Dashboard & Tools

Hello,How can I report on % of users crossgrading?For context we have a product that has a monthly, quarterly and an annual subscription. I can report on monthly churn, but what I am not sure about is how to calculate how many of those monthly users have not really churned but moved to a a quarterly or annual subscription. Thank you!!!

My first app with subscriptions just went live!Are App Store purchases made with promo codes displayed in the RevenueCat dashboard?I see purchases for my new app, but I also sent out promo codes. When I click on the transaction details, it states that it is production environment and the takehome_percentage is 0.85.I do see a “offer_code” is null, but nothing else about if it is a promo code or not.If anyone could shed some light on the subject I would appreciate it.

Is there a way in revenue cat to see how long (days, weeks, months) an users are premium paid subscribers before they voluntarily churn? Ideally this would be a cohort chart. I see there is a cohort chart, but I am trying to see this in days. On average how many days before someone churns. Is there already a way to see that that I am missing?

Hi, I just came across this article talking about the new segmentation support for the retention charts and also the consideration of user maturity now.I’m a little bit confused about the last point.From my understanding, it means that in the retention chart you don’t consider anymore that a user will renew until it has actually renewed, am I correct? When I look at a retention chart without any segment, it seems like you’re still considering that a user will renew unless it cancels its subscription:Retention chart for the last 90 days​​​​​​On the other hand, when I add a segment like country

None of the graphs show me this data. I want to see what percentage of our users who begin trials convert to paying users when their trials expire. Where can I find this information? 

When running an experiment https://docs.revenuecat.com/docs/experiments I can go into a user page and under “Current offering” see in what test group this user is. Could this data be shared to amplitude as well? So that I in amplitude can know what test group a user is in?  

Hi, How can I get customers list with filtering by Last Seen App Version? Regards

So, I am following the recommendation to “Don’t set emails as App User IDs” in:https://www.revenuecat.com/docs/customers/identifying-customers#tips-for-setting-custom-app-user-idsand instead am setting the App User ID to their UID. But this means in my RevenueCat dashboard, the users are identified by strings like “McXAayHL1qVtFLSm74phQAqZNGx1”.Is there a way to follow your recommendation but still display users via their email in the dashboard? 

HiI have 3 packages in a paywall. I wanted to add badges two of them and I am guessing I am supposed to use product.relative_discount for this. But in the app I can’t see the value. Badge appears empty. Do I need to set it somewhere?Cheers,Ulaş

Hi there,  I’m trying to integrate customer center because we’ve been getting a lot of customers on our stripe subscriptions having issues. I built a version with it integrated and I’m getting it to pop up but I only see the follow options. I would expect to see something around helping users cancel subscription. Is that supported? or is it only once the trial has started. Note that this is on testflight so maybe that’s the issue? Best, Jake 

Has RevenueCat recently removed support for the x-revenuecat-signature header in webhook requests? If so, is the API authorization header now the only supported method for webhook authentication and security? Also, I am not seeing any option in the RevenueCat dashboard to create or retrieve a webhook secret key—has this functionality been removed or relocated?

Any help truly appreciated - a new app has launched today and the dashboard is looking a little strange. All of the figures don’t match, but mainly the New Customers number is 216 and the Active Subscriptions is only 31… any suggestions as to why? TIA

I would like to report a possible bug found on RevenueCat dashboard, like I wrote recently on another thread which is marked as resolved, even though the bug still persists:I am using this code to update user name and email, but the changes don’t show up on Customer Profile page for this user on RevenueCat dashboard.Purchases.setDisplayName(“John Doe”);Purchases.setEmail(“john@doe.com”); @goleary confirmed the bug also occurs in his project, and gave more information:Same here, I’m setting attributes via the REST API, and they show up when I hit the subscriber status endpoint, but they do not show up in the RevenueCat dashboard. Here’s a link to the other, related discussion: 

Let’s say customers can pay for our product via the following methods:D2C Mobile apps - customer pays via Apple/Google, RC entitlement  Web app - customer pays via Stripe, RC entitlement  External Ecom Upsell Customer adds our product as an upsell on a different platform — customer pays via other platform, RC entitlement  For the External Econ Upsell group, we would be able to see the grant of entitlement, cool, but is there a way to assign a dollar value to those customers so they can be seen in the charts?  

what are the definitions of:New Customers Active UserWhere do the Active Trials & Active Subscription numbers add up to 28 in your system as an “active user” v the 409 that your tile shows?? I could use some help on definitions….

I found three RevenueCat dashboard endpoints:https://api.revenuecat.com/v1/developers/login https://api.revenuecat.com/v1/developers/me/overview?app= https://api.revenuecat.com/v1/developers/me/transactionsI need other dashboard endpoints. Anyone can list others?

When designing a RC Paywall, if I use a variable like {{ total_price_and_per_month }} will the dollar sign always be used, or will people in other countries see the price in their currency, with their currency symbol? 

I’m using the .presentPaywallIfNeeded(requiredEntitlementIdentifier: "Premium", presentationMode: .fullScreen) in SwiftUI. I like to use a hard paywall. yet I don’t see the option in anything else then React Native. Why isn’t this option available for SwiftUI

The first offering I have added was a mistake, how to delete it ?

Could someone guide me on how to retrieve the total number of unique users who have subscribed to an offering for all time using RevenueCat? I'm looking for a method either through the SDK or the dashboard to accurately obtain this information. Any insights or examples would be greatly appreciated!

I’m trying to add payments on FlutterFlow but whenever I click a button it doesn’t show the information but instead a white wall that covers the site and nothing appears there. I have tried adding the payments and accepting the paid agreements of Apple and Google Play but the screen is still white.Can you help me solve this problem please? Any help is appreciated!Here is the video of the problem:https://imgur.com/a/AmCtAdT

When I initially set up my Google Play App I could import products automatically from Google Play with the “import” button:https://revenuecat.releasenotes.io/release/1eSGh-new-import-subscription-products-from-google-play-consoleProducts > new > Play Store > (no more button) but only the form to do it manually...So this worked a few days ago. Now I wanted to import some more (new) products from there but the button is just no longer available?Is this feature disabled now? 

Hi everyone,I'm in the process of setting up a Paywall and noticed that the Slovenian language (Slovene) is not available as a localization option. I do see other regional languages like Slovak, Croatian, and Italian, but unfortunately, Slovene seems to be missing from the list.Is there any way to request the addition of Slovenian as a supported language for Paywall localization? Or is there a workaround I can use in the meantime?Thanks in advance for any guidance!Best regards,Nejc

Why does the Active Subscriptions Chart reflect the total of actives, billing_issue, cancelled, cancelled_trial, free_trial and intro_period in the chart tooltip and summary table below? This overstates the active subscriptions count.The actual active subscriptions count can only be found by exporting customer lists and pivoting or filtering for ‘active’ status.Shouldn’t the tooltip and table filter for active status as well? So as not to overstate active subscriptions.

I would like to know how many users will likely churn in January 2025 based on their subscription status.How can I identify the number of users likely to churn in January by finding users who:Have auto-renewal disabled AND Have subscriptions expiring in January?