General Questions

Get help with anything related to RevenueCat.

  • 784 Posts
  • 1,925 Replies

784 Posts

G
gasHelper
asked in General Questions

Notification of PLA violation from Apple

I received the following email from Apple this morning. Subject: Notification of Apple Developer Program License Agreement (PLA) violationWe are writing to inform you that your company is not in compliance with the Apple Developer Program License Agreement (PLA).Section 11.2 (Termination) states:(g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.).Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership.Please address this issue promptly. We carefully reviewed all our apps, metadata, etc and have not found anything in violation or non-compliant with the PLA. We are absolutely not engaged

4
P
16 days ago
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chandrahasan1Member
asked in General Questions

Adding Offline Transactions into RevenueCat

Hey, we wanted to add some customers with subscriptions that are neither from Stripe nor App/Play Stores. Does revenue cat support this? Please advice if case there is a feasibility. Thank you.

6
C
16 days ago
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halluxHelper
posted in General Questions

How do I ensure entitlements.isActive is false when the user cancels transaction?

Good day… I am trying to ensure that when a user cancels their transaction (ie. is shown the iOS wallet / purchase sceen, clicks cancel) they are not provided with benefits of a subscribed user. At this time, I am following the suggestion of the example weather app which uses the below method… @Published var customerInfo: CustomerInfo? { didSet subscriptionActive = customerInfo?.entitlements[entitlementID]?.isActive == true }}How is a subscription active if they have cancelled the transaction and the transaction is nil? (lldb) po customerInfo?.entitlements["hb-2022-premium"]?.isActive▿ Optional<Bool>  - some : true (lldb) po transactionCancelledtrue (lldb) po transactionnil

1
A
16 days ago
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AdrianNew Member
posted in General Questions

Single API GET request for the current full list of subscribers

Hi all,After checking several questions in the community and the API documentation, it is my understanding that https://api.revenuecat.com/v1/subscribers/{app_user_id} will only get the latest purchase information for the single app_user_id provided.Is there a way to GET all the current purchase and user_id info from the users actually subscribed or in trial at once?Thanks,A.

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16 days ago
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Can BalkayaNew Member
asked in General Questions

RevenueCat does not show payment popup when try to purchase a consumable product again.

I tried to purchase consumable products at Test Flight and Xcode. When I try to purchase a consumable product that I’ve just purchased, RevenueCat does automatically purchase the product but does not show the payment popup, and I’m not seeing this transaction at RevenueCat dashboard. I’m concerned that it’ll be same at production environment. Any help?

5
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17 days ago
I
Insense Health
asked in General Questions

User issue with Flutter Revenuecat providing free trial with promo code

I have promo codes that I created on google play for my user. With this code, the user can use 3 months free of charge. When the user logs in on another device, I can't get the information that the user is in the trial period. Therefore, the purchase screen appears again. how can i solve this. I understand from the code below that the user is a premium member. Future updatePurchaseStatus() async {final purchaserInfo = await Purchases.getCustomerInfo();final entitlements = purchaserInfo.entitlements.active.values.toList();_entitlement = entitlements.isEmpty ? Entitlement.free : Entitlement.premium;if (entitlements.isNotEmpty) { _entitlementInfo = purchaserInfo.entitlements.active.values.last;}notifyListeners();}

1
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RevenueCat Staff
19 days ago
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SharpRockNew Member
asked in General Questions

iOS Product Offering Issue After Price Change

I was testing my app tonight making sure changes were working and I went to test my subscription button in iOS. When I click it, it pops up an error that I have a problem with my configuration. I haven’t changed anything in the code. I did, however, set my prices to increase today (March 1st). Does this cause problems with RevenueCat? Is it something that will resolve on its own? I have found nothing to help me. Everything has been working great for the past week and it just tanked tonight.I have verified that everything works great with Google. My Apple products are not found for some reason. I even deleted my project and set it back up. Nothing. I have nothing to sign for Apple in my App Store Connect account.

2
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19 days ago
Z
Zach WhelchelNew Member
asked in General Questions

Distinct iOS Subscription Groups for Experiment

According to the docs (https://www.revenuecat.com/docs/creating-offerings-to-test) it’s best to “use distinct Subscription Groups on the App Store for each RevenueCat Offering when testing”.This seems like things would get out of hand? Here are the issues I see:Each subscription in a subscription group has a unique product_id. RevenueCat suggests we use the following format: rc_2999_1y_1w0. These ids can’t be duplicated across subscription groups. So you would never be able to test the same setup in a new group. Should I be adding a new annotation to product ids if I want to use experiments? Something like: rc_2999_1y_1w0_exp1 Apple doesn’t seem too keen on you offering multiple Subscription Groups as there is a warning that pops up. I guess RC makes sure that a single user never sees multiple offerings… but what if that person were to sign out and back in with a new email? And they see the other offering? Couldn’t they end up purchasing a subscription from the other group at that po

1
Dan Pannasch
RevenueCat Staff
19 days ago
I
iDonKnowNew Member
asked in General Questions

What' the Webhook event type for promo codes?

The [docs](https://www.revenuecat.com/docs/webhooks#webhook-events) don’t mention about the event type when a promo code is used for a subscription.  As soon as the user redeems a code, I want to get a webhook event so that I can update user’s data on my backend. How can I then do it?   

2
I
19 days ago
Andreas
AndreasMember
asked in General Questions

Offer code price is incorrectly listed as 0

I used an offer code to purchase a monthly subscription. However, RevenueCat is showing the value as 0 as opposed to £3.99. { "app_id": “removed", "app_user_id": "removed", "currency": "GBP", "entitlement_ids": [ "fullaccess" ], "environment": "PRODUCTION", "event_timestamp_ms": 1628613642804, "expiration_at_ms": 1631292033000, "is_family_share": false, "is_trial_conversion": false, "price": 0, "price_in_purchased_currency": 0, "product_id": “removed", "purchased_at_ms": 1628613633000, "store": "APP_STORE", "takehome_percentage": removed, "transaction_id": “removed"}

5
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20 days ago
J
JaneNew Member
asked in General Questions

Not seeing sandbox customer in Customer > sandbox

I am not seeing all sandbox data in revenueCat : if I subscribe a user on a build of my app (and I can see the subscription worked in the Iphone’s sandbox accounts info), sometimes I still can’t see the customer in RevenueCat in Customers > Sandbox Any idea how I can fix this? Best,Jane

4
Carlo Zottmann
20 days ago
M
Michael_SchmitzHelper
asked in General Questions

Entitlements not properly working?

I have the following code, essentially straight from the documentation using react-native-purchases const PackageItem = ({ purchasePackage, setIsPurchasing, styles }) => {const {product: { title, description, priceString },} = purchasePackage; const navigation = useNavigation(); const onSelection = async () => {setIsPurchasing(true);console.log('being Purchase');try {const { purchaserInfo } = await Purchases.purchasePackage(purchasePackage);console.log('try purchase...');if (typeof purchaserInfo.entitlements.active['Pro'] !== 'undefined') {console.log('User has All Access');// navigation.goBack();}} catch (e) {if (!e.userCancelled) {console.log('error: ', e);Alert.alert('Error purchasing package', e.message);}} finally {setIsPurchasing(false);}};``` When I click on the subscribe button, I go through the dialogue and sign in and the subscription starts to process.  However, once it begins to finish the transaction, it stops at the ```if (typeof purchaserInfo.entitlements.active['P

2
kaitlin
RevenueCat Staff
21 days ago
T
Tim ConsidineMember
asked in General Questions

Working setup now broken : RevenueCat Flutter

I had an initial functioning setup to get offerings and make a purchase.  It worked : I could make a test purchase.The code was in a ‘shop’ page, and I decided to move the RevenueCat initialisation to main.dart as initial entry point.  But maybe this wrong because it screwed everything up, and the app crashed on loading (error below).  So I put it back to what it was.The app now loads and all screens function EXCEPT I am now getting the same error when I open the shop page.  Even though it was working before.*** Assertion failure in +[RCPurchases sharedPurchases](), RCPurchases.m:160*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'There is no singleton instance. Make sure you configure Purchases before trying to get the default instance. More info here: https://errors.rev.cat/configuring-sdk'*** First throw call stack:(0x183586754 0x19804d7a8 0x1834883f8 0x1848afa6c 0x1009762f4 0x1009f2d34 0x100cb7bc0 0x100cb5b04 0x10109ea60 0x100dafd7c 0x1010b

9
G
22 days ago
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appdeveloper126Member
asked in General Questions

Subscriptions still not showing up after 36 hours of being released on the App Store

My my app got approved on the App Store 36 hours ago and was released to the public at that time. Subscriptions work perfectly in TestFlight, but when using the app downloaded from the App Store I get a message saying “None of the productions registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if tone is being used). More information: https://rev.cat/why-are-offerings-empty”. I took at the site and everything checks out - all necessary agreements have been signed on app store connect, the subscriptions are in an “approved” state, the product identifiers match, and I’ve waited longer than 24 hours. Has anyone been in a situation similar to this? Do I just need to wait a little while longer?

4
A
23 days ago
E
EliotNew Member
asked in General Questions

Export user aliases

We’d like to get purchase information about all the users we have in our database. For that, we need to join on the app_user_id. In some cases, it appears as an Alias on RevenueCat. Is there a way to export those aliases, either in the ETL or in the csv exports?

3
tina
RevenueCat Staff
26 days ago
A
AlexChenNew Member
asked in General Questions

Do "transferred_from" and "transferred_to" always have the same number of elements?

The context is TRANSFER webhook event. I assume the two lists always have the same length. So we have a one-to-one transfer map, like transferred_from[k] to transferred_to[k]. Is my assumption correct?

1
Y
RevenueCat Staff
26 days ago
Marcin Walczyk
Marcin WalczykHelper
asked in General Questions

Apple Family Sharing doesn't work

Hello,  Platform: iOS (Swift).  Based on: https://www.revenuecat.com/blog/engineering/implement-apple-family-sharing and https://www.revenuecat.com/docs/apple-family-sharing  We’ve enabled Family Sharing: set up in App Store Connect ✅ Initialize the SDK as early as possible in your app flow so that transactions in the queue are detected right away. ✅ On the sandbox we tested the following with correct result: Purchase a subscription. Let it expire naturally. Go to Settings > App Store > Sandbox Account > Manage Subscriptions > and subscribe again. This will generate a new transaction that shows up in the queue as soon as you re-open the app. Paywall disappeared as expected ✅We also implemented Restore purchase. ✅ Yet on App Store family members who access the app see the paywall and restore purchase doesn’t help. ❌ We are looking for an advice about what we may be missing here?   

3
Marcin Walczyk
27 days ago
D
DaniilhorlllNew Member
asked in General Questions

Purchases doesnt fetch after recreating App Store Payment Agreement Renewal

Several days ago out App Store Payment Agreement Renewal has expired and we created new one.After this changes purchases works fine in released in store builds.But the same version in testflight or in connected iphone doesnt work.I alredy tried everything.Someone help me pls

1
Y
RevenueCat Staff
27 days ago
Eimy
EimyNew Member
asked in General Questions

Multi-quantity subscriptions and assigning subscriptions to other users

Hey,We are building products with an unusual subscription model. I would be interested to know if someone successfully implemented such a subscription model with RevenueCat. I'm also interested to hear about suggestions. We are building apps for iOS and Android where an ‘admin’ user could purchase multiple subscriptions with his AppleID/GoogleID and assign each subscription to a managed user (i.e. with a different AppleID). So we are trying to implement a subscription model with 2 unusual characteristics:Multi-quantity subscriptions Assigning subscriptions to other usersNote that most of our users would only want to purchase 1 or 2 subscriptions, so we can fake multi-quantity subscriptions by creating multiple products/packages/entitlements.Here is how we imagine the flow:The admin user signs in in our app. The app has a custom App User ID to identify this user that we will use it with RevenueCat. The app fetches the packages from RevenueCat. The app receives 6 packages in a single off

5
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27 days ago
C
ClubRunNew Member
asked in General Questions

Second party approval to allow a first party to use

Hi person that may help,is it possible for all an app’s features be made fully available to a user, only after a second party “administrator” has approved for that full functionality and the administrator pays for the subscription/purchase?So, the administrator verifies the user and then allows the app user full access (say from free trial access status) and then the administrator pays the monthly/yearly subscription for the user’s access - for multiple users. So that the full App experience is a feature of their relationship.I hope that gives you an idea for what I’m trying to ask/understand - if it is possible, some pointers would be appreciated 😀

1
cody
RevenueCat Staff
1 month ago
N
Noah PeetersNew Member
asked in General Questions

Unwanted purchase transfer

Hello,we are trying to implement IAP in an iOS app and are running into weird behavior regarding transferred purchases.We are signed in on two different iOS devices with an apple sandbox account. On the two devices, we use different app user ids. Now, we first made a subscription purchase on one device and canceled it afterward again. Then, we made a second subscription purchase on the other device (different app user id, same apple sandbox account).Whenever the app is started, Purchases.shared.logIn is called with the app user id of that device. With that, each time in the revenue cat dashboard, the purchase of the second device is transferred to the app user id of the last device we started the app on.This does not seem to be the desired behavior here – at least not what we need. We would expect the purchase to always be associated with the app user id which was used to make the purchase. In this example, the two app user ids are not related to each other. The only connection is the

5
G
1 month ago
D
Daniel PimentelHelper
asked in General Questions

React Native - Not build where RevenueCat is installed

Hello!I have an app working perfectly and it's time to implement purchases in it through Revenuecat.However when I install the react-native-purchases library several errors related to Swift are displayed (both when I try from the console and from XCode).The RN version I'm running is 0.63.4, Xcode 13.0 and I'm testing it in simulators/devices with IOS 15.Are there any known incompatibilities with these versions?Some errors I get when trying to compile:Undefined symbol: protocol conformance descriptor for Swift.UInt8 : Swift.FixedWidthInteger in Swift Undefined symbol: protocol descriptor for Foundation.LocalizedError Undefined symbol: method descriptor for Foundation.LocalizedError.errorDescription.getter : Swift.String? Undefined symbol: method descriptor for Foundation.LocalizedError.failureReason.getter : Swift.String? Undefined symbol: (extension in Foundation):Foundation.LocalizedError.recoverySuggestion.getter : Swift.String? Undefined symbol: (extension in Foundation):Foundation.

9
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1 month ago
A
Advik MehtaNew Member
asked in General Questions

App can't fetch offers when app is under review but works fine in TestFlight

Hello! I am integrating RevenueCat with Flutter, and so far everything was working good. I added subscriptions in the last version and they seemed to work good. However, when I added a new version and submitted it to review to Apple, the review team can’t seem to fetch offers in the app and hence the new version is getting rejected. It works fine in TestFlight, and in Android, and I can't reproduce the error on my side. But the app review team keeps getting the same error.  Any ideas why that might be?

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1 month ago
A
Anton KarmanovNew Member
asked in General Questions

How can I clear ALL user data and purchase history from my account?

Hello!We’re testing our app and need to clear all user data and purchase history to test buying products like a new user. How can we do that?I tried to delete customers, but they’re still on the list: http://joxi.ru/krDW8Y7CGwpoZAThank you in advance for the answer.

2
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1 month ago
I
innovaptor
asked in General Questions

RevenueCat for logged-in users only

We use RevenueCat in Observer-Mode and only want to use it for logged-in users.I read the post:It mentions:Only configure RevenueCat with an userId Don’t call logoutThere is one issue with this approach though - if the user logs out and then makes purchases RevenueCat might pick them up. Is there a way to destroy the RevenueCat instance in order to get in a state equal to configure not being called? Maybe calling `Purchases.sharedInstance.close()` when the user logs our?

1
Y
RevenueCat Staff
1 month ago

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