Dashboard & Tools

Hello,I am trying to create a targeting rule to schedule a seasonal offer that would be available in the future, the rule should target any audience and enable the seasonal sale offering between two dates. I am getting confused on why the placement is mandatory for these type of schedules.Can I just ignore the placement and set the same offering for both the placement (which I could name default) and the default placement? I do not have the concept of placement yet in my app.What would be the best way to schedule these seasonal sales?Thank you again for this fantastic platform.

We have been using RevenueCat for close to 5 years now, so really would love to know what LTV/paying customer is over that period but the prediction explorer currently limited to 24 months of data.   

Hello! When I go to the charts, it shows me that "Invalid chart parameters." I contacted support a month ago, they said it was because I have a debt of $ 1800, I told them that I want to pay, they said that they would send me an invoice, but for more than a month, they either ignore or do not give an invoice. Revenuecat support is not the best, on the pro plan)

Although I removed a subscription that I deleted via App Store Connect from everywhere via revenucate, I get this error when trying to delete it from the products section: “ There are transactions in the system using this product. ” But I am 100% sure that the product I want to delete is nowhere to be found. Why is it not being deleted? 

I’m using paywall builder for subscription page. But “Product Name”is not language sensitive. How can I solve this problem?

When de-selecting sandbox data, the overview still shows the sandbox data for the "new customers" and "active customers" metrics. Is this expected?

Hi all,I’m testing the Scheduled Data Export integration but I don’t understand one thing. So there’s this option to only include new and updated transaction records, but how do I know which records are new and which are updated? And for the latter, how do I know which record it replaces? Last question, is there a way to get user events history from api? 

I’ve been finalising my paywall and after too much time stewing over the hero image, finally tried to upload it. I followed the guide that the image should be below 5MB and 2:1 ratio for Siamese template.No image appeared.I then tried it in my app, just in case it was a Preview bug - still nothing, just solid black.Different bit depths and original image sizes made no difference - I wasn’t seeing any errors in the web editor.Finally tried exporting a jpeg and it’s accepted. Failing png Bigger failing png Working jpeg 

It would be GREAT if we could easily compare the current data to the previous range. For example, when I’m looking at this year’s revenue chart, I want to see how that compares to last year’s revenue. Or if I’m looking at the last 28 days of new subscriptions, I want to know how does that compare to the previous 28 days? This is pretty easily done with line charts, by adding another line with less opacity or a different color, but I understand it might not as easy to implement with other chart types or segmented charts. 

I get this error when deleting my products. “There are transactions in the system using this product.”Currently the products are not in any entitlemnts or offerings. I saw in the community that I need to delete sandbox customers, but when I press the delete sandbox customers button, no sandbox customers are deleted.

When I try to view the CVR for iOS and Android on the conversion to paying chart screen, I set the Segment to platform. However, some users are categorized under "Other" instead of iOS or Android, and I am unable to know the exact percentage. Our app is only released on iOS and Android, so what kind of users are included in this "Other" category?

Hi,How do I filter customers by package type such as Monthly, Yearly and Lifetime? Thank youzulfadhli

English (United States), Catalan, and English (Canada) have errors.I’m facing an issue while saving changes to my paywall template in RevenueCat. An error message appears:"English (United States), Catalan, and English (Canada) have errors." I’ve tried the following steps:Clearing cache. Testing in incognito mode.The issue persists. Console log highlights this specific error: An invalid form control with name='localized_strings_by_tier.en_US.gRcPHXRzvt.tier_name' is not focusable.  

Hi everyone,Is it possible to breakdown the “Subscription Retention” Charts by country? I couldn’t find any setting that let’s my chart breakdwon cohorts by different attributes. Besides, when I try to filter by country (e.g. country = United States), the number seems wrong, it shows much less results than I expected. Anyone know why? 

Do you plan to bring condensed footer in flutter too?

why does the “New Customers” number changes retroactively?Active Subscriptions not increasing...6 may, I see 830 New Customers 7 May, I see 893 New Customerswithout any purchaseApp is live...

As we continue to promote and market our app, we’ve been seeing an increasing number of subscribers, yet the MRR seems to be going down slightly.Our churn rate is low, we’ve had days without any churn, and increasing subscriptions, yet MRR went down We have both monthly and annual offerings Our main market is not based in USD, are exchange rates taken into consideration at any point?We want to clarify this calculation so our marketing and growth team have better tools to make decisions.

Hi, connected RevenueCat directly with Facebook SDK (previously used Appsflyer), to cut down project’s expenses. After relaunching my campaigns purchase event doesn’t show up in main dashboard. Purchase in my case if Trial Start. Went through the integration part a few times, everything seems to be ok.  What am I missing? Where I should look at first?

Hello, After reviewing the documentation and old posts in the community I realized there is no way to request list of transactions using REST API, could you please confirm?So the only way to do it is the scheduled export right?Thank you

In subscription retention chart, I found the increase of subscribers count compared to previous month.As you can see the screenshot below, the number of subscribers who continues for 5 months is 4. But the one who continues for 6 months increases to 5. What happened here?I expect the number of subscribers is only decreasing, never increase.Thank you for any help in advance. 

Hello, I'm using Flutter and have connected everything except for StoreKit, but it's not showing up in the production list. Does anyone know why? What could be the reason?

I’m currently facing an issue where there’s a noticeable difference between the data displayed in my dashboard and the RevenueCat dashboard. Specifically, the metrics (e.g., revenue, subscriptions, subscriber) don’t seem to align, and I’m unsure what might be causing this discrepancy.I used the RevenueCat API to create my dashboard

Hi everyone, I would love to get your help around the audience in experiments!When creating a new experiment, I have no way of setting a “new user” or “first seen” rule like in other experiment tools.I’m running a pricing experiment and I’m confused - the number of users included don’t seem to match new users (too many users in the experiment), and I’m struggling to match them to daily active users.Could you share who is included in the experiment (only new, only existing, both) and is a paywall view required in order to be included or not?And also:If it’s new users - how is new defined?If it’s not new - is there a way to only focus on new users?Would love to get your help on this!

Cannot generate In App Purchase Key , my apikey just 10 and max 50. clear cache and change browser cant resolve it. 

Hi, currently I have one default offering, and I wanted to AB test two new offerings but only with non paying users.How can I do so that paying users will see(if they manually open the paywall from settings) the old offering and non-paying users will see one of the two new offerings?I figured out that I can select whom to show particular offering with TARGETING feature, but in Custom Attribution there is no such attribution that helps to determine user’s current subscription plan.