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General Questions

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pedro-sales-munizNew Member

asked in General Questions

API access page has gone away

The Google Play Services credentials documentation from Revenue Cat walks through a step (1) in the API Access page of the Google Play Console. However, that page no longer exists: Can step 1 be ignored now? PS: Google Play docs definitely need to be updated.

philippe levieuxNew Member

asked in General Questions

"Unsubscribe Detected At" better documentation

Good afternoonWe would like to understand better what you consider “Unsubscribe Detected At” in the documentation here: https://www.revenuecat.com/docs/customer-info If a user turn-off auto-renew, does that property gets enable with the date when the user turned it off? Thank you

Furkan TumayNew Member

asked in General Questions

After Implementation of RevenueCat I cant reach any static variables from my mainViewController?

After I implement RevenueCat with Swift Package Manager, everything works fine till user verification process. I create a checkStatus function: class SettingsController: UIViewController {static var subscriptionStatus = false Purchases.shared.getCustomerInfo {(customerInfo, error) in if let error = error { print("Get Customer Status Error: \(error.localizedDescription)") } else { if customerInfo?.entitlements[RevenueCatAPI.entitlementID]?.isActive == true { DispatchQueue.main.async { SettingsController.subscriptionStatus = true print(SettingsController.subscriptionStatus) } } else { DispatchQueue.main.async { SettingsController.subscriptionStatus = false print(SettingsController.subscriptionStatus) } } } }I need to reach t

RomanMartseniukNew Member

asked in General Questions

How to complete a purchase in Play Market

Hello! I decided to start use RevenueCat for my android application (it is using flutter) instead of native in_app_purchase package. I tried to follow your Docs, but I still couldn't find the point I was looking for :( My app provide possibility to buy month/year subscription. I am using purchasePackage method to make a purchase. But as I see in Subscription section in Google Play Market this purchase is not complete. Do you have some API, to complete a purchase?Best regards, Roman.

Vekta AppsNew Member

asked in General Questions

Notice about InAppProduct API usage

I am getting the following warning in my application. I don't want to have any surprises when these dates arrive.https://android-developers.googleblog.com/2023/06/changes-to-google-play-developer-api-june-2023.html Start your migration to the monetization.subscriptions APIsIf you use the Google Play Developer API client libraries - available for Java, Python, and other popular languages - we recommend upgrading to the latest versions, which already include the monetization.subscriptions APIs. Base plans can be managed with the monetization.subscription.basePlans API, and introductory pricing and free trials can be managed as offers with the monetization.subscriptions.basePlans.offers API.I'm using purchases_flutter version: ^5.2.3.Should I be concerned?I await guidance.You're using the InAppProduct API to manage subscriptions, which is now deprecated and will stop being supported for new apps in January 2024, and for all apps in May 2024. Start using the new Subscriptions API to get ne

jpm001New Member

asked in General Questions

Best practice - handling multiple offerings in app

Hello! New RC user here. 👋Regarding the practice of offering a default “standard” price on a paywall during onboarding only, and then offering a discount price when the paywall is triggered elsewhere within the app: 1st question: Obviously I can use the “current” offering for the onboarding process. However, after that I will need to hard-code the “discount offering” title into the app, correct? 2nd question: If I want to remotely remove the “discount offering” at a later time (and show default only), is it safe to delete the offering in the RC dashboard and just code my app to show the “current” offering on default?I would appreciate any thoughts or suggestions on this strategy. Thanks! Note: on iOS, using separate Subscription Groups for each product.

jpm001New Member

asked in General Questions

Separate subscription groups for products when offering sale pricing? (iOS)

When creating multiple offerings (ie. for sales or A/B testing), I understand it’s recommended that iOS devs use separate subscription groups so that users only see one offering in iOS subscription management page. HOWEVER...Question: What happens when a current user reinstalls on a new device and hits “Purchase” instead of “Restore Purchases”? With the separate subscription groups approach, there is the chance they will be double-charged if get the “B offering” when they originally purchased the “A offering”, correct? 😬Comments? Suggestions? Thx.

johnkeyesHelper

asked in General Questions

MTR from Stripe

Hi,I’m wondering about MTR for Stripe purchases.We have some products in Stripe that we do not want to be recognised in RevenueCat as revenue. From my understanding the RevenueCat server notifications are not required:RevenueCat does not require server notifications from Stripe, however doing so can speed up webhook and integration delivery times and reduce lag time for Charts. And therefore is MTR for Stripe purchases based on the receipts created via the POST /receipts API operation?Thanks.

customuseNew Member

asked in General Questions

Free trials are converted after being cancelled due to a billing errors

Hi RevenueCat team,The question is about trial conversions for our iOS app Customuse.The issue is that many of trials got converted after being cancelled due to billings errors.I’ve attached a couple of examples. We have a 3-days grace period enabled for Paid-to-Paid renewals only, so it's not the case.Moreover, the conversions occurred a few days after the trials expired.Also from the Amplitude logs we see that users have not returned to the app to make a purchase, so the payments were made automatically.Could you explain why the trials were converted, please?And how can we avoid such false conversions.At Customuse, we are really worried about this issue because users can blame us for scam.Looking forward to your response.Customer ids:c98d6c3d-2946-4920-96bd-2919fd81be0f6aacf173-34a3-492c-9f0b-dfa86d1316c8Kind regards,Dmitry, Customuse

George BrandesNew Member

asked in General Questions

52 duplicate symbols during linking (ios)

Adding RevenueCat to a new project that built okay without RevenueCat. I’ve tried the project IOS 17 & 16 with RevenueCat. Now get this type of error during linking:duplicate symbol '_OBJC_METACLASS_$_RCSubscriptionPeriod' in: /Users/username/Library/Developer/Xcode/DerivedData/project-gqirresgntulppesvshjgagnzupy/Build/Products/Debug-iphoneos/RevenueCat.o /Users/username/Library/Developer/Xcode/DerivedData/project-gqirresgntulppesvshjgagnzupy/Build/Products/Debug-iphoneos/RevenueCat_CustomEntitlementComputation.oduplicate symbol '_OBJC_CLASS_$_RCCustomerInfo' in: /Users/username/Library/Developer/Xcode/DerivedData/project-gqirresgntulppesvshjgagnzupy/Build/Products/Debug-iphoneos/RevenueCat.o /Users/username/Library/Developer/Xcode/DerivedData/project-gqirresgntulppesvshjgagnzupy/Build/Products/Debug-iphoneos/RevenueCat_CustomEntitlementComputation.oduplicate symbol '_OBJC_CLASS_$_RCPromotionalOfferEligibility' in: /Users/username/Library/Developer/Xcode/DerivedData

ahmad-4cd8c2Member

asked in General Questions

Why testing in-app-purchase is working on physical devices and not working on virtual?

Im using app subscriptions for long time but it is my first time I’m trying to test the IAP on a virtual device. Testing the android version on a virtual Pixel 7 pro (api 33) and Pixel 7 (api 34), the flow is working normally as expected until I get “ Something went wrong”, “Error code 3” however using the same testing account, the same code is working fine on a physical device. Im using flutter on a macbook device. I’m sure the Play store is updated on virtual devices.

Abey ShiferawNew Member

asked in General Questions

how to buy consumable products again and again

hi, i was trying to set up a consumable products based on Non-Subscription Purchases doc recommendations from revenue cat https://docs.revenuecat.com/docs/non-subscriptions.but after calling purchaseProduct for a consumable product i can't seem to purchase this product again because it was bought as a non-consumable the flutter in_app_purchase package has two methods to buy product (buyConsumables or buyNonConsumables) does revenue cat have similar way or other to make sure a product can be bought again

panderNew Member

asked in General Questions

App store review rejected due to "other payment mechanisms"

In my app I pretty much copy & pasted the Paywall code from the revenuecat example. So far no issues were detected during test phase and the restore purchases works as well. However after submitting for review on Apple App Store the app was rejected due to (a violation of Guideline 3.1.1):We noticed that your app includes or accesses paid digital content, services, or functionality by means other than in-app purchase, which is not appropriate for the App Store. Specifically:- The subscriptions can be purchased in the app using payment mechanisms other than in-app purchase. I’m not sure if this is related to using the revenuecat library or not, but I only have one way to buy the subscription and that’s via the button in the paywall. As “proof” of their claim they also included a screenshot which shows the loader overlay that’s shown while waiting for the ios native popup to show. Anyone else that faced this issue before or any suggestions on how to “fix it”?

user-eac8acNew Member

asked in General Questions

PurchaseParams.Builder(this, aPackage) usage

Hello, I just started adding a subscription to an android app using java for the first time.Following the getting started guide, I got to the “Making a purchase” section. I want to use the code example from this section in my app but there is one parameter I’m not sure where is coming from.This is the code:Purchases.getSharedInstance().purchase( new PurchaseParams.Builder(this, aPackage).build(), new PurchaseCallback() { @Override public void onCompleted(@NonNull StoreTransaction storeTransaction, @NonNull CustomerInfo customerInfo) { if (customerInfo.getEntitlements().get(<my_entitlement_identifier>).isActive()) { // Unlock that great "pro" content } } @Override public void onError(@NonNull PurchasesError purchasesError, boolean b) { // No purchase } });The missing parameter is aPackage in the second line. What should I put there?Additional info: The app has only one product which is a subscription, it is connected to an entitlement, and there are no offering

JohanNew Member

asked in General Questions

Finding purchase_token from Android purchases

We wish to integrate our sales data with ChartMogul. We need to send payloads to ChartMogul with data about every purchase. In section 3 of this link from ChartMogul, it is described: purchase_token - Mandatory - The purchaseToken returned by Google Play as soon as a purchase is completed. This is usually returned within the INAPP_PURCHASE_DATA object in the getBuyIntent() method. How can we access this purchase_token? We are using the webhooks sent from RevenueCat to our backend, to align our userbase with the purchasing events from RevenueCat. However there is no purchase_token field on any of these events. I assume it has been renamed..?

phil-matthewHelper

asked in General Questions

Testing RevenueCat / Stripe Integration

I’m hitting a bit of a wall getting the RevenueCat/Stripe integration up and running, mainly because I haven’t found a good path for testing test/sandbox subscriptions. I can do testing against Stripe Live, but that isn’t really a good solution..Stripe seems to only allow installation of the RC App in Live mode. It also appears that RC only allows one Stripe integration per project, meaning that I can only have one webhook config for Stripe with one Stripe webhook secret. I don’t want to (lol), but it seems like I could:Create a second RC project and attach the Stripe Test webhook there. Proxy the Stripe Test web hooks, and forward them onto RC. I haven’t tested this, so I haven’t verified if the checks on RC endpoint would allow these coming from a different source. Test in Stripe Live mode.Do I have any better options? I’m hoping I’ve just missed something that makes this really easy.Thanks in advance.

sleepingcamelNew Member

asked in General Questions

In app purchases work fine on iOS, but getting the following error on android: Cannot read properties of undefined (reading 'INAPP'

I’m using Cordova, in app purchases work perfectly on iOS, however on Android i keep getting the following error when i try to make a purchase:Cannot read properties of undefined (reading 'INAPP')Obviously this is referring to Purchases.PURCHASE_TYPE.INAPP in the code below, but i cannot figure out a solution to this after a ton of googling and whatnot, can someone give me some suggestions/pointers please?async function triggerPurchase(productId) {if (device == "ios") {const { customerInfo, productIdentifier } =await Purchases.purchaseProduct(productId);else if (device == "android") {await Purchases.purchaseProduct(productId,({ productIdentifier, customerInfo }) => {},({ error, userCancelled }) => {},null,Purchases.PURCHASE_TYPE.INAPP);}

onRoutineNew Member

asked in General Questions

How to offer permanent discounts on subscriptions?

How to offer permanent discounts on subscriptions?We currently offer two subscription plans, monthly, and yearly. Everything is setup and works fine so far. What we would like to do, is for our affiliate program, offer a % discount to people are referred to the app using a discount code. We track and setup this separately, so we can pull a different “offer” from revcat. We’re just not sure how to configure this so that users can’t see all of our subscription pricing from the native subscription management pages. I saw that iOS offers “discount codes”, but we aren’t giving unique one-time use discount codes to customers (many customers will show up with the same “referral code”). If someone gets referred to the app, we want to show them a separate set of subscriptions. However, on iOS, it seems like the user can switch between all available subscriptions via the iOS subscriptions manager. We don’t want to show (or allow switching to) these other plans for users that didn’t come

wonderlox-ai-34c5faNew Member

asked in General Questions

ios app released but products not showing up even after 72 hours

our in app subscriptions was working in develepment and testflight till we got approved on the app storenow it only works in the debug version the app status is ready for sale and all the products are approved the app has been released for 72 hours but the products still come empty i know it may take up to 24 hours for the products to show up but 72 hours is a concerning as i have not seen any one say it took this long is there a way to check if something is wrong or if we are missing any configration ?

SquadhouseNew Member

posted in General Questions

How to handle fake signups with refunds

Hi everyone,we had recently the case that some user registred 20 times in our app, bought in app purchases for each account and canceled the purchase afterwards on google. This worked pretty fine for him (no idea why google doesn´t realize this) and is pretty bad for us since we had costs serving the user but receive nothing since the user has canceld the in app purchase.Unfortunately it´s a no-go to let the user wait 2h or 2days (still not sure what is correct) unitl he receives his purchase.How does the revenue community handle this kind of problem?

ishaanNew Member

asked in General Questions

Offerings not Available

Hi, we are having an issue where our offerings are not available. I’m testing on the latest xcode simulator for iOS. I have confirmed the bundle ID in xcode matches with that in revenuecat. I have also confirmed that the product identifier matches with what I am seeing in Apple. Our app is not on the app store and we don’t have a separate prod/dev environment. What could possibly be the issue? I tried going through the steps for the post regarding offerings not showing but I’m unable to figure what is wrong.

sarbogastNew Member

asked in General Questions

Is it possible to have multiple subscriptions per user outside of pre-determined subscription groups?

I want to offer the possibility for a user to manage several teams with individual subscriptions for each team. I have read in Apple’s documentation that in order for a user to have several subscriptions for the same app, those subscriptions must be associated with separate subscription groups. But the example they give (different channels) makes it possible to have those subscription groups pre-determined. I can’t do that in my case. Is there a way to support this scenario with in-app purchase subscriptions?

Sebastien LaurentNew Member

asked in General Questions

Play store rejection, reviewer from unsupported country

Hey,My mobile game (I'm using unity SDK) got rejected by the google play store, the screenshot they provided of my paywall shows that the offers weren’t properly shown.We didn’t change the paywall in this submission, and it seems to be working fine on the live version and on iOS.When digging a bit on the potential reasons why, I found out that it is potentially related to the currency info or price property of the packages. I know for a fact, from previous screenshots they sent me, that play store reviewers are sometimes from countries where my subscription offers are not available (India or Pakistan I think).I feel this is conflicting with the fact that my app needs to get access to currency info and package price in order to show the offers.How does revenue cat handle that weird case where the paywall is supposed to show offers that are actually not available to the playstore reviewer given its unsupported country ?Any help appreciated thanks !

electriappNew Member

asked in General Questions

The iOS SDK has become impossible to mock in v4

The new revenue cat v4 SDK for iOS is very difficult if not impossible to mock for unit testing purposes. Some of the contributing factors that make mocking difficult are:The majority of classes like Offerings, Offering, Package, etc are marked as final so they can’t be subclassed. So something like class MockOfferings: Offerings {} cannot be done. The majority of initializers for classes like Offerings, Offering, Package are internal so they cannot be called from outside the packageThese issues are blocking upgrading to v4 since it breaks all the existing unit tests without a new way to fix them. Is there any sample code available that successfully mocks the RevenueCat SDK?

lance-samariaHelper

asked in General Questions

After Deleting a Transaction from StoreKit, why does RevenueCat still think the Transaction Exists?

I’m new to RevenueCat, read the setup docs, watched some YouTube videos, and I got everything working so far. But I ran into a problem after making a test purchase on a real device.A- In viewDidLoad I run fetchCustomerInfo() to check if the user has subscribed or not. When the user hasn’t, the subscribe and restore buttons are shown. I press the subscribeButton and the transaction is successful. I stop the app, and when I restart, the buttons don’t show, which is correct.B- In Xcode I go to Debug > StoreKit > ManageTransactions > I delete the Transaction, and it says No Transaction.C- I stop the app, open the app back up, and the buttons don’t show, but they should show because there aren't any transactions. I check the flow in step 2 again and it still says No Transaction.D- I go to the RevenueCat console, Projects > My Project > iOS > Customers > Active/Sandbox/Non-Subscription/Expired, there aren't any customers in either of them. There is no data whatsoever.E-

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