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Question

revenuecat shows next phase price

  • 2 September 2024
  • 4 replies
  • 25 views

Hi!

 

I've encountered an issue where the dashboard displays an incorrect price.

 

I setup a base plan and an offer with a discounted price with a 4 repeating periods . I subscribed to the offer then I disabled it, for the periods following the first periods the dashboard started showing the normal price(not discounted) but I was charged the actual discounted price on the play store. So the dashboard showed an erroneous price.

 

Might be wrong, but I guess the system is looking at the current base plan and if an offer is active or not then displays the price? If so, is it an expected behavior?

4 replies

G
Rank
Badge +1

It is possible that when the offer is deactivated that we reverted the price because we’re no longer able to fetch the discounted price. But it isn’t expected behavior. It’ll be helpful if you could share the order ID and I can have a look to confirm why that may have happened. 

S
Badge +1

Thank you, here is the order ID: GPA.3379-5800-3282-98575

G
Rank
Badge +1

Thanks for that, I’m still investigating and haven’t quite found the root cause yet. Did the offer always have 4 repeating phases or was that ever modified? 

S
Badge +1

Thank you for taking the time to look into it. I don't remember exactly but it had 4 repeating periods when the subscription was made and when the offer was deactivated

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