General Questions

Get help with anything related to RevenueCat.

  • 872 Posts
  • 2,184 Replies

872 Posts

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Notorious DevNew Member
asked in General Questions

Change in Custom UserID

In The Case of a Change/ Changes in Custom UserID,what happens to the Older userID(s)?does the older custom user ID still old subscription privilege ? I am trying to cap the number of devices that can be signed in with a subscription with My logic,  in the case where a user intentionally try to outsmart the system by signing in the same email they used in purchasing a subscription to many device in pursuance of premium access for multiple devices with a different Sign In with Apple or google sign in, my Logic create a new custom User ID for the original subscription account ,each an every time its been used with a new Auth, with the hope that each and every previous custom userID would be redundant , hence limiting number of account that is allowed for one subscription account . So please, tell me what will happen to the previous custom IDs that were created before the the account was assigned a new one .. thanks    

2
N
1 month ago
J
Jack LinNew Member
asked in General Questions

Can I use RevenueCat alongside with Google's and Apple's API?

Can I use Google Play Developer API and App Store Server API (e.g. cancel, defer, extend) if needed? Will it affect subscription management of RevenueCat if I use those original APIs rather than RevenueCat REST API?

1
Michael Fogel
RevenueCat Staff
1 month ago
M
Mahmoud haj aliNew Member
asked in General Questions

RevenueCat requires Xcode 13.2 with Swift 5.5.2 to compile.

I’m using revenueCat in my flutter project, when building my app in Xcode it throw this exception:RevenueCat requires Xcode 13.2 with Swift 5.5.2 to compile. installed Xcode version: Version 14.2 (14C18)swift --version:swift-driver version: 1.62.15 Apple Swift version 5.7.2 (swiftlang-5.7.2.135.5 clang-1400.0.29.51)Target: x86_64-apple-macosx12.0any help?

3
M
1 month ago
F
FlorianNew Member
asked in General Questions

What's the best approach to send email to users with an upcoming renewal?

Hi, We would like to send an email and push notifications to users which are on our yearly plan and have an upcoming renewal in 7 days. We would like to avoid users who have opted-out for renewal and/or are on a monthly plan. I was thinking of the approach below, but I’m wondering if it’s the best way to do it:Use webhooks from RevenueCat When we receive RENEWAL or INITIATE_PURCHASE (with period=NORMAL to avoid free trial users), we schedule the sending of email/notification based on the parameter expiration_at_ms If we receive CANCELLATION with reason = UNSUBSCRIBE, we cancel the schedule for this user => not sure if we will receive this when the user opt-out for renewal or at the end of the subscription periodWhat do you think of this? Is there a better approach? Thanks!    

2
F
1 month ago
S
ScottHelper
asked in General Questions

Consumable Purchase via Test Flight

I am testing a tvOS app that has a subscription and two consumable product IAP. The consumable product IAP works properly when running the tvOS app via Xcode. However, when running the same app via Test Flight, the consumable IAP does not allow the purchase of a second exact consumable and instead provides this message: “The In-app purchase has already been bought. It will be restored for free”. Again this is a consumable purchase so there should be no restoration and the user should be able to purchase it as often as they want. This again does NOT happen when running via Xcode. The consumable IAP is set as consumable on App Store Connect and is not associated with any entitlement here on RevenueCat. I am obviously concerned that if it’s happening on TF that it will happen in production as well. Why is this occurring?  Thanks.

2
K
1 month ago
L
Lars WernerNew Member
asked in General Questions

Google account deletion requirement

Hi folks!Google has updated their policy with the following text, marked my highligts in red:To give users more control over their data, we're introducing a new account deletion requirement under our User Data policy. If your app allows users to create an account, then it must also allow users to request for their account to be deleted in the app and through a web resource. All developers must also update their Data safety form in Play Console, where some information may be displayed on your app's Data safety section on Google Play. Learn more in our Help Center and blog.I have used RevenueCat 100% as my “userhandler” so I all requests regarding deletion has been done manually on e-mail from end user.In the future it will require a webpage to actually do so, is this a feature that maybe RevenueCat would provide? Or do I need to actually create a webpage to actually do this.

1
Y
1 month ago
D
dz1200New Member
asked in General Questions

Pagination of purchase response array?

In the case if the purchase history has to be automatically paginated (if user has alot of purchase history), will it still give us the most recent purchase via nonSubscriptionTransactions.len - 1 ? 

2
D
1 month ago
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Flavio Lanternini StrippoliNew Member
asked in General Questions

Android: "There was a problem with the store." but configuration seems to be fine

Hello there!We’re prototyping an integration with RevenueCat but initial tests are failing on Android with the following error:{ "nativeStackAndroid":[ ], "userInfo":{ "underlyingErrorMessage":"Error when fetching products. DebugMessage: An internal error occurred.. ErrorCode: SERVICE_UNAVAILABLE.", "readableErrorCode":"StoreProblemError", "readable_error_code":"StoreProblemError", "message":"There was a problem with the store.", "code":2 }, "message":"There was a problem with the store.", "code":"2"} We’re using the latest version of `react-native-purchases`. The billing permission is also set in our AndroidManifest:<uses-permission android:name="com.android.vending.BILLING"/> Also, both the Android project and the products on RevenuCat don’t report any error/issue. The products (subscriptions) have been imported using the automatic import tool on RevenueCat. Thank you in advance for your help.

1
cody
RevenueCat Staff
1 month ago
T
Tim ConsidineMember
asked in General Questions

Working setup now broken : RevenueCat Flutter

I had an initial functioning setup to get offerings and make a purchase.  It worked : I could make a test purchase.The code was in a ‘shop’ page, and I decided to move the RevenueCat initialisation to main.dart as initial entry point.  But maybe this wrong because it screwed everything up, and the app crashed on loading (error below).  So I put it back to what it was.The app now loads and all screens function EXCEPT I am now getting the same error when I open the shop page.  Even though it was working before.*** Assertion failure in +[RCPurchases sharedPurchases](), RCPurchases.m:160*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'There is no singleton instance. Make sure you configure Purchases before trying to get the default instance. More info here: https://errors.rev.cat/configuring-sdk'*** First throw call stack:(0x183586754 0x19804d7a8 0x1834883f8 0x1848afa6c 0x1009762f4 0x1009f2d34 0x100cb7bc0 0x100cb5b04 0x10109ea60 0x100dafd7c 0x1010b

11
G
1 month ago
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PandaTeamNew Member
asked in General Questions

App on the AppStore not fetching offerings

Hi, I used RevenueCat to set my in-app subscription. While developing everything was working correctly. Apple team approved the app and I released it. I downloaded the app, but the offerings wasn't fetching and I was unable to make a purchase.I found information that I should wait for 24 hours before release, so I made some small changes in my app, sent it to review, waited 24 hours and released it. Unfortunately the problem still exists.Does anyone have any idea why is that?Thanks in advance

1
Y
1 month ago
T
Tomas MNew Member
asked in General Questions

Restore Purchase programatically?

Hello,I have a question about restoring purchases. I have an app using anonymous user ids. App starts with an intro slider, the last slider page is a pre-paywall view where the user can choose to either restore purchase or goto subscriptions ( hence the paywall). Restore purchase works as intended if the user has an ongoing subscription.  I also saw that if a user with an ongoing subscription by misstake continued to the paywall view and tried to buy another subscription this was detected by the call to Purchases.shared.purchase… and a relevant alert in Swedish was presented, perfect!But my question is there a way to programatically check if a user is eligible to restore a purchase when the user has made a new installation of the app? Then I could disable the goto subscription button on the pre-paywall view. Best Regards, Tomas

3
B
1 month ago
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Paul JannsMember
asked in General Questions

I can't get IAP - only subscriptions

I have the problem that I can’t get a product that is configured as non-consumable IAP in App Store Connect. I don’t have any issues with getting the subscription products though. The error is “Could not find products with identifiers: [“lifetime_2499”]. There is a problem with your configuration in App Store Connect.”My process for setting up the IAP is the same as for the subscription products. And since that works it is not an issue with the Paid Apps agreement (?). Status is “Ready for submit” which is the same for the subscription products. I am using Capacitor and the unofficial @capgo/capacitor-purchases plugin. Any ideas what I might be missing? I am testing on a real device. 

10
K
2 months ago
R
Robert RyanNew Member
asked in General Questions

Offering with multiple packages in Android

We have set up subscriptions in RevenueCat as outlined in Configuring Products. Namely we have multiple, separate, independent, subscriptions, each with two different prices (one for monthly subscription, one for annual subscription). So I have one RevenueCat “offering” for each subscription and each subscription has two “packages” (one for monthly and another for annual). Obviously, I have added the Apple App Store products, and added them to the respective offering’s packages (and to the entitlements). That Apple product is live and in the store and that’s great.I am now trying to create the Google Play Store subscriptions/products, to mirror those subscriptions that are live in the Apple App Store and add them to my RevenueCat products/offerings/entitlements. But I am now seeing a warning in the Google Play Product Setup that says:At this time, please refrain from adding multiple base plans per subscription, adding multiple offers per base plan, …I had been planning on creating a su

3
S
2 months ago
B
Breakthrough AppsNew Member
asked in General Questions

Apple finance team delayed by 2 months, what to do?

RC Community I need your help. For 2 months we have not gotten paid from Apple. We are talking 6 figures in USD!  This SIGNIFICANTLY affects our cashflow and we will have some challenges making payroll. I wrote to the finance team and they have not responded (it has been 2 weeks).What can I do here??????Background & TimelineApple had asked us to verify our company and account IDs and we did it Due to the verification they help our money from the end of Feb payout.  Now its end of March, we still don’t see an issued payment

1
Y
2 months ago
H
Hakan K.New Member
asked in General Questions

Error Domain=RevenueCat.BackendErrorCode Code=7110

Hello,I’m getting 7110 error on sandbox environment(IOS and Android) for 10+ hours. I did not change any code.can you inform me about this issue.LOG : Error Domain=RevenueCat.ErrorCode Code=16 "There was an unknown backend error. Internal server error" UserInfo={readable_error_code=UNKNOWN_BACKEND_ERROR, source_function=convertUnsuccessfulResponseToError(), NSUnderlyingError=0x281a50a20 {Error Domain=RevenueCat.BackendErrorCode Code=7110 "Internal server error" UserInfo={rc_backend_error_code=7110, NSLocalizedDescription=Internal server error}}, source_file=RevenueCat/HTTPClient.swift:410, rc_backend_error_code=7110, rc_response_status_code=500, NSLocalizedDescription=There was an unknown backend error. Internal server error} 

1
Y
2 months ago
R
RDivNew Member
asked in General Questions

[Purchases] - WARN: Empty Product titles are not supported.

Here goes - first question!My SwiftUI app being built in Xcode and using purchases set up from WeatherUI example is returning the below error message despite reading the product identifiers correctly -[Purchases] - WARN: ⚠️ Empty Product titles are not supported.I therefore get no products displayed in the PackageCellView Any ideas? How do I set Product title? Where do I set Product title?Very confused.

4
A
2 months ago
S
SquadhouseNew Member
asked in General Questions

Revenuecat, Google Play and multiple subscriptions

Hi guys,we are building our app in Flutterflow.i have created 3 different subscriptions in Google Play (and AppstoreConnect), let´s call them “Bronze”, “Silver” and “Gold”.Each subscription gives you access to more movies you can watch each month.Now when a (bronze) user reaches his limit for movies in this month and he wants to upgrade to a higher subscripion (e.g. silver), we have multiple subscriptions running.As i have read in AppStore we can work with subscription groups what means that when the user chooses another subscription, he automatically cancels the current one.Unfortunately this doesn´t work for us in PlayStore and so we have two subscriptions running at the same time.Do you have any solution for this problem?

1
Y
2 months ago
Aideen Nasirishargh
Aideen NasirisharghNew Member
asked in General Questions

Stripe Integration: Totally lost!

Hello, We have a subscription-based, multi-platform product that’s available on Web, Android, and iOS.Last week we set up Google Play and Apple Store integration with RC for our product and it’s finally working. We just started doing Stripe integration for our Web users, and it seems to be a lot more complicated and confusing than we expected.  We feel that Strip integration is a 3rd-class citizen of RC, since there are only one vague doc, and a 2 year old sample code and a lot of required manual work. Here are our thoughts and questions.  1) Any use of SDK for Stripe at all?!When we first evaluated RC, we thought the Purchases SDK of RC would give us a hand on all platforms. (See the first paragraph below) However, it seems like the Client Side SDK of RC should be completely discarded on Web/Stripe, as it cannot do basic tasks like getPurchaserInfo (Source) even when we pass the strip_xxx Public API Key and app_user_id to the setup() method of SDK.  It throws cordova_not_available err

9
O
2 months ago
A
AndreaNew Member
asked in General Questions

Restore purchase is not working in test environment (iOS)

Hi Everyone!I am new to RevenueCat, but I´m struggling with an issue for 3 weeks now. I am trying to create a subscription model for my app and it seems to work fine when I do the purchase, but when I try to restore said purchase the subscription is not found (“free version found” gets printed from the code below). I did try this with a physical device and using various sandbox testers. I also contacted support about two weeks ago, but their answers were not helpful so far (remove and add again the storekit config file, create new sandbox tester, make sure all ID-s are an exact match between XCode and RevenueCat...). When I make a test purchase it does appear in the Overview as New Customer, it has an expiration date date as well (for a monthly purchase I see one month instead of the test setup of 5 minutes), but I do not see an Active Subscription appearing. This is the code I use to manage the purchase: And this is what I used for restoring the purchase: 

1
kaitlin
RevenueCat Staff
2 months ago
R
Rafael SouzaNew Member
asked in General Questions

iOS Test without StoreKit Configuration File

Hey guys,I would like some help.I implemented RevCat in my project, I did all the necessary steps, I used the StoreKit Configuration File. In addition, I created another scheme and linked this StoreKit Configuration File.Tests worked perfectly.Modifying to the scheme that does not have the storekit configuration file, it does not find the plans when trying to contract.Now comes my question, I would like to test with an APPLE ID account, I am using an iPhone 7 physical device that does not show the Sandbox Tester anywhere, and I already have 3 accounts registered in the apple store connect.I wanted to understand what process to test the purchase without using the store kit configuration file, to simulate a monthly subscription.Thanks

3
Michael Fogel
RevenueCat Staff
2 months ago
S
sereisogluMember
asked in General Questions

Difference in number of Active Subscriptions

Hi.Why is the number of “Active Subscriptions" on the "Overview" page different from the number of "Active Subscriptions" on the "Customers" page? I checked, no customer has more than one subscription. How can this be possible?

3
G
2 months ago
whuang
whuangHelper
asked in General Questions

Restore Purchases required after updating app version for iOS users?

Hi everyone,I just released a new version of my app on the App Store. When users who are already subscribed download and update to the new version, they’re getting my “Subscribe Now” paywall.If they tap “Restore Purchases”, then it correctly restores the purchase and shows that they are now subscribed. My app doesn’t have user authentication, so I’m relying on RevenueCat to generate a random App User ID. This is how I’m instantiating the RevenueCat SDK:Swift: // *** Configure RevenueCat in-app purchases *** //Purchases.logLevel = .debugPurchases.configure(withAPIKey: API_KEY_HERE, appUserID: nil, observerMode: false, userDefaults: UserDefaults(suiteName: "NAME HERE"))Purchases.shared.delegate = selfI’m guessing what’s happening is when a user updates the app and opens it, the app instantiates the RevenueCat SDK and generates a new anonymous ID, which isn’t aliased back to the original subscription unless they tap “Restore Purchase” first.   My question is--- is there any way to do this

4
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2 months ago
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Stevie CliftonNew Member
posted in General Questions

Please fix the IOS Product Setup guide

I dropped a full day on the “could not get offerings” issue that a lot of other people have experienced. The main cause of this was misleading/lacking documentation in the IOS Product Setup guide here.At the top of the document, it says:  Make sure Paid Applications Agreement is signedBefore you set up your products, make sure you have the latest Paid Applications Agreement signed in in the "Agreements, Tax, and Banking" module in App Store Connect. You will not be able to test in-app purchases until the latest version of this agreement is signed with Apple. This is partially correct, which, in many people’s cases, means that it’s incorrect. You must also 1) fill out all the tax documentation, and 2) submit a bank account and have it approved. This was not clear to me, so I spent forever tracking down the error.Later in the guide it says: If you don't see the Subscriptions option, ensure your developer account has accepted all applicable contracts and have provided tax and banking info

2
S
2 months ago
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Grana ServiçosNew Member
asked in General Questions

Missing discount price in redemption sheet

Hello, i searched for a similiar bug, but did not encounter anyone else posting. Here’s what happened, my offer code redemption sheet was working as expected for months, but recently, it stopped showing the price. I don’t know if it helps, but my currency is configured in Brazilian reais ( R$ ). The offer code is recognized but the text says: ( translated )“1 year per offerPrice, then R$ 239,90/year. ”offerPrice is in bold because it was supposed to be the final price the user would pay

1
Michael Fogel
RevenueCat Staff
2 months ago
Z
Zachary ShakkedNew Member
asked in General Questions

How to handle web subscriptions sync?

We are using Paddle for web subscriptions and aren’t sure how to link userIDs and sync status with RevenueCat. Is there a way we can post userIDs and subscription status to RevenueCat so that when the user logs in on iOS we know if they are subscribed or not. The reason I want to do it this way is because otherwise we’ll have to create a new layer on our backend that tracks subscription status for all users and we will need to check that instead of the RevenueCat SDK which kind of defeats the purpose.  Otherwise, we could first check if they are RevenueCat subscribed then check our backend too - which would work I think. But isn’t there some web sdk for subscriptions?

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G
2 months ago

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