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Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 391 Posts
  • 853 Replies

Important (2)

  • Should I post here or contact RevenueCat Support?

    Article by
    cody
    cody

  • What should I include when asking a question?

    Article by
    cody
    cody
391 Posts
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samuel-bf07a6New Member
posted in Dashboard & Tools
Update your Charts Please!! -> All of your line charts are useless

I’m tired of my charts looking like a line going straight across the top of the screen. It’s impossible to see days when there were lifts or drops in anything. The charts are useless… Here is your chart: Just make your charts like stock charts, or any other useful chart for that matter and don’t start the y axis at 0… Here is the same exact data put into a useful chart in excel. I’ve been asking for this update for over a year, and it’s so simple and will make such a huge difference. I’ve tweeted it, I’ve submitted tickets, it’s like 3 lines of code guys… PLEASE update this.

391
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RevenueCat Staff
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ptpdevNew Member
asked in Dashboard & Tools
Import Products AppStoreConnect only importing from 1 App

We have two apps in our App Store Connect. Both apps are in RevenueCat obviously with different bundle identifiers We have set up an p8 api key in app store connect. When we import products only the subscriptions from one of our apps are imported in the list. I can’t see a way to make the api key specific to a particular app Is there anyway we can import the products from multiple apps? I was hoping that RevenueCat could be smart enough to filter the products from the correct bundleID

601
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RevenueCat Staff
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joe-crabtree-e82723New Member
asked in Dashboard & Tools
Possible to cohort by trial start date?

I find the trial conversion chart (and many others) very useful. I’m wondering if it’s possible to view the same chart cohorted by trial start month instead of first seen. First-seen is useful if I change the price at the start of a month. I can see how that affects uptake. But it would be useful for me to see how many trials started in a specific month too.

381
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RevenueCat Staff
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noa-elan-bloomNew Member
asked in Dashboard & Tools
does MRR take into account cancellations?

Hi community, I am curious whether the MRR I see in my dashbaord takes into account membership cancellations, or does the MRR only update when the membership bounced / chruned? Thanks Noa

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cody
RevenueCat Staff
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mtmakeupplus-2ceb61New Member
posted in Dashboard & Tools
We started having problems with our trial conversion data on October 12th

我们的试用转化数据从10月12号开始有问题，converted 数据都是0，Pendding的数据非常高，但是从苹果后台的财务数据上看又很正常。所以想询问是哪里出了问题。 Our trial conversion data has been problematic since October 12. The converted data are all 0. The Pendding data is very high, but it is normal from Apple's background financial data. So I wanted to ask what went wrong.

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kaitlin
RevenueCat Staff
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Alan TropeNew Member
asked in Dashboard & Tools
Merge Users Via Dashboard or REST API

Hello All, How can i identify a user so that the user gets merged with another one? I Have a case in my app that the user made a purchase and for reasons that we already don't know yet, kept Anonymous. We already identified both users in RC and we would like to merge them so i want to identify RCAnonymousIDxxxxx (The one that has the Entitlement active) to 123456XYZ(his actual user). Doing that he will be able to be premium in our app. Didn't find anything in the Dashboard nor the REST API. How can i do this? Thanks!

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Zac GoddardNew Member
asked in Dashboard & Tools
How to change change info shown for customer "name"?

Hi all, When i look at customers, the name for the “customers” column is set to their email address, despite all having a name filled out. Is there a way to change this so it is set to name instead? Appreciate the help and thanks in advance (:

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Erdem SenolNew Member
asked in Dashboard & Tools
Charts dashboard rest API endpoints foe developers

You currently do not have analytics endpoints for developers. Do you have plans to add some endpoints for analytics data similar to your Chats dashboard in the future?

31310
Dan Pannasch
RevenueCat Staff
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Mumair99New Member
asked in Dashboard & Tools
Trying to purchase discounted offer price, but getting error. I have tried both SK1 and SK2 configuration

After tapping on purchase, I am getting this error. Currently, I am using TestFlight. ERROR: The information associated with this PromotionalOffer is not valid.

1181
Michael Fogel
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JeremyHelper
asked in Dashboard & Tools
Android: Revenue reported not accurate

I was looking at the transaction overview dashboard in RevenueCat today and it listed a subscription purchase transaction at $69.99 USD, although, in Google Play Console that product sku is marked as being $24.99 USD (customer ID c89e4788/1a4ba4e5-37b3-4f44-bc27-3eed343e5c2f, transaction ID: GPA.3350-3906-4874-72666, product ID: bloomer2_25_mo:p1m). Could there be something wrong with my RevenueCat setup that is affecting the amount being reported? I’m not sure where in the Google Play Console I can view individual subscription transactions, so I haven’t been able to verify it there. But, if the subscription tier is set to $24.99, is there any reason the user would be charged a different amount?

502
Ryan Glanz
RevenueCat Staff
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ShivMember
asked in Dashboard & Tools
Segmented Sales by Cohort

Hi. I’ve been playing with the different charts trying to figure this out. Here’s an example of what I am trying to see: For June’s new user Cohort, every paid/converted subscription (whether there is a trial or not), broken down by Product. Basically, right now, I can see how many new subscriptions of every type started in a given month which is great, but I have no idea which cohort they came from. It does seem like I can get this info if I do Conversion to Paying and then one by one filter for each Product and export the data, but this is a time consuming way to do it. Lastly, when filtering, it would be amazing that if after selecting to filter for a specific app you’d only seeing related products for that app when selecting the product filter. In my case I have to sift through 50+ products in a small window that doesn’t show the full name. Even just changing the css to show the full name of each product would help. Thanks for the help!

601
sharif
RevenueCat Staff
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mr-0f76e5New Member
asked in Dashboard & Tools
How to grant promotional subscription in sandbox environment?

Is it possible to grant a promotional subscription in the sandbox environment, as opposed to the production environment? When using the dashboard to grant an entitlement to a user, it always says "environment": "PRODUCTION". I’ve read that users don’t relate to a particular environment, but transactions do. Isn’t granting an entitlement a transaction, and therefore wouldn’t it make sense to grant an entitlement in the sandbox environment?

1201
kaitlin
RevenueCat Staff
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spwintNew Member
asked in Dashboard & Tools
Can I use JWT token for Webhook Authentication?

I want to have token with expiry to be more robust. May be create webhook programatically or upload key file to generate JWT or use Firebase Auth.

2191
MarcosC
RevenueCat Staff
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jeanne-2b2c08New Member
asked in Dashboard & Tools
Scheduled Data Export -

Hi there, I’m having trouble trying to match data from the scheduled csv exports to the data as displayed on revenueCat dashboard. Can someone please assist? I’m not sure where I’m going wrong with my querying. For instance, to count actives and actives lost for the month, I count the distinct user id grouped by start date, then for lost I group by unsubscribe_detected_at instead. However, my metrics do not match what is on the dashboard. I’m off by a few hundreds sometimes.

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bear-usNew Member
asked in Dashboard & Tools
Issues with Product Import on RevenueCat Dashboard IOS

Hello everyone, I hope this post finds you well. I've run into a challenge with the RevenueCat platform and was hoping someone here might have encountered a similar issue and could provide some guidance. Situation: I've been trying to import my IOS in-app purchase products into the RevenueCat for dashboard. While I've followed the standard procedures and ensured that my product identifiers in Apple's App Store Connect match those I'm entering in RevenueCat, not all of my products are appearing on the dashboard, there are 20 products but only 10 products are showing up when import. The products are on IOS side is still not send to submission but I think it should show up on revenuecat regardless of their status. Steps I've Taken: Double-checked the product configurations in App Store Connect. Verified the integration of the RevenueCat SDK within my app. Refreshed the RevenueCat dashboard multiple times. Checked for any API errors (for those who might ask). Deleted all products from reve

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RevenueCat Staff
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aaditya-pathak-406bdeNew Member
asked in Dashboard & Tools
revenueCat portal Not showing recent transaction from last 3 days. Is this happening with any one else?

My revenue cat dashboard is not showing the in app purchases from last 3 days and all the purchases are getting refunded automatically. Is this happening with anyone else?

1261
cody
RevenueCat Staff
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LouisNew Member
asked in Dashboard & Tools
A/B test - Experiments - Different results on A/B test and on tables

How can we explain the fact that we observe different results in our data for each variant on Experiments and on RevenueCat tables when filtering for each offer? Example for the number of conversions : - On our RevenueCat dashboard, filtering by offer: 51 for the Control variable and 37 for the Treatment variable.- On Experiments: 106 for the Control variable and 123 for the Treatment variable How can we explain these data differences?

391
H
RevenueCat Staff
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lance-samariaActive Helper
asked in Dashboard & Tools
Where is Google-Play-Store Server Notification Forwarding URL?

To get an Apple Notification forwarded, in the console, in the iOS section there is a field Apple Server Notification Forwarding URL that I can forward incoming iOS notifications to: In the Android section of the console, I couldn't find a field I can forward incoming Google notifications to. How/where do I forward Google Server Notifications?

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FloNew Member
asked in Dashboard & Tools
How do I check if all payloads are successfully sent to Adjust?

Hey there, I would like to know how to check if all payloads are successfully sent to Adjust? I can see on the individual customer level, but would like to check if all payloads are successfully sent to debug a data discrepancy issue. Thanks!

4192
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nico-hofMember
asked in Dashboard & Tools
Import Products from Google Play Store not (longer) possible?

When I initially set up my Google Play App I could import products automatically from Google Play with the “import” button: https://revenuecat.releasenotes.io/release/1eSGh-new-import-subscription-products-from-google-play-console Products > new > Play Store > (no more button) but only the form to do it manually... So this worked a few days ago. Now I wanted to import some more (new) products from there but the button is just no longer available? Is this feature disabled now?

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cf4ed4New Member
asked in Dashboard & Tools
What is experiments "other" product ?

Hello, In my experiments results I have a product called “other”, what does it refer to ? Thanks,

591
sharif
RevenueCat Staff
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pankaj-61eb8eNew Member
asked in Dashboard & Tools
In RevenueCat Dashboard in iOS

Hi, When i buy plan with different user but In RevenueCat Dashboard It show all user is same. It show current buy plan user.

865
MarcosC
RevenueCat Staff
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VincentNew Member
asked in Dashboard & Tools
Chart for Last Seen Platform Version

It would be nice to have a chart for Last Seen Platform Version, such as a pie chart for all customer’s Last Seen Platform Version (like I don’t mind if I can’t see the trend of it, just a chart for current observations of all users is good enough) I am asking for this because Apple’s watchOS does not report app usage analytics at all, over at App Store Connect, so it’s hard to gauge whether most users are, for example, using watchOS 8 or watchOS 9, at present, which makes decisions like whether to drop a specific OS version, at a certain time, hard without this useful data. Also, as CSV exports don’t include this data, there really isn’t a good way to make use of it currently for my case. Please consider, thank you!

641
cody
RevenueCat Staff
Arnaud
ArnaudActive Member
asked in Dashboard & Tools
Experiment: build number in enrollment criteria

Hello, my existing paywall won’t support experiments because I constrained it to support only 2 packages (monthly/yearly), so I’ll have to wait for my upcoming app update to be adopted by enough people to trigger it. Wouldn’t it make sense for you to add the app’s build number as an enrollment criteria? This could also let us tie an experiment to a significant app update. Thanks

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rm-46b3d6New Member
asked in Dashboard & Tools
Can i manually revoke an entitlement?

I know you can grant entitlements via the RC dashboard. How do I revoke the entitlement? (Edit: to elaborate: I purchased the entitlement in a sandbox on iOS. I now want to revoke that entitlement so I can test the flow again).

2431
H
RevenueCat Staff

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