General Questions

im getting Associated Entitlements but im not getting Associated Offerings in revenue cat subscriptions android app i got entitlement already but not the offerings!! while on ios it is working fine!im stuck here from few weeks couldnt get how to do?this is what i face in app[RevenueCat] ₹!! Error fetching offerings ⁃ PurchasesError(code=ConfigurationError, underlyingErrorMessage=There are no products registered in the RevenueCat dashboard for your offerings. If you don't want to use the offerings system, you can safely ignore this message. To configure

Hi, so currently I have a few TestFlight users who have subscribed to my app through the sandbox. When I push the app to the iOS App Store, I would like these same users to retain their memberships.Is this the default or do I have to do something behind the scenes to allow this to happen?Thanks!

If I am not mistaken, the GDPR requires apps to delete personal data after a set period of inactivity (e.g. 1 or 2 years), because of the Storage Limitation principle. I wonder how other apps handle this, and if this means I would need to track users with an in-app user_id, and save each time they open the app on a backend to delete them after being inactive for 1 or 2 years.

Hi everyone,I’m currently integrating RevenueCat with Firebase Analytics and Google Analytics 4 (GA4). The setup seems fine, but after checking in Firebase Analytics and GA4, I don’t see any RevenueCat events coming through.A couple of questions: Is there a list of the event names that RevenueCat sends to Firebase/GA4? How long does it usually take for events to appear after integration? Is there any specific configuration required on the Firebase or GA4 side (other than linking the SDKs)? I couldn’t find any documentation that clearly lists which events RevenueCat pushes to Firebase/GA4, so any guidance or experience would be appreciated.Thanks in advance!

I’m hitting what looks like a gap in the RevenueCat v2 API and wanted to sanity-check with others + give RC more visibility.Context I rely on canonicalizing App User IDs across anonymous IDs and migrations. The Dashboard correctly shows: Original App User ID All App User IDs (aliases) Webhooks also include original_app_user_id and a full aliases[] array. Problem (v2 API) GET /v2/projects/{project_id}/customers/{id} returns a minimal customer object. No original_app_user_id No aliases Calling GET /v2/projects/{project_id}/customers/{id}/aliases with a non-canonical alias often returns

Hey, I have implemented the RevenueCat with my Expo /  React Native app. Everything is working correctly except when I invoke the paywall, instead of my published one - I just see the default RevenueCat paywall. I checked logs and it looks like this: 09-27 21:38:21.900  3704  3704 E [Purchases]: Missing string localization for property with id: 'VFL_T8xgne', for locale: 'en_US'.09-27 21:38:21.900  3704  3704 E [Purchases]: Missing string localization for property with id: 'VFL_T8xgne', for locale: 'en_US'.09-27 21:38:21.900  3704  3704 E [Purchases]: Missing string localization for property with id: '0B1RuOuUwn', for locale: 'en_US'.09-27 21:38:21.900  3704  3704 E [Purchases]: Missing string localization for property with id: '0B1RuOuUwn', for locale: 'en_US'.09-27 21:38:21.900  3704  3704 E [Purchases]: Displaying default template due to validation errors.09-27 21:38:21.913  3704  3704 W [Purchases]: Could not process value fo

My wife opened her installation of the app we are developing yesterday and was directed to the paywall page, even though she has an active subscription. I looked at it, very puzzled, and then decided to try the “restore” link in the paywall screen.  After a couple of seconds a dialog box came up indicating the restore was successful and after dismissing it the app functioned as expected. My understanding was that the restore link is only necessary when installing the app on a new phone or other similar situation.  This occurred under “normal” conditions. It was very confusing to her and I am worried about users encountering this who are not married to one of the developers. Can someone explain to me why this might occur and if there are any steps I can take to avoid it from happening under “normal” circumstances? Thank you. 

I am building a Flutter app.I have a subscriptions offering which includes subscriptions.I also have a ‘credits’ offering which has one time purchase products which gives users different amount of credits.Is my understanding correct that I can create 2 paywalls for these 2 offerings? Can I add a link in these a paywalls which takes the user to the other paywall? E.g. a button saying “purchase credits w/o subscription” and “subscribe for better deals”.  How can I do this?Thanks a lot for your help! 

I’m facing an issue with RevenueCat integration in my app. On iOS Simulator, using StoreKit configuration, the purchase flow works correctly when I tap the purchase button. On a real iOS device (via TestFlight), tapping the purchase button does nothing — there is no response or error shown. On Android (both emulator and real device), everything works fine. So the problem only occurs on a real iOS device through TestFlight.Has anyone experienced this before? Why would the purchase button not trigger anything on TestFlight, even though it works in the simulator?Any guidance or suggestions on what I should check for iOS would be greatly appreciated.

 We are implementing a gift code redemption feature for our app, integrating with Airtable for code validation and RevenueCat for entitlement management. The backend is built with Strapi (Node.js), and the app is Kotlin Multiplatform (Android & ios). We have two plans monthly and annual.   **The Flow:** 1. User redeems a gift code in the app 2. App calls our backend `/api/grant-entitlement` endpoint 3. Backend validates the code in Airtable 4. Backend attempts to grant an entitlement via RevenueCat API   **The Problem:** We are consistently encountering a **500 Internal Server Error** from our backend (`dev-api.myatlas-health.com/api/grant-entitlement`) when it tries to call the RevenueCat API.   **Debugging Steps Taken:** 1.  Initially attempted to use RevenueCat v2 grant endpoi

We are implementing a gift code redemption feature for our app, integrating with Airtable for code validation and RevenueCat for entitlement management. The backend is built with Strapi (Node.js), and the app is Kotlin Multiplatform (Android & ios). We have two plans monthly and annual.**The Flow:**1. User redeems a gift code in the app2. App calls our backend `/api/grant-entitlement` endpoint3. Backend validates the code in Airtable4. Backend attempts to grant an entitlement via RevenueCat API**The Problem:**We are consistently encountering a **500 Internal Server Error** from our backend (`dev-api.myatlas-health.com/api/grant-entitlement`) when it tries to call the RevenueCat API.**Debugging Steps Taken:**1. ✅ Initially attempted to use RevenueCat v2 grant endpoint with `expires_at`2. ❌ Discovered that RevenueCat does not have a v2 grant endpoint (404 error)3. ✅ Switched to RevenueCat v1 promot

We are seeing very strange issue in our app where peopple are starting trial of $4.99 product and getting charged for $199 yearly product. We are not able to understand this issue. Is this superwall issue or apple? here is the video explaination - https://www.dropbox.com/scl/fi/9pbt5mvhg0eel46kchwx2/IssueRevenue.mov?rlkey=vlgi5ro274m9u8q0kavlkqm3y&st=yce7hqub&dl=0

I am currently integrating RevenueCat's Web Purchase Links into my Webflow project for handling subscriptions. According to the RevenueCat documentation, I need to append app_user_id as a query parameter to the purchase link to associate the purchase with the correct authenticated user.Here is the link format I am using: https://pay.rev.cat/sandbox/rim********dasa/?app_user_id=897274573489Any guidance or suggestions would be greatly appreciated!

Looking for a RevenueCat expert to implement our subscription management and in-app purchase system across iOS and Android applications. Need assistance with:SDK integration and configuration for both platforms Product setup with subscription tiers, trial periods, and pricing strategies Webhook implementation for real-time subscription events Analytics dashboard configuration for revenue tracking and cohort analysis Customer lifecycle management including churn prevention and win-back campaigns A/B testing setup for paywall optimization and conversion improvemen

Hi everyone,This is my first time using RevenueCat. I’ve updated an image header on paywall. however on my phone it shows low resolution. it looks perfectly fine on the paywall editor. I have tried PNG and JPG, different resolution, etc. Can somebody shed a light where I can take a look?  RevenueCat SDK Xcode [5.39.0]thanks,Wai Hong

Hello!I would like to manually send a web-hook event.I use RevenueCat web-hook event log to visualize if all my subscriptions were processed. In case a few couple of events are not, I would like to manually resend them.Stripe has something similar - see the attached screenshot. Implementing ‘ETL exports’ seems very unnecessary and arduous if I need to resend just a couple of events.Thank you!

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There's a missing content issue with tab elements in the Android version.The LITE tab should show pricing and descriptions (as designed by RevenueCat - see reference image),but on some Android devices like Pixel and Samsung phones, this content doesn't appear at all. The PLUS tab works fine and displays all content properly.  

In the paywall editor, I’ve specified a few badges should be overlaid -  However, at runtime, the badges don’t appear properly:  Any idea what I’m doing wrong?

Hi, I’m trying to access this API endpoint https://www.revenuecat.com/docs/api-v1#tag/entitlements/operation/grant-a-promotional-entitlement When I use my public SDK API key, it says “invalid API key”. But when I use a secret API key for API version 1, I get “"RevenueCat error: {\"code\":7243,\"message\":\"Secret API keys should not be used in your app.\"}\n\n"”Edit: For context, I am not calling the API directly from my app. I am invoking a Supabase edge function, so not sure why I am getting that message 

The Flutter project has integrated RevenueCat, and all Android configurations have been completed: Installing the Android APK built locally via flutter build --release can successfully open the Google subscription page, and clicking subscribe brings up the payment options. After uploading the AAB to the closed testing track and downloading it from there, opening the subscription page shows a gray paywall and displays the message:"error 11: there was a credentials issue, check the underlying error for more details", and the subscription items cannot be displayed. In RevenueCat’s dashboard, the following permissions are all correctly set: Permissions to call subscriptions API Permissions to call in-app products API Permissions to call monetization API So my question is: why does the paywall fail to load when using the second meth

Testing with an iOS Testflight build, monthly subscription.I subscribed with my iPhone a while ago. I changed the product today: I added a new product on appstoreconnect, and linked to it from the RevenueCat’s offerings, replacing the old one.I updated the Testflight build and at some point got PRODUCT_CHANGE webhook event on my server, which I see in logs linking the old product id to the new one, but I don’t handle this webhook currently, so it was ignored.Trying to fetch the new subscription from the API after this doesn’t work:https://api.revenuecat.com/v2/projects/$projectId/customers/$userIdStr/subscriptionsand thenhttps://api.revenuecat.com/v2/projects/$projectId/products/$productIdkeeps returning the old product id. I deleted this id from my server configuration so can’t do anything with it.I try to subscribe again, I get a system dialog: “You are currently subscribed to this (..) it continues until tomorrow ..

Hi everyone,I’m working on an app that will only offer subscriptions — specifically monthly and yearly plans. I’ve already set up these subscriptions in the Apple Developer dashboard.My question is: do I also need to create separate In-App Purchases for both the monthly and yearly subscriptions, or is setting up the subscriptions enough?In Xcode, I’ve enabled In-App Purchases in the capabilities, but I’m not sure if anything else needs to be configured in the Apple Developer dashboard.Thanks in advance for any guidance!

In our iOS app we call:Purchases.logIn("ourCustomUserId")RevenueCat returns our custom user ID correctly, and in the dashboard we see the customer under that ID. ✅But when a purchase happens, the webhook event only sends back:"app_user_id": "SRCAnonymousID:xxxx"There is no original_app_user_id or aliases in the webhook payload. This makes it impossible to match purchases to the correct user in our backend.Question:Why are webhooks still sending the anonymous ID instead of the logged-in custom ID? Shouldn’t webhook V2 include original_app_user_id and aliases so we can map it properly? How can we fix this so webhook events always include our real app user ID? 

Hello,I sent my app for review but it got rejected due to Error 23, Guideline 2.1 - Performance - App Completeness.In-app purchases are in the “Ready to Submit” state. Paid Applications Agreement is Active. Tax forms are Active. A bank account has been added.