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Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

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383 Posts
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John44New Member
asked in Dashboard & Tools
User's current subscription entitlement as customer attribution for Targeting

Hi, currently I have one default offering, and I wanted to AB test two new offerings but only with non paying users. How can I do so that paying users will see(if they manually open the paywall from settings) the old offering and non-paying users will see one of the two new offerings? I figured out that I can select whom to show particular offering with TARGETING feature, but in Custom Attribution there is no such attribution that helps to determine user’s current subscription plan.

791
joan-cardona
RevenueCat Staff
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lertsekNew Member
asked in Dashboard & Tools
Subscription analytics

Could someone guide me on how to retrieve the total number of unique users who have subscribed to an offering for all time using RevenueCat? I'm looking for a method either through the SDK or the dashboard to accurately obtain this information. Any insights or examples would be greatly appreciated!

733
Ryan Glanz
RevenueCat Staff
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chrishanNew Member
asked in Dashboard & Tools
reset Eligibility of introductory offers

I am trying to integrate RevenueCat in Flutter. While I’m testing on iOS with Paywall provided by purchases_ui_flutter in storekit setting, when I first got the paywall, it showed introdutory offers text and button. But after I subscribed, even if I delete the app and rebuild with xcode, Introductory text and button I set in paywall doesn’t show up anymore. How can I reset these situations? I’m trying to see how it looks with various localizations Thanks in advance.

1731
Michael Fogel
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chrishanNew Member
asked in Dashboard & Tools
Localization of paywall failed

I was able to get correct contents in Korean but in Japanses, revenue paywall element(which I can customizing through paywall section on revenuecat) are not localizied. I’m testing with simulator using storekit in xcode. As you can see on the screenshot I attached, price looks right because it’s coming from apple but contents from revenuecat dones’t seem right. Weird thing is that everything in Korean works correct…..I tested with Hindi but it dones’t work either Any suggestion or solution would be appreciated. Korean version looks right like below

2001
C
D
Develop and FixHelper
asked in Dashboard & Tools
Why the MRR discrepancy between overview and charts?

Hi folks, We launched our first mobile app with subscriptions recently, and I’ve been keeping an eye the RevenueCat summary and reports to see how we’re doing. But I’m a little confused about how MRR is calculated, and which number to use for daily reporting. First, I’ve noticed that the MRR number in “Overview” is lower than the current MRR in the MRR chart. In our case, MRR in Overview is currently 6.5% lower than the latest MRR shown in Charts. Is there a reason these numbers don’t agree? Second, your older docs talk about MRR being calculated over a 28-day period, but the current docs no longer say this, and ARR is described as being MRR * 12. Our numbers in Charts confirm this: MRR = ARR * 12. So is MRR now calculated over a period of 365/12=30.42 days? Or is MRR fixed to a whole number of days (maybe 30?) and ARR is just a bit imprecise? Thanks for clarifying! -Abe

2496
Ryan Glanz
RevenueCat Staff
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JonghwanActive Member
asked in Dashboard & Tools
I can't see products in Apple

Hello, I'm using Flutter and have connected everything except for StoreKit, but it's not showing up in the production list. Does anyone know why? What could be the reason?

751
wes_clark
RevenueCat Staff
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Yevhenii OrenchukNew Member
asked in Dashboard & Tools
Facebook - Revenucat Integration. Not seeing Purchase event

Hi, connected RevenueCat directly with Facebook SDK (previously used Appsflyer), to cut down project’s expenses. After relaunching my campaigns purchase event doesn’t show up in main dashboard. Purchase in my case if Trial Start. Went through the integration part a few times, everything seems to be ok. What am I missing? Where I should look at first?

601
S
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monica-98d270New Member
asked in Dashboard & Tools
Breakdown Subscription Retention Chart by Country

Hi everyone, Is it possible to breakdown the “Subscription Retention” Charts by country? I couldn’t find any setting that let’s my chart breakdwon cohorts by different attributes. Besides, when I try to filter by country (e.g. country = United States), the number seems wrong, it shows much less results than I expected. Anyone know why?

841
H
RevenueCat Staff
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MaksHNew Member
asked in Dashboard & Tools
Country and other data disappeared from Customer Details

I noticed that fields like User country, Last seen app version, Last seen platform and several others recently disappeared from Customer Details page.Any reason for this?Any way to get it back? Saved me a lot of time and effort

1066
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jbb-8532ffMember
asked in Dashboard & Tools
RevenueCat Customer List Sandbox account gives "Internal Server Error"

Why am I getting “Internal Server Error” when trying to access some of the sandbox customers under Renenue Customer List Data? Furthermore, the error is not always consistent - when I revisit certain sandbox customers, the error may appear, even though moments ago, they were fine with the yellow banner. Is the subscription monitoring not stable with the sandbox data, given its nature?

213
wes_clark
RevenueCat Staff
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nikhil-26185cNew Member
asked in Dashboard & Tools
Defualt offering not able to change

When I am trying to change the default offering, why I am getting this error: There is a problem with the internet connection Also while creating the experiment, is is getting created if check the API call in the developer console for POST request, but the GET request is giving 404 error with the code 7233.

451
Michael Fogel
mariusbolik
mariusbolikHelper
asked in Dashboard & Tools
Did you remove the AI from the documentaion?

Hello, I may be wrong, but I seem to remember that there used to be an AI in the documentation that you could ask questions to. Kind Regards,Marius

241
sharif
RevenueCat Staff
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andreas-villumsenNew Member
asked in Dashboard & Tools
Multiple active experiments

Hi RevenueCat, We're interested in testing new prices in a few different countries, but up until now, we haven't been able to see how the different countries convert, as the summary on the experiments page summarizes all of the countries. To better understand the behavior in the different countries, we were thinking of starting multiple experiments, each with only one country. However, this made us reflect on whether it is even possible to run multiple experiments simultaneously. Can you help us out?

632
J
T
timbNew Member
asked in Dashboard & Tools
The more subscriptions the less you pay

Hello everyone, How would I set up a discount depending on how many subscriptions my user has at a given time? Or is there some kind of group/package/bundle that they can upgrade to, grouping multiple subscriptions in one? I must say I am very confused with the language used by RevenueCat as far as entitlements, products, offerings, and packages are concerned. But maybe that’s just because English isn’t my first language. At any rate, any help would be very appreciated :) Thank you

611
sharif
RevenueCat Staff
M
muskan-e6fcacNew Member
asked in Dashboard & Tools
Subscriptions and Promotions in Revenue Cat Dashboard

My client wants to integrate revenue cat in her existing App and then want to set up Subscriptions and group promo codes in the dashboard itself is it possible?

481
kaitlin
RevenueCat Staff
J
jadebowlNew Member
asked in Dashboard & Tools
Some Subscriptions appear in the Non-Subscription filter

Hello, I have noticed that when I access the Customer tab and go in Non-Subscription, it’s showing also some Subscriptions, both Active and Expired, which are not in their actual Filter. Is the Made Non-subscription Purchase Filter not working properly? Because I would like to be able to see only the non-subscription purchases.

712
J
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Loredo SolaHelper
asked in Dashboard & Tools
How to download webhook events?

I am trying to debug a complex problem with my webhook handler code that I have already integrated with RC webhook some time ago. I need to download the history of JSON webhook requests for the last year ideally. I see this history on the webhook integration page but it only lists that most recent 20 events. I need a much longer history and I need to be able to download this JSON. How can I do this?

701
H
RevenueCat Staff
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FocusedAppsDedicated Member
posted in Dashboard & Tools
Experiments - need to stop adding new users but keep experiment running.

I’m finding RevenueCat Experiments limited because stopping the experiment is all or nothing. If I stop the experiment, RC changes all those users back to the default offering right away and stops collecting conversion data from the users. (Except it can keep gathering some subscription renewals in some cases???). This is limiting for apps that a strong long tail conversion (ie convert a lot subsequent to first use) and even for apps with subscription trials. Consider an experiment I just did… after 4 days it's very clear that the new paywall I’m testing performs much better. So I wan’t to stop adding users to the experiment and give all new and old users who are not in the experiment the new paywall so I can see more real $ coming in. But I don’t want to _stop_ the experiment. I want to keep the experiment running but stop adding new users to the experiment. I want to leave the experiment running for another 10 days or so to catch conversions that happen on day 2,3,4,5,6,7,8… and I wa

483
F
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Daisuke AdachiNew Member
asked in Dashboard & Tools
Paywall does not have a field entering disclosure of auto-renewing subscription details

App Subscription Launch Checklist said “Include disclosure of auto-renewing subscription details in your app description.", but Paywall does not have a field entering disclosure of auto-renewing subscription details. Should I implement a screen including disclosure of auto-renewing subscription details in addition to Paywall?

1603
D
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Furkan SimsirNew Member
asked in Dashboard & Tools
When is the right time to conclude an experiment?

I’ve read the article Experiments: Debugging and best Practices for A/B Testing that was probably written when Experiments were still in beta. The documentation mentions an “LTV Chart” with a gauge to determine when you can conclude an experiment.. However, I can’t find that my RevenueCat dashboard. My case: I have two subscription groups that both contain a monthly and yearly subscription. The trial length for the subscriptions between the groups are identical. The only difference is price. I’ve been running the experiment for around two weeks now, and see positive results. However, it’s still unclear for me when I can finish the experiment.

752
F
A
AmitayHelper
asked in Dashboard & Tools
Experiment dashboard and Overview won't reflect the same data

I've activated an experiment that compares two different offers with different prices. On the experiment dashboard, I see allocation numbers and % difference, suggesting everything is running well. However, on the main RC dashboard ("Overview"), I don't see any customers with the new offer that I'm trying to test. Is this normal? I was expecting the new offer to show up there, but maybe it shouldn't?

323
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Seth Miller
Seth MillerMember
asked in Dashboard & Tools
Best source of truth for analyzing historical raw data?

We’ve been storing raw webhooks in our db for quite some time but then have also had the GCS cloud storage export going for a while. What would you recommend when it comes to analyzing raw data? is there a difference in the data structures? We want to create some of our own LTV charts, etc with our user context. CC @Jens 🙏

662
Seth Miller
D
dominik-hsteinHelper
asked in Dashboard & Tools
Second app: Could not validate subscriptions API permissions

Hi there, over the last days I have gone through the steps of setting up the credentials very carefully multiple times. I have an app com.aaa.bbb where I initially set up the subscriptions for. It worked in RevenueCat and on the Google Play Store. Then I decided to leave that app accessible without subscription and offer a new app with identifier com.aaa.bbb.ccc Painfully, I had to go through the whole process again, but it can never validate the sub API. The app is separate from the old app in Google Play (it is a new app) It has the correct identifier It is even approved and its subscriptions too I waited >36h I've set the correct google api key from RevenueCat in my app The permissions for the Google Cloud account are set to account wide, not restricted to single app Note that I'm using the same RevenueCat project as before but I also updated the identifier to be com.aaa.bbb.ccc Now what is very bizarre is when I change the identifier to com.aaa.bbb in RevenueCat, all the sudden the

3152
sharif
RevenueCat Staff
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luckspDedicated Member
asked in Dashboard & Tools
How can I search for a use, with a custom User Id?

How can I search for a user, by my custom App User ID, which gets set after user logs in?

581
wes_clark
RevenueCat Staff
J
jamie-cdacd9New Member
asked in Dashboard & Tools
Possible to set product to type "one_time" in RevenueCat dashboard?

Hello, I have setup some Stripe products in the RevenueCat dashboard along with an offering. When I get that created offering and look at the products listed, they are all listed as type “subscription”. I can see that there is a way to specify type when creating a product with the API but is there a way to do the same on the web dashboard? Thanks!

231
Michael Fogel

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