Hi, not the first time I launch an app with RC, but first time I got Billing Errors, and in a too high number!
People get the 3-day free trial, but then many of them end up with a Billing Error.
How to explain this? 100% users are in the US.
Question
High Billing Error rate
+3This post has been closed for comments
+6Hey
To help us look into these billing errors, could you share where you’re seeing them? For example, are they showing up in the RevenueCat dashboard, through webhook events, or being reported by customers?
Also, which project is this happening in? If you can, sending over a few App User IDs affected would make it easier for us to check the logs and spot what’s going on.
If it’s easier, you can also open a support ticket with these details. Just mention this thread (and tag me) so we can follow up there.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.