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Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 391 Posts
  • 848 Replies

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  • Should I post here or contact RevenueCat Support?

    Article by
    cody
    cody

  • What should I include when asking a question?

    Article by
    cody
    cody
391 Posts
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FocusedAppsDedicated Member
posted in Dashboard & Tools
Experiments - need to stop adding new users but keep experiment running.

I’m finding RevenueCat Experiments limited because stopping the experiment is all or nothing. If I stop the experiment, RC changes all those users back to the default offering right away and stops collecting conversion data from the users. (Except it can keep gathering some subscription renewals in some cases???). This is limiting for apps that a strong long tail conversion (ie convert a lot subsequent to first use) and even for apps with subscription trials. Consider an experiment I just did… after 4 days it's very clear that the new paywall I’m testing performs much better. So I wan’t to stop adding users to the experiment and give all new and old users who are not in the experiment the new paywall so I can see more real $ coming in. But I don’t want to _stop_ the experiment. I want to keep the experiment running but stop adding new users to the experiment. I want to leave the experiment running for another 10 days or so to catch conversions that happen on day 2,3,4,5,6,7,8… and I wa

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Daisuke AdachiNew Member
asked in Dashboard & Tools
Paywall does not have a field entering disclosure of auto-renewing subscription details

App Subscription Launch Checklist said “Include disclosure of auto-renewing subscription details in your app description.", but Paywall does not have a field entering disclosure of auto-renewing subscription details. Should I implement a screen including disclosure of auto-renewing subscription details in addition to Paywall?

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Furkan SimsirNew Member
asked in Dashboard & Tools
When is the right time to conclude an experiment?

I’ve read the article Experiments: Debugging and best Practices for A/B Testing that was probably written when Experiments were still in beta. The documentation mentions an “LTV Chart” with a gauge to determine when you can conclude an experiment.. However, I can’t find that my RevenueCat dashboard. My case: I have two subscription groups that both contain a monthly and yearly subscription. The trial length for the subscriptions between the groups are identical. The only difference is price. I’ve been running the experiment for around two weeks now, and see positive results. However, it’s still unclear for me when I can finish the experiment.

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AmitayHelper
asked in Dashboard & Tools
Experiment dashboard and Overview won't reflect the same data

I've activated an experiment that compares two different offers with different prices. On the experiment dashboard, I see allocation numbers and % difference, suggesting everything is running well. However, on the main RC dashboard ("Overview"), I don't see any customers with the new offer that I'm trying to test. Is this normal? I was expecting the new offer to show up there, but maybe it shouldn't?

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Seth Miller
Seth MillerMember
asked in Dashboard & Tools
Best source of truth for analyzing historical raw data?

We’ve been storing raw webhooks in our db for quite some time but then have also had the GCS cloud storage export going for a while. What would you recommend when it comes to analyzing raw data? is there a difference in the data structures? We want to create some of our own LTV charts, etc with our user context. CC @Jens 🙏

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Seth Miller
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dominik-hsteinHelper
asked in Dashboard & Tools
Second app: Could not validate subscriptions API permissions

Hi there, over the last days I have gone through the steps of setting up the credentials very carefully multiple times. I have an app com.aaa.bbb where I initially set up the subscriptions for. It worked in RevenueCat and on the Google Play Store. Then I decided to leave that app accessible without subscription and offer a new app with identifier com.aaa.bbb.ccc Painfully, I had to go through the whole process again, but it can never validate the sub API. The app is separate from the old app in Google Play (it is a new app) It has the correct identifier It is even approved and its subscriptions too I waited >36h I've set the correct google api key from RevenueCat in my app The permissions for the Google Cloud account are set to account wide, not restricted to single app Note that I'm using the same RevenueCat project as before but I also updated the identifier to be com.aaa.bbb.ccc Now what is very bizarre is when I change the identifier to com.aaa.bbb in RevenueCat, all the sudden the

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sharif
RevenueCat Staff
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luckspDedicated Member
asked in Dashboard & Tools
How can I search for a use, with a custom User Id?

How can I search for a user, by my custom App User ID, which gets set after user logs in?

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wes_clark
RevenueCat Staff
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jamie-cdacd9New Member
asked in Dashboard & Tools
Possible to set product to type "one_time" in RevenueCat dashboard?

Hello, I have setup some Stripe products in the RevenueCat dashboard along with an offering. When I get that created offering and look at the products listed, they are all listed as type “subscription”. I can see that there is a way to specify type when creating a product with the API but is there a way to do the same on the web dashboard? Thanks!

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Michael Fogel
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andy-maverickNew Member
asked in Dashboard & Tools
Set entitlements for a specific date in the future

I have an app where it’s common for users to create multiple accounts. While this is a bigger issue we need to solve, this sometimes leaves our paid users unable to access their paid features - even after reconnecting their subscription to App Store in some cases. Right now we have several options for granting paid feature entitlements (e.g. 1 week; 3-months; 1-year; etc.). However, I would like to be able to set a very specific number of days to their entitlement to match the actual duration of their contract that they are struggle to connect to. For instance: if they have 290 days left on their subscription, I would like to be able to grant that exact number of days rather than 6-months or 1-year. The issue with not having that level of specificity is that since their subscription doesn’t match what they will be billed, we have to tell them to churn and hopefully resubscribe later on. Anyone know if this is possible?

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wes_clark
RevenueCat Staff
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Loredo SolaHelper
asked in Dashboard & Tools
How to test iOS sandbox subscription refunds?

Background: I can issue and test Android refunds via the RC dashboard. I can issue and test Stripe refunds via Stripe dashboard (note the difference between refund and cancellations in Stripe!) How do I issue a refund in iOS Sandbox testing?

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BeenTogetherNew Member
asked in Dashboard & Tools
Can you directly modify the App User ID in the Customer on the Dashboard?

Hello, Is there a way for an administrator to manually assign an app user ID directly in the dashboard when it cannot be assigned in the app for subscription information? I would like to know if there is a way to assign the app user ID directly without going through the dashboard. Thank you.

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swrobel
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DonnyNew Member
asked in Dashboard & Tools
Setting Up a Specialized Account Role for Report Access Only

Can we establish additional roles within an account specifically for integration with third-party applications? This role would be designed to restrict access exclusively to report-related features.

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AdamNew Member
asked in Dashboard & Tools
RENEWAL webhooks sent every 5 minutes and automatically cancel

Hello and thanks for providing any insight. I am trying to setup a webhooks to my AWS dynamodb to store all events so I can keep them as a backup. I noticed that after resubscribing, multiple of the same webhook is being sent. The only thing that changes is the transaction_id. So in this case, I keep getting the same type “RENEWAL” webhooks every 5 or so minutes. Most recently I counted 7 webhooks including the last one which was type “CANCELLATION” before they stopped. Is there anything I missed? Is it because it is in a Sandbox environment that I get multiple renewal actions from Apple? All webhooks are getting the correct response code 200 and there is a green check mark next to them.

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Mohammed JafarNew Member
asked in Dashboard & Tools
inappproducts API & monetization API are not passing

Hi, I’m trying to setup RevenueCat to handle my google play subscriptions, i have followed all the instructionss and everything is good, but i’m stuck on creating Play service credentials: I followed every step in this tutorial https://www.revenuecat.com/docs/creating-play-service-credentials and also tried the Troubleshooting the credential validation section on this tutorial but the issue is still present. what can i do?

351
cody
RevenueCat Staff
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MunkhbatNew Member
asked in Dashboard & Tools
Getting error when trying to fetch ProductDetails from Google Play store in Flutter

This is the error I am getting: W/[Purchases] - WARN(24005): There is a problem with your configuration in Play Store Developer Console. More info here: https://errors.rev.cat/configuring-products I am following the guide here: Have not had the app published yet. But the interesting thing is in RevenueCat Dashboard, I can IMPORT my iNAPP products. RevenueCat can identify a new product created in my Play console, import it without any issues but can’t fetch ProductDetails! Is this normal? Again, have not published my app in Closed testing yet, waiting for review to finish. But since I’m a license tester on a physical phone, and RevenueCat can fetch the products themselves from the Dashboard, maybe there is something else I am missing?

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zhangshuo-c30b38New Member
asked in Dashboard & Tools
This Offering is missing Products

Encountered some difficulties when adding the Amazon application. I filled in the <Amazon Store Shared Secret:> with the secret, Configured SKU in Offerings, Products, and Entitlements Did not receive verification from Amazon I can run normally in the App Tester sandbox testing. The running process encounters a misalignment/error: “Could not find ProductDetails for com.xxxx.xxxx” “There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.”

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wes_clark
RevenueCat Staff
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michmichNew Member
asked in Dashboard & Tools
Invalid URL error when trying to set up webhook in the dashboard

Hi, I a trying to set up webhook in the dashboard, but I am getting ‘Invalid URL.’ error. My endpoint is « https://api.MYDOMAIN.studio ». It works when I try « https://MYDOMAIN.com ». « api. » subdomain and « .studio » domain seem to be the cause of the error. So my question is, is it normal behavior? Thanks.

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cody
RevenueCat Staff
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MatthewHelper
asked in Dashboard & Tools
Missing entitlement info in REST API v1 for subscribers

I have my CURL like so:``` curl --request GET \ --url https://api.revenuecat.com/v1/subscribers/$RCAnonymousID:<sandboxId> \ --header 'accept: application/json' \ --header 'authorization: Bearer xxxxx [secret, non-public key] ``` In my dashboard I see the sandboxid user and that they have the correct entitlement. I get this response, missing the entitlement ``` {"request_date":"2023-11-21T15:51:13Z","request_date_ms":1700581873079,"subscriber":{"entitlements":{},"first_seen":"2023-11-21T15:49:30Z","last_seen":"2023-11-21T15:49:30Z","management_url":null,"non_subscriptions":{},"original_app_user_id":"<sandboxid>","original_application_version":null,"original_purchase_date":null,"other_purchases":{},"subscriptions":{}}} ``` This was working for me before. I was able to get the correct entitlement and everything. It seems to have stopped working. Or I did something else wrong. Any idea what’s going on?

1783
Michael Fogel
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OzNickHelper
asked in Dashboard & Tools
Unusual AppUser Created

Hi Everyone,I was monitoring the RC Dashboard and saw a user make a purchase. Everything appeared normal. Firebase UID was the app_user_id, and the firestore database user record was updated correctly. After about 5 minutes, I saw the app_user_id had changed to "Anna441994!", and a document had been created in the database under that uid. I have opened a support ticket for this, but wanted t see if anyone else had seen this and if this is a hack by some desperado. I’m concerned it may be the latter. I have attached screen grabs of the data i’m seeing. Cheers MichaelC

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JacquesNew Member
asked in Dashboard & Tools
How do I change the app icon in the RevenueCat dashboard?

Hi there! Is there a way to change the app icon in the RevenueCat dashboard? One of the products that I am a collaborator does show an app icon, but the other project does not (even though it is published to both iOS and Android stores). Any help would be greatly appreciated! Thanks!

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alex-2234656New Member
asked in Dashboard & Tools
Where can I find our free trial to paid subscription conversion?

None of the graphs show me this data. I want to see what percentage of our users who begin trials convert to paying users when their trials expire. Where can I find this information?

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RevenueCat Staff
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RcLearner-28New Member
asked in Dashboard & Tools
How to add Footnote Text to Paywall in Swiftui?

I want to add footnote text to PaywallView in Swiftui to comply with App Store Guidelines like shown in this blog:- https://www.revenuecat.com/blog/engineering/schedule-2-section-3-8-b. What is the recommended way to do it?

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H
RevenueCat Staff
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chrisvasselliNew Member
asked in Dashboard & Tools
App Store Country in Customer Lists

Is there any way to get the app store country of a user (not their IP-based country) in customer lists? Even in the exported CSV would be OK! I don’t see it anywhere right now.

4583
C
M
MaruMember
asked in Dashboard & Tools
How to remove entitlement when lifetime purchase is refunded?

Your documentation has the following paragraph: If you wanted to add a 'Lifetime Unlock' purchase option to your app, it is recommended to create a new non-consumable IAP, add the product to your offering, and add the product to your entitlement. This works well in many contexts, such as alongside other subscription packages, or just as a standalone package in your offering. We noticed that this scenario breaks when a user requests a refund for this IAP, as RevenueCat treats the Entitlement as unlocked forever. It would be great when there was an option in the dashboard to at least manually remove an Entitlement (maybe I have missed it?)

10228
rohovdmytro
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yazan-6a840fNew Member
posted in Dashboard & Tools
emergency help

Hello. We have an emergency production issue that we need to clarify RevenueCat Old Project Name on RevenueCat: STRONG&SXYOld Project ID Code: 532a68e1New Project Name on RevenueCat: STRNGOld Project ID Code: 3f1c3178we need emergency help please that issue effect millions of users

391
Michael Fogel

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