Dashboard & Tools

When you stop an experiment, do developing values like those for “Realized LTV” and “MRR” continue to update for those who entered the experiment or are they frozen at when the experiment stops running? I have an experiment running currently that I’d like to stop (to run others) but would prefer to continue to see how developing numbers like those for LTV and MRR evolve over time. Is there any way to restart an experiment that has been stopped or pause an experiment or turn the enrollment % down to 0%?Thanks, -O^O-

I want to reset my subscription test and delete a Sandbox Customer. However, even after clicking "Delete" from the Customer details page, the customer does not disappear from the list. When I click on it, an alert says, "No customer found with that App User ID, please note that it's an exact search."How can I completely delete a Customer or reset the entire Sandbox?

I’m looking for a way to track the number of users that cross-grade from a higher priced plan to a cheaper plan we’re introducing to figure out potential cannibalization. Is that something that RC can help with / reports on?  This question is related to but not exactly the same as 

We use react native and want a hard paywall.  The issue is a user does the onboarding flow > sees paywall > can swipe down or press “x” and it goes. Even if a user goes off the app then back on, the paywall won’t pop up again.  Is revenuecat paywalls only worth doing for freemium business models? If so this should be highlighted upfront. 

In dashboard > customers > Active. Can we have column showing the expiry date for those currently with trials. Like we can with the overview > recent transactions.  I’d like to see how long users have left before conversation. Seems strange that the data in recent transactions isn’t displayed in all customers table.   

I’m trying to add payments on FlutterFlow but whenever I click a button it doesn’t show the information but instead a white wall that covers the site and nothing appears there. I have tried adding the payments and accepting the paid agreements of Apple and Google Play but the screen is still white.Can you help me solve this problem please? Any help is appreciated!Here is the video of the problem:https://imgur.com/a/AmCtAdT

Hi, how to align the dashboard timezone to my timezone? Thank you.

Hello,I am trying to create a targeting rule to schedule a seasonal offer that would be available in the future, the rule should target any audience and enable the seasonal sale offering between two dates. I am getting confused on why the placement is mandatory for these type of schedules.Can I just ignore the placement and set the same offering for both the placement (which I could name default) and the default placement? I do not have the concept of placement yet in my app.What would be the best way to schedule these seasonal sales?Thank you again for this fantastic platform.

Followed this this answer still I am getting this error after all setup the options according to the official docs

Hello, After reviewing the documentation and old posts in the community I realized there is no way to request list of transactions using REST API, could you please confirm?So the only way to do it is the scheduled export right?Thank you

In the backoffice, it’s nice to be able to look for customers for UserID and email, but as the official documetnation says that the UserID shouldn’t be something easy to guess because security reasons, being able to look for customers by display name would be handy.Right now, we have to look for the user name in our own database, find the email, and then look for the customer by email in your database. But you already have a displayName value for it. Make it searchable please.

Congrats on the launch of the new Customer Center beta! It looks very cool.I’m excited about the promotional offer support, but I’m confused: it looks like we can only configure a single iOS promo offer ID per case (cancel vs. refund).But I thought that iOS promo offers were attached to specific subscriptions (plans/products)? So wouldn’t we need to be able to specify different promo offers depending on the specific plan/product the user is on? (Or the ability to specify an Apple product ID too?)Thanks!

Hi, Is there a way/what’s the best way to forward which variant a user saw during an AB test to the webhook? I want to message my users differently, depending on which price they saw. The messaging tool I use is Customerio (RC doesn’t have a direct integration with Customerio, so I have to forward data via the webhook). How do I get which user saw which price into Customerio? Thanks, Toby 

Hi,I was wondering when interpreting the LTV of a user, is the Experiments feature also considering if a user cancels and requests a refund? Best,Daniel

Hi, If I set up an experiment, will it go live only to new downloads, or everyone that has the app installed? Thanks, Toby 

I found three RevenueCat dashboard endpoints:https://api.revenuecat.com/v1/developers/login https://api.revenuecat.com/v1/developers/me/overview?app= https://api.revenuecat.com/v1/developers/me/transactionsI need other dashboard endpoints. Anyone can list others?

Hi all.we have the issue of very high numbers of new customers – numbers that we don’t see in App Store nor Mixpanel. Last year we tried to solve this issue with RC support, but failed. We did make some changes around how we call logout method but it didn’t help. Now, we’re hoping maybe someone from the community has/had the same/similar issue and could help us. We already saw that there are a couple of posts around the topic: https://community.revenuecat.com/dashboard-tools-52/how-to-reconcile-the-new-customers-data-1387 https://community.revenuecat.com/dashboard-tools-52/double-new-customers-since-july-15-1843

I’m trying to generate an In-App Purchase Key on App Store Connect as that’s a mandatory step in the set up process for iOS apps. However, App store connect won’t let me, and also won’t tell me what’s wrong. When I try to generate a key, I get a “error, please try again later” error and then immediately redirected to the home page. In the chrome devtools console, I see a 403 forbidden error. Wtf?

Hey RevenueCat Community, we are currently migrating from Glassfy and are also using the Paywalls feature. What I am missing here from Glassfy is the customisability in Paywalls and not being dependent on Templates as much. As you can see in the Screenshot, there are more values to adjust, variable Button count, Image Carousel, Paddings, Sizes, Margins etc. What I am proposing are similar features in the RevenueCat Paywalls feature. For example:Styling like in CSS: Sizes, Paddings, Margins, Borders (Radiuses)Flexible positioning and amount of ElementsWe are aware that it is aways Possible to natively create a Paywall, but here the huge use-case is that its a no-code solution, so customers can easily adapt and implement Paywalls themselves.What do you think of it and what are

Hi all,I’m testing the Scheduled Data Export integration but I don’t understand one thing. So there’s this option to only include new and updated transaction records, but how do I know which records are new and which are updated? And for the latter, how do I know which record it replaces? Last question, is there a way to get user events history from api? 

Hello everyone, I'm experiencing an issue with my Android app "Story Craft Dices" and need some help. My app was successfully retrieving product prices and information using RevenueCat until recently. Now, in the RevenueCat dashboard I can see the error: "Credentials need attention" and "Could not validate subscriptions API permissions".I've meticulously followed all the steps in the RevenueCat documentation for setting up Google Play credentials. I've also taken screenshots of each step to ensure that everything is seems to be configured correctly. I'll include these screenshots in this post for reference. This is the relevant information of the credentials:

I understand that the currency of the product is handled by the App Store, but when viewing the RevenueCat dashboards, the prices are always converted to USD currently.Is there a way to set the currency displayed in RevenueCat? Thanks,Brent

When looking at, for example, the Overview, there is a flag next to the customer. When clicking into that, or searching for the customer, there is a “Country” field. For some countries, these do not match and I am wondering why or what they represent. For example, the flag can show the US but the country of the user in the detail screen will be something other than the US. Thanks.

Hi. I granted a sandbox user access to an entitlement, but I see this action only on on the “Overview” (“Sandbox data” disabled) tab.Going to tab “Customers” > “Sandbox”, I see an older grant in the “Last Purchase”, but not the last one.Analyzing the “Customer Profile”, I also don’t see my last grant.What do I miss?

Hi, We have an internal statistics tools which collects various statistics each day, which are then used in various internal reports.I would like to add some data available in RC dashboard to those reports, for example the number of active subscription (ideally per app), and the MRR (ideally per app as well).Is it a way to easily get those informations from RevenueCat? I would probably use the API to get all subscriptions and compute those myself, but it would be much more efficient to use the data calculated by RC. Thanks,