General Questions

Get help with anything related to RevenueCat.

  • 872 Posts
  • 2,185 Replies

872 Posts

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Zach WhelchelNew Member
asked in General Questions

Distinct iOS Subscription Groups for Experiment

According to the docs (https://www.revenuecat.com/docs/creating-offerings-to-test) it’s best to “use distinct Subscription Groups on the App Store for each RevenueCat Offering when testing”.This seems like things would get out of hand? Here are the issues I see:Each subscription in a subscription group has a unique product_id. RevenueCat suggests we use the following format: rc_2999_1y_1w0. These ids can’t be duplicated across subscription groups. So you would never be able to test the same setup in a new group. Should I be adding a new annotation to product ids if I want to use experiments? Something like: rc_2999_1y_1w0_exp1 Apple doesn’t seem too keen on you offering multiple Subscription Groups as there is a warning that pops up. I guess RC makes sure that a single user never sees multiple offerings… but what if that person were to sign out and back in with a new email? And they see the other offering? Couldn’t they end up purchasing a subscription from the other group at that po

1
Dan Pannasch
RevenueCat Staff
3 months ago
I
iDonKnowNew Member
asked in General Questions

What' the Webhook event type for promo codes?

The [docs](https://www.revenuecat.com/docs/webhooks#webhook-events) don’t mention about the event type when a promo code is used for a subscription.  As soon as the user redeems a code, I want to get a webhook event so that I can update user’s data on my backend. How can I then do it?   

2
I
3 months ago
Andreas
AndreasMember
asked in General Questions

Offer code price is incorrectly listed as 0

I used an offer code to purchase a monthly subscription. However, RevenueCat is showing the value as 0 as opposed to £3.99. { "app_id": “removed", "app_user_id": "removed", "currency": "GBP", "entitlement_ids": [ "fullaccess" ], "environment": "PRODUCTION", "event_timestamp_ms": 1628613642804, "expiration_at_ms": 1631292033000, "is_family_share": false, "is_trial_conversion": false, "price": 0, "price_in_purchased_currency": 0, "product_id": “removed", "purchased_at_ms": 1628613633000, "store": "APP_STORE", "takehome_percentage": removed, "transaction_id": “removed"}

5
S
3 months ago
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JaneNew Member
asked in General Questions

Not seeing sandbox customer in Customer > sandbox

I am not seeing all sandbox data in revenueCat : if I subscribe a user on a build of my app (and I can see the subscription worked in the Iphone’s sandbox accounts info), sometimes I still can’t see the customer in RevenueCat in Customers > Sandbox Any idea how I can fix this? Best,Jane

4
Carlo Zottmann
3 months ago
M
Michael_SchmitzHelper
asked in General Questions

Entitlements not properly working?

I have the following code, essentially straight from the documentation using react-native-purchases const PackageItem = ({ purchasePackage, setIsPurchasing, styles }) => {const {product: { title, description, priceString },} = purchasePackage; const navigation = useNavigation(); const onSelection = async () => {setIsPurchasing(true);console.log('being Purchase');try {const { purchaserInfo } = await Purchases.purchasePackage(purchasePackage);console.log('try purchase...');if (typeof purchaserInfo.entitlements.active['Pro'] !== 'undefined') {console.log('User has All Access');// navigation.goBack();}} catch (e) {if (!e.userCancelled) {console.log('error: ', e);Alert.alert('Error purchasing package', e.message);}} finally {setIsPurchasing(false);}};``` When I click on the subscribe button, I go through the dialogue and sign in and the subscription starts to process.  However, once it begins to finish the transaction, it stops at the ```if (typeof purchaserInfo.entitlements.active['P

2
kaitlin
RevenueCat Staff
3 months ago
A
appdeveloper126Member
asked in General Questions

Subscriptions still not showing up after 36 hours of being released on the App Store

My my app got approved on the App Store 36 hours ago and was released to the public at that time. Subscriptions work perfectly in TestFlight, but when using the app downloaded from the App Store I get a message saying “None of the productions registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if tone is being used). More information: https://rev.cat/why-are-offerings-empty”. I took at the site and everything checks out - all necessary agreements have been signed on app store connect, the subscriptions are in an “approved” state, the product identifiers match, and I’ve waited longer than 24 hours. Has anyone been in a situation similar to this? Do I just need to wait a little while longer?

4
A
3 months ago
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EliotNew Member
asked in General Questions

Export user aliases

We’d like to get purchase information about all the users we have in our database. For that, we need to join on the app_user_id. In some cases, it appears as an Alias on RevenueCat. Is there a way to export those aliases, either in the ETL or in the csv exports?

3
tina
RevenueCat Staff
3 months ago
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AlexChenNew Member
asked in General Questions

Do "transferred_from" and "transferred_to" always have the same number of elements?

The context is TRANSFER webhook event. I assume the two lists always have the same length. So we have a one-to-one transfer map, like transferred_from[k] to transferred_to[k]. Is my assumption correct?

1
Y
3 months ago
Marcin Walczyk
Marcin WalczykHelper
asked in General Questions

Apple Family Sharing doesn't work

Hello,  Platform: iOS (Swift).  Based on: https://www.revenuecat.com/blog/engineering/implement-apple-family-sharing and https://www.revenuecat.com/docs/apple-family-sharing  We’ve enabled Family Sharing: set up in App Store Connect ✅ Initialize the SDK as early as possible in your app flow so that transactions in the queue are detected right away. ✅ On the sandbox we tested the following with correct result: Purchase a subscription. Let it expire naturally. Go to Settings > App Store > Sandbox Account > Manage Subscriptions > and subscribe again. This will generate a new transaction that shows up in the queue as soon as you re-open the app. Paywall disappeared as expected ✅We also implemented Restore purchase. ✅ Yet on App Store family members who access the app see the paywall and restore purchase doesn’t help. ❌ We are looking for an advice about what we may be missing here?   

3
Marcin Walczyk
3 months ago
D
DaniilhorlllNew Member
asked in General Questions

Purchases doesnt fetch after recreating App Store Payment Agreement Renewal

Several days ago out App Store Payment Agreement Renewal has expired and we created new one.After this changes purchases works fine in released in store builds.But the same version in testflight or in connected iphone doesnt work.I alredy tried everything.Someone help me pls

1
Y
3 months ago
Eimy
EimyNew Member
asked in General Questions

Multi-quantity subscriptions and assigning subscriptions to other users

Hey,We are building products with an unusual subscription model. I would be interested to know if someone successfully implemented such a subscription model with RevenueCat. I'm also interested to hear about suggestions. We are building apps for iOS and Android where an ‘admin’ user could purchase multiple subscriptions with his AppleID/GoogleID and assign each subscription to a managed user (i.e. with a different AppleID). So we are trying to implement a subscription model with 2 unusual characteristics:Multi-quantity subscriptions Assigning subscriptions to other usersNote that most of our users would only want to purchase 1 or 2 subscriptions, so we can fake multi-quantity subscriptions by creating multiple products/packages/entitlements.Here is how we imagine the flow:The admin user signs in in our app. The app has a custom App User ID to identify this user that we will use it with RevenueCat. The app fetches the packages from RevenueCat. The app receives 6 packages in a single off

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3 months ago
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ClubRunNew Member
asked in General Questions

Second party approval to allow a first party to use

Hi person that may help,is it possible for all an app’s features be made fully available to a user, only after a second party “administrator” has approved for that full functionality and the administrator pays for the subscription/purchase?So, the administrator verifies the user and then allows the app user full access (say from free trial access status) and then the administrator pays the monthly/yearly subscription for the user’s access - for multiple users. So that the full App experience is a feature of their relationship.I hope that gives you an idea for what I’m trying to ask/understand - if it is possible, some pointers would be appreciated 😀

1
cody
RevenueCat Staff
3 months ago
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Daniel PimentelHelper
asked in General Questions

React Native - Not build where RevenueCat is installed

Hello!I have an app working perfectly and it's time to implement purchases in it through Revenuecat.However when I install the react-native-purchases library several errors related to Swift are displayed (both when I try from the console and from XCode).The RN version I'm running is 0.63.4, Xcode 13.0 and I'm testing it in simulators/devices with IOS 15.Are there any known incompatibilities with these versions?Some errors I get when trying to compile:Undefined symbol: protocol conformance descriptor for Swift.UInt8 : Swift.FixedWidthInteger in Swift Undefined symbol: protocol descriptor for Foundation.LocalizedError Undefined symbol: method descriptor for Foundation.LocalizedError.errorDescription.getter : Swift.String? Undefined symbol: method descriptor for Foundation.LocalizedError.failureReason.getter : Swift.String? Undefined symbol: (extension in Foundation):Foundation.LocalizedError.recoverySuggestion.getter : Swift.String? Undefined symbol: (extension in Foundation):Foundation.

9
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3 months ago
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Anton KarmanovNew Member
asked in General Questions

How can I clear ALL user data and purchase history from my account?

Hello!We’re testing our app and need to clear all user data and purchase history to test buying products like a new user. How can we do that?I tried to delete customers, but they’re still on the list: http://joxi.ru/krDW8Y7CGwpoZAThank you in advance for the answer.

2
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3 months ago
I
innovaptor
asked in General Questions

RevenueCat for logged-in users only

We use RevenueCat in Observer-Mode and only want to use it for logged-in users.I read the post:It mentions:Only configure RevenueCat with an userId Don’t call logoutThere is one issue with this approach though - if the user logs out and then makes purchases RevenueCat might pick them up. Is there a way to destroy the RevenueCat instance in order to get in a state equal to configure not being called? Maybe calling `Purchases.sharedInstance.close()` when the user logs our?

1
Y
3 months ago
R
Rob BrooksActive Member
asked in General Questions

How to handle multiple accounts on one device with a common Play Store sign in?

 It goes something like this:1 - Sign into RC with appID12 - Purchase subscription.3 - Sign out and back in again using appID24 - RC says no subscription active for appID2 and so we present offerings.5 - Purchase fails because (presumably) Play Store thinks we already have an active sub because appID1 bought one using the common PlayStore sign in.I’d like to prohibit sub sharing across different accounts.In order for appID2 to be able to purchase a subscription, another Play Store account needs to be used.What’s the general best practice for dealing with this scenario?Many thanks.

2
cody
RevenueCat Staff
3 months ago
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Daniel PetrovalievNew Member
asked in General Questions

Which api key should i use for observer mode on server side?

I’m now transferring my subscriptions to RevenueCat using Observer Mode on the server side and found out that for iOS users I should use the API key for ios and the opposite for Android.Docs says that I shouldn’t use a private API key for my case.Is there any universal API key?

1
cody
RevenueCat Staff
3 months ago
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JackWNew Member
asked in General Questions

How should i use my staging app with revenue cat (bundle id mismatch)

Hey I have 2 builds of my app (different bundle id’s), production and staging. In appstore connect, I only have the production app, so ive made my IAP’s there and when i use revenuecat with the bundle id set to production, it works with the production build app, all good!However, when I want to develop on staging, with the staging app, i use the staging instance of revenue cat (different project with the other bundle id)...but this one cant pull data from appstoreconnect...because the bundle id’s are different.How am i meant to pull IAP’s into my staging app? can i use my production app IAP’s in appstore connect with my staging app? do i need to make a staging app in appstore connect with its own IAP’s? what are the implications of this if so?Thanks for some help on how to handle this setup!

3
H
RevenueCat Staff
3 months ago
I
iway1New Member
asked in General Questions

Missed Webhooks for Consumables?

If my app fails to receive a `NON_RENEWABLE_PURCHASE` webhook for a consumable, is the event completely lost?If so that would mean the purchase is completely lost, is there any recourse to deal with those situations, or is the idea that I should just never miss one of these events?

1
cody
RevenueCat Staff
3 months ago
R
RyanJohnsonNCNew Member
asked in General Questions

Difference in Revenue Reporting

We are seeing a discrepancy between the Revenue numbers that the individual App Store/Google Play stores are reporting and what RC is reporting. The difference is small, only about 2-3%. Could someone give me some insight into why that might be?Is there a timing difference? Is one recognizing discounts and another isn't? 

1
sharif
RevenueCat Staff
3 months ago
R
rafiNew Member
asked in General Questions

"The certificate for this server is invalid." when attempting a purchase

I noticed an error logged for one of the iOS users:"error.code": "0", "error.domain": "RevenueCat.ErrorCode", "error.message": "Unknown error.", "error.nativeStackIOS": [ "0 MyApp 0x00000001042fa810 _ZN8facebook5react11JSIExecutor21defaultTimeoutInvokerERKNSt3__18functionIFvvEEENS3_IFNS2_12basic_stringIcNS2_11char_traitsIcEENS2_9allocatorIcEEEEvEEE + 254064", "1 MyApp 0x00000001042d180c _ZN8facebook5react11JSIExecutor21defaultTimeoutInvokerERKNSt3__18functionIFvvEEENS3_IFNS2_12basic_stringIcNS2_11char_traitsIcEENS2_9allocatorIcEEEEvEEE + 86124", "2 MyApp 0x000000010425d280 _ZNK5folly3TryINS_4UnitEE16throwUnlessValueEv + 113116", "3 MyApp 0x000000010425d3b8 _ZNK5folly3TryINS_4UnitEE16throwUnlessValueEv + 113428", "4 MyApp 0x000000010421b280 MyApp + 176768", "5 MyApp

3
Y
3 months ago
Y
Yassine DERKAOUI
asked in General Questions

General ISSUE : The receipt is not valid. (sandbox)

Hello, since today the subscriptions do not work in sandbox! I can get the subscription offers but I can't buy : The receipt is not valid.It's crazy, everything was working yesterday. I even deleted my sandbox user and recreated another one, still the same problem. I also changed the shared secret, but nothing.

7
B
3 months ago
J
Jon Magnar NesvikNew Member
asked in General Questions

Users with new phones - subscriptions

HeyIm using subscriptions for both ios and google play through revenuecatToday an androud user reported that he has a new phone and the app keep saying he doesnt have any subscriptions. He is still on the same gmail-account as he did the purchase / subscription withI thought the subscription was following the user and not the device? Thanks for any help :)

3
J
3 months ago
F
ffnextNew Member
asked in General Questions

How to send Webhook events from postman?

I successfully managed to integrate RevenueCat with the Firebase extension, and working properly the events are sent to Firebase. But it’s hard to test some event types so I would like to send events from postman through the Webhook url:{"code":1,"message":"Incoming RevenueCat webhook could not be authenticated. Please check that the shared secret is set up correctly."}I have the shared secret added to header: Authorization: Bearer shared_secret_here (Shared secret is from the google cloud which is connected our app from Firebase)And added the webhook url the same as the Firebase integration webhook.Here is the Firestore rules: The firebase functions integrations are working properly, but I cannot make the same work with webhook, what am I missing? (not even test events)  

1
Y
4 months ago
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devTNTNew Member
asked in General Questions

restorePurchase vs syncPurchases

The difference I know so far is that restorePurchases can be called multiple times but only through user action while syncPurchases should be called programmatically only once every app version.Is there any other differences or they are fundamentally different in what they do?

1
H
RevenueCat Staff
4 months ago

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