General Questions

Get help with anything related to RevenueCat.

  • 1,111 Posts
  • 2,855 Replies

1111 Posts

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wonderlox-ai-34c5faNew Member
asked in General Questions

ios app released but products not showing up even after 72 hours

our in app subscriptions was working in develepment and testflight till we got approved on the app storenow it only works in the debug version the app status is ready for sale and all the products are approved the app has been released for 72 hours but the products still come empty i know it may take up to 24 hours for the products to show up but 72 hours is a concerning as i have not seen any one say it took this long is there a way to check if something is wrong or if we are missing any configration ? 

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RevenueCat Staff
2 months ago
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SquadhouseNew Member
posted in General Questions

How to handle fake signups with refunds

Hi everyone,we had recently the case that some user registred 20 times in our app, bought in app purchases for each account and canceled the purchase afterwards on google. This worked pretty fine for him (no idea why google doesn´t realize this) and is pretty bad for us since we had costs serving the user but receive nothing since the user has canceld the in app purchase.Unfortunately it´s a no-go to let the user wait 2h or 2days (still not sure what is correct) unitl he receives his purchase.How does the revenue community handle this kind of problem?

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cody
RevenueCat Staff
2 months ago
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ishaanNew Member
asked in General Questions

Offerings not Available

Hi, we are having an issue where our offerings are not available. I’m testing on the latest xcode simulator for iOS. I have confirmed the bundle ID in xcode matches with that in revenuecat. I have also confirmed that the product identifier matches with what I am seeing in Apple. Our app is not on the app store and we don’t have a separate prod/dev environment. What could possibly be the issue? I tried going through the steps for the post regarding offerings not showing but I’m unable to figure what is wrong.

3
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2 months ago
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sarbogastNew Member
asked in General Questions

Is it possible to have multiple subscriptions per user outside of pre-determined subscription groups?

I want to offer the possibility for a user to manage several teams with individual subscriptions for each team. I have read in Apple’s documentation that in order for a user to have several subscriptions for the same app, those subscriptions must be associated with separate subscription groups. But the example they give (different channels) makes it possible to have those subscription groups pre-determined. I can’t do that in my case. Is there a way to support this scenario with in-app purchase subscriptions?

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Ryan Glanz
RevenueCat Staff
2 months ago
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Sebastien LaurentNew Member
asked in General Questions

Play store rejection, reviewer from unsupported country

Hey,My mobile game (I'm using unity SDK) got rejected by the google play store, the screenshot they provided of my paywall shows that the offers weren’t properly shown.We didn’t change the paywall in this submission, and it seems to be working fine on the live version and on iOS.When digging a bit on the potential reasons why, I found out that it is potentially related to the currency info or price property of the packages. I know for a fact, from previous screenshots they sent me, that play store reviewers are sometimes from countries where my subscription offers are not available (India or Pakistan I think).I feel this is conflicting with the fact that my app needs to get access to currency info and package price in order to show the offers.How does revenue cat handle that weird case where the paywall is supposed to show offers that are actually not available to the playstore reviewer given its unsupported country ?Any help appreciated thanks !

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2 months ago
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electriappNew Member
asked in General Questions

The iOS SDK has become impossible to mock in v4

The new revenue cat v4 SDK for iOS is very difficult if not impossible to mock for unit testing purposes. Some of the contributing factors that make mocking difficult are:The majority of classes like Offerings, Offering, Package, etc are marked as final so they can’t be subclassed. So something like class MockOfferings: Offerings {} cannot be done. The majority of initializers for classes like Offerings, Offering, Package are internal so they cannot be called from outside the packageThese issues are blocking upgrading to v4 since it breaks all the existing unit tests without a new way to fix them. Is there any sample code available that successfully mocks the RevenueCat SDK?

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J
2 months ago
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lance-samariaHelper
asked in General Questions

After Deleting a Transaction from StoreKit, why does RevenueCat still think the Transaction Exists?

I’m new to RevenueCat, read the setup docs, watched some YouTube videos, and I got everything working so far. But I ran into a problem after making a test purchase on a real device.A- In viewDidLoad I run fetchCustomerInfo() to check if the user has subscribed or not. When the user hasn’t, the subscribe and restore buttons are shown. I press the subscribeButton and the transaction is successful. I stop the app, and when I restart, the buttons don’t show, which is correct.B- In Xcode I go to Debug > StoreKit > ManageTransactions > I delete the Transaction, and it says No Transaction.C- I stop the app, open the app back up, and the buttons don’t show, but they should show because there aren't any transactions. I check the flow in step 2 again and it still says No Transaction.D- I go to the RevenueCat console, Projects > My Project > iOS > Customers > Active/Sandbox/Non-Subscription/Expired, there aren't any customers in either of them. There is no data whatsoever.E-

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L
2 months ago
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simplenotezyNew Member
asked in General Questions

Usage-limited entitlement

How would one go about structuring entitlements in a scenario where a “Premium subscription” will grant access to 10 cake recipes per week. However, if you’d like to get more cake recipes after hitting the limit, you’ll need to make a one-time payment.

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RevenueCat Staff
2 months ago
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gkoksal_sqspNew Member
asked in General Questions

Customer breakdown on last seen platform version

Hello,I’m trying to get a breakdown on Last Seen Platform Version for customers so that we can make a well informed call on supporting older platform versions.This data is visible on customer details UI but it’s not in the CSV file when I export. I also could not find an API to retrieve it using the API.Is there a way to get this data?Cheers,Goksel

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2 months ago
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MunkhbatNew Member
asked in General Questions

Getting error when trying to fetch ProductDetails from Google Play store in Flutter - repost

Hi all, reposting here because, I got no reply in Dashboard & Tools. This is the error I am getting: W/[Purchases] - WARN(24005): There is a problem with your configuration in Play Store Developer Console. More info here: https://errors.rev.cat/configuring-products I am following the guide here: Why are offerings or products empty? Have not had the app published yet. But the interesting thing is in RevenueCat Dashboard, I can IMPORT my iNAPP products. RevenueCat can identify a new product created in my Play console, import it without any issues but can’t fetch ProductDetails! Is this normal? Again, have not published my app in Closed testing yet, waiting for review to finish. But since I’m a license tester on a physical phone, and RevenueCat can fetch the products themselves from the Dashboard, maybe there is something else I am missing?

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Michael Fogel
RevenueCat Staff
2 months ago
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appyrexNew Member
asked in General Questions

App Store rejected because of bad offering

Hello,So I am trying to get my app approved on App Store. Basically I have a subscription group which contains a single product that is payed monthly. But I also add an offer of free first month for new users for that product. I did all configurations as tutorials show and I am able to test the subscription, the restore purchases and those things.But then Apple rejected my app saying that I am trying to make a full payment attempt when I should offer the first month for free. I don’t know how this is being handled by revenue cat, am I missing something? I just configured the product on revenue cat but I didn’t configured any “first month offer” inside revenue cat, just on Apple side for that product.We found that your in-app purchase products exhibited one or more bugs which create a poor user experience.Specifically, while your subscription offer promises the first month for free, the purchase page does not respect this offer and attempts to complete the full payment at that instant.P

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sharif
RevenueCat Staff
2 months ago
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nico-hofMember
asked in General Questions

Error for IOS with non renewable subscriptions --> Non-renewable subscriptions behave different in Google Play and App Store?

I am currently implementing my subscriptions for android and ios using cordova-plugin-purchases (4.2.3).I want to use subscriptions which are non renewing.F.e. user buys “premium access” for 1 year. After 1 year the subscription expires (and does not renew) and the entitlement should be removed.So far so good. In Google Play I can configure this. I link the product in revenuecat, I buy it, I get the entitlement, after the period the entitlement is removed. Fine!I assumed I can do the same in Apples Appstoreconnect. There is the option to create a subscription without auto renew. So I created one, I link it in revenuecat. I create an offer. It is visible in my offers on my iphone.But two things happening:I cannot set a duration for the subscription in App Store Connect (seems pretty odd to me for a subscription product. Isn´t it then just a consumable / one time purchase?) I get an error from RC cordova SDK: “DEBUG: Couldn’t decode ‘PeriodType’ from json. Error: Found unexpected value

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H
RevenueCat Staff
2 months ago
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josephm5New Member
asked in General Questions

Error enumerating unfinished transactions: Error Domain=ASDErrorDomain Code=509 "No active account" UserInfo={NSLocalizedDescription=No active account}

i have a flutter app about daily horoscope and tarot cards i’ve done sandbox tester and all the other revenuecat settings when i try to test it in my iphone i come up to this error in my logs[configure] DEBUG: ℹ️ Configuring SDK using RevenueCat's UserDefaults suite.    [identity] DEBUG: 👤 Identifying App User ID    [configure] DEBUG: ℹ️ Debug logging enabled    [configure] DEBUG: ℹ️ SDK Version - 4.25.6    [configure] DEBUG: ℹ️ Bundle ID - com.josephmp5.seeryuso    [configure] DEBUG: ℹ️ System Version - Version 16.6 (Build 20G75)    [configure] DEBUG: ℹ️ Not using a simulator.    [configure] DEBUG: 👤 No initial App User ID    [configure] DEBUG: ℹ️ Purchases is configured with response verification disabled    [configure] DEBUG: ℹ️ Delegate set    [offering] DEBUG: ℹ️ Offerings cache is stale, updating from network in foreground    [network] DEBUG: ℹ️ GetOfferingsOperation: Started    [network] DEBUG: ℹ️ There are no requests currently running, starting request GET /v1/subscribers/$R

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Ryan Glanz
RevenueCat Staff
2 months ago
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saba-051337New Member
asked in General Questions

How to show Play Store subscription offerings in RevenueCat?

how to show my discount offerings in revenue cat?should I create new products in revenueCat?

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Ryan Glanz
RevenueCat Staff
2 months ago
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wulligNew Member
asked in General Questions

Expo and Storekit

I didn’t understand how to test the inApp purchases on a iOS simulator using Expo. I usually run my code withnpx expo run:ios     I’ve created the subscription and certificate in XCode following the documentation: https://www.revenuecat.com/docs/apple-app-store#ios-14-only-testing-on-the-simulator Now I’m not sure how to build/run correctly the app.  

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Michael Fogel
RevenueCat Staff
2 months ago
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andyallenNew Member
asked in General Questions

App Removal

If you remove an app with an in-app subscription from the App Store, what happens? I assume no new customers can download the app. But can existing downloads still purchase the subscription? Will existing customers be charged for renewals? Does Apple notify the user that the app is no longer available?

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kaitlin
RevenueCat Staff
2 months ago
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samuel-0547e7New Member
asked in General Questions

The device or user is not allowed to make the purchase for a flutter app on multiple physical devices.

Hello Devs, am getting this persistent error “ PlatformException(3, The device or user is not allowed to make the purchase., {code: 3, message: The device or user is not allowed to make the purchase., readableErrorCode: PurchaseNotAllowedError, readable_error_code: PurchaseNotAllowedError, underlyingErrorMessage: Error when fetching products. DebugMessage: Client does not support ProductDetails.. ErrorCode: FEATURE_NOT_SUPPORTED.}, null)” and I have followed the tutorials posted on your youtube channel STEP BY STEP, but am still faced with the same bug on both real devices and emulators alike. please help as this has made me completely dissapointed in Revenue Cat as a company and am seriously considering other options. If the videos on your youtube channel are now obsolete please do well to update them.

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Ryan Glanz
RevenueCat Staff
2 months ago
tobysola1
tobysola1Member
asked in General Questions

Customers getting confused about the VAT tax

Hi folks, Recently, I’ve been getting a bunch of messages from customers who are confused when they see a much higher price during checkout, compared to what I display in the app. The reason is VAT taxes. Many customers are so confused that they don’t end up purchasing. Any strategies for getting around this? I’m thinking of adding “+ tax” right next to the price on my subscribe screen. What do y’all do? Does anyone dynamically pull the price from RC or Apple/Google? If so, what’s the easiest way to do that? Cheers, Toby 

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tobysola1
2 months ago
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maxPBNew Member
asked in General Questions

Paywall Beta - support promo codes

Hello!Excited to be integrating the paywalls beta functionality. We didn’t see anything with regard to supporting promo codes in the paywall templates - are we missing anything? Is this on the roadmap? thanks,Max

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kaitlin
RevenueCat Staff
2 months ago
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kamesh-dhanasekar-c195b0New Member
asked in General Questions

Configured revenuecat for ios, But after subscribing it's not reflecting in revenuecat ledger

Our team configured revenue cat for IAP purchases in ios. But after subscribing inside our application it’s not reflecting in revenue cat ledger. Can you guys help us resolve this issue?

2
K
2 months ago
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WojtekNew Member
asked in General Questions

Is it possible to share subscription between apps?

I have few apps and I would like possibility to share subscriptions between them. So if a user is subscribed in one app they would have possibility to use pro features in other apps as well. Is it possible now with RevenueCat?

29
Jens
RevenueCat Staff
2 months ago
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serhat-kilic-87b905New Member
asked in General Questions

Could not validate subscriptions API permissions error

I did every step correctly for google play store. But i have that error. Can anyone help me? In terminal it says it can’t access the my test subs

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D
2 months ago
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AT.FNew Member
asked in General Questions

Cant clear "Could not validate subscriptions API permissions" or make sandbox purchases

   I am unable to clear the above Credentials issue. I went through all the steps in the guide - https://www.revenuecat.com/docs/creating-play-service-credentials/ - carefully to no avail. According to a number of post in this community form on the same problem, the solution is to make sandbox purchases. The problem is can’t make sandbox purchases. My supposed sandbox purchases go through as real purchases. I followed the guide - https://www.revenuecat.com/docs/sandbox - for sandbox purchases to no avail.I would very much appreciate help with this. Thank you in advance. 

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kaitlin
RevenueCat Staff
2 months ago
R
RoycroftNew Member
asked in General Questions

How are you handing Mobile Attribution iOS with or without ATT Prompt?

I'm navigating the tricky waters of mobile attribution in 2023 for our iOS app and could use some community insights. We're looking to collaborate with affiliates and influencers and are hoping to attribute post-install purchase events to individual affiliates/campaigns etc. Ideally, we’d like to avoid having to display the AppTrackingTransparency (ATT) prompt and be able to honestly answer that we do not fall under Apple's definition of “Tracking” in AppStore Connect. As you will know, the mobile attribution market is adapting to many changes in privacy standards, so this isn’t straightforward. Option 1: Deep LinksWe're considering using deep links tied to individual affiliates/campaigns. Is this viable when users haven't consented to the ATT prompt? Without the ATT agreement, how would this affect the capabilities of attribution partners like Branch.io or AppsFlyer?Perhaps relying on SKAdNetwork integration and other techniques? I haven't gotten a straight answer on what impact this

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kaitlin
RevenueCat Staff
2 months ago
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nico-hofMember
asked in General Questions

(Docs) Google Play Product Setup: Prepaid base plans not yet supported - But they work?

I am currently creating my products in Google Play for my App.I want to use prepaid subscriptions without auto renew.I tested this out, created products, imported them in RC, linked them to offers and entitlements, purchased them. They expired automatically and my entitlement got removed.All fine so far.But there is an option in Google Play Console which asks if I want to Allow extension of this prepaid subscription. I am not sure if this is a supported feature by RC?So I tried to figure it out in the docs and found nothing. But I found this part of the documentation here which confuses me a bit.Prepaid base plans not yet supportedRevenueCat does not yet support base plans with the renewal type "Prepaid".Source: https://www.revenuecat.com/docs/android-productsIs this just some outdated paragraph in the docs?I mean it seems to work.And if the docs are just outdated (hopefully) could you extend those and explain how to properly configure prepaid products in google?Would love to get some

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G
RevenueCat Staff
2 months ago

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