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Question

Can someone please help me? Deleted customer still getting entitlement and its making me go crazy

  • February 6, 2026
  • 1 reply
  • 24 views
E
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Hey Everyone,

 

I have a customer that not exist on my backend at all, does not exist on the dashboard at all (neither production or sandbox) but he is still able to login into my paid app…
 

Can someone please tell me what on earth is going on? Any help would be super appreciated.

 

Customer ID: 7f62a3e2-7f3b-4f9a-9d82-f472584ffbee

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1 reply

guilherme
RevenueCat Staff
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  • guilherme
  • RevenueCat Staff
  • February 10, 2026

Hey ​@EPA1337 - has this user also been deleted on the RevenueCat side? When you do a search for it on the Dashboard, does it still show? You can do so like this:

 

Note that this is a exact search, but should show/find the user based on their Alias too: 

To find an individual customer, use the search bar or the hotkey (⌘K on Mac and iPad, Ctrl+K on other devices) to search by an exact match of their App User ID, Transaction ID, Email Attribute, or Order ID (iOS only).

More context here

Gui, Developer Support Engineer @ RevenueCat
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