Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 184 Posts
  • 360 Replies

184 Posts

S
Saagar BainsNew Member
asked in Dashboard & Tools

Price in purchased currency

Hi,  When filtering in the customer view, can we please add a filter for price in purchased currency. We’re trying to identify customers who have redeemed a promotional offer, and are currently using a range on total spent. This leads to lots of false positives in our reporting.  Additionally if this field could also be sent as part of the Amplitude integration that would be super helpful for our reporting.  Thanks 

0
S
11 months ago
R
RitvikNew Member
asked in Dashboard & Tools

MRR Movement - Question about Churned MRR

These questions are about how churned MRR is calculated in the MRR Movement charts.  QUESTION 1 - Billing Retry and Grace PeriodsHow are users who go into billing retry/grace periods categorized during the billing retry and grace periods? Are they placed into the churned MRR bucket, and then back into new MRR when and if their subscription is recovered?Or are they only placed into the churned MRR bucket when the subscription actually cancelled?QUESTION 2 - Reactivation after expirationIf a user’s subscription expires and they then joins again later, is this this considered New MRR?   

1
ryan
RevenueCat Staff
11 months ago
T
TristanHelper
asked in Dashboard & Tools

Do Experiments include Lifetime products value in their LTV calculations?

If running an experiment between two offerings – each containing a subscription product and a lifetime subscription product – do the results of the experiment consider the value of the lifetime product in the calculation of LTV?I see no mention of lifetime product metrics in the table of data and so it’s unclear to me if Lifetime products are factored in to the LTV equation. Therefore, it’s difficult to know if the results of the experiment consider any uptake in sales of a Lifetime product.

1
T
11 months ago
J
Jon PassNew Member
asked in Dashboard & Tools

Reporting on offerings

Hi i am looking for some help with a few questions. The first is that we will be using offerings to manage discount codes across iOS and Android and then tracking the use of those codes throughout the user lifecycle. I have two main questionsAre we able to export the data broken down by offering (I have had a look at the reports and can see that I can segment by offering but as we don’t have any data in there yet i cant see if that data would then be segmented when exported to CSV??  What happens if I remove an offering? I would like to be able to remove an offering so that it doesn’t get returned in the future to the app (and therefore isn’t a valid code) but then also still be able to report on users that are a part of that offering? is this possible? Regards Jon 

1
tina
RevenueCat Staff
11 months ago
A
Adir KolMember
asked in Dashboard & Tools

How is MRR calculated using Upfront product?

How MRR is calculated for Upfront based products?For example, I have a product (iOS) of 1 month upfront for $1 and then after the first month $49.99 yearly. Just want to make sure I have the right insights on dashboard.

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A
11 months ago
K
KristenMember
asked in Dashboard & Tools

No Data Displaying In Charts on Sandbox

Hello,We have not launched/ pushed to production yet, but I had regarding the Charts.  We are not seeing any data come through at all from our testing, is this normal in the Sandbox environment? We do see some data come through on the Overview, just nothing in charts.  Any ideas?

3
F
11 months ago
Fewlaps
FewlapsNew Member
posted in Dashboard & Tools

It would be great to be able to search customers by name instead of by email

In the backoffice, it’s nice to be able to look for customers for UserID and email, but as the official documetnation says that the UserID shouldn’t be something easy to guess because security reasons, being able to look for customers by display name would be handy.Right now, we have to look for the user name in our own database, find the email, and then look for the customer by email in your database. But you already have a displayName value for it. Make it searchable please.

2
Fewlaps
11 months ago
K
Kivanc TanrikuluHelper
asked in Dashboard & Tools

MRR Movement chart date range problem

Hi there!The date range selection in the MRR movement chart does not seem to work correctly. Even if I select all times, the data of the last month is displayed.Am I doing something wrong? :)

2
K
11 months ago
F
Felix BHelper
asked in Dashboard & Tools

2 active subscriptions if subscription was transfered from one user to another

Hei there.I am a bit confused by the number of active subscriptions in the dashboard.There are currently 7 active subscribers, but the dashboard shows 8.It seams that this is because one of the subscribers got their subscription transfered from another subscriber.(Probably because the user logged out from his account and restored the subscription anonimously)I would expect that there are currently only 7 active subscriptions, and not 8, as the subscription was transfered from one user to another.Is this just a bug in the dashboard or are there now really 8 active subscriptions or am I just misunderstanding something? Note: What I am actually trying to do is to refund everybody that purchased the subscription as we are still in a beta test and those user accidentally did the subscription. I was able to refund 7 users, but the dashboard shows that there are 8 active subscription. Thats why I am confused… Thanks,Felix

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F
1 year ago
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Techxonia Inc.New Member
asked in Dashboard & Tools

ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. There are no products registered in the RevenueCat dashboard for your offerings.

 I have followed the instructions as in docs and  my revenue account is connected to Google Play service. I have configured the product, entitlements and offer for my product. When I try to integrate the application, it gives an error message.- ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. There are no products registered in the RevenueCat dashboard for your offerings.I have configured the product, offer and entitlement as described in the documents. How to troubleshoot this problem? 

1
sundeep
RevenueCat Staff
1 year ago
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Walter HolohanDedicated Member
asked in Dashboard & Tools

$displayName and $email attributes not showing up on Customer dashboard

Hi, I updated the $displayName and $email user attributes using the REST API for all my users. However when I go to the customer view on the dashboard those two fields are displaying empty text fields (screenshot below). I also used the REST API to GET the latest user info and the response says that the attributes have been set (snippet of response below). How do I get this data to show up on the Customer dashboard? This info is vital to our customer support team.   

1
sundeep
RevenueCat Staff
1 year ago
R
Rohit ChoudharyNew Member
asked in Dashboard & Tools

How To Reconcile the New Customers Data

Hi Everyone,I just started using revenue cat for my project, yesterday I migrated my old user data and total customers at the end of the day was around 4 thousand, but in the morning I saw a surge in new customers by 700, though my active subsscriptions and active trials count was the same. Does revenue cat takes time to process some receipts and add the customers later on ? Is there any way I can find out which customers were added during a given time window/ daily basis?

1
cody
RevenueCat Staff
1 year ago
F
foxNew Member
posted in Dashboard & Tools

Get customer list with "Active" status

Hi,I am adding a feature to my app and I need to have the list of users who have subscribed to an in app subscription. Is there a revenuecat API that allows you to have this information?Regards 

1
cody
RevenueCat Staff
1 year ago
K
KristenMember
asked in Dashboard & Tools

On Overview What Does the Metric New Customers Mean?

Hello,Trying to create a document for our team to pull data and could not find any details on what ‘New Customers’ mean on the Overview, please advise.  

1
cody
RevenueCat Staff
1 year ago
A
Alperen GumusdograyanNew Member
asked in Dashboard & Tools

Why is the country shown as "unknown" in charts?

As can be seen in the screenshot attached, some of the “trial start”s are listed as “unknown” in the country breakdown. We didn’t have that issue before, suddenly it started on March 3rd. We didn’t had a new release or a change in the IAPs etc. The thing is, when a trial is converted to a subscription the country data is available again in the “Active Subscription” charts. How can I fix that?I appreciate any help,Thanks in advance 

1
sundeep
RevenueCat Staff
1 year ago
G
gaele lalahyNew Member
asked in Dashboard & Tools

can you see IOS sales vs Android sales ?

i cannot find the place in revenucat to see how many sales are on android and how many sales are in IOS. 

1
sundeep
RevenueCat Staff
1 year ago
B
Ben PackardActive Member
asked in Dashboard & Tools

'New Customers' on dashboard is much higher than expected

I am in the process of implementing the RevenueCat SDK and everything seems to be working well, except I am seeing 30+ ‘New Customers’ displayed on my dashboard. Only I am using any version of the app with the SDK implemented, and I have only been testing with two accounts. If I visit the ‘customers’ area, I only see the two expected Sandbox accounts and nothing else.Why is the New Customers count on the dashboard out of sync with the Customers reports, and why would it be so unexpectedly high?Update: I am currently testing logging in and out of different accounts (my accounts, not Apple IDs) and restoring transactions (resulting in transfer events). I see  anonymous RC accounts being created in the webhook event. Presumably that is the reason for the count increasing? Am I doing something wrong to generate so many anonymous accounts?

1
B
1 year ago
L
Loredo SolaHelper
asked in Dashboard & Tools

How to test iOS sandbox subscription refunds?

Background:I can issue and test Android refunds via the RC dashboard.I can issue and test Stripe refunds via Stripe dashboard (note the difference between refund and cancellations in Stripe!)How do I issue a refund in iOS Sandbox testing?

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L
1 year ago
Thomas
ThomasMember
asked in Dashboard & Tools

Can't find user in customer list, but it exists in RevenueCat

Hi,I’m debugging an issue with my billing integration and want to look into customer data in RevenueCat. In my setup I have individual builds (and application ids) for development, staging and production and am currently testing a sandbox purchase for a non-consumable product on iOS.Now I’m trying to find a specific user, but the Customer List doesn’t show the user. I know that the user exists, since I can get it from the api and could find it by manually editing the https://app.revenuecat.com/customers/… url.The “Find Customer” search box also does not give me the user.How can I view all customers in the Customer List?Thanks,Thomas

2
Thomas
1 year ago
J
JeffNew Member
asked in Dashboard & Tools

Trial Conversion Chart -- replicating logic

 The Trial Conversion chart is comprised of these statuses. Is there known logic to replicate these buckets with the data from the /subscribers/ endpoint? I’d like to be able to replicate these states at the database level for internal reporting.

1
Miguel Carranza
RevenueCat Staff
1 year ago
A
AntonCNew Member
asked in Dashboard & Tools

Data for the experiment is not available for almost 3 weeks

Hi,I started my experiment on January 20. Both variants have successfully converted users from 3-day trials. However, after almost 3 weeks (on February 7), I didn’t see any results for the experiment. Instead of it, I see the message “Data for this experiment will be available in 24 hours”. Questions:How do I know if my experiment is running successfully and I’m not wasting my time by looking at placeholders for several weeks? Why does RevenueCat say that the data will be available in 24 hours if this is never true? I’m running my third experiment and data was available in 1-3 weeks. What are the minimum criteria for data to be available? E.g., at least three converted users / purchases? Are there any plans to show how the LTV is calculated for each variant? Any clarifications on my questions would be greatly appreciated. 

4
sundeep
RevenueCat Staff
1 year ago
W
warooNew Member
asked in Dashboard & Tools

Store filter in some Charts do not work

In Charts, the Store filter with the value of “Play Store” does not seem to work for some of the charts.In particular, in both the “Initial Conversion” and the “Trial Conversions” charts.  When I fliter by Store for either Play Store or App Store, all of the New Customer values stay the same.When I use the Subscription Retention chart and filter by Play Store, all of the data is zereod out.

3
W
1 year ago
C
Calvin ChengNew Member
asked in Dashboard & Tools

Inaccurate Install and Active Users displayed on Dashboard

The total installs and active users displayed on my RevenueCat dashboard overview are way off. I believe it’s at least double the amount of installs, and I would guess the active users count is also around double.It’s been like this for almost a year now, I just haven’t decided to report this until now.Is RevenueCat counting anonymous ids as a user as well? I’ve checked in my code and I'm positive that I'm just identifying the user once when authenticating.Am I the only one experiencing this? Current SDK:react-native-purchases – 3.2.0

10
D
1 year ago
TobiasMIkl
TobiasMIklNew Member
asked in Dashboard & Tools

Access exported Data through API or REST

We want to integrate some of the dashboard/customer List data of revenue cat into our overall business KPI dashboard (using Klipfolio for this). So far the only way we found to export the data is through manually downloading the csv files through the “export buttons” on the Dashboard/Customer Lists.  Now I am wondering. Is there a way to access the same data via an API or have them automatically exported/send to a certain email address?This would help us a lot in integrating the data from RevenueCat as single source of truth into our business.  Thanks for any help or suggestions on how to make this work

2
F
1 year ago
M
Manish PrakharanNew Member
asked in Dashboard & Tools

Configure RevenueCat Integration

Not Able to find Slack Integration section 

1
sundeep
RevenueCat Staff
1 year ago

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