Hello,
I am on the RC UI, and I try to extend the free trial period of a user (customer satisfaction thing). The user is currently in a free trial period.
When I click “Extend subscription”, I get a small toast message saying ”Could not extend the subscription”
The web console gave me the reason for this:
code: 7970
message: "Received an error from Apple. Environment: PRODUCTION Code: 4030004 Message: Forbidden - subscription state ineligible for extension."
So, it seems that one cannot extend the free trial on App Store (sorry if it’s obvious, I am learning a lot these days). Apple documentation.
Therefore, my question is: what would you suggest me to do with this user? He couldn’t properly use his free trial for 3 days, and I would like to let him properly able to test the app before deciding he should purchase or not.
