General Questions

I’m testing subscriptions with RevenueCat. I want to simulate a user canceling their subscription and verify that RevenueCat updates the entitlement correctly. I’m using TestFlight. I can’t find the subscription under Settings → Subscriptions or the Sandbox account settings to cancel it manually.Is there currently a supported way to cancel a sandbox subscription, or is waiting for it to expire the only option

Inconsistencies in Webhooks documentationThere appear to be several discrepancies between the descriptions in the following two documentation pages:Webhooks > Event Types and Fields Webhooks > Sample EventsThe following JSON fields listed in the "Sample Event" example are missing from the "Event Types and Fields" documentation:Refund Reversed: `event.metadata` Not defined in Subscription Lifecycle Events Fields. Invoice Issued: `event.metadata` Not defined in Subscription Lifecycle Events Fields. Virtual Currency: `event.country_code` Not defined in Virtual Currency Transaction Fields. Experiment Enrollment: `event.experiment_enrolled_at_ms` Not defined in Experiment Enrollment Event Fields. Purchase Redeemed: `event.store`, `event.environment` Not defined in Purchase Redemption Event Fields. Could you please clarify which documentation—whether the Sample Page or the Event Types and Fields section—contains the correct information? 

Hi team, is it possible to localize the Change Plans screen inside Customer Center on iOS?The main Customer Center screen is localized automatically, but after tapping Change Plans, all of the text and plan details on that page still appear in English. I couldn’t find anywhere to add translations for that screen.Is this currently supported?Thanks!

Hello!We’ve setup a Web Purchase Link for an offering using RC Billing. One of the packages supports a free trial period. The link support promo codes. We notice there’s some conflicting information on the page about how much the user will pay after the trial ends when using a promo code. In the example below, we’re using a 100% off promo code. On the left side it’s clear that after the trial ends, the user will pay $0; however, on the right side there’s disclaimer text explaining that after the trial ends, the user will pay the full price of $129. This has led to some questions and confusion. Is there a way to ensure the disclaimer text updates to handle the promo code? Thank you for your help!

Trying to test purchase flows using my iPhone and test flight and I can’t seem to get rid of the item burned into the keychain that makes the purchase stick. I need a way to clear everything and start over.Please advise.

Hi, currently the Web Customer Portal accessed via the management URL is always displayed in English. Is there any way to support additional languages, such as Spanish?For our use case, this is a critical requirement. Thank you.

Hi team,I’m using RevenueCat experiments to test pricing and offerings, and I’d love the ability for an assistant/automation tool to create experiments for me, not just read the results.Right now, an assistant can help analyze my data, compare offerings, and even help prepare the right test setup. But when it’s time to actually create the experiment, I still need to do it manually in the dashboard.It would be very helpful if the RevenueCat MCP/API could support creating and starting experiments, including choosing the control and test offerings, setting the audience, enrollment percentage, metrics, and notes.The ideal flow would be:Assistant analyzes the account and recommends an experiment. Assistant creates the experiment as a draft. I review it in RevenueCat. I approve/start it.This would reduce setup mistakes and make it much easier to run well-designed pricing and LTV experiments. Thanks!

I believe I have followed the documentation correctly, but I must have missed something since restore is not working.  Purchase works fine in my testing, thus far all on simulator, iOS and Android.On my first page I do the following:  @override void initState() { super.initState(); SettingsRepository().addLaunchCount(); WidgetsBinding.instance.addObserver(this); handlePaywall(); } void handlePaywall() async { presentPaywallIfNeeded().then((result) { print('Paywall result: $result'); if (mounted) { if (result == PaywallResult.notPresented && kDebugMode) { Purchases.getCustomerInfo().then((customerInfo) { if (mounted) { setState(() { _debugCustomerInfo = customerInfo; _paywallResult = result; }); } }); } else { setState(() { _paywallResult = result; }); } } }); } Then in the page I handle the result.

I'm using a Flutter project and RevenueCat for payment processing, but both of my projects are experiencing subscription failures. The SDK is showing the following error message:  E/[Purchases] - ERROR(): 🤖‼️ Error when fetching products - DebugMessage: Billing Unavailable. ErrorCode: BILLING_UNAVAILABLE.E/[Purchases] - ERROR(): 🤖‼️ PurchasesError(code=PurchaseNotAllowedError, underlyingErrorMessage=Error when fetching products - DebugMessage: Billing Unavailable. ErrorCode: BILLING_UNAVAILABLE., message='The device or user is not allowed to make the purchase.')E/[Purchases] - ERROR(): 🤖‼️ Error fetching offerings - PurchasesError(code=PurchaseNotAllowedError, underlyingErrorMessage=Error when fetching products  I used a real machine to run it, and my APK was also released on Google Play's internal testing platform. I tried it on different machines and logged into different Google accounts. I've checked the forums and seen similar issues before, but there weren't any correct solutio

Could you please provide an update on support for monthly subscriptions with a 12-month commitment in the Apple App Store?The iOS SDK 5.76.0 appears to include some initial support. However, it does not yet seem possible to create or configure subscriptions with a monthly billing plan in the admin interface.Do you have an estimated timeline for when full support will be available?

Hi guys, this is maybe a little weird request but I just came to think about this cute button you guys had on your website. I think it was the “Book a demo” or something like that. When hovered, a cats paw appeared from right behind it and tried to hit your cursor. Is this still in place somewhere or did you remove it?  BestMoritz

Hi,I have a published v2 Components-based paywall that is not serving correctly. Both my app and the RevenueCat Preview in App (official RevenueCat iOS app) are showing the default fallback template instead of my custom design.Setup details:Project ID: projfb81dd09 Offering ID: promo_lifetime Paywall status: Active & Published Built entirely with built-in v2 components onlyWhat I've already tried:Confirmed paywall is Active and Published Confirmed Offering is correctly assigned Used RevenueCat AI editor to clean up legacy fallback header structure and normalize carousel config Published changes after each fix Duplicated the paywall, attached the duplicate to the offering, and republished Tested all of the above via Preview in App every timeNone of the above worked. The fact that Preview in App also shows the fallback confirms this is not an app-side or SDK issue — it is a RevenueCat backend serving issue.Has anyone experienced this? Any suggestions would be appreciated.

I havé the same problem can you help me this is my email : bilalneufcink@gmail.com

Hi! We’re looking into moving a multitiered model and I’m currently designing some paywalls for this.I’d like to use the Footer component to be able to have the purchase button always visible at the bottom with the plan length choice on top of it, but I’m unable to get the selected tab to effect the contents of the footer.Is there any way to make this work currently?

Hey everyone,I came across this previous discussion about Apple’s new “monthly subscriptions with a 12-month commitment” feature:https://community.revenuecat.com/sdks-51/monthly-subscriptions-with-a-12-month-commitment-7629?tid=7629&fid=51Since that topic is now closed, I wanted to ask about the current state of support on the RevenueCat side.If we enable this billing option in App Store Connect for an existing yearly subscription product, should everything continue working normally in RevenueCat without any additional changes?Main things I’m wondering about:- Will entitlements continue behaving normally?- Will RevenueCat webhooks continue firing the same way?- Any differences in renewals / expiration handling?- Is there any way to detect this billing model via SDK or webhooks?- Any known issues or edge cases before enabling it in production?We rely pretty heavily on RevenueCat webhooks + entitlement logic, so I just want to make sure enabling this on Apple’s side won’t unexpectedl

Hi everyone,I’ve created my app in App Store Connect and set up both an in-app purchase and a subscription. However, the In-App Purchase section does not appear on the app version page, so I can’t attach the products for review.At the moment, both products show Developer Action Required, but inside each item everything seems filled out and ready for review. I’ve also confirmed that the tax forms, business forms, bank details, and other agreements are accepted.The app itself got accepted, but the in-app purchase/subscription was returned, so I’m trying to finalize the deployment and resubmit everything correctly.I already tried checking the app version and submission flow, but the IAP/subscription section still doesn’t show up. Has anyone run into this before? What usually needs to be fixed so the section becomes visible and I can submit the app together with the IAP/subscription for review?Thanks in advance.

Hello RevenueCat Support Team,We are experiencing an issue with the getOfferings() function in our iOS app (Swift/SwiftUI).Details:In our RevenueCat dashboard, we have two packages within the same Offering:Weekly package (subscription) Yearly package (subscription)Both products are properly registered and published in the App Store, and we have confirmed their "Approved" status in both App Store Connect and RevenueCat.However, when getOfferings() is called in production (App Store build), only the weekly package is returned. The yearly package is missing from the offerings response.We have confirmed that:Store product IDs match exactly with RevenueCat product IDs Entitlements are correctly linked to both products The Offering includes both packages Both products show "Approved" status in App Store Connect The issue does not reproduce in sandbox (debug builds or TestFlight) , both packages return correctly The issue does not reproduce when Xcode is attached to the production build Waiti

13

Hello,My Web Billing app config ("HOURRAIL App") is connected to a live Stripe account (verified in Account Settings, Mode: Live).Real transactions are going through with a “Web purchase link”.However, the config only shows a sandbox key (rcb_sb_...), no production rcb_ key is visible anywhere in the dashboard.Is there a step to explicitly generate/unlock the production key, or is this a provisioning issue?

I’d love to see more flexible credit distribution for subscriptions, especially for cases where the billing period and the credit refresh period are not the same. A common example would be an annual plan where the user pays once per year, but their included credits are delivered gradually, such as a fixed amount every month instead of all at once.This would be very useful for AI products where usage still needs to be controlled through monthly credit allowances. Having this built in would make the setup much simpler and reduce the need for heavy custom logic on the backend.I've seen a lot of similar feature requests but no news and I think it's something that RC user really really wants. 

I have 2 non-consumable entitlements for my app. In the paywall, I include a “restore purchases” button. I present the paywall with RevenuCatUI.presentPaywall().  When a user taps the “restore purchases” button, the paywall is not dismissed and no update is shown until the user manually dismisses the paywall. Then the modal that I present is shown.While I’m sure I could make my modal visible via a higher z-index, I’d prefer to have the paywall to be dismissed when the user taps the restore purchases button. AI tells me to use RevenueCatUI.presentPaywallIfNeeded(), but how do I use that with 2 optional entitlements? I.e. present the paywall if either entitlement is missing.

We run an app with a yearly and monthly subscription. We have a great initial conversion rate, but a very high refund rate (10th-20th percentile). People are in general very happy about the product and we have 4.9 stars on the App Store. We are iOS exclusive.I noticed a strange pattern that I’ve seen repeatedly. Users seem to cancel their trial, but then it converts anyway and they request a refund (understandably). I attached a screenshot of a typical flow before a refund.What can be the reason for that? It is hurting out business.We use Superwall as paywall provider, it’s a Flutter app, we integrated the RC customer center so users can cancel within the app via Settings. Our monthly refund rate sits between 2-4%. We also activated the setting that RC automatically advises Apple to grant the refund, since I don’t believe in forcing people to pay for something they don’t want.Any hint is appreciated. Thanks! 

Please add chart/easy tracking of renewals. It would be very helpful to know each days total subs -  conversions and renewals.Currently you have to troll through the raw customer  list ThanksNicolas 

I have these 4 subscriptions:In paywall the discounts are shown correctly but in the app, the monthly discount is not there: I'm using product.relative_discount for all of them.iOS works fine, just Android is the one with the issue

I have bit of a pickle. You have to have premium to be able to log in to my app, and when you log in I also log the user in with the user id in revenueCat, so I can trace them better. All good there.. BUT. I have users that buy premium on Android, and then they use their iPhone - also buying premium. And then they login on the iPhone with the same email as they use on their Android.It seems to me that the two subscriptions kind of gets merged. What is happening here? Am I setting myself up for pain? I’m thinking of adding a prefix to the user id. SO if they buy premium on iPhone and then log in, I actually log them in with ios_theirUserId and android_theitUserId.But maybe I should just change it so they can log in without Premium and then share the premium status between platforms. I’m not sure what’s happening now.