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Question

New paywall templates don't show valid products

  • March 29, 2025
  • 1 reply
  • 44 views

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When using the new paywall editor (not the v1 ones) and new templates, when I try to edit the product button I see an $rc_monthly and $rc_annual product but I only have an $rc_weekly and $rc_annual product set up, not a monthly one. These products are currently live and being sold via a v1 paywall so we’re fairly confident they are set up correctly.

I am also unable to publish the paywall because no offering is selected, the offering drop-down is grayed out and says “no available offerings” in the sidebar under “General paywall properties”.

Separately I’m wondering if there is a way to take a template which is designed for a single product, and add the product toggle (i.e weekly vs annual) there does not seem to be a button for this in the paywall editor.

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1 reply

hussain
RevenueCat Staff
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  • RevenueCat Staff
  • 13 replies
  • April 2, 2025

Hi there,

Thanks for reaching out. A couple of quick questions to help narrow down the issue:

  • Offering Attachment: An offering has a one-to-one relationship with a paywall, so if an offering is already attached to a paywall, you’d need to create a new offering and attach to this new paywall you are creating. Hopefully, this should fix the offering dropdown being grayed out.

  • Products in Offering: Can you confirm that the attached offering actually includes the rc_weekly and rc_annual products? If the offering isn’t set up with these products, it could explain why the editor is not showing the correct product options.

Given the limited information provided, this is the best guidance I can offer at the moment. Let me know if you require help with anything else.

Best,

Hussain


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