None of the graphs show me this data. I want to see what percentage of our users who begin trials convert to paying users when their trials expire. Where can I find this information?
Where can I find our free trial to paid subscription conversion?
Hi, you can use our trial conversion chart for this data: https://www.revenuecat.com/docs/trial-conversion-chart
![Strength In Numbers Badge](https://uploads-us-west-2.insided.com/revenuecat-en/attachment/ad9785ad-84a4-4bde-98db-d0de530785fc_thumb.png)
This graph tells me that everyone in trials is pending and no one has converted, but I know that is not true because looking at individual customers I can see that they have converted from trials to paid users. Is there some setting or filter I need to change to get the correct data?
test
Hi
- Was "first seen" (first opened your app), or
- Made their first purchase (for purchases made outside of your app, like promoted purchases in the App Store)
Example: If a customer first opened your app on April 15th, 2022, but didn't make a purchase until May 21st, 2022, they would be included in the April 15th cohort.
If you are still seeing issues with this, please open a support ticket here so we can view your charts and customer data directly to see what is happening here: https://app.revenuecat.com/settings/support
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