General Questions

Get help with anything related to RevenueCat.

  • 1,097 Posts
  • 2,820 Replies

1097 Posts

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alperNew Member
asked in General Questions

Offering metada as JSON String

Any chance to get offering metadata as JSON String? It’s fine when it’s only JSON object but not with JSON array. It’d be nice to map JSON to models if we can get it as String instead of map. 

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1 month ago
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George LeidigMember
asked in General Questions

Can we backfill customers with a new entitlement for a product they've already purchased?

Hello. As above really. We’ve been selling a product for a few months and have 50-60 customers who have bought it. We’ve realised we need a new entitlement for this product, which I've created, and I now need to update everyone who has bought this product to give them this new entitlement. Is this possible? Thank you, George

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1 month ago
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Siro Andrea RoncadinNew Member
asked in General Questions

API to get Subscriptions Info

Hello, is there an API  to get all the subscription infos of our our customers? Our goal is to connect it to a google sheet where we would display all the neccesary data to run some analytics. One issue that we currently have is that we cannot filter the people that cancelled due to a billing reason and the once that opted out. Getting all the subscriptions with their related info would be a good way to solve this. Thank you very much 

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1 month ago
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Advik MehtaNew Member
asked in General Questions

App can't fetch offers when app is under review but works fine in TestFlight

Hello! I am integrating RevenueCat with Flutter, and so far everything was working good. I added subscriptions in the last version and they seemed to work good. However, when I added a new version and submitted it to review to Apple, the review team can’t seem to fetch offers in the app and hence the new version is getting rejected. It works fine in TestFlight, and in Android, and I can't reproduce the error on my side. But the app review team keeps getting the same error.  Any ideas why that might be?

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1 month ago
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waleedNew Member
asked in General Questions

Prevent bypass and hacking in-app purchase

My iOS/Android app was hacked by some users and now they can bypass the payment process and access all the pro content of my app.Does Revenuecat help to prevent that by double authenticate before unlocking the pro content? 

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0xDEV
1 month ago
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Mike5224New Member
asked in General Questions

Failed to connect to api.revenuecat.com/54.92.158.15:443

One of my customers is getting this error: “Failed to connect to api.revenuecat.com/54.92.158.15:443” When I try to ping the IP address from my local machine, the request times out. Any ideas what might be causing this issue? Is the revenuecat API down? Or perhaps API IP changed but DNS issue?

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1 month ago
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GuidoMember
asked in General Questions

test cancel subscription on physical device

Hi, I have a xamarin app and am testing on a physical device.I can make a purchase in the sandbox environment, and would like to test if the unsubscribedetected flag get’s correctly set.unfortunately after having made a succesfull purchase, and navigating to the subscriptions screen, I see no subscriptions are shown (and thus can’t be cancelled) is this scenario available for testing?Since I use xamarin I can’t test on the simulator (as far as i know)

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1 month ago
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rafael-aguiarNew Member
asked in General Questions

Stripe + RevenueCat

I use RevenueCat in my app, I wanted to know how I can proceed to connect with Stripe through payment links, in the Stripe form I have a custom field where the user enters his code, the one necessary for RevenueCat to pick up the user (USER ID). Any idea how I can do that?

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Ryan Glanz
RevenueCat Staff
1 month ago
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billeNew Member
asked in General Questions

Using user attributes with the Firebase RevenueCat extension

In my app, I am trying to use Purchases.setAttibutes() to capture user settings and store them in Firestore. I had hoped that the attributes would appear in a document generated by the Firebase RevenueCat extension, but the attributes do not appear. Is this possible? If not, where are these attributes actually stored?

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Ryan Glanz
RevenueCat Staff
1 month ago
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calvinwooNew Member
asked in General Questions

What's the recommended way to exclude test/development users

My understanding is that while there is a concept of sandbox versus production purchases, there is no concept of a development versus production users. And since we can’t filter by custom user attributes, stats that involve factoring in the total number of users, like subscription rate, will be off in charts and experiments.Off the top of my head, some solutions might be:Mock RevenueCat outside of prod. Delete development/test users when I’m done with them. Accept that some metrics will be off. Perhaps use a separate analytics service for those.Is my understanding correct? And is there an official recommendation for how to handle this?

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1 month ago
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mario-saputraNew Member
asked in General Questions

Help! The iOS App Doesn't Reflect the Status When the Subscription Expires

During testing, when the subscription expires, the user still appears to have premium status in the iOS app, even though the RevenueCat server has already updated its status. The app seems to remain in premium status until I close and reopen it multiple times.I understand this might be an issue with my app. I've implemented a ViewModel and set it to refresh when the subscription status changes. However, it doesn't recognize when the subscription has expired.How can I address this problem? Does anyone have any suggestions?

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Michael Fogel
RevenueCat Staff
1 month ago
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RuslanNew Member
asked in General Questions

Transferring an application

Hello! I wanted to transfer my application to another developer account. what actions should I take in RevenueCat?

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Ryan Glanz
RevenueCat Staff
1 month ago
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martin-sierpNew Member
asked in General Questions

Integration of RevenueCat for dynamic online product creation

I'm currently working on an application project with FlutterFlow and would like to ask for your advice and expertise. The aim of my application is to enable users to create online training courses, while other users will be able to subscribe and pay monthly for access to these courses.However, I'm facing a major challenge. I'm looking to see if it's possible to implement a feature that allows users to dynamically create products on the RevenueCat platform. RevenueCat is mainly used to manage subscriptions and revenues in mobile applications, but it doesn't seem to offer any functionality to allow users to dynamically create products or training courses.So, I'd like to gather your knowledge and experience in this area. Have you already worked on a similar project, or do you have any ideas on how to handle this functionality? Are there alternatives to RevenueCat that could meet this need? I'm open to any suggestions, ideas or advice you may have.Thank you for your help. Your knowledge wi

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Ryan Glanz
RevenueCat Staff
1 month ago
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GolfifyMember
asked in General Questions

 allowSharingPlayStoreAccount

 Hey,  Just got the following warning while debugging restore purchase method: allowSharingPlayStoreAccount is set to false and restorePurchases has been called. This will 'alias' any app user id's sharing the same receipt. Are you sure you want to do this? Just wondering what the allowSharingPlayStoreAccount is and if we need to do anything with it? Doesn’t seem to be any mention on the restore purchases docs page.  cheers James 

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1 month ago
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Zachary ShakkedNew Member
asked in General Questions

How to handle web subscriptions sync?

We are using Paddle for web subscriptions and aren’t sure how to link userIDs and sync status with RevenueCat. Is there a way we can post userIDs and subscription status to RevenueCat so that when the user logs in on iOS we know if they are subscribed or not. The reason I want to do it this way is because otherwise we’ll have to create a new layer on our backend that tracks subscription status for all users and we will need to check that instead of the RevenueCat SDK which kind of defeats the purpose.  Otherwise, we could first check if they are RevenueCat subscribed then check our backend too - which would work I think. But isn’t there some web sdk for subscriptions?

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1 month ago
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ali-kantar-5878aeNew Member
asked in General Questions

Billing permissions is not being added after building

When I do a build as followseas build -p android --local;the .aab file that is generated when uploaded does not have the billing permissions.I”m using the latest expo for react native.  How do I get billing permissions to show up?I”ve also added this is in my packages.json"react-native-purchases": "^7.0.0",my partial app.json"android": {"versionCode": 316,"adaptiveIcon": {"foregroundImage": "./assets/adaptive-icon.png","backgroundColor": "#ffffff"},"permissions": ["android.permission.RECORD_AUDIO","com.android.vending.BILLING"]

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Cesar
RevenueCat Staff
1 month ago
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pedro-sales-munizNew Member
asked in General Questions

Webhooks documentation seems incomplete

From webhook docs: With webhooks integrated, you can:Remind subscribers of the benefits of your app when they decide to unsubscribe, or let them know when there are billing issues   And… that’s it. No more bullet points. Is that really all RC webhooks are for? Feels like someone accidentally trimmed the list of use cases. I’m looking to change my users documents in my database after certain events: subscription, cancellation, etc. Am I looking in the right place? PS: Now, I’m pretty sure I’m looking in the right place, but hopefully the team can take this feedback to improve that particular section of the docs.

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MarcosC
RevenueCat Staff
1 month ago
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pedro-sales-munizNew Member
asked in General Questions

API access page has gone away

The Google Play Services credentials documentation from Revenue Cat walks through a step (1) in the API Access page of the Google Play Console. However, that page no longer exists: Can step 1 be ignored now? PS: Google Play docs definitely need to be updated.

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MarcosC
RevenueCat Staff
1 month ago
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philippe levieuxNew Member
asked in General Questions

"Unsubscribe Detected At" better documentation

Good afternoonWe would like to understand better what you consider “Unsubscribe Detected At” in the documentation here: https://www.revenuecat.com/docs/customer-info If a user turn-off auto-renew, does that property gets enable with the date when the user turned it off? Thank you 

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1 month ago
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Furkan TumayNew Member
asked in General Questions

After Implementation of RevenueCat I cant reach any static variables from my mainViewController?

After I implement RevenueCat with Swift Package Manager, everything works fine till user verification process. I create a checkStatus function: class SettingsController: UIViewController {static var subscriptionStatus = false Purchases.shared.getCustomerInfo {(customerInfo, error) in            if let error = error {                print("Get Customer Status Error: \(error.localizedDescription)")            } else {                if customerInfo?.entitlements[RevenueCatAPI.entitlementID]?.isActive == true {                    DispatchQueue.main.async {                        SettingsController.subscriptionStatus = true                        print(SettingsController.subscriptionStatus)                    }                } else {                    DispatchQueue.main.async {                        SettingsController.subscriptionStatus = false                        print(SettingsController.subscriptionStatus)                    }                }            }        }I need to reach t

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1 month ago
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RomanMartseniukNew Member
asked in General Questions

How to complete a purchase in Play Market

Hello! I decided to start use RevenueCat for my android application (it is using flutter) instead of native in_app_purchase package. I tried to follow your Docs, but I still couldn't find the point I was looking for :( My app provide possibility to buy month/year subscription. I am using purchasePackage method to make a purchase. But as I see in Subscription section in Google Play Market this purchase is not complete. Do you have some API, to complete a purchase?Best regards, Roman. 

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1 month ago
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Vekta AppsNew Member
asked in General Questions

Notice about InAppProduct API usage

I am getting the following warning in my application. I don't want to have any surprises when these dates arrive.https://android-developers.googleblog.com/2023/06/changes-to-google-play-developer-api-june-2023.html Start your migration to the monetization.subscriptions APIsIf you use the Google Play Developer API client libraries - available for Java, Python, and other popular languages - we recommend upgrading to the latest versions, which already include the monetization.subscriptions APIs. Base plans can be managed with the monetization.subscription.basePlans API, and introductory pricing and free trials can be managed as offers with the monetization.subscriptions.basePlans.offers API.I'm using purchases_flutter version: ^5.2.3.Should I be concerned?I await guidance.You're using the InAppProduct API to manage subscriptions, which is now deprecated and will stop being supported for new apps in January 2024, and for all apps in May 2024. Start using the new Subscriptions API to get ne

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1 month ago
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jpm001New Member
asked in General Questions

Best practice - handling multiple offerings in app

Hello! New RC user here. 👋Regarding the practice of offering a default “standard” price on a paywall during onboarding only, and then offering a discount price when the paywall is triggered elsewhere within the app: 1st question: Obviously I can use the “current” offering for the onboarding process. However, after that I will need to hard-code the “discount offering” title into the app, correct? 2nd question: If I want to remotely remove the “discount offering” at a later time (and show default only), is it safe to delete the offering in the RC dashboard and just code my app to show the “current” offering on default?I would appreciate any thoughts or suggestions on this strategy. Thanks! Note: on iOS, using separate Subscription Groups for each product. 

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1 month ago
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jpm001New Member
asked in General Questions

Separate subscription groups for products when offering sale pricing? (iOS)

When creating multiple offerings (ie. for sales or A/B testing), I understand it’s recommended that iOS devs use separate subscription groups so that users only see one offering in iOS subscription management page. HOWEVER...Question: What happens when a current user reinstalls on a new device and hits “Purchase” instead of “Restore Purchases”? With the separate subscription groups approach, there is the chance they will be double-charged if get the “B offering” when they originally purchased the “A offering”, correct? 😬Comments? Suggestions? Thx.   

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1 month ago
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johnkeyesHelper
asked in General Questions

MTR from Stripe

Hi,I’m wondering about MTR for Stripe purchases.We have some products in Stripe that we do not want to be recognised in RevenueCat as revenue. From my understanding the RevenueCat server notifications are not required:RevenueCat does not require server notifications from Stripe, however doing so can speed up webhook and integration delivery times and reduce lag time for Charts. And therefore is MTR for Stripe purchases based on the receipts created via the POST /receipts API operation?Thanks.

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Ryan Glanz
RevenueCat Staff
1 month ago

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