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Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 302 Posts
  • 672 Replies
302 Posts
J
JavierMember
asked in Dashboard & Tools
Is it possible to differentiate macOS (catalyst) app from iOS device?

Hi,We Would like to see the differences on the graph (trials, revenue, churn, etc) for our App that’s on the AppStore for iOS/iPad and AppStore for macOS.The bundle id are the same and the in app purchases are also the same.Revenuecat already report Last Seen Platform Version but of course this is the last, it changes and is nor possible to make reports.How to know where the leads are being originated?

6
Dan Pannasch
RevenueCat Staff
1 year ago
C
canbalkayaNew Member
asked in Dashboard & Tools
Revenue info hasn't been increasing at RevenueCat Dashboard.

Hi,Some of the users refunded our app’s subscription. Now, I'm not sure the RevenueCat dashboard is showing the correct revenue info, because revenue is not increasing despite new sales.We haven't had much refund-related Slack notifications in the past few hours, but revenue continues to drop: For example, we got two refund notifications, but revenue decreased more than that like 10 or more. I don’t know why.

1
Andy
RevenueCat Staff
1 year ago
L
Lars WernerNew Member
asked in Dashboard & Tools
Search for user using attributes

Hi!I decided to use the anonymous App User ID and add some reference into attributesThat way I can have IAP without a userlogin demand.In some cases end user want to just have a “nick” or other attribute. But it is impossible to search for the user using attributes. Could I suggest that search get a “attr” keyword addon?For example, if you search for; attr:secretstuff:infoaboutsomeone it will search for only attrib “secretstuff” and “infoaboutsomeone” as search text. I wonder also if it is not possible to search for order numbers, google for instances use GPA.3348-7181-1798-xxxxx number, that exists in the “transaction_id” for each event detail. Apple in same way too. Since the data exists, it could be straight forward adding that? Last feature request:I miss a “read attribute” feature in the SDK, so I can read these parameters without using a webhook and another third party to store that again. 

1
H
RevenueCat Staff
1 year ago
M
Muhammad Ali SubhaniHelper
asked in Dashboard & Tools
Customer Details show multiple events one subscribed once

Hi,I have created a subscription and test it on device. I subscribed using my developer account as TestFlight  what I see in customer history page is, multiple subscription after every few minutes. Please explain is it normal or I did something wrong in code or not setup properly ?. Look at the screenshot I hope you understand what I mean.  I only done purchase once and close the app on device.

2
M
1 year ago
M
Michael JajouNew Member
asked in Dashboard & Tools
View Subscribers who Have AutoRenew Turned Off

In the RevenueCat customer panel, if I wanted to view a list of users who:Currently have an active subscription Have turned off auto-renewWould this be the way to do it?  

1
kaitlin
RevenueCat Staff
1 year ago
1
1Question DevNew Member
asked in Dashboard & Tools
Can't Add Multiple Monthly Offerings ?

 

2
S
1 year ago
twestrick
twestrickHelper
asked in Dashboard & Tools
Cleaning up customers from Google's & Apple's automated tests

I am wondering how do others handle cleaning up customers that are created when Google and Apple run their automated tests during a new app version’s approval process. They definitely skew the dashboard numbers in RevenueCat.My app is using a defined App User Id so I am thinking of exporting all customers and deleting all customers with an Anonymous App User ID (starting with “$RCAnonymousID:”).Thoughts? Any issues with deleting customers with an Anonymous App User ID?

4
twestrick
1 year ago
G
GazpNew Member
asked in Dashboard & Tools
Create a `staging` project for staging versions of our apps and test subscriptions, offerings etc

@ryan You mentioned in this thread : Some developers choose to create multiple RevenueCat apps for different environments of the same bundle ID as well.I just wanted to check - if we want to have a staging setup to go with our apps staging environment that means we can test new products/entitlements/ offerings etc without affecting our Production apps - given the above detail we could effectively just :- Create a new Project (and suffix it’s name with STAGING for example) - Define our apps again using the same bundleids/package names - Setup products/entitlements/ offerings etc and test them independently of our Prod apps because we would have a new unique API keyIs that a valid way to essentially duplicate what we have for a staging setup?Are there any settings we should not re-use from our Prod Project or can it essentially be duplicated?Hope that makes sense, if you need more detail please let me know

5
O
1 year ago
B
Birma RamNew Member
asked in Dashboard & Tools
Setting Dashboard

Hi, we are setting RevenueCat first time. We have our subscription plans already set on Google n Apple stores. Do we need to set them up on dashboard again or revenuecat can sync them automatically?  

1
Michael Fogel
RevenueCat Staff
1 year ago
B
BrunoNew Member
asked in Dashboard & Tools
Dashboard instability

Hello,RevenueCat is having an instability, we cannnot access dashboard, other features are in eternal loading, and the most critical, users in our app cannot purchase.here is a image: Can you provide any feedback of what is causing it?Thanks 

3
Miguel Carranza
RevenueCat Staff
1 year ago
B
BrunoNew Member
asked in Dashboard & Tools
Problems with customer's dashboard and page

Hello everyone, I am having some troubles concerning RevenueCat.First one is the list of customers which do not appear many users that is already created in RC and we can access by id. (Even filtering directly by an email that exists)Second problem regards to importing old android receipts to RC. It worked with most of cases IOS and android, however, I do not know why, there is two users that have subscriptions and RC do not track it. They have a valid receipt and subscription. When migrating them, RC always responds with status 200. Thanks in advance for your help.

1
sharif
RevenueCat Staff
1 year ago
H
Henrik HellbeNew Member
asked in Dashboard & Tools
Webhooks only triggers on client interaction

Hey! Im using webhooks triggers when testing data (sandbox). The webhooks only trigger when i have the app open or interact with the app. Why is that? Is this the behaviour of webhooks? Does it not trigger and send notification to my server if the user don’t interact with the client?

2
H
1 year ago
3
3DTOPONew Member
asked in Dashboard & Tools
Are promo code purchases displayed in dashboard?

My first app with subscriptions just went live!Are App Store purchases made with promo codes displayed in the RevenueCat dashboard?I see purchases for my new app, but I also sent out promo codes. When I click on the transaction details, it states that it is production environment and the takehome_percentage is 0.85.I do see a “offer_code” is null, but nothing else about if it is a promo code or not.If anyone could shed some light on the subject I would appreciate it.

1
Rik
RevenueCat Staff
1 year ago
I
Ian HayesNew Member
asked in Dashboard & Tools
testing Revenuecat without connecting to Playstore

It seems to me that the process of testing app integration with RevenueCat is unnecessarily complicated due to the underlying integration with Google Playstore et al.  Have you thought about supporting a RevenueCat test mode that mocks the Playstore connection? That would at least allow me to test the app to RevenueCat links irrespective of what happens with Google Playstore.

1
Y
1 year ago
P
Patrik SabolNew Member
asked in Dashboard & Tools
Grant promotional access

Hello guys, suddenly I cannot grant any promotional access, to be more specific, I cannot choose any entitlement, there is none, but was it available just one hour ago. Is there any limit or something?  Cheers

2
Jens
RevenueCat Staff
1 year ago
Marc Palmer
Marc PalmerMember
asked in Dashboard & Tools
(I think it's possible 👉) Add support for detecting promo code purchases in App Store

Hey, I know it is “not possible to differentiate” between regular purchases and promo codes you give out for your app on the Apple App Store. I think there’s a way.This obviously only matters when your audience is small and/or your app is first released and you’re obsessing about your first 100 users, but I think it would help people who are starting out with RC to support this.I noticed on some transactions I can see in the history that they purchased and cancelled immediately. Like, 100% immediately and have the same `event_timestamp_ms`. This clearly indicates a promo code purchase as they do not renew. So surely these can be binned & flagged as promo code purchases when the purchase + unsubscribe happen within say 500ms of each other, and so filtered out from most of the reports? I’m sure it wouldn’t be perfect, but it’s got to be better than me having to go in and look at individual transactions or use App Store Connect to show only the true purchases. I’ll die of old aged bef

0
Marc Palmer
1 year ago
M
MiteshNew Member
asked in Dashboard & Tools
App User will get InAPp purchase status on downgrade to free plan and MTR limit exceed

Suppose I have Starter plan and My MTR more than $10k. For Purchase status I set key in customer entitlement using SDK. Now I downgrade my plan to free. In this case, My App user will get the InApp status in application using RevanueCat SDK? 

3
Jacob Eiting
RevenueCat Staff
2 years ago
rohovdmytro
rohovdmytroMember
asked in Dashboard & Tools
Revenue Report in Android in Regards to User Taxes

The revenue amount reported by RevenueCat did not equal the amount I expect, so I want to update my mental model. What am I missing? I’ve set the price to 24.99 USD. The Mr. Google set the price across the globe accordingly. The list price in Germany is 28.99 EUR including 19% VAT. So the price shown to user is 28.99 EUR. The 5.51 is deducted as a VAT. Then there was a purchase.  List Price: OK Tax: 4.63… Weird, that it’s not 5.51 as stated about, but… Okay. Estimated Revenue: OK. This is how what I expect to get after setting the price to 24.99 USD and deducting 15% Google’s share. It’s not exactly 85%, and I guess that’s because of conversions from USD to EUR. Bacause this is fine: What looks really, really out of scope is this: I’m seeing a List Price with the User’s country tax. And the revenue which is reported by Revenue Cat for this transaction is this: 24.714 USD.(I’ve double checked the receipt id, it is the proper transaction). The questionsIs that the List Price I’m seeing i

4
rohovdmytro
2 years ago
Marc Palmer
Marc PalmerMember
asked in Dashboard & Tools
Why is the conversion to paying chart incorrect? Data lag/cohorts?

I’m testing my live purchases in the App Store before public announcement of the product. I’m probably misunderstanding but “Conversion to paying” chart shows zero conversion, even though I installed the app and paid for a real subscription myself yesterday. The subscription shows up correctly, but it shows zero conversions. Why?  

5
Dan Pannasch
RevenueCat Staff
2 years ago
M
Matthieu RouifNew Member
posted in Dashboard & Tools
Segment and Filter dashboard by custom attribute

We have custom subscribers attributes like persona and we would like to be able to segment and filter graph based on this. I don’t think it’s possible today, is it in a planned featured? It would really help to estimate LTV and revenue per persona.

4
F
2 years ago
C
Chloé CarpentierHelper
asked in Dashboard & Tools
How to delete an offering ?

The first offering I have added was a mistake, how to delete it ?

3
E
2 years ago
J
John WardsNew Member
posted in Dashboard & Tools
Feature request: Set project currency

Hey, We are a UK based business, with 90% of our subscriptions coming in as GBP. It would be great if your graphs and etl jobs could be set to convert to the currency of your choice rather than USD. The issue I have is due to currency rate changes if we compare year on year revenue numbers, it’s hard to do that if the currency rates have changed significantly in the same period. Right now the USD to GBP rate has changed about 10-15% year on year, hence this being a bit of an issue for us.ThanksJohn

1
Dan Pannasch
RevenueCat Staff
2 years ago
S
Stephen kowalskiNew Member
asked in Dashboard & Tools
Cannt read dates from customer list .CSV export

I am unable to view dates when exporting the .CSV from customer lists. 1) .gz is a silly file type to use for compression 2)I have followed the directions in this for PC.  I have tried the Excel import wizard. It works but dates are illegible. I have tried pasting from a text editor into both GooglSheets and Excel with the same issue. I am not an Excel nor Google sheets rookie by any means but this issue has stumped me. Extremely frustrated. .csv is an extremely simple format to use and export. 

0
S
2 years ago
A
amsdamsgramDedicated Member
asked in Dashboard & Tools
New retention chart with user maturity

Hi, I just came across this article talking about the new segmentation support for the retention charts and also the consideration of user maturity now.I’m a little bit confused about the last point.From my understanding, it means that in the retention chart you don’t consider anymore that a user will renew until it has actually renewed, am I correct? When I look at a retention chart without any segment, it seems like you’re still considering that a user will renew unless it cancels its subscription:Retention chart for the last 90 days​​​​​​On the other hand, when I add a segment like country still for the last 90 days, I do only see the retention of the past 2 months, and no projection for the current month.Retention chart with a segment For me, the data dilemma you’re talking about in your article is occurring no matter if we add a segment or not. Would you have an explanation about these two different behaviors? Thank you,

4
A
2 years ago
U
UlyssesAlvesDedicated Member
posted in Dashboard & Tools
RevenueCat Dashboard not showing user attributes.

I would like to report a possible bug found on RevenueCat dashboard, like I wrote recently on another thread which is marked as resolved, even though the bug still persists:I am using this code to update user name and email, but the changes don’t show up on Customer Profile page for this user on RevenueCat dashboard.Purchases.setDisplayName(“John Doe”);Purchases.setEmail(“john@doe.com”); @goleary confirmed the bug also occurs in his project, and gave more information:Same here, I’m setting attributes via the REST API, and they show up when I hit the subscriber status endpoint, but they do not show up in the RevenueCat dashboard. Here’s a link to the other, related discussion:  

4
U
2 years ago

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