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Question

deleted sandbox customers still appearing in dashboard

  • April 21, 2025
  • 2 replies
  • 104 views

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When i delete a sandbox customer in the dashboard, by selecting the the customer and click on “delete customer”, the customer still appears in the dashboard customer list.
Also when i call customers with the api,
https://api.revenuecat.com/v2/projects/{project_id}/customers

the deleted customer is still in there.

 

However when i want to open one of the deleted customers in the dashboard customer list, i get a little popup saying:

“No customer found with that App User ID. Please note that it's an exact search”

 

However when i delete a sandbox customer with the api,

https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}

the customer still appears in the dashboard, but it is gone when i call customers in the api.

 

I don’t  know if the problem has anything todo with the customer email.
In the dashboard customer list, they are all listed by email.
If have used the same email when i created those customers through the weblink, but with different appUserID’s. 

 

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2 replies

kaitlin
RevenueCat Staff
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  • RevenueCat Staff
  • April 24, 2025

Hi ​@reto-a26599,

This is likely due to the refresh rate of the Customers Lists - while the data that the API is returning is updated immediately, the Customer Lists typically update every 2 hours or so. Are you able to see that the customer is gone from the list now?


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  • Author
  • New Member
  • April 24, 2025

Ok good to know.
Thanks Kaitlin