Dashboard & Tools

Hi community,  I am curious whether the MRR I see in my dashbaord takes into account membership cancellations, or does the MRR only update when the membership bounced / chruned? ThanksNoa

我们的试用转化数据从10月12号开始有问题，converted 数据都是0，Pendding的数据非常高，但是从苹果后台的财务数据上看又很正常。所以想询问是哪里出了问题。Our trial conversion data has been problematic since October 12. The converted data are all 0. The Pendding data is very high, but it is normal from Apple's background financial data. So I wanted to ask what went wrong.

Hello All, How can i identify a user so that the user gets merged with another one? I Have a case in my app that the user made a purchase and for reasons that we already don't know yet, kept Anonymous. We already identified both users in RC and we would like to merge them so i want to identify RCAnonymousIDxxxxx (The one that has the Entitlement active) to 123456XYZ(his actual user). Doing that he will be able to be premium in our app. Didn't find anything in the Dashboard nor the REST API. How can i do this? Thanks!

Hi all,When i look at customers, the name for the “customers” column is set to their email address, despite all having a name filled out.Is there a way to change this so it is set to name instead?Appreciate the help and thanks in advance (:

You currently do not have analytics endpoints for developers. Do you have plans to add some endpoints for analytics data similar to your Chats dashboard in the future?

After tapping on purchase, I am getting this error. Currently, I am using TestFlight.ERROR:  The information associated with this PromotionalOffer is not valid. 

I was looking at the transaction overview dashboard in RevenueCat today and it listed a subscription purchase transaction at $69.99 USD, although, in Google Play Console that product sku is marked as being $24.99 USD (customer ID c89e4788/1a4ba4e5-37b3-4f44-bc27-3eed343e5c2f, transaction ID: GPA.3350-3906-4874-72666, product ID: bloomer2_25_mo:p1m). Could there be something wrong with my RevenueCat setup that is affecting the amount being reported?I’m not sure where in the Google Play Console I can view individual subscription transactions, so I haven’t been able to verify it there. But, if the subscription tier is set to $24.99, is there any reason the user would be charged a different amount?

Hi. I’ve been playing with the different charts trying to figure this out. Here’s an example of what I am trying to see:For June’s new user Cohort, every paid/converted subscription (whether there is a trial or not), broken down by Product. Basically, right now, I can see how many new subscriptions of every type started in a given month which is great, but I have no idea which cohort they came from.It does seem like I can get this info if I do Conversion to Paying and then one by one filter for each Product and export the data, but this is a time consuming way to do it.Lastly, when filtering, it would be amazing that if after selecting to filter for a specific app you’d only seeing related products for that app when selecting the product filter. In my case I have to sift through 50+ products in a small window that doesn’t show the full name. Even just changing the css to show the full name of each product would help. Thanks for the help!

Is it possible to grant a promotional subscription in the sandbox environment, as opposed to the production environment? When using the dashboard to grant an entitlement to a user, it always says "environment": "PRODUCTION".I’ve read that users don’t relate to a particular environment, but transactions do. Isn’t granting an entitlement a transaction, and therefore wouldn’t it make sense to grant an entitlement in the sandbox environment?

I want to have token with expiry to be more robust. May be create webhook programatically or upload key file to generate JWT or use Firebase Auth. 

Hi there, I’m having trouble trying to match data from the scheduled csv exports to the data as displayed on revenueCat dashboard. Can someone please assist? I’m not sure where I’m going wrong with my querying. For instance, to count actives and actives lost for the month, I count the distinct user id grouped by start date, then for lost I group by unsubscribe_detected_at instead. However, my metrics do not match what is on the dashboard. I’m off by a few hundreds sometimes.

Hello everyone,I hope this post finds you well. I've run into a challenge with the RevenueCat platform and was hoping someone here might have encountered a similar issue and could provide some guidance. Situation:I've been trying to import my IOS in-app purchase products into the RevenueCat for dashboard. While I've followed the standard procedures and ensured that my product identifiers in Apple's App Store Connect match those I'm entering in RevenueCat, not all of my products are appearing on the dashboard, there are 20 products but only 10 products are showing up when import. The products are on IOS side is still not send to submission but I think it should show up on revenuecat regardless of their status. Steps I've Taken:Double-checked the product configurations in App Store Connect. Verified the integration of the RevenueCat SDK within my app. Refreshed the RevenueCat dashboard multiple times. Checked for any API errors (for those who might ask). Deleted all products from revenue

My revenue cat dashboard is not showing the in app purchases from last 3 days and all the purchases are getting refunded automatically. Is this happening with anyone else?

How can we explain the fact that we observe different results in our data for each variant on Experiments and on RevenueCat tables when filtering for each offer? Example for the number of conversions : - On our RevenueCat dashboard, filtering by offer: 51 for the Control variable and 37 for the Treatment variable.- On Experiments: 106 for the Control variable and 123 for the Treatment variableHow can we explain these data differences?

To get an Apple Notification forwarded, in the console, in the iOS section there is a field Apple Server Notification Forwarding URL that I can forward incoming iOS notifications to: In the Android section of the console, I couldn't find a field I can forward incoming Google notifications to. How/where do I forward Google Server Notifications?  

Hey there, I would like to know how to check if all payloads are successfully sent to Adjust?I can see on the individual customer level, but would like to check if all payloads are successfully sent to debug a data discrepancy issue. Thanks!

When I initially set up my Google Play App I could import products automatically from Google Play with the “import” button:https://revenuecat.releasenotes.io/release/1eSGh-new-import-subscription-products-from-google-play-consoleProducts > new > Play Store > (no more button) but only the form to do it manually...So this worked a few days ago. Now I wanted to import some more (new) products from there but the button is just no longer available?Is this feature disabled now? 

Hello, In my experiments results I have a product called “other”, what does it refer to ?Thanks,

Hi,When i buy plan with different user but In RevenueCat Dashboard It show all user is same. It show current buy plan user.

It would be nice to have a chart for Last Seen Platform Version, such as a pie chart for all customer’s Last Seen Platform Version (like I don’t mind if I can’t see the trend of it, just a chart for current observations of all users is good enough)I am asking for this because Apple’s watchOS does not report app usage analytics at all, over at App Store Connect, so it’s hard to gauge whether most users are, for example, using watchOS 8 or watchOS 9, at present, which makes decisions like whether to drop a specific OS version, at a certain time, hard without this useful data.Also, as CSV exports don’t include this data, there really isn’t a good way to make use of it currently for my case.Please consider, thank you!

Hello,my existing paywall won’t support experiments because I constrained it to support only 2 packages (monthly/yearly), so I’ll have to wait for my upcoming app update to be adopted by enough people to trigger it. Wouldn’t it make sense for you to add the app’s build number as an enrollment criteria?This could also let us tie an experiment to a significant app update.Thanks

I know you can grant entitlements via the RC dashboard. How do I revoke the entitlement? (Edit: to elaborate: I purchased the entitlement in a sandbox on iOS. I now want to revoke that entitlement so I can test the flow again).

I am building an iOS app, I use RevenueCat for my in-app-purchase feature. In RevenueCat dashboard, it shows my monthly active users and my active subscriber, I want to hit the same api and display these informations in my iOS app, dose RevenueCat provide such an API for us to use or we are not allowed to use these information outside of the dashborad?

Hello everyone, we’ve been running various experiments with revenuecat for some time and finally I found myself quite confused as to how to interpret the results.Setup:Control: tier5 - has monthly and yearly subscription offeringsTreatment: tier6 - has a different monthly and yearly subscription offerings QuestionsWhy are all offerings mixed into both Control and Treatment arms? We clearly separate and would like to test tier5 vs tier6. Follow up: Why totals include offerings from a competing arm? E.g. Treatment arm (tier 6) is 820 in total and includes 14 yearly offerings from tier5?I’ve read through all the articles and discussions, but can’t really get it. Would really appreciate any insight here. 

Hi there, is there a way to create a filtered customer list based on custom Attributes? We would want to use this in order to create a Customer List filtered through a list of “blacklisted” internal accounts we do not want to count towards our sales and user statistics. If there is another way to make this happen, I would love love to hear some tips and best practices.