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Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 387 Posts
  • 843 Replies
387 Posts
K
keremdemirNew Member
asked in Dashboard & Tools
Product Not Deleting

Although I removed a subscription that I deleted via App Store Connect from everywhere via revenucate, I get this error when trying to delete it from the products section: “ There are transactions in the system using this product. ” But I am 100% sure that the product I want to delete is nowhere to be found. Why is it not being deleted? 

381
kaitlin
RevenueCat Staff
Thomas Walther
Thomas WaltherMember
asked in Dashboard & Tools
Segment by offering

I’d love to segment certain charts by offering to analyse conversion rates. Right now I can filter by offering, but it’s tedious when I want to see a side-by-side comparison. Initial conversion, conversion to paying, trial conversion are the charts I’d be most interested in.

101
joan-cardona
RevenueCat Staff
J
JoshuaNew Member
asked in Dashboard & Tools
How to delete product with transactions?

When I try and delete a product it says “There are transactions in the system using this product.”I’m not sure how to find and remove these transactions. I’m on the free Revenuecat tier at the moment. Do I need to upgrade? 

19107
wes_clark
RevenueCat Staff
F
fajar-apri-setiaji-2daab8New Member
asked in Dashboard & Tools
Cannot generate In App Purchase Key.?

Cannot generate In App Purchase Key , my apikey just 10 and max 50. clear cache and change browser cant resolve it. 

151
F
M
maartenNew Member
asked in Dashboard & Tools
No hard paywall in swiftui

I’m using the .presentPaywallIfNeeded(requiredEntitlementIdentifier: "Premium", presentationMode: .fullScreen) in SwiftUI. I like to use a hard paywall. yet I don’t see the option in anything else then React Native. Why isn’t this option available for SwiftUI

1223
joan-cardona
RevenueCat Staff
V
vinhNew Member
asked in Dashboard & Tools
Churn by date

I would like to know how many users will likely churn in January 2025 based on their subscription status.How can I identify the number of users likely to churn in January by finding users who:Have auto-renewal disabled AND Have subscriptions expiring in January?

273
joan-cardona
RevenueCat Staff
andyallen
andyallenNew Member
asked in Dashboard & Tools
When an experiment ends, will Realized LTV values continue?

When you stop an experiment, do developing values like those for “Realized LTV” and “MRR” continue to update for those who entered the experiment or are they frozen at when the experiment stops running? I have an experiment running currently that I’d like to stop (to run others) but would prefer to continue to see how developing numbers like those for LTV and MRR evolve over time. Is there any way to restart an experiment that has been stopped or pause an experiment or turn the enrollment % down to 0%?Thanks, -O^O-

92
andyallen
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fujii-hiroto-f0aa33New Member
asked in Dashboard & Tools
How can I completely delete a Customer or reset the entire Sandbox?

I want to reset my subscription test and delete a Sandbox Customer. However, even after clicking "Delete" from the Customer details page, the customer does not disappear from the list. When I click on it, an alert says, "No customer found with that App User ID, please note that it's an exact search."How can I completely delete a Customer or reset the entire Sandbox?

2421
joan-cardona
RevenueCat Staff
V
vinhNew Member
asked in Dashboard & Tools
Track Cross-Grades with RC

I’m looking for a way to track the number of users that cross-grade from a higher priced plan to a cheaper plan we’re introducing to figure out potential cannibalization. Is that something that RC can help with / reports on?  This question is related to but not exactly the same as 

241
Michael Fogel
S
scott-flear-c4c300New Member
asked in Dashboard & Tools
No hard paywall?

We use react native and want a hard paywall.  The issue is a user does the onboarding flow > sees paywall > can swipe down or press “x” and it goes. Even if a user goes off the app then back on, the paywall won’t pop up again.  Is revenuecat paywalls only worth doing for freemium business models? If so this should be highlighted upfront. 

6427
O
T
t1estoNew Member
asked in Dashboard & Tools
Trial end dates for all customers

In dashboard > customers > Active. Can we have column showing the expiry date for those currently with trials. Like we can with the overview > recent transactions.  I’d like to see how long users have left before conversation. Seems strange that the data in recent transactions isn’t displayed in all customers table.   

591
kaitlin
RevenueCat Staff
R
robert-58c14cNew Member
asked in Dashboard & Tools
Paywall appears but the numbers don’t show on RevenueCat subscriptions

I’m trying to add payments on FlutterFlow but whenever I click a button it doesn’t show the information but instead a white wall that covers the site and nothing appears there. I have tried adding the payments and accepting the paid agreements of Apple and Google Play but the screen is still white.Can you help me solve this problem please? Any help is appreciated!Here is the video of the problem:https://imgur.com/a/AmCtAdT

503
Michael Fogel
Q
QQQNew Member
asked in Dashboard & Tools
Eevenuecat dashboard timezone

Hi, how to align the dashboard timezone to my timezone? Thank you.

2082
M
A
Alexandre GuidetNew Member
asked in Dashboard & Tools
Scheduling seasonal offers

Hello,I am trying to create a targeting rule to schedule a seasonal offer that would be available in the future, the rule should target any audience and enable the seasonal sale offering between two dates. I am getting confused on why the placement is mandatory for these type of schedules.Can I just ignore the placement and set the same offering for both the placement (which I could name default) and the default placement? I do not have the concept of placement yet in my app.What would be the best way to schedule these seasonal sales?Thank you again for this fantastic platform.

231
sharif
RevenueCat Staff
D
devsphere-24452eNew Member
posted in Dashboard & Tools
Both Apple's Subscription Key ID and Private Key must be provided Bugs

Followed this this answer still I am getting this error after all setup the options according to the official docs

531
kaitlin
RevenueCat Staff
B
Boris MitioglovNew Member
asked in Dashboard & Tools
Transaction data via REST API

Hello, After reviewing the documentation and old posts in the community I realized there is no way to request list of transactions using REST API, could you please confirm?So the only way to do it is the scheduled export right?Thank you

1261
H
RevenueCat Staff
Fewlaps
FewlapsMember
posted in Dashboard & Tools
It would be great to be able to search customers by name instead of by email

In the backoffice, it’s nice to be able to look for customers for UserID and email, but as the official documetnation says that the UserID shouldn’t be something easy to guess because security reasons, being able to look for customers by display name would be handy.Right now, we have to look for the user name in our own database, find the email, and then look for the customer by email in your database. But you already have a displayName value for it. Make it searchable please.

1497
Michael Fogel
A
aseemk-portolaNew Member
asked in Dashboard & Tools
Customer Center: how do promo offers work with multiple plans/products?

Congrats on the launch of the new Customer Center beta! It looks very cool.I’m excited about the promotional offer support, but I’m confused: it looks like we can only configure a single iOS promo offer ID per case (cancel vs. refund).But I thought that iOS promo offers were attached to specific subscriptions (plans/products)? So wouldn’t we need to be able to specify different promo offers depending on the specific plan/product the user is on? (Or the ability to specify an Apple product ID too?)Thanks!

845
A
tobysola1
tobysola1Dedicated Member
asked in Dashboard & Tools
Variant data to messaging tool

Hi, Is there a way/what’s the best way to forward which variant a user saw during an AB test to the webhook? I want to message my users differently, depending on which price they saw. The messaging tool I use is Customerio (RC doesn’t have a direct integration with Customerio, so I have to forward data via the webhook). How do I get which user saw which price into Customerio? Thanks, Toby 

322
tobysola1
D
DanielNew Member
asked in Dashboard & Tools
Do experiments consider refunds?

Hi,I was wondering when interpreting the LTV of a user, is the Experiments feature also considering if a user cancels and requests a refund? Best,Daniel

1433
tobysola1
tobysola1
tobysola1Dedicated Member
asked in Dashboard & Tools
Experiments

Hi, If I set up an experiment, will it go live only to new downloads, or everyone that has the app installed? Thanks, Toby 

492
tobysola1
C
canbalkayaNew Member
asked in Dashboard & Tools
RevenueCat Developer API

I found three RevenueCat dashboard endpoints:https://api.revenuecat.com/v1/developers/login https://api.revenuecat.com/v1/developers/me/overview?app= https://api.revenuecat.com/v1/developers/me/transactionsI need other dashboard endpoints. Anyone can list others?

2593
sharif
RevenueCat Staff
L
lethefNew Member
asked in Dashboard & Tools
Insanely high number of new customers on iOS

Hi all.we have the issue of very high numbers of new customers – numbers that we don’t see in App Store nor Mixpanel. Last year we tried to solve this issue with RC support, but failed. We did make some changes around how we call logout method but it didn’t help. Now, we’re hoping maybe someone from the community has/had the same/similar issue and could help us. We already saw that there are a couple of posts around the topic: https://community.revenuecat.com/dashboard-tools-52/how-to-reconcile-the-new-customers-data-1387 https://community.revenuecat.com/dashboard-tools-52/double-new-customers-since-july-15-1843 The answers on them didn’t help us.  Our iOS setup is as follows:We call configure in didFinishLaunchingWithOptions with no appUserId Until user logs is we rely on RC anonymousID Once user logs in we call login with our userID It’s also possible that user buys a subscription without being logged in, and in that case we also call login but with yet another id A user can have

1134
L
P
profitpenguinNewcomer
asked in Dashboard & Tools
I can't generate an In-App Purchase Key

I’m trying to generate an In-App Purchase Key on App Store Connect as that’s a mandatory step in the set up process for iOS apps. However, App store connect won’t let me, and also won’t tell me what’s wrong. When I try to generate a key, I get a “error, please try again later” error and then immediately redirected to the home page. In the chrome devtools console, I see a 403 forbidden error. Wtf?

861
sharif
RevenueCat Staff
M
maltheeNew Member
posted in Dashboard & Tools
Paywall Customisability

Hey RevenueCat Community, we are currently migrating from Glassfy and are also using the Paywalls feature. What I am missing here from Glassfy is the customisability in Paywalls and not being dependent on Templates as much. As you can see in the Screenshot, there are more values to adjust, variable Button count, Image Carousel, Paddings, Sizes, Margins etc. What I am proposing are similar features in the RevenueCat Paywalls feature. For example:Styling like in CSS: Sizes, Paddings, Margins, Borders (Radiuses)Flexible positioning and amount of ElementsWe are aware that it is aways Possible to natively create a Paywall, but here the huge use-case is that its a no-code solution, so customers can easily adapt and implement Paywalls themselves.What do you think of it and what are your experiences migrating from Glassfy?

1382
jeffrey_bunn
RevenueCat Staff

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