Dashboard & Tools

I have noticed from the 14th and 15th of May that our scheduled data export on version 5 has had some columns move. Specifically `first_seen_time` and `auto_resume_time` which used to be in that order and have now been reversed in the export from the 15th onward. Has anyone else experienced this or similar? it broke our importer so I just wanted to see if it’s unique or if others have had the same and/or experienced this with other columns or exports in the past so I can find the best strategy to deal with it in our data pipeline. Thanks!

The filter for Last Seen App ID using either contains or does not contain seems to be broken. For example, I am trying to filter non-anonymous IDs using Last Seen App ID does not contain “$RCAnonymousID”. All customers are shown. Similarly, using contains returns no customers.

URGENT Currently, when trying to add links to tex on the paywall editor, the link seems to disappear asa soon as as I click on a different element or anything. TLDR they’re not staying on the text and fail to deploy. The following screenshots are sequential in that actions that I take. Please fix the immediately as our apple build is being rejected because we’re not including the links. 

Hi!I tried the “Auto-populate your metrics” function in the Health Score page and I can’t find the data entered automatically on my dashboard. For exemple: the trial start that has been populated automatically is 3,714% and when I look at the trial conversion chart, I can’t find this figure. I tried different grouping and timeframe but impossible to get this figure. Can you help me understand how is it computed please ?Thanks in advance,Marion

I successfully managed to integrate RevenueCat into my app for subscriptions and now I’m concerned that maybe it was too easy and I forgot to do something!!  I’ve been trying to find information about this and I cannot see that this is happening very often to others.My first trial subscription started 8 days ago now (free trial period is 7 days).  Yesterday I waited for it to convert into my first subscription as I haven’t seen any cancellations and the end of the trial came and went with nothing.  About 30 minutes after it was supposed to be converted, a new event came in of “SUBSCRIPTION_EXTENDED” - my understanding is that this is an internal RevenueCat event that happens if nothing else happens.When I check the Google Play console, it just says “Payment Pending” - “Order received. Google is the merchant of record for this transaction.”.  Nothing else - it doesn’t appear that Google has tried to charge them or that they have done any fraud checks which would delay the transaction. 

Hi RevenueCat team, I’m trying to delete a product from our project, but I’m seeing the following error: “There are transactions in the system using this product.” The product ID in question is: com.predictwind.AnchorAlert.12months This product:  Is not attached to any entitlement Is not included in any offering Was likely used for testing or was previously active but is no longer in use   Since I don’t have any current references to this product, I’d like to either:  Remove it completely from our dashboard, or Get a list of app_user_ids or transactions still tied to it so I can understand what’s preventing deletion.   Can you assist with identifying what’s blocking deletion or help remove this product if it’s no longer active? Thanks in advance,

I’ve setup a License Tester as myself to test the subscription system.Paywall is displaying and it goes through the motion and confirms the subscription has been successful, and checking my “Payments and subscriptions” in Playstore showed Active.This was not displaying in the above dashboard, I’ve cancelled it a few times just to test if a cancellation would appear, but nothing.I’ve also noticed some errors in the Cloud API for the Android Developer API, I can’t see the error exactly but I’ve provided a screen of what appears to be potentially causing the error.Any assistance in finding a resolution would be great - thank you!

Hello,I wanted to try to create a Paywall V2 for one of my Offering (I have already a V1 configured) but on the Editor I can’t select any Offering in the Paywall component as you can see here :I have also tried to duplicate one of my offering, but anyway it doesn’t show up.Is it a bug or did I miss something ?Thank you

 Hey,I want to A/B test two paywalls with different prices, but the Experiment only lets me change the Offering, not the paywall — it always uses the default one.I tried duplicating the paywall, but I can't assign a different one in the Experiment.Any way to A/B test both paywall and pricing properly?Thanks!

Hello, I am new to revenuecat, so I'm sorry in advance if this is a very basic question.The issue I am facing is this:1)  when I am in the create paywall view and have selected a design, after selecting an offering.2) I do not understand how to get the prices that are defined in the AppStoreConnect to show up in the corresponding offering in the Paywall.I have successfully created Products with the Status being Ready to submit. The offerings and Entitlements are also created without any issue.The big issue is when I am in the paywall editor and use Variables to show the price, the price being shown in the design is NOT my Store Price. Is this expected? Will I see the dummy RC values for prices and NOT the real prices from AppStore in the Paywall editor? 

Hi there!Is there a way to cancel subscriptions from the RevenueCat Dashboard?I tried navigating to Customers → Tap on a customer and under Entitlements, the three dots have only the “Refund” option.We removed a certain feature from our mobile app and we need to cancel the subscription for those who opted in for that feature. Regards, Florian Nistor

Hi,When I tried to create a new App Store app, I’m getting “Account permissions are invalid for this request.” when I tap “Save Changes” button. This account is owner of the project.Anyone else encountered the same problem?  

When i delete a sandbox customer in the dashboard, by selecting the the customer and click on “delete customer”, the customer still appears in the dashboard customer list.Also when i call customers with the api,https://api.revenuecat.com/v2/projects/{project_id}/customersthe deleted customer is still in there. However when i want to open one of the deleted customers in the dashboard customer list, i get a little popup saying:“No customer found with that App User ID. Please note that it's an exact search” However when i delete a sandbox customer with the api,https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}the customer still appears in the dashboard, but it is gone when i call customers in the api. I don’t  know if the problem has anything todo with the customer email.In the dashboard customer list, they are all listed by email.If have used the same email when i created those customers through the weblink, but with different appUserID’s.  

I’ve been trying to configure one of the new paywalls in my app but I keep getting the message that the offering has no configured paywall. find a simulator screenshot with the error message I keep getting. I think I’ve done everything the way I’m supposed to.

I tried purchasing a trial from the google playstore for my sandbox app.The trial purchase reflected in app history on revenuecat. It did not reflect in any of the dashboards on revenuecat.Then, I cancelled the trial, and it did not reflect in the customer history section for the same customer on revenuecat. 

Hi everyone,I'm in the process of setting up a Paywall and noticed that the Slovenian language (Slovene) is not available as a localization option. I do see other regional languages like Slovak, Croatian, and Italian, but unfortunately, Slovene seems to be missing from the list.Is there any way to request the addition of Slovenian as a supported language for Paywall localization? Or is there a workaround I can use in the meantime?Thanks in advance for any guidance!Best regards,Nejc

help how do i fix this error “  [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).  ”  here are my configurations  

Apologies if this is a basic question.I’m recording a custom subscriber attribute called 'charity’ against my customers, which stores the name of a charity they have chosen, to which I am going to donate 10% of the subscription revenue I get. So now, I’m trying to create a report of total revenue subscription in the past year, grouped by the charity, so I know how much to donate to who.I figured based on this forum question that I can achieve this using scheduled data exports. So, I have just finished setting up a scheduled data export integration to a Google Cloud bucket.I see in the documentation lots of examples of custom queries in Postgres, which looks ideal. But this is where I’m stuck. I assume these queries can be used to modify the data I get in the scheduled data export - but where do I enter the query SQL? eg I can’t see anywhere in the query integration settings where it says something like 'run this query’. I must be misunderstanding how this works.

Hello everyone,We've been experiencing a decline in MRR since 1st of April, despite a normal rate of cancellations.On 20th of March, we introduced an upsell option in our paywall, allowing users to upgrade their subscriptions.While we haven’t made any changes on the Stripe side, we’ve noticed that the price value in Product Change events is now appearing as $0. As a result, these upgraded subscriptions are not being counted toward our MRR and ARR.Any insights on why this might be happening would be greatly appreciated.

When using the new paywall editor (not the v1 ones) and new templates, when I try to edit the product button I see an $rc_monthly and $rc_annual product but I only have an $rc_weekly and $rc_annual product set up, not a monthly one. These products are currently live and being sold via a v1 paywall so we’re fairly confident they are set up correctly.I am also unable to publish the paywall because no offering is selected, the offering drop-down is grayed out and says “no available offerings” in the sidebar under “General paywall properties”.Separately I’m wondering if there is a way to take a template which is designed for a single product, and add the product toggle (i.e weekly vs annual) there does not seem to be a button for this in the paywall editor.

I’m trying to answer the question using RevenueCat charts and data. At what price point is optimal for install to paying conversion that results in higher LTV?We done some A/B price testing, but not across all prices, and also had different prices at different types.I can look at retention charts and segment by Product ID (which we use to distinguish between pricing).But I can’t segment any conversion charts by product ID. So I can’t tell when and at what price we saw higher install to paying conversion, to determine what is the optimal price for conversion and revenue. Maybe I'm looking at this the wrong way. Any help is appreciated!

I generated promo codes for a one-year annual subscription in my app and used them for promotion. However, RevenueCat tracked the revenue from these promo codes as real purchases, displayed it on the dashboard, and generated an invoice of $110, which is incorrect.Here’s some background:On December 24, I generated some in-app purchases and subscriptions, then configured and uploaded the In-App Purchase Key following the guide. However, after that, I created new subscriptions and in-app purchases for promotion, which RevenueCat mistakenly tracked as real revenue.Today, I generated a new In-App Purchase Key Configuration and uploaded it again. Please help me resolve this issue.

I have 3 tiers of products, individual (monthly, annual), team (monthly, annual), and enterprise (monthly, annual) So I want my paywall to have a tabbar which allows viewing each tier of subscription and letting the user select the relevant package. This seems to have been possible with in paywallsv1, but I can’t figure out how to get the v2 editor to do the same thing. Is this currently possible via the editor? 

Hey how do I display an icon on the app project? Do I need the app to be published? or how does that work? 

Hi everyone! 👋First of all, I really appreciate the work the RevenueCat team has put into the Paywall Editor—it’s a great tool with a lot of potential! However, after using it extensively, I’ve noticed a few areas where the UX/UI could be improved to make the experience even smoother. I wanted to share some thoughts and open the discussion for others who might have additional suggestions.1. Editing & Usability EnhancementsThere’s no way to undo an action (neither Ctrl + Z nor a dedicated button). You can’t double-click a component to rename it. The Delete or Backspace keys don’t work to remove a component. There’s no option to hide/show components while editing.2. UI Layout ImprovementsThe language selection, dark/light mode toggle, and preview settings currently overlap the phone preview window, making it harder to work on designs. The same happens with the orientation and phone size options—they appear on top of the editing area. A possible fix: Placing these options above the P