Question

None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

  • 3 February 2023
  • 12 replies
  • 2255 views

Badge +1

help how do i fix this error “  [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).  ”  

here are my configurations 

 


12 replies

Userlevel 3
Badge +6

Hi @addy !

Things look correctly set up in your screenshots. Have you made sure that you’ve signed your Paid Applications Agreement? This can often be a culprit, and it can be worth double checking that any other paperwork or agreements are signed on App Store Connect.

Otherwise, how are you currently testing? Are you using a StoreKit config file or have used one in the past? If you have used one in that past but trying to connect to the App Store now, just make sure the StoreKit config file is no longer connected. 

I am facing same issue even everything good and all details including paid account active and banking and tax agreement also done.

I was facing the same error. the problem was because we had a minor name difference on product’s name in Revenuecat side, so after being able to realize that minor difference by spending several hours, we corrected the name and issue has been resolved

Userlevel 3
Badge +6

Oftentimes it is something such as the product id that @Ali Babayev mentioned. @Vishal Kumar we’ve compiled a list of the most likely reasons for the error here:

It’s definitely worth going through the list to see if any of these solve your configuration issue!

Badge +2

I have the exact same problem, I did everything mentioned here, on andorid it works fine(even if there is a problem with promocode redeem) but on apple I get the error:
 

[Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). 

More information: https://rev.cat/why-are-offerings-empty]

Contracts are signed, I can import products inside revenuecat automatically from apple store connect, I a real device with a sandbox account, I tried anything, and the support is just replying me with generic stuff to do that I already did...

Badge +5

I am facing the same issue, but: sometimes products are fetched and returned, but then, all of a sudden, it stops working and says that no products can be fetched:

[Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). 

So, due to the fact that products are returned sometimes, the cause must be something else than a config issue ...

Badge +3

This is very frustrating. I see this issue intermittently as well @skuske 

I’m experiencing the same issue. My configuration with App Store Connect was working fine a couple days ago and now I’m getting the same error.

Badge +1

I have searched alot about this problem. I have read all the posts but no luck. Can someone provide solution rather than asking if agreement is sign or not or if the bundle name is same… Everything is correct except for this configuration error.

Badge +1

Anyone alive on this blog?

Badge +1

i solved above issue, the problem was with my bundle identifier, It was different in xcode, apple connect, and revenueCat

Badge +1

guys, any updates on this?

Reply