Dashboard & Tools

Hi all.we have the issue of very high numbers of new customers – numbers that we don’t see in App Store nor Mixpanel. Last year we tried to solve this issue with RC support, but failed. We did make some changes around how we call logout method but it didn’t help. Now, we’re hoping maybe someone from the community has/had the same/similar issue and could help us. We already saw that there are a couple of posts around the topic: https://community.revenuecat.com/dashboard-tools-52/how-to-reconcile-the-new-customers-data-1387 https://community.revenuecat.com/dashboard-tools-52/double-new-customers-since-july-15-1843

I’m trying to generate an In-App Purchase Key on App Store Connect as that’s a mandatory step in the set up process for iOS apps. However, App store connect won’t let me, and also won’t tell me what’s wrong. When I try to generate a key, I get a “error, please try again later” error and then immediately redirected to the home page. In the chrome devtools console, I see a 403 forbidden error. Wtf?

Hey RevenueCat Community, we are currently migrating from Glassfy and are also using the Paywalls feature. What I am missing here from Glassfy is the customisability in Paywalls and not being dependent on Templates as much. As you can see in the Screenshot, there are more values to adjust, variable Button count, Image Carousel, Paddings, Sizes, Margins etc. What I am proposing are similar features in the RevenueCat Paywalls feature. For example:Styling like in CSS: Sizes, Paddings, Margins, Borders (Radiuses)Flexible positioning and amount of ElementsWe are aware that it is aways Possible to natively create a Paywall, but here the huge use-case is that its a no-code solution, so customers can easily adapt and implement Paywalls themselves.What do you think of it and what are

Hi all,I’m testing the Scheduled Data Export integration but I don’t understand one thing. So there’s this option to only include new and updated transaction records, but how do I know which records are new and which are updated? And for the latter, how do I know which record it replaces? Last question, is there a way to get user events history from api? 

Hello everyone, I'm experiencing an issue with my Android app "Story Craft Dices" and need some help. My app was successfully retrieving product prices and information using RevenueCat until recently. Now, in the RevenueCat dashboard I can see the error: "Credentials need attention" and "Could not validate subscriptions API permissions".I've meticulously followed all the steps in the RevenueCat documentation for setting up Google Play credentials. I've also taken screenshots of each step to ensure that everything is seems to be configured correctly. I'll include these screenshots in this post for reference. This is the relevant information of the credentials:

I understand that the currency of the product is handled by the App Store, but when viewing the RevenueCat dashboards, the prices are always converted to USD currently.Is there a way to set the currency displayed in RevenueCat? Thanks,Brent

When looking at, for example, the Overview, there is a flag next to the customer. When clicking into that, or searching for the customer, there is a “Country” field. For some countries, these do not match and I am wondering why or what they represent. For example, the flag can show the US but the country of the user in the detail screen will be something other than the US. Thanks.

Hi. I granted a sandbox user access to an entitlement, but I see this action only on on the “Overview” (“Sandbox data” disabled) tab.Going to tab “Customers” > “Sandbox”, I see an older grant in the “Last Purchase”, but not the last one.Analyzing the “Customer Profile”, I also don’t see my last grant.What do I miss?

Hi, We have an internal statistics tools which collects various statistics each day, which are then used in various internal reports.I would like to add some data available in RC dashboard to those reports, for example the number of active subscription (ideally per app), and the MRR (ideally per app as well).Is it a way to easily get those informations from RevenueCat? I would probably use the API to get all subscriptions and compute those myself, but it would be much more efficient to use the data calculated by RC. Thanks,

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Our app implements renewable subscriptions for Monthly and Annual. We are also implementing a “Day Pass” where users can purchase this and have access to locked content for 24 hours. The user can repurchase after it expires. We manage the expiration on our own servers.I created the “Day Pass” products as in-app purchases and added them to their own entitlement in RevenueCat. After some thought, I think I shouldn’t have added them to an entitlement.What’s the recommended setup?

Hi! I've encountered an issue where the dashboard displays an incorrect price. I setup a base plan and an offer with a discounted price with a 4 repeating periods . I subscribed to the offer then I disabled it, for the periods following the first periods the dashboard started showing the normal price(not discounted) but I was charged the actual discounted price on the play store. So the dashboard showed an erroneous price. Might be wrong, but I guess the system is looking at the current base plan and if an offer is active or not then displays the price? If so, is it an expected behavior?

I just released my app a couple of weeks ago and I had some issues but I think I have rectified those. I then installed the app on my phone and I went through the subscription process and it worked. I got the paywall and the apple payment went through etc. This was about 2 hours ago. RevenueCat is still not showing this subscription. How long does it take before I see this? Thank you. 

It would be great if we were able to choose user properties - including our own, custom added ones - for segmenting the charts. For example, we have an onboarding question that asks “where did you hear about us” to allow us to understand our funnels. We store it in the `heard_about_us` user property. It would be great if we could segment charts by that.

I’m sandbox testing subscriptions (iOS). A sandbox user created a subscription, and I see the subscription shown in the Customers portal. However, the ID doesn’t match the ID logged in the Xcode console (`Purchases.shared.customerInfo().id`). This is an anonymous user ID. Shouldn’t these IDs match?

What filters do I need in a customer list?

Hello! When I go to the charts, it shows me that "Invalid chart parameters." I contacted support a month ago, they said it was because I have a debt of $ 1800, I told them that I want to pay, they said that they would send me an invoice, but for more than a month, they either ignore or do not give an invoice. Revenuecat support is not the best, on the pro plan)

I’m using paywall builder for subscription page. But “Product Name”is not language sensitive. How can I solve this problem?

Hi team, found one problem. We received a message from our internal help center from a user, in the message found the user uses the latest app version, but in a revenucat panel `Last Seen App Version` is outdated(two version before our release). Looks like it wasn't updated on revenucat. How do you track that last version usage?

Hi RevenueCat Community,I'm working on a mobile app written in Flutter and I'm looking to implement a referral program to assign an influencer identifier to app users. The goal is to track purchases made by users assigned to specific influencers, allowing us to share the profit with those influencers each month (ex. 25% of sale).Here's what I've planned so far:Assign an influencer identifier to the RevenueCat/app user using the method below: Purchases.setAttributes({ "custom_group_id" : "influencer_A_id" }); Manually generate a raport in RevenueCat at the end of each month with sum of purchases made by users attached to a given influencer.I would like to attach a given influencer ID to a user by allowing the user to redeem a promo code (that user received from influencer) in the app that unlocks extra content. This will help in assigning the user to the influencer effectively.However, I'm uncertain about th

We have a bunch of skus from price experimentations and across platforms.E.g.co.acme.product.monthlyco.acme.product.monthly.discountedco.acme.product.monthly.discounted2 For reporting (e.g. of churn), I’d like to group them all together so the chart isn’t so fragmented. Is there a way to do that?

Hi, I check the RevenueCat overview and charts pages many times per day, they’re my primary way of tracking my app’s revenue and leading indicators. However, there are important numbers that I have to jump through hoops to access, particularly today’s “New Trial” starts, and total revenue/proceeds for the current month. Both are available in Charts, but I have to dig, and the New Trial data isn’t updated often enough for me, so I end up using the old Activity screen to get an up to date count of today’s trial starts.  I’d rather not have to do so much manual work to pull this data and keep a dashboard updated. Is there a way to access this data via API, or do I need to set up some sort of scraping tool? Or are there any updates planned to let us customize the Overview dashboard for our needs? I would love to be able to replace the MRR module with one of the values that’s actually useful to me; since most of my customers purchase an annual subscription, the MRR value is

Let’s say customers can pay for our product via the following methods:D2C Mobile apps - customer pays via Apple/Google, RC entitlement  Web app - customer pays via Stripe, RC entitlement  External Ecom Upsell Customer adds our product as an upsell on a different platform — customer pays via other platform, RC entitlement  For the External Econ Upsell group, we would be able to see the grant of entitlement, cool, but is there a way to assign a dollar value to those customers so they can be seen in the charts?  

Hey,On the RC dashboard, there is a card labeled 'New Customers' and it has a figure in it, this figure changes from day to day but I would like to see how this number changes over time on a chart. I cannot see anywhere in the charts section that will show me this?Cheers,Will

Hello, I've tried to transfer a subscription made through the Google Play Store, but after a few hours, the sub (for the second account) wasn't active, and the first one was still "keeping" the sub in our system, even though it was transferred on RevenueCat. What could've gone wrong? On the same (or not) subject, I was wondering if there's a way of granting subscriptions through RC if the user ID isn't displayed (it's "anonymous").