Dashboard & Tools
Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.
- 169 Posts
- 317 Replies
Hi, I have an experiment running with a product that uses a 7-day free trial that shows no data after running for 8-days. I had assumed the data would appear once trials begun converting. This doesn’t appear to be the case. Both products are being purchased and Trial Converted events are now being sent to my CDP and appearing in the RevenueCat ‘trial conversions’ graph.
Hi, connected RevenueCat directly with Facebook SDK (previously used Appsflyer), to cut down project’s expenses. After relaunching my campaigns purchase event doesn’t show up in main dashboard. Purchase in my case if Trial Start. Went through the integration part a few times, everything seems to be ok. What am I missing? Where I should look at first?
Hi, I’m wondering how my app's MRR is affected by purchases made using an iOS promotional offer.I have a subscription that I sell discounted for $17, which after one year renews into a $35 subscription.During the first year of the subscription - is my MRR increased with the subscription's full price ($35/12), or by the discounted amount ($17/12)?Is there any view where I can visualize (prove) how the MRR is increased from a purchase?
Hi thereI can see charts for our Active Trials and would like to see a future projected revenue forecast based on when those trials are due to convert.Even better if it accounts for our trial conversion rate based on product, but no problem if I need to guesstimate that myself.How might I do this?Tobin
Hello,How can I report on % of users crossgrading?For context we have a product that has a monthly, quarterly and an annual subscription. I can report on monthly churn, but what I am not sure about is how to calculate how many of those monthly users have not really churned but moved to a a quarterly or annual subscription. Thank you!!!
Hi, When filtering in the customer view, can we please add a filter for price in purchased currency. We’re trying to identify customers who have redeemed a promotional offer, and are currently using a range on total spent. This leads to lots of false positives in our reporting. Additionally if this field could also be sent as part of the Amplitude integration that would be super helpful for our reporting. Thanks
These questions are about how churned MRR is calculated in the MRR Movement charts. QUESTION 1 - Billing Retry and Grace PeriodsHow are users who go into billing retry/grace periods categorized during the billing retry and grace periods? Are they placed into the churned MRR bucket, and then back into new MRR when and if their subscription is recovered?Or are they only placed into the churned MRR bucket when the subscription actually cancelled?QUESTION 2 - Reactivation after expirationIf a user’s subscription expires and they then joins again later, is this this considered New MRR?
If running an experiment between two offerings – each containing a subscription product and a lifetime subscription product – do the results of the experiment consider the value of the lifetime product in the calculation of LTV?I see no mention of lifetime product metrics in the table of data and so it’s unclear to me if Lifetime products are factored in to the LTV equation. Therefore, it’s difficult to know if the results of the experiment consider any uptake in sales of a Lifetime product.
Hi i am looking for some help with a few questions. The first is that we will be using offerings to manage discount codes across iOS and Android and then tracking the use of those codes throughout the user lifecycle. I have two main questionsAre we able to export the data broken down by offering (I have had a look at the reports and can see that I can segment by offering but as we don’t have any data in there yet i cant see if that data would then be segmented when exported to CSV?? What happens if I remove an offering? I would like to be able to remove an offering so that it doesn’t get returned in the future to the app (and therefore isn’t a valid code) but then also still be able to report on users that are a part of that offering? is this possible? Regards Jon
Hello,We have not launched/ pushed to production yet, but I had regarding the Charts. We are not seeing any data come through at all from our testing, is this normal in the Sandbox environment? We do see some data come through on the Overview, just nothing in charts. Any ideas?
In the backoffice, it’s nice to be able to look for customers for UserID and email, but as the official documetnation says that the UserID shouldn’t be something easy to guess because security reasons, being able to look for customers by display name would be handy.Right now, we have to look for the user name in our own database, find the email, and then look for the customer by email in your database. But you already have a displayName value for it. Make it searchable please.
Hei there.I am a bit confused by the number of active subscriptions in the dashboard.There are currently 7 active subscribers, but the dashboard shows 8.It seams that this is because one of the subscribers got their subscription transfered from another subscriber.(Probably because the user logged out from his account and restored the subscription anonimously)I would expect that there are currently only 7 active subscriptions, and not 8, as the subscription was transfered from one user to another.Is this just a bug in the dashboard or are there now really 8 active subscriptions or am I just misunderstanding something? Note: What I am actually trying to do is to refund everybody that purchased the subscription as we are still in a beta test and those user accidentally did the subscription. I was able to refund 7 users, but the dashboard shows that there are 8 active subscription. Thats why I am confused… Thanks,Felix
ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. There are no products registered in the RevenueCat dashboard for your offerings.
I have followed the instructions as in docs and my revenue account is connected to Google Play service. I have configured the product, entitlements and offer for my product. When I try to integrate the application, it gives an error message.- ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. There are no products registered in the RevenueCat dashboard for your offerings.I have configured the product, offer and entitlement as described in the documents. How to troubleshoot this problem?
Hi, I updated the $displayName and $email user attributes using the REST API for all my users. However when I go to the customer view on the dashboard those two fields are displaying empty text fields (screenshot below). I also used the REST API to GET the latest user info and the response says that the attributes have been set (snippet of response below). How do I get this data to show up on the Customer dashboard? This info is vital to our customer support team.
Hi Everyone,I just started using revenue cat for my project, yesterday I migrated my old user data and total customers at the end of the day was around 4 thousand, but in the morning I saw a surge in new customers by 700, though my active subsscriptions and active trials count was the same. Does revenue cat takes time to process some receipts and add the customers later on ? Is there any way I can find out which customers were added during a given time window/ daily basis?
As can be seen in the screenshot attached, some of the “trial start”s are listed as “unknown” in the country breakdown. We didn’t have that issue before, suddenly it started on March 3rd. We didn’t had a new release or a change in the IAPs etc. The thing is, when a trial is converted to a subscription the country data is available again in the “Active Subscription” charts. How can I fix that?I appreciate any help,Thanks in advance
I am in the process of implementing the RevenueCat SDK and everything seems to be working well, except I am seeing 30+ ‘New Customers’ displayed on my dashboard. Only I am using any version of the app with the SDK implemented, and I have only been testing with two accounts. If I visit the ‘customers’ area, I only see the two expected Sandbox accounts and nothing else.Why is the New Customers count on the dashboard out of sync with the Customers reports, and why would it be so unexpectedly high?Update: I am currently testing logging in and out of different accounts (my accounts, not Apple IDs) and restoring transactions (resulting in transfer events). I see anonymous RC accounts being created in the webhook event. Presumably that is the reason for the count increasing? Am I doing something wrong to generate so many anonymous accounts?
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