help me. Everything has been working great for the past week and it just tanked tonight.I have verified that everything works great with Google. My Apple products are not found for some reason. I even deleted my project and set it back up. Nothing. I have nothing to sign for Apple in my App Store Connect account.

2
S
2 months ago

Badge winners

  • Join the Fray
    spiriklehas earned the badge Join the Fray
  • Join the Fray
    abd-ullah-c0d96chas earned the badge Join the Fray
  • Join the Fray
    NickAhas earned the badge Join the Fray
  • Why Not Both?
    Lorenzhas earned the badge Why Not Both?
  • Shipped It
    Lorenzhas earned the badge Shipped It
Show all badges
Terms & ConditionsCookie settings